Dynamics 365 Contact Centre Telephony Consultant
20 days ago
Lincoln
Role: Dynamics 365 Contact Centre Telephony Consultant Location: Lincoln (2 days onsite Tue & Wed), UK. Contract: 6 Months Overview We are seeking an experienced Dynamics 365 Telephony Consultant to support the delivery of a modern contact centre solution, integrating D365, telephony, and automation tools. Key Skills • Dynamics 365 Customer Service / Omnichannel (voice, chat, messaging), • Contact centre telephony & IVR (call flows, queues, routing), • Copilot Studio (bots, IVR, conversation design), • Azure Communication Services (ACS), • Power Automate & system integrations, • Configure and deliver D365 contact centre solutions, • Design IVR, call flows, and customer journeys, • Integrate ACS, Copilot Studio, and D365, • Build automation workflows using Power AutomateMonitor, troubleshoot, and optimise performance AMRT1_UKTJ ...