Community Healthcare Assistant
hace 5 días
Norwich
NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.We welcome applications from people who share our values and can help us deliver outstanding care in our local community.Before applying for this vacancy, please make sure you’re familiar with ongoing GOV.uk sponsorship eligibility criteria which will impact the organisations ability to provide sponsorship, whether this is currently or in the future.Specifically for band 3 roles within healthcare please be aware of the salary threshold required for a certificate of sponsorship to be granted, and that unfortunately overseas applicants who are new to care will not reach the minimum salary threshold to obtain a certificate of sponsorship and therefore your application will be withdrawn.With effect from the 1^st April 2026 Norfolk Community Health & Care NHS Trust will be merging with Cambridgeshire Community Services NHS Trust to form a new organisation. The new Trust will provide a wide range of community health and social care services to over 4 million people, with a budget of circa £380 million and a workforce of over 7,000 people. Job overviewWe have an exciting opportunity for an enthusiastic Health Care Assistant to join our friendly and supportive team of nurses, health care assistants, nursing associates and assistant practitioners in the North Norwich Neighbourhood Community Nursing Team based at Norwich Community Hospital. The Community Nursing Service treats patients predominantly in their home settings, including residential homes and supported living complexes. We also provide some services in a clinic setting including our leg ulcer clinic and catheter clinic.Norwich locality is working alongside its commissioners and local service providers as part of the Primary Care Network to develop community based services that support patients to remain at home and receive the services they require in an effective and co-ordinated way.Norfolk Community Health and Care NHS Trust is an organisation assessed as being ‘Outstanding’ by Care Quality Commission in 2018. If you would like to be part of an Outstanding organisation that delivers high quality personalised care, supports innovation, that is committed to delivering quality services in our local Communities, and promotes an open and fair culture, then please apply to work with us. You will receive support and development through in service training, regular appraisals, a personal development plan and clinical supervision.Main duties of the jobThe workload requires a good range of clinical skills to be applied in managing our patients with varied health problems including diabetes management, traumatic, chronic and post-operative wound care, pressure ulcer prevention and management, catheter support, palliative and end of life care. Many of our patients will have complex multi-pathologies and so we aim to provide holistic, patient centred assessments and deliver individualised care. Full training will be given for all clinical skills as well as a comprehensive induction period. Working for our organisationNCH&C is committed to the development of future health clinicians and there will be an expectation that the Band 3 Health Care Assistant will be highly motivated team player that provides high standards of care to our patients. You will live, breathe and promote the NCH&C’s Behaviour Framework.All staff are required to respect confidentiality of all matters that they learn as a result of the employment with the Trust, including matters relating to other members of the staff and members of the public/patients.Norfolk Community Health and Care embraces the principles of Improving Working Lives and all staff will be required to adhere to the standards laid down in this initiative.Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.Detailed job description and main responsibilitiesThe post holder will need:1. To work generically in provision of care, to patients under the supervision of a qualified practitioner, following a prescribed treatment/care plan in order to prevent admission to hospital.2. Plan and prioritise own visits to delegated patients.3. Ensure patient held records are completed for each visit, and that SystmOne inputting is completed on a daily basis.4. Make basic judgements on patients’ response to prescribed treatment/care plans, and report findings to a qualified practitioner.5. Liaise with other health care professionals as required.6. Communicate with patients/carers by exchanging factual information, reassurance, tact and empathy.7. Establish and maintain appropriate working relationships with colleagues, patients, carers and other health care professionals.8. Demonstrate dexterity and coordination when undertaking treatment of patients where accuracy is important, e.g. taking blood glucose results, wound care, administration of medication such as insulin.9. Be responsible for ensuring equipment is used safely, following relevant training, and that it is maintained appropriately.10. Demonstrate an awareness and understanding of consent, and gain consent as appropriate following organisational policies.11. Share responsibility of indirect patient contact tasks, such as, answering telephones, arranging appointments, processing referrals and inputting activity data.12. Undertake health promotion / education as required, e.g. smoking cessation, falls etc.13. May be exposed to bodily fluids, infected material and blood products, therefore must utilise universal precautions and adhere to infection control policies.14. Attend and contribute to multi-disciplinary team meetings and other meetings where appropriate.15. Attend in-house and competency training as required in development of current job role.16. Work predominately independently on specified tasks, with regular clinical support and supervision by a qualified practitioner.17. Be aware of limitations of own scope of practice and competency, and when to involve a more senior practitioner, both in daily practice and in emergency situations.18. Acknowledge and recognise peoples’ expressed beliefs, preferences and choices.19. Demonstrate an awareness of clinical governance and risk management, and apply to work situation.20. To provide peer support to other assistants.21. Actively contribute to team working and express ideas on improving services for users and the team.22. Share responsibility for maintaining store cupboards, cleaning specialist equipment and general housekeeping tasks.This job description is not exhaustive and may be amended from time to time in consultation with the post holder. The post holder will be required to undertake any other duties as may be required for the effective performance of the post.Person specificationQualificationsEssential criteria- NVQ 2 or equivalent knowledge and experience- Good general education, GCSE Grade 4/C or above in English and Maths or equivalentDesirable criteria- NVQ 3- Care CertificateExperienceEssential criteria- Experience of working within a Healthcare settingDesirable criteria- Experience of working in a community healthcare settingSkills, abilities and knowledgeEssential criteria- Able to communicate effectively using the English language in both verbal and written form- Good interpersonal skills- Highly motivated- Able to provide high standards of care- Tact & diplomacy- Empathy and sensitivity- Ability to use own initiative- Good observational and reporting skills- Ability to manage stressful situations- Be a team player- Work flexibly to accommodate patient/service needs- Overcome barriers to understanding, e.g. patients’ with hearing or cognitive impairment.- Have basic IT and standard keyboard skiBe able to kneel, bend and stoop, and work in cramped environmentslls- Be able to manoeuvre limbs of around 5 -6 kg- Be able to manoeuvre patients using handling aidsCommunicationEssential criteria- Empathy and sensitivity- Tact and diplomacy- Awareness of need to escalate to senior staff- Ability to use own initiativePersonal and people developmentEssential criteria- Ability to manage within stressful situations- Ability to work within a teamPersonal Attributes / Behaviours (linked to the Trust’s Behaviour Framework)Essential criteria- Able to identify with the Trust’s commitment to safeguarding and promoting the welfare of children and young people/vulnerable adultsOtherEssential criteria- Must hold full and valid and driving licence and have access to a vehicle- The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary. Some roles require additional level of checks as part of the employment process, i.e. roles which come into contact with children, vulnerable adults or their families.Equal Opportunities - We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Additionally, people with disabilities that fall under the Disability Confident Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). All sites are Smoke Free.If you need this application in an offline format, please let us know.Immigration Status - Norfolk Community Health & Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against Skilled Worker visas. If you are an applicant from outside the UK and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application.Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.Redeployment - Please note that in the first instance priority for this vacancy will be given to NCH&C staff who are on the Trusts Redeployment Register.DBS - If this post is subject to a Disclosure and Barring Service (DBS) check and you are not a current employee of Norfolk Community Health and Care NHS Trust or being recruited as an Apprentice then the cost of the DBS check will be automatically removed from your first month’s salary. However if you are registered with the update service this may not be required.Closing and Interview Dates -This vacancy may close early if sufficient applicants are received.Data Protection - A privacy notice detailing how we will handle your data is attached to this advert as a document. Your application will be transferred to our recruitment management system (Trac) once the advert has closed and you will receive notification then detailing how Trac will handle your data.On April 1st 2025, the Boards of Norfolk Community Health and Care NHS Trust and Cambridgeshire Community Services NHS Trust will come together to deliver services as a group, with a singular board operating across both organisations. Both trusts are high performing specialist community health and care providers working in the East of England. Both have a strong track record, with the highest ratings from the Care Quality Commission, best in class NHS staff survey outcomes, and a decade of experience in innovation and clinical development. The group model provides health and care services to the population in their homes and neighbourhoods. We provide care that supports people from the very beginning to the very end of their lives.We will remain two separate employers until further notice, and this role being advertised will be employed by Norfolk Community Health and Care NHS Trust.