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Complaints Manager Overview Hays is proud to partner with one of the world’s leading premium manufacturers of cars and motorcycles, renowned for innovation, sustainability, and a commitment to shaping the future of mobility. Our client values every individual’s passion, uniqueness, and contribution to their continued success. About the Role: We are seeking a dynamic Complaints Manager to join our client on a long-term temporary assignment. In this pivotal role, you will act as the central point of contact for complex customer complaints across all business areas, including senior stakeholders. Your mission is to transform challenging customer experiences into opportunities for brand loyalty and advocacy. You will lead investigations into high-value and escalated complaints, applying sound judgment and empathy to resolve issues effectively. As the final escalation authority for goodwill decisions, you’ll ensure resolutions align with brand standards and customer expectations. Key Responsibilities:· Serve as the primary escalation contact for complex and high-impact complaints.· Conduct thorough investigations and deliver timely, customer-centric resolutions.· Retain customer loyalty through proactive engagement and empathetic problem-solving.· Authorize goodwill gestures for high-value repairs and service issues.· Collaborate cross-functionally to identify root causes and drive continuous improvement.· Influence customer experience strategy through insights and data analysis. What You’ll Gain:· Work within a passionate, service-driven team committed to excellence.· Develop advanced skills in conflict resolution, stakeholder management, and regulatory compliance.· Play a strategic role in shaping customer experience and operational improvements.· Gain exposure to a global brand’s approach to innovation and customer care. What You’ll Bring:· GCSE/A-Level equivalent education.· Exceptional interpersonal and communication skills across all levels.· Strong organizational and time management capabilities.· Proactive mindset with the ability to work independently and make sound decisions.· Resilience and adaptability in high-pressure situations. Our Commitment to you:· Openness – Embrace change, act with integrity, and learn from experience.· Responsibility – Make consistent decisions and foster trust through teamwork.· Appreciation – Respect others, provide clear feedback, and celebrate success.· Transparency – Address concerns constructively and promote clarity.· Trust – Collaborate effectively to achieve shared goals.· Diversity – Champion diverse perspectives to drive innovation and competitiveness. Compensation & Benefits:· Competitive hourly rate with annual performance-related bonus.· Up to 35 days annual leave (inclusive of bank holidays).· Free on-site parking and access to a subsidised restaurant.· Hybrid working model: blend of remote and office-based work. Diversity, Equity & InclusionOur client is committed to fostering a diverse and inclusive workplace. Their DEI strategy promotes:· Equal opportunities in recruitment and career development.· Protection against discrimination and a culture of respect.· A workforce enriched by diverse backgrounds, experiences, and perspectives.· Support across five dimensions of diversity: gender, age & experience, abilities, sexual orientation # 4714321

Regulatory Administrator Hays are delighted to be working with our global client, one of the world’s most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business. About the job:We are recruiting for a regulatory administrator to join our client on a long-term temporary assignment. The purpose of this role is to assist with the logging of DSARs, commission complaints, claims, and other administrative tasks for the Regulations team. We receive approximately 500 emails daily across multiple mailboxes that need to be reviewed and triaged. This also involves checking for any postal letters and actioning these on the same day, managing acknowledgement letters, and exception reports that need to be processed daily to ensure SLAs are met and not breached. The role holder will work closely with our CIC partner to support agents with daily queries and manage FOS referrals coming into the team. The opportunityYou will have the opportunity to work with an enthusiastic team who are passionate about delivering outstanding service. You will enhance your critical skills, especially conflict resolution, stakeholder communication, data analysis, and regulatory compliance. You become a key player in shaping customer experience strategy. You will gain insights from complaints to help organizations improve products, services, and internal processes. What will you bring to the global premium automotive brand: • Educated to GCSE/A-Level equivalent., • Strong interpersonal skills at all management levels., • Effective organizational and time management skills., • Proactive and able to react quickly.

A leading travel company in Farnborough is seeking a Senior Social Media Manager to develop and manage their social media strategies for various brands. This mid-senior level position involves enhancing brand awareness, engaging with audiences, and shaping the company's online presence.

A global leader in eye care is looking for a Marketing Manager to develop and execute strategic marketing plans for Water Innovation lenses.Candidates should have a Bachelor’s degree, 4+ years of relevant experience, and exceptional communication skills.Experience in the Ophthalmology industry is

A global financial services firm in the UK is seeking a Marketing VP to shape and execute its marketing strategy. This role involves developing multi-channel marketing initiatives, collaborating with business development teams, and ensuring brand consistency.

An expanding energy firm in the United Kingdom seeks a Marketing Manager to lead brand strategy and grow the business.

A growing payments organization in the UK is seeking a Brand & Content Marketing Manager to take ownership of brand storytelling and content strategy. Required experience includes leading content strategies at a senior level, and shaping brand rebrands and identity projects. The position offers a ch

A global leader in health technology is seeking a Brand Lead (Consumer) in London to shape and drive strategies for consumer health products. The ideal candidate will have over 10 years of experience in consumer marketing, specifically in managing brands and executing go-to-market strategies across

A leading communications agency in East Midlands is seeking a Senior Social Media Manager to shape brand narratives and lead social strategies. This role involves managing social content for high-profile clients, ensuring brand consistency, and delivering measurable results. The ideal candidate will

A fashion retail brand is seeking a Social Media Manager & Content Developer to enhance their digital presence primarily on Instagram and TikTok. Responsibilities include creating engaging content, interacting with the brand community, and working closely with marketing teams.

A leading food company is looking for a Brand Manager in the UK to drive growth for one of its favorite brands. In this role, you will develop and execute brand strategy, analyze market trends, and manage NPD projects.

A leading design organization in the United Kingdom is seeking a Senior Creative Designer to establish and lead their design vision.In this impactful role, you will define design strategies, collaborate with multiple departments, and mentor a small team.The ideal candidate will possess strong leader

A leading cultural strategy firm in Greater London is seeking an experienced Strategy Director. This role requires a strategic leader with 6–10 years in brand strategy, especially within sports marketing. You will own the audience insights and creative strategies that impact both client projects a

A leading advertising firm in the UK seeks a Strategy Director to lead strategic initiatives for a renowned fashion retailer. This role involves defining brand positioning and driving growth through insightful data analysis and collaborative strategies.

A global financial services firm in London is seeking a Marketing VP to lead the marketing strategy and enhance visibility across key markets.

A leading health and wellness agency based in the UK seeks a Strategy Director to oversee strategic offerings and manage key accounts. Ideal candidates will have strong experience in the pharma sector and a successful track record in strategy planning.

A leading brand and marketing firm is seeking a Senior Creative Designer to lead design strategy across various initiatives. The candidate will serve as the primary design stakeholder and produce high-level creative work including brand systems and digital assets.

A leading wine distributor in the UK is seeking a Brand Manager to develop and implement marketing strategies for their wine brands. The successful candidate will demonstrate experience in brand management within the Alcohol or FMCG industry, with a proven track record in launching and growing drink

A leading drinks company is seeking a Senior Brand Manager to drive global brand strategy and market activation for its award-winning portfolio. The ideal candidate will have over 5 years of experience in brand management, exceptional project management skills, and a passion for building brands that

A leading flower delivery service is searching for a Brand Director to strategically lead the brand, ensuring growth and resonance. This role involves refining brand strategies, guiding creative execution, and mentoring a team. Ideal candidates will have over 10 years of brand leadership experience

A leading fashion brand in Greater London is looking for a Head of Marketing to manage key marketing strategies and team operations.

You will leverage cultural insights and data to drive strategic direction for high-profile brands while collaborating closely with creative and media teams. The ideal candidate will possess at least 5 years of experience in strategy roles within marketing or digital agencies. A creative marketing ag

This pivotal role involves shaping the brand's connection with guests while managing a high-performing team.

The ideal candidate will possess strong leadership skills and a proven track record in delivering large campaigns aligned with brand objectives.

A leading education provider in the United Kingdom is seeking an Associate Brand Director to build brand equity and drive consistency. This role involves guiding brand strategy while inspiring high-performing teams to deliver impactful campaigns. The ideal candidate will have a proven track record i

A global e-commerce firm is seeking a Creative Director to lead data-driven creative strategies and mentor junior talent.Responsibilities include developing creative briefs, overseeing final designs, and collaborating across teams to enhance creative output.Ideal candidates will have extensive exper

A dynamic fashion brand is seeking a Head of Brand to lead brand strategy and creative direction. This role involves evolving brand identity, engaging Gen-Z through storytelling, and overseeing brand consistency.

A leading marketing firm in Greater London is seeking a Senior Marketing Manager to spearhead brand marketing strategies that enhance brand awareness and sales.

The Commercial Practice specializes in brand strategy, positioning, value proposition and brand story development, disease area & portfolio strategy, life‑cycle management planning, new product planning, competitor strategy, workshop facilitation, and strategic customer research. Associate Directo

A leading strategic consultancy in London is seeking an Associate Strategy Director to drive innovative solutions for clients. You will lead strategy development, mentor junior strategists, and work with cross-functional teams in a collaborative environment. Ideal candidates will have a strong backg

A renowned international security think tank is seeking an experienced Communications Manager to lead and implement effective communication strategies that amplify its mission and enhance brand identity.

A creative agency based in Greater London is looking for a collaborative leader to drive branding projects and mentor a creative team. Ideal candidates will have impressive experience in design and branding, alongside strong communication skills.

This role involves leading brand strategy, managing public relations, and ensuring brand consistency across campaigns. A dynamic financial services company in the UK is seeking a Brand and PR Manager for its B2B Marketing division. The position offers the flexibility of hybrid working, based out of

A global communications agency in the UK is seeking a Senior Account Director (Media Specialist) to lead integrated media strategies for high-profile clients.This role involves managing client relationships, mentoring teams, and contributing to business development.The ideal candidate will have exte

A leading recruitment agency is seeking a senior Marketing professional for a Director level position in a prominent FMCG brand in the UK. This role involves driving innovative marketing strategies, building brand awareness, and collaborating with partners to develop products. The ideal candidate sh

A leading employee benefits firm in London seeks a Global Head of Brand Design to lead its design team and enhance brand strategy for the Benefits and Engagement business line.

A brand value agency in Greater London is seeking a skilled Social Account Director to lead social strategies within their Brand Reputation team. The ideal candidate must have 5–6 years of experience within agency environments, a good understanding of social media's role in brand reputation, and e

Authentic is a unified platform that integrates M&A, brand strategy, creativity and digital innovation to unlock the power of its global Lifestyle and Entertainment portfolio. This role works closely with key internal stakeholders, including Communications, Marketing, Social Media and the Executive

A fast-growing technology company in Greater London is seeking a Brand Design Lead / Senior Brand Art Director to drive the evolution of brand and marketing design. In this role, you will shape visual identity, lead a design team, and push creative boundaries to ensure a consistent and impactful bra

A leading transportation and logistics platform in London is seeking a Client Partner focused on developing partnerships with CPG brands.

A leading music entertainment company in the UK seeks a Director, Artist Brand Management to lead the development of brand strategies for iconic artists. The successful candidate will translate audience insights into brand narratives, manage creative campaigns, and oversee the budget to enhance arti

A leading global brand agency in London seeks a Senior Client/Account Manager for a hybrid 12-month Fixed Term Contract. In this role, you will manage senior-level client relationships, lead brand transformation projects, and collaborate with cross-functional teams to ensure delivery excellence.

A contemporary jewellery brand in the UK seeks a Head of Wholesale to lead and execute their global wholesale strategy, driving commercial growth and enhancing brand visibility across key markets. The ideal candidate will possess a mix of brand and agency experience along with the ability to manage

A leading marketing communications firm is seeking an Account Director for its London office.This strategic role includes managing key accounts, developing media relations strategies, and supporting new business initiatives.Candidates should have 5-7 years of relevant experience, exceptional writing

A leading brand design consultancy in Greater London is seeking a Business Development Director. Join us in shaping impactful brands and driving growth.

A creative agency in London is seeking a Strategy Director to lead strategic client work, particularly in Higher Education. The role demands over seven years of experience in marketing strategy, critical thinking, and the ability to deliver engaging presentations. Ideal candidates will have experien

A leading consulting firm in London is looking for an Associate Strategy Director to drive product and brand strategies.

A leading media agency in the United Kingdom is seeking a Senior Talent Acquisition Business Partner to drive regional strategy for Bayer's consumer health portfolio.