Assistant Reservations Manager - Edinburgh
17 hours ago
Edinburgh
Assistant Reservations Manager Since 2006, Hawksmoor has been the UK’s home of ethically sourced, grass-fed beef, cooked over charcoal and paired with award-winning wines and cocktails. We’re proud to be a certified B Corp, one of the most sustainable restaurant groups in the industry, and to have raised over £1 million for Action Against Hunger — all while being recognised as one of the Best Companies to work for, year after year. As Assistant Reservations Manager , you’ll support the Reservations Manager in leading the reservations and host team, ensuring every guest receives a warm, seamless and memorable experience. This is a hands-on role at the heart of the restaurant — combining people leadership, guest hosting and operational organisation. You’ll spend plenty of time on the floor welcoming guests, managing the flow of service and supporting the team, not sitting behind a desk. What You’ll Do • Support the Reservations Manager in the day-to-day running of the reservations and host function, • Help lead and motivate the host and reservations team during service, • Manage bookings, walk-ins and waiting lists to keep service flowing smoothly, • Welcome guests, oversee seating plans and support cloakroom and arrivals, • Communicate clearly with managers, floor teams and the kitchen to ensure seamless service, • Step in to resolve guest queries and feedback with confidence and care, • Deputise for the Reservations Manager when required Who You Are • Experienced in reservations, hosting or front-of-house leadership in a quality restaurant, • Naturally welcoming, organised and confident with guests, • Calm under pressure and great at juggling multiple priorities, • A supportive team player who enjoys developing others, • Passionate about hospitality and creating brilliant guest experiences Our Values, • Welcome Everyone – We create warm, inclusive spaces where people feel genuinely welcome., • Work Hard and Be Nice to People – We set high standards and treat each other with kindness and respect., • Hit Hawksmoor Standards – We care deeply about quality and consistency, every day., • Keep Evolving – We stay curious, open to feedback and always looking to improve. Benefits • 28 days’ holiday (including service charge), • Free staff meals on shift + 50% off when dining with friends and family, • Paid overtime on salaries, • Income protection & death-in-service cover, • Paid annual volunteer days, • Wagestream early wage access and financial wellbeing tools, • Referral bonuses from day one, • Exclusive savings on travel, shopping & experiences, • Restaurant welfare budget for snacks, drinks & support, • Full training and development with clear progression opportunities We’re building a team that reflects the richness and diversity of the communities we serve. At Hawksmoor, we welcome everyone and believe in creating a workplace where individuality is celebrated, kindness is key and high standards are met together. If this role excites you but you don’t meet every requirement, please apply anyway — you might be exactly who we’re looking for.