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Technical Services Maintenance Manager Location – Hatfield, AL10 9AB Hours – Monday - Friday, 40 hours per week Are you dedicated to delivering great service and want to join a growing company that looks after its people? Do you have the skills and experience in a similar role with a business-focused mind-set? If so then we have the role for you. We are looking for a Technical Services Maintenance Manager with Hard Services FM experience, to work at one of our client sites, University of Hertfordshire. The Technical Services Maintenance Manager will be responsible for leading the technical services teams to drive technical excellence, ensuring SHE policies are rigorously enforced with a compilation of technical reports. You will be liaising with and understanding client needs and owning and delivering larger/technically complex services. You need to drive energy/financial improvements and efficiencies, create, and deliver related monthly performance reports. As the Technical Services Maintenance Manager, you will be a Technical Subject Matter Expert and leading definition of client needs; sourcing solutions/projects, submitting quotes, processing subsequent orders. You will be expected to oversee and / or deliver projects on time, on budget and in accordance with all appropriate laws, legislation, regulations, client standards and policies. You will support and lead site engineering teams with Asset Life Cycle and Performance Management, planned preventative maintenance. As the Technical Services Manager, you will create and support training and process guides for site leads. You will work with the client define and deliver initiatives and work collaboratively with other FM Teams. Skills & Experience: • Experience in Electrical, HVAC or water services., • Demonstrable experience as a technical manager., • Demonstrable experience in creating and implementing energy management strategy for a client, • Experience in Project Management., • Ability to use computers to intermediate level for word, excel, PowerPoint and outlook., • Experience of H&S i.e., IOSH or NEBOSH qualification or equivalent, • Full UK driver’s license, • Dynamic with great communication skills with all levels of the business., • Able to manage teams of engineers and sub contractors Desirable • C&G Electrical qualification – 18th Edition, • Degree or other qualification in engineering or building services, • Experience in CMMS system.(Ideally E-logs), • Experience of HV systems We’ll make sure that you have everything you need to do a great job. You will already have experience gained in a similar role, in a demanding, fast paced environment. You will work 40 hours per week but will need to be flexible to ensure service delivery at the highest level. You will have access to Apleona employee benefits that will be available to you as soon as you start. We offer a comprehensive benefits package with this role including pension and healthcare cover. Apleona are an equal opportunities employer who deliver facilities management services to clients all over the UK and with vacancies in your area this is a great time to join our teams. If this sounds like a job for you then click on the apply button and we’ll start the process and if you’re a good match, we’ll be in touch to discuss the next steps.

About Us: Mitsubishi Electric is a global innovator in energy, automation and building technologies. From air conditioning and lifts to robotics and power systems that power homes and businesses across the UK. With 150,000 employees worldwide and 850 in the UK, we’re creating “Changes for the Better.” Join us to make a real impact for a smarter, sustainable future. Want to know more about the company? Take a look here: ___ Role summary: The Applied Engineer delivers services directly to the customer, working on a variety of equipment located at sites across a specific region. As the face of Mitsubishi Electric excellent customer service in conjunction with top quality engineering and problem-solving skills are essential. Applied Engineers report to the Regional Service Manager and will work closely with Service Supervisors, Service Coordinators & the Quality/Warranty Manager to ensure that an efficient and profitable service is delivered. Applied Engineers will carry out a variety of activities on customer sites including planned preventative maintenance (PPM), quoted works, commissioning and emergency callouts, these activities will not be restricted to Mitsubishi Electric or Climaveneta branded equipment meaning that a thorough understanding of all major brands/types of chiller, heat pumps and air conditioning equipment technology will be required. Skills/Responsibilities: • To attend and complete planned site visits and resolve customer issues., • Focus on troubleshooting and repair within set timeframe and according to defined process, service agreements and customer needs., • To provide ‘on site’ advice to the customer related to technical installation and/or service issues., • To document all findings from the visit including the nature of the work carried out, the time taken to complete and any recommendations., • This information will be captured electronically in real time meaning it is instantly submitted to the regional service office to enhance efficiency and customer service., • To assist the Regional Service Manager to develop positive customer relationships and to identify any remedial works required., • Where relevant to act as a technical ‘on the job’ coach for less experienced service team members., • Diagnose and repair system malfunctions requiring specific technical knowledge and relevant qualifications., • To build and maintain a good working relationship with the regional Service Coordinators and to understand their challenges and requirements., • Seek clarification and technical support where needed and escalate issues as appropriate., • To commission and start-up systems in line with defined regulations, standards and processes., • Understand and analyse relevant technical documents (electrical, hydronic, piping, psychometric) and to practically apply this information to resolve the issues encountered on site., • Always working to a high level of customer service, ensuring that the customer is informed upon arrival and before leaving the site and that they receive any necessary updates as the job progresses. Experience Required: • Minimum C&G Level 2 Certificate in Small Commercial Refrigeration and Air Con Systems., • C&G Award in F-Gas & ODS Regulations: Category 1 (C&G2079-11), • IOSH, or equivalent, safety qualification., • Industry time served qualification., • Competent in water chillers and heat pumps, remedial work and commissioning., • Fault finding and diagnostic skills., • Good communication skills (written and verbal)., • Good client engineering interface experience specifically around Water Chillers / Heatpump service, maintenance and commissioning., • IT literate with product engineering software and Microsoft packages – Outlook, Excel, Word., • Competent as working alone or as part of a team., • Ability to work under pressure and use own initiative., • Personal attributes: self-motivated, driven, numerate, organised, punctual, assertive, professional, personable, and resourceful. In return for your commitment, we will offer you some fantastic benefits: • Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year, • Pension, • Life Assurance, • Private Medical, Dental Insurance and a Cash Plan Scheme – Single cover funded by Mitsubishi, • Access to Mitsubishi’s very own discount platform, • Colleague Referral Scheme, • Holiday Buy, • Long Service Awards, • Cycle to Work Scheme, • Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts), • Employee Assistance Programme including additional services Eldercare & Best Doctors Equality and Diversity: As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development.

About Us: Location: Hatfield Our Vison is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now. Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to forge a clear path ahead to achieve lasting success, whilst leaving a positive impact. Embracing our values strengthens our relationship with our customers and helps define our collective identity. Purpose of the Role: You will be a true Brand Ambassador who will be able to interact easily with a variety of customers. You will be a natural promoter of customer service excellence, a key contributor to the customer’s journey and experience instore, displaying knowledge and experience across product, store systems and processes. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity, supporting the store management to hold the store in their absence. Key Responsibilities: • As a supervisory member of the team, you will lead and empower your colleagues, ensuring our customers are at the heart of everything we do., • You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively listening, and confidently offering individual bespoke advice., • You lead with and deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way., • You achieve high productivity and motivate colleagues to seize each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s., • You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience, delivering operational best practice to support your DM & SM., • You support management to train store colleagues, utilising the business tools and resources to drive success and encourage peer trust., • Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction., • You will actively seek opportunities to improve store performance and provide the best customer experience, improving service based on feedback from Feefo, Mystery Shops and other tools and resources., • You will assist store management by taking ownership of stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss., • You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately., • You will be accountable for opening and closing the store in the absence of management., • Cashier balancing at the end of the day and ensuring correct procedures are followed. What You'll Need to Succeed: Technical: • Prior experience in retail, hospitality, or customer service., • Possesses excellent knowledge of fashion trends and industry standard., • POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems., • Knowledge in Data Analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence. About You: • Reflects the aesthetic of Moss through personal style and presentation., • Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand., • Has outstanding communication abilities, enriched by emotional intelligence, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence., • Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions. Rewards & Benefits: • Employee Discount: 70% discount across all our stores., • Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month., • Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus., • Season Ticket Loan: Financial support for commuting., • Cycle to Work Scheme: Encouraging eco-friendly travel., • Discounted Gym Membership with PureGym: Promoting physical health and fitness., • Life Insurance: Providing peace of mind for colleagues., • Ongoing Development: Tailored to suit your career ambitions from day one., • Access to Moss Learning: An online learning platform for skill enhancement., • Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates., • New Baby Gift: Celebrating important personal milestones of colleagues. If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.

Company Overview We are a privately TechBio group of companies at the forefront of innovation in healthcare. Our portfolio spans drug discovery, MedTech solutions, AI-driven drug development, branded generics formulation and development, contract development and manufacturing organization (CDMO) services, and pharmacovigilance expertise. With a commitment to accelerating life-changing therapies, we operate as an agile, integrated ecosystem that bridges cutting-edge research with commercial excellence. Headquartered in a dynamic hub for biotech innovation, we foster a collaborative culture where bold ideas thrive under direct executive oversight. Position Summary The Project Manager will report directly to the CEO and serve as a strategic linchpin across our diverse group of companies. This high-impact role involves overseeing complex, cross-functional projects in drug discovery, MedTech, AI applications – One Platform for Pharmacovigilance, Regulatory, Quality, Supply chain, Operations etc . You will drive end-to-end project execution from ideation to commercialization, ensuring alignment with business objectives, regulatory standards, and timelines. As a trusted advisor to the CEO, you will provide executive-level insights, mitigate risks, and champion operational efficiency in a fast-paced, privately held environment. This position demands a blend of scientific acumen, leadership prowess, and entrepreneurial spirit to propel our group's growth. Key Responsibilities • Strategic Project Leadership: Develop and execute comprehensive project plans for initiatives spanning drug discovery pipelines, AI-enhanced target identification, MedTech device integration, M& A Projects, JV Projects, CDMO scale-up, and pharmacovigilance protocols; define scope, milestones, resource allocation, budgets, and KPIs to align with CEO priorities and group-wide goals., • Cross-Functional Team Management: Lead and motivate multidisciplinary teams, including scientists, engineers, regulatory experts, and external partners; foster collaboration across company silos to ensure seamless integration of AI tools in drug development and CDMO workflows., • Risk Assessment and Mitigation: Proactively identify, analyze, and resolve risks related to timelines, budgets, regulatory compliance (e.g., FDA/EMA guidelines), and technical challenges in pharmacovigilance case processing or MedTech prototyping; implement contingency strategies to safeguard project outcomes., • Stakeholder Engagement: Act as the primary point of contact for internal executives, clients, and vendors; build and maintain strong relationships to facilitate smooth project delivery, from pre-clinical drug discovery stages to branded generics market launch., • Performance Monitoring and Reporting: Track project progress using advanced tools (e.g., PMS, or AI analytics platforms); deliver concise, data-driven updates to the CEO, highlighting achievements, bottlenecks, and ROI projections for portfolio-wide initiatives., • Process Optimization: Champion continuous improvement by developing frameworks for quality decision-making, resource optimization, and innovation integration, such as leveraging AI for pharmacovigilance signal detection or streamlining CDMO tech transfers., • Regulatory and Compliance Oversight: Ensure all projects adhere to global standards (e.g., ICH guidelines, GxP requirements) across drug development, MedTech validation, and safety surveillance; coordinate audits and documentation for branded generics and CDMO contracts., • Innovation and Scalability: Collaborate with R&D leads to explore synergies between AI, drug discovery, and MedTech; support business development by evaluating project feasibility for new partnerships or expansions in generics and pharmacovigilance services. Qualifications and Requirements • Education: Bachelor's degree in Life Sciences, Pharmacy, Engineering, Business Administration, or a related field; Master's or MBA preferred, with certifications such as PMP, PRINCE2, or Six Sigma highly desirable., • Experience: 7+ years in project management within the pharmaceutical, biotech, or MedTech sectors, with proven track record in at least two of the following: drug discovery, AI/ML applications in pharma, CDMO operations, branded generics development, or pharmacovigilance; direct reporting to C-suite experience is a strong plus., • Skills:, • Strong leadership and interpersonal skills to influence without authority in a matrixed organization., • Proficiency in project management software and data analytics tools; familiarity with AI platforms for drug design is advantageous., • Deep knowledge of pharma regulations, lifecycle management, and risk frameworks., • Excellent communication and presentation abilities for executive briefings., • Ability to thrive in an entrepreneurial, privately held setting with ambiguity and rapid pivots., • Direct access to the CEO for high-visibility impact and career acceleration., • Competitive compensation package, including equity options in our growing group., • Health coverage., • A collaborative, innovation-driven culture in a specialty pharma leader. If you are a strategic thinker passionate about transforming healthcare through integrated pharma solutions, apply today to shape the future of our group!

About us: Mitsubishi Electric is a global innovator in energy, automation and building technologies. From air conditioning and lifts to robotics and power systems that power homes and businesses across the UK. With 150,000 employees worldwide and 850 in the UK, we’re creating “Changes for the Better.” Join us to make a real impact for a smarter, sustainable future. Want to know more about the company? Take a look here: ___ Role summary: To support the regional branch achieve sales budgets and company targets, the Sales Administrator is responsible for processing customer’s purchase orders on the ‘SAP GUI’ system, efficiently and in a timely manner, whilst fulfilling all order requirements. Following this Sales Administrator will follow up all orders to ensure the delivery has been made on time and in full. The Sales Administrator will be the face of the business to many customers. They will be the main telephone contact in each regional office, answering all customer calls professionally and promptly. The Sales Administrator will also deal with internal stakeholders which is included but not limited to credit control, logistics, procurement, stock team, customers, account managers, branch managers. Skills/Responsibilities: • Working collaboratively with the team, whilst holding yourself to account answering customer phone queries within pre-agreed service level agreements (SLA) and key performance indicators (KPI) with a client centric approach to build brand loyalty., • Act as a first point of contact for customers and account managers., • SAP GUI - being able to process an order and track from beginning to end & run an effective backorder., • After sales support (dealing with damages, picking errors, ETA.s, Returns, Invoice Queries, and any other delivery issues)., • Respond to customer correspondence regarding account queries., • Deal with logistic queries within the stated service level agreements (SLA)., • To assist the internal/ external sales force in ensuring that the region achieves its sales forecast., • Calling Customers to keep them up to date with changes on their purchase orders/ gain additional information., • Working closely with customers on projects and roll out plans for sites., • Processing orders and sending out order acknowledgements within the agreed SLA’s., • General administrative duties to support the department., • Support other regional offices as and when required. Experience: • Customer service experience (essential)., • Excellent oral, written, analytical and interpersonal skills (essential)., • Industry experience or similar (HVAC/ AC/ Heating) (desirable)., • Experience of using SAP and other CRM systems (essential)., • IT Literate and competent user of Microsoft packages (Outlook, Excel, Word & PowerPoint)., • Ability to use own initiative (essential)., • Must be able to work effectively in a fast-paced, deadline-driven work environment., • Confidence in dealing with various stakeholders both internally and externally which includes Senior Management., • Demonstratable experience in project management and productivity skills., • Ability to use own initiative, have self-discipline and motivation to do a great job., • Excellent time management, multitasking skills and ability to meet deadlines set., • Excellent attention to detail and organisation skills. In return for your commitment, we will offer you some fantastic benefits: • Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year., • Flexible Working - we offer a range of flexible working options that include working from home or hybrid working., • Pension., • Life Assurance., • Group Income Protection Scheme., • Private Medical, Dental Insurance and a Cash Plan Scheme - Single cover funded by Mitsubishi., • Access to Mitsubishi’s very own discount platform., • Colleague Referral Scheme., • Holiday Buy., • Long Service Awards., • Cycle to Work Scheme., • Sports & Social Club (Recent events such as theatre trips, Ascot, Paintball, The Darts), • Employee Assistance Programme including additional services Eldercare & Best Doctors. Equality and Diversity As the business environment around Mitsubishi Electric Group is rapidly changing, providing a workplace where employees can work to their full potential regardless of gender or age is essential to business development. Based on this, Mitsubishi Electric promotes employee diversity through the following measures.

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