Trabajos complaints manager en , London - Page 2Crear alertas

Key Accountabilities We are looking for an exceptional leader to grow Private Bank and Wealth Management presence in London with key accountabilities for the role holder including: Driving commercial growth through effective sales and commercial management of the team, the role holder will: • Achieve and exceed team objectives with the balance of commerciality, cost discipline and risk & control management., • Provide sales leadership and direction for the team as well as developing and executing the team strategy and driving consistent, high quality delivery., • Actively drive individual Wealth Manager & Wealth Planner commercial activity and outputs through effective sales management., • Lead both internal and external stakeholder engagement to build on the strong Barclays PBWM brand with key introducers and influencers., • Actively supporting the acquisition, servicing, development, and retention of clients to achieve the business plan., • Drive team member behaviour to deliver all the relevant standards associated with the Client Advisory Framework and Barclays Values., • Identify opportunities and implement solutions that enhance the client experience and increase share of wallet., • Monthly 121s using Wealth Management balanced scorecard approach, • Focus on prospect management with the team in line with framework, • Active pipeline management to support the team in winning new business and removing barriers, • Deliver an enjoyable environment for the team to engage positively and constructively with clients, • Drive pro-activity of advice for all clients, • Leveraging all members of the advice team including Wealth Managers, Wealth Planners, Investment Advisors, Research & Investment Teams and Mortgage Advisors as appropriate, • Driving client service across the team with a focus on the on- boarding experience, rapid concern / complaints resolution, • Client coverage - right client, right Wealth Manager, • Broad experience of the financial services industry, particularly in the areas of retail regulated products and services to high net worth customers, • Proven ability to establish and sustain clear operational process for teams of people., • Hold appropriate professional qualifications for supervising FCA approved persons., • Competent in both performing the controlled function and in supervising and assessing team members in the performance of regulated activities., • Experience of managing a talent agenda and of working to continuously improve the quality of the team through rigorous performance management. Purpose of the role To manage relationship management initiatives and set the strategic direction. Provide support to the bank's senior management team, and to manage product development risk across the organisation. Accountabilities • Development of strategic direction for relationship management, including the implementation of up to date methodologies and processes., • Management of relationship management initiatives, including oversight of colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness.., • Relationship management of stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services., • Development and implementation of policies and procedures for relationship management., • Management of relationship management risk, including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank's relationship management and compliance functions.., • Monitoring the financial performance of relationship management, including revenue, profitability, and cost control., • To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide.., • They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.., • Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives., • Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function., • Escalates breaches of policies / procedure appropriately., • Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence., • Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate., • Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives., • Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives., • Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations., • Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area., • Negotiate with and influence stakeholders at a senior level both internally and externally., • Act as principal contact point for key clients and counterparts in other functions/ businesses divisions. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Join us as a Senior Product & Proposition Manager - Onboarding at Barclays where you will help shape the future of banking by managing and developing existing and new products and/or services. The Onboarding team manages customer journeys for new customers joining the BUK bank or taking out new products. The journeys are a key strategic area of focus for BUK with an exciting transformation agenda planned for 2026 with us looking to a) drive step-change improvements to the customer journey b) opening new digital product journeys c) enabling new customer groups (for example Youth) to apply for products digitally d) driving architecture simplification and modernisation. These roles focus on delivering customer-benefitting, strategically critical improvements, requiring strong understanding of onboarding processes, system functionality, and risk management. The role holder will also be responsible for managing the business as usual customer journey and flows. To be successful as a Senior Product & Proposition Manager - Onboarding, you should have: • Demonstrable Product experience, • Evidenced Control and risk experience, • People management experience, being able to manage through change, • Operational experience This role can be based in London, Glasgow, Manchester, or Northampton. Purpose of the role To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls. Accountabilities • Development of customer level strategies & solutions that are tailored to customers' needs., • Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys., • Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities., • Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey., • Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product., • Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch., • Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively., • To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures.., • If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements.., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.., • OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.., • Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment., • Manage and mitigate risks through assessment, in support of the control and governance agenda., • Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does., • Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business., • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies., • Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions., • Adopt and include the outcomes of extensive research in problem solving processes.

The role Are you seeking a new challenge where you can truly make a difference? If so, Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team at Cheyham Park, Surrey. With occasional travel to schemes across South West London. Reporting to a Team Manager, you will play a crucial role in providing support to our Independent Living Sheltered Schemes. Your responsibilities will include offering a front line service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities. To excel in this role, you must possess a full clean UK driving license with access to your own vehicle, and be willing to work 5 days a week on schemes, demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure. If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team. What you'll be doing • Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice., • Deliver the service in line with agreed parameters for the role., • Conduct assessments of risk and need and provide personalised support to residents. - replace with - Providing a customer facing service to residents, have regularly contact with them, including making daily welfare calls., • Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement., • Work closely with other agencies to ensure residents are able to access a full range of services and support., • Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required. What you'll need • Understanding of the diverse needs of older people, • Able to develop partnership working internally and with other agencies to generate effective solutions to problems, • Ability to manage time & tasks effectively, work well under pressure both individually and in a team, • Customer-focused and experience of providing excellent customer care, • Able to take responsibility for a scheme, the residents who live there and the service provided to them., • Willingness to learn housing management tasks as required e.g. rent arrears, ASB, Fire safety, • Able to receive and respond to customer feedback and complaints professionally at all times Closing Date: 7th October 2025 Applying for roles with us About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What's in it for you Pension Life assurance Healthcare cash plan Eyecare & dental Birthday leave Retailers discounts Cycle to work Buy & sell annual leave Season ticket loan In-house academy & career development Flexible working Inclusion & Diversity We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

Quality and Co-ordination Manager.We are looking for an experienced Quality and Co-ordination Manager to oversee Homecare, Repairs, Compliance & Complaints/Disrepair.Reporting to the Senior Commercial Manager, you will ensure efficient workflows, coordinate high-priority works, and maintain str

Deputise for Complaints Manager with regards to management of client relations and appropriate attendance and input at relevant governance meetings.

Closing Date: 31 October 2025 Annual Salary £25,000 + benefits Getting qualified. It's a huge achievement that can completely change your prospects - but it's not always open to everyone, whether that's due to the cost of university or the timing not being right. But with our apprenticeships, all that can change. Here at Barclays we offer a world-class programme that provides you with a permanent, full-time job with a competitive salary from day one - all whilst gaining a professional qualification at the same time. Whether you're a school-leaver looking for alternative options to the traditional university route or you're someone thinking differently about your future, we'll help you to build an extraordinary career at Barclays, no matter your background. Our programme is designed for school leavers and career changers, but is open to anyone, no matter your background or your age. So you'll be joining an Apprenticeship cohort who are from all different walks of life, whether that's school leavers starting their career, ex-military wanting to kick-start a career in the corporate world to parents wanting to return to work after having time off. If you have already have degree, make sure you visit and consider our graduate opportunities. Why a Barclays Apprenticeship? You'll get the opportunity to earn whilst working towards a Senior Financial Services Customer Adviser Apprenticeship, a perfect blend of theoretical learning and real-life practical work whilst on a full-time salary in a permanent job. A unique chance to get a professional qualification without the student loan, all whilst getting years of work experience under your belt. Due to the evolving nature of Apprenticeships, a new Apprenticeship might become available and if deemed more relevant to your role, we'll change the Apprenticeship before you start. We've spent 15 years perfecting the support that you'll receive on our Apprenticeship programme. From day one, you'll be assigned a Programme Support Manager matched to your needs and background, and together with your People Leader, they'll support you as an individual. We'll also match you to an expert in your specialist subject, ready to share their knowledge. The Apprenticeship route gives you the opportunity for self-discovery and helps you to explore different career paths. With over 325 years of expertise in Banking, Barclays operates in 39 countries, employing around 90,000 people to help move, lend, invest and protect money for customers and clients worldwide. Giving you endless opportunities to network and discover what makes you tick. Retail Banking at Barclays In Retail Banking, we create and deliver brilliant experiences for all kinds of Barclays customers. By understanding the people we serve, we shape the future of our products and services. From savings accounts to investments, from mortgages to credit cards, from insurance policies to digital banking, Retail Banking makes money work for customers all over the UK. We're also champions for entrepreneurs. Through Business Banking, we work alongside over a million small and medium enterprises, helping them grow and thrive. More than just financial support, we build lasting relationships and provide businesses with the tools they need to succeed. Branch Customer Care In this role, you'll be at the forefront of delivering exceptional customer service-responding to inquiries, resolving issues, and managing client requests with efficiency and care. You'll personalise each interaction across multiple digital channels, ensuring a seamless and meaningful experience for every customer. Your day-to-day will involve close collaboration with internal teams including sales, operations, risk management, compliance, and collections to meet client needs and uphold regulatory standards. You'll play a key part in resolving queries and supporting business operations, all while maintaining a high standard of customer care. Are you eligible? First, you'll need the right qualifications. For this apprenticeship opportunity you'll need 5 GCSE's at grades A*- C (9-5) including Maths and English (or equivalent). Beyond that though, we're also looking for commitment and enthusiasm. Our Apprenticeships place deep investment in you as an individual. That means we need you to match that commitment: you'll turn up every day ready to work hard, push yourself, and think differently about what you're capable of. You'll have the backing of a global bank, and you'll rise to that expectation. To apply for our apprentice programme, you must meet the Government's apprentice funding requirements that apply to you as outlined in for apprentices in England. The Government apprentice funding requirements include a number of requirements that you must meet, including a requirement that you have been ordinarily resident in the UK for the previous three years on the first day of learning (subject to certain exceptions), and that you hold the legal right to work for the full duration of the apprenticeship programme prior to commencing the programme. Working In London All our London branches are well-connected by excellent transport links and surrounded by fantastic local amenities, making them ideal places to grow your career in a fast-paced, customer-focused environment. What happens once you apply? Step 1 - We'll review your application Step 2 - You'll be asked to complete our online assessments Step 3 - We'll ask you to complete a survey, so we can be sure of your eligibility Step 4 - It's time to attend a virtual or in-person assessment day, where you'll be assessed during a group activity and interview (this will take place from November 2025) Step 5 - We'll let you know the outcome and give you feedback. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law. Purpose of the role To participate in the day-to-day activities of the retail banking division providing insights and expertise that help senior colleagues make informed decisions, develop new products and services, and identify new market opportunities Accountabilities • Execution of small research projects, research to support strategic decision making, preparation of presentations and reports to communicate research findings, collaboration with senior management to implement research findings for retail banking., • Collaboration with cross-functional teams to support business initiatives., • Participation in training and development programs to enhance skills and knowledge., • Identification of opportunities, development of business cases, management of the deployment and launch of new products and services for retail banking., • Management of client relationships and provision of customer service support to clients and customers, under steadily decreasing supervision, responding to questions about products and services, processing of transactions, and resolution of customer complaints., • Management of the development and implementation of financial models and strategies that support in decision making for retail banking., • To meet the needs of stakeholders/ customers through operational excellence and customer service., • Perform prescribed activities in a timely manner and to a high standard., • No people leadership roles at this grade., • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members., • Identify escalation of policy breaches as required., • Take responsibility for customer service and operational execution tasks., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct., • Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function., • Work within well-defined procedures that may involve a variety of work routines., • Demonstrate an understanding of the procedures., • Evaluate and select the appropriate alternatives from defined options., • Make judgements based on the analysis of factual information.

Day Centre Manager Meadows House Residential and Nursing Home, 95 Tudway Road, Kidbrooke, London, SE3 9YG £17.18 per hour 15 hours a week Why work for us? We spend so much time at work don't we, so our ethos at Sanctuary Care is to enrich the lives of both our residents and staff. Let's have some fun while we're at work, support each other and work hard as a team. There's loads of training and promotion opportunities available for those who want to pursue it and everyday job satisfaction at Meadows House for all regardless of role. Sanctuary Care has over 100 care homes and you can 'feel' the difference a team makes the moment you step through one of our doors. The team at Meadows House is special and we're looking for special people to join us. Become a part of it and apply for this role. Here's more about the role: • Lead and manage a high-quality, commercially viable day care service that meets customer needs and complies with all contractual, legislative, and organisational standards., • Recruit, develop, and support skilled staff, ensuring performance excellence and alignment with service requirements., • Oversee financial operations, including budgeting and cost control, to maximise income and ensure value for money., • Level 4 in Management of Care or equivalent, • Extensive senior management experience within the care sector with deep understanding of regulatory requirements, hands-on experience in supported care environments, and proven success in leading and managing staff teams. Your Mind and Body • Occupational sick pay after 12 month's service (for those on contracted hours only and subject to qualifying period), • Confidential 24/7 employee advice service (Includes medical and legal advice), • Wellbeing resources through our employee platforms including Aviva Digicare, • Additional compensation for overtime, • Financial wellbeing support including access to affordable loans via salary finance and free mortgage advice, • Exclusive discounts through our e-hub platform, • Securing your future with our contributory pension plan, • Life assurance, • 20 days annual leave plus bank holidays (pro rata), • Complimentary meals during long shifts, • Growth and development with us through comprehensive training and internal career opportunities, • Ability to be part of our inclusive staff networks like the Parent Network and Disability Network, • Loyalty recognition scheme for 12 month's service onwards The reference number for this position is 225923 If you are applying internally, don't forget to use your internal careers account to submit your application. We might get a lot of applications so reserve the right to withdraw this advertisement at any time. Don't miss out, please apply early. Job Segment: Nursing Home, Inspector, Manager, Healthcare, Quality, Management

This is not a Technical or IT role:.To ensure timely and appropriate complaint resolutions in line with FCA regulations and client service delivery schedules.Promote positive customer outcomes to ensure that Conduct Risk and Consumer Duty standards and values are instilled within the business.Overse

Quality and Co-ordination Manager Permanent | London | Up to £65,000 per annum We are looking for an experienced Quality and Co-ordination Manager to oversee Homecare, Repairs, Compliance & Complaints/Disrepair. Reporting to the Senior Commercial Manager, you will ensure efficient workflows

About Us: Zenith Bank (UK) Limited (ZBUK) is a subsidiary of Zenith Bank PLC, the most profitable bank in Nigeria with an established trajectory of superlative performance, as well a strong pedigree of innovation, resilience, and market dominance. On an annual basis, Zenith Bank PLC amasses a string of notable awards; one of the most recent being listed as the sole Nigerian brand on the World’s top 100 companies in 2023 by the World Finance Magazine. Zenith Bank (UK) Limited (ZBUK) was set up with a clear strategy to leverage trade and investment flows between Nigeria and Europe, by providing intermediary banking services and facilities for trade-related working capital and capital expenditure. Zenith Bank recognizes the importance of leveraging a highly skilled workforce to achieve its strategic and operational goals. The bank is committed to providing an environment that is conducive for effective performance by availing all staff the necessary learning opportunity. We value the well-being of our staff and we encourage them to strike a balance between their work and personal lives, thereby creating a healthy atmosphere for personal development and career success. With the introduction of new services here in the UK and our unparalleled knowledge of business with Africa, our 5 year strategy ensures “Controlled Growth” as we aim to become the Bank of choice for businesses wishing to transact in the African continent. Role Purpose: The purpose is to ensure execution of the regulatory compliance arrangements including the provision of advice and ensure that Zenith Bank (UK) Ltd (“ZBUK”) operates within a strong and positive compliance culture. Working with the CCO to develop, implement and monitor Compliance monitoring, strategy and policy for ZBUK; and to support the CCO in overseeing the evaluation, measurement, monitoring and management of regulatory risks enterprise wide. In addition, to ensure the Bank’s regulatory framework remains robust and ensure all returns and policies are tracked. Ensure that the Compliance policies comply with legal and regulatory requirements. Key Tasks and Duties: Day to day management of regulatory compliance- Tasks & Duties Responsibility for managing the daily regulatory routine tasks: • Review regulatory updates from multiple Regulators and communicate to the relevant teams across the Bank, • Provide management transparency and overall assurance in the Regulatory return process within Zenith Bank, DIFC and Paris branches through thoughtful presentation of dashboards, regular reports, and ad-hoc management information as needed., • Provide advice on any regulatory matters and/or regulatory communications, • Review of regulatory returns across the Bank including Dubai and Paris Branches to ensure accuracy of the data presented., • Monitor, review and track all policies for the Bank including multiple jurisdictions of UAE and France, • Keep abreast, analyse, and communicate policy and market developments in regulatory reporting to relevant stakeholders including senior management on a timely basis., • As part of the 2nd LoD role, review, and challenge all the regulatory returns (and the processes that underlie their production) required for the Bank of England, the Financial Conduct Authority, and the Prudential Regulation Authority (among others)., • Review and approval of new communications and financial promotions, • Assisting the CCO with the Weekly Compliance Update to Exco, • Undertaking a weekly review of Risk Events to scan for potential complaints, • Undertaking a weekly review of a sample of Treasury dealer chat messages, • Undertaking a monthly review of the Complaints Register, • Undertaking a 2nd line check of the monthly ISEM prepared, • Undertaking a monthly review of the Management Responsibilities map, • Undertaking a quarterly review of investment documentation obtained from our clients, • Undertaking a quarterly review of client MiFID categorisations, • Undertaking a quarterly review of investment trades for suspicious transactions, • Undertaking a quarterly review of Personal Account Deals for unusual price movements, • Undertaking a quarterly review of CASS Reconciliations, • Undertaking a quarterly review of expenses claims, • Undertaking a quarterly review of hold mail, • Undertaking a quarterly review of the gifts and hospitality register, • Undertaking reviews of suitability of personal recommendations at appropriate intervals, • Coordinating the annual gifts/hospitality and Personal Account Dealing undertakings, • Assisting the CCO with the preparation of the Quarterly Board Regulatory Update, • Assisting the CCO with the ACC Update on changes to policies and procedures, • Undertaking a quarterly review of staff routinely in contact with the regulators, • Undertaking a quarterly review of potentially obsolete staff records, • Submitting the Professional Standards Data Report to the FCA, • Submitting the annual Fee Tariff Data Report to the FCA, • Preparing the CASS 10 Review and Custodian Selection for the Board, • Preparing the CASS 10 Annual Compliance Report to the Board, • Undertaking the Annual CASS6.3 Review of Custodians, • Undertaking the annual review of CASS Procedures, • Undertaking the annual review of CASS Reconciliation Frequency rationales, • Undertaking an annual review of relevant manuals, procedures and policies, including the Compliance Manual, Regulatory Investment Manual, CASS Manual and Accountability Policy., • Undertaking an annual review of the Bank’s Execution Policies, • Preparing and submitting all regulatory returns to the FCA, • Working with the CCO to complete the annual Compliance and CASS Risk Assessments (The list of Compliance Routine Tasks is non-exhaustive and will be updated from time to time in line with the Bank’s requirements in relation to identified emerging risks and industry/regulatory trends.) • Working with the CCO to ensure that the Compliance Monitoring Programme, Routine Compliance Tasks Schedule and Risk Register reconcile and remain appropriate and up to date, • Keeping up to date with relevant legislative and regulatory updates and ensuring these are implemented within the Bank’s systems and controls, • Providing advice and guidance to other departments on regulatory matters, • Working with the CCO to facilitate the development of a compliance culture which is conducive to minimising the risk of regulatory failure and the resultant reputation damage, • Taking action to remedy any breaches that occur, • Maintaining an interest and involvement in broader Compliance Department knowledge and activities for the purposes of assisting the CCO and & Deputy Compliance Manager as and when required., • Assisting the CCO and with other matters that may arise from time to time. Experience and Education: • Relevant degree-level qualification – Compliance or LLB preferred qualification, • Minimum of 4 years of relevant industry experience., • Good knowledge of the legal and regulatory framework and the regulatory environment., • Good knowledge of financial services products., • Sound generalist compliance knowledge. Skills and Competences Required: • Excellent team working and interpersonal skills., • Ability to balance business/market needs with regulatory and reputational risk., • Excellent oral and written communication skills., • Assertive and persuasive, with the ability to challenge but retain colleagues support., • Strong organising, planning and prioritising skills., • Ability to work under pressure., • Ability to analyse and interpret complex information., • Ability to work on own initiative., • Ability and willingness to take on new tasks., • Ability to meet deadlines and achieve agreed targets., • Ability to be flexible and adaptable to changing demands., • Investigative and questioning nature. This is a permanent position paying up to £75,000 based on experience

Handling complaints and providing solutions * Maintaining policies and procedures in accordance with company policies * Ensuring compliance The Successful Applicant will need to possess the following skills: * Must have 2 years’ experience as a Property Manager * The candidates mu

A senior role responsible for the day to day management of Quality and Co-ordination of the 3 areas of operation for Homecare, Repairs, Compliance & Complaints/Disrepair working under the direction and supporting the Senior Commercial Manager. Quality & Coordination Manager. This is a fantas

Key Responsibilities of the Interim Contracts Manager: Managing and monitoring estate services contracts, ensuring compliance with KPIs and SLAs Leading a team to investigate and resolve complaints, liaising with residents to address issues Conducting inspections, analysing performance data, and pro

New Interim Compliance Manager (12 month-FTC) opportunity working with a top performing Lloyd’s syndicate. This role will provide hands-on support across a broad range of compliance activities, contributing directly to key regulatory and governance functions. Key Responsibilities include: • Lead Consumer Duty and Fair Value activities, including assessments, reporting, and product governance., • Manage customer complaints and liaise with regulators (Lloyd’s, FOS)., • Support financial crime and sanctions reviews, responding to internal queries., • Assist with Lloyd’s/FCA reporting, SMCR compliance, and delegated authority oversight., • Contribute to compliance monitoring, horizon scanning, and regulatory change., • Support the Compliance Lead on projects and oversight reporting. Key Skills and Experience: • Proven experience working in compliance within the Lloyd’s market., • Solid understanding of conduct risk, complaints handling, and product governance.

Head of Compliance – Lloyd’s Market Insurance Business London | Full-time, Hybrid | Are you a Compliance Manager or Senior Manager with solid Lloyd’s market experience looking for your next big career step? A leading player in the specialty insurance market is looking for a dynamic and experienced compliance professional to step into the role of Head of Compliance. This is your chance to take ownership of a well-established compliance framework while leading a small, high-calibre team in a broad, generalist role at the heart of a regulated Lloyd’s business. Why This Opportunity Stands Out • Big Step Up: Ideal for someone operating at Manager or Senior Manager level who’s ready to take the lead and drive regulatory strategy at a senior level., • Wide-Ranging Remit: From compliance monitoring and training to product governance, SM&CR, data protection, and regulatory liaison — no two days will be the same., • Lloyd’s Market Focused: You’ll work closely with Lloyd’s, the FCA, and internal stakeholders to ensure continued alignment with regulatory requirements., • Strategic & Practical: You’ll be just as involved in defining compliance frameworks as you are delivering them — in a culture that values practical, risk-based compliance., • Key Responsibilities As Head of Compliance, you will: • Own and develop the business’s Regulatory Compliance Framework, • Define and maintain the Regulatory Risk Universe, policies, and internal controls, • Lead the Compliance Monitoring Plan and manage delivery through your team, • Oversee the Compliance Training Plan, including bespoke training sessions, • Track and communicate regulatory developments across the business, • Act as the key contact for regulators and market bodies, managing reviews and interactions, • Provide compliance input into new business initiatives and market opportunities, • Lead oversight of sanctions screening, complaints management, and data protection, • Maintain and enhance the firm’s SM&CR framework, ensuring continued compliance, • Advise on Product Governance and document a fit-for-purpose oversight framework What We're Looking For • Proven experience in regulatory compliance within a Lloyd’s market firm — essential, • A blend of advisory, policy, monitoring, and oversight experience, • Ability to partner with business teams to provide clear, commercially aware compliance advice, • Strong understanding of UK regulatory frameworks, including FCA Handbook, SM&CR, and Lloyd’s oversight, • Previous exposure to areas like product governance, complaints, sanctions, and data protection, • Confident communicator with strong leadership skills and the ability to influence at all levels

About the Role Our client, a leading professional regulator, is seeking a Case Manager to join their Fitness to Practise (FtP) team on an ongoing temporary basis. This is an excellent opportunity to play a key role in protecting the public and maintaining professional standards within a respected organisation. As a Case Manager, you will manage a caseload of Fitness to Practise investigations, ensuring each case is progressed efficiently, fairly, and in line with regulatory requirements. Key Responsibilities • Manage a portfolio of FtP cases from initial assessment through to resolution., • Gather, analyse, and assess evidence to support decision-making., • Liaise with complainants, registrants, witnesses, and legal professionals., • Draft clear, accurate correspondence, reports, and case summaries., • Monitor and progress cases in line with agreed timescales and regulatory standards., • Contribute to the continuous improvement of case management processes. Person Specification Essential • Previous experience of case management, investigations, or regulatory processes., • Strong analytical and decision-making skills., • Excellent written and verbal communication skills., • Ability to manage competing priorities and meet deadlines., • Strong organisational skills and attention to detail., • Experience in a regulator, membership body, or public sector organisation., • Understanding of Fitness to Practise or complaints handling procedures. What’s on Offer • An ongoing temporary position with a respected regulator., • Hybrid working – 1–2 days per week in the office., • Competitive pay rate., • Valuable experience in the regulatory sector., • Supportive and collaborative team environment.

THE PERKS • 33 days Holiday, • Length of Service Benefit – additional day holiday for every year (capped at 5 years), • Employer pension contribution of 5% of your annual salary, • Private Medical Insurance, • Life Assurance, • Complimentary tickets to The View ROLE PURPOSE You will be an integral part of the Front of House Team. You will manage the day-to-day running of the attraction, whilst ensuring our guests enjoy a premium quality guest focused service. You will lead our Front of House Team, and will motivate our staff to deliver an engaging service of excellence, whilst support the growth of secondary spend revenue. WHO WE ARE LOOKING FOR You have a passion for delivering great service, and you are experienced in leading Front of House Teams. You are a role model, a great motivator, and able to get the best out of your teams. You work well under pressure, and have the ability to manage challenging stations including; accidents, incidents, and emergency situations. TO APPLY Send your CV to . To fast track your application, send us a short video introducing yourself, and letting us know why you would be perfect for the role. YOUR RESPONSIBILITIES GUEST EXPERIENCE • To ensure an excellent standard of customer service is delivered by all team members by monitoring and continually seeking to improve customer service standards, • To lead and motivate the team to ensure that they are undertaking their allocated tasks and responsibilities, • Manage customer complaints and queries in the first instance and know when it is appropriate to escalate the complaint to a more senior manager, • Demonstrate a positive presence within by being alert and aware of guests, present yourself to the highest standard and demonstrate you are approachable, • Ensure that all areas of the guests’ journey; main entrance, box office, photo opportunity, F&B areas, the viewing galleries, and retail area etc. always maintained to the highest standards of presentation, • To deputise as the Guest Journey Manager when required. Including attending meetings as their replacement. COMMERCIAL AND TICKETING • Oversee the operation of the box office, ticketing and retail area’s (including supporting the photo opportunity and F&B)., • Be aware of promotional activity and ticket types, ensuring ticketing procedures are followed., • Assist and serve guests at purchase points, handle cash and card transactions, • Ensure income generation activities are maximised, upselling products at purchase points, • Ensure team members carry out daily checks and coach team members to recognise faults, • Support with the fulfilment and dispatching of online orders on a timely basis, • Management of receiving on-site stock deliveries, • Ensure a smooth running of the retail shop, ensuring all goods are received, and stored correctly and replenishment when required., • Support with completing stock takes and rolling stock takes when required., • To oversee the cash office function and support the Cashier when necessary PERFORMANCE AND RESOURCE MANAGEMENT • Responsible for ensuring that the team is competent in performing the requirements of the Guest Ambassador role, • Actively promote the processes of the annual staff appraisal system aimed at supporting and encouraging staff to give of their best performance and strive for operational and service excellence, • Ensure that all administration relating to personnel matters is completed and that accurate and timely records are maintained, • Active support of structured training programmes in line with any brand, vision, culture and values, statutory requirements (e.g. H&S, etc) and yearly objectives, • Be Involved in the recruitment and selection, • Assist with a structured programme of training and systematically review/give constructive feedback to ensure that procedures and required standards of performance are made clear, • Effective performance and attendance managements, • Management of the staff roster OPERATIONAL STANDARDS • To frequently work Duty Manager Shifts, acting as the main point of contact regarding the daily management of the operation and responsible for the general running of the attraction., • To support the Senior Management Team in adopting the role of ‘Bronze Command’ in an Incident Management Situation by implementing key decisions and instigations made by the SMT., • Support the Operations team with developing a comprehensive set of Standard Operating Procedures (SOP's) relating to ticketing, retail and e-commerce and ensuring these are practiced, • To undertake and ensure compliance with Health, Safety and Fire procedures, • Assist with the preparation of emergency and evacuation procedures, • Instruct team members on controlling crowds - organising queues, and managing guest flow, • To support the retail function with system administration on an ad hoc basis., • Ensure team members carry out daily checks. Coach/train team members to recognise faults/problems, • Ensure that all areas of the attraction are clean, safe, tidy and hazard free, • To work and manage out of hours event and supporting our growing events department. YOUR SKILLS • Demonstrable evidence of delivering excellent customer service and maximising revenue generation, ideally within a large visitor attraction or entertainment venue, • Experienced in managing a team at a large visitor attraction or entertainment venue, • Experience in operating EPOS and/or electronic ticketing systems, • Experience of achieving performance objectives, particularly with regards revenue generation, • Ability to motivate the team interactive style to increase sales and ensure efficiency, • Ability to work effectively in a team with good leadership and motivational skills, • Good knowledge and experience of providing premium customer service, • Strong interpersonal skills with competence in building and maintaining effective working relationships at all levels of the organisation and with external stakeholders, • Knowledge and passion for London, • Knowledge and experience of implementing HR policy and procedures in the workplace, including recruitment and health & safety, • Excellent communication, customer service and influencing skills, communicating clearly and confidently in English to a diverse range of guests, staff, peers and managers verbally and in writing, • Exemplary personal presentation standards, • Proficient in the use of Information Technology, able to design and maintain spread sheets and analyse data produced with a good working knowledge of Microsoft Office with the ability to quickly and easily learn other software, • Able to use telephones, radios, computers and other technology as required, to aid carrying out your duties

Job Title: Information Governance Manager Starting: ASAP Duration: Until at least 28/02/2026 and then could be extended. Location: North London Closest Station: Old Street Hours: Monday – Friday, 9 – 5:30 Band: 8A Pay: £26ph - £30ph PAYE Inclusive of Holiday Pay – pay dependent on skill, experience and pay type Duties: • Coordinate and manage IG operations in support of research, keeping the management team updated on outcomes and escalating issues as appropriate., • Provide expert and specialist IG advice and expertise on health research and related data access initiatives, developing high-quality, user-friendly and accurate guidance in a range of formats., • Provide expertise and advice on research management and proposals (grant applications), including research ethics and data sharing/licensing and/or service agreements involving personal data, liaising with the Head of IG and Moorfields General Counsel where appropriate., • Manage information asset accession and information security reviews relating to research proposals, including Information risk assessments, data protection impact assessments for new and existing research systems/processes/projects involving processing of data, ensuring that proposals are compliant and in the required format for approval., • Ensure research related policies, procedures and guidelines are compliant with data protection legislation and are implemented effectively and efficiently across the research function., • Assess and report on the discharge of procedures and processes to identify gaps in current practice, and where required make recommendations., • Work with the managers and principle investigators to ensure the maintenance of their entries to the information asset register., • Develop and provide tailored IG training and guidance for research colleagues., • Investigate and report on IG complaints and incidents in line with Trust policy as required, particularly where they are linked to research., • Coordinate, develop and review appropriate information-sharing protocols that provide clarity of purpose and enable streamlining of information disclosure routes., • Ensure the Trust is compliant with legislative requirement for data sharing or licensing., • Support research leadership with the production of IG related data and reports, including for Moorfields Research Management Committee, Research Governance Committee, and for HDRUK purposes., • Monitor and support internal and management audit of research processes to identify IG gaps or weaknesses in current practices or systems. Ensure all recommendations are implemented to deliver an improvement in the research function delivery., • Provide leadership for, and the IG element of research governance groups, ensuring terms of references are up to date and aligned with other governance structures at the Trust, • Manage, support and develop the Information Compliance Officer., • Provide expert advice to the Trust on information governance related for contracts and agreements for research that involve processing personal data. Essential Knowledge & Experience: • Minimum five years’ experience of working in the Information Governance field, • In-depth experience of working in an Information Governance/ field with care provider(s) higher education, or research institution., • Two years’ experience of handling Freedom of Information requests, • Experience of team and staff management, • Dealing with members of the public, • Three years’ experience of developing awareness and training programs for staff, • Providing IG as service in a research environment, • Knowledge of Information Governance issues relevant to the health or social care including relevant specialist organizational / procedural / policy knowledge in relation to records and information management., • Sound knowledge and understanding of NHS Information Governance agenda and the Data Security & Protection Toolkit, • Knowledge and understanding of the IG agenda, including Data Protection Act, Freedom of Information (FOI) legislation, Caldicott Report guidelines, security, confidentiality, and the Goldacre Review., • Specialist knowledge of IG in the research context Skills: • Ability to deal with complex issues and to distil information to identify what is required and seek appropriate responses, • Ability to liaise with a range of internal and external stakeholders of all grades, and able to build effective working relationships with customers, managers and staff, • Ability to work to a demanding work schedule, • Ability to work with a high degree of accuracy and detail, • Ability to undertake thematic analysis of risks, incidents and other compliance elements, • Good organizational skills and ability to prioritize between competing demands., • Good numerical skills and ability to analyze complex issues., • Good all round IT skills including email, internet, word processing, spreadsheet, presentation and database software., • High level of drive and determination., • Sound judgement and attention to detail., • Able to build effective contacts and networks., • Ability to work effectively as part of a team. Personal Qualities: • Evidence of commitment to personal development and training., • Responsive and enthusiastic., • Practical approach to problem solving., • Flexible attitude to working., • Ability to engage and motivate people., • Ability to work both independently and effectively with a team., • Ability to work under pressure and to deadlines., • Ability to manage work and prioritize workload.

The Firm Our client, a leading UK law firm with is looking for a Risk & Compliance Associate on a permanent basis. The firm is well known for its family and private client work. It is widely regarded as one of the best firms in the UK to provide these specialised services at the highest level. The firm also has an excellent reputation in many other areas of law and is rated in both Chambers and Legal 500. The Opportunity This is a newly created role within the firms Risk & Compliance team and will be serve as a junior to the Risk & Compliance Manager. The team is currently made up of four and the role offers scope for this individual to shape and strengthen the firms risk & compliance frameworks. • Assist with responses to complaints, Data Subject Access Requests, and SRA enquiries and investigations, • Assist with suspicious activity reports and client due diligence, • Develop and delivering training, including induction training for new joiners, • Manage file audits, • Create and implement project plans, • Draft and maintain policies and retainer documents, • Prepare reports and assessments, • Deal with sanctions issues, • Attend and present at meetings on all Risk & Compliance related information The Individual • The ideal candidate will likely have 5 or more years of experience in a Risk and Compliance role at a top-500 law firm, • They should be a team player who can engage effectively with people at every level, • The candidate should have good knowledge of anti-money laundering, counter-terrorist financing, data protection, sanctions, and the SRA Standards and Regulations Personal skills • Self-motivated, highly organized, and with good IT skills, • Flexible, dedicated, and ambitious, • Proactive and reactive, with the ability to work under pressure, • Strong drafting and verbal communication skills, with great attention to detail, • The ability to grasp complex issues quickly, • A practical, commercial approach Remuneration Package Salary: £60,000 - £70,000 per annum Benefits: • 4x Life Assurance and Permanent Health Insurance, • Medical Insurance, • Medicash Cashplan, • BUPA Health Assessment are provided after the successful completion of a probation period, • Auto enrolment in the firm’s Group Personal Pension Scheme, • Interest-free season ticket loan after 3 months

🌟Property Manager 🌟 📍 Location: Camden & Bermondsey ⏰ Hours: Monday – Friday, 9am – 6pm 💼 Contract: Full-time 💰 Salary: £35k Are you an experienced Property Manager with a passion for high-end customer service? Do you enjoy solving problems, managing properties, and providing an exceptional living experience? Swoop Recruitment is hiring on behalf of a prestigious London-based co-living company that is redefining modern luxury living. We are looking to appoint a dynamic and professional Property Manager to support their growing long let London portfolio. 🔑 The Role: What You’ll Be Doing As a Property Manager, you’ll be the driving force behind property performance and tenant satisfaction. You’ll be based onsite between 2 buildings, supporting both tenants and landlords with a full suite of property services, including: Customer Service & Tenancy Support • Respond to all tenant and landlord communications within 24 hours, • Manage all incoming calls, ensuring no queries go unanswered, • Organise and oversee property maintenance and repairs to the highest standards, • Monitor health, safety, fire and risk compliance — especially in HMO properties, • Conduct virtual pre-tenancy and monthly property inspections, • Coordinate vacate dates, inspections, and deposit returns, • Build and maintain positive relationships with landlords, • Ensure legal documents are issued correctly (e.g., renewals, penalties, termination fees), • Liaise with trusted contractors to secure quotes and manage works, • Approve invoices and resolve discrepancies professionally, • Ensure only vetted, approved contractors are engaged 🎯 What We’re Looking For ✔️ Experience: • 1+ years in residential long let property management experience, • Responsible for manging your own portfolio of properties, • Hands-on experience with maintenance, tenant complaints, and tenancy processes ✔️ Soft Skills: • Polished, professional communication, • Excellent attention to detail, • Confident problem-solver, able to work independently 💡 Why Join This Team? 🚀 Career Progression – Be part of a company that invests in training and upskilling 💼 Prestige Clients – Work with a premium UK brand delivering excellence in co-living 👥 Supportive Team – Join a dynamic, fast-paced environment where your expertise is valued 💰£35k per month starting salary Click Apply Now and send us your CV detailing your relevant experience. 📩 Apply now and take the next step in your career with an exciting international opportunity!

Position: Head of Clinic Operations Reports to: C-suite / Executive Leadership Team Line management: Clinical & Operational teams (see structure below) Role Summary The Head of Clinic Operations (HCO) is a senior leader working directly with the C-suite to drive safe, effective, and caring clinical services in line with CQC standards and wider healthcare regulations. Beyond regulatory assurance, the HCO is responsible for designing and embedding the operational systems, governance frameworks, and patient pathways that enable scalable, innovative, and patient-centred care. As the accountable leader for day-to-day governance, operational delivery, team performance, and patient outcomes, the HCO ensures seamless integration of operational and clinical functions. They will work hand-in-hand with executive leaders to translate strategy into practice, foster a culture of excellence, and deliver measurable improvements in patient experience, outcomes, and service growth. This is a high-impact, high-autonomy role, suited to an experienced healthcare operations leader with the vision to innovate, the authority to influence at board level, and the expertise to safeguard regulatory compliance while shaping the future of the clinic. Key Responsibilities (with indicative weighting) Governance, Compliance & CQC Leadership (25%) • Provide senior leadership in ensuring full compliance with CQC, GMC, GPhC, MHRA, GDPR, controlled drug and safeguarding requirements., • Lead preparation for, and responses to, CQC inspections, complaints, enquiries and regulatory reviews., • Own delivery of key operational and patient outcome KPIs (e.g. onboarding timelines, prescribing volumes, patient satisfaction, active patient counts)., • Lead and manage consultants (GMC registered Specialists and Independent Prescribing Pharmacists)., • Line manage the Patient Experience Manager and Governance Lead, ensuring alignment across patient services, prescribing teams, and pharmacy functions., • Oversee implementation and continuous improvement of policies, SOPs, and patient pathways., • Design and embed operational systems that enable safe, effective, and scalable service delivery., • Maintain executive-level oversight of patient incidents, complaints, and adverse events., • Represent the clinic with regulators, partners, and professional bodies., • Partner with the C-suite to deliver the organisation’s strategic care model., • Champion innovation in patient experience, clinical pathways, and digital health solutions. Knowledge, Skills, Training and Experience Essential • Proven experience as a CQC Registered Manager or direct leadership of CQC inspections., • Track record of operational leadership across clinical and patient-facing teams., • In-depth knowledge of UK healthcare legislation (Health and Social Care Act 2008, CQC standards, GMC and GPhC regulations, GDPR, controlled substances regulation)., • Strong leadership, system design, and performance improvement skills., • Experience in medical cannabis, digital health, or telemedicine., • Knowledge of patient access schemes and private prescribing., • Experience leading digital transformation in clinical services. Additional Notes • This is a senior leadership role operating at the intersection of governance, innovation, and patient experience., • The Head of Clinic Operations will ensure compliance and operational excellence, while also building future-facing systems that support safe, effective, and caring services. If this speaks to you, we'd be thrilled to receive your application and welcome the chance to grow and succeed together. Send your application through this link:

LOCATION: Casa do Frango London Bridge SALARY: £55 - 60k We’re looking for an experienced and passionate Assistant General Manager to help lead and inspire our team, run seamless and energetic services, and create memorable moments for our guests. We want our leadership to be hands-on, approachable, and full of personality – while always maintaining high standards across every shift. You’ll play a key role in shaping our guest experience, coaching the team, and making sure every service feels warm, smooth, and full of positive energy. This role comes with scope to grow. For someone with ambition and the right mindset, there will be opportunities to take on more responsibility and develop into a more senior position over time. Assistant General Manager Candidate Requirements: • Proven experience in a senior restaurant role, ideally as an Assistant General Manager in a premium or high-volume venue, • Skilled in leading, training, and developing front-of-house teams, • Confident in running busy dining operations, including multi-floor service, • Strong focus on delivering exceptional guest experiences, and handling complaints or special requests professionally, • Comfortable managing high guest volumes while remaining calm, organised, and detail-focused, • Knowledge of premium service standards, with the ability to coach teams on upselling and menu recommendations, • Experience working towards KPIs such as guest satisfaction and sales per head, • Solid understanding of health & safety, food hygiene, and licensing regulations, • Leads by example with a positive, proactive, and guest-centric approach What We’ll Offer You as Assistant General Manager: • Annual Pay: From £55,000 - £60,000 per annum package, • 50% discount across all MJMK restaurants, • Opportunities for career development and progression, • Mental health & well-being support via Hospitality Action, • Enhanced maternity and paternity pay after one year, • 5 days of company sick pay after one year, • An additional day of holiday for every year of service, up to five days We’d love to hear from you if you’re an experienced Assistant General Manager looking for a new challenge and the opportunity to grow alongside a passionate, ambitious team. About Casa Our journey began in 2018 with the launch of Casa do Frango in London Bridge – a Portuguese grill concept inspired by Marco’s heritage and memories of his upbringing in Southern Portugal. With a focus on fresh, wood-charcoal grilled dishes in a warm, relaxed atmosphere, Casa quickly became a local favourite. Following the success of our first site, we expanded to Mayfair in 2022 and Victoria in 2023. We’re now looking for an Assistant General Manager to join the team at our flagship location in London Bridge – someone who shares our passion for hospitality and delivering exceptional guest experiences. Casa do Frango London Bridge welcomes over 3,000-4,000 guests each week across a 250-cover site. Just two minutes from Borough Market, the original Casa spans two floors in a converted 19th-century industrial warehouse. After being named Disruptor Brand of the Year at the 2023 Peach 20/20 Hero & Icon Awards and winning Emerging Concept at the MCA Hospitality Awards, it’s an exciting time to join us as we continue to grow in 2025. About MJMK Restaurants MJMK operates a collection of award-winning restaurants. Founded in 2018 by lifelong friends Jake Kasumov and Marco Mendes, we began with Casa do Frango and quickly expanded our portfolio. In 2020, we partnered with chef patron Santiago Lastra to open KOL in Marylebone – a fine dining Mexican restaurant celebrating British ingredients. KOL earned a Michelin Star and ranks No. 49 on the World’s 50 Best Restaurants list. In 2024, we opened Fonda in Mayfair – our second collaboration with Santiago – and AngloThai in Marylebone, the debut from John and Desiree Chantarasak. Within three months, AngloThai earned a Michelin star. In the 2025 National Restaurant Awards, AngloThai was named The Square Opening of the Year and ranked 7thin the Top 100 list, followed by KOL at number 50 and Lisboeta at 93rd place.

The Role Position: Category Officer Contract type: Permanent / Full time Reporting to: Head of Marine Procurement and Supply Chain Location: London Overview of role Category Officer plays a pivotal role in driving procurement excellence by developing and executing strategic sourcing strategies for designate categories of goods and services. This position is responsible for managing end-to-end contracting activities, category performance, including supplier relationship management, cost optimisation, quality assurance, and value creation. By collaborating closely with internal stakeholders, the Category Officer ensures that procurement activities are fully aligned with the organisation's strategic goals and operational needs. Additionally, the role ensures adherence to organisational policies, industry standards, and regulatory requirements, fostering a culture of compliance and continuous improvement. This role is critical in delivering measurable business outcomes, such as cost savings, risk mitigation, and enhanced supplier performance, while supporting the organisation's overall growth and sustainability objectives. Key responsibilities and primary deliverables • Develop and execute category strategies to achieve cost savings, improve quality, and ensure supply continuity., • Conduct market analysis to identify trends, risks and opportunities within the assigned category., • Define and implement long-term category plans aligned with organisational goals., • Identify, evaluate, and onboard new suppliers to ensure a competitive and reliable supply base., • Negotiate contracts, pricing, and terms with suppliers to ensure a competitive and reliable supply base., • Monitor supplier performance, conduct regular reviews, and address any issues related to quality, delivery, or service., • Build and maintain strong relationships with key suppliers and stakeholders., • Analyse spend data to identify cost-saving opportunities and drive efficiencies., • Establish and apply cost modelling concepts, spend & demand analysis and evaluation., • Negotiate the best deal for the company also taking the full life time cost into consideration., • Achievement of key category target incl. cost management, operation excellence, innovation engagement and ESG initiatives., • Implement cost reduction initiatives without compromising quality or service levels., • Track and report on savings achieved though category management activities., • Work closely with internal departments to understand their needs and align procurement activities accordingly., • Provide expert advise and support to stakeholders on category-related matters., • Ensure procurement activities are integrated with business objectives and project requirements., • Ensure all procurement activities comply with organisational policies, industry regulations, and ethical standards., • Identify and mitigate risks within the supply chain, including supply disruptions and price volatility., • Coordinate and assist line departments on contractual matters and resolve issues with contractors/vendors., • Administer claims/complaints occurring in performance of contracts., • Maintain accurate records of contracts, supplier agreements, and procurement activities., • Track and report on key performance indicators (KPIs) for the category, including cost savings, supplier performance, and compliance., • Prepare regular reports and presentations for senior management., • Continuously improve category performance through data-driven insights and feedback., • Establish proper mechanisms and create adequate processes to support Procurement performance efficiency and Contract effective Management. Skills profile Relevant experience & education • Successful background and demonstrated experience in Marine Procurement operations and activities. Minimum 7 years of procurement experience with a Ship Owner or Ship Manager, including at least 5 years in Category Management., • Bachelor's degree in Marine Engineering, Supply Chain, Logistics, Purchasing Management, or a related field., • MSc in Supply Chain Management, Logistics, or a related field or member of the Chartered Institute of Procurement & Supply or equivalent professional body would be an advantage., • Proficient skills in speaking and writing English., • Advanced proficiency in Excel and PowerPoint., • Proficient in collecting, analysing and interpreting numerical data to derive insights and support decision-making with strategic thinking ability, to support decisions with sound reasoning and judgement., • Strong attention to detail., • Excellent interpersonal and communication skills for building strong relationships with internal and external stakeholders. Able to collaborate effectively, resolve conflicts and foster productive partnerships with suppliers, colleagues and cross-functional teams., • Strong market awareness and in-depth understanding of maritime supply chain components, regulations, market conditions, trade documentation, risk management and insurances., • Good at solving complex business problems in a structured and analytical manner., • A strong negotiator with proven track record of successful negotiations., • Strong commercial mindset with a natural focus on achieving the most cost-efficient solutions to the business., • Have an entrepreneurial mindset and are good at balancing multidimensional stakeholder demands with the need for results., • Positive attitude, strong work ethic and high level of integrity. Due to the high volume of applications, we regret that only shortlisted candidates will be contacted.

Job Title: Aftersales manager Reporting to: CPO Department: Aftersales About Us: Join our expanding Car Supermarket team as a meticulous and commercially focused Aftersales Specialist. If you're detail-oriented, financially savvy, and skilled in customer relations, this position offers a competitive package and the opportunity for career progression. Job Description: Are you a professional with a passion for customer satisfaction and service excellence? Do you thrive in a leadership role where you can shape and drive aftersales strategies? If so, we want you to join our team as an Aftersales Manager! Here at Car Planet, we pride ourselves on our commitment to quality and customer satisfaction. As we continue to grow, we are looking for an experienced Aftersales Manager to lead our aftersales department and enhance our service offerings. Key Responsibilities: • Develop and implement effective aftersales strategies to ensure top-notch customer service and retention., • Oversee daily operations of the aftersales department, including staffing, scheduling, and resource allocation., • Handle/neutralise escalated customer issues and ensure timely and satisfactory resolution., • Prepare and manage the aftersales budget, ensuring cost-effective service delivery., • Handle and neutralise customer complaints across all channels, ensuring the best interests of the company are maintained., • Efficiently manage a high volume of inbound and outbound calls daily., • Professionally greet customers, ensuring a consistent and approachable presence., • Book vehicles for repairs, informing customers about repair durations, and always sourcing the most cost-effective solutions by obtaining multiple quotes., • Coordinate with our external Warranty Company partner and delegate repairs as necessary., • Negotiate and finalise costs for additional repairs and parts., • Oversee all administrative tasks related to aftersales, including preparing courtesy car agreements and trade order repair estimates., • Adhere to FCA rules and regulations., • Provide daily reports to the Workshop Manager. Qualifications:. • Proven experience as an Aftersales Manager or in a similar role., • Strong leadership and management skills., • Excellent communication and interpersonal abilities., • Proficiency in CRM software and other relevant tools., • Strategic thinker with a customer-focused mindset. Requirements • Prior experience in car sales or customer service is beneficial., • Exceptional communication and interpersonal skills with a knack for defusing tense situations., • Demonstrable ability to multitask, stay organised, and meet strict deadlines., • Proficiency in Microsoft Office and Google Suite., • Valid driver's license., • A keen commercial acumen and a frugal mindset to ensure cost-effective solutions. Working Hours • Week 1: Monday to Friday: 08:30 – 18:00, • Week 2: Monday to Friday: 08:30 – 18:00 and one weekend day. Compensation Package • Competitive salary of up to £50,000 per year., • Company events and additional perks. Location: Enfield

The Company This leading international food business specialises in high-quality frozen, chilled, and seasonal party foods, supplying major UK retailers as well as key foodservice partners across Europe and beyond. With manufacturing based in Southeast Asia, this is a fast-paced and agile company renowned for a broad portfolio of products. As they continue to expand across key markets, they are now looking to strengthen their UK technical team with the addition of an experienced Technical Quality Manager. The Role Reporting to the General Manager, and collaborating with the Compliance Manager this is a pivotal role in championing technical and quality assurance standards across the business. You’ll work closely with a internation QA function, and with UK customers to ensure that all products meet the highest standards of safety, quality, and legislative compliance. You’ll take ownership of technical excellence and driving continuous improvement across the full product lifecycle, from new product development to launch and post-launch evaluation. This includes managing customer complaints, leading audit, and staying ahead of emerging legislation. A key focus will be supporting innovation projects where you will collaborate with NPD and commercial teams to improve sustainability, packaging, and shelf life of products. You’ll travel frequently to SE Asia and other global supplier sites to support technical training, drive quality improvement initiatives and ensure product excellence that meets customer expectations. The Candidate We’re looking for a technically strong, commercially minded professional who’s passionate about food and quality. With proven experience at Quality or Technical Manager level and direct exposure to UK retailers. You must have strong communication abilities, including the sensitivity to work effectively with international teams where English may not be the first language. Your ability to build trust with customers, lead audits, manage multiple projects and balance commercial needs will set you apart. Experience in chilled and frozen food categories, BRC auditing experience and HACCP Level 4 qualification. Culinary skills and an understanding of food trends and sustainability would be a bonus. This is a broad, exciting role in a business where no two days are the same – and where international travel will be a regular part of the job. If you’re ready to be part of this growing business, then apply now or call 0345 2600 737 to find out more. Ref: L6896 Due to the large number of applications our opportunities attract, it sometimes takes us time to thoroughly review and consider them all. We endeavour to respond to every application within 5 working days, however if you have not heard from us within this timeframe, we are sorry to say your application for the role has not been successful. To support you in showcasing your best self, we make sure that any necessary accommodations, whether physical or non-physical, are provided to assist you throughout the job application and interview process. Also, please note that we are only able to accept and respond to applications from candidates with eligibility to work in the UK and those who hold valid work visas.

AFH Wealth Management is proud to be one of the UK’s leading independent financial advisory and wealth management firms. We believe that our success starts with our people. If you are determined to succeed and eager to take on new challenges, you’ll find a variety of exciting career opportunities at AFH. This is a full-time, permanent opportunity, with hybrid working, and a competitive salary and range of benefits. Finance Adviser Manager This is a great opportunity to ensure the continued growth and compliance within our team of advisers. In this role, you will be leading and motivating a team of Independent Financial Advisers to deliver holistic financial planning advice for our clients. Your position will be to inspire the team to deliver revenue growth and profitability, as well as ensuring compliance to AFH and regulatory standards. As our Finance Adviser Manager, you will be responsible for: • Managing and motivating a team of Independent Financial Advisers, based across the UK, in line with the AFH behaviours and values whilst acting in line with the AFH Vision statement, • Ensuring the team deliver high quality, holistic advice to clients and achieve good outcomes in line with FCA guidelines, including Consumer Duty, • Motivating the team to ensure team KPIs are met, with a focus on organic growth, client and adviser retention and delivery of good customer outcomes, • Ensuring advisers are trained and fully competent to deliver holistic advice in line with the AFH T&C Scheme. Supporting and developing advisers to achieve and maintain Competent Adviser Status, • Reviewing client feedback, including complaints, breaches and client surveys. Making positive improvements and deliver good client outcomes, • Supporting pre-approvals checking, file checking pre and post-sale as required by the business. Ensure yourself and Advisers maintain adequate CPD records, • Maintaining your own personal competence to deliver the training and competency scheme, • Regularly review business development plans, Adviser performance (including completion of annual client reviews), • Proactively work to retain advisers, identifying areas of risk. What we are looking for in our ideal Finance Adviser Manager: • Demonstrable experience of building and managing successful teams, • Strong understanding of FCA regulatory requirements, such as consumer duty and treating customers fairly, • Skilled at understanding and manipulating data, • Qualified to minimum OCA Level 4 Diploma standard, • Previous Sales Management and Training & Competence Management experience, • Relevant industry supervision qualification would be desirable – H15, J07 or AF6, • Accomplished communicator with experience of interacting effectively with both individuals and groups, • Ability to attain SPS. Benefits and Perks at AFH • Flexible working & holidays - Enjoy flexible working and competitive holiday allowance, with annual buy & sell scheme options and your birthday off. Plus, additional holiday days for long service., • Social perks - To recognise and celebrate employees' great work we are all invited to our annual Christmas and Summer parties, • Pension - We offer a contributory pension scheme with Royal London as well as death-in-service benefit., • Bonus scheme - All AFH employees are offered a competitive salary and a discretionary annual bonus, following completion of a year’s service., • Health and wellbeing - The MediCash app puts your health in the palm of your hands. Claim cashback on a wide selection of health and wellbeing initiatives, including discounted health club memberships and free healthcare benefits., • Professional development - We are committed to helping you reach your potential by offering tailored learning and development programmes to pursue your career goals., • Shopping discounts - Our employees can choose from many retailers to get discounts or cashback on everyday purchases from our favourite high street clothing stores to our go-to supermarkets, as well as access to free online training courses. Apply today to register your interest in joining our team, or learn more about the ___ and what it is like to work here via our ___.

Location: On-site at Old Spitalfields Market Bakery, and our team office Salary: TBC Reports To: CEO Job Type: Full-Time Summary of Role To lead recipe development, product launches, and quality management across our bakeries. This role blends creativity and structure. You’ll bring crumbles to life while maintaining the standards that make us proud. You’ll be at the heart of what we serve, developing recipes, improving existing products, managing quality control systems, and training our teams to deliver consistently excellent food. Who we are Humble Crumble is a female-founded crumble bakery - the first of its kind. We currently have five bakeries and are looking to expand across the UK. We are a high-growth company that changes quickly and is always looking to be the best in our industry. We pride ourselves on focusing on one thing so that we can be the best at it. We want to provide the best product and exceptional customer service and strive to create a positive work environment. Who you are You’re confident in the kitchen, in front of a camera, and in front of a team. You balance creativity with organisation and love seeing a good idea become a great product. You care about getting the details right, from allergens to labels to training documents. You’re proactive, people-focused, and excited to help shape a growing food business. Essential Skills • Minimum 2 years in a commercial kitchen or bakery setting, • Proven experience in food quality management e.g. experience in a product technical team or food science degree., • Experience developing packaged food or grocery ranges. We are looking to expand within the CPG space, so knowledge of creating a CPG is essential., • Experience sourcing and maintaining relationships with co-manufacturers., • Strong understanding of food safety systems, allergens, and traceability., • Level 3 Food Hygiene qualification., • Comfortable leading, training and presenting on camera., • Experience in recipe and menu development., • Familiarity with costing, stock systems, shelf life testing, food labelling and supplier management, • Confident using Google Sheets. Key Responsibilities Product Development • Own the end-to-end process of developing monthly specials and all menu items., • Lead the development of new ranges, including Bake at Home and packaged products., • Continuously improve existing recipes for consistency, quality, and efficiency., • Calculate costs for every special, monitoring ingredient pricing and supplier shifts., • Use our bakery in Old Spitalfields Market as your hub for testing and collaborating with the bakery team., • Train bakery managers monthly on upcoming specials and create clear guides for the wider team., • Support our Social Media Manager with monthly specials shoots and product-focused content., • Talk about your creations in our new monthly YouTube series (including ‘Behind the Crumble’ and ‘Humble at Home’)., • Develop bespoke crumbles for events and brand collaborations. Quality Management • Maintain quality standards across all bakeries, from prep to presentation., • Conduct internal audits with the Operations team and ensure follow-up actions are in place., • Lead quarterly quality control seminars for bakery teams, and train team members to be quality control leads at their sites., • Monitor and resolve recurring customer complaints related to product quality., • Review, file, and update supplier specification sheets to ensure diet and allergen requirements are met., • Map allergens for all specials, update matrices, and communicate changes to the team., • Oversee traceability for packaged goods (e.g. crumble pouches) and train new sites on these practices., • Track cook loss data to help prep planning and reduce waste., • Arrange shelf life testing and create supporting documentation for audits., • Create compliant packaging labels and maintain up-to-date spec sheets for all retail products., • Act as the company’s key contact for supplier relationships, handling quality issues, sourcing new ingredients, and negotiating pricing., • Coordinate with Operations to launch new menu items into systems and print updated menus., • Maintain and update stock systems when specials change., • 5 working days per week, typically Monday through Friday., • Based primarily at Old Spitalfields Market and our nearby team office, with some site visits., • Balanced schedule of hands-on development, admin, and team support., • A consistent work schedule, Monday–Friday with occasional weekends, • Access to unlimited CBT and therapy through our wellbeing provider, • Private healthcare (opt-in) after probation, • Free crumble, • 28 days holiday per year, including bank holidays, • Ongoing training and development (e.g., HR mentoring) To apply, please email your CV, cover letter and a portfolio to: 📩 Your portfolio should include examples of your work across both pastry and packaged goods.

At Vacherin we celebrate diversity and embrace individuality. We genuinely like the people we work with, and love coming together to reset , refresh and have fun. We empower our people through togetherness , we give them the chance to shine and unlock their potential, and they fuel our strength and growth. Are you passionate about food ,drink and service ,want to be part of an award-winning hospitality team- and still make it home for dinner? We are looking for a Senior Supervisor to join our team in London. Location: EC2M 4UJ Rate of Pay: £34,000 - 36,000 depending on experience Working Pattern: Monday - Friday , 40 hours per week Key Responsibilities: Food and Service Development • • Coordinate the entire operation of the restaurant during scheduled shifts., • Meet and greet customers and be a presence in the restaurant., • Oversee the table booking system to ensure maximum use of tables., • Advise customers on menu, describing food choices and food style and making suggestions for wine choice., • Ensure that the client expectations of food and food service are consistently delivered in line with the CH&CO brand., • Brief all staff regarding food and service standards to ensure that all services provided are of the highest standards., • Continually monitor the service and food provided in the restaurant, give feedback to the chefs/ service team and to ensure the food and service is of the highest quality., • Check stock levels and order supplies., • Act as the first point of reference for all customer comments and concerns and take any necessary action. Where necessary respond to customer complaints and provide service recovery and follow through., • Actively gain customer feedback and to use the information to improve the food and service offering., • Work with the Restaurant Manager to ensure the restaurant achieves financial targets., • Understand and interpret the relevant financial control systems., • Organise and supervise the shifts of waiting and cleaning staff., • Ensure all staff carry out tasks in accordance with company health, hygiene, quality and safety standards as set out in the appropriate CH&CO manual., • Provide induction, initial skills and on the job training for all Front of House staff to ensure the service is delivered in line with client expectations and CH&CO standards., • Manage and report staff absence, timekeeping, sickness as necessary and provide the information to the relevant department in CH&CO., • Provide feedback and coaching to any member of staff ensuring that all team members are aware of CH&CO standards and requirements and carry out their jobs to the best of their ability in a timely and efficient manner., • Work with the Restaurant Manager to maximise sales at the restaurant, • Maximise sales at the restaurant through effective up selling and marketing promotions., • To keep up to date with all COSHH and HACCP procedures and methods., • Ensure that all employees adhere to the uniform standards., • Take responsibility for personal development looking for opportunities to expand knowledge of industry trends in food and food service, leadership and management practices, • To attend training courses and attend CH&CO meetings when necessary What's in it for you? Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy. • Personal Development and Training opportunities, • Life assurance scheme, • Pension scheme, • Holiday allowance, • Private medical eligibility, • Eye care, • A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance, • Family friendly support, • Regular social events and communication with our leaders, • A holiday purchase scheme, • Volunteering days, • Professional subscriptions, • Long service awards, • Access to some great high street discount vouchers

Senior Manager – Qualifications Contract: Maternity Cover - Start 3rd November Salary: £50,000 + Excellent Benefits Hybrid: London / Home Working We are delighted to be supporting a leading professional membership body who are looking for an experienced Senior Manager – Qualifications to join their team on a fixed-term basis to cover maternity leave. This is a fantastic opportunity to take ownership of a high-profile qualifications and assessments portfolio, ensuring their delivery, maintenance and ongoing compliance to the highest standards. Key Responsibilities: • Lead and manage a team of Qualifications Managers, overseeing delivery schedules, workloads and priorities., • Ensure the smooth delivery, review and re-publication of exams and assessments to time, budget and regulatory requirements., • Manage the lifecycle of narrative exams, including scheduling, development, marking and compliance., • Oversee the recruitment, training and support of examiners, markers and assessors., • Work closely with Learning Resources and Operations teams to ensure syllabi, papers and scripts are prepared and transferred to schedule., • Lead on compliance with policies, procedures and regulatory frameworks, recommending improvements where necessary., • Investigate and respond to feedback, complaints and appeals relating to assessments. About You: We’re looking for a proactive, hands-on manager with: • A degree or equivalent, or at least 5 years’ experience managing a qualifications portfolio in an awarding or professional body environment., • Strong data analysis and reporting skills., • Proven experience of managing external stakeholders and subject matter experts., • Excellent communication and interpersonal skills with the ability to influence and build strong relationships., • A track record of leading projects and delivering results to deadlines., • Knowledge of regulatory frameworks and a strong commitment to compliance and integrity., • Adaptability, resilience and a continuous improvement mindset. The Benefits: • Salary up to £50,000 depending on experience., • 7.5% company pension contribution (in addition to your own)., • 28 days leave including Christmas closure., • Travel allowance up to £2,500 per annum., • Flexible hybrid working – London office / home split., • Contractual working hours: 35 per week. This is a rare chance to take a senior qualifications leadership role within a well-regarded professional membership body, making a real impact on standards, integrity and professional development across the sector. To apply for the role of Senior Manager – Qualifications, please send your CV. Due to the volume of applications, we are only able to contact successful applicants. Therefore, if you have not heard from us within 10 working days, please deem your application as unsuccessful on this occasion. Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.

About Us: Educate Excellence is a community-driven supplementary education provider based in South London, SW16. We teach maths, English and Science (ages 5 to 16), specialising in the 11+ examination and GCSEs. Classes are always small group sizes (3-5 students), based on age and ability. Having overseen the studies of over 2000 students in the last 5 years and a wealth of in-house experience, we thrive in guiding families through the education system; providing expert advice at every step of the way. Our main aim is to develop leaders from the next generation who enjoy learning. We wish to instil vital characteristics for success in students, such as building a mature approach towards education with direction, responsibility, and accountability. Role Overview As the Centre Manager, you will be at the heart of our tuition centre’s success, reporting directly to the Director — combining strategic leadership with hands-on operational management. You will inspire the wider Education Team, ensure the delivery of an exceptional learning experience for every student, and ensure the smooth, compliant, and profitable running of the centre. This is a role for an organised, confident, adaptable, and results-driven leader who thrives in a fast-paced environment and enjoys balancing multiple priorities. Key Responsibilities Leadership & People Management • Lead, coach, and inspire the Education Team and Admin staff to achieve performance targets and professional growth., • Delegate effectively, monitor performance, and address any issues promptly and constructively., • Oversee day-to-day running of the centre, ensuring a safe, welcoming, and efficient environment., • Manage staff (tutor, admin, remote) rotas, scheduling, and resource allocation to maximise efficiency., • Analyse KPIs, attendance, and academic progress to identify improvement opportunities., • Develop and execute a clear plan to achieve short- and long-term performance goals., • Build strong relationships with parents, students, and local partners., • Manage budgets, petty cash, and expenditure tracking., • Maintain accurate records for students, staff, incidents, and compliance., • Prepare performance and feedback reports for senior management., • Manage and monitor credit control, • Proven leadership and team management experience in education, training, or a customer-facing role., • Strong organisational skills with the ability to manage multiple priorities., • Excellent communication and interpersonal skills., • Comfortable using performance data to make decisions and drive improvements., • Competence with Microsoft Office, CRM systems., • Experience in tuition, education, or training environments., • Knowledge of Ofsted compliance, awarding body processes, or exam centre management., • Budget management and KPI tracking experience., • Background in management, sales, marketing, or community engagement. Why Join Us? • Lead a centre where your impact directly shapes student success and community reputation., • Competitive salary with scope for growth.

ABOUT THE ROLE We are recruiting an experienced General Manager to lead the day-to-day and strategic operation of a leading late-night events venue, Colour Factory. This senior post carries full responsibility for operational delivery, licensing and compliance, financial control, staff leadership, facilities, bar operations, and external stakeholder management. The remit includes shaping culture, setting standards, and ensuring the venue runs safely, efficiently, and to a consistently high level for artists, audiences, partners, and neighbours. Experience overseeing food court or kitchen operations, including multiple traders and food hygiene compliance, is desirable but not essential. KEY RESPONSIBILITIES Operational leadership • Act as the central point of coordination for all departments, ensuring smooth pre-event, live, and post-event operations., • Hold or obtain DPS status, uphold the premises licence, and ensure conditions are met at all times., • Lead incident management and post-incident follow up, including statements, reports, evidence collation and authority liaison., • Maintain robust SOPs for opening, trading, cash handling, alcohol service, guestlists, queues, searches and close-down., • Safeguard the customer journey from entry to exit, including show calls, changeovers and EOP sign-off. Staffing, leadership and people operations • Build, lead, and motivate high-performing teams across bars, floor, technical, production, security, ticketing and office., • Oversee recruitment, onboarding, induction, rota planning, and training matrices; coordinate payroll inputs and approvals., • Run performance management, 1-to-1s, and development plans; manage conduct, capability, and grievance processes in line with policy., • Maintain accurate personnel records, right-to-work checks, and training certification logs. Diversity, equity, inclusion, accessibility and neurodivergence • Champion an inclusive, respectful workplace and audience environment., • Demonstrate awareness of and sensitivity to POC and LGBTQIA+ communities, accessibility needs, and neurodivergence in staff and audiences., • Embed fair recruitment, training, progression, and representation practices., • Ensure welfare, safeguarding, and safer-spaces policies are visible, understood, and enforced. Finance, controls and administration • Own the day-to-day financial controls: daily takings, safe counts, floats, tills, cash lifts, variances and end-of-night sign-offs., • Oversee reconciliations, supplier invoices, payment runs, and aged payables; track accruals and event settlements., • Monitor labour, GP, stock variance, and wastage; implement cost controls without compromising standards., • Maintain structured logs for ordering, purchasing, maintenance, incidents, and complaints., • Prepare weekly ops summaries and monthly reports for the Managing Director and where relevant, investors or a board. Food and beverage oversight • Lead bar operations, cellar and dispense standards, stock controls, deliveries, line checks, and product quality., • Desirable experience: oversight of food courts and kitchens, coordinating multiple traders, service standards, allergen management, and food hygiene compliance., • Uphold Challenge 25, intoxication management, and refusal logs; monitor pour policy and waste. Venue, facilities and technical • Keep the venue safe, clean, and guest-ready; set standards for presentation and housekeeping., • Manage planned and reactive maintenance with contractors; keep asset registers and service schedules up to date., • Ensure statutory compliance and inspection cycles are current: fire alarms and emergency lighting, extinguishers, PAT, EICR, gas safety where applicable, water hygiene, first aid kits and accident books, CCTV uptime and retention. Sales, marketing and event support • Support programming, advancing, and event delivery, coordinating with promoters, agents, artists, and partners., • Contribute to audience development, customer communications, and on-the-night execution to protect brand reputation., • Provide accurate post-event feedback on operations, staffing, and bar performance to inform continuous improvement. Community, neighbours and authorities • Represent the venue at Pubwatch or Clubwatch, licensing and police meetings and local forums., • Maintain professional relationships with the licensing authority, police, EHO and other regulators., • Proactively manage neighbour relations, including noise management, dispersal and complaints handling. Legal and compliance framework You will ensure compliance with relevant UK legislation and best practice, including: • Licensing Act 2003 and premises licence conditions, • Health and Safety at Work etc. Act 1974, Management of Health and Safety at Work Regulations, • RIDDOR and accident reporting requirements, • Fire Safety Order, emergency lighting and alarm testing regimes, • Food Safety Act and Food Hygiene Regulations where food traders operate, • GDPR and data protection, CCTV usage and retention, • Smoke-free legislation, drugs policy, and safer-spaces policies, • SIA deployment and record keeping for contracted security Systems and tools Experience with modern venue and hospitality systems is expected. Useful platforms include: POS and PDQ systems, ticketing and guestlist tools, workforce management and rota software, stock and inventory platforms, digital incident logs, and document control. Familiarity with Resident Advisor or Eventbrite style ticketing, and Deputy or similar workforce tools, is advantageous. Core outcomes and KPIs • Beverage gross profit within target, with controlled wastage and stock variance within tolerance., • Labour cost as a percentage of net sales within budget, with accurate rota forecasting., • Cash and till variances within tight limits, with prompt investigation and resolution., • Zero critical compliance failures, passing internal audits and authority inspections., • Incident rate managed and reported, with clear corrective actions., • Event delivery on time and to specification, with positive artist and promoter feedback., • Staff retention, training completion, and engagement at healthy levels., • Neighbour and authority relationships maintained with minimal complaints., • Accurate and timely weekly and monthly reporting to the Managing Director. Essential Knowledge, skills and experience • Senior leadership experience in hospitality, nightlife, or large-scale venue operations., • Proven operational command during live events, with calm decision-making under pressure., • Strong financial literacy: reconciliations, cash controls, labour management, supplier management, and GP analysis., • In-depth understanding of licensing, DPS responsibilities, alcohol retailing, refusals, and incident recording., • Excellent people leadership: recruitment, induction, rotas, training, performance and conduct management., • Clear, confident communication with staff, artists, promoters, suppliers, neighbours, and authorities., • Track record of implementing SOPs, audits, and corrective action plans., • Commitment to diversity, equity, inclusion, accessibility and neurodivergence awareness. Desirable • Oversight of multi-trader food courts or kitchens, including allergens, HACCP style controls, and EHO liaison., • Experience with workforce management platforms, ticketing systems, POS back-office and digital reporting dashboards., • Knowledge of dance music culture and contemporary audience expectations. Shift expectations and example patterns This is a flexible mix of office hours and late-night event operations. Example patterns are provided for transparency and may vary with business needs. Weeks with major weekend events • Monday: Off, • Tuesday: 10:00 to 18:00 (office-based), • Wednesday: Off, • Thursday: 10:00 to 18:00 (office-based), • Friday, Saturday, Sunday: From 19:00 until close (venue-based) Weeks with weekday events or general operations • Monday: On (office or event-based), • Tuesday: 10:00 to 18:00 (office-based), • Wednesday: On (office or event-based), • Thursday: 10:00 to 18:00 (office-based), • Friday, Saturday, Sunday: From 19:00 until close (venue-based) Days off are balanced across the week depending on weekend commitments. Authority and reporting • Budget holder for day-to-day operational spend within agreed limits., • Approval of rotas, labour targets, and routine purchasing., • Escalation to the Managing Director for capex, contract awards, or non-routine spend., • Weekly operational review with the Managing Director, monthly performance report with KPIs, risks, actions, and forecasts. How to apply Please send a CV and a covering letter outlining your relevant experience and your approach to leading complex late-night venue operations. Include examples of compliance, financial control, people leadership and event delivery that demonstrate impact to

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