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Complaints Manager Overview Hays is proud to partner with one of the world’s leading premium manufacturers of cars and motorcycles, renowned for innovation, sustainability, and a commitment to shaping the future of mobility. Our client values every individual’s passion, uniqueness, and contribution to their continued success. About the Role: We are seeking a dynamic Complaints Manager to join our client on a long-term temporary assignment. In this pivotal role, you will act as the central point of contact for complex customer complaints across all business areas, including senior stakeholders. Your mission is to transform challenging customer experiences into opportunities for brand loyalty and advocacy. You will lead investigations into high-value and escalated complaints, applying sound judgment and empathy to resolve issues effectively. As the final escalation authority for goodwill decisions, you’ll ensure resolutions align with brand standards and customer expectations. Key Responsibilities:· Serve as the primary escalation contact for complex and high-impact complaints.· Conduct thorough investigations and deliver timely, customer-centric resolutions.· Retain customer loyalty through proactive engagement and empathetic problem-solving.· Authorize goodwill gestures for high-value repairs and service issues.· Collaborate cross-functionally to identify root causes and drive continuous improvement.· Influence customer experience strategy through insights and data analysis. What You’ll Gain:· Work within a passionate, service-driven team committed to excellence.· Develop advanced skills in conflict resolution, stakeholder management, and regulatory compliance.· Play a strategic role in shaping customer experience and operational improvements.· Gain exposure to a global brand’s approach to innovation and customer care. What You’ll Bring:· GCSE/A-Level equivalent education.· Exceptional interpersonal and communication skills across all levels.· Strong organizational and time management capabilities.· Proactive mindset with the ability to work independently and make sound decisions.· Resilience and adaptability in high-pressure situations. Our Commitment to you:· Openness – Embrace change, act with integrity, and learn from experience.· Responsibility – Make consistent decisions and foster trust through teamwork.· Appreciation – Respect others, provide clear feedback, and celebrate success.· Transparency – Address concerns constructively and promote clarity.· Trust – Collaborate effectively to achieve shared goals.· Diversity – Champion diverse perspectives to drive innovation and competitiveness. Compensation & Benefits:· Competitive hourly rate with annual performance-related bonus.· Up to 35 days annual leave (inclusive of bank holidays).· Free on-site parking and access to a subsidised restaurant.· Hybrid working model: blend of remote and office-based work. Diversity, Equity & InclusionOur client is committed to fostering a diverse and inclusive workplace. Their DEI strategy promotes:· Equal opportunities in recruitment and career development.· Protection against discrimination and a culture of respect.· A workforce enriched by diverse backgrounds, experiences, and perspectives.· Support across five dimensions of diversity: gender, age & experience, abilities, sexual orientation # 4714321

Regulatory Administrator Hays are delighted to be working with our global client, one of the world’s most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business. About the job:We are recruiting for a regulatory administrator to join our client on a long-term temporary assignment. The purpose of this role is to assist with the logging of DSARs, commission complaints, claims, and other administrative tasks for the Regulations team. We receive approximately 500 emails daily across multiple mailboxes that need to be reviewed and triaged. This also involves checking for any postal letters and actioning these on the same day, managing acknowledgement letters, and exception reports that need to be processed daily to ensure SLAs are met and not breached. The role holder will work closely with our CIC partner to support agents with daily queries and manage FOS referrals coming into the team. The opportunityYou will have the opportunity to work with an enthusiastic team who are passionate about delivering outstanding service. You will enhance your critical skills, especially conflict resolution, stakeholder communication, data analysis, and regulatory compliance. You become a key player in shaping customer experience strategy. You will gain insights from complaints to help organizations improve products, services, and internal processes. What will you bring to the global premium automotive brand: • Educated to GCSE/A-Level equivalent., • Strong interpersonal skills at all management levels., • Effective organizational and time management skills., • Proactive and able to react quickly.

A leading travel company in Farnborough is seeking a Senior Social Media Manager to develop and manage their social media strategies for various brands. This mid-senior level position involves enhancing brand awareness, engaging with audiences, and shaping the company's online presence.

A global leader in eye care is looking for a Marketing Manager to develop and execute strategic marketing plans for Water Innovation lenses.Candidates should have a Bachelor’s degree, 4+ years of relevant experience, and exceptional communication skills.Experience in the Ophthalmology industry is

A global communications agency is seeking a Senior Account Director (Media Specialist) to oversee integrated media strategies for high-profile clients.The role involves managing client relationships, mentoring teams, and contributing to business development.The ideal candidate should have substantia

A leading employee-owned retailer is seeking a Partner Brand Manager to lead the brand strategy and foster connections between new and existing Partners. This role involves developing brand campaigns, enhancing engagement through effective storytelling, and understanding Diversity and Inclusion in e

The successful candidate will develop innovative marketing campaigns to enhance brand presence through lead generation and delegate acquisition.

Creative Lead- Brand Strategy & Design. Bring data‑driven insight and creative strategy together to strengthen brand positioning and audience engagement. Creative Lead – Brand Strategy & Design.

This role involves working with skilled marketers to execute strategic brand promotional campaigns.

A fast-growing textile company in the United Kingdom is seeking a Brand Partnerships Manager to optimize and scale influencer, affiliate, and press programs.

A leading design platform in Greater London seeks a Brand Media Lead for EMEA to oversee brand media efforts for key European markets.

A leading gaming company in the United Kingdom is seeking a Brand Director to shape the strategy for EVE Vanguard.

A leading healthcare advertising agency is seeking a Talent Acquisition Business Partner to lead strategic initiatives and manage client relationships.The ideal candidate will have extensive healthcare experience and a strong track record of team leadership.This full-time role offers a hybrid workin

A global outdoor brand company is seeking a strategic and consumer-focused Brand Marketing Leader to drive marketing initiatives for growth. The role includes overseeing integrated campaigns, developing brand strategies, and managing a team. Candidates should have 10+ years of brand marketing experi

A leading beauty brand is seeking a Brand Manager for the DACH region to drive marketing initiatives and collaborate with sales teams. This pivotal role offers the chance to elevate the brand's presence in a significant market while ensuring financial effectiveness.

The ideal candidate will have 6-10 years of experience in brand strategy or sports marketing, with proven skills in insight and creative strategy. A global football media brand is seeking a Strategy Director to lead strategic output during a pivotal growth phase.

A prominent accountancy and advisory firm in the UK seeks an experienced Senior Brand Manager to develop and communicate its brand strategy. The role involves crafting a compelling brand story and ensuring it is effectively disseminated across various channels. Candidates should have strong experien

The ideal candidate will have a rich background in product design and brand strategy, alongside solid experience in digital platforms and data analysis. A leading creative agency in Greater London is seeking an Associate Strategy Director to drive client-focused strategies and enhance user-centric p

A leading global drinks brand is seeking an experienced Sales Director to spearhead their sales operations in the UK. This full-time position requires a strategic thinker ready to navigate a competitive market and enable brand growth.

A leading media company in Greater London is seeking a Research Project Manager to design and manage research projects that uncover audience behavior and brand performance.

A popular hospitality venue in the United Kingdom seeks a Marketing Manager to drive brand growth and digital visibility.

A leading consumer technology company is seeking a Brand Strategy Lead for EMEA to define and drive integrated marketing initiatives across diverse markets. The role requires over 10 years of experience in brand strategy, proven campaign success, and the ability to influence teams without direct aut

The role involves guiding growth strategy, managing complex client environments, and ensuring a cohesive approach across various disciplines. The ideal candidate should possess extensive agency experience, strong stakeholder management skills, and the ability to bridge brand and performance. A promi

Key responsibilities include driving brand strategy and ensuring compliance with health and safety standards.

This role will offer extensive hands-on learning about pharmaceutical brand marketing, working closely with skilled marketers and various departments.

This remote freelance position focuses on developing a forward-thinking brand strategy and portfolio for 2026, elevating the stylist’s personal brand and attracting new clients through innovative, community-driven projects. Proven experience in brand design, strategy, or creative direction within

This position offers the chance to significantly impact brand presence and customer engagement.

This position focuses on creating a forward-thinking brand strategy and developing visually compelling portfolios for clients in the fashion industry. This is an exciting opportunity to work on community-driven projects and elevate personal brands. A leading freelance marketplace is seeking a Brand

You will spearhead regional marketing strategy, focusing on brand awareness and demand generation across diverse markets.

This pivotal role involves shaping the brand's connection with guests while managing a high-performing team.

The ideal candidate will possess strong leadership skills and a proven track record in delivering large campaigns aligned with brand objectives.

This role involves guiding brand strategy while inspiring high-performing teams to deliver impactful campaigns. A leading education provider in the United Kingdom is seeking an Associate Brand Director to build brand equity and drive consistency. The ideal candidate will have a proven track record i

A global e-commerce firm is seeking a Creative Director to lead data-driven creative strategies and mentor junior talent.Responsibilities include developing creative briefs, overseeing final designs, and collaborating across teams to enhance creative output.Ideal candidates will have extensive exper

A dynamic fashion brand is seeking a Head of Brand to lead brand strategy and creative direction. This role involves evolving brand identity, engaging Gen-Z through storytelling, and overseeing brand consistency.

A leading marketing firm in Greater London is seeking a Senior Marketing Manager to spearhead brand marketing strategies that enhance brand awareness and sales.

The Commercial Practice specializes in brand strategy, positioning, value proposition and brand story development, disease area & portfolio strategy, life‑cycle management planning, new product planning, competitor strategy, workshop facilitation, and strategic customer research. As an associate d

A leading strategic consultancy in London is seeking an Associate Strategy Director to drive innovative solutions for clients. You will lead strategy development, mentor junior strategists, and work with cross-functional teams in a collaborative environment. Ideal candidates will have a strong backg

A renowned international security think tank is seeking an experienced Communications Manager to lead and implement effective communication strategies that amplify its mission and enhance brand identity.

A creative agency based in Greater London is looking for a collaborative leader to drive branding projects and mentor a creative team. Ideal candidates will have impressive experience in design and branding, alongside strong communication skills.

This role involves leading brand strategy, managing public relations, and ensuring brand consistency across campaigns. A dynamic financial services company in the UK is seeking a Brand and PR Manager for its B2B Marketing division. The position offers the flexibility of hybrid working, based out of

A global communications agency in the UK is seeking a Senior Account Director (Media Specialist) to lead integrated media strategies for high-profile clients.This role involves managing client relationships, mentoring teams, and contributing to business development.The ideal candidate will have exte

A leading recruitment agency is seeking a senior Marketing professional for a Director level position in a prominent FMCG brand in the UK. This role involves driving innovative marketing strategies, building brand awareness, and collaborating with partners to develop products. The ideal candidate sh

A leading employee benefits firm in London seeks a Global Head of Brand Design to lead its design team and enhance brand strategy for the Benefits and Engagement business line.

A brand value agency in Greater London is seeking a skilled Social Account Director to lead social strategies within their Brand Reputation team. The ideal candidate must have 5–6 years of experience within agency environments, a good understanding of social media's role in brand reputation, and e

Authentic is a unified platform that integrates M&A, brand strategy, creativity and digital innovation to unlock the power of its global Lifestyle and Entertainment portfolio. This role works closely with key internal stakeholders, including Communications, Marketing, Social Media and the Executive

A fast-growing technology company in Greater London is seeking a Brand Design Lead / Senior Brand Art Director to drive the evolution of brand and marketing design. In this role, you will shape visual identity, lead a design team, and push creative boundaries to ensure a consistent and impactful bra

A leading transportation and logistics platform in London is seeking a Client Partner focused on developing partnerships with CPG brands.

A leading music entertainment company in the UK seeks a Director, Artist Brand Management to lead the development of brand strategies for iconic artists. The successful candidate will translate audience insights into brand narratives, manage creative campaigns, and oversee the budget to enhance arti