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Own and resolve support tickets, meeting SLAs and keeping users updated. Hardware support (servers, desktops, storage). You’ll handle a mix of 1st and 2nd line support, providing both remote and occasional on-site assistance.

A leading IT consultancy in the United Kingdom seeks a Digital and IT Senior Analyst to define, configure, test, and support IT systems. This position requires on-site work in Coventry with an option to work remotely one day a week. The role involves leading IT projects, performing system analysis,

Senior Information Security AnalystWe are looking for a Senior Information Security Analyst with a strong operational background with a focus on Cyber Security and a working knowledge of GRC to be part of a central team supporting a mixture of security operations ensuring compliance with business ne

Your work will help ensure optimal service levels, efficient staffing, and a smooth customer experience. Resource Management: Adjust staffing and agent codes in real time to maintain service levels and operational flow. Trend Identification: Use data to identify patterns and recommend adjustments to