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Safety Director – Citation ISO Certification This is a strategic and commercial role leading service delivery - not a site-based safety position. We’re looking for a leader who can drive growth, performance, and client outcomes. Location: Norwich (minimum 1-2 days per week in-office) Employment Type: Full-time, Permanent At Citation, we don’t just provide jobs; we create careers that inspire, empower, and elevate. As one of the UK’s leading providers of Health & Safety, HR, Employment Law, and ISO services, we’ve spent 30 years building a legacy of excellence. This milestone isn’t just a celebration of our past—it’s a springboard for our future, and we want you to be a part of it. • We’re not your average service provider. Our people bring their whole selves to work, combining their skills with their personalities to deliver outstanding client experiences., • With year-on-year double-digit growth, this is your chance to join a fast-moving business that values vision, determination, agility, and a knack for building great relationships., • We’ve built our success without cutting costs or creating bureaucracy. Instead, we prioritise actions over politics, empowerment over micro-management, and innovation over hierarchy. We are leaders who love what we do – and we want you to share in that passion. This is a truly exciting time to become part of Citation. With over 110,000 clients who love and rely on us across the group – and over 15 business acquisitions in just three years – our ambition for growth has no limits. We’re also backed by KKR, Hg Capital, and HarbourVest, three of the world’s most respected private equity investors. Their new investment strengthens our position, ensuring stability and providing a solid foundation for even greater success over the next 3–5 years and beyond. The Opportunity Are you a commercially driven leader with a passion for service transformation? This is your chance to shape the future of ISO certification at Citation. We’re looking for a Service Director to take full ownership of our ISO certification services -leading a talented team of auditors and technical specialists while driving innovation, efficiency, and growth. If you thrive on delivering exceptional client outcomes while building commercially sustainable services, this role offers the platform to make a lasting impact. You’ll oversee operations across key standards (ISO 9001, ISO 14001, ISO 45001, ISO 27001, and more), guiding both office-based and field teams. With a strong focus on commercial performance, you’ll help us scale, optimise cost-to-serve, and embed AI-driven improvements -without ever compromising on quality. Key Responsibilities Leadership & People • Lead, inspire, and grow a high-performing team of auditors, technical experts, and SLT colleagues., • Champion a culture of accountability, innovation, and commercial awareness., • Drive colleague engagement and retention through effective leadership and development., • Play a senior role in shaping and delivering the ISO service strategy, budget, and transformation roadmap. Service Delivery & Operations • Ensure consistent, high-quality ISO certification services across all standards., • Maintain compliance with ISO 17021 and uphold our reputation for technical excellence., • Introduce AI and digital-first initiatives to improve client experience and reduce cost-to-serve., • Lead digital transformation through Atlas and other technology platforms. Strategy & Growth • Partner with the Genesis Service Director to align service delivery with business growth., • Identify new service lines, emerging ISO standards, and product innovations., • Develop KPIs and reporting frameworks to track both service excellence and commercial success., • Drive referral programmes and cross-sell opportunities to maximise revenue potential. Stakeholder Engagement • Build strong internal and external relationships (Service SLT, ASCB, accreditation bodies, clients)., • Collaborate across The Citation Group to identify synergies and growth opportunities., • Represent Citation ISO at industry events and ensure Norwich remains a hub of excellence for colleagues and clients alike. What We’re Looking For Experience & Background • Proven senior leadership experience in service delivery, operations, or consulting., • Strong background in quality management systems — ISO knowledge preferred., • Track record of commercial delivery: cost optimisation, revenue growth, and service excellence., • Exposure to professional services, consulting, or certification industries is desirable. Skills & Leadership Style • Exceptional leadership skills with experience building commercially focused, high-performing teams., • Commercial acumen with ability to identify new revenue streams and optimise costs., • Experience developing referral and cross-sell strategies., • Data-driven decision maker with strong analytical skills. Personal Attributes • A transformative leader who thrives on change and continuous improvement., • Confident communicator with excellent stakeholder management., • Client-focused, strategic thinker with strong business judgment., • Thrives in a fast-paced, growth-focused environment. What Makes Citation Different? At Citation, we’ve spent three decades creating a culture where people thrive. This isn’t just a job—it’s a place where your talent is celebrated, your ideas are valued, and your career can flourish. Here’s What You Can Look Forward To: • Diverse Opportunities: No two days are the same, thanks to the wide range of industries we support., • Supportive Environment: Join a team of professionals who are always ready to share knowledge and help you succeed., • Celebrating You: From birthdays off to pawternity leave, we know how to make our colleagues feel valued. And the Perks Don’t Stop There: • 25 Days Holiday + Bank Holidays: Plus, your birthday off - because celebrating you matters., • Post-Wedding Bliss: Extra holiday to enjoy life’s special moments., • Healthcare Cash Plan: Prioritising your health and wellbeing., • Pawternity Leave: A day off to welcome your new furry family member., • Community Days: Time off to volunteer and give back to causes you care about As we celebrate 30 years of success, we’re more excited than ever about the future. If you’re ready to work with a team that values your expertise, creativity, and personality, we’d love to welcome you to Citation. This is your chance to be part of a company where your work doesn’t just make a difference—it defines the future of Health & Safety. Ready to start your journey? Let’s talk!

Position: Health, Safety & Business Partner Job ID: 187/180 Location: Wroxham Rate/Salary: £30,000 Benefits: 25 days annual leave p/year, Employer Pension contribution, Cycle to Work scheme, Flexible Working, Sick pay scheme Type: Permanent HSB Technical Ltd is a specialist r

Position: Health, Safety & Business Partner.Benefits: 25 days annual leave p/year, Employer Pension contribution, Cycle to Work scheme, Flexible Working, Sick pay scheme.HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Sub

As a Field Sales Representative, you will report to a local Field Sales Manager and deliver sales targets within an existing customer base by maintaining ongoing relationships and creating new business opportunities whilst becoming an expert in the soft drinks category. Coca-Cola Europacific Partner

Key Responsibilities: Provide expert HR guidance and support to managers and staff across the business Lead on employee relations matters, including complex casework and investigations Support and advise on organisational change, restructures, and TUPE processes Deliver effective HR policies, pract

Job Title: Inbound Sales Executive – Citation ISO Salary: £26,000 per annum + Uncapped On-Target Earnings (OTE) Location: Norwich – Office-based Join a High-Performing Sales Team Where Your Success is Limitless Are you an ambitious sales professional ready to accelerate your career? At Citation ISO, we’re not just selling services – we’re helping businesses transform through ISO certification. You’ll be joining a fast-paced, high-energy sales team with real earning potential, a strong support structure, and a company culture that celebrates success. This is more than a sales role – it’s a chance to become part of a team where people stay long-term, earn beyond expectations, and love what they do. Purpose of the Role: The primary function of this role is to quickly and accurately build rapport with prospects, gain a firm understanding of their business goals and requirements. Matching our multiple services to the customer needs, to provide guidance, while demonstrating the value of the Citation ISO and wider Citation Group. You will be responsible for managing the lead generation or the full sales cycle, from initial enquiry through to conversion. Responsibilities: • Achieve sales targets (individually and for your team) – executing sales process efficiently and effectively, including conversion rates, revenue targets, product mix, high quality contracts etc., • Converting inbound sales leads, and upselling additional products by phone or on MS Teams, advising customers on the most suited products for their company, highlighting the benefits and value to their business., • Maintaining accuracy and timeliness through every stage in the sales cycle: prospect first contact, quotes, contracts, pipeline management and customer records via Salesforce., • Problem solving any customer issues with energy and focus, within the contract terms and operational policies., • Preparing customer quotations and contracts via Salesforce with ongoing pipeline follow-up to win customers., • Promoting Group company and partner products to our customers and generating ‘cross sell’, • Working on outbound sales campaigns for new and existing clients, • Self-generating leads when required to support revenue delivery, • Selling additional products / services to existing clients, • Highlighting inefficient working practices to the Team Leader / HoS for improvements on sales process and customer experience, • Share ideas to close sales, be willing to take guidance and try something new when others provide their insight, • Maintaining data hygiene in a timely manner while managing customer accounts from initial enquiry to close of sale, • Daily completion of prospects allocated and pipeline calls and tasks due, • Ensure accurate and timely logging of information on CRMs, especially note taking for business continuity, • Ensure emails, quotations and contracts are issued in a timely manner and logged on the CRM, • Ensure clients are issued with any relevant information they require on a timely basis Key Skills & Attributes: For this role, you will need the following key skills & attributes: • Proven, demonstrable net-new B2B sales experience;, • Use of a sales framework like SPIN or MEDDIC, a considerable advantage;, • A consistent track record of over-delivery on revenue vs. targets;, • Resilient, adaptable, strong organisation and time management skills (multi-tasking, prioritisation on high-volume workload in a fast-paced environment), • Strong sales pipeline management skills and tenacity to persist;, • Understanding of sales performance metrics;, • Excellent listening and communication skills – verbal and written, • Superb interpersonal skills with a growth mindset, • Attention to detail, highly organised, • Ability to work independently, within the framework of a positive team, • Logical thinker with strong numeracy skills Why This Role Stands Out: • 💸 Uncapped OTE – your earning potential is in your hands, • 📈 OTE based on multi-year contract value – not limited to first-year revenue, • 🕓 Flexible working – performance-based flexibility once on track, • 🤝 Long-tenured, high-performing team – people stay because it works, • 🚀 Ambitious team with huge growth goals – and a proven path to reach them, • 💼 Structured onboarding and ongoing support – no one gets left behind Why Join Citation ISO? Citation ISO is part of the Citation Group, one of the UK’s most respected compliance and professional services providers. We help businesses streamline, improve, and grow through ISO certification. Our culture is built on collaboration, ambition, and recognition – we celebrate wins, learn fast, and support each other every step of the way. If you're motivated by earning potential, career development, and being part of something bigger, this is your opportunity to shine. ✅ Apply now and take the next big step in your sales career.

We are looking for a proactive and commercially minded Finance Business Partner to join our team, where you will play a key role in driving financial strategy and business improvement across the Councils. Your role will incorporate the full breadth and depths of responsibilities associated with prov

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Position: Health, Safety & Business Partner. HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors - visit: www.

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This role provides the chance to work closely with the business leaders and business unit HR team and Regional projects as a strategic HR partner, providing agile project leadership and problem-solving support across dynamic business needs. The EMEA HR team enables the business, and the HR Project M

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We have a fantastic opportunity for a HR Business Partner to join the team on a full time, permanent basis. If you have any questions or to arrange an informal conversation regarding the role, please email Terry Arnett, our Talent Acquisition Partner terry.

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We have a fantastic opportunity for a HR Business Partner to join the team on a full time, permanent basis. If you have any questions or to arrange an informal conversation regarding the role, please email Terry Arnett, our Talent Acquisition Partner terry.

Arthur Recruitment have partnered with a leading Insurance Broker who are seeking a. Support on group compliance projects across the business. Build strong relationships with key stakeholders and the wider business.

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Loom Talent are working exclusively with a logistics distribution and supply chain brand with sites across the Midlands, they are looking for a HR Business Partner - Projects to focus on strategic HR projects for their growing headcount. HR Business Partner - Projects. Partner with key stakeholders

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Barclays businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. We have

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Position: Health, Safety & Business PartnerJob ID: 187/180Location: WroxhamRate/Salary: £30,000Benefits: 25 days annual leave p/year, Employer Pension contribution, Cycle to Work scheme, Flexible Working, Sick pay scheme Type: Permanent HSB Technical Ltd is a specialist recruiter within the Power &

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Position: Health, Safety & Business Partner.