General Manager - EICC - Edinburgh
4 days ago
Edinburgh
Location: Edinburgh International Conference Centre (EICC) Business: Levy UK + Ireland Salary:£70,000 + Benefits Role Overview As General Manager at the Edinburgh International Conference Centre (EICC), you’ll have overall responsibility for delivering an exceptional, market-leading hospitality operation within one of the UK’s most prestigious conference and events venues. This is a high-profile leadership role where commercial acumen, operational excellence and inspirational people leadership come together. You’ll lead large, multi-disciplinary teams across conferences, exhibitions, banqueting and retail, ensuring Levy’s standards are not only met but consistently exceeded — for clients, guests and partners alike. You’ll act as the senior on-site leader and a trusted partner to the EICC, driving innovation, financial performance and a culture of pride, inclusion and excellence. Key Responsibilities Strategic & Commercial Leadership • Own and deliver the overall business strategy for Levy at EICC, aligned to Levy UK & Ireland objectives., • Drive revenue growth, profitability and commercial innovation across all food and beverage operations., • Lead annual budgeting, forecasting and long-term financial planning, ensuring strong cost control and margin delivery., • Identify new opportunities to enhance guest experience, efficiency and sustainability. Operational Excellence • Oversee all hospitality operations including conferences, banqueting, exhibitions, retail and bars., • Ensure seamless delivery of complex, high-volume and high-profile events., • Maintain outstanding standards of food quality, service, safety and compliance at all times., • Champion continuous improvement and operational best practice. Client & Stakeholder Management • Build and maintain a strong, collaborative partnership with EICC leadership and key stakeholders., • Act as the senior escalation point for clients, ensuring issues are resolved quickly and professionally., • Represent Levy positively at internal and external forums. People & Culture Leadership • Lead, inspire and develop a diverse management team and workforce., • Create a culture where people feel valued, supported and empowered to perform at their best., • Drive engagement, retention, succession planning and talent development., • Champion Levy’s commitments to inclusion, wellbeing and sustainability. Governance, Safety & Compliance • Ensure full compliance with food safety, health & safety, licensing and employment legislation., • Embed Levy’s safety-first culture across all teams and operations., • Proven General Manager or Senior Operations leadership experience within large-scale hospitality, events or venue environments., • Strong commercial and financial acumen, with experience managing complex P&Ls., • A confident, credible leader with the ability to influence senior stakeholders and clients., • Experience leading large, multi-site or multi-function teams in fast-paced environments., • Passion for food, service, innovation and guest experience., • Be part of Levy — a global leader redefining premium hospitality experiences., • Lead one of Scotland’s most iconic and dynamic conference venues., • Work in partnership with a world-class destination brand., • Competitive salary, bonus and benefits package., • Real opportunities to shape the future of the business and develop your career.