Reservations and Guest Relations Executive

Customer Service

27/10/202185 views

Reservations and Guest Relations Executive
JOB IS CLOSED

As a Guests Relations Executive, you will be working in our Central London office, in the heart of Knightsbridge, and servicing a portfolio of luxury properties in prime location.

Your main tasks will be:

· Be the first point of contact for all our guests, ensuring company procedures are followed to detail in a timely manner

· Responsible of the Reservations process from start to finish

· Respond to and resolve guest issues in a timely and positive manner

· Coordinate with our team to resolve issues on the ground and provide ongoing updates to guests

· Make sure all marketing channels are always up to date, uploading/removing new listings when necessary.

· Deal with platforms support services in accordance with company standards

· Upsell our extra-services to maximise company revenue

What We Look For:

The ideal candidate is a friendly, motivated and energetic individual with the following skills:

· Strong verbal and written communication skills via phone, email, and chat.

· Impeccable English, knowledge of additional languages is a plus

· Strong problem-solving skills

· Great time management

  • Experience
    Required
  • Languages
    English – Advanced
  • Employment
    Full-time
  • Salary
    £20,000 – £25,000 yearly
  • Benefits
    performance bonus

pin iconCity of London, London

Property and service accomodation • 11-50 Employees

Hiring with us since August, 2021

Eson2 provides expert property management services to landlords in the UK and abroad, and we work to find the right property for people struggling to get accommodation in London’s chaotic and confusing real estate market.

default avatar icon
Hiring byFabio MoraActive 13 days ago

With your consent, we would like to use cookies and similar technologies to enhance your experience with our service. You can learn more about this in our Privacy Policy