London
About the job
Company Description
Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveller. Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colours and are designed to encourage serendipitous connections and new discoveries around every corner. Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger.
Job Description
We’re on the lookout for a Duty Manager to join our crew at Hyde London City. You will oversee the day-to-day running of all things Front Office, being the go-to person for the team in absence of senior management. Offering a naturally friendly, helpful and responsive level of service for our guests.
What you’ll do…
Lead and inspire the reception team to create a memorable, effortless Hyde experience for our guests, making sure they feel special and eager to come back for more.
Manage and resolve any guest complaints, concerns, or emergencies that may arise during the shift.
Hit the right notes for our business's success by ensuring we're rocking the perfect rates, keeping overbooking in tune, and working with the team to fill our stage with a buzzing crowd.
Keep detailed records of who's staying with us, any incidents, and other important info.
Know your stuff when it comes to health and safety rules.
Be part of the hotel crisis and fire teams and know all the drill.
Stay in the loop with other departments and staff to keep things running smoothly and guests happy.
Qualifications
What we’re looking for…
Most important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat.
You have experience in a similar role, or as a Supervisor looking for further development with a demonstrable track record of excelling in Front Office operations and procedures.
If you’re familiar with Opera or a similar front desk operating system and understand GDS that would be a big advantage.
You will be required to work flexible shift patterns which will include weekdays and weekends to support the team, as and when required, on a 4 on 4 off shift pattern.
Your humble and open to ideas. We leave our egos at the door and help get it done.
You’re up for doing things differently and trying (almost) everything once.
You want to be part of something bigger and have fun along the way.
Additional Information
What’s in it for you…
Opportunity to take party in an amazing opening team, Hyde is doing it differently.
28 days holidays (inclusive of bank holidays), pension and life insurance.
A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing.
Treat yourself with lots of retail & hospitality perks through our partners.
Enjoy an experience stay at Hyde and a meal for two after your discovery period.
Goes without saying, but we’ll feed you during your shift.
Extra time off to volunteer with one of our partner charities
Cycle to work scheme
The chance to make your mark in a fast-growing Brand
Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
Excellent discounts across the entire Ennismore family of brands. Hyde is an equal opportunity employer. We endeavor to select, place, train, and promote the best qualified individuals based upon job-related factors such as ability, work quality, suitability, experience, and potential. Department: Room Division Management
The company
Bohemian & Chic When Hyde Lounge opened in 2005, it transformed the Sunset Strip in Los Angeles, along with the concept of nightlife itself. Since then, the brand has expanded to include Hyde Hotels and Residences, Beach Clubs, and Mixology Lounges, inviting its followers to be the first to know, and introducing them to the latest and greatest in nightlife adventures. Every guest at Hyde Hotels is treated like a Hyde Lounge regular. Hyde fosters a sense of mystery – the exciting feeling that anything can happen.
