Senior Technical Engineer
hace 14 horas
Walsall
CET is looking for a Senior Technical Engineer to join our growing Technology team and help strengthen and secure our Microsoft 365 and Azure environments. This is a hands-on, second-line support role at the core of a modern, cloud-first business focusing on security, resilience, and continuous improvement. You’ll be the go-to expert for Microsoft 365, Azure, and our wider cyber-defence tools, ensuring our systems remain robust, compliant, and optimised for performance. If you thrive on solving complex technical challenges and enjoy working within a collaborative, forward-thinking team, we’d love to hear from you. What You’ll Be Doing • Deliver expert 3rd line support for internal systems and services., • Administer and optimise the Microsoft 365 stack (Exchange Online, SharePoint, Teams, Intune, OneDrive)., • Act as a key escalation point for critical incidents, ensuring swift resolution and root cause analysis., • Monitor system performance and proactively resolve issues before they impact users., • Collaborate with IT, Security, and Development teams to ensure system reliability, security, and compliance, by maintaining and referencing clear technical documentation and SOPs., • Respond to alerts and incidents from our outsourced SOC provider and Darktrace dashboard., • Mentor and train 1st and 2nd line support staff to elevate service quality. What You’ll Bring Essential Skills: • Proven experience in 3rd line support with a strong focus on Microsoft 365 and Azure., • Deep knowledge of Azure AD, MFA, SSO, Conditional Access, and Identity Management., • Hands-on experience with Microsoft Defender, Sentinel, Purview, Log Analytics, and Azure Backup/VMs., • Solid understanding of networking in cloud environments (DNS, DHCP, VPNs, firewalls)., • Experience with secure data exchange (e.g., SFTP)., • Familiarity with ISO27001, GDPR, and vulnerability assessments., • Excellent communication and documentation skills. Desirable Skills: • Experience with Cisco Meraki and Sophos firewalls., • Working knowledge of SQL Server (queries, backup/restore)., • Familiarity with PowerShell, Power Automate, and Graph API., • Exposure to Twilio and Twilio Flex is a plus. Qualifications We value experience and capability over formal education, but the following would be a bonus: • Degree in Computer Science or related field., • Microsoft certifications in Azure or Microsoft 365. We operate a hybrid working model and this role is based in our Walsall off with a requirement to be in the office a minimum of 3 days per week. Package: You’ll receive a competitive salary, dependant on experience and a discretionary bonus scheme (non-contractual) Please check out our full list of other Employee Benefits that would be available to you on our career site We operate a hybrid working model and this role is based in our Walsall off with a requirement to be in the office a minimum of 3 days per week. If you're ready to take the next step in your career and want to work somewhere that values innovation, collaboration, and growth apply now.