SMR Engagement Specialist
hace 10 horas
Bath
Description Motability Operations are currently recruiting for a SMR Engagement Specialist to join our team in Bristol on a full-time, permanent basis. In this role, you will manage complex SMR complaints, escalations, and Vehicle Off Road cases, ensuring swift, transparent resolution with OEMs, dealers, and internal teams. Acting as the key liaison for OEMs and dealers, you'll resolve conflicts, influence outcomes, and uphold service standards. You'll track cases, coordinate escalations, and identify root causes to drive continuous improvement and reduce downtime. Qualifications You're a confident, proactive problem-solver who thrives in fast-paced, multi-stakeholder environments. Calm under pressure, you combine diplomacy with assertiveness to resolve complex issues and build trust. You communicate clearly, influence effectively, and bring strong negotiation and relationship skills. Your analytical mindset and attention to detail help you identify root causes and drive continuous improvement. Above all, you take ownership, act with integrity, and are committed to delivering exceptional service outcomes. Minimum criteria: • Proven experience in service, maintenance, and repair (SMR) operations or a related automotive environment, • Strong background in complaint handling, case management, and issue resolution, • Excellent communication, negotiation, and senior stakeholder management skills, • Ability to manage multiple complex cases under pressure with sound judgment and attention to detail, • We find solutions, • We drive change, • An annual discretionary bonus, • 15% non-contributory pension (9% non-contributory pension during probation period), • Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help, • Employee Discount Scheme with a huge number of retailers and an app to save on the go, • Discounted Electric/Hybrid Car Salary Sacrifice Scheme, • 28 days annual leave with option to purchase and sell days, • Funded Private Medical Insurance cover, • Critical illness insurance, • Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP, • Funded health screening for over 50s, • 1 day per year to volunteer - Staff can support a local charity or do a sponsored event whilst being paid for it, • Access to our fully accessible company allotment - Where we grow our own produce for local charitable organisations, • Dental Insurance, • Health and cancer screenings for you and your partner, • Discounted gym memberships JBRP1_UKTJ