Customer Service Administrator
2 days ago
Colchester
Customer Service Representative Colchester (Fully Office-Based) Permanent | 40 hours (7:30am – 4:30pm) £27,000 – £34,000 (Depending on experience) WE Talent are supporting a growing, global business in Colchester who are looking to bring in a Customer Service Representative to join their collaborative team. You’ll be part of a wider team across the UK and US, supporting large retail customers and playing a key role in managing orders, logistics, and customer relationships from start to finish. The role: This is a busy, varied position where you’ll be managing customer orders, and ensuring a smooth delivery process. Much of the communication is via email, so strong written communication and attention to detail are key. Key responsibilities include: • Processing customer orders and quotes (SAP), • Managing order confirmations and delivery timelines, • Coordinating shipments and working with third party logistics providers, • Monitoring stock levels and customer forecasts, • Handling customer queries and resolving issues, • Managing returns, samples, and proof of delivery documentation, • Maintaining accurate records and supporting reporting (Excel/SAP) What we’re looking for: • 2+ years’ customer service experience (ideally B2B, product-based), • Strong order processing and account management experience, • Highly organised with the ability to juggle multiple priorities, • Confident communicator, particularly over email, • Positive, proactive and adaptable approach, • SAP experience (desirable), • Understanding of logistics/supply chain (advantageous) What’s on offer: • Bonus scheme after probation (company-wide performance based), • 23 days holiday + bank holidays (increasing with service), • Half day off for your birthday, • Free daily lunch and refreshments daily, • Quarterly awards and team incentives, • Inclusive, social culture with regular events and initiatives If you enjoy working in a fast-paced environment and want to be part of a supportive, growing team – we’d love to hear from you. WE Talent acts as an employment agency for permanent recruitment. By applying, you accept the Privacy Policy and Disclaimers which can be supplied on request