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Reed Technology is working with an established company with offices in Larbert and Lockerbie, currently seeking to hire a 3rd Line Support Engineer on a permanent basis. Key Responsibilities: • Monitoring the helpdesk and resolving IT issues efficiently, • Following ticket escalation procedures, • Administering Microsoft 365, Azure AD, Intune and hybrid cloud environments, • Maintaining and developing IT documentation and internal knowledge base, • Liaising with third-party vendors, managed service providers, and internal stakeholders, • Handling some 1st and 2nd line tickets as required, • Ideally 5 years of IT experience in helpdesk or technical roles., • Strong knowledge of Microsoft 365, Azure AD, Intune, Windows Server, and basic networking (VLANs, switching, firewalls)., • Excellent communication, problem-solving, and ability to mentor junior engineers., • Experience with hardware/software support, mobile devices, and security compliance., • Full UK driving license., • Permanent contract, • Salary up to £45.000 / year + benefits (DOE), • On-site working model across Larbert and Lockerbie.