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Head of Service Charges, Rent and Income £65,000 per annum Long Stratton, Norwich, Norfolk Permanent, Full Time Fulltime: 37hrs per week Proposed Interview Date: TBC We have an exciting opportunity for a Head of Service Charges, Rent & Income to provide strategic leadership and operational oversight for Saffron Housing Trust’s service charges, rent application and income collection activities. Ensuring that delivery is compliant, customer-focused, and aligned with best practice whilst maximising income across the 7000+ homes, homeowners, freeholders on estate and garages. Key Responsibilities Include: • Responsible for the Rent and Charges notification process, estimate consultation process, Actual Account Process, Sinking Fund Process, Major Work Final Account Process and Collections processes., • Provide visible, values-based leadership contributing to cross departmental collaboration., • Support colleagues to enhance and apply their technical knowledge to deliver an effective service to tenants, residents, and stakeholders., • Oversee the setting, issuing, applying, reconciliation and collection of service charges, personal charges, estate-based charges, and utility charges ensuring compliance with legislation and transparency for residents., • Lead initiatives to enhance tenant and residents’ engagement, ensuring we listen to and act on customer feedback., • Maintain up to date knowledge of government, regulatory requirements, and best practice across the sector ensuring that all policies and processes are kept up to date to maintain regulatory compliance. For a full list of responsibilities please see the attached Role Profile Our Ideal Candidate Will Have: Educations and Qualifications: • Degree level or equivalent relevant professional qualification or qualified by experience (E)., • Evidence of continued professional development (E), • Have or are working towards a Chartered Institute of Housing (CIH) Level 3 or above, or similar (D)., • Membership with the Chartered Institute of Housing (CIH) or The Property Institute (formerly IRPM) (D). Experience: • Demonstrable and extensive experience working in a senior housing management role a Social Housing or Local Authority setting., • In depth experience in managing complex variable service charges, estate charges, sinking funds, and diverse rent regimes (Social, Affordable, Intermediate)., • Deep understanding of leasehold management, Section 20 consultation processes and managing external third-party managing agents., • Experience of income collection and welfare benefits., • Experience in creating and developing policy and procedures., • Substantive experience of working with and presenting complex financial and compliance reports to governance groups including Tenant Service Committees and Boards., • Experience of identifying, interpreting, and implementing changes in response to new legislation or regulations., • Experience at forming and delivering strategic roadmap plans including training, quality assurance, and annual plans., • Experience in leading customer facing teams and a history of customer excellence & performance against KPI’s., • Extensive knowledge of law and housing legislation related to rents, service charge, leasehold management, managing agents and income collection to ensure compliance and effective service delivery., • Extensive stakeholder management of both internal and external stakeholders. Skills, Knowledge and Abilities: • Extensive knowledge of government policy, legislation, regulations, in relation to service charges, rents and collections., • Extensive knowledge of leases, tenancies, legislation, and case law in relation to income collection, service charges and rents., • Knowledge of developing IT systems for managing service charges, rents and income collection., • Comprehensive knowledge of the Landlord and Tenant Act 1985 & Housing Acts., • Knowledge of the Regulator of Social Housing’s Consumer Standards (2024) and new inspection framework., • Knowledge of sector risk themes and the impact of these on service charges, rent and income collection., • Coaching and leadership skills to enable a team to develop to achieve its full potential., • Exceptional ability to translate complex financial concepts into "plain English" for diverse stakeholders, colleagues, and residents., • Exceptional customer service skills with a commitment to resolving complex enquiries efficiently and effectively., • Excellent skills in financial modelling, budgeting, and forecasting, • Proficiency in using data and insights to drive personalisation transparency, and service improvements. Personal Attributes: • People centred committed to a coaching culture that empowers staff, colleagues, and residents., • Strategic and outcome-focused with a strong grasp of governance and accountability, who balances financial rigor, with social purpose and pragmatism. At Saffron We have a huge commitment to our employees. We want the team at Saffron to be happy, empowered, motivated and feel proud to be part of the Saffron community. We know by having great people we can do a great job for our tenants. We work with and support our people to work in an agile way to ensure that have the right work/life balance. They have the choice to work in the office, work from home, coffee shop, park or a combination of all. We have recently refurbished our offices to encourage collaborative, agile working. As an inclusive employer, we are committed to the equal treatment of all current and prospective employees and have a zero tolerance policy relating to discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

SEND Tutors (1:1 Support) Norwich Hourly Rate: £30- £35 Flexible Hours: Up to 30 hours per week | Term-time only Make a difference where it matters most. AP Education is pleased to collaborate with local authorities in delivering customised 1:1 Alternative Provision for children and young people who are unable to access a mainstream education setting. We seek dedicated SEND Tutors, SEND Teachers, and HLTAs in Norwich and the surrounding regions. You will be supporting learners with a range of complex needs, including but not limited to: SEND (Special Educational Needs and Disabilities) SEMH (Social, Emotional and Mental Health) Autism EBSA (Emotionally Based School Avoidance) SpLD (Specific Learning Difficulties) MLD (Moderate Learning Difficulties) Key Responsibilities You’ll provide face-to-face 1:1 support, working with students from Early Years to KS4. Your responsibilities will include: Deliver core subjects (Maths, English, Science) or SEND-specific content. Implement effective behaviour management using positive strategies and patience. Provide a therapeutic and adaptable approach to education, ensuring each learner’s individual needs are met. Perform baseline academic and emotional assessments to inform targeted support and intervention. Prepare detailed daily/weekly progress reports and, where necessary, liaise with external professionals such as SALT, OT, or Social Workers to facilitate a collaborative, multi-agency approach. Manage daily attendance reporting via our attendance software. Assist learners in transitioning to mainstream or specialist education settings as appropriate.Candidate Profile: Proven experience teaching or tutoring children with SEND/SEMH requirements. Background in education, youth work, or therapeutic settings. QTS or HLTA certification preferred; however, applicants with a minimum of two years' relevant UK experience without qualifications are welcome. Excellent written and verbal communication skills. Compassionate, dependable, and initiative-taking mindset.Why AP Education? Guaranteed weekly pay. Access to tailored curriculum platforms designed for flexibility, accessibility, and personalised learning support. Comprehensive Baseline toolkit with downloadable resources and training videos. Training sessions led by our Head of Education. Regular CPD opportunities, including workshops on trauma-informed practice, to ensure ongoing professional growth. Use of our bespoke tutor platform, featuring a wide array of trainings and resources to enhance your support for learners. Opportunity to make a direct and meaningful impact on individual students without managing large classroom groups. Dedicated Education Coordinator to assist throughout your placement. Streamlined compliance process for quick onboarding. Ongoing access to new placements, with consistent referrals from our local authority partners ensuring continuity of employment.Ready to Make a Real Difference? If you're passionate about helping young people thrive and want to work in a flexible, supportive environment — we’d love to hear from you. Call us on (phone number removed) and ask for Jay Treais (url removed) Or apply now to become a 1:1 SEND Tutor in Norfolk AP Education is dedicated to safeguarding and promoting the welfare of children. All successful applicants are required to undertake an Enhanced Disclosure via the DBS. We are proud to be an equal opportunity employer and welcome applications from all suitably qualified individuals regardless of race, colour, nationality, ethnic or national origin, gender, disability, or sexuality

SEMH Tutors (1:1 Support) Norwich Location: NR2 1AW Hourly Rate: £30- £35 Flexible Hours: Up to 30 hours per week | Term-time only Make a difference where it matters most. AP Education is pleased to collaborate with local authorities in delivering customised 1:1 Alternative Provision for children and young people who are unable to access a mainstream education setting. We seek dedicated SEMH Tutors, SEMH Teachers, and HLTAs in Norwich and the surrounding regions. You will be supporting learners with a range of complex needs, including but not limited to: SEMH (Social, Emotional and Mental Health) ACE’s (Adverse Childhood Experiences) Autism EBSA (Emotionally Based School Avoidance) SpLD (Specific Learning Difficulties) MLD (Moderate Learning Difficulties) Key Responsibilities You’ll provide face-to-face 1:1 support, working with students from Early Years to KS5. Your responsibilities will include: Deliver core subjects (Maths, English, Science) or SEMH-specific content. Implement effective behaviour management using positive strategies and patience. Provide a therapeutic and adaptable approach to education, ensuring each learner’s individual needs are met. Perform baseline academic and emotional assessments to inform targeted support and intervention. Prepare detailed daily/weekly progress reports and, where necessary, liaise with external professionals such as SALT, OT, or Social Workers to facilitate a collaborative, multi-agency approach. Manage daily attendance reporting via our attendance software. Assist learners in transitioning to mainstream or specialist education settings as appropriate.Candidate Profile: Proven experience teaching or tutoring children with SEND/SEMH requirements. Background in education, youth work, or therapeutic settings. QTS or HLTA certification preferred; however, applicants with a minimum of two years' relevant UK experience without qualifications are welcome. Excellent written and verbal communication skills. Compassionate, dependable, and initiative-taking mindset.Why AP Education? Guaranteed weekly pay. Access to tailored curriculum platforms designed for flexibility, accessibility, and personalised learning support. Comprehensive Baseline toolkit with downloadable resources and training videos. Training sessions led by our Head of Education. Regular CPD opportunities, including workshops on trauma-informed practice, to ensure ongoing professional growth. Use of our bespoke tutor platform, featuring a wide array of trainings and resources to enhance your support for learners. Opportunity to make a direct and meaningful impact on individual students without managing large classroom groups. Dedicated Education Coordinator to assist throughout your placement. Streamlined compliance process for quick onboarding. Ongoing access to new placements, with consistent referrals from our local authority partners ensuring continuity of employment.Ready to Make a Real Difference? If you're passionate about helping young people thrive and want to work in a flexible, supportive environment — we’d love to hear from you. Call us on (phone number removed) and ask for Jay Treais Or apply now to become a 1:1 SEND Tutor in Norfolk AP Education is dedicated to safeguarding and promoting the welfare of children. All successful applicants are required to undertake an Enhanced Disclosure via the DBS. We are proud to be an equal opportunity employer and welcome applications from all suitably qualified individuals regardless of race, colour, nationality, ethnic or national origin, gender, disability, or sexuality

We are currently looking for an experienced Flow Team Leader to join our Manufacturing team. This is a key leadership role responsible for driving performance across designated production cells, ensuring we consistently deliver against our Safety, People, Quality, Volume and Cost (SPQVC) objectives. Reporting to the Value Stream Manager, with a secondary reporting line to the Head of Production, you will play a critical role in embedding Lean manufacturing principles, engaging and developing teams, and supporting the delivery of factory targets. The Role As a Flow Team Leader, you will provide strong, visible leadership across your production area, guiding Cell Leaders, Setters and Operators to achieve operational excellence. You will champion a proactive safety culture, drive continuous improvement, and ensure the highest standards of quality and efficiency are maintained. You will lead by example, creating an engaged and motivated workforce while supporting the wider manufacturing strategy. Key Responsibilities Safety Lead and promote a proactive safety culture with zero tolerance for non-compliance Carry out regular safety walks and ensure risk assessments are reviewed and updated Investigate incidents and near misses promptly and thoroughly Drive correct PPE usage and safe working standards at all times People Lead and manage a team of circa 30 direct reports Drive high levels of attendance, engagement, and performance Manage absence, holidays, and performance in line with HR policies Ensure all team members are fully inducted, trained, and supported Coach, develop, and mentor team members, identifying opportunities for growth Deliver statutory, mandatory, and role-specific training Quality Embed a ‘Built in Quality’ culture across all production cells Reduce quality losses through root-cause problem solving (e.g. 5 Whys) Maintain and improve SOPs and standard work Participate in and drive weekly quality reviews Volume Ensure production targets are clearly communicated and understood Drive OEE improvement and capacity utilisation Ensure accurate and timely shift reporting Champion Lean initiatives to maximise output and yield Cost Drive waste reduction and cost improvement using Lean methodologies Manage overtime and worked hours within agreed CPU targets Identify and deliver margin improvement opportunities What We’re Looking For Essential Proven leadership experience (5+ years) within a manufacturing environment Strong knowledge of Lean manufacturing and OEE IOSH General Certificate Leadership qualification (Level 3 or equivalent) GCSE English (Grade C or above) Strong people management, coaching, and communication skills A results-driven, ethical leader who remains calm under pressure Desirable Leadership qualification Level 4 or above IOSH for Managers Practical experience delivering improvement projects Advanced IT skills and report writing ability Why Join Us? Competitive Salary 31 days holiday (increasing with service within 2 years), plus an additional paid day for your birthday with the option to buy more holiday via salary sacrifice Pension – with up to 4 x salary & income protection, with the option to potentially save on tax and National Insurance via our salary sacrifice arrangement Comprehensive health & well-being benefits including access to in-house occupational health & well-being resources, discounted gym memberships, employee assistance programme, & mental health resources Heavily discounted group discount scheme on all products Salary sacrifice benefits – enjoy perks such as pension, cycle to work, electric car purchase, and additional annual leave, while potentially reducing your tax and NI contributions Career development and continuous learning opportunities Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees