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  • Guest Experience Manager
    Guest Experience Manager
    7 hours ago
    Full-time
    London

    Guest Experience Manager - Cove Cannon Street London We believe in simplicity, beauty and efficiency. Ever the curious, it’s about little things. Big things. Unexpected things. We are part of our local community and they are part of us. We believe in creating authentic, localised experiences for our guests. There are no boundaries, in your role as Guest Experience Manager, as you will be responsible for your team in providing all the reassurance our guests need to relax into their stay. Experiences they won’t find anywhere else. In this role you will be responsible for; - • Using your intuition to curate memorable experiences, to ensure our guests come back for more., • Creators of authentic experiences and sanctuaries for our guests from the moment they book, to when they arrive and leave. Immersing you, and your team into the local community to collaborate with local businesses in any way we can., • Support and deliver the guest experience through face-to-face interactions when guests are not receiving virtual support via our dedicated app. Ensuring all guest queries are provided and answered in an efficient and effective way., • Liase with edyn’s central Guest Services team, as the point of contact and reference for updates and activity of guest interactions via our dedicated app., • Ensure all properties operate within all health & safety and fire safety guidelines, ensuring team and guests alike are safe and secure., • Collaborate and network with the team through building connections virtually and in person to create an engaging, fun and creative way to forge commitment, learnings, passion and understanding across the brand and properties. What we look for. - • Previous management experience within hospitality is highly desirable (hotels, student living, hostels, build to rent accommodation, including wider hospitality sectors also etc)., • Previous team management experience., • An engaging people manager, who is able to collaborate and network with their teams through building connections virtually and in person through fun and creative ways to forge commitment, learnings, passion and understanding across the brand and properties., • Tech savvy, someone who does not shy away from tech-based resolutions and interaction., • Clear verbal/written communication proficiency., • Flexible and adaptable approach with a can-do attitude. But most importantly, you will be human like us. Your decisions and ways of being will be inspired by our values that have been created and defined by our people; The Courage to Question, Evolve and Be Human. Our benefits. • Competitive salary, • Bonus scheme, • Excellent travel and development opportunities, • 25 days’ holiday (Inc bank holidays and the option to buy more), • Wellbeing benefits (cash plan and an Employee Assistance Programme), • Free nights in our properties, • Recognition schemes, • Pension (the tax efficient way), • Sick pay, • Other benefits tailored to you Our natural habitat. We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information. Not many Londoners live in the Square Mile, but for the duration of your stay, you can do just that. Mansion House station is minutes away and if you’re working in The City, the Bank of England and offices such as Deloitte and Accenture are on the doorstep. You’ll also have a whole host of restaurants and bars to choose from, and across the river, the South Bank and Borough Market to explore too. The Shard is nearby for sky-high dining, as is the Barbican for a spot of culture at the weekend. About edyn. Here at edyn, we believe travel should be a rich journey of discovery. Our brands – Cove, Locke and SACO – offer soulful hospitality firmly rooted in their local neighbourhoods. Together, we’re creating sanctuaries for free-thinking urbanites across Europe. About Cove. Unlike other hotels, we’re not into labels. We’re into living. Cove offers guests a space like no other – carefully designed, uncluttered apartments that allow each person to make the most of every moment, and every mode. These day’s it’s not about clocking in then logging off, presenting then partying, or even weekdays and weekends. It’s about undivided, seamless living. Flowing from one mode to the next without interrupting. Working comfortably. Living efficiently. Blurring borders and being together, but with enough space for our guests. Work/life balance has changed, and we’re here for the future. Diversity, Equity, and Inclusion Statement edyn’s Purpose is to build brands designed around Soulful Hospitality -we create sanctuaries where free thinkers can nourish and enliven their souls. This is only possible if the growth of our company is centred around a deep respect for humanity. Everyone at edyn should feel free and safe to express their ideas, state their opinions and share their lived experiences in an environment of openness, tolerance, and curiosity. This principle sits at the heart of our approach to improving diversity and inclusion. We have established goals and supporting commitments which will help us ensure that everyone in edyn feels a sense of belonging, regardless of their background or identity. We are on a DEI journey that we have yet to complete, and we acknowledge our failures or weaknesses as we discover them. Our principle & goals are clear, and we travel together to seek to drive change, evolve ourselves and the edyn community.

    Immediate start!
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  • Social Media & Content Creator
    Social Media & Content Creator
    1 month ago
    £28000–£33000 yearly
    Full-time
    Nine Elms, London

    Location: London, UK (Hybrid Working Model) Salary: £28,000 - £33,000 per annum Reports to: Digital Marketing Manager About The Role We are representing the UK's leading online-first luxury watch and jewellery platform, and we are looking for a creative and confident storyteller to join their expanding Digital Marketing team. Our client is changing how the world experiences the most iconic brands (like Rolex, Cartier, and more). They believe in pulling back the curtain, sharing the stories behind the craftsmanship, and building a passionate, engaged community for a new generation of collectors. This is a career-defining, entry-level opportunity for someone who is passionate about social media and comfortable being the face and voice of a brand. You will be responsible for creating high-impact, short-form video content for TikTok and Instagram. If you live and breathe social media and have a natural flair for presenting, we want to hear from you. What You'll Do (Your Mission) Develop, film, and edit compelling, short-form video content for TikTok and Instagram Reels that showcases our brand and luxury products. Present and review our exclusive collection (e.g., luxury watches, fine jewellery) on-camera, communicating product stories and craftsmanship with clarity and passion. Brainstorm and pitch innovative content concepts, including competitions, raffles, and interactive subscriber events, to drive brand recognition and community engagement. Act as the face and authentic voice of our brand on key social channels, engaging with our community's comments and messages professionally. Collaborate closely with the Digital Marketing team to ensure content aligns with new product drops, seasonal campaigns, and overall brand strategy. Monitor social media trends, platform updates, and audience feedback, providing insights to the team to optimize our content strategy. Who You Are (The Ideal Candidate) We are focused on finding someone with raw talent and potential. No formal experience is required, but you must be able to demonstrate the essential skills below. Essential (What you must have): A natural confidence and engaging presence on-camera. Clear, articulate, and fluent communication skills in English, essential for presenting scripted and unscripted content to our online audience. A strong, intuitive understanding of social media platforms, particularly TikTok and Instagram, as both a user and creator. Basic video recording and self-shooting skills using a smartphone. The ability to work independently, manage your time, and proactively pitch creative ideas. Full right to work in the UK. Desirable (What we'd love to see): A personal social media account or portfolio (TikTok/Instagram) that showcases your content creation style. Familiarity with video editing apps (e.g., CapCut, Adobe Premiere Rush). A demonstrable passion for or interest in the world of luxury watches and jewellery. A degree (or equivalent qualification) in Marketing, Media, or a related field. Your Perks & Benefits Package We believe in rewarding our team with a comprehensive, transparent, and modern benefits package. Competitive salary. Workplace Pension Scheme with 3,5% employer contribution. Work-Life Balance 28 days of paid holiday (including bank holidays). A paid day off for your birthday. Hybrid Working Model: a mix of London office, remote work and quarterly team meetings at our Manchester HQ (we will cover your transport, food and hotel expenses). Flexible working hours. Tools & Growth A new-generation company phone (e.g. iPhone 17 Pro Max). Annual professional development and training budget. Office Perks Free coffee, tea, and snacks at our modern London HQ. Regular team socials and events. Our Commitment to You (Your Growth) This role is a launchpad. We are not just hiring an assistant; we are investing in a future creative leader. You will be given the autonomy to develop your own style while receiving direct mentorship from our senior digital marketing team. You will gain unparalleled access to the luxury industry and build a world-class portfolio as the public-facing voice of a major UK brand. Our Hiring Process We respect your time and are committed to a clear, fair, and straightforward process. Stage 1: Application: Submit your CV and a short cover letter. (We love to see links to your portfolio or social accounts!). Stage 2: Creative Task: A short, fun brief will be sent to shortlisted candidates. This will involve filming a simple, 60-second video to show us your style. Stage 3: Virtual Interview: A 30-minute chat to discuss your task and learn more about you. Stage 4: Final Interview (On-site): An in-person meeting with the team at our Manchester HQ. We will fully reimburse all travel expenses for this visit (transport, food and hotel expenses included). Stage 5: Offer. How to Apply Ready to be the new face of luxury? Send your CV and a short cover letter and we'll be in touch!

    No experience
    Easy apply
  • Front of House Supervisor
    Front of House Supervisor
    7 hours ago
    Full-time
    London

    Front of House Supervisor – Locke Millenium Bridge We are seeking an experienced and guest-focused Front of House Supervisor to lead our on-property front office and guest services team. This role is responsible for ensuring smooth daily operations, exceptional guest experiences, and high service standards across reception, concierge, and guest relations. The successful candidate will be a confident leader with strong operational knowledge and a passion for hospitality excellence. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Oversee daily front of house operations, including reception and guest services Lead, train, and motivate front office team members Ensure a consistently high level of guest service and satisfaction Handle guest feedback, complaints, and service recovery professionally Manage staff scheduling, performance, and training Ensure compliance with hotel policies, procedures, and brand standards Coordinate closely with housekeeping, F&B, and other departments Prepare reports, forecasts, and operational updates for management THE FIRE YOU CARRY Strong leadership and people-management skills Excellent customer service and guest relations abilities Clear and professional communication skills Strong organizational and time-management skills Problem-solving and decision-making abilities Ability to remain calm under pressure Attention to detail and operational awareness Knowledge of hotel front office procedures Proficiency in property management systems (PMS) preferred YOUR PROVEN TRACK Proven experience as a Front of House Supervisor or in a senior front office role Previous experience working in a hotel environment is essential Experience managing front desk, concierge, or guest services teams Experience handling guest complaints and service recovery Experience preparing schedules, reports, and operational forecasts Ability to work flexible hours, including weekends and public holidays Relevant hospitality qualification or equivalent experience preferred OUR TREASURE CHEST 28 days Holidays inc Bank Holidays (Including the option to buy more if you want them), Wellbeing benefits Free nights in our properties Awesome recognition schemes Pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs. WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

    Immediate start!
    Easy apply
  • Mortgage Advisor
    Mortgage Advisor
    2 months ago
    £25000–£30000 yearly
    Full-time
    Canary Wharf Estate, London

    Employed Mortgage Broker Landmark Private Finance (LPF) Location: Office-based / Hybrid (UK) Salary: £28,000 basic + uncapped commission Employment Type: Full-time, employed About Landmark Private Finance Landmark Private Finance (LPF) is a growing, Alongside LPF, the group includes Landmark Specialist Finance (LSF), our specialist lending arm focused on complex, high-value, and non-standard cases. This structure provides advisers with exposure not only to mainstream residential lending, but also to specialist finance, complex buy-to-let, bridging, development, second charge, and commercial funding, offering exceptional long-term career progression. The Role We are seeking an Employed Mortgage Broker to join LPF’s residential advisory team. The role offers strong lead support, full administrative backing, and the opportunity to progress into specialist and higher-value cases via LSF. This is an ideal opportunity for an adviser looking to build a long-term career within a group that actively supports development into specialist finance. Key Responsibilities Provide regulated mortgage advice to residential and buy-to-let clients Complete full fact-finds, affordability assessments, and suitability recommendations Source and recommend whole-of-market mortgage solutions Manage cases from submission through to completion Liaise with lenders, solicitors, surveyors, and internal teams Maintain FCA-compliant files and accurate records Deliver consistently high levels of client service Identify and refer suitable cases into Landmark Specialist Finance (LSF) for specialist lending solutions Requirements CeMAP qualified (or equivalent) Experience as a mortgage adviser/broker (employed or self-employed) Solid understanding of residential and buy-to-let lending Strong knowledge of FCA compliance and advice standards Professional, client-focused approach Ambition to progress into specialist or complex lending over time Career Progression Landmark offers immense career progression opportunities, including: Exposure to specialist finance cases via LSF Development into complex lending (bridging, development, second charge, commercial) Progression into senior adviser or specialist broker roles Long-term growth within a multi-entity financial services group What We Offer £28,000 basic salary Uncapped commission structure High-quality lead flow and internal referrals Dedicated administration and case progression support Access to specialist finance knowledge and mentorship Clear progression pathway within LPF and LSF Professional, growth-focused working environment

    No experience
    Easy apply