Night Reception Team Member - Edinburgh
il y a 5 jours
Edinburgh
Night Reception Team Member - Edinburgh Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots - ideal for the modern traveller. Our mission is to help guests experience the city on their own terms - combining independence and hospitality in every stay. We're a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we're proud of. We're now hiring a Night Reception Team Member to help shape the Staycity guest journey. Benefits: * Paid family leave (>1 year of service) * Flexible working patterns * Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals * Discounted rates for overnight stays for you, your family and friends * Refer and earn scheme - earn up to / 550 * Cycle to work scheme- to support a healthy lifestyle and our planet * Education Support to help you foster new skills * Volunteer days: 2 paid volunteer days per year * Support for you and your family when you need it with our Employee Assistance Program (EAP) * An extra day off to celebrate your birthday We would love you to have: * Previous experience working in a similar property is helpful but not a "must have" as full training will be provided * Prior experience using Opera is helpful but not a "must have" as full training will be provided * Excellent communication and interpersonal skills are required for this role. What the role includes: * Guest service delivery * Covering late check in's & late check outs * Confidently handling guest queries or complaints * Processing payments * Manage reservations through Opera and other platforms * Overnight linen management * CCTV monitoring and control building access to maintain property security alongside security and safety checks across the building * Complete night audit procedures and prepare daily reports for management What you can do for us: * Be a Brand Ambassador: Embrace your role with joy, passion, and enthusiasm as you represent Staycity Group * Make a good first impression with all our guests: Confidence and great communication are vital in leaving lasting impressions. Join us and be part of the journey.