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  • Assistant Manager
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    Assistant Manager
    3 days ago
    £13–£14 hourly
    Full-time
    Bayswater, Westminster

    OATIS is a fast-growing wellness-focused food and beverage brand on a mission to create a new healthy high-street dining experience centred around the benefits of steel-cut oats. We serve premium oat bowls, speciality coffee and wholesome food designed to keep our customers energised and satisfied throughout the day. As we continue to grow, we’re looking for an ambitious Assistant Site Manager to join our Queensway team and help drive the next stage of our journey. The Role Reporting to the Site Manager and Area Manager, you will play a key role in the day-to-day running of the café and wider business. This is a hands-on leadership role for someone who leads by example, thrives in a fast-paced environment and is excited by the opportunity to help build a growing brand. You will work across Front of House and Back of House operations, support team development, contribute to commercial performance and collaborate with management teams across multiple OATIS locations. You will also assist in managing and growing our catering operation from our central kitchen in Queensway, helping develop this exciting new area of the business. Key Responsibilities ● Lead service across Front of House and Back of House. ● Train, coach and develop team members. ● Assist with rota planning and labour scheduling. ● Act as a first point of contact for holiday and sickness cover. ● Manage stock, ordering, supplier relationships and procurement. ● Monitor stock levels, wastage and inventory controls. ● Drive sales and identify opportunities to improve business performance. ● Maintain exceptional standards of cleanliness, food safety and compliance. ● Work collaboratively with managers across multiple OATIS locations. ●Assist with catering orders and operational logistics with the central kitchen What We’re Looking For ● Minimum 2 years’ experience in a hospitality management or supervisory role. ● Strong leadership and communication skills. ● Excellent organisation and attention to detail. ● Experience working in a fast-paced environment. ● Commercial awareness and understanding of business performance. ● Ability to remain calm under pressure and solve problems proactively. ● Flexible, reliable and committed approach to supporting the business. ● Passion for hospitality, food and customer service. Desirable: ● Barista experience. ● Experience with supplier management and procurement. ● Experience with catering operations or event catering. ● Experience working within a growing hospitality brand. What We Offer ● Ongoing training and development. ● Opportunity to grow with a rapidly expanding business. ● Genuine career progression into Site Manager and future senior leadership roles. If you’re looking to join an exciting, fast-growing wellness brand and want to play a key role in shaping its future, we’d love to hear from you.

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  • Customer Care Call Centre Advisor
    Customer Care Call Centre Advisor
    4 days ago
    £20000–£28000 yearly
    Full-time
    London

    Customer Care Call Centre Advisor Join One of the UK's Leading Hair Transplant Companies: Are you a confident communicator with a passion for delivering exceptional customer service? Do you enjoy helping people and making a real difference in people's lives? We are looking for a motivated and enthusiastic Customer Care Call Centre Advisor to join our growing team at one of the UK's leading hair transplant providers. As the first point of contact for prospective and existing patients, you will play a key role in delivering an exceptional customer experience while supporting individuals throughout their hair restoration journey. About the Role As a Call Centre Advisor, your responsibilities will include: • Handling inbound and outbound calls with professionalism, empathy, and enthusiasm., • Responding to customer enquiries via phone, email, and online messaging., • Booking consultations for prospective patients and ensuring appointments are scheduled efficiently., • Following up on enquiries and maintaining strong relationships with potential clients., • Conducting aftercare telephone calls to patients following their procedures, ensuring they are recovering well and answering any non-clinical questions., • Booking post-operative review consultations and follow-up appointments with our clinical team., • Providing outstanding customer support throughout the patient's journey, from initial enquiry through to aftercare., • Accurately updating patient records using our CRM and internal systems., • Liaising closely with patient coordinators, surgeons, and clinical teams to ensure a seamless patient experience., • Managing appointment diaries and helping to maximise clinic utilisation., • Meeting individual and team performance targets while maintaining exceptional customer service standards., • Identifying opportunities to enhance the patient experience and contribute to continuous service improvement. What We're Looking For: • Previous experience in a call centre, customer service, sales, healthcare, or appointment-setting role is ideal and highly desirable., • Excellent verbal and written communication skills., • A friendly, confident, and professional telephone manner., • Outstanding listening and interpersonal skills with a caring and empathetic approach., • Strong organisational skills and attention to detail., • Good computer literacy, with experience using CRM systems being an advantage., • Ability to work in a fast-paced environment while managing multiple priorities., • A positive attitude and genuine passion for delivering exceptional customer care. What We Offer • Competitive salary with performance-based bonuses., • Full training and ongoing professional development., • Clear career progression opportunities., • Friendly, supportive, and collaborative working environment., • Employee discounts on treatments., • Company pension., • Paid annual leave., • Modern office facilities., • Regular team events and employee recognition programmes. Why Join Us? We are proud to be recognised as one of the UK's leading hair transplant providers, helping thousands of patients restore not only their hair but also their confidence. Our team is dedicated to delivering exceptional care at every stage of the patient journey, and we believe our people are the key to our success. If you're passionate about customer service, enjoy building relationships, and want to be part of a company that genuinely changes lives, we'd love to hear from you. Apply today and help us deliver an outstanding experience from the very first call through to every stage of our patients' recovery.

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  • Sales - Events Coordinator
    Sales - Events Coordinator
    4 days ago
    Full-time
    London

    Imagine being at the centre of creating seamless and memorable events. From corporate meetings to special projects, you’ll be the first point of contact on the Meetings & Events floor, ensuring every detail runs smoothly and every guest feels supported. Each day is a chance to grow your skills, collaborate across teams, and contribute to the success of the hotel’s events. As Event Coordinator, you’ll help bring every event to life. What You Will Do In This Splendid Role You’ll bring energy, organisation, and a client-focused mindset to every enquiry and event. Here’s what you’ll be up to: • Coordinate and support events, ensuring every client request is met and every detail is managed efficiently, • Prepare and maintain event documentation, systems, and schedules to support smooth operations, • Liaise with clients, colleagues, and suppliers to ensure a seamless and memorable experience., • Support the Sales & Events Executive and wider team with administrative and commercial tasks, • Help maintain resources, track inventory, and ensure all event-related processes are accurate and up to date. What Makes You Splendid? We live by our values, and we’d love you to bring them to life every day: • Nimble - We’re looking for someone who thrives in a fast-paced, agile environment and isn’t afraid to take initiative., • Honest - You’ll be part of a team that believes in doing the right thing., • Brilliant - You bring energy, creativity, and a commitment to excellence., • Open - You’re someone who brings warmth to your work and helps create a welcoming environment for others. Bring your organisation, energy, and enthusiasm, and we’ll give you the platform to make every event a success and help the hotel shine. Benefits When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer: • Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments., • Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family., • Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels., • Life Assurance - peace of mind for you and your loved ones., • Salary Sacrifice - Car Scheme: our team members can enjoy the ultimate benefit of driving a brand new, full insured and maintained car for a fixed monthly amount taken from their salary., • Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available., • Pension - auto enrolment into the company pension scheme., • Learning & Development - opportunities available to progress your skills and career. About Hilton - London Bankside Located in Bankside, London’s cultural quarter, Hilton Bankside is a multi-award winning, next generation, design-led hotel. In 2024 it earned the prestigious Global Sustainable Tourism Council (GSTC) certification and is one of only two hotels to achieve this milestone in the UK for its dedication to environmental sustainability. The hotel also boasts a Vegan Suite approved by the Vegan Society. Splendid opened the hotel in 2015. It has 292 modern guest rooms, including 25 bespoke Suites and 2 bedrooms with in-room Peloton fitness experience, as well as an Executive Lounge, 11 flexible meeting rooms and leisure facilities including a fitness studio and indoor swimming pool. It is also the home to a 168-cover restaurant OXBO Bankside and specialist Gin Bar, The Distillery. The hotel boasts a state-of-the-art event space, including 11 flexible meeting suites. The stunning pillar free ballroom can accommodate up to 1,000 guests ideal for gala dinners, product launches, award ceremonies and conferences. Hilton Bankside’s dedication to providing innovative experiences for guests, combined with its commitment to sustainability, the local community and an exceptional team see guests and clients returning time and again

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  • Public Relations Officer
    Public Relations Officer
    28 days ago
    £39000–£45000 yearly
    Full-time
    London

    About Us Natural Ways Body Balance Limited is a premier wellness and spa centre located in the heart of London. Established in 2012, we specialise in traditional Chinese massage, Thai massage, sports massage, deep tissue massage and holistic wellness therapies. We serve a diverse client base, with a significant proportion of our customers coming from the local Asian community, and are committed to delivering exceptional customer service and promoting wellbeing through professional therapeutic treatments. Due to the continued growth of our business and the expansion of our customer base, we are seeking an experienced Public Relations Officer to strengthen our brand presence, develop community relationships and support the company's ongoing marketing and customer engagement activities. Key Responsibilities Develop and implement public relations strategies to enhance the company's reputation and promote its wellness and holistic therapy services. Build and maintain professional relationships with local community organisations, hotels, gyms, corporate clients, universities and other business partners to increase brand awareness and generate referral opportunities. Prepare and distribute press releases, promotional materials, newsletters and other public communications in both English and Mandarin Chinese. Manage and maintain the company's public image across Google Business Profile, Xiaohongshu (RED), WeChat and other communication platforms by responding to customer enquiries, reviews and feedback in a professional and timely manner. Organise and coordinate community outreach activities, wellness events, promotional campaigns and networking events to strengthen the company's profile within the local community. Represent the company at wellness exhibitions, community events and business networking activities to develop commercial relationships and promote the company's services. Liaise with media contacts, commercial partners and online platforms to support promotional activities and maintain positive external relationships. Monitor public feedback, customer reviews and market trends, providing recommendations to management to enhance the company's reputation and customer experience. Maintain accurate records of public relations activities, community engagement initiatives, partnership development and promotional campaigns. Ensure all external communications comply with UK advertising standards, data protection legislation and company policies. Essential Requirements · Bachelor's degree or equivalent qualification. · Previous experience in public relations, communications, marketing or customer engagement. · Excellent written and spoken English and Mandarin Chinese. · Strong interpersonal and organisational skills. · Experience in managing social media and online customer engagement. · Ability to build relationships with community organisations and commercial partners. We welcome talented and enthusiastic individuals to join our team.

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