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Are you an IT Service Desk Manager or Team Leader looking for that next step up in your career? IT Service Desk Manager required for my leading client based in Aylesbury. The technical team comprises of a mix of 1st line, 2nd line, site engineers, a cyber security analyst and project engineers. This role of IT Service Desk Team Lead/Manager oversees and manages the entire technical team. People in this role will be responsible for managing all aspects of the tech team as well as monitoring and managing the service delivery. Key Tasks Team Leadership & Coordination • Oversee day-to-day activities of all technical staff, • Monitor and escalate all types of work based on SLA and complexity, • Act as the escalation point for technical issues before they reach management Performance Management • Monitor individual KPIs such as ticket resolution times, hours logged, customer satisfaction scores, and SLA compliance, • Conduct regular 1:1s and team meetings to review staff morale, performance and feedback, • Identify training needs and coordinate upskilling with the training manager Service Delivery • Ensure adherence to our processes (ticketing, documentation, escalations, etc), • Audit ticket notes and documentation for tone, accuracy and completeness Collaboration • Work closely with all technicians to encourage collaboration with each other, • Coordinate with management on strategic initiatives and service improvement Performance Objectives • Meet and maintain team level KPI's for Tickets closed per day, hours logged per day and SLA's met as listed on the relevant Job Descriptions, • Meet & maintain high levels of team Customer Satisfaction Score, • Maintain minimal non-compliance with internal processes and procedures Personal skills In addition to the minimum qualifications, the candidate will be required to demonstrate the following personal skills: Fluent English language speaking with excellent written communication skills Strong communication and conflict resolution skills Ability to motivate and mentor technical staff Customer-centric mindset with a focus on service quality Strong analytical and problem-solving abilities Ability to work in a fast-paced, multi-client environment Excellent time management My client is currently reviewing CVs so do apply with your latest CV for a swift response.

We're working with a growing and customer-focused IT provider looking to add an enthusiastic IT Support Engineer to their technical team based in Aylesbury. Previous experience within a 1st/2nd Line Support or IT Support Engineer position.

2nd Line Support Engineer#### Aylesbury, Buckinghamshire## LUQ RecruitmentView Profile#### Contact LUQ RecruitmentApply on company site## Share:#### Stay Safe"Only access Gumtree from gumtree.com and do not follow links sent by other users""Share photos and ask lots of questions about the items you are buying and selling""If an ad or reply sounds too good to be true, it probably is""Use the 'Reply to ad' button for your safety and privacy""Don't reply to email addresses hidden in text and pictures""Beware of fake Gumtree, eBay or escrow sites and invoices"1 of 6Read all safety tipsHours: Full TimePosted: 1 hour agoSalary: £30,000 - 35,000 - AnnumRecruiter: LUQ RecruitmentCloses: 12 Jul 2026Course: NoRecruiter Type: Direct Employer## Description2nd Line Engineer Loation: Remote (UK-based) with customer site visits as required Full-time | Permanent | Monday–Friday, 9:00am–5:30pm Join a Growing Microsoft Cloud MSP Our client is a fast-growing Managed Service Provider helping businesses unlock the full potential of Microsoft Cloud technologies. Their services cover IT support, cyber security, and digital transformation, delivering modern solutions that help organisations work smarter and more securely. This is a business with ambitious plans, a collaborative culture, and a strong technical foundation. The team includes hands-on directors, an experienced Senior Engineer leading project delivery, a trusted outsourced service desk, and a network of specialist contractors. They’re now looking for a proactive and customer-focused 2nd Line Engineer to help support their next stage of growth. The Opportunity This role is ideal for someone who enjoys variety, autonomy, and customer interaction. You’ll work closely with the outsourced service desk, taking ownership of escalated support tickets while also delivering customer change requests, project work, and on-site installations. You’ll collaborate directly with senior technical leadership and play an important role in improving systems, processes, and customer experience. Some weeks will involve regular customer site visits for project work or reactive support, while others will be fully remote. Key Responsibilities Resolve 1st and 2nd line escalated tickets end-to-end Deliver customer change requests including: Laptop setups User onboarding/offboarding SharePoint site creation Teams and mailbox configuration Support project delivery and on-site installations Attend customer sites for scheduled and reactive work Work alongside the Senior Engineer on escalations and complex issues Maintain clear technical documentation Identify opportunities to improve systems and processes Optional Growth into Technical Account Management For candidates interested in developing commercially, there’s also the opportunity to support account management activities, including: * Assisting the Account Manager * Producing basic quotes for hardware and licensing * Participating in technical customer discussions This is completely optional, but offers a genuine pathway for career progression and salary growth. Technologies You’ll Work With * Microsoft 365 (Exchange, Teams, SharePoint, Intune) * Microsoft Defender for Office 365 & Defender for Business * Microsoft Entra ID & Conditional Access * Microsoft Azure basics * Azure Virtual Desktop & Windows 365 * Windows 10/11 & Windows Server * Halo PSA * Ninja RMM * Asana * Windows Autopilot About You You’ll be someone who: Has strong communication and customer service skills Enjoys solving problems and learning new technologies Is proactive, organised, and driven to improve Is comfortable working both remotely and on customer sites Thrives in a fast-moving MSP environment Has an interest in AI tools and modern ways of working Essential Skills & Experience * Minimum 2 years’ experience in a 2nd Line xjnqpsq MSP role * Strong Microsoft 365 administration experience * Experience with Exchange, SharePoint, Teams, and Intune * Working knowledge of Microsoft Entra ID & Conditional Access * Good understanding of DNS, DHCP, VPNs, and firewalls * Experience supporting Windows desktop and server environments * Full UK driving licence and access to a vehicle * Right to work in the UK Nice to Have: Experience using AI tools such as Microsoft Copilot or Claude Microsoft certifications (MS-900, AZ-900, SC-900, MS-102 etc.) Exposure to Azure IaaS, AVD, or Windows 365 Experience with Autopilot or Intune app packaging ITIL familiarity What’s On Offer * Competitive salary * Generous holiday allowance * Paid certifications and training * Pension scheme * Genuine progression opportunities into: * 3rd Line Engineering * Project Delivery * Technical Account Management You’ll be joining at an exciting stage of growth where your ideas, input, and development will genuinely matter #J-18808-Ljbffr

This is an exciting opportunity to play a leading role in overseeing the financial risks of the company, providing 1st line review to assess/ensure effectiveness of frameworks and processes that identify, monitor and manage financial risks. Provide 1st line review to assess and ensure effectiveness

2nd Line Engineer Loation: Remote (UK-based) with customer site visits as required Full-time | Permanent | Monday–Friday, 9:00am–5:30pm Join a Growing Microsoft Cloud MSP Our client is a fast-growing Managed Service Provider helping businesses unlock the full potential of Microsoft Cloud technologies. Their services cover IT support, cyber security, and digital transformation, delivering modern solutions that help organisations work smarter and more securely. This is a business with ambitious plans, a collaborative culture, and a strong technical foundation. The team includes hands-on directors, an experienced Senior Engineer leading project delivery, a trusted outsourced service desk, and a network of specialist contractors. They’re now looking for a proactive and customer-focused 2nd Line Engineer to help support their next stage of growth. The Opportunity This role is ideal for someone who enjoys variety, autonomy, and customer interaction. You’ll work closely with the outsourced service desk, taking ownership of escalated support tickets while also delivering customer change requests, project work, and on-site installations. You’ll collaborate directly with senior technical leadership and play an important role in improving systems, processes, and customer experience. Some weeks will involve regular customer site visits for project work or reactive support, while others will be fully remote. Key Responsibilities Resolve 1st and 2nd line escalated tickets end-to-end Deliver customer change requests including: Laptop setups User onboarding/offboarding SharePoint site creation Teams and mailbox configuration Support project delivery and on-site installations Attend customer sites for scheduled and reactive work Work alongside the Senior Engineer on escalations and complex issues Maintain clear technical documentation Identify opportunities to improve systems and processes Optional Growth into Technical Account Management For candidates interested in developing commercially, there’s also the opportunity to support account management activities, including: Assisting the Account Manager Producing basic quotes for hardware and licensing Participating in technical customer discussions This is completely optional, but offers a genuine pathway for career progression and salary growth. Technologies You’ll Work With Microsoft 365 (Exchange, Teams, SharePoint, Intune) Microsoft Defender for Office 365 & Defender for Business Microsoft Entra ID & Conditional Access Microsoft Azure basics Azure Virtual Desktop & Windows 365 Windows 10/11 & Windows Server Halo PSA Ninja RMM Asana Windows Autopilot About You You’ll be someone who: Has strong communication and customer service skills Enjoys solving problems and learning new technologies Is proactive, organised, and driven to improve Is comfortable working both remotely and on customer sites Thrives in a fast-moving MSP environment Has an interest in AI tools and modern ways of working Essential Skills & Experience Minimum 2 years’ experience in a 2nd Line MSP role Strong Microsoft 365 administration experience Experience with Exchange, SharePoint, Teams, and Intune Working knowledge of Microsoft Entra ID & Conditional Access Good understanding of DNS, DHCP, VPNs, and firewalls Experience supporting Windows desktop and server environments Full UK driving licence and access to a vehicle Right to work in the UK Nice to Have: Experience using AI tools such as Microsoft Copilot or Claude Microsoft certifications (MS-900, AZ-900, SC-900, MS-102 etc.) Exposure to Azure IaaS, AVD, or Windows 365 Experience with Autopilot or Intune app packaging ITIL familiarity What’s On Offer Competitive salary Generous holiday allowance Paid certifications and training Pension scheme Genuine progression opportunities into: 3rd Line Engineering Project Delivery * Technical Account Management You’ll be joining at an exciting stage of growth where your ideas, input, and development will genuinely matter

Assist in the management, deployment and development of pastoral care staff. Teachers who commence employment with East Lothian Council after the first day of the school session will have their salary for the remainder of the school salary year (which runs from 1 August to 31 July each year), ; reca

You should have an understanding of the rights and responsibilities of people with support needs, the ability to listen effectively and communicate clearly and the ability to work as part of a team. You should also have SVQ Level III in Care (or equivalent), in the absence of this you must have the

If not already obtained, you must commit to achieve the SVQ in the appropriate period of registration to meet the SSSC registration requirements. SSSC registration or agreement to register within 6 months from the date of appointment to this post is essential. Any information that is disclosed on a

You should have an understanding of the rights and responsibilities of people with support needs, the ability to listen effectively and communicate clearly and the ability to work as part of a team. You should also have SVQ Level II in Care (or equivalent), in the absence of this you must have the a

Temporary Posts: GTCS Full registration (General) / Provisional registration. Teachers who commence employment with East Lothian Council after the first day of the school session will have their salary for the remainder of the school salary year (which runs from 1 August to 31 July each year), recal

You should have an understanding of the rights and responsibilities of people with support needs, the ability to listen effectively and communicate clearly and the ability to work as part of a team. You should also have SVQ Level II in Care (or equivalent), in the absence of this - you must have the

Temporary Posts: GTCS Full registration (General) / Provisional registration. Teachers who commence employment with East Lothian Council after the first day of the school session will have their salary for the remainder of the school salary year (which runs from 1 August to 31 July each year), recal

Knowledge and understanding of the CookSafe food safety management system. Salary for the above post is inclusive of Distant Islands Allowance. A Cook in charge will have the responsibility of planning, preparing and arranging the serving of meals to users, taking into account choice, best value and

This is a hands-on leadership role responsible for maintaining treatment standards, supporting therapist development, driving retail performance, and ensuring the smooth day-to-day operation of the spa. We are looking for a passionate and experienced Head Therapist to lead our spa treatment team and

You will provide domestic assistance in the Home, with particular responsibility for the overall cleanliness of the Home, to the standard necessary for the health and safety of the service users. Domestic Assistant, St Brendan’s, Isle of Barra (0932). You should have experience of cleaning, prefer

Luxury 5 Star Hotel - St Albans!. Maven Group is proud to partner with a prestigious 5-star spa hotel set in the beautiful Hertfordshire countryside. This luxury destination blends elegant comfort with a unique, welcoming character, offering guests a truly memorable escape click apply for full job

You will provide domestic assistance in the Home, with particular responsibility for the overall cleanliness of the Home, to the standard necessary for the health and safety of the service users. Domestic Assistant, St Brendans (0953). You should have experience of cleaning, preferably to a schedule

What Youll Be Doing Creating and maintaining courses, programmes and certifications within the LMS Uploading and updating SCORM packages Managing audience groups and user access to ensure accurate learning pathways Supporting the coordination of both digital and face-to-face learning activities Coll

Involvement in all operational tasks to establish a thorough understanding of the day-day operations of running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities. As a Majestic Trainee Manager y

I am currently recruiting a Senior Category Buyer for a well-known fast paced UK retailer. Develop and execute a clear, data-led category strategy aligned to commercial goals. Optimise range, pricing and promotions using trading insight and customer data.

We are putting inspirational learning and impactful research at the heart of this strategy, recognising our academic expertise as our greatest asset. The successful candidate will have a proven track record in student immigration compliance - experience working with UKVI regulations and policies, an

Although this is a non-training post, the post holder will be supported to develop competencies aligned to ST1-2 level and to maintain a professional development portfolio. This post offers the opportunity to work within a busy, consultant-led Obstetrics & Gynaecology service, delivering high-qualit

Ideal candidates will have a Level 3 Personal Trainer qualification and a strong passion for fitness. This role offers a contracted salary with guaranteed 12 hours of work per week, annual leave, and additional benefits including free gym membership, employee assistance, and professional development

The Diocese of Norwich St Benet's Multi Academy Trust is seeking a Midday Supervisor to ensure the safety and welfare of pupils during the lunchtime period. The role requires assisting with basic cleaning and supporting school staff in dining areas. The Trust is committed to safeguarding children, a

St Andrew's Academy in Derby is seeking a caring and reliable Ancillary Assistant to support children with additional needs including learning disabilities and autism. This part-time position entails assisting pupils during classroom activities, personal care, and maintaining a safe environment.

City St George’s Students' Union is looking for a Planning and Business Intelligence Analyst to assist in data analysis and market research. This role is integral to the Strategic Planning and Performance directorate, supporting decision-making through evidence-based insights and analysis. The ide

The role involves helping students who cannot attend mainstream education, focusing on subjects like English and Maths. Staff is seeking a dedicated Tutor to provide 1:1 sessions for children with Special Educational Needs (SEN) in Blackburn.

The successful candidate will coordinate multiple projects, promote co-design, and ensure compliance with organizational policies while demonstrating St John's core values. St John Ambulance is looking for a Volunteer Projects Officer to enhance the volunteer experience through project planning, del

Guys and St Thomas NHS Foundation Trust is seeking a Breast Reconstruction Clinical Nurse Specialist to join their specialist plastics nursing team. This role involves providing expert guidance and support for patients throughout their breast reconstruction journey, ensuring high-quality, patient-ce

Demonstrate strong communication skills, integrity, honesty, transparency, empathy and an awareness of others’ needs. Contribute to our strong Christian Ethos. This post is exempt from the Rehabilitation of Offenders Act 1974 and is eligible for an enhanced DBS check including a Children’s Barri

The person appointed to this role will have a clear understanding of the NHS Long Term Plan pelvic health rehabilitation, the SWL Perinatal Pelvic Health Programme, and how this post contributes to the achievement of the Trust vision which is one of:. You will be a champion for Pelvic Health and the

The successful candidate must hold full GMC registration. Barts Health NHS Trust is looking for a TRUST DOCTOR (SENIOR Clinical Fellow) in paediatric Emergency Medicine. This fixed-term position offers full-time or part-time roles over 6-12 months and includes responsibilities for registrar-level ca

The assessment centre will consist of a series of job-related exercises designed to give candidates the opportunity to demonstrate the key attitudes, skills and knowledge required for the post. At St Peter & St Paul we actively embrace new ideas and constantly look to develop and improve. We are see

TRUST DOCTOR (SENIOR Clinical Fellow – EQUIVALENT TO ST5+) in paediatric Emergency Medicine WITH SPECIAL INTEREST. Provide registrar‑level care in the paediatric emergency department on a full‑shift rota, supported by 24/7 consultant presence and senior training registrars. Perform clinical du

St John Ambulance is looking for a Trainer/Assessor to deliver high-quality training and assessments. Candidates should possess strong organizational skills, attention to detail, and a passion for quality training.

ST3+ Registrar – Neurology – UK NHS. Experience in Plastics surgery.

Guy's and St Thomas' NHS Foundation Trust is seeking a Clinical Specialist Paediatric Occupational Therapist to lead the Complex Motor Disorders service at Evelina London Children's Hospital. The successful candidate will provide specialist assessment and intervention, oversee clinical governance, a

St Michael's Catholic School in Aylesbury is seeking an enthusiastic individual to join their supportive team dedicated to inspiring students to reach their full potential. The role involves delivering 1-1 and small group sessions to help students develop emotional, social, and behavioral skills.

St Philip's Care is dedicated to providing outstanding care to our clients which is why we have been named '. The most outstanding care group in the UK. We strongly believe that we can assist in career development and offer opportunity to progress within the Company.

An exciting opportunity has arisen for an experienced Business Analyst to join a high-profile government cyber security programme supporting critical national digital services and internal infrastructure. This role sits within a fast-paced digital environment where you'll work across agile delivery

St Philip's Care is dedicated to providing outstanding care to our clients which is why weare an award winning company and have been named. You will lead, develop and co-ordinate a team of care workers to provide the highest standards of care to our residents. The most outstanding care group in the

You will be the first point of contact for IT support, responsible for providing excellent 1st line support and troubleshooting incidents across various platforms. Candidates should have experience in IT support, knowledge of Microsoft tools, and strong problem-solving skills. Auxo Talent is looking

Our service is situated just a 5 minute walk from St Andrews bus station where you will find regular buses to the rest of Fife, Dundee and other surrounding areas. Staff will be responsible for incompleting checks and answering assistive technology to assist supported people with personal care. If y

This role will focus primarily on the ePAD, which is an online platform that enables students, together with practice staff and academics, to complete all the forms associated with practice assessment and record practice hours. Communicate with internal and external stakeholders via the ePAD inbox a

This hybrid role requires extensive experience in Supplier Relationship Management and a solid understanding of the construction industry. Executive is seeking a Senior Commercial Manager in the UK to lead strategic relationships across complex construction and commercial programmes. The successful

York St John University is committed to an inclusive working environment and to providing reasonable adjustments throughout the recruitment process. The successful candidate will play a key teaching role in supporting students and staff to develop confidence, independence, and effective digital work

George's, University of London is looking for a Senior Planning & Data Analyst to support monitoring and reporting against its Access & Participation Plan. Candidates should possess strong analytical skills and a proactive approach, with knowledge of tools like Tableau and Alteryx being advantageous

ST TALENT LTD is seeking a highly organised Executive Assistant to support the senior leadership team in a fast-paced environment. The ideal candidate will have previous experience as an Executive Assistant with strong organisational skills and a proactive approach. The position offers a salary of �