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Job Title: Assistant Development Manager Salary: £35,000 – £40,000 per annum Location: UB3 Working Hours: 8:00am – 17:00pm Role Purpose The Assistant Development Manager will provide high-quality administrative, operational, and management support to the Development Manager. The role is integral to the successful day-to-day operation of the Estate, ensuring policies, procedures, and company standards are upheld while delivering a consistently high level of service to residents, contractors, and stakeholders. Key Responsibilities • Support the Development Manager in the day-to-day management of the Estate., • Ensure estate compliance is maintained, including reporting relevant defects to the Client during the defect liability period., • Assist in tracking, updating, and resolving defects with the Client., • Ensure actions are completed within agreed Service Level Agreements (SLAs)., • Carry out site visits via DataStation and ensure all visits are completed on time., • Proactively identify issues, solve problems, and recommend service improvements., • Maintain effective working relationships with existing and future estate contractors., • Supervise and manage contractors in relation to performance, value for money, and compliance., • Indirectly supervise on-site staff including administrators, yard staff, handymen, and cleaners., • Tender for high-value contracts in compliance with Section 20 requirements., • Liaise with contractors attending site, manage key handling, and follow up where keys are not returned by the end of the working day., • Check, approve, or query contractor invoices as appropriate., • Manage the estate purchasing and ordering system (MRI Qube), raising purchase orders as required., • Assist in managing budgets in line with Estate Management direction., • Order and manage stock for cleaning supplies, stationery, and first aid materials., • Maintain and update DataStation, ensuring records remain accurate and current., • Update, amend, and manage estate and facilities management databases., • Produce reports as directed by the Development Manager, including gym usage and DataStation reports., • Manage the fingerprint clock-in system and reconcile invoices against recorded attendances., • Act as a key point of contact for residents, lessees, tenants, estate agents, surveyors, and clients., • Deal with resident enquiries, escalating issues where appropriate., • Prepare and distribute electronic welcome packs to new tenants and lessees, following up on missing information., • Communicate with car parking management companies (temporary and permanent) and administer all related correspondence., • Administer the sale and programming of fobs and remotes as required., • Take water meter readings upon resident request and record monthly estate water and electricity readings., • Manage telephone, email, and written correspondence, ensuring timely responses and appropriate follow-up., • Maintain electronic and paper filing systems for the property management team., • Plan and organise the Estate calendar to ensure efficient time management., • Meet and greet residents, clients, and contractors as required., • Check estate internal postboxes regularly., • Update building noticeboards as required., • Write and circulate monthly newsletters, circular letters, and resident communications., • Handle general office duties including photocopying, post, and registered mail., • Work in accordance with the Landlord & Tenant Act and all relevant legislation., • Ensure activities are delivered within approved budgetary constraints., • Adhere to company policies, procedures, and health & safety requirements. Essential Experience & Skills • Proven experience in leasehold residential property management, ideally within large London estates (currently approx. 1,200 units)., • Previous experience using MRI Qube (highly desirable)., • Excellent customer service and communication skills with a strong resident-focused approach., • Ability to work effectively as part of a team and support wider estate operations. Desired • Ideally hold an Affiliate TPI qualification. Benefits • 23 days annual leave, • Increase of annual leave by 2 days after 2 years of service, • Holiday Buy and Sell (available during the annual enrolment window in December), • Enhanced pension scheme, • Life Assurance (above core cover – taxable benefit), • Private Medical Insurance (taxable benefit), • Critical Illness Cover (taxable benefit), • Health Cash Plan (taxable benefit), • Tax-free Childcare Vouchers (closed to new entrants), • Eye Care Vouchers, • Flu Vouchers, • Employee Assistance Programme (EAP) If this would be something of interest, please apply with your CV and Niamh will be in touch

Job Purpose The role focuses on compliance, customers, and continuous improvement activities to create a total quality culture and reduce quality costs in line with best practice procedures. The scope of role is to cover the Leicester Group (Leicester, Nottingham sheeting, Swadlincote and Cirrus). The Role Will • Protect and please the customer by ensuring supply of the highest quality product, • Work with production and support functions to maintain and improve our quality systems and adherence to operational best practice thus guaranteeing compliance to external and internal standards, • Drive improvement activities to support quality and financial performance leading key improvement projects evolving through customer requirements, regulatory and legislative changes, and amendments to accredited standards to ensure compliance with standards and pending accreditation audits, • Draft, review and implement changes to our current quality systems, standard operating procedures, and policies to satisfy customer and third-party requirements Quality Role Responsibilities • Support the Regional Quality Manager and site Leadership team in quality governance and product safety, • Lead and support meetings as required and provide information and analysis as required to support the business in understanding KPI’s and decision making, • Review the quality system as appropriate to ensure full compliance with customer and company best practice guidelines and maximize effectiveness of production contributing to consistent operational performance and standards whilst ensuring conformance to the relevant accreditation standards for the site and customers, • Provide authoritative guidance and advice on all aspects of quality to the site management team and employees; train and coach employees improving knowledge and skills in quality improvement, • Recruit, develop, motivate, and manage a Quality team (QA/QC) that optimises quality operations and is flexible in the support it offers the business, meeting current and future needs, • Establish and develop professional working relationships with customers, providing a technical service and reference point as required to support the company’s products and reputation as a quality supplier, • Manage the customer complaint procedure, facilitate the investigation of quality problems, faults, and non-conformances with production teams; manage corrective and preventative problems to ensure quality standards are maintained. Initiate and control robust investigations to provide corrective and preventive actions (CAPA) and support the complaints handling process and participate in implementing improvement actions to prevent re-occurring issues., • The facilitation of customer facing activities and communications including customer visits, responses, and preparation of information whilst leading site audit activities (external body, internal and customer), • Lead quality initiatives and focus groups to support knowledge and understanding of all operatives and grow awareness of quality issues to improve quality, • Promote a total quality philosophy at all levels developing a culture of right first time and continuous improvement Business Improvement • Lead improvements to enhance quality system and ensure optimum process in place to meet customer specifications whilst maximizing production, • Review amendments to standards and ensure compliance with accreditation bodies, • Support introduction of new equipment on site and validation processes to meet safety and customer expectations, • Take on other projects and responsibilities as required., • Contribute ideas and participate in ongoing business improvement initiatives to reduce overall operating costs, improve margin, and provide input into the strategy and operations of the site Other • Produce data and present reports for site, customers and corporate as required, • Identify improvement projects and continuous improvement initiatives in line with site and corporate requirements to improve quality and safety and work with colleagues to implement these, • Support senior leadership team in introducing systems and procedures to enhance operating effectiveness and efficiencies, • Deliver GMP, Quality and FSC training to all employees as required, • Take on other projects and responsibilities as required Knowledge, Skills, Experience • Minimum 5 years’ experience in a Quality role at a senior or management level, • Working and audit knowledge relevant accredited standards, • Experience in a manufacturing/production environment ideally with experience and knowledge of Industry standards and guidelines, • Demonstrable experience of leading change and implementing continuous improvement processes., • Supervisory experience, • Demonstrable experience of validating new equipment and processes, • Knowledge of Good Manufacturing Practices (GMP), • Project management and problem-solving skills such as 6 Sigma, or another recognised Business Improvement Technique, • Root cause analysis and problem-solving techniques, • Customer relations skills, • Skilled in information handling, analysis, and presentation, • Competent in using Microsoft Office packages Behaviours • Analytical thinking, • Self-Control, • Tenacity, • Rational Persuasion, • Efficiency Focused, • Concern for standards and Results focused, • Communication/briefing skills, • Negotiation/consultation skills, • Commercial awareness Core Competencies People Management • Leadership & Vision – Ability to inspire a team with a clear vision and purpose, • Coaching & Developing people – The ability to teach operational skills to others and mentor/coach accordingly, • Managing performance – Ability to monitor and evaluate performance and take appropriate action. Personal Competencies • Communication – Ability to convey ideas and decisions to internal and external customers, • Determination – Ability to overcome obstacles, • Influence/Persuasiveness – Ability to influence and inspire others to act Managing the Business • Organisation – The ability to judge situations accurately and make sound operational decisions to deliver results on time, • Continuous Improvement – The ability to continually monitor and review current working practices and make the best use of resources to improve organisational results Other Requirements Flexible and adaptable to change and prepared to take on additional responsibilities with other duties as required to meet business needs. Successfully adapts to changing demands and conditions. Be able to be self-motivated, standards driven, with a keen eye for detail whilst being team focused and harnessing collaboration and co-operation of others. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Job description Company Profile At Kings Oak Capital, we believe in fostering creative minds. Our purpose is to push boundaries and unlock new possibilities, enabling individuals to maximize their potential. This belief has guided us since our inception. As a values-driven organization, we are dedicated to operating ethically and sustainably while promoting a collaborative environment that empowers people from diverse backgrounds to thrive. Job Purpose We are seeking a dynamic and organized Executive Assistant and Office Manager to support our Chief Executive Officer (CEO). In this pivotal role, you will ensure the smooth and efficient operation of the office while managing administrative tasks and supporting high-level strategic initiatives. This is a permanent, full-time position based in our Harrow office (5 days per week) from 8:00am to 6:00pm, and includes ad-hoc work evenings/weekends. Job Summary This is a high-responsibility, multi-faceted role that requires exceptional organizational skills, problem-solving abilities, and adaptability. As the key operational backbone of the company, this position demands expertise in Office Management, Executive Assistance, Personal Assistance, Project Coordination, and Human Resources. The individual in this role is responsible for ensuring seamless daily operations, efficient executive support, meticulous project tracking, and strategic HR oversight. A sizable portion of this role is dedicated to Personal Assistance, requiring hands-on involvement in managing the CEO’s personal and professional affairs, including scheduling, household management, travel coordination, and financial administration. This is an around-the-clock responsibility, and the perfect candidate will be available for ad-hoc request 24/7. Beyond this, the role extends into managing company-wide policies, overseeing HR functions, maintaining office efficiency, executing high-level projects, and ensuring compliance across various domains. The scope of responsibilities is vast, covering everything from board-level support, legal and financial coordination, vendor and staff oversight, IT management, compliance enforcement, and executive decision-making assistance. This role is integral to the company’s operational success, requiring someone who can preempt challenges, drive efficiency, and ensure that both business and personal matters run flawlessly. Key Responsibilities Office Manager: • Work with the relevant team on all the office maintenance, management, and efficient running. This will include ordering regular supplies such as water, drinks and food and ensuring the office stationery as well as other items are in stock. As well as any office administration and management that needs to be done., • Meet and greet all visitors, extend hospitality, and make them comfortable, • Ensure the office and meeting room is always ready and presentable, • Answer the office phone within three rings, • Maintain a filing system on the One Drive Server for all items/areas of work., • Look after the management of the phone system and deal with the Communications Provider., • Take responsibility for all IT office related issues., • Ensure a clear desk office policy for all staff, • Manage incoming and outgoing mail with date stamping and scanning into the OneDrive system, • Ensure weekly reports are received and distributed to the board at the required and set times. This involves creating spreadsheets, extracting reports from Trello and chasing up task holders, • Ensure office policies are always adhered to, • Oversea the health, safety and compliance policies of the company and ensure health and safety is always adhered to, • Book in all maintenance and ensure fire safety and plans are up to date., • Solely responsible for the scheduling of all maintenance Executive Assistant: • Management of directors’ diaries., • Help other members of the board with ad hoc admin tasks and appointments scheduling., • Managing all vehicle insurance (MOTs / insurance / services / road tax etc.), • Take accurate and well-presented minutes in various meetings, • Attend all senior meetings and Board meetings, • Preparing agendas, meeting minutes, and follow-up action points, • Coordinating internal and external communications, • Managing confidential documents and data handling, • Handling expense reports, invoices, and budget tracking Personal Assistant: • Managing calendars, scheduling appointments, and setting reminders for Deepak and his family, • Organizing events, and personal engagements, • Manage and lodge all insurance claims, • Manage and execute all refunds and returns, • Arranging car servicing, insurance renewals, and registrations., • Booking travel, accommodations, and itineraries., • Must check in all travelling guests and provide specific parameters for their travel needs, • Managing travel visas, passports, and documentation, • Being available after work and on weekends for any ad hoc tasks., • Managing household staff, vendors, and maintenance schedules daily, • Keep an updated list of tasks on Trello for The Broadwalk and follow up daily, • Producing a weekly report for the tracking of all household staff including summarizing the Household tutors' findings and extrapolating this to future childhood development, • Always be researching potential holidays for specified dates and booking restaurants,, • Assist Priti Khullar with any administrative tasks, • Purchase any online shopping items requested by Deepak or Priti for The Broadwalk., • Always be researching potential activities for CEO's daughter, • Managing subscriptions, memberships, and renewals, • Liaising with legal, financial, and professional service providers Project Management: • Circulate meeting notes, action points, and take ownership of following up on such points., • Be the manager of Project managing software Trello., • Ensure all Actionable tasks are input into the system, described, and assigned to specific members of the team, • Associate tasks with dates and ensure such tasks are delivered by the task holder within the timeline., • Monitoring project progress and ensuring deadlines are met, • Follow up with team members when their task due dates are immanent, • Regular status meetings and updates, • Maintaining detailed documentation and records Human resources: • Set up HR practices and systems and then maintain these systems going forward. This includes all forms that need to be completed on a regular basis, all legal requirements to be done for leavers and starters as well as monthly and quarterly requirements for HR such as the completion of KPIs and other relevant HR information., • Managing the holiday and out of office system for the entire group and this will include holiday requests and ensure the right managers approve them. The system will need to be set up in such a way that team members can only apply for holiday according to the rules, such as any dependencies within the system e.g., two senior managers cannot be away at the same time etc., • All fresh staff onboarding and exiting, • Set up Contracts for fresh staff, • Manage and maintain the overseas sponsorship license processes., • Maintain Connect Teams and all associate software. Use it as a team management tool for updates and rewards for the team., • Monthly HR report to be circulated, • Daily attendance tracker to be upheld and circulated Personal Profile We are looking for someone with the following qualifications and traits: • Experience:, • Proven experience as an Office Manager supporting senior management., • Background in property development or construction is advantageous., • Skills:, • Strong organizational skills with the ability to multitask and prioritize effectively., • Excellent written and verbal communication skills., • Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)., • Familiarity with virtual meeting tools (e.g., MS Teams, Zoom)., • Attributes:, • Professional, flexible, and calm under pressure., • High level of integrity, confidentiality, and attention to detail., • A team player with a proactive and solutions-oriented approach. Why Join Kings Oak Capital? We are an equal opportunities employer, committed to creating an inclusive workplace. At Kings Oak Capital, we hire based on skills and experience, ensuring all applicants are treated equally. If you are an organized, professional individual looking for a role where you can make a real impact, we would love to hear from you! Benefits and perks: • Competitive Salary: Up to £35,000 pa (depending on experience), • Company Pension, • Performance-Based Bonus, • Opportunity to be part of a growing company's success, • On-site parking

: London | Lisbon Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As a Manager on the Global People Team, you will drive our communications and engagement strategy from concept through execution. You will play a pivotal role in how we message, communicate, and bring the employee experience to life at BCG. Acting as a strategic partner to the Global People Chair and People Functions, you will lead efforts to craft clear and compelling messages, highlight recognition moments such as promotions and Key to Purpose, and design opportunities for teams to connect and engage. Through this work, you will showcase the value of a career at BCG and bring our Employee Value Proposition (EVP) to life. You will also support People Function engagement with employees and the HR function, transformations, key programs, ad hoc initiatives, and leadership forums such as the People Leadership Tea and People Functional Leadership team—helping shape a more connected, modern HR experience for our employees worldwide. In addition, you will partner with our External Relations team to help strengthen the external profile of BCG’s Global People Chair agenda, while also preparing internal speeches, remarks, and messaging for the Global People Chair and senior People leaders. You’ll create communication and engagement plans, shape thoughtful messaging, and develop content across multiple channels (email, The Unlock newsletter, PowerPoint, Slack, Town Hall video, etc.). You’ll also help scale best practices and foster a strong internal communications community across the people function. This role is ideal for a skilled communicator who’s equal parts strategist and hands-on operator. You bring strong communication judgment, string attention to detail, a deep understanding of internal audiences, a willingness to roll up your sleeves and the ability to translate ideas into messages that land. You’ll report to the Global People Team Strategy & Communications Executive Director. What You'll Bring • 8-10 years of experience in internal communications, change management, or employee engagement—preferably in management consulting or similarly complex, fast-paced, and matrixed environments, • Excellent writing, editing, and storytelling skills across channels and formats, • Experience developing and executing multi-channel communication strategies that align with organizational goals and resonate with audiences, • Proven success supporting large-scale change or transformation through impactful internal communication, • A track record of proactivity, initiative, and curiosity in evolving communications practices Who You'll Work With You’ll join a small, high-impact Global People Team, working closely with the Global People Chair, the Global People Team Strategy & Transformation Executive Director, the External Relations team, heads of People Functions, and a network of communicators across BCG. In this role, you’ll partner with leaders and teams across the Global People Team including BCG UP, L&D, Talent Acquisition, and Total Rewards and other functional groups who are driving change, to help message and bring to life BCG’s EVP with clarity, alignment, and impact. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do We are looking for a highly collaborative and strategic Account & Commercial Marketing Manager to help scale and evolve BCG’s Account Based Marketing program (ABM). This individual will play a central role in designing and delivering high-impact, cross-functional ABM programs for our most strategic accounts. Reporting to the Senior Manager of Account & Commercial Marketing, this role will partner closely with account teams, practice area marketers, regional marketing, and cross-functional digital experts to bring personalized, insight-driven campaigns to life. You’ll operate across all stages of the buyer journey—using creativity, data, and technology to engage decision-makers, accelerate pipeline, and drive measurable impact. KEY RESPONSIBILITIES Help Shape and Scale the ABM Function: At BCG, this involves identifying the right accounts and embedding ABM as a strategic growth lever across the organization. • Identify and prioritize key accounts across ABM tiers (1:1, 1:Few, 1:Many) and drive strategic planning for each., • Promote ABM adoption internally—acting as a trusted partner to the Senior Manager and a subject matter expert to internal stakeholders., • Facilitate account strategy sessions with account teams, helping translate insights into actionable campaign plans., • Track and articulate program performance and ROI narratives and translate into compelling slides for senior leadership., • Proactively manage program risks and evolving scope—adapting quickly with a solution-oriented mindset., • Lead Campaign Development and Execution: This includes end to end campaign planning, creative development, and execution that is tailored to client contexts and decision-maker needs., • Manage the onboarding process for new accounts: data validation, goal-setting, campaign strategy, and launch., • Ideate and implement standout ABM campaigns that resonate with C-level decision-makers and drive tangible business outcomes., • Serve as a quality gatekeeper—ensuring campaign assets are compelling, brand-aligned, and conversion-optimized. Own Measurement and Impact: We focus on turning marketing data into actionable insights that empower account teams in their commercial efforts and demonstrate our program’s impact. • Define and track success metrics across the ABM funnel: engagement, pipeline, velocity, and influenced revenue., • Partner with the CX Senior Analyst to build out the client intelligence arm of ABM—translating marketing signals into insights and actions for account teams., • Collaborate with analytics and operations teams to strengthen attribution models and program impact analysis. Be a Power User of Tech and Process: BCG leverages a robust MarTech stack to power our ABM efforts. This role ensures we’re using our tools to their fullest potential and creating scalable systems for long-term success. • Lead the ABM tech stack across platforms including Marketo, Demandbase, LinkedIn Sales Navigator, CRM, and Tableau., • Document scalable processes and best practices to streamline execution and knowledge-sharing across teams., • Partner with Enablement, Automation, and Insights teams to pilot new tools and drive innovation., • Act as a connector across functions—building strong relationships and embedding ABM best practices across the organization. What You'll Bring You have the aptitude and skills to help drive and scale ABM at BCG in a way that is aligned with BCG’s business goals and unique go-to-market approach. You thrive by collaborating with teams across the organization, working in a lean and agile way to implement BCG’s Account & Commercial Marketing vision and strategy. You are a… • Strategic thinker with strong problem-solving and storytelling skills., • Confident communicator who builds trust and alignment across diverse stakeholders., • Comfortable shifting between high-level strategy and in-the-weeds execution., • Proactive self-starter who thrives in fast-moving, matrixed environments. EXPERIENCE & QUALIFICATIONS • Bachelor’s degree – degree in marketing or communications preferred, • 5-7 years of experience in B2B marketing managing ABM programs., • Proven track record designing and launching ABM campaigns that influence pipeline and revenue., • Exceptional writing and content development skills—able to bring clarity, creativity, and energy to complex topics., • Experience engaging senior stakeholders and coaching teams through change., • Strong data and analytics orientation—you don’t just report results, you shape the story they tell., • Familiarity with ABM and Martech tools (Marketo, Demandbase, Salesforce, LinkedIn Sales Nav, Tableau, etc.) Who You'll Work With You will be a critical team member in BCG’s Marketing function, collaborating across global Marketing, Marketing Technology, and Practice Areas, while supporting BCG accounts and client teams. Your days will be spent working with all levels of the BCG organization, including Managing Directors and Partners (and their account teams, support staff, and assistants), Marketing Directors, and peers. You also may work some with external vendors. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The purpose of this newly created role in the LAB Operations Team is to create a ‘great place to work’ for our London employees and visiting clients to our office. The London office is a flagship office in our LAB (London, Amsterdam, Brussels) system, being the largest office, and the focus needs to be on creating and maintaining a ‘hub’ and thriving center, not only for our London-based employees but also for visiting employees from Amsterdam and Brussels; a destination place to work. The Facilities & Operations Senior Manager will be responsible for leading the delivery and optimization of a portfolio of best-in-class services and facilities at the local level, that cater for local requirements, and ensure parity with other LAB offices, creating a high-quality experience for the system as whole and encouraging inter-LAB mobility. You will work closely both with the Office Leader for London and local HR & Operations leadership, to support the delivery of their local goals for the office environment, and employee experience, the LAB Operations Senior Director and the rest of the LAB Operations Leadership Team, to deliver LAB-wide projects and improvements for the benefit of all offices. *Your responsibilities will include: * • Lead and execute the delivery of all local services and facilities, including Reception, Catering, Cleaning, M&E, Logistics, • Oversee in-house teams, all London vendor contracts and on-site vendor teams, day-to-day, ensuring SLAs and KPIs are adhered to and the highest levels of service delivery, coaching where required to improve performance, • Continuously look to improve the local office environment, local services and facilities, and employee / visiting client experiences – work in partnership with the Director, Operational Excellence on local/LAB-wide operational improvements., • Exercise sound commercial judgment and effectively track and manage all services within agreed Opex budgets, also local Capex project budgets – liaising with and conducting regular budget reconciliation meetings with local and LAB-Finance teams where required., • HS&E lead and responsible person on-site (internal mandatory training, risk assessment, DSE’s, Accident and near miss investigation) as supported by H&S consultants and Compliance / Auditing., • Active member of the Incident Response Team, regularly updating IRT documentation and organizing the bi-annual table-top exercises, to ensure systems and processes are robust and well maintained., • Oversee the delivery of front of house / reception services to a high standard for all visitors and employees., • Execute the delivery of all events and meetings within the London office, including working closely with internal stakeholders, the building reception to ensure a seamless visitor journey for guests, and IT/AV to ensure a good experience of technology., • Develop and inspire a high performing team of local resources / vendor personnel and grow that capability, as required, either with BCG or vendor resources, to meet the demands of the site., • Define clear roles and responsibilities within the operations team ensuring accountability and ownership and good cross-team working, also partnership with other local BST teams, i.e., IT/AV and HR., • Participate in onboarding and induction of new joiners to BCG, completing office tours and presentations, • As a key member of the LAB Leadership Team, build strong relationships with your peers, contribute actively and with a positive mind-set to any LAB-wide activities, discussions and initiatives, to ensure their success., • Partner with your local Amsterdam and Brussels Workplace Operations Manager counterparts, to understand their needs and provide strategic Operations solutions across all LAB offices. • Ownership and delivery of business improvement projects and office programs, across London, i.e., business continuity planning, incident response, and contribution to large-scale office programs across LAB, when required, i.e., roll-out of new technologies across all 3 sites. • Effective tracking of key operational metrics related to London, i.e., local attendance, space utilization, etc. that affords local leadership a detailed view of their real estate investments; space utilization, employee behaviors, and allows for the aggregation of data to a LAB level for a management dashboard. What You'll Bring • 8+ years’ experience working in an operational / service delivery leadership role in-house in an organization, • Experience working in a fast-paced professional service firm environment, • Extensive technical knowledge in a range of building services disciplines across facilities or estate management, with experience of managing both in-house teams and out-sourced providers, • Extensive knowledge of HS&E obligations, and experience in all practical aspects of deploying HS&E compliance, • Good with data; ability to analyze and interpret both technical and financial information, • Excellent English skills (verbal and written communication), • Excellent communication and presentation skills; confident user of the Microsoft Office Suite, • Ability to influence senior stakeholders with reason and logic, • University degree preferred, • Event management and client-experience related projects preferred, • Given the nature of the role, a typical week will require four days in the office as a minimum. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do As the LAB Benefits & Wellbeing Senior Manager, you will lead the strategic direction and operational delivery of benefits and wellbeing initiatives for all employees and Managing Directors & Partners (MDPs) across the LAB system (London, Amsterdam, Brussels). You will oversee end-to-end benefits management, wellbeing programs, and benefit renewal cycles, ensuring BCG’s Employee Value Proposition (EVP) is embedded consistently across markets. Reporting to the LAB HR Senior Director, you will directly manage two team members and co-manage four additional reports in partnership with their local manager. You will collaborate closely with colleagues across the People Team, Finance, Procurement, Global Benefits, and the LAB Leadership Team. Strategy & Leadership: • Own and deliver the Benefits & Wellbeing strategy across LAB, ensuring alignment with BCG’s EVP., • Translate strategy into actionable plans that respond to business needs in a fast-paced environment., • Lead and develop the Benefits & Wellbeing team, fostering a culture of collaboration, accountability, and continuous improvement., • Oversee day-to-day management of all benefits processes, acting as an escalation point for complex issues., • Lead annual benefits renewal cycles, liaising with brokers, external providers, and internal stakeholders., • Partner with the People Team, Finance, Procurement, and Global Benefits to ensure seamless coordination on regional and global initiatives., • Maintain strong relationships with stakeholders, providing timely communication on benefit changes, market trends, and cost implications., • Maintain up-to-date knowledge of UK, Netherlands, and Belgium benefits legislation, market trends, and best practices., • Manage wellbeing initiatives, ensuring they are evidence-based, inclusive, and aligned with business and employee needs., • Lead complex change projects, such as provider transitions or benefit design updates (e.g., pensions, healthcare)., • Continuously review and enhance the overall benefits offering to maintain competitiveness and employee engagement. What You'll Bring • Strategic Thinking and Problem Solving: providing strategy and thought leadership, navigating ambiguity, and driving initiatives from conception to execution., • Collaboration and Communication: teaming effectively with various collaborators across multiple functions, writing compelling communications, and delivering presentations confidently., • Stakeholder Management: developing, engaging, and influencing stakeholders, including senior leaders, with integrity, diplomacy and trust., • Adaptability and Flexibility: staying flexible, shifting gears quickly, and acting upon feedback for continuous development., • Extensive experience in a Benefits & Wellbeing role, with prior experience in management consulting or professional services highly preferred., • Strong leadership and management experience, with the ability to handle a broad range of tasks., • Proficiency in Excel and PowerPoint, with strong analytical and numerical abilities., • Exceptional communication, negotiation, and organizational skills. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.

The Junior Assistant Manager is responsible for coordinating and delivering the Customer Service experience and assisting the Community Manager and Asst Community Manger in the day to day management of this portfolio to achieve budgeted revenue, occupancy priorities, resident retention and leasing goals and objectives. Key Role Responsibilities Acts as a role model at all times by demonstrating the core values. Responsible for viewing activities ensuring that the Property meets the required Company standards, follow up calls are carried out and feedback is received following all viewings. Uses the Companys property systems to generate sales and leasing reports, monitor unit availability data, log and monitor maintenance requests and record incidents and accidents, ensuring records and documents are accurate and up to date. Actively seeks interaction with residents to proactively seek to improve service delivery. Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints and taking appropriate action to resolve and address service issues. Oversees on-site enquiries, ensuring an appropriate inventory of ready apartments, recommending rent pricing and concessions, and monitoring the day-to-day sales and leasing activities. Ensures advertising and promotional activities are effectively implemented. Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities. Stays informed about current market and competitor conditions that may impact the communitys occupancy and results. Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. Monitors lease/tenancy agreement terms expirations to control vacancy exposure. Works with the maintenance team to ensure the physical aspects of the community meet the Companys standards for overall appearance and co-ordinates and inspects show flats for market alignment and touring prospective residents. Works with the Community Manager and Asst Community Manger to engage and motivate the team to achieve Team satisfaction targets. Assists the Community Manager and Asst Community Manger in developing the capability of Team Members in order to meet key performance goals and future succession requirements, coordinating with Learning & Development to ensure training is provided and addresses performance if required. Assists the Community Manager and Asst Community Manger with ensuring on-site teams understanding of applicable statutory UK tenancy legislation, Health and Safety compliance and Companys policies and procedures. Promotes investor satisfaction and retention through timely reporting about the performance of the properties, and responds quickly and with urgency to client/owner concerns, questions, issues, and requests. Reviews and analyses financial and other operational reports to identify and resolve issues impacting leasing performance, and accesses the Companys internal resources as needed to support solutions. Identify and implement opportunities for generating revenue streams and maximise efficiency of utilities. Acts up covering the Asst Community Manger responsibilities in his or her absence, ensuring work is organised and executed in line with Greystar expectations. Participates where required in an on call roster to provide out of hours emergency support for the Community. Ensures the operation of the Community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings. About You Good level of general education. Proficient in the use of Microsoft Office packages including Word, Excel and Outlook. Proficiency in using property operations software. Training will however, be provided. Experience & Skills Essential Experience of successfully driving leasing/sales performance and managing operations including P&L responsibility and budget monitoring within the property sector or similar environment. Detailed knowledge of Landlord/Tenant Legislation A strong team player but capable of working autonomously and taking ownership. Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience. Fluent English verbal and written communication skills. Excellent organisation skills with the ability to multi task and prioritise. Numerical skills necessary to complete the above activities. Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others. Desirable Demonstrable ability to coach and mentor team members. Experience of motivating a team and a proven track record in delivering service excellence in a similar management role/ environment. A knowledge and understanding of UK Health and Safety policies What We Offer We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more. About Greystar Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystars pan European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain. One of Greystars core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at . TPBN1_UKTJ

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