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Location: Sunderland or London (on-site 3 days per week in chosen base location) Contract Type: Permanent Salary: To be discussed Are you an experienced Workday Functional Consultant / Functional Partner with solid Workday Talent & Performance experience? Are you looking for an opportunity to spearhead the ongoing improvement of its use within a progressive end-user environment? If so, apply now for this new permanent role. This role could be based in either central London or Sunderland and will require 3 days per week onsite in your base location. The Senior Functional Partner for Workday Talent and Performance will be joining at a time of significant investment and transformation in the way that the organisation uses Workday. You’ll be the SME for Workday Talent & Performance and will be key in driving its adoption by the business as well as continuous enhancements to its functionality. This strategic role is responsible for the delivery and continuous improvement of Talent and Performance processes within Workday, ensuring optimal configuration, security, and business process alignment. Although your core focus will be the Talent & Performance module, the Senior Workday Functional Partner will support junior analysts with other modules where possible, as well as partnering with stakeholders to maximise the value add to the business. Key Responsibilities • Lead and maintain Workday Talent and Performance modules, including upgrades and change requests, • Develop and deliver a roadmap for Talent and Performance enhancements, • Facilitate workshops and demos to promote understanding and adoption of Workday, reducing off-system processes, • Own communications across relevant workstreams, gathering feedback and driving engagement, • Partner with stakeholders to identify and implement continuous improvements, • Configure and maintain reports, business processes, and security policies, • Test new functionality and manage incident resolution within SLA guidelines, • Leverage Workday Community and Success Plans to stay aligned with best practices, • Support training activities and maintain user documentation To be successful in this role, the Senior Functional Partner / Functional Consultant will ideally have completed 2 cycles using Workday Talent & Performance. This is an exceptional opportunity to make a real impact at a time when the business is supercharging its use of Workday. There is a shared ambition internally to make full use of the systems capabilities and you’ll be supported in achieving this. The salary and package is flexible depending on experience and this can be discussed directly. Please apply to be considered and we will be in touch if the opportunity is a good fit. Senior Functional Consultant – Workday Talent & Performance

AESC is a world-leading battery technology company committed to research, development, design, manufacture, and sales of high-power batteries for EVs and energy storage batteries (ESS). AESC has approx. 12,000 employees and 10 production plants in Japan, the U.S., the U.K., China, and France – this production network is growing globally. For the past 12 years, AESC has produced high-performance, extended range batteries for more than 650,000 electric vehicles in 44 countries, achieving a record of “zero critical battery malfunction.” We are currently seeking candidates to fill the APS Plant Manager role to support our operations in one of our production facilities. All of us at AESC – regardless of functional area or expertise – share a passion to design, manufacture, and sell high-performance products. It is our policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, disability, or any other status protected by law. Job Summary The APS Engineer will be part of a Global support team responsible for supporting the development, launch, upkeep, and improvement of the Production Management System, including training, new plant launch, and digitalization efforts. This position will report to APS Regional/Global Manager. Job Functions • Participates in the development, launch, upkeep, and improvement of Manufacturing standards, • Revises and maintains documents based on feedback and customer needs at established frequency, • Prepares recurring reports and makes necessary communications, • Participates in the success of new plant launches through hands on support and training, • Helps correlate shop floor activities to organizational KPI’s, • Supports compliance to industry standards and internal QMS procedures, • Performs and / or supports Internal evaluations to ensure compliance, • Identify, document, and effectively communicate business requirements and opportunities for improvement of business processes, • Collaborate with management on development and execution of project roadmaps, planning and prioritization, • Coordinate with different departmental and regional stakeholders to produce improved business outcomes, • As necessary, be able to support different regions, shifts, and schedules, • As necessary, performs other related duties of which the above are representative Management Responsibilities Has indirect subordinates and counterparts across regions. Provides coaching, guidance, training and staff development; Strong ability to leads without authority. Ideal Qualifications • Bachelor’s degree or equivalent international qualifications in a related field, • 5+ years of related professional-level experience, • Excellent written and verbal communication skills, • Great analytical, critical thinking and problem-solving abilities, • Superior presentation and negotiation skills, • Strong management and organizational skills, • Adaptable and capable of working in fast-paced environments, • Advanced working knowledge of Microsoft Office and other PC applications, • General understanding of lithium battery manufacturing, product knowledge, battery manufacturing processes and equipment, and related information systems, • Preferred experience in lean manufacturing production system training and execution

Start date: 19 January 2026 Rate of Pay: £26,748.80 per annum Location: Gateshead - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND WORK FROM HOME IS NOT AVAILABLE FOR THIS POSITION Shifts: Full time 40 hours per week. Monday – Friday between 08.00 am and 6:00 pm. You must be fully flexible to work any shifts between these hours. Training: 11 days The Role: We are seeking dedicated Contact Centre Agents to join our team. We are looking for individuals who possess a unique blend of compassion, strong judgment, assessment skills, professionalism, and with excellent time management skills. This role is unique which entails assessing caseloads, in a timely manner. Your responsibilities include managing a dedicated caseload with empathy, professionalism, and confidentiality, while collaborating with relevant agencies and stakeholders to address complex issues. Ultimately, your role aims to enhance the well-being and financial stability of potential vulnerable customers through proactive intervention and effective case management. Key Responsibilities • You should be confident in conducting challenging but effective conversations, • You are required to maintain multiple cases simultaneously, varying by type and stage, • You will be responsible for managing a designated caseload, • You will be required to question in a curious and confident manner, whilst being considerate of potential sensitivities, asking appropriate follow up questions relevant to uniqueness of the case as required to gather evidence, • You should be able to review and compare multiple sources of information, including using reasoned judgement to assess contradictory pieces of evidence, • You should be able to engage with potentially challenging and vulnerable individuals, whilst demonstrating empathy and excellent customer service skills, • At times you will be required to work collaboratively within your own team and with wider teams to support delivery outcomes, • You should be proactive in talking to relevant people to get advice and information when unsure how to proceed, • You will be responsible for managing and conducting caseloads by following a structured review process in adherence to all legal and policy requirements, • You will decide what evidence is appropriate to request as is required to confirm the validity of declarations, considering the uniqueness and context of each individual case, • You will be accountable for planning and conducting robust interviews asking challenging questions to gather all relevant information; exercising judgement to tailor follow up questions specific to each individual case, • Gathering, verifying and assessing all available information, and deciding on an appropriate course of action, • You will be required to record the progress of caseloads on specific systems, including maintaining and retaining relevant evidence in an evidence file including redacting and annotating sensitive material when appropriate Background Checks The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, we will ask you to provide documents/evidence to allow us to perform the below checks: • Identity check, • Nationality and Immigration Status (including the entitlement to undertake the work we are offering), • Basic Criminal Records Check (including international criminal checks if you have lived outside the UK in the last 5 years), • Employment/Academic History Check - for a period of three years leading up to your application. We will require documented evidence of your three-year history such as employer/education references, payslips/P45s, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us. Please note that if you are selected for the role, we will require all documents/evidence before we can confirm your start date with us. All screening and evidence must be completed satisfactorily before commencement of employment. We strongly recommend you start to compile this information so you have it ready to supply when needed. What else do we need from you? • Strong verbal and written skills with the ability to show attention to detail, • Ability to establish excellent customer relationships in a fast-paced environment, • A can-do attitude with the ability to interact with lots of different people, • Professional and emotional stability, able to remain professional and maintain professionalism and provide consistent customer service when engaging with Claimants, • PC skills, and the ability to navigate multiple systems competently, with ease, • A good consistent typing speed and the ability to multi task, • Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence, • Processes will be ever evolving and it is essential that you are adaptable and open to change Benefits of being a Customer Service Representative • On-line recruitment process, with potential job offer within 24 hours and fully paid training, • 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary, • Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy., • Refer & Earn Scheme, • Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days’ year and our Interactive Health and Wellbeing Hub, • Life Assurance Cover & Pension Scheme, • Length of Service and monthly recognition awards Disclaimer Please note, only candidates who meet specific proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

You don t need to go to university to kickstart your career! Do you want to be learning whilst you are earning and keeping up to date with the latest technology? By choosing Primary Goal as your training provider, not only will you be learning whilst you're earning, you will also be keeping up to date with the latest technology. At the same time, CompTIA learning content is at the heart of our delivery, and we will provide you with the knowledge for your Level 3 Information Communications Technician apprenticeship. By using CompTIA practice, learn, and labs provided to you as part of your apprenticeship, you'll be able to prepare yourselves for the following exams: CompTIA A+ (Exam 1 and 2) CompTIA Cloud Essentials Are you passionate about technology and eager to start your career in IT? We are recruiting on behalf of Tyne Coast Academy Trust, where you will gain valuable experience as a Level 3 Information Communications Technician, following the Support Technician pathway. We pride ourselves on the support we provide our apprentices. You won t be left to figure things out on your own; we will support you throughout your apprenticeship journey, working closely with your employer. JOB PURPOSE Provide first-line IT support to TCAT schools for all aspects of IT infrastructure, including networking, server hardware, and software, resolving support issues with guidance from team members and skills learnt from the apprenticeship and on-the-job training. KEY RESULT AREAS 1. Provision of an IT helpdesk support service to schools. 2. Provide hardware support services to meet school requirements including installing, upgrading, maintaining and supporting IT hardware. 3. Support school and central team staff and pupils with the use of IT equipment and software. 4. Undertake IT equipment repairs . 5. Install computer software as required. 6. Provide support for in-school events requiring IT equipment/support, including assemblies, visiting speakers, parents' evenings, etc. 7. Complete any ad hoc project work, as required. 8. Attend and fully complete education courses and assessments that are part of the apprenticeship programme. 9 . The post holder may be required to perform duties other than those given in the job description for the post. The duties and responsibilities attached to posts may vary from time to time without changing the general character of the duties or the level of responsibility entailed. VARIATION IN THE ROLE Given the dynamic nature of the role and structure of TCAT, it must be accepted that, as the Trust s work develops and changes, there will be a need for adjustments to the role and responsibilities of the post. The duties specified above are, therefore, not to be regarded as either exclusive or exhaustive. They may change from time to time commensurate with the grading level of the post and following consultation with the member of staff. EQUALITY AND DIVERSITY TCAT is committed to equality and diversity for all members of society. The trust will take action to discharge this responsibility but many of the actions will rely on individual staff members at the Trust embracing their responsibilities with such a commitment and ensuring a positive and collaborative approach to Equality and Diversity. This will require staff to support TCAT s initiatives on Equality and Diversity which will include embracing development and training designed to enhance practices and the experiences of staff, students and visitors to the trust with an all-inclusive approach that celebrates differences. Failure to embrace these commitments may lead to formal action. If you as a member of staff identify how you or the academy trust can improve its practice on Equality and Diversity, please contact the Chief Operating Officer. HEALTH AND SAFETY All members of staff have a duty to maintain safe and clean conditions in their work area and co-operate with TCAT on matters of Health and Safety. This will include assisting with undertaking risk assessments and carrying out appropriate actions as required. Staff are required to refer to the Trust and safety policies in respect to their specific duties and responsibilities. LEARNING DEVELOPMENT All staff are required to participate fully in TCAT Learning Development programmes and have a responsibility to identify their own professional development needs in conjunction with their line manager. COMMITMENT TO SAFEGUARDING VULNERABLE GROUPS TCAT is committed to safeguarding and the prevent duty. Ensuring safeguarding arrangements to protect children, young people and vulnerable groups meet all statutory and other government requirements, promote their welfare and prevent radicalisation and extremism. TCAT expects all staff and volunteers to share this commitment. The successful candidate will need to complete the school s application form under the safer recruitment requirements. THE TRAINING YOU WILL BE PROVIDIED WITH: Comprehensive introductory modules to technical concepts Level 3 Information Communications Technician apprenticeship standard Training for all pathways of your IT career (support technician, network technician, digital communications technician) Specialising in a portfolio of evidence for the Support Technician pathway e-learning training materials Bi-weekly virtual classroom training on all options of the apprenticeships Access to virtual labs to develop technical competency Monthly work-based coach visits and competency checks 9 am 5 pm Support desk for technical support Personal Learning and Thinking Skills and Key Skills development Option for vendor and technical certificates- e.g. CompTIA You will also have the opportunity to network with a range of other apprentices on our programme who can share ideas, offer suggestions, and support. Our apprentices love being able to help each other! As one of our apprentices, you will also have access to our online portal that will provide you with information and technical guidance, as well as links to the helpdesk to speak to technicians who can give real-time advice and support. Accountable to: Director of IT Learning and Services Working Week: Full-time Monday to Friday. Salary: National Apprenticeship wage. Essential Qualifications: GCSE Grade 9 - 4/A - C in English and maths. Desired Qualifications: GCSE or Level 2 qualification in an IT-related subject. Expected Duration: 15 months and 4 Months End Point Assessment. Where a Primary Goal apprenticeship can take you: This is a great opportunity for you to develop skills that will enhance your networking career. On passing your Primary Goal apprenticeship, you will gain professional recognition for the Register of IT Technician (RITTech). We also offer a progressive step in some cases, onto our Level 4 Network Engineer apprenticeship programme. PLEASE NOTE We will require a copy of your CV. When completing your CV, please consider the job description and the role you are applying for. Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject. Hold international equivalents of the above qualifications. You must be able to provide an official document stating how your international qualifications compare to the UK qualifications at the time of your application. For more information, please visit the UK ENIC website, Disability Confident: Primary Goal is committed to being a Disability Confident Training Provider, and as such will make reasonable adjustments required for the interview. Please discuss any requirements that you may have with the Recruitment Team. Please note that all apprenticeship offers are subject to eligibility checks conducted by Primary Goal. While the organisation is undertaking recruitment, successful candidates must meet the required apprenticeship funding and programme eligibility criteria before training can commence. Due to the high volume of applications received, we cannot always reply to all individuals who have applied for the role. If you have not heard from Primary Goal within four weeks of the closing date, please presume that your application has been unsuccessful. Powered by JazzHR