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  • Customer Service Manager
    Customer Service Manager
    1 month ago
    £31000–£35000 yearly
    Full-time
    Stanmore

    Job duties and Responsibilities: • Serve as the main point of contact for clients regarding service delivery., • Handle client inquiries, complaints, and feedback professionally and promptly., • Build and maintain strong client relationships to encourage repeat business and, • referrals., • Ensure cleaning services are compliant with health and safety regulations., • Conduct regular client check-ins and service reviews., • Ensure cleaning standards meet or exceed client expectations and agreed service, • levels., • Coordinate with cleaning staffs and operatives to resolve issues., • Carry out site visits to inspect service quality and adherence to specifications., • Liaise with cleaning staff, supervisors, and operations managers to relay client needs., • Support the scheduling of cleaning teams to ensure service coverage., • Provide customer service training to cleaning operatives if necessary., • Investigate service complaints and coordinate effective resolution., • Keep accurate logs of client issues, actions taken, and follow-up steps., • Report significant service issues to senior management., • Prepare and deliver regular customer satisfaction reports., • Track service delivery KPIs and report on performance metrics., • Assist with contract renewals and upselling additional services., • Identify opportunities to expand services for existing clients. Skills, Experience and Qualifications: • Ability to handle complaints, service queries, and client concerns calmly and, • efficiently., • Ensuring service requests are accurately documented and fulfilled to client, • expectations., • Able to respond effectively to changing customer needs and support service, • expansions, • Excellent verbal and written communication skills, • Ability to interact professionally with domestic and corporate clients., • Proven experience in relevant role., • Knowledge of health & safety regulations in retail., • A relevant bachelor’s or Master’s degree or diploma., • Familiarity with customer satisfaction tracking tools and quality assurance processes.

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  • Glazier
    Glazier
    1 month ago
    £15–£25 hourly
    Full-time
    Wembley

    Job Overview We are seeking a skilled and reliable Window Installer to join our construction team. Please ONLY apply if you have experience in glazing or working with glass and installation of windows. Otherwise your application will be rejected. Large project starting January and February, looking for additional skilled staff. Temporary with option to made permanent based on performance. The successful candidate will be responsible for installing, repairing, and replacing windows in residential and commercial buildings. Working and installing glass. Physically fit and hardworking. This role requires a strong understanding of various construction techniques and the ability to work efficiently both independently and as part of a team. Experience using hand tools and power tools. The position offers an excellent opportunity for individuals eager to develop their skills within the construction industry. Duties Measure and prepare window openings to ensure proper fit and alignment Install windows securely following schematics and technical specifications Use hand tools, power tools, and specialised equipment to carry out installations Seal and weatherproof windows to prevent leaks and drafts Remove old or damaged windows safely and efficiently CSCS card preferred UK driving licence preferred Requirements Proven experience in window installation or related trades such as carpentry, roofing, or masonry Proficiency with hand tools, power tools, and fabrication techniques Knowledge of schematics and technical drawings for accurate installation Ability to read construction plans and interpret technical specifications Strong organisational skills with attention to detail Physical fitness to lift heavy materials and work at heights safely Valid UK driving licence preferred but not mandatory Commitment to health and safety standards on-site This role offers an engaging environment for those passionate about construction craftsmanship. Applicants should be organised, safety-conscious, and eager to contribute to high-quality building projects. Job Type: Temp to perm Contract length: 6 months Benefits: On-site parking Work Location: In person

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