Complaints manager jobs in , London - Page 3Create job alerts

As our Customer Experience & Complaints Governance Manager, you'll get to: Independent Complaints Governance & Quality Oversight Lead the end-to-end governance of all complaints, ensuring full compliance with FCA DISP complaints-handling rules and UK standards. As the global leader in our field, we

Facilities Manager Location: Greenwich (on-site) Contract: Temporary (8 weeks holiday cover) Reports to: Senior Property Manager / Operations Director Role Overview Responsible for the day-to-day management of a residential estate, ensuring high-quality services, strong customer experience, and compliance with KPIs and contractual standards. The role covers operations, contractors, health & safety, and support with budgets and service charges. Key Responsibilities Operations Manage daily estate operations and service delivery Oversee cleaning, security, maintenance, grounds, and waste services Maintain high estate standards and appearance Manage repairs, maintenance, and resident requestsCustomer Service Deliver excellent service to residents and occupiers Handle feedback and resolve complaints quickly Communicate updates on works and disruptions Build strong relationships with residents and stakeholdersContractor Management Manage suppliers and contractors on site Ensure compliance with contracts, KPIs, and safety procedures Conduct reviews, audits, and performance meetings Approve permits, RAMS, and safe systems of workHealth & Safety Ensure compliance with H&S, fire, and legal requirements Monitor risk assessments and safety actions Carry out site inspections and manage incidents Oversee emergency proceduresFinance Support Assist with budgets and cost control Support service charge management and reporting Review supplier costs and identify savingsReporting & Admin Maintain accurate records and systems Produce monthly reports Track actions from audits and inspectionsCollaboration Work closely with the Senior Property Manager Liaise with landlords, residents, and stakeholders Support continuous improvement initiatives Skills & Experience Essential Experience in facilities or residential estate management Strong customer service and communication skills Experience managing contractors and services Knowledge of health & safety compliance Budget or service charge exposure Good IT skills (MS Office, especially Excel)Desirable IOSH / NEBOSH qualification Experience with reporting and KPIs Experience managing large estates Knowledge of service charge processesPersonal Qualities Customer-focused and professional Organised and proactive Strong problem-solving skills Able to manage multiple priorities Focused on high standards and improvementSuccess in the Role Smooth day-to-day estate operations High resident satisfaction Contractors deliver safely and effectively Costs are well managed Strong support to senior management KPIs and service standards consistently met

NRSWA Inspector Northamptonshire Location: Northamptonshire Contract: Full-time, 3 months Rate: £17.30 £25.00 per hour (DOE) Role Overview We are looking for an experienced NRSWA Inspector to monitor and inspect street works, ensuring compliance with NRSWA legislation and permit schemes. Youll help maintain a safe and efficient highway network by overseeing utility and contractor activities. Key Duties Carry out Category A, B & C inspections of street works Monitor utility works and ensure compliance with NRSWA and SROH standards Identify and report defects; agree remedial actions with utilities Ensure site safety compliance (Chapter 8 & Red Book) and shut down unsafe works Verify NRSWA accreditation of site operatives Record inspections using handheld devices Liaise with contractors, utilities, and the public Support coordination of street works and respond to queries/complaints Requirements NRSWA Accreditation (Supervisor level) Knowledge of NRSWA, TMA, Highways Act, and Street Manager Experience in highways/street works inspections or similar role Strong communication and organisational skills IT literate Full clean UK driving licence Desirable: Highways Inspector accreditation, CSCS card, utilities/highways experience TPBN1_UKTJ

General Needs Housing Manager For Profit Registered Provider Thriving Investments is a socially conscious fund manager focused on the living sector. We invest across a range of housing tenures that deliver market returns to investors alongside meaningful social impact. We currently manage over 5,300 homesrepresenting£1.1bn of assets under management, with ambitious plans to grow to £5bn+ through the launch of new funds and the expansion of existing portfolios. Thriving Investments is supported by a Board of experiencednon - executivedirectors and by corporate functions including IT, Finance, HR and Facilities through our parent organisation, Places for People. Location & working pattern This role can be basedfromour London or Bath office, working three days per week on site, with the remaining time working from home. Regular site visits (approximately twiceper month) will berequiredacross Gloucestershire and Worcestershire. More about the role This is not a traditional housing management role. We are looking for an experienced, commercially minded General Needs Housing Manager to play a pivotal role in the growth of ourFor - ProfitRegistered Provider,ReSIHomes,supporting the expansion of ourportfolio intosocial and affordable rentas it scales from delivery intolong - termoperation. You will lead the end-to-endoperational housing management of Thriving Investments' growing general needs portfolio within ReSIHomes from mobilisation of new homes and onboarding ofthird - partymanaging agents, through to regulatory compliance, customerexperienceand performance oversight at scale. With first homes onboarding from August 2026 and significant growth planned thereafter, you will ensure services are compliant,customer - focusedand effectively mobilised from day one. Operating at the intersection of regulation,operationsand commercial delivery , you will work closely with senior colleagues, local authorities and managing agents to ensure services meet the Regulator of Social Housing's expectations whileremainingsustainable and scalable within aninvestment - backedenvironment. This includes ownership of tenancy management arrangements, nominations, data quality, customerstandardsand performance reporting as the portfolio grows.You willprovide operational input into investment decision making to help shape the growing portfolio. This is a hands on, visible role with real accountability , suited to someone confident operating across the full housing management lifecycle and comfortable managing outcomes through partners rather thanin - houseteams.It is an opportunity to help shape how general needs housing is delivered within a modern, commercially disciplined Registered Provider. More about you Please note: If we receive a high volume of applications, we reserve the right to use the desirable criteria as part of our shortlisting process. Essential criteria Senior - levelexperience leading general needs housing management within a regulated social or affordable rent environment, with accountability forportfolio - levelservice delivery. Strong working knowledge of regulatory frameworks and consumer standards, with experience supporting governance, regulatoryassuranceand audit activity rather than frontline case management. Proven experience mobilising and scaling housing portfolios or new developments, including readiness, handover, dataqualityand customer onboarding. Demonstrable experience managing and holdingthird - partymanaging agents to account across performance, compliance,reportingand risk. Desirable criteria Experience working within aFor - ProfitRegistered Provider orinvestment - backedhousing model. Experience overseeing complaints performance and service standards, including working to the Housing Ombudsman's Complaint Handling Code. The benefits We are an ambitious and growing business, offering challenge, development andlong - termcareer opportunity. This role could provide the foundation for a wider career aswe grow the affordable housing investment platform. Our benefits package includes: Competitive salary 28 days' annual leave plus bank holidays Car allowance Private pension Bonus scheme Training and development Additionalperksincluding retail and leisure discounts Inclusivity at Thriving Investments We believe diversity drives innovation and stronger outcomes. We welcome applications from individuals of all backgrounds and are proud to be an equal opportunity employer. What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. As part of ourcommitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all. We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on . W e understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours. If you are a recruitment agency please note we operate a PSL and do not take cold calls Safeguarding At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities TPBN1_UKTJ

Complaints Manager (Children's Services) 3 months Start date: ASAP £42.84 / hour Hybrid working (minimum three days per week office‑based) CVs are being reviewed immediately and interviews will be taking place week commencing 18 May 2026 If you thrive on leading complex, high‑impact services and want to play a central role in driving real improvement for children and families, this is the moment to step forward. As Complaints Manager, you will report into senior leadership, lead a specialist team and take ownership of some of the most sensitive and high‑profile matters across the organisation. Your influence will be wide‑reaching, your decisions meaningful and your impact visible from day one. This is a pivotal appointment at the heart of an ambitious improvement journey. You will set the standard for fairness, transparency and learning, ensuring concerns are handled lawfully, compassionately and within statutory timescales. If you are looking for a role where your expertise genuinely shapes culture and practice, read on. Your Role as Complaints Manager: Lead the end‑to‑end complaints framework, including complaints, representations, FOI, SARs and legal claims Manage and develop a high‑performing specialist team handling complex and sensitive cases Oversee Stage 2 investigations, independent investigators and persons to ensure robust, impartial outcomes Act as a trusted adviser to senior leaders, including on cases with disciplinary or legal implications Drive learning, improvement and risk management through insight, trend analysis and clear reportingYour previous experience as a Complaints Manager: Proven leadership of high‑volume, complex complaints services within a statutory setting Strong working knowledge of complaints legislation, information governance and statutory timescales Experience coordinating investigations and supporting Investigating Officers and independent reviewers Confidence liaising with legal services, insurers, Ombudsman and external bodies A track record of turning feedback into measurable service improvementIn return, you’ll join a supportive, forward‑thinking environment with access to training, development and flexible working policies, backed by technology that enables agile working. This is a rare opportunity to take a lead role in shaping how an organisation listens, learns and improves. If you’re ready to make your mark as Complaints Manager, apply today or contact Will for a confidential discussion. Early applications are encouraged as shortlisting is underway

Onecare-UK Ltd is a Homecare and supported living service provider who has built a reputation on quality. We have an opportunity for a Senior Care Worker who is organised, reliable and a team player. This is an important role to ensure quality care is delivered to the service users. Our service users live throughout London and require care and support in their own homes or in our supported living units. Duties of the post are listed below: • Participate in and supervise the delivery of care day-to-day operations in Homecare/supported living unit(s). • Liaise with Care Supervisors ensuring care plans are reviewed regularly and to make any changes required to the care plans and risk assessments accordingly. • To lead introductory visits every time a Care Worker visits a service user for the first time and ensure their competence is in line with organisation standards through effective shadowing. • Monitor all service users receive quality care by the staff. • Ensure the accuracy and completeness of all documentation held in service users' folders and all the written reports and administration are up to date. • Management of medication. • To record all necessary information clearly and legibly in line with record keeping policies and procedures. • Responding to the complaints and queries from service users to coordinators. • Liaise with carers/service users ensuring they are informed of any changes. • Have an ability to work in a multi-agency approach. • To follow rota as allocated by the coordinators in both domiciliary care and supported living units. • To be on-call in case of emergency as and when required. • To support care staff in their role by providing guidance and supervising in completing their tasks. • Provide shadow support to all new care staff, supporting them in their performance. • Liaise closely with the coordinators regarding effective rota management, permanent allocation of care & support workers and the updating of Care & Support Plans. • Identify any training needs of junior care workers and inform to the Care supervisor accordingly. • Generally, assists with service users’ overall comfort and well-being. Enables service users to dress, undress, wash, use the toilet, bathe; and prepare and serve meals to service users. • To observe, monitor and report to the Care Manager / Care supervisor, any significant changes in the service user's health or well-being, • Working with other members of the team to ensure high- quality service provision. • To maintain ongoing service user compliance by undertaking care plan and risk assessment reviews. • Ensure a safe as possible living environment for Service Users whilst respecting Service User’s choice and rights, needs and preferences and promoting independence, choice and control. • To review MAR charts and undertake MAR log audits daily. • Ensuring all services are compliant with the legislation, safeguarding, Health & Safety per CQC standards regulations. • The responsibilities above are not the exhaustive list. It may be subject to a periodic review. The manager may delegate additional duties required as per business needs. Qualifications, skills and experience required for the post · RQF Level 6 or equivalent. Three years’ experience in Health and Social care~ Good communication skills in English (Level B2) Ability to plan and organise; can work under pressure Ability to lead effectively and be a member of a team Flexible to work shifts Good knowledge of CQC requirements Good IT skills Working Days: Monday to Friday, Saturday & Sunday Working Hours: 37.5 hrs per week Experience: * providing care: 1 year (preferred) * Senior care: 2 years (preferred) Licence/Certification: * Driving License (preferred), Application deadline: Nil

Tech Connect Group is partnering with an automotive brand to recruit a Sales Account Manager to join their expanding sales team. This will be a strategic role, influencing further sales in the UK market, managing and growing the dealership network. Relationship management is a critical part of this role as you will liaise with multi-level seniorities across various stakeholders inclusive of our original equipment manufacturing (OEM) partners. This role will require extensive UK travel, and will require flexibilty and a full clean UK driving Licence. Key responsibilities: Serve as the primary point of contact and liaison for the UK dealership network, distributors, and OEMs to build long-term, professional partnerships. Provide comprehensive support and product training to dealer sales teams, ensuring they are equipped to represent the brand and products effectively. Drive sales performance by leveraging dealer relationships to increase product registrations and utilising upselling, cross-selling, and e-commerce platforms (Shopify/Portals). Act as the lead contact for customer concerns and warranty issues, taking decisive action to resolve field-based problems quickly. Identify marketing resources and collaborate with the marketing team to implement promotional campaigns that drive revenue and brand awareness. Plan and maintain the after-sales process to ensure high levels of customer satisfaction and a seamless post-purchase experience. Monitor competitor activities and market trends to proactively adjust business strategies and identify new growth opportunities. Travel across the UK for site visits and industry events while working cross-functionally with internal departments to ensure a unified approach to customer service. Key Skills & Expereince: Proven track record in managing key accounts and building high-level rapport with dealers and OEMs to foster long-term sales growth. Comprehensive knowledge of aftersales operations, including warranty management, spare parts logistics, and technical support. Exceptional presentation and interpersonal skills, with the ability to act as a "Subject Matter Expert" at trade shows and industry events. Experience in territory sales forecasting and coordinating with supply chain teams to prioritise and resolve logistics or stock issues. Demonstrated ability to resolve complex customer complaints and make rapid, effective decisions A self-starting, independent worker who is equally comfortable collaborating with a sales team and travelling extensively across the UK. If of interest, please apply

Overview: We are recruiting for an Assistant Relationship Manager, or you may know the role as a Client Service Manager, to join our Relationship Management team. The role is based on a hybrid basis from our stunning office in central London, so you will need to live within a commutable distance to ensure you can be in the office with the team each week. The Assistant Relationship Manager supports the Share Plans RM by being the single point of contact between MUFG Pension & Market Services and a client’s secretariat department, ensuring a high-quality service is delivered. There will be an opportunity to cross train on Share Registration as you develop your career. It’s a demanding role, but it’s extremely rewarding and has the potential for advancement if you’re the right candidate. You’ll get the chance to follow your chosen career path anywhere in MUFG Pension & Market Services. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in your career and we’ll provide the support you need to do just that. Benefits: 26 days annual leave, plus a wellbeing day, a volunteer day, bank holidays and the opportunity to buy up to 5 days’ extra each year Health, wellbeing and lifestyle rewards that can be tailored to support you and your family. Everything from: Employee Assistance Programme; Discounts on retail and socialising; Travel and technology; cycle2work scheme; A host of gym and fitness subscriptions; Car Salary Sacrifice scheme Appreciate programme: Employee recognition programme Company Pension Scheme Medical insurance Life Assurance Paid Maternity, Paternity, Adoption Leave, Shared Parental Leave What you need: As with any role, we want to find the right person and we want to make sure you know it’s the right role for you too. You will need: A customer focused attitude with experience in a client/customer facing/service role, with good commercial awareness which will enable you to understand client requirements The ability to prioritise your workload, working to tight deadlines whilst remaining flexible in your approach Exceptional verbal and written communication skills, with the ability to always remain diplomatic and tactful Good stakeholder management skills, with the ability to develop and maintain strong working relationships with a variety of internal and external customers, colleagues and clients Great analytical skills, with the ability to review a client portfolio and see sales opportunities to grow revenue Enthusiasm, self-motivation and the confidence to handle client enquiries, including complaints, in a professional manner Excellent Microsoft Office skills, especially Word, Excel, PowerPoint and Outlook Good attention to detail with a conscientious, thorough and accurate approach to work and the ability to take a task, own it and see it through to completion A professional and friendly manner It would be nice to have: Knowledge of Share Plans, but this isn’t essential Day to Day, you will: Develop and maintain professional and strong working relationships with clients Deal with enquiries from clients and their associated advisors, such as lawyers, brokers and auditors Support, plan and manage key business and client initiatives and post implementation analysis Attend company meetings (AGM’s/EGM’s/Court/Review Meetings), in addition to assisting at the meetings when required Agree and prepare timetables and advise departments of forthcoming corporate events Provide guidance as required on share plans and industry matters, in addition to keeping up to date on any respective changes Prepare information for financial reporting requests, ensuring the accurate maintenance of client records on SalesForce and accurate and timely management of invoicing and payments Assist with the launch, ongoing events and maturity events on share plans Analyse clients and identify selling opportunities, cost saving efficiencies and cross-divisional opportunities The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs

Memorial Sales Manager 40 hours per week Working flexibly over 5 days of the week (which will include weekend availability appointments & after hour appointments when required) Salary from £37,000 - £40,000 per annum + Commission + Benefits Permanent New Southgate Cemetery & Crematorium Have you always wanted to use your transferable Sales / Customer skills in a role where you can truly make a difference every day? If so, we would love to hear from you! We are one of the largest independent operators of crematoria in the UK, supported by almost 500 empathetic and dedicated individuals and we are growing. Like many of our colleagues, you might not have considered this line of work before, however with industry training provided and on-going career development, you will find it one of the most varied and rewarding opportunities you could ever imagine. The role As a Memorial Manager, you will lead and support a small team of 2-3 Memorial Advisors, ensuring that site memorial budgets and KPIs are consistently achieved. Alongside your leadership responsibilities, you will take an active and hands on role in guiding bereaved families through the process of selecting a memorial that thoughtfully honours their loved one. This is an ethical, consultative sales role centred on building trust, understanding individual needs, and supporting families at every stage of their memorial journey. You will lead by example, maintaining exceptional standards within the memorial office while overseeing the full process, from initial enquiry through to final installation. Our approach is rooted in care and integrity. We focus on developing meaningful relationships over time, offering tailored guidance that reflects each family’s wishes. Whether simple and understated or more elaborate, you and your team will play a vital role in helping families create a lasting tribute that feels uniquely personal. Key responsibilities: Care & Consultative Sales Build trusted, long-term relationships with bereaved families. Use active listening and sensitive questioning to understand needs, grief stages, and personal wishes. Present all memorial options (e.g., headstones, jewellery, living memorials, plot choices). Conduct appointments in person, by phone, and via the Chronicle system. Walk families through the grounds to help them visualise options. Provide cost breakdowns and process transactions.Operational & Administrative Duties Manage the full memorial process from enquiry to installation. Liaise with suppliers, including stonemasons, to coordinate orders. Handle emails, calls, paperwork, and customer queries. Support dispersal/interment of cremated remains. Maintain high standards across buildings, grounds, and memorial areas.Business & Commercial Focus Responsible for achieving monthly memorial sales targets for yourself and your team. Maintain consistency of memorial offerings across the site. Identify new memorial opportunities and support group-wide initiatives. Monitor competitors and local market trends. Build relationships with external stakeholders to grow business.People & Collaboration Lead, develop and support a small team within the memorial office including regular 1-2-1’s, & performance reviews. Work closely with Crematorium & Cemetery Manager, Head of Division, and Operations Managers and our stonemasons. Support wider site operations during staff absence. Share best practice across the Westerleigh Group.Quality, Compliance & Safety Ensure all memorial services meet Westerleigh standards and relevant legislation. Uphold high health & safety standards. Respond to customer feedback and manage complaints appropriately. Contribute to innovation and continuous improvement.This role requires flexibility and pulling together as one team to support each other and provide the exceptional care and service that we are known for. About you Previous experience as a Sales Manager / Sales Team Leader / Sales Supervisor, Sales Consultant / Account Manager, Client Relationship Manager, Business Development Manager / Funeral Manager or in a role that involved consultative sales e.g. Jewellery Store Manager / Luxury Retail Manager. You might not know everything there is to know about the bereavement sector, however there is no better place to learn. Experience of leading a team. Consultative sales experience and proven track record. Natural communicator with a flair for building relationships and providing excellent customer service. Empathy, professionalism, and ability to handle sensitive situations. Resilient and organised with excellent attention to detail. A good active listener, sometimes our customers will want to take things slow and chat their options over a cup of tea and that’s fine by us. Flexible approach to hours. Excellent Administration and IT skills. Comfortable using Word / Excel, writing emails and letters. A real team player, with compassion and the desire to make a difference every day.What We Offer If you would like to join the Westerleigh team, you can be sure of a warm welcome, ongoing training and development and a sense of pride by truly making a difference every day to the families we serve. No two days are the same and many of our Managers have developed their careers within the business. The values we champion are Safety First, Exceptional Care, Uniquely Personal and One Team. In addition to salary, you will also be eligible for the following benefits: Memorial sales bonus 33 days holiday (Includes 8 days bank holiday) Life Assurance A choice between 7% employer pension contribution or 5% contribution + private healthcare cover (Bupa) Access to a wide range of retail discounts and wellbeing support Ongoing learning & development Employee Assistance / Occupational health support Program Mindfulness App Mental Health First Ambassadors The benefit we hope you’ll never need: Free Cremation benefit for Immediate family Bereavement Leave Enhanced maternity & paternity pay Recognition scheme Free Flu jab Smart uniform and PPE provided Free parking What next? Start a career with significance by applying today. We generally advertise vacancies for a minimum of 1 week before reviewing applications. We reserve the right to close the application window sooner if a significant number of applications are received. If you’re not contacted, please assume you have been unsuccessful. Unfortunately, feedback is not always possible due to the volume of applications we receive

Salesforce and Data Administrator (Exams Team) We are currently recruiting for Salesforce and Data Administrator (Exams Team) to start Immediately on Temp -Basis for 6 Months Salary £40,375 £25 an hour - Location Euston - WHO WILL YOU BE WORKING FOR? Our client is an established non-profit healthcare organisation; dealing with changes in legislations. WHAT WILL YOU BE DOING? The post holder will work in a high-profile, high-risk area of the College and be responsible for assisting the Data and Statistics Manager (DSM) in collating information to support reports for key stakeholders and to support business improvement and mitigate key areas of risk. This includes maintaining data quality, building and refreshing reports/dashboards, and supporting system improvements. Undertake all necessary system preparatory work associated with online examinations Provide data and collate communications to support the swift resolution of any complaints and issues arising from that process. Train colleagues in all aspects of the College’s Salesforce examinations process. Develop a close working relationship with key colleagues in IT, working together to fix any system issues affecting candidate applications and results, and actively striving to improve systems and processes, sharing best practice. Act as first-line support for Salesforce (CRM) queries for the Examinations function, troubleshooting common user issues Identify and clearly document Salesforce configuration and data-quality issues Support process efficiency by helping users understand and use existing Salesforce automation Build, maintain and quality-check Salesforce reports and dashboards (within assigned permissions), ensuring stakeholders can access accurate, timely information and that reporting definitions are understood and applied consistently. Undertake secure data management activities within Salesforce (within assigned permissions), including routine data updates and controlled imports/exports where authorised, and escalate requests requiring elevated access to the in-house IT team, in line with GDPR, data retention, and internal controls. Experience Knowledge / Skills / Attributes Extensive office administration in a relevant field, preferably examinations or assessment Handling, manipulating and interpreting large quantities of data. Experience in using, compiling and maintaining databases, extracting data and compiling reports. Experience providing first-line Salesforce support in a case management environment (e.g., Service Cloud), including troubleshooting common user issues and escalating incidents/requests to an IT or systems team. Experience creating and maintaining reports and dashboards to support operational and stakeholder reporting. Using, managing and manipulating large and complex databases

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Workplace Experience Coordinator to join our team in London on a permanent basis. About the Role: As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. Key Responsibilities: First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups. Arrange and confirm recreational, dining, and business activities on behalf of the requestor. Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding. Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner. Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies. Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building. Coordinate with vendors who supply services or goods to the workplace. Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager. Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion. Experience Required: Diploma with up to 2 years of job-related experience. Ability to follow basic work routines and standards in the application of work. Communication skills to exchange straightforward information. Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Strong organizational skills with an inquisitive mindset. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process

Field Sales Manager - Area Sales Manager (Financial Solutions) cC ompetitive base + Benefits Base + OTE (80-100k) + Car Allowance Remote - South East ABJ7402 As an experienced ambitious Area Sales Manager, you would be joining a national sales team with unparalleled growth within a leading financial services organisation that empowers British business. As a B2B Area Sales Manager you will be responsible for identifying and engaging with key industrial business partners to offer finance solutions, maximise sales, and increase business development for future business growth of the company. As area sales manager with a background in financial solutions expertise OR industry knowledge of the industrial sector , you would liaise with key stakeholders (procurement/ engineering managers, finance directors, decision makers) to provide flexible uniquely tailored funding solutions to support and target SME /businesses across the UK for their purchase of e.g. industrial vehicles / haulage (vans/ trailers/ lorries etc) / plant machinery / manufacturing equipment etc. Home-based (remote) Own vehicle required. What can we offer you? Uncapped commission structure with OTE 80-120k 1st year. Commission paid on every 'deal' Supportive team structure. Thorough training in HO to start the role quickly and informatively. Remote working environment. Superb benefits + car allowance + mileage (not car). Key Responsibilities Cold calling and generating new business from scratch for new customer engagement within the UK, targeting accounts and representing the company to increase current UK sales. Prepare, maintain and develop the Key Account Financial Plans to customers offering financial solutions e.g. Hire Purchase, Sale and HP Back (equity release from assets) and Finance Lease. Liaise with key contacts /customers about medium and long-term sales forecasting. Updating the sales CRM systems with logging call activity key to organisation and follow-ups. Management of customer complaints in close liaison with teams, ensuring effective and proactive communication and resolution. Management of various customer projects both with the customer and internally within the company. Develop positive, proactive relationships across internal departments and with external stakeholders. Ensure that all company governance and compliance requirements are adhered to. Qualifications / Experience Experience of working in a commercial B2B environment. Solid experience in industr ial sales / business development OR financial services experience Evidence of new sales and business development with demonstrated success in achieving sales targets. Desirable- Experience of offering finance solutions e.g. Hire Purchase, Sale and HP Back (equity release from assets) and Finance Lease.Full training given. Evidence of cold calling and travelling to customer sites. (Autonomy /freedom with your own customer base). Maintain a strong relationship within internal and external stakeholders. High levels commercial acumen with s trong interpersonal skills Self-motivated, proactive & enthusiastic individual. Excellent communication and influencing skills, able to understand technical information and promote company financial solutions and products. Effectively manage and maintain peer and business relationships with a high degree of integrity and trust. Salary Base + uncapped commission (Base / OTE 80-100k) |Pension- EC 10%: Private Medical Insurance; Life Assurance etc. Social events. Remote working. To Apply : Please contact Alison Basson, job ref ABJ7402 on 07814547440 or preferably apply to TPBN1_UKTJ

Strive are a UK wide Supply Chain & Logistics management recruiter. Please visitstrive . co . ukfor additional roles across engineering, production, warehouse & transport operations. Title: Transport Operations Manager Region: Witney Oxfordshire - OX29 Salary: £50k - £55k + Bens We are delighted to assist a medium-sized client to find an experienced Transport operations Manager. They are involved in waste management, collection & recycling operating in a complex /high care environment. Their client base includes construction, energy, engineering & all industrial sectors. The vehicles are bespoke & all staff are highly trained. Ideal candidate: A CPC qualified Transport Manager is a minimum. You must have had a deep input into running & overseeing all aspects of transport management. Likewise, as aspects of driver management & related performance. Hands on management of c30 drivers Full responsibility for day-to-day transport operations, ensuring efficiency, compliance, and strong commercial performance. You will run the O License This is not a desk-based role. We are looking for someone who is present, proactive, and confident in managing drivers, challenging performance, and maintaining full control of the operation. Manage transport operations, including routing, planning, and fleet utilisation. Monitor and improve vehicle performance, efficiency, and downtime. Ensure full compliance with transport legislation and operator requirements. Take ownership of cost control, KPIs, and operational profitability. Work closely with planners and operational teams. Lead and manage drivers, ensuring performance and accountability. Maintain accurate records and ensure audit readiness. Ensure reliable and timely service delivery, resolving customer issues and complaints effectively. Support maintaining accreditation standards, including the Fleet Operator Recognition Scheme (FORS). Essential requirements Proven experience in transport Minimum 2 years managing drivers or operational teams. CPC qualified Experience using TMS, routing systems, and MS Office. Good knowledge of the Oxfordshire area. Full UK Driving License. IOSH or equivalent safety training. Work Environment: Office based Working hours: Monday to Friday 07:00 to 16:30 PPE requirements: in operational areas - Generous holiday entitlement 27 days + Bank Holidays - Company pension scheme - Company events - Full PPE & uniform supplied - Cycle to work scheme - On-site parking This really is a fabulous opportunity, we look forward to your application. TPBN1_UKTJ

Are you ready to step into an exciting leadership role within the hospitality industry? Firmdale Hotels invites passionate individuals to join our esteemed team as a Food and Beverage Supervisor at our renowned Charlotte Street Hotel. As a Food and Beverage Supervisor, you will play a pivotal role in orchestrating the daily operations of our restaurant, collaborating closely with senior management and team members to uphold our commitment to delivering unparalleled customer service and exceeding guest expectations. This position offers an attractive opportunity for skilled professionals seeking growth and development in a dynamic environment. Responsibilities: Lead the day-to-day management and operations of the restaurant and bar, ensuring seamless service delivery. Cultivate strong and professional relationships with guests, ensuring their needs are anticipated and exceeded. Address and resolve guest complaints promptly, communicating effectively with the Food and Beverage Manager to ensure swift resolution. Maintain compliance with regulatory standards and internal policies at all times. Collaborate closely with the Food and Beverage Manager to uphold the highest standards of service quality and consistency. Conduct daily briefings with the team to align on objectives and expectations, fostering a cohesive and motivated work environment. Implement strategies to enhance staff retention and development, nurturing a talented and engaged team. What you Need: Prior experience as a Restaurant or F&B Supervisor in a fast-paced, luxury venue. Demonstrated passion for Food and Beverage, with extensive knowledge of quality products and ingredients. Understanding of current market trends and awareness of potential competitors. Proven ability to manage, lead, motivate, and develop a team effectively. Strong communication skills, with an emphasis on clarity and professionalism. Excellent attention to detail, ensuring precision in all aspects of service delivery. What We Offer: Hourly rate of £19.00 - £21.00 per hour inclusive of service charge. Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan(including contributions towards dental, optical, alternative and complementary therapies) Discounted cinema tickets, gym membership, travel, retailers and restaurants Complimentary meals on shift Referral bonus scheme for recommending top talent Flexible scheduling without split shifts Dry cleaning service for work attire and discounted personal dry cleaning Enhanced holiday allowance based on length of service Season ticket loan for convenient commuting Ongoing training, professional development, and fully funded English lessons Regular social events, team activities, and fitness sessions Benefits like cycle to work scheme and annual long service awards One allocated paid day per year for volunteering work Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitalityand travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: Proud winners of The Times Best Places to Work for both 2024 and 2025 The Kings Award for Enterprise 2024 for outstanding contribution to International Trade Manager of the Year Helle Jensen Cateys 2024 Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024 Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024 Haymarket Hotel & The Soho Hotel One AA Rosette for Culinary Excellence and AA Breakfast Award 2025 Covent Garden Hotel One AA Rosette for Culinary Excellence 2025 Dorset Square Hotel AA Breakfast Award 2025 Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel Two Michelin Keys 2024 Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel One Michelin Key 2024 Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award Dorset Square Hotel One AA Rosette for Culinary Excellence, The Potting Shed, 2024 Warren Street Hotel - Travel & Leisure IT List best hotels in the world Whitby Hotel, Crosby Street and Warren Street - Michelin keys Number Sixteen - Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades at our website. If you are ready to embark on an exciting journey with Firmdale Hotels and contribute to our tradition of excellence in hospitality, we'd love to hear from you! Apply now to join our passionate team and be part of something extraordinary. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage. TPBN1_UKCT

Welcome to La Mme London where the timeless elegance of the French Riviera meets the sophisticated allure of Londons most prestigious district. Drawing inspiration from our renowned restaurant in Cannes, La Mme London blends Mediterranean charm with modern luxury, delivering a dining experience that is both vibrant and refined. Every day is a new adventure - join us as we bring the Rivieras spirit to life in London! Job Overview The Floor Manager serves as the public face of the restaurant. Leveraging strong technical, interpersonal, and managerial skills, they ensure operational excellence while actively supporting the growth and reputation of the Group. Key Responsibilities Service Operations Control Ensure consistency between orders taken and dishes served Step in, support, or replace team members as needed to maintain smooth service flow Coordinate operations between the front of house and the kitchen Guest Relations Welcome guests and embody the restaurants image and standards Listen attentively to guest needs and respond professionally to requests Handle guest complaints and manage conflict situations effectively Ensure guest satisfaction at all times Adapt service style to different guest profiles Create a warm and convivial atmosphere from the guests arrival, in line with the establishments codes End of Service & Restaurant Closure Control and verify cash registers for the entire team Balance and close daily cash reports Secure cash handling Close and secure the establishment Team Management Train and onboard new team members Ensure procedures, standards, and regulations are properly applied Communicate information and instructions clearly and monitor compliance Allocate tasks and organize workflows Motivate and support the team on a daily basis Ensure compliance with health and safety regulations Lead team meetings and actively engage staff Prepare staff schedules Lead pre-service briefings and communicate operational instructions Skills & Experience Proven experience as a Floor Manager or Restaurant Manager in a high-end or premium dining environment Strong leadership and communication skills Excellent guest-oriented mindset Ability to perform in a fast-paced and demanding environment Solid knowledge of restaurant operations As a team member, you will benefit from a dynamic and stimulating work environment , with continuous support to achieve your professional goals. Don't miss this opportunity to be part of a growing company and contribute to its success. Apply today and start your professional journey with La Mme Group! Please note that only candidates with the right to work in the UK will be considered. TPBN1_UKCT

A Housing Association is currently looking for Building Manager on a temporary basis for about three months Key responsibilities Collaborate closely with housing officers, ensuring a seamless and resident-focused service. Proactively manage communal areas and estates, addressing any concerns or issues promptly. Engage with residents to understand their needs and expectations for communal spaces. Effectively communicate with residents on service charge budgets and building-related matters. Implement strategies to enhance the safety and aesthetic appeal of communal areas. Play a key role in resolving disputes or complaints related to communal spaces and estates. Work collaboratively with internal teams to improve service delivery and implement long-term improvements Be accountable for your time and diary, regularly visit schemes within your portfolio to monitor the cleaning and grounds maintenance contracts. As well as ensure FRA actions are kept to a minimum and resolved quickly. Get to know the residents through joint meetings and resident meetings, fostering a sense of community. Identify, track and progress communal repairs until completion. Keeping residents and internal colleagues updated on progress. Set and proactively manage service charge budgets, justifying any additional spend to residents through consultation where necessary. Proactively manage Anti-Social Behaviour (ASB) affecting schemes, collaborating with internal and external stakeholders, keeping residents updated. Collaborate with the repairs and assets team to improve the delivery of reactive and planned work. Effectively resolve disputes or complaints, providing clear and well-written communication to various audiences. Work in collaboration with housing officers to ensure consistent service delivery to residents. Build relationships with internal colleagues and external stakeholders to fulfil commitments to residents. Understand and adhere to financial regulations, health and safety policies, code of conduct and policies. Foster positive internal working relationships within Operations and across company Ensure you represent the resident voice when needed and deliver a consistent company voice back to them, not blaming internal departments, but owning the experience. When needed work with others to deliver specific projects or service improvements PAYE £20.20 Umbrella £26.72 The incumbent will mostly be on site in buildings in Luton, Brent, Harrow & Islington Essential requirements Proven ability to work collaboratively with housing officers and other team members. A solid understanding of buildings, service charges, and communal area management. Excellent customer service skills with a proactive and resident-focused approach. Experience in a Customer Service environment, managing the end-to-end customer journey

Project Manager – Social Housing Planned Works (Kitchens, Bathrooms & Doors) Location: Within the M25 (must be able to travel across London and surrounding areas) Type: Full-time, Permanent Salary/Package: Up to £60,000 + excellent benefits (Car allowance, 25 days holiday + BH & Birthday, Pension, Healthcare) The Role We’re recruiting an experienced Project Manager to lead delivery across a Social Housing refurbishment and planned maintenance programme within the M25. This role is ideal for a Project Manager with a proven track record in Housing Association / Local Authority refurbishment, particularly delivering internal planned works programmes such as kitchens, bathrooms, and door replacements. The Project You’ll be responsible for the successful delivery of refurbishment and planned works across a social housing contract, including: Internal planned works: kitchens & bathrooms (K&B), door replacements Repairs & maintenance (R&M) and component replacement Resident-focused delivery in occupied properties, ensuring excellent customer care and minimal disruption Key Responsibilities As Project Manager, you will: • Plan, programme and manage multiple workstreams across planned maintenance contracts, • Coordinate labour, materials, and subcontractors to meet delivery targets, • Lead site teams and contractors to ensure safe, efficient, and high-quality delivery, • Manage works within occupied properties, minimising disruption and preventing complaints, • Maintain strong communication with clients, residents, and internal teams, • Monitor programme performance, KPIs, and budgets, • Identify risks and implement mitigation strategies, • Ensure all works meet required specifications, quality standards, and compliance requirements, • Produce regular progress reports for client and internal meetings Essential Criteria To be considered, you must have: • Proven Project Management experience within Social Housing planned works, • Strong experience delivering internal refurbishment programmes (Kitchens, Bathrooms, Doors), • Experience working in occupied properties and managing resident expectations, • Excellent Health & Safety knowledge, • Ability to manage multiple sites/projects simultaneously, • Strong organisational and communication skills, • Commercial awareness and experience working alongside commercial teams, • Valid CSCS card, • First Aid at Work, • Full UK driving licence, • Must be able to travel across the M25 region Desirable Experience • Experience delivering high-volume K&B programmes, • Knowledge of social housing frameworks and client KPI environments, • Experience managing direct labour and subcontractors What’s On Offer (Benefits) Salary up to £60,000 (DOE) Car allowance / salary sacrifice scheme 25 days annual leave + bank holidays + birthday off Pension scheme Private healthcare & dental care Life insurance Annual pay reviews Training and development opportunities Retail and lifestyle discounts Apply If you’re a Project Manager with strong Social Housing planned works experience—particularly kitchens, bathrooms, and doors—and can operate within the M25, apply today

A Housing Association is currently looking for a Home Ownership Support Adviser on a temporary basis for about 3 months. Key responsibilities are as follows Be the conveyancing specialist within the Home Ownership Support team acting as the single point of contact for your customers, providing sound advice,proactively progressing transactions and unlocking obstacles to completion/resolution. Lead on all relevant legally administrative functions related to the transfer or disposal of property. Manage a complex and demanding caseload, juggling competing priorities, ensuring cases are progressed and deadlines met. Work under your own initiative to determine actions and advice needed for each transaction. Competently handle customer enquiries about a range of Low-Cost Home Ownership products. Support with the management of team in-boxes and general enquiries. Supply day-to-day supervisory and escalation support for the Home Ownership Support Officers and Operations staff, hosting surgeries and providing training across the organisation to share your expertise. Lead on the disposal of void units, undertaking viewings or on-site visits if required. Actively champion continuous improvement, identifying and suggesting service improvements for implementation and work collaboratively with the wider department to reach our joint objectives. Build and maintain collaborative working relationships with internal and external stakeholders to foster better outcomes for our residents, drive successful transactions and share expertise. Be engaged on policy and legislative changes, highlighting risks and following relevant policies and procedures as required. Achieve high levels of customer satisfaction and financial targets as set by the Home Ownership Support Manager, in line with our customer strategy. Drive income by actively promote staircasing, loft conversion, lease extension and loan redemption, managing all aspects of each application. Meet our compliance requirements, ensuring data is recorded correctly, and transactions are completed in line with regulatory and audit requirements. Inform business planning thorough effective progression and accurate forecasting of your transactions. Support Operations and our customers by making sure new accounts are set-up, amended and closed as needed, including the amendment of rents and ground rents. Manage complaints and service recovery effectively and within designated timescales. Support team and departmental projects as required by the Home Ownership Support Manager. Support the effective management of other low-cost home ownership products (historic or new) as necessary. PAYE £26.81 Umbrella £35.46 Hybrid role Essential requirements Worked in a similar role previously and has knowledge of shared ownership,lease extensions,right to buy, affordable housing, understanding ground rent. Experience of working independently to deliver excellent customer service across a diverse workload, in a fast paced, target driven environment. Must be immediately available or on short notice

Registered Manager Care at Home Location: Lothians Contract Type: Permanent Full time Salary: £30,000£40,000 Are you an experienced care professional ready to take the next step into leadership? Join a growing homecare service where youll lead from the front, ensuring the delivery of safe, effective, and high-quality care. This is an exciting opportunity to manage and develop a dedicated team while driving service excellence and supporting people to live independently in their own homes. Key Roles and Responsibilities: Provide strong leadership, supervision, and support to care staff, promoting development, performance, and team morale. Oversee the day-to-day operations of the service, including staffing, rota management, and allocation of care workers. Ensure sufficient staffing levels to meet service demand with appropriately skilled and qualified staff. Develop, review, and approve care plans, risk assessments, and support plans to ensure person-centred care delivery. Monitor and maintain high standards through audits, compliance checks, and quality assurance processes. Manage complaints, incidents, and risk, carrying out investigations and implementing improvements. Lead on recruitment, induction, training, and retention of staff, ensuring compliance with regulatory standards. Maintain accurate records, reporting systems, and ensure adherence to all health & social care regulations and policies. Build positive relationships with clients and families, acting as a key point of contact and ensuring needs are met. Support business growth and development, contributing to service expansion and strategic objectives. Participate in on-call duties and provide out-of-hours support where required. Undertake a mix of office-based and field-based responsibilities, including occasional visits to clients and staff. Essential Skills and Attributes: A genuine passion for delivering high-quality, person-centred care. Proven experience in domiciliary care, ideally within a supervisory or management role. Strong leadership and people management skills, with the ability to motivate and support teams. Excellent communication and interpersonal skills to engage with staff, clients, families, and professionals. Strong organisational skills with the ability to manage multiple priorities effectively. Good understanding of care standards, regulatory requirements, risk management, and compliance. Ability to work under pressure, make informed decisions, and remain flexible in a fast-paced environment. Full UK driving licence and access to a vehicle. Commitment to dignity, respect, equality, and delivering compassionate care. Registration or or eligible to registerwith Scottish Social Services Council (SSSC) Desirable: Previous experience as a Registered Manager or Care Manager. Experience contributing to service growth and development. Knowledge of inspection frameworks and quality assurance processes. Qualifications: Minimum SVQ Level 3 in Health and Social Care (or equivalent) is essential. Higher-level qualifications in leadership or management are desirable. Additional Information: This role may involve a combination of office-based and field-based duties. Participation in an on-call rota is required, including responding to emergencies and out-of-hours issues. To Apply: Click "Apply" and submit your up-to-date CV. For more information and a detailed job description, contact Danielle Frame at 21 HSC. Suitable candidates will be contacted quickly with a view to arranging a formal interview with the Senior Management Team. 21 HSC Limited is an equal opportunities employer. TPBN1_UKTJ

The Customer Service Supervisor is responsible for supervising day‑to‑day customer service operations within the non‑clinical recruitment department of a healthcare recruitment agency. The role focuses on front‑line service delivery, staff supervision, performance monitoring, and issue escalation, ensuring service procedures and standards are followed consistently. This is a non‑clinical, supervisory role with no responsibility for clinical decision‑making, service strategy ownership, or departmental management. Key Duties and Responsibilities • Supervise customer service staff providing support to non‑clinical recruitment activities, • Provided high-quality customer support through phone, email, and face-to-face interactions, always maintaining a professional, friendly, and customer-focused approach, • Handled customer enquiries, complaints, and service requests efficiently, ensuring timely resolutions that met both customer expectations and company standards, • Allocate daily workloads, tasks, and priorities to service teams, • Monitor service queues, response times, and resolution outcomes, • Ensure service procedures and operational guidelines are followed consistently, • Check the quality and accuracy of customer service interactions and documentation, • Maintained accurate and up-to-date customer records using Customer Relationship Management (CRM) systems, ensuring data integrity and full compliance with General Data Protection Regulation (GDPR) requirements., • Followed all company policies, procedures, and compliance requirements, maintaining a high standard of professionalism at all times., • Ensure service delivery meets agreed internal service standards and SLAs, • Identify recurring service issues and escalate them to management, • Support the implementation of service improvements introduced by senior management, • Act as the first escalation point for non‑clinical service queries or complaints, • Support service delivery to healthcare clients, including NHS trusts and private providers, • Ensure clear and professional communication with non‑clinical candidates throughout the recruitment process, • Assist in resolving service‑related issues promptly and professionally, • Provide day‑to‑day guidance, support, and coaching to customer service staff, • Supported the onboarding and training of new team members, helping them settle into their roles and understand processes quickly., • Monitor individual performance and provide feedback to improve service quality, • Raise performance or conduct concerns to the line manager where appropriate, • Supervise administrative recruitment compliance activities, including:, • Right to Work documentation checking, • DBS coordination (where required), • Records management and document accuracy, • Ensure records are maintained accurately and in line with procedures, • Escalate compliance issues or risks to management for review, • Maintain basic service performance records and reports, • Provide regular updates to the Operations Manager or Service Manager, • Communicate service issues, staffing concerns, and operational risks appropriately, • Participate in team meetings and service update briefing Skills & Competencies Experience supervising customer service or support teams Strong organisational and communication skills Ability to manage workloads and priorities in a fast‑paced environment Good problem‑solving and customer handling skills Attention to detail in administrative and service tasks Experience & Qualifications Previous experience in a customer service or supervisory role Experience supporting operational service delivery Education to secondary level or equivalent experience Supervisory or customer service training desirable

Assistant Reception Manager Needed for a Luxury Hotel Company- East Sussex Areas - Up To £30,000 + Live In + Benefits IMMEDIATE START An exciting opportunity has arisen for an experienced Hotel Assistant Reception Manager to join a luxury hotel company in the heart of Sussex. The client is proud of their strong customer relationships and friendly atmosphere and are looking for an experienced Hotel Reception Manager who can deliver on the upkeep on all aspects of front office. Due to the demand to servicing their discerning clients, they are looking for like-minded individuals who have worked in hotels with experience in hotel Reception management to join their team on a permanent basis. The Duties: Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone. Directs, plans and works with other managers Be able to analyse budgets, forecasting and expenditure & room occupancy along with the Reception Manager Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations are taken care of. Working closely with the housekeeping & other departments Have a good understanding about Opera PMS systems Also work as a Duty Manager in the absence of the General Manager Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel. Manages and keeps clear and comprehensive records of guest room bookings and all billings for accountability and future reference. Manages and maintains orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness. Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are attended to promptly Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction. The Ideal candidate will be: Experience in a similar hotel reception Supervisor/Management role within a hotel environment Must have a warm and engaging personality Conduct regular audits MUST have Opera experience Involved in appraisals and reviews with all staff members Must be able to drive MUST also have experience in Duty Management duties within hotels Able to communicate at all levels and give clear direction to the team Flexible to work various shifts Managing a small team Good computer skills Have a "can do" attitude Conducts regular front desk meetings Good telephone manners and is well groomed Be able to give verbal and written communication at all times Used to being on their feet Being proactive and being able to think on their feet Used to dealing with different types of clientele with customer service being the top priority The ideal candidate will have great organisational skills along with the passion and commitment in driving excellent service to the clientele and a proven track record within a Reception Management hotel environment. TPBN1_UKCT

LIFE AT CLAYS Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city. Our unique twist on Olympic clay shooting makes thesport safe, fun, and accessible for everyone.As we expand locally and globally, we're excited to share our love for British charm and competitive gaming with the world. Whether you're after a thrilling day with friends or a lively evening with colleagues, Clays is the perfect spot for adrenaline-pumping, fun-filled experiences. Careers at clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you! Were proud to be certified as a Great Place to Work, and recognised as a UK Best Workplace 2025 and 2026 which reflects our commitment to creating an amazing work environment. But dont just take our word for ithere's what our colleagues have to say about us: You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you. From day one, thecollaborative and supportive cultureat Clays has been clear. The onboarding process and continuous training show a real commitment toemployee development. Mistakes are stepping stones here,and no one is frowned upon for making them. We learn from each other, which is unique in a workplace. CLAYS VALUES At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. Thats why werededicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, wed love to hear from you! And of course, were looking for someone who embodies our Clays values. Thats why weve framed them as key questions that guide everything we do: SAFE- Is it safe?Safety first. Its our responsibility to protect our people, our guests, and our business. We make decisions that create an environment where everyone feels safe, respected, and supported. AMAZING EXPERIENCE- Will it deliver an amazing experience?We deliver an amazing experience by going above and beyond what's expected, obsessing over the detail, making thoughtfulness a priority, and ensuring every guest and colleague feels seen, valued, and truly celebrated. LASTING- Will it leave a last impression?Lasting means creating impact that goes beyond the moment. At Clays, the choices we make must meaningfully contribute to a lasting impression, for our guests, our people, our planet, and our brand. SUMMARY OF POSITION This is an exciting opportunity to be part of Soho team and play a key role in establishing the floor operation and infrastructure. As Assistant Floor Manager you'll support the Floor Manager to orchestrate seamless planning, recruitment, and execution for this fresh Clays location. You will work with the General Manager, to implement the Clays service system and develop the standards of the location and the team. In this role, you will supervise a team of approximately 15 floor colleagues to drive colleague development to ensure the company achieves its succession planning goals through the Clayers Academy. You will disrupt the normal attitude to the casual environment, and provide an unrivalled service and delivery in the competitive socialising environment, elevating the standards of everything we do. Day to day, working closely with our events team, you will coordinate the service between the bar, floor, kitchen and hosts. Constructing the operating plan and positions and all elements of planning and coordinating the execution of the service for the floor. We are looking for a self-driven Assistant Floor Manager candidate who has worked in high volume operational businesses. You will be a dynamic thinker and passionate about people, both guests and colleagues. The right candidate will have a proven track record of delivering the highest F&B standards with incredible attention to detail,experience in another competitive socialising concept desirable. You will also need to be a strong communicator with the confidence and energy to engage a team to deliver. DUTIES & RESPONSIBILITIES Your role will include but may not be limited to the following responsibilities; Operational Management: Oversee daily floor operations to ensure smooth and efficient service. Implement Clays standard operating procedures for floor colleagues. Ensure compliance with health, safety, and hygiene regulations. Maintain front-of-house equipment and utensils, ensuring they are in good working order. Execute the service and game delivery in accordance with Clays operations playbook. Coordinate with bar and kitchen departments to ensure optimal performance. Our Clayers: Train, and mentor floor colleagues, fostering a positive work environment. Schedule and manage floor colleague shifts to ensure adequate coverage. Promote Clays Behaviours and effective communication within the front-of-house colleagues. Support colleague development through ongoing training via Clayers Academy. Ensure colleague compliance with company policies and procedures. Guest Experience: Ensure that all food and drinks are served and presented to the highest standard. Relentlessly strive to achieve the continuous Clays steps of service wheel. Monitor guest feedback and make adjustments in service as needed. Interact with Clayer colleagues to gain feedback and ensure guest satisfaction. Address and resolve any guest complaints or issues promptly and effectively. Maintain a focus on providing exceptional game, food & beverage experiences for all guests. Ensure the venue and atmosphere are always at the very highest standard. Financial Management: Support the management of departmental budgets, including labour and F&B and consumable costs. Monitor and control inventory, minimising waste and managing stock levels. Implement cost control measures without compromising on quality. Marketing and Promotion: Collaborate with the marketing team to develop and promote special menus and events. Assist in content creation for promotional materials, including social media. Participate in marketing initiatives to increase the visibility and reputation of Clays. Support the execution of Clays 3 key seasons, Sunshine Months, Moonlight Months and Festive Period. Act as a brand ambassador, maintaining the Clays Game, Service and F&B reputation. Administrative Duties: Ensure compliance with all legal and regulatory requirements. Prepare and submit required reports promptly. Manage floor documentation, including recipes, training materials, and safety procedures. Support front-of-house safety and hygiene audits. Execute Clays policies and procedures. Support working with local suppliers in line with our F&B Strategy. SKILLS, DESIRED QUALIFICATIONS & ATTRIBUTES 1 years of experience in a similar very high volume pre-booked business position is desirable. Mental Health First Aid (not essential). WSET Level 2 (not essential). Fire Warden (not essential). First Aid (not essential). New Opening Experience (not essential). Always looking for opportunities to improve your knowledge and abilities. Passionate about hospitality and creating amazing experiences. A keen eye for detail with excellent written and verbal communication skills. Ability to build lasting relationships with colleagues and clients. Honest with strong moral principles. Take initiative, solve problems calmly, and work well under pressure. Be a mentor, a proven high-performing people manager with a track record of developing talent. WHAT YOULL GET IN RETURN We value our colleagues greatly and want everyone to feel rewarded. Our great benefits include: Competitive Salary: A base salary of £31,000 with on target earnings of £40,000 which is made up from an on target performance related bonus plus Tronc service charge. Holiday: 32 working days holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service. Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family. Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP. Career Growth: Advance your career with Clayers Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognized qualifications funded by Clays. Celebration Day: An additional paid day off each year to celebrate something meaningful to you. Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service. Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme. Volunteer Day: A paid day off annually to give back to your local community. Birthday Gift: Choose a special gift to celebrate your birthday. Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you. Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme. Hospitality Discounts: Access exclusive discounts via Hospitality Rewards. Meals Provided: Free meals for colleagues working operational shifts. You will be part of a growing brand, business and an exciting adventure with excellent training opportunities and investment in your personal development. TPBN1_UKCT

Are you a hands-on Technical Manager looking for an opportunity to drive real change within a growing branded food manufacturer? This is a fantastic opportunity to join an ambitious SME food business at a pivotal stage of growth, supporting the transition from a SALSA-approved operation into a new purpose-built BRCGS manufacturing facility. Working closely with senior leadership, you’ll play a key role in shaping technical standards, embedding food safety culture, and implementing scalable systems that support long-term business growth. The business offers genuine autonomy within a collaborative environment, alongside the opportunity to work across an exciting innovation-led product portfolio with strong market appeal. This role would suit someone who enjoys building systems, improving standards, and driving operational compliance within a fast-moving manufacturing environment. You will be responsible for, but not limited to: • Leading the implementation, management, and continuous improvement of the site QMS and food safety systems • Supporting the transition into a new purpose-built BRCGS manufacturing facility • Driving the implementation and embedding of BRCGS standards to achieve full audit readiness and certification • Developing and improving scalable technical systems, processes, and compliance controls • Promoting a strong food safety and quality culture across all departments • Managing compliance with BRCGS, HACCP, Organic, SEDEX, and regulatory requirements • Leading internal audits, supporting external and customer audits, and maintaining audit readiness • Managing CAPA processes, root cause investigations, and continuous improvement activities • Overseeing allergen management, traceability, hygiene, CCP controls, and product safety systems • Managing non-conformances, product holds, complaints investigations, and food safety incidents • Supporting supplier approval, supplier performance monitoring, and specification management • Coordinating traceability exercises and mock recalls • Supporting technical aspects of NPD, operational change, and site transition activities • Leading and developing the technical team while driving accountability and ownership • Monitoring technical KPIs, compliance trends, and operational risks What’s required? • Strong experience within a Technical or Quality Management role within food manufacturing • Proven experience implementing or managing BRCGS systems and audit preparation • Strong knowledge of HACCP, allergen management, traceability, and food safety controls • Experience improving technical systems and operational processes within a growing business • Strong track record of driving food safety culture and continuous improvement • Experience managing audits, CAPA processes, supplier quality, and compliance verification • Excellent problem-solving and root cause analysis skills • Strong leadership, communication, and stakeholder management skills • Highly organised with the ability to manage multiple priorities in a fast-paced environment • Experience supporting a factory build, site transition, or migration from SALSA to BRCGS would be highly advantageous What’s in it for you? Salary circa £65,000.00 A rare opportunity to join a growing branded manufacturer at a transformative stage, giving you the chance to make a genuine impact on technical standards, systems, and long-term business success. Do you think you fit the criteria? Want to find out more about the role?

Thrive Group are delighted to be working with our client in Frome, that is actively looking to recruit a Technical Officer to join the team on a permanent basis. What you will be doing: Carrying out and managing audits including GMP, Hygiene, Glass & Plastic, CCP Calibration of measurement equipment in factory and laboratory to the agreed schedule Support the Quality Assistant Manager with monitoring and investigating customer complaints. Carrying out hygiene inspections. Conduct thorough inspections of incoming raw materials to ensure they meet defined specifications, labelling requirements. Raise supplier nonconformance/rejection notifications and follow up to ensure investigations are carried out within requested timeframes. What you will need to succeed: HACCP level 2, internal auditor qualifications Ideally, knowledge of customer codes or practice and BRC requirements Experience of working in a QA or QC function of a food factory Good communication skills What you will receive in return: to £29,000 per annum (DOE) Company pension 6%* employer contribution (Salary Exchange) (*Subject to contract) 25 days holiday + Bank holidays 4 x Death in Service Long service recognition Wellbeing initiatives - Free flu jabs, free eye tests, £90 contribution to prescription lenses, free legal and financial helpline and mental health support, virtual GP What you need to do next: If this position sounds of interest and you would like to be considered. Please email on sarah. elliott@ thrivegroup.co.uk or contact me on 01225 632666 to discuss further. Thrive group are acting as an Employment Agency with respect to this vacancy. If you have not heard from a consultant within 7 days, please assume you have been unsuccessful on this occasion. PRMSTH TPBN1_UKTJ

We are now recruiting for an Italian & English-speaking Sales Administrator to work for a global organisation, albeit working mainly remotely and the interview process being remote, you would need to get to a workspace in Farringdon, London, for the first day's induction/training and then up to 2 days a month following this. This is going to be a temporary position for the coming 3-months, to start asap and there's potential for the role to extend too. The role of this person in the orders team will be to effectively manage end user customer relationships from initial contact through to resolution stage. Responsible for handling consumer sales/products/service enquiries via phone/email, including support for online orders and managing web order returns. The role is a permanent position, paying up to £27,000 for the right person, it's a Monday to Friday position with working hours of 9am to 5pm and a 1-hour lunch break. Please note before applying that to be considered you must have some form of office-based sales admin, order processing or customer service experience; and must be able to get to the offices in Farringdon up to twice a month. Please do also make it clear on your CV and application which languages you can speak as we will only be able to consider those with Italian and English language skills. Duties Handle incoming customer enquiries via phone, email and other channels, providing excellent customer service at all times. Place outbound calls to customers to advise and/or obtain information necessary to process orders and resolve issues. Record all customer interactions ensuring that issues are resolved in a professional and timely manner. Monitor and process web order returns. Web order tracking. Liaise and build relationships with Marketing, Technical Support, Finance, Operations and Sales to ensure effective resolution on all customer enquiries Work with Sales Admin to ensure accuracy with web order processing. Interact and communicate with our supplier and vendor partners regarding customer activity/orders. Monthly report showing support statistics from Zendesk and general update on Support for EMEA region. Assist the Ecommerce Manager as required in carrying out ad-hoc tasks.Knowledge and Skills Requirements Italian and English language skills are a must-have. Previous use of a CRM or Orders system would be useful. The ability to be available and start a role immediately. Experience of a customer ticketing system would be a major advantage. Excellent communication skills (both written and verbal) including a warm telephone manner. Customer service experience is essential with a genuine interest in customer care. Excellent organizational skills with ability to multi-task and extremely detail oriented. Ability to resolve complaints and queries ensuring a high level of customer service. Able to follow direction and complete tasks independently. Proactive and highly motivated team player. Proficient in all Microsoft Office Packages. Ability to work to tight deadlines and be able to demonstrate excellent time management skills.We are looking to shortlist for this role immediately, please apply and call Bobby on (phone number removed) for more info. Apply now or get in touch to find out more! Think Specialist Recruitment is an independent recruitment agency based in Hemel Hempstead, supporting businesses across Herts, Beds, and Bucks. We specialise in recruiting for a range of support staff roles including Administration, Customer Service, HR, Finance, Sales Support, Marketing, and IT Helpdesk

Overview: The Client Service Delivery Manager will be based on a hybrid basis from either our Leeds or London office. This means you’ll need to be within a commutable distance of one of these locations to ensure you can be in the office each week with your colleagues. In addition, you may need to travel to client meetings. The role holder is a critical link between the client relationship teams and operational teams and will ensure services across share registration and share plans are delivered consistently, transparently and in line with agreed service standards. This is a client-facing role, with accountability for service performance across a portfolio of high-profile FTSE clients, owning the end-to-end service performance narrative for each client, translating MI into insights, leading root cause analysis for incidents/complaints and recurring themes, agreeing pragmatic remediation plans with operations and technology and communicating progress and outcomes through clear client governance and reporting. You’ll get the chance to follow your chosen career path anywhere in MUFG Pension & Market Services, joining a network of experienced, innovative and dedicated individuals across multiple teams and countries. There are numerous opportunities to learn new skills and develop in your career with the support you need to succeed. Benefits: 26 days annual leave, plus a wellbeing day, a volunteer day, bank holidays and the opportunity to buy up to 5 days’ extra each year Health, wellbeing and lifestyle rewards that can be tailored to support you and your family. Everything from: Employee Assistance Programme; Discounts on retail and socialising; Travel and technology; cycle2work scheme; A host of gym and fitness subscriptions; Car Salary Sacrifice scheme Appreciate programme: Employee recognition programme Company Pension Scheme Medical insurance Life Assurance Paid Maternity, Paternity, Adoption Leave, Shared Parental Leave What you need: As with any role, we want to find the right person and we want to make sure you know it’s the right role for you too. You will need: Demonstrable knowledge of Share Plans, with experience in share registration and share plan administration in financial services or a related corporate governance service A strong track record in client service delivery, ideally with FTSE 100/250 corporates or equivalent Exceptional verbal and written communication skills with the ability to build and maintain relationships with a variety of clients and internal colleagues Demonstrable experience using MI to manage service performance, identify trends and drive measurable improvements across complex operational delivery Exceptional stakeholder management skills, with the ability to influence at both senior client and internal stakeholder levels Strong knowledge of regulatory frameworks – FCA, Companies Act, HMRC, GDPR Excellent analytical and problem-management skills with the ability to interpret MI, perform root cause analysis, distinguish symptoms from causes and implement corrective and preventative actions with tracking to closure Good working knowledge and experience working with MI and workflow/tooling, for example Power BI, Pega Systems and the Microsoft Office suite, enabling you to evidence performance and drive outcomes Experience working in a registrar, share plan provider or financial services outsourcing business An understanding of transformation within corporate services Day to Day, you will: Partner with Client Relationship Leads, Relationship Managers and cross-boarder operational teams to align delivery with client strategy, business objectives and regulatory requirements Contribute to strategic account planning, identifying opportunities to enhance client experience, efficiency and commercial growth Champion continuous improvement initiatives, innovation and digital adoption to strengthen client proposition Act as a trusted advisor to clients on service delivery, governance and industry best practice Own and assure client service performance across share registration and share plan services, ensuring contractual SLA’s and KPI’s are met through proactive oversight, early risk identification and effective prioritisation with operational teams Lead MI-driven performance management, interpreting trends, identifying emerging issues and escalating material risks with clear impact assessment and recommended actions before service deterioration is visible to clients Coordinate across registry operations, plan administration, advisory teams and IT to remove blockers, align priorities and ensure the timely resolution of service issues and delivery of agreed improvements Lead formal service reviews with clients, owning MI production and commentary, facilitating root cause analysis (RCA) for incidents and recurring defects and agreeing corrective and preventative action plans with clear outcomes Define and continuously improve client MI, ensuring data integrity, consistent definitions and meaningful insight so stakeholders can clearly understand performance drivers and decision trade-offs Provide guidance to cross-functional service delivery teams aligned to the client portfolio Foster a culture of accountability, collaboration and client-first service excellence whilst supporting operational colleagues to enhance client-facing awareness and behaviours Ensure full compliance with FCA, Companies Act and HMRC rules relating to share registration and share plans The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you. JOB SUMMARY Explore our very big world We are looking for a passionate Sous Chef to join our wonderful team at London Marriott Hotel Regents Park. You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what's possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you. The impact you'll make Breakfast, lunch or dinner, the best meals aren't just made by our brilliant chefs. They're made even more memorable by the great service our guests enjoy. As one of our experts, you'll make sure you know every dish on the menu, so you can make recommendations and answer any questions customers may have. You'll make sure their food and drinks are served quickly, efficiently and with a smile - and if there are any issues, you'll deal with them right away. Thanks to you, our guests will feel well-fed, happy and wanting to come back for more. Education and Experience * High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR * 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Ensuring Culinary Standards and Responsibilities are Met Manages kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. Estimates daily production needs on a weekly basis and communicates production needs to kitchen personnel daily. Assists Executive Chef with all kitchen operations and preparation. Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions. Assists in determining how food should be presented and creates decorative food displays. Maintains purchasing, receiving and food storage standards. Leading Kitchen Operations Supervises and coordinates activities of cooks and workers engaged in food preparation. Leads shifts while personally preparing food items and executing requests based on required specifications. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Maintains the productivity level of employees. Ensures employees understand expectations and parameters. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Interacts with guests to obtain feedback on product quality and service levels. Handles guest problems and complaints. Maintaining Culinary Goals Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Develops specific goals and plans to prioritize, organize, and accomplish your work. Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance. Trains employees in safety procedures. Managing and Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Participates in the employee performance appraisal process, providing feedback as needed. Brings issues to the attention of the department manager and Human Resources as necessary. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Attends and participates in all pertinent meetings. Perks you deserve Travel smarter with discounted stays at over 9,600+ Marriott hotels worldwide along with family and friends. Access 24/7 confidential wellbeing support through the Health Assured and Wisdom App. Save while dining with 20% off food and beverage in Marriott outlets and 50% off in our five Marriott hotels . Start your day right with a £5 breakfast when staying in most of our European hotels. Make life easier with our Uniform laundry service . Relax and recharge with 28 days of holiday including public holidays, with extra days the longer you stay with us. (Pro rata) Know someone amazing? Refer them and earn up to £500 when they join. Plan confidently for the future with our supportive company pension scheme . Be celebrated regularly through awards, recognition events and milestone celebrations. Treat yourself with exclusive high street discounts on shopping, tech, cinema, eye tests and more. Enjoy a vibrant calendar of monthly associate events filled with fun and connection. Enjoy complimentary meals on duty. Boost your skills with industry-leading learning and development , including digital training, classroom sessions. Take your career further with apprenticeship programmes designed to help you grow and shine in your role. Stay active and save money with the Cycle to Work scheme . LONDON MARRIOTT REGENTS PARK London Marriott Hotel Regents Park offers everything you need to experience England's capital city in style. Ideally situated in Northwest London, just steps from Regent's Park and within walking distance of Swiss Cottage Underground station, our hotel effortlessly blends style, substance and award-winning service. Bring your style and your spirit, we'll bring a work culture where you can shine. We work hard, we play hard, and we want to help you to grow. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. TPBN1_UKCT

Elior at work - Workdays Made Better with Great Food A great workday starts with great food , and we know food at work should be more than just a sandwich at your desk. That's why we bring exciting, fresh, and flexible catering to workplaces across the UK. Whether it's a quick grab-and-go snack or a hearty lunch, with tech-powered ordering and diverse menus , we keep teams happy, energised, and ready to take on the day . What you'll be doing... As a Chef de Partie you will support, organise, mentor and train members of the kitchen team in line with company procedures. Ensure food preparation and control meets requirements in respect of COSHH, Food Safety and Health & Safety regulations are adhered to and any incidents are reported Support the manager in maintaining, ordering and controlling food stocks within budget Maintaining up to date product and menu knowledge, and maintaining a high standard of food preparation and presentation, ensuring portion and quality control Ensuring high standards of cleanliness of all areas in the kitchen and of equipment Maintain and achieve catering budgeted targets and costs as stipulated by head chef and the management team To ensure all daily tasks are carried out to a high standard. To assist with ordering, costing, recipes and stock taking as and when required. To ensure that all casuals working under your supervision follow the standards expected within Schroders and by Elior / Lexington To ensure accurate weekly stock take is carried out and completed in the correct time scale. Ensure cleaning schedules are strictly adhered to and signed as and where required. To ensure the accurate recording of all temperature requirements are documented correctly, raising any concerns immediately To ensure all allergen information are documented correctly Report any problems that occur with regards to Health & Safety, temperatures, cleanliness and other general issues to the correct departments, bringing to the Head Chef's attention To ensure that complaints are handled quickly and efficiently and brought to the attention of the management at the earliest opportunity. To report any malfunctions of equipment to the persons responsible. To take a proactive and professional approach to the business as a whole and to actively promote Elior / Lexington to our customers and clients To adhere to all company policies and procedures To carry out any other reasonable request made by a member of management Report and take necessary action for any incident of injury, fire, theft, loss, damage and unfit food to management. Working Pattern: Monday - Friday, Predominantly between 7am -3:30pm but some flexibility is required between 7am - 5:30pm depending on business needs What can you bring? Possess a passion for food Focused on the front line Genuine interest in customer service excellence Team player Previous experience of working in a kitchen Brilliant Work Deserves Brilliant Perks! At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you: Free, tasty meals • Enjoy tasty, nutritious food on us while you work! Flexible working, • including part time roles, because life doesn't run on a 9-5 schedule. Plenty of Time to Unwind, • 28 days of holiday, and after two years, enjoy even more with 31 days. Leave for life's important moments, • whether family, personal or unexpected. Give back time, • paid volunteering days for the causes you care about. Room to grow, • career development and learning opportunities for all stages of your career. Wellbeing first, • mental health support and wellbeing perks. Financial security, • pension schemes and life assurance. Exclusive discounts, • save on entertainment, leisure, and even travel! One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage. Why You'll Love Working Here We're a people-first business with over 10,000 colleagues across the UK , serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued. Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you! We Celebrate You! At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed. Need any support or adjustments during the application process? Just let us know - we're happy to help! Ready to join us? Hit 'Apply Now' and let's chat! TPBN1_UKCT

We are Company of Cooks, and we believe brilliant food and drink starts with brilliant people. For over 25 years, we've been part of some of the UK's most loved cultural destinations, from historic palaces and botanical gardens to buzzing galleries and performance spaces, running the cafés, restaurants, bars and events that bring these incredible places to life. Our values - Craft, Creativity and Community - guide everything we do. They shape how we work together, how we support our partners, and how we make each guest feel welcome. If you care about food, people and doing things properly, you'll feel right at home here. Wherever we are, we do more than serve. We bring places to life through food, service and creativity and we're looking for a Bar Manager to work with us in London. Key Responsibilities: Leading a small team of bar or pub staff Ensuring that the front-of-house is fully staffed, particularly during peak times Meeting sales and profitability targets Creating a welcoming environment for customers Ensuring consistent, high quality beverages are served to customers Dealing with customer feedback and providing adequate solutions to customer complaints Creating a positive work environment for staff and encouraging their career development Monitoring inventory of beverages to ensure adequate stock Overseeing the cleanliness of staff and the physical bar area and paying attention to possible health hazards and regulation violations Our Ideal Candidate: • We are looking for candidates who are super passionate about all things cocktails What's in it for you? Working with Company of Cooks has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy. Personal Development and Training opportunities Life assurance scheme Pension scheme Holiday allowance Private medical eligibility Eye care A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance Family friendly support Regular social events and communication with our leaders A holiday purchase scheme Volunteering days Professional subscriptions Recognition schemes and people awards Long service awards Access to some great high street discount vouchers TPBN1_UKCT

Company Description Location: Rainham, Essex About Us Adler & Allan is a leader in environmental risk reduction, industrial services, and infrastructure support. Working across the UK, we help clients manage critical assets safely, sustainably, and compliantly. As we continue to grow, we are strengthening our commercial functions to support a rapidly expanding customer base and new acquisitions. The Opportunity We are seeking a highly capable Contracts Administration Manager to lead a small, high-performing contracts team and drive excellence across the full contract lifecycle. This role requires strong commercial acumen, the ability to interpret and manage contract risk, and a collaborative approach to working with stakeholders across operations, sales, finance, and newly acquired businesses. You will be responsible for ensuring accurate contract governance, proactive customer engagement, continuous improvement of the contract pipeline, and maintaining the highest standards of service across all contract activities. Job Description Leadership & Team Development Lead, mentor, and develop a team of contract administrators/supervisors. Create structured development plans and conduct regular performance reviews. Build a collaborative, high-performing team culture that supports business growth. Contract Management & Commercial Governance Oversee the preparation, review, negotiation, and management of a wide range of service contracts. Ensure contracts comply with internal policies and minimise commercial and operational risk. Maintain an accurate, fully updated central contract database. Monitor contract performance, ensuring renewals, variations, and commercial milestones are delivered on time. Commercial Insight & Customer Engagement Participate in customer review meetings and present management information as required. Support the sales team in discussing opportunities and pipeline development. Provide regular updates on contract progress, commercial risks, and opportunities for efficiency or improvement. Cross-Functional Collaboration Work closely with operations to resolve service issues or complaints for contracted customers. Collaborate with legal, procurement, finance, and wider business functions to solve contract challenges and support growth. Lead or contribute to continuous improvement initiatives within the contracts function. Operational & Reporting Duties Ensure the timely preparation of internal and external reports. Oversee invoice submissions where required. Ensure all contract-related activity adheres to company processes and high-quality standards. Qualifications About you: Proven experience in contract management, commercial operations, or a similar role . Strong commercial awareness with the ability to identify risk, interpret contract terms, and support strategic decision-making. Excellent negotiation, communication, and interpersonal skills. Strong leadership capability with experience developing teams. High level of organisation, accuracy, and attention to detail. Ability to work collaboratively across departments and at all levels of the organisation. Additional Information Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know. TPBN1_UKTJ

Banking Branch Manager Location: Poulton-le-Fylde (with occasional travel to Barrow-in-Furness) Salary: £30,000 – £35,000 per annum Monday to Friday - 8:45am - 5pm - Occasional work on weekends Outsource UK are recruiting aBranch Manager to lead a customer-focused branch team and support the delivery of an ambitious Direct Distribution Strategy. This is a key leadership role for an experienced branch professional who is passionate about delivering excellent customer outcomes, driving business growth, and building strong community partnerships. You will ensure the branch is a visible and trusted hub within the local area, while maintaining the highest standards of compliance, operational risk management, and service delivery. Key Responsibilities Identify, assess, monitor and mitigate risks in line with the organisation's risk framework and regulatory expectations Ensure all activities are carried out in line with policies, processes, conduct rules and regulatory guidelines Drive performance against agreed objectives and support the delivery of annual business goals Ensure branch manager controls are completed in line with the Control Manual Maintain overall responsibility for branch quality assurance checks Understand and apply Consumer Duty principles to ensure consistently positive customer outcomes Handle member/customer complaints in line with procedure, providing summary resolutions and escalating where appropriate Build and maintain relationships within the local community, developing partnerships and identifying opportunities to grow presence and reputation Support business development activity to strengthen brand awareness and generate new opportunities Lead, coach and develop the branch team to foster accountability, service excellence and continuous improvement Ensure HR and people records are accurately maintained (sickness, annual leave, performance reviews and annual appraisals) Promote a positive, inclusive and professional working environment Key Skills & Experience Required Minimum of five GCSEs (or equivalent), including Maths and English at grade C/4 or above Proven experience in a branch leadership or management role (financial services desirable) Excellent communication and interpersonal skills Strong attention to detail with a “right first time” approach Sound awareness of market opportunities and a clear focus on achieving growth targets Confident handling complaints and supporting fair customer outcomes Leadership and management qualification is desirable (but not essential) What's in it for you? Competitive salary of £30,000 – £35,000 Opportunity to lead a key branch and make a genuine impact in the local community A role offering variety across leadership, customer service, compliance and business development Long-term career opportunity within a respected and customer-focused organisation To apply, please submit your CV today and a member of the Outsource UK team will be in touch. Inclusion Statement: Outsource UK is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. You'll receive fair consideration for your application regardless of your race, religion or belief, gender, gender identity or expression, sex, sexual orientation, disability, marriage and civil partnership, pregnancy and maternity, or age. We're proud Corporate Members of the Hidden Disabilities Sunflower. If you need any adjustments at any stage - from application to interview or in your new role - please let us know. We're here to support you every step of the way. We believe diversity of thought and background makes us stronger, and we welcome applications from people of all backgrounds and life experiences. TPBN1_UKTJ

Quality Assurance Manager This international food manufacturing business offers a supportive working environment with a strong focus on quality, innovation, and continued professional development. About the Quality Assurance Manager job The purpose of your role will be to lead and develop a team of Quality Auditors to ensure consistent standards and strong performance across all operations. You will oversee supplier quality, investigations, and customer complaints, ensuring issues are effectively resolved. Key tasks * Lead and develop a team of Quality Auditors providing direction, ongoing coaching and structured feedback to drive performance and consistency across all units. * Ensure full compliance with food safety legislation, continuously improving HACCP systems and maintaining HALAL standards, including preparation for annual certification. * Plan and manage a comprehensive audit programme covering hygiene, GMP, HACCP, glass and foreign body controls, while liaising with regulatory bodies to remain aligned with current legislation. * Oversee supplier quality through audits and collaboration with purchasing, ensuring all raw materials meet internal specifications, while managing non-conformance investigations, complaints and corrective actions. * Maintain accurate documentation and reporting, ensuring all specifications, recipes and procedures are controlled and up to date, while supporting senior leadership with data analysis, quality insights and continuous improvement initiatives. About You * The successful candidate shall have a strong technical background in high-risk environments and/or cook-freeze experience. * They will have experience in a similar QA or Technical Management role or be an exceptionally strong Assistant Technical Manager ready to step up, with proven experience leading a HACCP team, managing suppliers, and working with demanding customers in a fast-paced environment. * Your experience must include people management or previous experience of leading teams. * Experience with GFSI-recognised standards is required such as GFSI recognised standard such as BRC, FSSC 22000, Salsa etc. More details The Quality Assurance Manager job (ref:9045) is paying c. £50,000 according to your experience. The working hours are standard office hours with some flexibility. The site is in West London and is commutable from Feltham, Chiswick, Richmond, Southall, Hayes, Hounslow, Harrow, Greenford, Uxbridge, Leatherhead, Guildford, Acton, Maidenhead, Bracknell and surrounding areas. Alternate job titles – Technical Manager | Quality Manager | QA Manager | Head of Quality | Food Manufacturing QA Management Jobs | Food Industry QA Jobs b3 jobs are market-leading recruiters specialising in the food and beverage manufacturing industry, both in the UK and internationally. Founded in May 2000, we are proud of our reputation for being reliable, knowledgeable and resourceful - with our unique blend of honest and professional work ethics. ‎‎‎If this role isn’t quite what you’re looking for feel free to register with us Upload Your CV - Food Manufacturing Jobs in the UK

Senior Investment & Asset Manager Permanent £60-65k + car allowance West Midlands Hamilton Woods Associates are currently recruiting for a Senior Investment Manager to provide be responsible for the day-to-day programme and project management, on a permanent basis. Duties and Responsibilities of the Asset Manager: Provide effective and strong leadership to the services and asset management teams Ensure contractors plan, programme and complete works in accordance with agreed specifications Manage project works and programmes as detailed to ensure works are completed on time, within budget and to specification Monitor contractors' performance against agreed targets Produce work schedules and specifications Assist, review and monitor budgets Monitor Health and Safety on all projects Manage and resolve complaints Essential Requirements of the Senior Investment Manager: A relevant professional qualification- CIOB, RICS Experience of contract procurement and management of major works Relevant degree or strong experience in the role Full UK Driving Licence To be considered for this exciting role, please contact Alice Wright - Senior Recruitment Consultant at Hamilton Woods or apply online with a covering note of your experience and suitability referencing the job ID number. Due to the exceptionally high level of applications if you have not heard back from HWA within 7 - 10 days, it is regrettable that we cannot respond to all applicants, and please assume your application has been unsuccessful TPBN1_UKTJ

Are you an experienced Repairs Manager, seeking your next career move within the Social Housing Sector? Based in London, my client has an immediate opportunity for a Repairs Senior Operations Manager, the join their Property Services Team on a permanent basis. The successful applicant will be responsible for the delivery of high-quality property Response Repairs Service, and department complaint handling across housing stock with a budget portfolio of circa £4m. Responsibilities: Work with the Finance Team and Directors on the forecasting and reconciliation of the budgets / trading accounts of the responsive repairs work stream, as well as departmental complaint handling. Effectively lead the delivery of the responsive repairs specifically within London, ensuring operational performance criteria are met and exceeded. Lead and develop a high performing team in a customer focused culture – delivering the company vision and targets for customer satisfaction including TSM’s and operational KPI’s. Analyse reports relating to customer feedback acting as an escalation point for the management and resolution of complex complaints ensuring customer satisfaction. Ensure compliance with all current safety and property legislation, regulatory requirements, policies, best practice and relevant guidance and training. Ensure the effective performance management of Partners, consultants and contractors, undertaking work in connection with our repair’s programmes. Ensure Environmental Health Notices are dealt with promptly and effectively, including liaison with our partners at Local Authorities. Producing detailed and informative performance reports for SLT committees and key stakeholders Requirements: Demonstrable experience of working in a similar leadership capacity. Ability to build strong relationships across all areas and levels. Inspiring developing and mentoring diverse teams. Demonstrate considerable commercial/ Operational experience when dealing with 3rd party contractor deliver in a property service arena. Have, or be willing to work towards, an Ofqual-recognised qualification in Housing Management (Chartered Institute of Housing 5 or equivalent). Demonstrable significant management level experience with budgetary responsibilities and management. To apply, please attach a copy of your CV

We're recruiting an experienced Private Sector Housing Team Manager to lead a high-performing Environmental Health service within a forward-thinking London local authority. This is a senior, enforcement-led leadership role focused on improving standards across the private rented sector. You will lead a multidisciplinary team, oversee complex enforcement activity, and ensure the delivery of a high-quality, compliant and customer-focused service that protects residents and drives up housing standards across the borough. The Role ·Lead and manage the Private Sector Housing team, directly overseeing 4 Senior Officers and wider operational staff ·Manage property licensing schemes, including HMOs, ensuring compliance and identifying unlicensed properties ·Oversee enforcement activity from investigation through to prosecution, including civil penalties and Rent Repayment Orders ·Drive proactive work to identify rogue landlords and poor housing conditions including damp and mould ·Manage day-to-day operations, resources and performance to ensure effective service delivery ·Take full responsibility for team budgets (up to £1m), monitoring spend and identifying income generation opportunities ·Contribute to the development and delivery of the team's service plan in line with corporate priorities ·Monitor performance and respond to complaints, Member enquiries and scrutiny requirements ·Provide expert advice and guidance to senior leadership, Members and stakeholders ·Prepare and present complex reports for committees and high-level meetings ·Represent the service at internal and external meetings, deputising for the Head of Service where required ·Lead, motivate and develop staff, ensuring high performance and continuous improvement ·Build strong working relationships with internal departments and external partners including government bodies and enforcement agencies ·Support wider departmental objectives including transformation, compliance and service improvement initiatives Key Requirements ·Significant experience managing Private Sector Housing or Environmental Health services within a local authority ·Strong background in enforcement-led environments, including prosecutions and regulatory action ·Proven experience managing teams and delivering high-performing services · In-depth knowledge of property licensing schemes, particularly HMOs ·Strong understanding of housing legislation, enforcement powers and regulatory frameworks ·Experience preparing reports and advising senior stakeholders, Members and committees ·Excellent communication skills with the ability to present complex information clearly ·Ability to operate both strategically and operationally, making an immediate impact ·Degree or Diploma in Environmental Health recognised by the Chartered Institute of Environmental Health and EHORB registration is preferred ·Experience identifying and driving income generation opportunities (e.g. civil penalties, RROs) is desirable ·Ability to work in a hybrid environment with a minimum of 3 days in the office and flexibility for site visits and occasional evening meetings What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Environmental Health Officers, Private Sector Housing Managers and Regulatory Services professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us

Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business. The Management team is responsible for the day-to-day running of the operations in the club, and spans across Food, Beverage, Events, Kitchen and Back-of-House operations. ROLE OVERVIEW The Club Manager will be responsible for overseeing the day-to-day operations of the club. The role requires an experienced, dynamic, and forward-thinking leader who excels in creating an exceptional environment for members, staff and guests. To ensure the club's continued growth, uphold its high standards and cultivate an exclusive, welcoming atmosphere that exceeds the expectations of its members. The role also demands strong leadership, strategic thinking, and a deep understanding of luxury service and hospitality within a members' club setting. RESPONSIBILITIES: Recruit, train, and retain high-quality staff members. Be present, visible and contactable in the operation as the main focus of daily work Implement performance management systems and foster a culture of continuous improvement. Manage staff rotas, ensuring adequate cover and efficient operations at all times. Ensure high standards of cleanliness, maintenance, and functionality. Maintaining health and safety standards, including regulatory compliance (H&S, fire safety, etc.). Monitor financial performance, including revenue, expenses, and profitability, implement strategies to increase revenue while maintaining cost-effectiveness. Handle member inquiries, feedback, and complaints in a timely and professional manner. Collaborate with the marketing team to develop strategies to increase club visibility and attract new members. REQUIREMENTS Minimum of 5-7 years of senior management experience in hospitality, luxury service, or a high-end members' club environment. Proven ability to lead a team, manage a large-scale operation and work under pressure while maintaining exceptional standards. Strong understanding of financial reporting, budgeting and cost control in a luxury or high-end service setting. Excellent interpersonal, communication and negotiation skills, with the ability to interact with high-net-worth individuals. Deep understanding of the needs and expectations of exclusive clientele, with a passion for delivering outstanding service. Ability to thrive in a fast-paced and dynamic environment while maintaining a calm and composed demeanour. Strong understanding of Londons social and cultural landscape, as well as global trends in luxury hospitality. Discreet, professional and highly personable. With strong problem-solving skills and the ability to handle difficult situations with grace. A high level of integrity and discretion, particularly when dealing with confidential matters. A passion for luxury hospitality and an innate sense of service excellence. WHAT WE OFFER: Best-in-class salary Family meal on shift Industry-leading Learning & Development opportunities Pension scheme including employer contributions. Annual staff award ceremony and party More benefits to be set up as we open TPBN1_UKCT

Senior Food Safety & Quality Manager Location: Grantham Contract: Permanent Industry: Food Manufacturing We're looking for a dynamic Senior Food Safety & Quality Manager to lead technical operations within a key business unit. You'll ensure the site consistently meets the highest standards of food safety, quality and compliance while supporting operational and financial performance. What You'll Do Lead and improve HACCP-based quality systems, ensuring BRC, legal and customer standards are always met. Drive Food Safety & Quality culture across the site, supporting continuous improvement. Conduct factory audits, analyse technical data and lead root-cause investigations. Support customer audits, implement corrective actions and manage compliance. Reduce complaints and streamline reporting, traceability and process control systems. Lead, coach and develop the technical team, driving engagement and performance. Contribute to CI plans and deploy lean tools to improve results. Maintain strong hygiene standards and support site health & safety goals. What You Bring Senior technical/QA experience in food manufacturing. Strong knowledge of HACCP, BRC, and food safety legislation. Confident leader with excellent communication and problem-solving skills. Ability to manage multiple priorities and influence cross-functional teams. Why Join Us? Major impact on site performance and technical excellence. Supportive leadership and clear development opportunities. Fast-paced, meaningful role in a growing organisation. TPBN1_UKTJ

We areHestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Domestic Abuse Service in Tower Hamlets Sounds great, what will I be doing? Our family women refuge's offer holistic support in order to empower women and their children who have experienced trauma to lead their recovery and gain the skills and confidence to move on safely. The Team Manager is responsible for the operational running and strategic direction of the refuge. Providing line management and leadership to the staff team, leading on contract and compliance and the safety, security and maintenance of the refuge, ensuring that the building aligns with our PIPE (Psychologically Informed Physical Environment) building standards and rental income is secured. The Team Manager plays a central role in ensuring the refuge is a safe, trauma-informed, and welcoming space for women and children fleeing domestic abuse. They promote an inclusive, anti-racist, and feminist approach while upholding Hestia's values of respect, dedication, and collaboration. Core responsibilities include overseeing day-to-day service delivery, ensuring compliance with safeguarding protocols, and facilitating the safe transition of service users. The manager ensures the team delivers high-quality, person-centred support, particularly for individuals with complex or intersectional needs. In terms of operational and building management, the Team Manager is responsible for maintaining the safety, cleanliness, and functionality of the refuge in line with health and safety and PIPE (Psychologically Informed Physical Environment) standards. This includes managing relationships with landlords and housing teams, authorising repairs, handling rent collection and arrears, and addressing any security concerns. They also oversee the accurate and timely turnaround of vacant units and uphold positive community relations to ensure the refuge remains a secure and respected environment. The role also involves leading and developing a high-performing team, ensuring all staff are well-supported through supervision, reflective practice, and training opportunities. The manager upholds staffing levels, supports volunteers and students, and manages performance and conduct issues where necessary. Quality assurance and compliance duties include monitoring performance against KPIs, using systems like INFORM and Power BI, handling feedback and complaints, and ensuring financial accountability. They also represent Hestia in strategic planning, external networks, and multi-agency partnerships to strengthen service delivery and community integration. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for The ideal candidate should possess a solid general education, ideally with Level 2 qualifications in Maths and English, along with strong written and verbal communication skills. They should either hold a SafeLives Service Manager qualification or be willing to work towards it. Experience in supervising staff and delivering high-quality support to individuals with diverse needs and risks is essential, as is a strong understanding of risk assessment and management in domestic abuse contexts. A good grasp of performance monitoring, welfare benefits, housing legislationparticularly the rights of domestic abuse survivors under the Domestic Abuse Act 2021is also required. Applicants should demonstrate a strong background in working within domestic abuse services, whether in the community or in a refuge setting. They must understand and value co-production, ensuring services are developed in partnership with those who use them. Effective communication skills are key, along with confidence in using IT systems such as Microsoft Office, Teams, and Power BI. A clear understanding of safeguarding practices and health and safety legislation is crucial, with the ability to implement relevant policies effectively. The role demands emotional resilience and the ability to work under pressure, especially in crisis situations involving traumatised or vulnerable women and children. A strong commitment to equality, diversity, and inclusive practices is essential, as is the ability to work independently within established policies and procedures. Flexibility and the ability to travel within the borough and beyond when required are also necessary for this position. This is a culturally specific service, and as such, it is a genuine occupational requirement that applicants speak one or more South Asian languages in addition to English. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it'sall part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered. TPBN1_UKTJ

Position: Retail Duty Manager Salary: GBP 32K - 34K Location: London Hours: Full time, with occasional out-of-hours requirement PURPOSE OF THE ROLE Retail Duty Managers are the operational managers for the Retail Shop and online Shop. As a Retail Duty Manager you will have the responsibility to ensure the Retail Experience team provide exceptional standards of customer experience. KEY DUTIES Retail Experience • Manage and motivate the REA team to ensure a focus on customer service and selling to achieve targets • Lead by example, ensuring the Values of the company are embedded and upheld within REA team • Stay up to date about product lines and ensure REA team members undertake product training. • Stay up to date with and ensure REA team promotes all the shop facilities, exhibitions and events • Lead in driving sales and providing feedback to REA team to improve productivity, customer service • Maintain a Japanese aesthetic and refined shopping environment, ensuring excellent execution and maintenance of retail displays across The Shop and assist with setting up visual displays in Shop, booths and windows. Shop and Online Shop Operations • Carry out daily operational checklists to ensure efficient and safely operation of retail environment and team • Ensure products are replenished and well-presented across retail spaces • Plan and provide a daily schedule to ensure appropriate staffing levels throughout the day. • Provide the REA team with a morning briefing and handover briefing at the beginning and end of both shifts • Handle on-site and online customer inquiries, complaints, refunds, and exchanges. • Support the operational implementation of any Shop promotions or experiences on the Shop floor. • Liaise with the cleaning and maintenance teams to ensure all retail areas are pristinely presented at all times Team Management • Provide daily supervision of REA team to ensure operational requirements are met • Train the REA team on the operational functionality of retail systems • Train the REA team on retail operational processes ensuring these processes are followed at all times • Line manage members of the REA team including 1 to 1s, reviews, disciplinaries and holiday requests QUALIFICATIONS & EXPERIENCE Essential • Over 3 years’ experience in retail management (in high-end retail) including team management experience • Bachelor’s degree or equivalent • Experience of working in a managerial or duty manager role in a high-end retail sales focused brand setting • Experience in and ability to lead and motivate a FOH team • Excellent interpersonal skills and lead by example to ensure a welcoming customer experience • Know how to resolve incidents and resolve customer complaints to a satisfactory outcome • A sensitivity to and understanding of Japan and Japanese cultures • Proficiency in using EPOS and other retail related systems • Good level of proficiency of all MS Office suite systems • Exceptional attention to detail and focus • Effective collaborator, able to work with colleagues across the organisation • Ability to create a climate where professional learning and personal growth are actively encouraged and valued • Excellent written and spoken English, proficient to high business language standard • Exceptional standard of customer service through well-established and effective communication skills • Ability to multi-task and prioritize work, whilst paying attention to detail • Strong organizational, planning, and problem-solving skills and excellent time management skills. Desirable • Other relevant training, licences and certification are advantageous including First Aid, Food Hygiene, Health & Safety and Fire warden training beneficial • Experience of visual merchandising advantageous • Other language skills, including Japanese, would be advantageous BENEFITS - Generous holiday allowance – up to 36 days per year inclusive of public and bank holidays - Group life insurance scheme - Remote GP service including access to physiotherapy, mental health support and wellbeing advice - Cycle to work scheme - Employee discount for Shop *Candidate must have right to work in UK as the company does not provide the visa sponsorship. We regret to inform applicants that only shortlisted candidates will be notified. Thank you for your understanding

As a Complaints Manager, you will be the expert in resolving complex complaints and promoting service excellence. Goodman Masson are currently working with a social housing organisation in London to recruit for an interim Complaints Manager. Complaints Manager role is to ensure compliance with polic

We have an opportunity for an experienced Complaints Standards and Quality Manager to join our Service Resolution Team and lead a high-quality, resident-centred complaints service that delivers thorough timely investigations and fair, prompt results. You will ensure that complaints are resolved

Oversee the management and reporting of customer complaints, including Executive Complaints and Financial Ombudsman cases. Complaints leadership in a retail banking environment. We’re looking for an experienced Complaints Leader with a passion for customer service to join our growing customer supp

Complaints Standards and Quality Manager. We have an opportunity for an experienced Complaints Standards and Quality Manager. Service Resolution Team and lead a high-quality, resident-centred complaints service that delivers thorough timely investigations and fair, prompt results.

We’re looking for a Complaints Manager to own and evolve our complaints function — ensuring customers receive fair, timely, and empathetic resolutions while turning complaint insights into meaningful product and operational improvements across the company. Strong working knowledge of FCA DISP re

Complaints Standards and Quality Manager.

We’re looking for a Complaints Manager to own and evolve our complaints function — ensuring customers receive fair, timely, and empathetic resolutions while turning complaint insights into meaningful product and operational improvements across the company. Lead, coach, and develop a high‑perfo

Senior Manager, Compliance Complaints page is loaded## Senior Manager, Compliance Complaintslocations: Cannon Street, Londontime type: Full timeposted on: Posted 9 Days Agojob requisition id: R16774Job TitleSenior Manager, Compliance ComplaintsJob DescriptionIG is a FTSE 100 fintec