Salisbury
37 hours Monday - Friday 9:00am - 5:00pm OR 8:00- 4:00pm £12.86 per hour If you're someone who can stay calm under pressure, communicate clearly, and genuinely help people when they need it most, this could be a great fit. Our Client is hiring for an Admin Officer within HM Courts and Tribunal Service, supporting the Criminal Fines Collection and Enforcement contact centre at Kidderminster Magistrates Court. • Answer a busy mix of telephone enquiries, providing a helpful, prompt, polite "right first time" service, • Handle customers' calls with empathy and understanding, especially when they're in stressful circumstances, • Communicate clearly both verbally and in writing, including updating records on the in-house computer system after contact, • Support users through the process using HMCTS service scripts and knowledge articles, signposting to the right services where needed, • Follow complaints policies and procedures, providing immediate responses to prevent escalation, and updating OPTIC as required, • Carry out administrative duties to prepare for, facilitate and result hearings, • Support operational processes: accurate data entry, secure information management, and compliance with retention/data loss protocols, • Help with jury service administration (selection, deferral, reassignment, attendance tracking) and process expenses/court fees, • Assist with listing and scheduling, diary coordination and other judicial business support tasks as locally required, • Contribute to enforcement support, including financial assessments and aiding fine collection, plus basic statistical/financial reporting, • Assist with health and safety activities under team leader guidance (e.g., PEEPs, facility checks, issue logging, key/safety governance), • Excellent customer service instincts with the ability to empathise and resolve problems, • Confident communication skills, with clear written and verbal responses, • Strong attention to detail for accurate record updates and secure handling of information, • A supportive, professional approach to working with stakeholders and handling sensitive queries Free, secure on-site parking available; Kidderminster Magistrates Court is within walking distance of the train station. If you're successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. #J-18808-Ljbffr