Fire Alarm / Detection Manager
3 days ago
Wakefield
We are seeking an experienced and driven Fire Detection & Alarm Manager to oversee the delivery, performance, and continuous improvement of our fire alarm services. The ideal candidate will have end-to-end industry experience—from system design and commissioning to service management, estimating, sales, and technical consultancy. Key Responsibilities • Lead and manage fire alarm engineers across service, commissioning, installation, and small works activities., • Oversee diary planning, resource allocation, and workflow coordination to maintain efficient service delivery., • Act as the main point of contact for escalated technical issues, providing guidance, solutions, and support., • Mentor, develop, and support engineering teams, encouraging skills growth and professional development., • Design fire alarm systems from concept to completion, including producing sketches, specifications, and quotations., • Conduct onsite surveys, site assessments, and technical consultations with new and existing clients., • Oversee commissioning, programming, testing, and servicing of a wide range of fire alarm systems including:Protec, Advanced, Notifier, Morley, Chubb, Menvier, System Sensor, Euro Fire, and conventional systems., • Diagnose and resolve system faults efficiently, ensuring minimal disruption to clients., • Ensure all works meet relevant industry standards and best practice guidance., • Manage the full lifecycle of fire alarm service contracts including scheduling, reporting, compliance, and client communication., • Liaise with councils, commercial properties, retail chains, and large national organisations to coordinate service visits., • Ensure accurate documentation including service reports, commissioning certificates, system drawings, and quotations., • Maintain stock control processes and ensure engineers have required equipment and materials., • Prepare detailed estimates, tenders, and proposals for new and existing clients., • Identify opportunities for contract upselling and new works during site visits., • Build strong customer relationships, acting as the face of the business to promote retention and satisfaction., • Manage monthly commercial targets and support revenue growth initiatives., • Strong leadership and team-management capabilities., • Excellent technical knowledge across multiple fire alarm manufacturers and protocols., • Ability to design, estimate, commission, service, and fault-find fire alarm systems., • Clear communication, both with technical teams and clients., • Strong organisational skills with the ability to manage complex workloads and changing priorities., • Commercial awareness and experience dealing with sales, quotes, and upselling opportunities., • Ability to thrive in fast-paced environments with varied responsibilities., • Significant experience within the fire alarm industry, • Background across multiple disciplines: service, commissioning, installation, project engineering, design, estimating, and consultancy., • Experience managing engineering teams and service delivery operations., • Proven experience interacting directly with clients at all business levels., • Experience with large-scale retail, commercial, public sector, or industrial fire alarm contracts., • Relevant industry qualifications, • Strong background in fire system engineering, electrical principles, and associated industry standards.