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Join Our Team as a Senior Operations Manager Location: Chesterfield, Derbyshire Are you an experienced Senior Operations Manager with a proven background within pensions looking for a fresh challenge? If so, we could have the perfect opportunity for you. Senior Operations Managers are accountable for the effective management of the operation with responsibility for achieving key targets and delivery of positive outcomes for members. The ability to manage operations on a day-to-day basis through leadership of a team, driving performance and continuous improvement whilst progressing development of longer-term strategy will be key to the success in this role. The role of Senior Operations Manager provides a vital link between front line operations, senior management and third-party providers, requiring strong leadership, communication and influencing skills as well as operational experience at a level where performance is driven through team development. An advocate for change with the ability to thrive and drive performance in an environment where this is part of the everyday. The Senior Operations Manager will role model our values and be responsible for delivering change effectively through team members. What you’ll do: • Proactively monitor service performance and KPIs to anticipate and address issues impacting Member Experience and operational effectiveness., • Engage with Planning, Reporting & MI on forward planning to ensure resources are aligned to demand forecasts, setting direction on key priorities., • Use reporting and analysis tools to improve the quality and speed of operational decision making, in partnership with Planning, Reporting & MI., • Deal with escalations and put in place plans to avoid repeat complaints, errors and breaches., • Prepare and present regular service performance updates to senior stakeholders., • Ensure fit for purpose processes and procedures are in place to meet Member Services goals and plans., • Implement improvements to ways of working across Member Services that empower staff and reinforce Brightwell’s values and behaviours., • Work in partnership with Risk & Compliance and Operational Excellence functions to undertake root cause analysis and drive process improvement/quality standards., • Establish a strong coaching and performance culture, which empowers direct reports increasing their capability and performance., • Set goals, objectives and quality standards for the team and support individuals to make it happen., • Recognise and reward outstanding performance across Member Services and work with colleagues to provide feedback and support to address individual performance issues., • Proven management experience with strong leadership skills – a role model., • A strong knowledge of the pensions., • PMI qualified or working towards qualification., • Solid experience in operations management., • In-depth knowledge of all Microsoft Office software., • A positive and professional attitude., • The ability to work to deadlines and manage workload appropriately., • Experience in operations management in a change environment., • Experience of identifying and driving continuous improvement., • Experience of successfully leading a team responsible for delivery of multiple services to a high standard., • Strong relationship skills with the ability to communicate / interact at all levels within the organisation and external to the organisation., • Strong diagnostic, analytical and process skills., • Ability to work under pressure., • Scheme rules and practices to include experience of working with defined benefit, defined contribution and hybrid arrangements (desirable)., • HMRC rules and regulations (desirable). As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including: • Annual performance bonus., • 25 days holiday (increasing to 30 with service) plus bank holidays., • A pension with 15-17% employer contributions (depending on age)., • 8 x salary Life Insurance., • Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave), • Free health assessments., • Health cash plan., • Professional study support., • Employee Assistance Programme and free Wellhub wellness network platform access. Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert. Apply Now!

Join Our Team as a Client Operations Manager Location: Chesterfield, Derbyshire Are you an experienced Client Operations Manager looking for a fresh challenge? If so, we could have the perfect opportunity for you. As we continue our growth journey this newly created role within our Service Operations Team will be responsible for building and maintaining strong relationships between our clients and Brightwell. You will be a key player in ensuring client satisfaction, the role provides a vital link between the client stakeholders and colleagues across Brightwell. As an advocate for change the Client Operations Manager will identify opportunities to build or improve upon our product portfolio contributing to Brightwell’s growth strategy and ensuring excellent client satisfaction. What you’ll do: · Manage a portfolio of pension clients, acting as point of contact at a strategic and tactical level with senior client management members and other associated stakeholders, building strong client relationships. · Within Brightwell, work with the wider business functions to ensure all client requirements are met to the highest quality and supporting the senior management team to build and maintain client relationships. · Support the development of proposals and presenting these to new clients. Identify and develop opportunities for commercial growth and client service level enhancement. Supporting planning and implementation activities at a senior level. · Report key delivery successes and anticipating client concerns and managing client stakeholder expectations in consideration of operational performance fluctuations, changes in service delivery (including regulatory changes) and project work. Managing day-to-day communications proactively where appropriate, setting expectations for response turnaround to help ensure consistency of treatment across the client portfolio. · Develop and implement client retention strategies and account development in support of Brightwell’s strategic agenda for growth. · Oversee client reporting, working with the wider business to ensure reporting is provided to clients on schedule and support with presentations to clients. · Understand and leverage opportunities to create solutions that meet all stakeholder requirements · Act as a day-to-day contact for client enquiries, setting expectations for response turnaround and ensuring agreed targets are met This role would suit someone with: · A proven track record in developing and maintaining client relationships including senior stakeholder management. · A high level of commercial awareness with experience in the identification, development and implementation of products and services to meet emerging client needs · Experience in the sale of new products and services to existing and potential clients · The ability to build and maintain strategic partnerships with stakeholders · Strong influencing skills with the ability to communicate effectively at all levels within and external to the organisation · A positive and professional attitude · The ability to work to deadlines and manage workload appropriately · Experience of operating in a change environment · Experience of identifying and driving continuous improvement · Proven management experience in the pensions industry (desirable) Why Brightwell? As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including: · Annual performance bonus of up to 20%. · 25 days holiday (increasing to 30 with service) plus bank holidays. · A pension with 15-17% employer contributions (depending on age). · 8 x salary Life Insurance. · Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave) · Free health assessments. · Health cash plan. · Professional study support. · Employee Assistance Programme and free Wellhub wellness network platform access. · Free on-site parking. Building an inclusive work environment: Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert. Apply Now!

Get in touch with Nathan at the Advocate Group or ‘Apply Now’ to be considered for this position. The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. Please note that The Advocate Group is acting as an employment agency in relation to t

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The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.

Manage the relationship between claims advocates, handlers and the Cyber placing team, and report to the business with management information based on statistical and other reports as well as current and anticipated future issues.

The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. Please note that The Advocate Group is acting as an employment business in relation to this vacancy.

Advocate on behalf of clients with key agencies including police, social services, health professionals, and courts.

The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.

Experienced Barrister/Solicitor-Advocate – Senior Associate/Counsel level – British Virgin Islands. It continues to go from strength to strength and is eager to bring in an experienced Barrister or Solicitor-Advocate to take on a practice that will span the full remit of complex chancery/commerc

The Advocate Group is a leading recruitment partner to the FMCG and consumer product sectors. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.

A leading educational association in the UK is seeking an experienced Chief Executive to lead daily operations, manage the executive committee, and represent the organisation with external stakeholders.The ideal candidate will demonstrate strong leadership, financial acumen, and exceptional communic

All direct or third party applicants will be forwarded to Advocate Group for processing. Please note that Advocate Group is acting as an employment agency in relation to this vacancy. Advocate Group is the sole and exclusive talent partner for Monster Energy.

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The Advocate Group is a leading recruitment partner to the FMCG, healthcare, and consumer product sectors. The Advocate Group is acting as an employment agency in relation to this vacancy.

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The Advocate Group is currently partnered with an established business within consumer appliances in the manufacturing and healthcare industries. The Advocate Group is a leading search and selection business providing top talent to. Advocate Group is acting as an employment agency in relation to thi

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The Advocate Group is a leading recruitment partner to the FMCG, healthcare, and consumer product sectors. The Advocate Group is acting as an employment agency in relation to this vacancy.

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Advocate Group is the sole and exclusive talent partner for Ty Nant. All direct or third party applicants will be forwarded to Advocate Group for processing.

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The Advocate Group is a leading recruitment partner to the FMCG, healthcare, and consumer product sectors. The Advocate Group is acting as an employment agency in relation to this vacancy.

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Please note that The Advocate Group is acting as an employment agency in relation to this vacancy. Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors.

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The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.

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Please note that The Advocate Group is acting as an employment agency in relation to this vacancy. The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors.

A leading regional law firm is seeking a Family Law Partner to step into a leadership role within a well-established department.The successful candidate will manage complex family law cases, drive business development, and mentor junior staff.Ideal for an ambitious Family Solicitor with a proven tra

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The Advocate Group is a leading recruitment partner to the FMCG, healthcare, and consumer product sectors. The Advocate Group is acting as an employment agency in relation to this vacancy.

A tech consultancy in Sheffield is seeking a Change & Adoption Lead Copilot for a 6-month contract.The role involves leading the change strategy for introducing Microsoft Copilot, defining an adoption plan, managing pilots, and designing training programs for users.The position is hybrid, requiring

The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.

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The Advocate Group is a leading recruitment partner to the FMCG and consumer product sectors. The Advocate Group is acting as an employment agency in relation to this vacancy.

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The Advocate Group is proud to be partnering with a multi-billion dollar business in the Beverage industry and support the search for their next Demand Planner within their EMEA business. Get in touch with Nathan at the Advocate Group or ‘Apply Now’ to be considered for this position. The Advoca

People Partner Sheffield £400 per day | 1-year contract.Act as a trusted HR partner, providing both strategic guidance and operational HR support.Lead, coach, and develop a team of HR consultants to ensure consistent service delivery.Drive workforce planning initiatives aligned with organisational

The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.

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