Operations Coordinator
22 hours ago
Chorley
JOB DESCRIPTION ROLE TITLE: Operations Coordinator PRIMARY BASE: Hybrid – Working from Home and Head Office (Chorley) ACCOUNTABLE TO: Operations Manager PAY: £25,000 HOURS: 37.5 Per week (Monday to Thursday 8:15am – 5pm with 45-minute lunch and Friday 9am -3pm with 30-minute lunch) PURPOSE OF ROLE: As the Operations Coordinator, you will play an integral role in ensuring new and returning learners receive an excellent level of service throughout their entire journey with us. With a keen eye for detail, you will manage each stage of the onboarding process with accuracy and care, guiding and supporting learners from their initial engagement through to full programme participation. Beyond onboarding, you will provide ongoing support to learners while they are on programme, helping them stay on track, addressing queries, and ensuring they have access to the information and resources they need to succeed. A key part of the role includes the coordination and management of workshops both in-person and online—ensuring sessions are scheduled, prepared, communicated, and delivered smoothly. You will work closely with trainers, facilitators, and internal teams to ensure workshops run to plan and provide an excellent learner experience. You will interact effectively with internal and external stakeholders, providing clear and concise communication to support the achievement of personal, team, and company objectives. In addition, you will contribute to day-to-day administrative duties to support the wider office and operations team. PRINCIPLE RESPONSIBILITIES: Operations • Facilitate learner orientation through means such as telephone calls, face to face support calls via various platforms and participating in support sessions, • Effectively coordinate and communicate with all relevant departments to provide a smooth and consistent onboarding process for all learners, • Develop in-depth knowledge of SRSCC processes, resources, and services in order to best serve learners, • Support with investigating and resolving any issues learners may have during the onboarding process, • Obtain feedback surveys from learners and contribute to developing the learner onboarding process and procedures, • Support the office team coordinate all workshops, including sending registers, workshop invites, • Assist the tutor team in chasing up any absent learners and apprentices within a given timeframe, • Support teams and team members with daily administrative tasks to ensure a cohesive and efficient operation., • Manage a variety of administrative duties to maintain organisation and support the smooth operation of our services., • Maintain up-to-date records and effective communication with other teams as necessary for seamless operations. Communication • Communicate with all colleagues and external points of contact face to face, by telephone, or in writing in a clear, concise, and professional manner, • Interpret and respond clearly, effectively, and in a timely manner to requests for information from colleagues, managers, directors, and external agencies, • Understand business demands and expectations and deliver against these in line with the company’s high standards, • Communicate within the team, supporting others where necessary, • Contribute to team meetings and events as and when required, • Developing and manage relationships with internal and external stakeholders, • Following instructions and asking appropriate questions, • Ensure that all deadlines are met in a timely manner and people are kept informed of progress Teamwork • Establish and maintain effective working relationships with colleagues, managers, and clients, • Ensure that all deadlines are met in a timely manner and clients/colleagues are kept informed of progress, • Influence people positively demonstrating a “can do” attitude, • Motivate colleagues, • Contribute to formal and informal discussions with colleagues to generate new ideas and approaches, • Enjoy working as part of a team but be capable of working autonomously Administration • Effectively use Microsoft Office applications, Word, Excel, Outlook and PowerPoint, • Effectively use all internal systems, • Data entry and filing alongside performing other routine clerical tasks as assigned, • Adhere to procedures relating to the proper use and care of equipment and materials for which the role has responsibility, • Scanning, printing, and running reports, • Maintain accurate paper and electronic records, • Identify problems and respond in a timely fashion Other • Pro-active approach to work, • Excellent attention to detail, • Have a willingness to go the extra mile and always strive to seek job satisfaction., • Ensuring own personal workspace is kept clean and tidy. The company expects you to respect company property., • Remain up to date with professional knowledge by participating in learning opportunities., • Ensure all Safeguarding and Health & Safety procedures are effectively carried out., • To comply with the company handbook policies and procedures, • To act at all times to promote equality and diversity ensuring inclusive and integrated services., • To undertake any other duties appropriate within the broad remit of the role, • Ensure any issues concerning quality and customer care are reported to management. NOTE: The details contained in this Job Description summarise the main expectations of the role at the date it was prepared. It should be understood that the nature of individual roles will evolve and change. Consequently, the company will expect to review and revise this Job Description from time to time and will consult with the post-holder at the appropriate time. PERSON SPECIFICATION ESSENTIAL • GSCE or Level 2 in Maths and English, • Using own initiative and working as part of a team, • Working in an administrative and/or customer service role, • MS Windows 365 inc Word, Excel, Outlook and PowerPoint, • Working to tight deadlines and under pressure, • Demonstrates problem solving abilities, • Ability to be organised and to manage own time effectively, • The ability to develop and maintain strong working relationships and act as a team player, • High level of accuracy and attention to detail, • Ability to learn quickly in a fast-paced environment, • Ability to communicate effectively both written and verbally and be able to clearly explain issues to customers and colleagues, • Willingness to undertake further development and responsibilities, • An ability to maintain accurate up to date electronic and manual records, • Excellent telephone manner, • Demonstrates a helpful, polite and confident manner, • A competent understanding of how to implement processes and procedures, • Understanding of the value of diversity, • A flexible and adaptable approach and being responsive to the needs of the business and colleagues, • Smart professional appearance, • Proof of right to work in the UK DESIRABLE • Intermediate level MS Office including Word, Excel, • Relevant qualification at undergraduate level or above, • Working in a similar role in a work-based learning environment, • Be able to independently make decisions whilst under pressure, • Ability to support, train and mentor others, • Knowledge of CIPS and Apprenticeship programmes, • A competent understanding of Safeguarding and Health and Safety, • A good understanding of Business Development, • Full UK driving licence, • Use of own vehicle, • Enhanced DBS certificate
Chef & Cook
Waiters
Retail
Kitchen Porter
Barista
Animal Care
Art, Media, Design
Child Care
Cleaning
Construction & Trades
Customer Service
Driver & Delivery
Education
Engineering
Entertainment
Fashion
Healthcare
Information Technology
Legal
Management
Manufacturing
Office & Admin
Sales & Marketing
Science
Security
Warehouse
Writing & Editing
Other
