Customer Service Advisor

Customer Service

28/07/2021409 viewsJob posted more than 3 months ago

Customer Service Advisor

We’re looking for an adaptable person, who understands how to provide excellent customer service with a minimum of 4 years’ customer service experience. The role will report directly into the Customer Services Supervisor.

Responsibilities will include:

*

- Delivering excellent customer service and act as an ambassador for Laxzo, by ensuring a supportive customer experience reflective of Laxzo brand and vision.

- Supporting the customer’s ordering and delivery process.

- Responding to customer enquiries promptly and effectively to enhance the customer service experience.

- Communicating with customers through various channels – emails, phone, social media, live chat.

- Ensuring high levels of customer service

- Liaising with other departments to meet customer demands

- Dealing with Returns/Refunds/Exchanges

You are, or have:

Exceptional customer service skills and the ability to exceed expectations for a demanding customer base

Ability to display clear and positive communication skills

Ability to use own initiative and proven track record of having solved problems successfully

Excellent time management skills and the ability to meet strict deadlines

Proficient computer skills

pin iconEast Acton, London

eCommerce Retailer • 11-50 Employees

Hiring with us since June, 2018

We are bike and bike parts specialist

S Saleem avatar icon
Hiring byS SaleemActive 20 days ago

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