Property Letting Manager
4 days ago
London
Title: Property Letting Manager Location: London Office (Remote options available by discussion) Employment Type: Permanent, Full-Time Sector: Property / Real Estate Salary: Up to £45,000 base + Competitive Commission (OTE uncapped) Languages Required: Fluent English (Essential) About the Role We are seeking an experienced Property Lettings Manager to join an established UK property investment and management company in London. This is a hands-on, commercially driven leadership role, designed for professionals who have built their career within London local property agencies and understand how real lettings businesses operate on the ground. This is not a passive or purely administrative position. You will be responsible for driving lettings performance, leading and managing a team, rebuilding or scaling lettings operations where required, and ensuring strong landlord retention, high conversion rates, and reduced void periods. The role combines front-line commercial execution with team leadership and operational ownership. Key Responsibilities (Structured onboarding provided; strong autonomy expected thereafter) Lettings Business Growth & Market Leadership • Drive branch-level lettings growth, revenue performance, and market competitiveness, • Lead or support turnaround initiatives, including underperforming teams or pipelines, • Rebuild and optimise lettings structures, workflows, and standards where required, • Develop and expand landlord, tenant, and investor acquisition channels, • Leverage and grow existing landlord relationships and portfolios, • Implement strategies for landlord retention, renewals, and long-term value creation, • Run and oversee daily morning pipelines, • Actively monitor and improve lead conversion:, • enquiry → viewing, • viewing → offer, • offer → move‑in, • Establish, monitor, and optimise KPIs, targets, and reporting, • Manage, coach, and develop a lettings team, • Set clear expectations, performance standards, and accountability, • Support recruitment, onboarding, and capability uplift where required, • Oversee and support:, • Viewings, • Offer negotiation and landlord approvals, • Lease renewals and renegotiations, • Ensure accurate handling of:, • Holding deposits, • Contracts, • Move‑in documentation and funds, • Work closely with Property Management teams to:, • Reduce void periods, • Improve tenant experience, • Resolve issues impacting renewals or retention, • Ensure smooth handover from lettings to management operations Skills & Experience Required Essential Requirements • Fluent English, spoken and written, • Proven London local lettings agency experience (non‑negotiable), • Demonstrated experience managing and leading a lettings team, • Strong knowledge of the end‑to‑end UK lettings process, • Hands‑on experience with:, • Morning pipelines, • Lead and conversion tracking, • KPI setting and performance management, • Strong commercial judgement and execution mindset, • Comfortable working under pressure in high‑volume trading environments, • Proficient in Excel, CRM systems, and operational reporting, • Track record of branch growth or lettings turnaround, • Experience rebuilding or restructuring lettings operations, • Existing landlord networks or portfolio exposure, • Solid understanding of 2026+ UK rental regulations and market impact, • Ability to balance commercial performance with service quality