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Senior Specialist- Benefits Administration \n Company: A Global Pharmaceutical Company \n Contract: 6-month contract initially (with possibility of extension)- Full-Time, 35 hours weekly \n Start Date: ASAP, no long notice periods \n Location: Hybrid- Uxbridge- 50% office-based \n \n About the Role \n This role sits within the People Services function and is responsible for the administration and delivery of employee benefits and retirement programmes, including health and welfare, pension/savings plans, and wellbeing initiatives. The successful candidate will ensure the efficient day-to-day operation of benefits programmes while delivering an excellent employee experience and supporting continuous process improvement. \n \n Key Responsibilities \n\n • Manage the end-to-end administration of employee benefits programmes across assigned markets, ensuring operational excellence and a positive employee experience.\n, • Act as the escalation point for complex benefits enquiries, providing guidance on benefit plans, policies, processes, and procedures to HR teams, employees, and key stakeholders.\n, • Develop and maintain process documentation, local work instructions, training materials, and knowledge articles, while identifying opportunities to streamline processes.\n, • Support the implementation of new benefit programmes, plan design changes, and process improvements within operational systems.\n, • Administer day-to-day benefits activities, including eligibility, enrolments, life event changes, terminations, and claims.\n, • Liaise with external vendors, brokers, and system providers to ensure the smooth delivery of benefits services.\n, • Manage updates within provider portals and reconcile system reports, integrations, and data feeds.\n, • Support vendor management activities, including purchase orders, invoice validation, payment tracking, and service level monitoring.\n, • Coordinate enrolment periods, maintaining annual activity calendars alongside internal stakeholders and external providers.\n, • Investigate and resolve benefits-related issues raised by employees, HR teams, and third-party vendors.\n, • Review employee communications, HR portal content, and vendor websites to ensure information remains accurate, up to date, and supports employee self-service.\n, • Support compliance and governance activities, including audits, risk identification, and corrective actions.\n, • Collaborate with internal stakeholders to implement enterprise-wide benefits solutions and improve operational processes.\n, • Recommend and support enhancements to benefits administration systems, including testing new functionality, system changes, and upgrades.\n, • Deliver training to HR colleagues and team members on benefits processes and system changes.\n, • Complete annual benefits surveys and support the administration and communication of employee wellbeing programmes.\n\n \n Requirements \n\n • Bachelor's degree or equivalent professional experience.\n, • Proven experience in employee benefits administration in Life Sciences.\n, • Strong analytical skills with excellent attention to detail.\n, • Good understanding of HR policies, employment legislation, and employee benefits regulations.\n, • Advanced Microsoft Excel skills (including Pivot Tables and VLOOKUP/XLOOKUP) and proficiency across Microsoft Office.\n, • Experience working in a fast-paced, complex environment with the ability to manage multiple priorities.\n, • Strong problem-solving skills and sound business judgement.\n, • Experience working within multinational or multicultural organisations.\n, • Excellent stakeholder management and communication skills, with the ability to explain complex information clearly.\n, • Continuous improvement mindset with a proactive approach to enhancing processes.\n, • Fluent English is essential. Italian or Spanish language skills would be advantageous.\n, • Experience across wider HR functions such as payroll, recruitment, or performance management.\n, • Experience working within an HR Shared Services environment.\n, • Familiarity with HR and benefits systems such as Workday, ServiceNow, Darwin, Ariel, or similar platforms.\n, • Experience coaching or mentoring colleagues and supporting capability development.\n\n

Job Summary \n Autel UK is seeking a results-driven Fulfilment Representative (FR) to ensure that customer contracts are not only delivered successfully but also fully realised in terms of revenue, operational performance, customer satisfaction, and long-term business value. \n The Fulfilment Representative (FR) is the business owner of customer fulfilment after contract signature. The FR is accountable for ensuring contractual commitments are successfully translated into measurable business outcomes. \n Working closely with Account Representatives (ARs), Solution Representatives (SRs), customers, and cross-functional delivery teams, the FR coordinates the successful execution of customer commitments throughout the project and operational lifecycle. While ARs focus on customer relationship development and business growth, and SRs lead solution strategy and technical alignment, the FR owns fulfilment execution, operational success, value realisation, and customer outcome. \n The FR serves as the critical bridge between customers and internal functions, orchestrating resources across service, engineering, logistics, finance, and partner organisations to ensure successful delivery, operational adoption, revenue realisation, and long-term customer success. \n The FR owns customer outcomes from Purchase Order (PO) through delivery, go-live, operational stabilisation, and ongoing performance governance, while maintaining close alignment with ARs and SRs to maximise customer value and long-term account success. \n \n Key Responsibilities \n 1. End-to-End Project Delivery Ownership \n\n • Own the full customer fulfilment lifecycle from Purchase Order to project completion and operational acceptance.\n, • Manage project timeline, cost, and quality to ensure successful execution\n, • Develop and execute fulfilment plans aligned with customer expectations and contractual commitments.\n, • Coordinate cross-functional teams including Sales, Engineering, Service, Logistics, Finance, and external partners.\n, • Ensure effective management of delivery schedules, quality, resources, and customer communications.\n, • Drive successful project deployment and operational readiness.\n\n \n 1. Revenue Realisation & Receivables Management \n\n • Take ownership of accounts receivable (AR) related to delivered projects\n, • Ensure timely invoicing, payment collection, and cash flow realisation\n, • Identify financial risks impacting revenue collection and take proactive actions\n, • Align delivery progress with payment milestones and contractual terms\n\n \n 1. Contract Execution & Customer Success \n\n • Ensure contractual commitments are fully executed\n, • Act as key interface between customer and internal teams\n, • Own post-go-live operational performance\n, • Lead KPI and SLA reviews\n, • Monitor operational performance and customer outcomes\n, • Drive adoption and value realisation\n, • Build long-term customer relationships, support long-term partnership development with key customer for training and onboarding\n\n \n 1. Governance, Risk & Escalation Management \n\n • Identify delivery, operational and contractual risks\n, • Lead governance reviews\n, • Manage escalation pathways\n, • Present status to stakeholders\n, • Drive accountability across workstreams\n, • Ensure transparency through reporting\n\n \n 1. Strategic Collaboration \n\n • Work closely with ARs to support customer growth and retention\n, • Partner with SRs to ensure solution intent is successfully realised in operation\n, • Provide field feedback to improve future solution design and delivery models\n\n \n Key Focus Areas (Success Metrics) \n\n • Project Delivery Excellence (On-Time, On-Quality, On-Budget)\n, • Revenue Realisation and Cash Collection Performance\n, • Customer Satisfaction and Account Health\n, • Operational KPI and SLA Performance\n, • Contract Execution Accuracy and Value Realisation\n, • Risk Identification, Escalation Resolution, and Governance Effectiveness\n, • Continuous Improvement and Operational Excellence\n\n \n Requirements \n\n • Proven experience in project delivery, operations, or account/project management (EV, energy, or infrastructure sector preferred)\n, • Strong understanding of contract execution, delivery processes, and commercial awareness\n, • Experience in managing receivables or revenue-related processes is a strong plus\n, • Excellent stakeholder management and communication skills\n, • Strong problem-solving ability with a proactive, results-driven mindset\n, • Ability to manage multiple projects and priorities simultaneously\n, • Experience working in cross-functional and international teams\n, • Demonstrated willingness to take ownership, learn quickly, and grow within a customer-facing delivery environment\n, • Fluent in English (Mandarin is a plus)\n\n \n We recognise that candidates may not meet every requirement listed above. If you are excited about the opportunity and believe you can contribute to our mission, we encourage you to apply. \n \n Location: Watford, United Kingdom \n Start Date: As soon as possible \n Working Hours: Full-time \n Contact: Apply directly on LinkedIn or send your resume to recruitment1.eu@autel.com.

International ManagerCentral London (Hybrid minimum one day per week in the office)The OrganisationThe Education Endowment Foundation (EEF) is an independent charity dedicated to breaking the link between family income and educational achievement.We do this by supporting schools, colleges, and nurseries to improve teaching and learning through better use of evidence. We generate research evidence on effective practice in supporting learning outcomes and narrowing the socioeconomic attainment gap, and we work with education professionals to ensure this evidence is applied to achieve the maximum possible benefit for children and young people.The EEFs reach and impact have been tremendous: the English education system is now one of the most evidence-informed in the world. Over half of state primary and secondary schools have taken part in an EEF-funded trial, and 70% of all school leaders use the Teaching and Learning Toolkit to inform their decision-making.We are now looking for an International Manager to join us on a full-time basis for a fixed-term contract until December 2028. This is a hybrid role, working from our Central London office for a minimum of one full day per week.The Benefits- Salary of £47,150 per annum- Flexible working opportunities- 27 days holiday a year (plus 8 bank holidays including 3 which can be taken flexibly)- Pension matched with 6% employer contributions- Life insurance cover- Interest-free season ticket loan and cycle scheme- Enhanced maternity, paternity, adoption and shared parental leave pay (conditions apply)- Confidential Employee Assistance ProgrammeThis is a fantastic opportunity for an education, government, or charity development professional with outstanding project management skills and an international mindset to take on an influential international role within our organisation.You'll have the chance to build your profile on an international stage, expanding your professional network and gaining exposure to a diverse range of perspectives, approaches and ideas from across the global education community.What's more, with core hours of 10am 4pm and hybrid working in our London office, you'll have greater freedom and flexibility to balance an exciting international career with life outside work.The RoleAs the International Manager, you will help develop the Evidence for Education Network (EEN), strengthening its global presence and supporting its continued growth as an international learning network.The role will be divided between developing and managing external communications for the EEN and supporting the development and implementation of effective knowledge exchange across the network.Working in co-ordination with other international and global initiatives, the external communications you will develop will strengthen the visibility and influence of the EEN.You'll design and deliver convenings and the EEN fellowship programme to support knowledge exchange, whilst helping to showcase our EEF model and promote the importance of embedding evidence into education more widely.Additionally, you will:- Develop content that showcases the impact and learning of the EEN and its members- Build relationships with international partners and stakeholders- Facilitate collaboration and peer learning across the network- Represent the EEN at external events, conferences and forums- Support advocacy and fundraising activity- Manage budgets, reporting and the evaluation of network activitiesAbout YouTo be considered as an International Manager, you will need:- At least four years experience in the education, government, development, or charity sectors- Experience building communications and/or advocacy strategies for social impact initiatives- Experience in delivering large-scale and complex projects- A proven track record of building robust and sustainable relationships with stakeholders- A strong track record of successful influencing and partnership building- Excellent project management skills and the ability to manage multiple projects simultaneously- Excellent interpersonal and communication skills, both written and verbal, including experience communicating complex information to a variety of audiences, including practitioners, academics, and policymakers- Knowledge of the use of research and evaluation methodologies in education- Proven ability to work independently and flexibly within a busy and highly skilled team environment- A degree in a relevant fieldAll applicants must already have the right to work in the UK, as we regret that this role does not qualify for a Skilled Worker visa.The closing date for this role is 4th September 2026.Other organisations may call this role International Partnerships Manager, Global Education Manager, Education Partnerships Manager, or International Projects Manager.Webrecruit and the Education Endowment Foundation are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.So, if you want to make a lasting impact in education as an International Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.TPBN1_UKTJ

About Barhale Who are Barhale? Barhale is a business founded on family values, having been established by our Chairman, Dennis Curran, in 1980. We are one of the largest privately owned civil engineering and infrastructure specialists in the UK, with over 40 years of experience in providing design, civil engineering and maintenance services working across multiple sectors, including: Water Transport Built environment Energy We operate as a tier one partner for blue chip, regulated and private clients, working as part of large frameworks, joint ventures and alliances, as well as on individual standalone projects, developing long-term relationships based on delivering to the Barhale values which have been integral to our business since their inception in 1985. Our direct delivery model is at the core of everything we do, as we believe that people are our greatest asset. Therefore, we robustly source, train and retain all our own frontline delivery teams as well as management and support services. We employ over 1,200 employees nationwide. We possess a range of specialist skills to support our civil engineering and infrastructure activities, including: Tunnelling MEICA Temporary and permanent design Steel-fabrication Signs (design and fabrication) Health & safety equipment and products, including PPE Company Website: https://www.barhale.co.uk/ Company Showcase Video: https://youtu.be/ufRG5xgM8M Why join Barhale? As Gold Investors in People, we are committed to a high standard of people practices, creating an inclusive environment and ensuring cultural alignment to business strategy, ethos and philosophies. Job security, long-term secured work through various frameworks and large infrastructure schemes A broad range of civil engineering, mechanical and electrical schemes across some of the UKs largest infrastructure projects and clients Strong career progression as demonstrated by our track record in promoting from within, as we believe this is a key driver of our success MEICA Project Manager The Role As a MEICA Project Manager, you will provide experienced leadership and demonstrable MEICA installation expertise to successfully deliver projects from inception through to completion. You will be responsible for managing projects in accordance with NEC contract requirements, ensuring the proactive identification and management of risk, robust change control, and effective management of commercial obligations. You will be accountable for ensuring all works are delivered safely, to specification, on programme and within budget. A strong focus on achieving safety targets is essential, with a zero-tolerance approach to unsafe working practices or behaviours. You will lead and actively engage project delivery and construction teams to promote a positive safety culture and drive successful project outcomes. Working collaboratively with clients, subcontractors, designers and internal teams, you will plan, coordinate and manage MEICA project activities in compliance with NEC processes. This includes programme management, early warnings, compensation events, cost control and timely decision-making to protect both Barhales and the clients interests. You will ensure clear, accurate and timely communication of project information throughout the project lifecycle. You will take ownership of customer satisfaction by maintaining strong client relationships and clear lines of communication, while ensuring quality is achieved at every stage of delivery. You will also support continuous improvement by driving efficiencies, managing technical and delivery interfaces, and ensuring lessons learned are captured and embedded. Barhales projects vary significantly in value, complexity and duration, ranging from established frameworks to bespoke schemes and emergency works. These include, but are not limited to installation/upgrades of MCCs, control and instrumentation, chemical dosing systems, and water and wastewater process plant. With project values typically ranging from £200k to £10m, you will play a key role in managing MEICA elements of work, ensuring effective NEC contract administration and delivering a consistently high standard of project management. Key Responsibilities Proficient technical skills in field and sector, a proven leader of staff and operatives. Managing and reporting operational and financial targets, programme management and supply chain management including procurement and performance. Leadership in Safety, Wellbeing and Inclusion and a team player, interfacing with the design team, construction team and all stakeholders. The ability to select & manage innovative methods, use of materials & safe systems of work. Effective communication with senior management, designers, consultants, clients, architects, and project teams on technical matters. Provide quality outputs to time, quality, and cost, that enable programmes to achieve their outcomes. Ensure that all staff on their projects develop their expertise to a world-class standard. Management of contractors and key suppliers, particularly design ensuring quality of delivery and their committed resource requirements across the projects, ensuring quality of output and value for money. Manage communication and engagement with project stakeholders, developing and maintaining key relationships and working in partnership to resolve problems to benefit operational policing. Work with local project/change teams to ensure consistency of project delivery approach. Build and sustain capacity and capability within the project team to deliver the programme workstream effectively and efficiently. Be the key point of contact between the project and the programme. Lead non-complex and complex projects, including set-up, management, and delivery, ensuring that the project delivers on time, cost and quality and meets all technical delivery processes, standards and reporting requirements. Coordinate the project its design & interdependencies, working closely with the project leads for the other projects within the programme. Identify, manage, and resolve risks, track, and manage costs and benefits, provide reports as required, and ensure all outputs meet programme requirements. Manage project related dependencies. Identify resource requirements and undertake related activities. Manage stakeholder communications and key messages for the project. Manage project-level resources to ensure project outputs are delivered on time, cost and quality. About you Essential Excellent communication skills harnessing the ability to effectively manage our Barhale MEICA team, 3rd parties and Barhale MEICA & Civil clients. A team player with the ability to co-ordinate project-related activities with clients consultants and 3rd parties. Good organisational skills Methodical approach with a clear focus on client, customer, and quality. Strong leadership qualities and a natural problem solver. Ability to work well within a team as well as individually. Able to prioritise a varied workload and demonstrate good time management to comply with deadlines. Able to work in a busy environment under pressure. Possess a can do attitude and can provide support to other members of the team as required. Methodical, and organised, with excellent attention to detail. Desirable Degree or equivalent (foundation degree HND, HNC) Experience (10 years+) operating as a Project Manager managing and delivering multiple projects of varying complexity & value. Member of the APM, APM certified or equivalent (or experience-based) SMSTS / SSSTS qualification. CSCS card qualification. First Aid qualification (optional). 5-day SMSTS Caring and investing in you Our values have been embedded at Barhale for over 40 years, and they are our guiding principles regarding how we care and invest in people. Our values are our commitment to being a people-centric company. As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them. From the moment you join us, your well-being and career aspirations will be supported by. Competitive salary Company Pension Life Assurance Private Medical 25 days of annual leave in addition to 8 public bank holidays and loyalty days 8 hours volunteering Employee Assistance Programme to support your mental, physiological and financial wellbeing Flexible benefits via salary sacrifice Company car/green car scheme/car allowance/Van (dependent on position) Leadership & management training and coaching Regular line management engagement and appraisal to support your career progression Development supported by internal and externally delivered training Continuous service awards Would you like to know more? Please contact our Recruitment team via TPBN1UKTJ

Estates Coordinator Watford Salary £26,650 - £30,000 Permanent, 37 hours per week The Vacancy We're looking for an organised and customer-focused Estates Coordinator to join our Estates Team. This is a key role supporting the day-to-day management of our estates, ensuring customer enquiries are dealt with promptly and estate services are delivered effectively. Working with contractors, partners and colleagues across the business, you'll help maintain safe, clean and well-managed communities while delivering an excellent customer experience. Introduction to the role At Chime Housing, we are committed to creating places where people are proud to live. As our Estates Coordinator, you'll play an important role in supporting estate services across our communities, coordinating customer communications, working closely with contractors, and helping ensure estate-related issues are resolved efficiently. If you enjoy building strong working relationships, staying organised and making a positive difference to customers, we'd love to hear from you. Role purpose To provide effective administrative and operational support to the Estates Team, ensuring customer enquiries are managed efficiently, contractor actions are tracked through to completion, and estate services are delivered to a high standard. What’s the role? Key Accountabilities: • Manage customer communications, including incoming enquiries and resident updates., • Raise, monitor and escalate actions with grounds maintenance, cleaning, waste management and other service contractors., • Support the administration of parking management, block keys and door entry systems., • Attend contract meetings, take minutes and maintain accurate records., • Coordinate follow-up works arising from block inspections and track actions through to completion., • Manage purchase orders and invoicing processes to support effective financial control., • Support responses to fly-tipping incidents and communicate outcomes to customers., • Work collaboratively with colleagues across the business, including the Complaints Team, to resolve issues and improve customer outcomes. What are we looking for? Essential: • Highly organised, with the ability to manage competing priorities and maintain accurate records., • Strong written and verbal communication skills., • Experience of providing administrative support in a fast-paced environment., • Confident using Microsoft Office applications, including Outlook, Word and Excel., • Ability to work effectively with customers, colleagues, contractors and external partners. Desirable: • Experience working within housing, estates, facilities or property management., • Experience liaising with and monitoring contractors delivering estate-based services. What can we offer you? • 28 days’ annual leave (pro rata), • Employer pension contribution of up to 11%, • Development opportunities, • Comprehensive employee rewards scheme How we work We embrace agile working — blending time in our communities, shared spaces, and remote working. With digital technology at the heart of our approach, we empower teams and individuals to work flexibly. How to apply If this sounds like your next role, click ‘apply now’, tell us why you’ve got what it takes, and attach a copy of your current CV. Closing date: 4th September 2026 Interviews: To be confirmed (Please note we reserve the right to close the vacancy early if we receive a large response.)

Housing Engagement Officer, Location: Hertfordshire Salary: £29000 - £33,200 dependent on experience Contract: Permanent, Full Time Braxfield Recruitment is delighted to be working exclusively with a leading housing provider to recruit a Housing Engagement Officer, acting as the key point of contact between the organisation, its service providers and its residents. This is a great opportunity for a housing professional with strong tenancy and relationship-building skills to make a genuine difference to residents' day-to-day experience, working across engagement, communications, anti-social behaviour, complaints, and the management of warnings and evictions. The Role As Housing Engagement Officer, you'll work with the different service providers to ensure trusted relationships with residents through regular check-ins, meetings and forums, while coordinating engagement activity with internal teams and care/support providers. You'll manage resident communications, support the warnings and evictions process, respond to and record anti-social behaviour, and ensure complaints and compliments are resolved promptly and accurately. You'll also produce regular reporting on resident interactions and trends, including the annual Tenant Satisfaction Measures (TSM) survey. Key Responsibilities Act as the main point of contact for residents, building trusted relationships through regular check-ins, meetings and forums Coordinate resident-focused support and engagement activity with internal teams and care/support providers Support day-to-day warnings and evictions processes, ensuring lawful, well-documented handling, and represent the business at court hearings where required Identify and escalate safeguarding concerns in line with the Company's Safeguarding Policy Coordinate the resolution of resident complaints and compliments, maintaining accurate records of issues, actions and outcomes Produce regular reporting on resident interactions, ASB and trends, including the annual TSM survey and engagement strategy Keep the tenancy management system up to date with accurate tenant documentation and occupancy information Occasionally work outside normal hours and travel to services, including providing cover for colleagues when needed About You Experience of working within housing, with a good understanding of tenancy law and tenancy management Good understanding of the housing benefit system Understanding of housing standards, including health & safety and fire compliance within social housing Experience liaising and building relationships with external support servises Excellent interpersonal and communication skills, both verbal and written Strong conflict resolution and negotiation abilities Ability to engage with a diverse range of residents and stakeholders Good standard of education with good literacy, numeracy and IT skills Full UK driving licence Desirable A relevant housing qualification Experience working within a supported living environment or with vulnerable adults Familiarity with community development principles This is a fantastic opportunity to join an organisation that puts residents at the heart of everything it does, offering genuine scope to build lasting relationships and improve services within the community. To apply, please submit your CV, or contact Braxfield Recruitment for a confidential conversation about the role. Braxfield Recruitment is acting as a recruitment agency on behalf of our client for this vacancy

Senior Internal Communications Officer Harrow £250.00 per day PAYE + 28 days holiday (£65,000.00 per annum) Ongoing contract Hybrid Location: HA3 Role Reporting into the Head of Communications, you will be a key player in the Council’s Communications function Develop, implement and evaluate integrated communications strategies and solutions to promote and support Harrow’s services, policies and objectives, manage reputation, change behaviour and promote resident engagement. Uphold and promote the reputation of Harrow Council in traditional and digital media Advise senior officers, members, colleagues and external partners on a range of reputational and communications issues Work with senior officers and senior councillors, including the Leader and Portfolio Holders on public affairs and lobbying campaigns Contribute to the communications teams’ income generation targets Answer media enquiries in a timely fashion and effectively use the media to promote Council services, policies and objectives Play a key role in the production of high-quality promotional materials and Harrow’s main communications channels (internal and external) including the Harrow People magazine, MyHarrow enewsletter, social digital media, the website, intranet, yammer, and staff newsletter. Identify positive stories about the work of the council and its staff, through effective relationships across the Council and Members. Support/lead on the delivery of consultations corporately Act as the Council’s lead liaison with stakeholders’ communications teams Support the delivery of internal communications and staff engagement, reviewing staff feedback to assess the effectiveness of staff communications. To find out more information please contact Abbie at Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency

Resident Liaison Officer (RLO) Location: Hillingdon Salary: Up to £36,000 + Car Allowance Contract: Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services and social housing sectors. We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer to join their team delivering SHDF (Social Housing Decarbonisation Fund) works across Hillingdon. This is an excellent opportunity for an experienced RLO to act as the main point of contact for residents throughout the programme, ensuring they are fully informed, supported and receive an exceptional level of customer service while energy efficiency improvements are carried out to occupied properties. Key Responsibilities Act as the primary point of contact for residents throughout the SHDF programme. Book appointments and arrange access to occupied properties. Carry out resident consultations, pre-start visits and property condition surveys where required. Keep residents informed of work schedules, access requirements and project updates. Manage resident enquiries, concerns and complaints, ensuring timely resolutions. Build and maintain positive relationships with residents, site teams and subcontractors. Work closely with site management to coordinate access and minimise disruption during works. Support vulnerable residents and ensure individual needs are considered throughout the programme. Maintain accurate records of resident communications and project progress. Attend site and client meetings, providing feedback on resident satisfaction and ongoing issues. Deliver a consistently high standard of customer service throughout the project. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer or Customer Liaison Officer. Experience working on SHDF, retrofit, decarbonisation, planned maintenance or other social housing projects is highly desirable. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Good IT skills, including Microsoft Office and internal management systems. A proactive, customer-focused approach with excellent problem-solving skills. Full UK driving licence. If you are interested in this opportunity, please apply today or contact Taylor Johnston at Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

This role is an opportunity for someone with the appropriate values, experience, and ambition to play a pivotal part in our People & Culture Team. HR/People Officer Reference number: 369 Reports to: Director of People & Culture Working Hours: 37.5 hours per week (Monday -Friday some occasional out of hours) Contract: Permanent Salary: £32,000 - £34,000 per annum Working base: Watford (with occasional travel across Hertfordshire) We’re Hertfordshire Mind Network We deliver essential mental health support in Hertfordshire, providing a diverse range of services from our Wellbeing Centres and other locations across the county. We help individuals experiencing mental ill health to make choices, find their solutions, build resilience and manage their wellbeing. We offer opportunities for individuals to get support to allow them to recover from or live with mental ill health. About the role As HR/People Officer, you will provide high-quality, accurate support across the full employee/volunteer lifecycle, while also contributing to employee and volunteering relations, and continuous improvement of our People & Culture services. You will be a role model for our values and a key contributor to a positive team culture As HR/People Officer you will be part of a team who support a headcount of approximately 250 employees, 200 volunteers and 150 self-employed individuals across Hertfordshire. You will be instrumental in ensuring that all individuals employed or volunteering within Hertfordshire Mind receive advice, guidance in a responsive, knowledgeable, and customer-focused way. Key Responsibilities include: Employee Lifecycle • Deliver a high-quality, confidential and customer-focused People service from recruitment through to leaving., • Advise line managers on recruitment; selection, interview and safer recruitment, • Provide People advice for queries from the People & Culture team in line with policies, managing and or escalating complex issues as appropriate. Systems, Data & Reporting • Produce timely and accurate People management information to assist organisational decision-making. (ihasco, Breathe, Livepay, Charity log, etc), • Maintain accurate and up-to-date records within the HR information system (Breathe HR), including new profiles, personal data, annual leave and absence reporting., • Oversee monthly payroll data collation, including hours, absences, and any contractual changes, ensuring timely submission to Payroll., • Ensure Breathe annual holiday renewal and other system updates are effectively completed and communicated Employee Relations & Case Management • Manage employee relations cases, such as sickness absence, conduct, capability, disciplinary, grievance, family focussed leave, flexible working requests., • Undertake casework, guiding and advising on relevant procedure including gathering evidence and drafting investigation reports, tracking case progress and ensuring communications and actions are completed., • Provide consistent and fair advice to managers in accordance with policies, escalating complex issues as appropriate. Projects & Continuous Improvement • Contribute to projects such as employee engagement initiatives, policy updates, wellbeing programmes, EDIE (VIBE, Voice, Inclusion, Belonging, Engagement) and system improvements., • Support quality assurance processes in line with National Mind policies and ISO9001 standards., • Identify opportunities to improve people processes, recommending and implementing enhancements under the guidance of the People & Culture Director General Responsibilities • To support any member of the People and Culture team and to cover team absence as required., • Note taking for meetings as required, • Promote Hertfordshire Mind services by attending events, campaigns, and open days to raise awareness of mental health., • Uphold Hertfordshire Mind policies and procedures, including the Equalities Statement., • Maintain strict confidentiality at all times., • Undertake any other reasonable duties as required by the Senior Leadership Team. Benefits • Annual leave entitlement of 25 days per year pro rata, rising to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)., • Birthday leave day., • Cash plan health cover (after 6 months employment)., • Eligibility for blue light card., • Employee Assistance Programme., • Ongoing training relevant to your role. Please note: The ideal candidate will need to be able to travel and cover the area Herts Mind Network serves. Candidates in Greater London may not be suitable for this role as it is not only in Watford. Being able to drive and having access to your own vehicle (or equivalent) is essential for this role. Closing date for receipt of applications is 2nd September 2026 Interviews to be held on a rolling basis. We will close the advert prior to this date if we receive sufficient applications. N.B. Please quote reference number 369 when completing your application for this role. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team. No agencies please

Resident Liaison Officer (RLO) - Planned Works Location: Hertford Rate: Up to £22 per hour Contract: Temporary to Permanent Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors. We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a planned works programme in Hertford. This is a fantastic opportunity for an experienced RLO looking for a temp-to-perm position, working closely with residents, site teams and the client to ensure planned works are communicated effectively and delivered with minimal disruption. Key Responsibilities Act as the main point of contact for residents throughout the planned works programme. Carry out resident visits, pre-start meetings and regular communication throughout the works. Explain the scope and programme of works clearly to residents. Arrange access and appointments with residents and ensure works can progress efficiently. Identify and support vulnerable residents, putting appropriate measures in place where required. Manage resident queries, concerns and complaints, ensuring issues are resolved promptly. Liaise closely with site managers, supervisors, contractors and client representatives. Maintain accurate records of resident communications, visits, appointments and feedback. Attend site and client meetings, providing updates on resident issues and satisfaction. Help minimise disruption to residents and maintain strong relationships throughout the programme. Promote excellent customer service and resident engagement. Skills & Experience Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar. Experience working on planned works or refurbishment projects, ideally within social housing. Excellent communication and interpersonal skills. Strong organisational skills with the ability to manage multiple priorities. Confident dealing with residents, contractors and client representatives. Good IT and administrative skills. Full UK driving licence preferred. A proactive, professional and customer-focused approach. If you are an experienced RLO looking for a new opportunity in Hertford, please apply today or contact Fortus Recruitment for a confidential discussion. Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer. INDTJ

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