Trabajos continuous improvement manager en CardiffCrear alertas

Job Title: Fraud/Complaints Contact Center Manager (CCM) (Senior Operations Manager) Department: Operations Management Responsibility for: Assistant Contact Centre Managers (ACCM) Reports to: VP / Director of Delivery Location: Site-Based or Working at Home Salary: £65,000 Contract Type: TBC Grade: TBC The Fraud Contact Centre Manager will lead and manage the operations of the Fraud Contact Centre, ensuring that all customer interactions relating to actual or suspected fraudulent activity are handled effectively, professionally, and in line with regulatory standards. The role is accountable for fraud prevention and detection performance, customer experience, operational efficiency, and employee engagement. The postholder will drive strategic and operational improvements in fraud processes, enhance detection capabilities, and balance risk management with customer service excellence. Key Responsibilities Operational Leadership & Management • Lead the daily operations of the fraud contact centre, ensuring call handling, case management, and service levels meet defined KPIs and SLAs., • Monitor and manage fraud case workflows, ensuring timely investigations and resolutions., • Develop, maintain, and deliver effective fraud contact strategies aligned to business goals., • Ensure all fraud enquiries (e.g., payment card fraud, account takeovers, scams, identity theft, cyber-enabled fraud) are handled in line with policy and escalation procedures., • Support the identification, assessment, and mitigation of fraud risks, working with Fraud Strategy, Risk, and Compliance teams., • Proactively monitor emerging fraud trends, ensuring appropriate operational responses., • Drive improvements in fraud detection, loss reduction, and false-positive minimisation. People Leadership • Lead, motivate, and inspire a team of contact centre agents, team leaders, and fraud specialists., • Set clear objectives, manage performance, and foster a high-performance culture., • Provide ongoing coaching, training, and career development opportunities., • Promote a positive working environment that values teamwork, customer focus, and continuous improvement. Governance, Compliance & Reporting • Ensure all activities comply with regulatory obligations (FCA, PRA, PSD2, GDPR, AML regulations, etc.) and internal fraud policies., • Maintain accurate case documentation, audit trails, and MI reporting., • Produce and present regular management information, highlighting fraud trends, team performance, and operational challenges., • Act as the point of escalation for high-risk or complex fraud cases. Continuous Improvement & Innovation • Champion process improvements, automation, and adoption of new technologies to enhance fraud prevention and investigation., • Collaborate with IT, Analytics, and Risk teams to improve system capability and reporting tools., • Gather and act on customer and employee feedback to improve service delivery., • Support strategic initiatives and change programmes within the wider Fraud & Financial Crime function. Key Performance Indicators (KPIs) • Contact centre SLA adherence (average speed of answer, abandon rate, call handling time)., • Fraud case resolution time and quality., • Fraud loss prevention and recovery rates., • Accuracy of fraud detection vs. false positives., • Employee engagement and attrition rates., • Regulatory compliance (audit findings, breaches, incidents)., • Customer satisfaction (CSAT, NPS, complaint levels). Leadership & Management • Strong leadership, coaching, and people development skills., • Strong understanding of fraud typologies across banking, payments, and digital channels., • Knowledge of fraud detection tools and systems (e.g., Falcon, Actimize, SAS, internal fraud monitoring platforms)., • Proven experience in contact centre management, including workforce planning and service delivery., • Strong analytical and decision-making skills., • Strong verbal and written communication skills, with the ability to present complex data clearly., • Ability to build relationships across multiple functions (Operations, Risk, Compliance, IT, Customer Services) Customer Focus • Dedicated to balancing fraud risk management with a positive customer experience., • Strong problem-solving mindset with empathy for customers impacted by fraud. Experience & Qualifications • Significant experience managing contact centre operations, preferably within a fraud or financial crime environment., • Background in banking, financial services, fintech, payments, or telecommunications (preferred)., • Experience with fraud monitoring, detection, and case management systems., • Proven track record of delivering operational improvements and managing large teams., • Process Excellence • Collaboration, • Communication, • Emotional Intelligence, • Open-Mindedness, • Critical Thinking, • Solution Orientation, • Entrepreneurship, • AI Proficiency, • Data Literacy #LI-CW1

Software Engineering Manager Location: London, Manchester, or Hampshire (2 days per week in office) Package: £120,000 + benefits Build the Future of Financial Tech! We’re reimagining what’s possible in mortgage and banking technology — and we’re looking for a Software Engineering Manager to help lead the charge. This is not just another management role; it’s an opportunity to shape the technical heart of a business that’s transforming how financial services deliver value. As part of the Tech Leadership Team, you’ll report (dotted line) into the COO until our Director of Technology joins. You’ll be the strategic and hands-on force behind our engineering function - driving delivery, shaping partnerships, and setting new standards for what great looks like as well as ooze passion in the space. What You’ll Do: • Lead and inspire: Manage a team of four talented engineers, guiding them to deliver robust, scalable software built primarily in Python. You’ll foster a culture of curiosity, collaboration, and technical excellence., • Own supplier performance: Take the lead on managing our FINOVA supplier relationship, ensuring delivery quality, innovation, and partnership alignment., • Be the bridge: Collaborate closely with senior stakeholders across technology, operations, and product to turn vision into elegant, secure, and high-performing systems., • Shape the future: Champion automation, scalability, and continuous improvement — building solutions that simplify complexity and empower customers., • Stay hands-on: While you’ll focus on leadership and stakeholder management, your technical depth will keep you close to the engineering action — leading by example when it matters. What You’ll Bring You’ll be a technical leader with substance - a problem-solver who knows how to get the best out of people and platforms. You love designing systems that matter, but you also know that the best systems are built by empowered teams. • Proven experience leading engineering teams in financial services, banking, or mortgage tech., • Strong experience managing external technology suppliers and integrating third-party platforms., • A solid grasp of Python, modern SDLC, CI/CD pipelines, and cloud-native architectures., • Knowledge of FINOVA or Apprivo 2 is a major plus., • Exceptional stakeholder management and communication skills - you can explain complex ideas simply and align teams around shared goals., • A balanced approach to risk, compliance, and innovation, ensuring agility without compromise. Above all, you’re someone who brings both technical credibility and human leadership - the rare blend of engineering rigour, empathy, and strategic vision. Why Join? This is a pivotal, high-impact role - a chance to influence technology direction, shape engineering culture, and make your mark on a business that’s redefining how modern finance runs. You’ll have the autonomy to innovate, the support to grow, and the platform to lead real change. If you want to: • Work at the intersection of technology, finance, and innovation, • Lead with purpose in a culture that values experimentation and trust, • Build and shape a team that’s delivering next-generation mortgage and banking tech You’ll be based in your nearest office (London, Manchester, or Hampshire), spending two days a week onsite with your team. Occasional travel may be required. 3-stage interview process | £120,000 + benefits | Equal opportunity employer Apply now!

Adobe Experience Manager (AEM) Tech Lead Java Engineer Location: Cardiff / Remote (1–2 days per week on-site) Contract Length: 6 months (starting ASAP) Day Rate: Up to £550 per day - OUTSIDE IR35 We are looking for an experienced AEM Tech Lead Engineer for a leading digital consultancy. The successful candidate will play a key role in leading the development of a complex digital platform, providing hands-on technical leadership, mentoring team members, and ensuring high-quality outcomes using Adobe Experience Manager (AEM) and related technologies. Key Responsibilities • Lead and mentor the AEM development team, promoting engineering best practices and code quality., • Architect and implement scalable, high-performance solutions using AEM CMS, Java (including version 21), REST APIs, Microservices, and Spring frameworks., • Manage and optimise build and deployment pipelines leveraging Docker, Terraform, and Jenkins., • Collaborate with stakeholders and cross-functional teams to ensure timely and high-quality delivery of platform features., • Champion continuous improvement across development processes, tools, and practices. Skills & Experience • Proven experience as a Technical Lead on AEM CMS projects., • Strong proficiency in Java development, including Java 21 and earlier versions., • Deep understanding of RESTful APIs, Microservices architecture, and Spring frameworks., • Practical experience with Google Cloud Platform (GCP)., • Familiarity with modern CI/CD tooling, including Docker, Terraform, and Jenkins., • Excellent communication, collaboration, and leadership skills. This is an opportunity to work within a forward-thinking digital consultancy environment, leading impactful projects and guiding talented engineers to deliver exceptional digital experiences.

Contract Test Manager Contract, Outside IR35 £425/day Cardiff | Hybrid (1 day per week office-based) This contract Test Manager role is working with a leading provider of business process outsourcing & support services for the public and commercial sectors. This is an 8 months contract assignment (outside IR35) to start asap, working out of the Cardiff office once per week. The Opportunity As a Test Manager, you'll be responsible for shaping and delivering the testing strategy, building an effective test capability and driving continuous improvement in test automation, integration and quality assurance. What You'll Do • Lead, develop and inspire a team of System Testers, • Create and deliver test strategies to ensure quality, stability, and successful project delivery., • Oversee day to day testing activities including system, regression and integration testing, • Support business-led UAT activities, ensuring readiness for live deployment., • Provide expert advice on testing best practices, tools, and methodologies., • Drive continuous improvement across all testing processes., • Manage and report on key testing metrics, performance, and quality standards. Essential: • Strong knowledge of testing principles, lifecycle phases, and best practices., • Hands-on experience managing testing in complex environments., • Strong leadership, coaching, and communication skills. Our client is committed to creating a collaborative, inclusive workplace where technology and innovation drive meaningful customer outcomes. You'll be part of a forward-thinking business that values professional development, work-life balance and rewarding achievement. If this sounds like your next contract, apply now to secure an interview.

Delivery Manager – Digital consultancy Fixed Term Contract (FTC) 12 months Longevity: 3 year programmes Salary: £70k-£80k Location: 2 days a month onsite in South Wales Working flexibility: flexible working hours if needed About the role We’re looking for a Senior Delivery Manager who thrives on complexity, loves working with people, and knows how to make things happen. This isn’t a traditional in-house role — you’ll be shaping and driving delivery across multiple projects, clients, and sectors, typically on engagements lasting 3–12 months. Key responsibilities: • Lead high-profile programmes - guiding delivery teams through discovery, alpha, and beta phases, tackling risks, dependencies, and complex challenges head-on., • Delivery excellence - coach teams in Agile, Lean, Waterfall, or hybrid approaches, always looking for smarter ways of working, • Stakeholder management - work with senior stakeholders, mediate challenges, and ensure collaboration flows across diverse teams., • Keep delivery moving - maintain momentum, remove blockers, and make sure the right people, processes, and plans are in place.. Requirements: • A proven track record delivering complex, high-risk programmes in government or large-scale organisations (essential), • Deep knowledge of Agile, Lean, and hybrid approaches, with the ability to coach and innovate., • Strong commercial acumen with experience managing suppliers, contracts, and budgets., • Exceptional communication and stakeholder management skills - from facilitating tough conversations to presenting to large audiences., • A collaborative leader who thrives in start-up environments and brings energy, flexibility, and a continuous improvement mindset. What’s on offer You’ll join a diverse, supportive team committed to delivering the best for clients. The culture values collaboration, flexibility, and continuous improvement, with opportunities to shape both client outcomes and the consultancy’s own growth. Please apply with a copy of your CV and Emma from SR2 will contact potential candidates regarding next steps.

Product Manager – Digital consultancy Fixed Term Contract (FTC) 12 months Longevity: 3 year programmes Salary: £70k-£80k Location: Remote-first, with 2 days a month onsite in South Wales Working flexibility: flexible working hours if needed About the role This is a consultancy-based Product Manager role, working across a diverse portfolio of clients. Unlike traditional in-house positions, you’ll be leading the development of multiple products across sectors, typically on engagements lasting 3–12 months. This will suit someone who enjoys variety, thrives in a fast-paced environment, and wants to work in a growing, collaborative team. Key Responsibilities • Define product strategies and roadmaps, translating them into actionable plans, • Lead delivery through Agile, Waterfall, or hybrid methods as appropriate, • Run delivery ceremonies and engage stakeholders with clear communication, • Prioritise effectively, resolve blockers, and keep teams focused on outcomes, • Collaborate with consultants, analysts, technologists, and suppliers to deliver user-focused solutions, • Approve user stories, sprint plans, and deliverables against agreed standards, • Champion best practice in product management, fostering continuous improvement, • Coach and mentor team members while maintaining a strong focus on user needs, • Support business development by contributing to tenders, pitches, and client planning, • Embrace a start-up mindset, identifying opportunities to improve processes and drive growth Desired Experience • Digital product management experience for 5+ years, • Background in government digital services, • Agency or consultancy environment experience What’s on offer You’ll join a diverse, supportive team committed to delivering the best for clients. The culture values collaboration, flexibility, and continuous improvement, with opportunities to shape both client outcomes and the consultancy’s own growth. Please apply with a copy of your CV and Emma from SR2 will contact potential candidates regarding next steps.

Factory Technical Manager Location: Cardiff Salary: £50,000 - £55,000 + benefits Advocate Group is proud to partner with a leading global food and beverage manufacturer, renowned for its trusted brands, innovation, and commitment to quality. As the Factory Technical Manager, you will play a key role in leading the site’s Quality Assurance function — ensuring all aspects of product safety, legality, quality, and compliance are achieved. You’ll drive the technical agenda within operations and lead continuous improvement initiatives that protect brand integrity and enhance overall performance. Key Responsibilities • Lead and manage the site Quality Assurance department, supporting all manufacturing operations on quality, product, process, and premises standards., • Own and lead the HACCP plan across the site — ensuring compliance, validation, verification, and continuous improvement., • Drive a culture of food safety, quality, and integrity, aligning with the wider site strategy., • Ensure the site Quality Management Systems (QMS) meet customer requirements, BRC standards, and industry best practices., • Oversee raw material, packaging, and finished product assessment and release processes., • Champion continuous improvement initiatives across quality, process, and GMP standards., • Lead root cause investigations and corrective/preventive actions following non-conformances, complaints, or audit findings., • Manage pest control, hygiene verification, and microbiological/chemical/allergen monitoring programmes., • Act as the key contact for accreditation bodies, EHO, suppliers, and central technical teams., • Provide deputy support to the Senior Technical Manager, including leadership in crisis management and non-conformance handling., • Lead the QA team — developing capability, succession plans, and a high-performance culture., • Represent the Technical function in site leadership meetings, ensuring strong cross-functional collaboration and communication. About You You’ll be an experienced Technical or Quality leader within the food or beverage manufacturing industry, confident managing teams in fast-paced environments and passionate about driving operational excellence. Essential Skills & Experience: • Proven experience in a senior Quality/Technical role within FMCG manufacturing., • Strong understanding of BRC, QMS, HACCP, and Food Safety systems., • Expertise in food processing, continuous improvement, and compliance., • Knowledge of canning, bottling, or thermal processing environments is highly desirable., • Excellent stakeholder management and leadership skills., • IT proficiency, particularly in SAP and data analysis tools. Qualifications: • BSc or equivalent in a Food Science or related discipline., • HACCP Level 4 and Food Safety Level 4 (or equivalent)., • Lead Auditor qualification., • IOSH or NEBOSH certification desirable. Get in touch with Erin at the Advocate Group or ‘Apply Now’ to be considered for this position. Email: The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency for this vacancy.

Manufacturing Manager Cardiff, free parking onsite Salary: £35,000 + bonus Benefits: 19% pension, 33 days A/L, Half day every Friday, Private Health, Onsite Gym. Location: Cardiff, free parking onsite As the Manufacturing Manager, you will be responsible for leading a team of seven engineers across areas such as new product introduction, process development, and industrial engineering. This is a highly managerial role focused on guiding, developing, and supporting your team while driving performance and operational excellence. The role requires close collaboration with other departments throughout the full product lifecycle — from concept and quotation, through to mass production and ongoing quality improvement. The successful candidate will be an experienced people leader, with strong problem-solving skills and a focus on continuous improvement, quality, and customer satisfaction. Key Responsibilities • Provide strategic leadership and direction for a team of engineers., • Mentor and develop team members, supporting both technical growth and professional development., • Champion engineering quality, working closely with cross-functional partners to maintain and improve standards., • Drive team performance through clear KPIs, focusing on quality, delivery, and cost efficiency., • Implement and refine processes to ensure effective tracking and continuous improvement., • Lead problem-solving initiatives and foster a culture of accountability and innovation. Essential Criteria • Qualified to HNC level (or equivalent) in an engineering or technical discipline., • Proven experience in leading and developing a technical or engineering team., • Strong understanding of product development processes and continuous improvement methodologies (Lean / Six Sigma preferred)., • Ability to interpret and work with engineering documentation., • Excellent stakeholder management and cross-department collaboration skills., • Demonstrated “lead by example” approach, with a positive and proactive mindset., • Commitment to ongoing learning and development, both personally and for the team.

Operations Manager – Records Management Sector | Cardiff | £42,000–£45,000 + Bonus Are you a dynamic and strategic leader with a passion for operational excellence? We’re looking for an Operations Manager to drive performance, efficiency and quality across our partners Records Management services. This is a fantastic opportunity to join a forward-thinking organisation committed to continuous improvement and exceptional service delivery. 📍 Location: Cardiff 💼 Salary: £42,000 – £45,000 per annum (DOE) + 10% quarterly performance bonus 🕒 Hours: Monday – Friday, 08:30–16:30 About the Role As the Operations Manager, you’ll oversee the day-to-day running of operations, ensuring that services are delivered efficiently, safely and to the highest standard. You’ll play a key role in shaping strategy, optimising processes and driving operational performance to support overall business goals. You will: • Lead and coordinate daily operational activities across departments to ensure productivity and service excellence., • Develop and implement strategies to streamline workflows and enhance efficiency., • Analyse performance metrics, KPI and SOPs to identify improvement opportunities., • Lead, motivate and develop teams to achieve high performance and accountability., • Manage key projects and initiatives, ensuring delivery within scope, time and budget., • Work closely with the Systems & Compliance Officer to uphold health, safety and regulatory standards., • Report monthly performance insights and recommendations to senior leadership. About You You’re an organised, proactive and people-focused leader who thrives in fast-paced environments. You understand how to translate strategy into operational success and are driven by a culture of continuous improvement. What we’re looking for: • Minimum 5 years’ experience in an operational management role, ideally within records management, logistics, or a service based industry., • Proven leadership experience with the ability to inspire and motivate teams., • Strong analytical, communication, and problem solving skills., • Strategic mindset with attention to detail and a hands-on approach., • Resilient, adaptable, and passionate about driving positive change. Benefits • Competitive salary + 10% quarterly performance bonus, • 22 days annual leave + 8 bank holidays (with length of service enhancements), • Access to Health Shield healthcare benefits, • Workplace pension, • Free on-site parking, • Daily free meals, • Bonus incentives, • Opportunities for professional growth and development Please Note Due to the nature of work, handling confidential data, all shortlisted candidates will be required to undergo a DBS background check prior to employment. Ready to make an impact If you’re an experienced operations professional with a passion for service excellence, we’d love to hear from you.

Delivery Manager Cardiff (Hybrid – 1–2 days/week in office) About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, ___ About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, About the team: You will be joining an existing team of delivery managers, each responsible for supporting their own product development squads and projects. The team is embedded in the daily life of the business working very closely with stakeholders and trusted by them to help steer delivery and ways of working. We are a close-knit team and meet daily to discuss issues and areas of common interest. About the role: LexisNexis Risk Solutions is seeking a passionate and collaborative Delivery Manager to manage value delivery and ensure successful outcomes for initiatives supported by our Cardiff-based Agile software development team. You will oversee multiple projects or products simultaneously, ensuring coordination and alignment across different teams or initiatives. The ideal candidate should demonstrate excellent communication and inclusive leadership skills, proven technical proficiency, a commitment to quality, a passion for business outcomes, a high level of emotional intelligence and personal and team accountability for all deliverables, communications, and overall performance. Alongside great soft skills and behaviors, you should have proficiency in governance, planning, process improvement and reporting. Responsibilities: • Support 2-3 cross-functional agile product development teams as they deliver features and complex capabilities – from planning stages through to delivery and ongoing iteration, • Work closely with your teams and dependent teams to identify and remove roadblocks, manage risks, whilst maintaining delivery momentum, • Work closely with the Software Development Lead and Product Owner to ensure that the teams remain closely synchronized and upcoming features are well planned, • Encourage a culture of team-driven decision making and commitment, • Maintain strong relationships with stakeholders and team members, fostering effective communication and collaboration, • Provide proactive visibility and effectively communicate delivery targets, commitments and progress, • Ensure timely use of project and technology tools to help drive accountability, • Ensure key metrics, resources and budgets are tracked and kept up to date, • Make recommendations for improvements to existing processes and procedures Requirements: • Demonstrable experience of Responsibilities section, • Proven experience in delivery project management within Agile environments., • Knowledge, & application of Scrum and/or Kanban frameworks., • Experience managing web-based application projects that offer both user-friendly interfaces and API access., • Excellent analytical and problem-solving skills, with the ability to simplify complex issues., • Comfortable operating in a fast-paced, evolving environment, managing multiple priorities., • Proven experience collaborating within matrixed or shared team environments., • Actively engaged in project and delivery management communities, contributing to best practices and continuous improvement. Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: • Generous holiday allowance with the option to buy additional days, • Health screening, eye care vouchers and private medical benefits, • Wellbeing programs, • Life Assurance, • Access to a competitive contributory pension scheme, • Save As You Earn share option scheme, • Travel Season ticket loan, • Electric Vehicle Scheme, • Optional Dental Insurance, • Maternity, paternity and shared parental leave, • Employee Assistance Programme, • Access to emergency care for both the elderly and children, • RECARES days, giving you time to support the charities and causes that matter to you, • Access to employee resource groups with dedicated time to volunteer, • Access to extensive learning and development resources, • Access to employee discounts scheme via Perks at Work

Conveyancing Team Manager – Central Cardiff Location: Cardiff City Centre Salary: Competitive + Benefits Working Pattern: Full-time, Permanent | Hybrid (1–2 days WFH) TSR Legal are delighted to be working with a modern, tech-enabled law firm who are currently seeking an experienced Conveyancing Team Manager to join their growing Cardiff office. This is an exciting opportunity for a dynamic legal professional to take on a leadership role at one of the UK’s most innovative property law firms. The firm blends cutting-edge technology with a strong people-first ethos. They’re on a mission to transform the home-moving experience—and they’re looking for a talented people leader to support that vision. The Role As Conveyancing Team Manager, you’ll oversee the day-to-day operations of a team of Property Lawyers, ensuring excellent service delivery and high performance across the board. You’ll play a pivotal role in managing team performance, developing legal talent, and embedding a positive, inclusive team culture. This is a hands-on leadership position, ideal for someone with both deep conveyancing knowledge and a genuine passion for people development. Key Responsibilities • Lead, coach, and mentor a team of Property Lawyers to deliver high-quality, efficient conveyancing services, • Foster a culture of excellence, collaboration, and continuous improvement, • Oversee individual and team performance using a structured skills matrix, • Manage workload distribution and resource planning to ensure consistent productivity, • Support the development and delivery of personal development plans and ongoing training, • Lead on people management issues including performance improvement, absence, and recruitment, • Act as a key escalation point for service queries or complaints, • Contribute to departmental change initiatives and cross-team collaboration, • Work closely with senior management on budgeting, salary reviews, and business planning We’re looking for a driven and professional individual who brings: • Extensive residential conveyancing experience – you’ll be confident handling complex transactions and guiding others, • Proven team management skills – with a track record of developing and leading high-performing legal teams, • Excellent interpersonal skills – able to motivate, mentor, and influence, • A proactive mindset – with the confidence to lead through change and drive continuous improvement In return, you’ll receive a comprehensive benefits package, a vibrant team culture, and the chance to be part of a firm that’s genuinely reshaping the legal landscape. This is more than a management role—it’s an opportunity to join a forward-thinking firm with big ambitions, where your leadership will directly influence the client experience, the team culture, and the success of the wider business. If you’re a people-focused Conveyancing professional ready to step into a leadership role with real impact, I’d love to hear from you. Apply today to discuss this role in more detail and take the next step in your legal career, contact Hannah at TSR Legal directly on 02920 388100 / .

Job title: ACADEMY TEACHER (ENGLISH) Employer: Cardiff City Football Club Location: Cardiff City Academy, Cardiff City Stadium, Leckwith Stadium, The Vale Resort Contract: Fixed Term (Part time) Salary: Competitive and dependent on experience Hours of Work: Tuesdays (8:30am- 4:30pm) Department: Academy Reporting to: Academy Manager, Head of Education Job Purpose We are pleased to offer the position of Academy Education Teacher (English) at our outstanding training facility. The successful candidate will be responsible for delivering supported learning sessions to players engaged in the hybrid training model, as part of their compensatory education programme, every Tuesday from 08:30am to 4:30pm. In addition, the tutor will provide tailored support to older age-group players who require extra assistance on Tuesdays. Job context We place a great emphasis on providing a well-rounded education both in terms of life and football. This role supports our academy players in balancing their education with the demands of a hybrid training model. This hybrid training model sees players at u12, u13, and u14 ages groups come out of school and engage with our teachers on site, whilst also receiving technical training; strength and conditioning coaching and performance analysis support in what is a high energy and engaging environment for young people. Through the delivery of tailored Math’s sessions, the tutor helps players maintain academic progress and ensures they are supported both in their studies and future development. Main duties DESIRABLE QUALIFICATIONS, SKILLS & EXPERIENCE: • Qualified Teacher Status (QTS), • Substantial experience teaching English at KS3 and GCSE Levels. REQUIRED BEHAVIORAL ATTRIBUTES · Organised, efficient, and detail-focused · Communicates clearly and appropriately for different audiences · Builds positive relationships with students, staff, and stakeholders · Strong listening, verbal, and written communication skills · Confident using modern technologies to support learning · Inspires others and acts as a positive role model · Personable and approachable, able to connect with others easily · Committed to the Academy’s vision, values, and high standards · Professional under public/media scrutiny and pressure · Responsible, open-minded, and innovative in their approach · Resilient, proactive, and solutions-focused when facing challenges · Collaborative team player, willing to share knowledge and support others · Inclusive and adaptable, working effectively across diverse groups · Dedicated to personal growth and continuous improvement · Hard-working, motivated, and able to promote the Academy positively KEY RESPONSIBILITIES: • Provide subject specific tuition to players, • Update registers and logs of work as requested, • Provide written feedback for education reports, • Provide feedback to Academy staff on progress, attendance and attitude to learning as needed, • Liaise with parents/schools as needed, • Provide appropriate resources for effective learning as needed Person Specification Criteria Essential Qualifications BEd, BA, or BSc degree or equivalent A postgraduate degree in Education or relevant subject QTS/QTLS teaching qualification. 2+ years teaching experience EWC Registration Knowledge & Experience Teaching experience in secondary education or equivalent. Experience of delivering to young people with professional football aspirations. Knowledge of the ESTYN / OFSTED inspection framework including safeguarding and well-being provisions and thresholds. Skills & Abilities Excellent inter-personal skills Excellent planning and organisational skills. Excellent verbal and written communication skills. Adaptability to be effective in a dynamic, fast-paced environment Excellent relevant IT skills Attitude Passionate and hard-working Pro-active ‘can do’ approach to work and those around them Self-motivated, but also capable of motivating others around them A person who embraces a ‘we not me’ culture and ethic Equality Statement Cardiff City Football Club promotes equal opportunities in employment we positively welcome applications from all candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. Safer Recruitment Policy Cardiff City Football Club operates a ‘safer recruitment policy’ and is committed to safeguarding and promoting the welfare of children and adults at risk and expects all staff and volunteers to share this commitment. All appropriate reference checks and Enhanced Level Disclosure and Barring Service (DBS) checks form a significant part of this recruitment process. How to apply? If you are interested in this position, please complete a club application form along with a CV and send via email to stating “Academy Teacher” as the subject. The closing date for receipt of completed application forms is 5.30pm on Friday 14th November 2025. As we are anticipating many applications for this role, please note only shortlisted applicants will be contacted.

Senior Project Manager - Rail Infrastructure Projects (NEC4) Role Purpose: The Senior Project Manager will lead the successful delivery of complex rail infrastructure projects, ensuring they are completed safely, on time, within budget, and to the required quality standards. The role requires strong leadership, commercial acumen, and a deep understanding of the NEC4 suite of contracts, as well as the governance and assurance processes typical of UK rail infrastructure environments. Key Responsibilities: • Lead the delivery of multiple rail infrastructure projects throughout the full project lifecycle (GRIP / PACE or equivalent)., • Manage scope, schedule, cost, risk, and quality, ensuring alignment with programme objectives., • Act as the Project Manager under NEC4 contract provisions, administering the contract and managing early warnings, compensation events, and change control., • Ensure compliance with relevant safety, environmental, and quality standards (CDM Regulations, Network Rail standards, etc.)., • Develop and maintain robust project management documentation including Project Execution Plans, risk registers, and progress reports., • Manage stakeholder engagement, including Network Rail, local authorities, contractors, designers, and other partners., • Provide strong leadership to multidisciplinary project teams, fostering collaboration and performance excellence., • Ensure effective commercial management, forecasting, and reporting against budgets and KPIs., • Identify opportunities for innovation, efficiency, and value engineering., • Degree in Civil Engineering, Project Management, or a related discipline (or equivalent experience)., • Proven experience managing rail infrastructure projects (e.g., track, signalling, civils, stations, or electrification)., • Demonstrable experience working under the NEC4 contract suite, ideally as Project Manager or equivalent., • Strong knowledge of UK rail industry standards, processes, and regulatory frameworks., • Excellent leadership, communication, and stakeholder management skills., • Track record of delivering complex projects safely, on time, and to budget., • Strong commercial awareness and risk management capability., • Chartered status (CEng, MAPM, MRICS, or equivalent)., • NEC4 Project Manager Accreditation., • Experience working with Network Rail or other major rail clients., • Proactive, decisive, and solution-oriented., • Able to lead and inspire multidisciplinary teams., • High standards of integrity, professionalism, and accountability., • Excellent organisational and communication skills., • Committed to safety, quality, and continuous improvement. ersg are an equal opportunities employer; we are committed to promoting equality of opportunity for all job applicants. We do not discriminate against applicants on the basis of age, sex, race, disability, pregnancy, marital status, sexual orientation, gender reassignment or religious background; all decisions are based on merit.

Senior Delivery Manager - Remote Location: UK-based, Ideally South West/Wales based – Remote – Once per fortnight OR monthly travel to South West/Wales area Type: Full-time | £70,000 - £80,000 – Fixed term contract 12-18 months - highly likely to go permanent We’re on the lookout for multiple Senior Delivery Manager who is ready to take the lead on complex, high-impact, multi-million-pound programmes which involve multiple workstreams and governance - and play a key role in shaping the future of a fast-growing, people-first consultancy. This is an opportunity to join a purpose-driven team that’s working with major government clients. If you’re passionate about delivery excellence, agile transformation, and collaborative growth - we’d love to hear from you. The Role As a Senior Delivery Manager, you'll hit the ground running- leading cross-functional teams through high-risk, high-profile transformation programmes. You’ll be the calm in the chaos, ensuring that delivery is on point, stakeholders are aligned, and that value is always being added. Your first assignment? Partner with a major government client, overseeing two key delivery teams across transformation and continuous improvement streams. You’ll bring clarity, challenge, and calm leadership to a critical digital transformation journey. They are currently undergoing discovery, alpha and beta phases and form 1/5th of a large enterprise-scale transformation programme. They are currently entering phase 2 of the programme – now is the time to join them! Essential skills: • You will have experience of GDS, • You will have seen through transformation programmes in the millions and have extensive experience in delivering discovery, alpha and beta phases, • A strong knowledge of Agile and Lean practices – you will know how to coach and lead teams in Agile, Waterfall, Hybrid and Lean practices and always innovating, • You will know how to negotiate, influence or set budgets in complex environments and you can write into business cases., • Strong commercial management skills, • Full life-cycle perspective, • You will have the ability to maintain delivery momentum, make a process work and play a conscious effort to keep in mind team dynamics and resolve and problems, • You will know how to optimise the delivery flow of teams. Key Responsibilities: Lead & Inspire High-Performing Teams • Drive delivery across discovery, alpha, and beta phases, • Coach teams in Agile, Lean, Waterfall, or Hybrid ways of working, • Spot and unblock delivery issues, risks, and dependencies early, • Foster a high-performing, collaborative team environment Be a Trusted Voice in the Room • Influence senior stakeholders with empathy and authority, • Bring structure and calm to complex, fast-moving environments, • Provide challenge and insight on transformation planning (e.g. capability, commercial, operating model) Champion Best Practice Across the Board • Lead with curiosity, creativity, and evidence-based thinking, • Share knowledge generously—mentor, coach, and elevate others, • Embed continuous improvement into everything we do Help Us Grow the Business • Spot and shape opportunities with clients, • Contribute to tenders, pitches, and strategic planning, • Bring your ideas, energy and network to help build our future Who they are? They’re a tight-knit consultancy with big ambitions and even bigger heart. They work with forward-thinking public and private sector clients to deliver meaningful change through digital, data, and design. Their culture is their foundation. They’re building a company where people feel heard, trusted, and empowered—and where curious minds can truly thrive but also just get stuff done as quickly and efficiently as possible. If you’re an experienced Senior Delivery Manager who’s ready to take the next step—and help shape a growing consultancy from the inside out—we’d love to have a confidential chat. Apply now!

We are seeking an experienced and commercially astute Planning Manager to lead operations in their Repairs and Maintenance (R M) division within the water industry. As Planning Manager, you will take full ownership of planning and coordinating day-to-day R M activities, including leakage repairs, meter installations, and stop tap maintenance. You’ll manage a large, skilled team of 50+ field operatives, including plumbers, supervisors, and team leaders, ensuring high performance and efficient service delivery. Key Responsibilities: Lead the planning and scheduling of R M works across a regional network. Manage and motivate a team of plumbers, team leaders, and supervisors (50+ staff). Optimise resource allocation and ensure timely, high-quality service delivery. Monitor team performance and drive continuous improvement in planning and execution. Collaborate with senior leadership and operational teams to align plans with business goals. Ensure compliance with health safety regulations , company policies, and industry standards. Solve operational challenges quickly and effectively, maintaining service continuity. Requirements: Proven experience in a Planning Manager or similar role within the water, utilities, or infrastructure sector . Strong background in repairs and maintenance operations, ideally including leakage, metering , and stop taps. Confident leader with experience managing large field teams in a fast-paced environment. Excellent organisational, communication, and decision-making skills. Must be office-based full time- 5 days per week.

Working closely with the Service Delivery Manager, this role ensures all maintenance and engineering activities are delivered safely, efficiently, and in line with the highest industry and regulatory standards. Quality Assurance & Continuous Improvement Conduct quality reviews of completed works to

The Senior Customer Support Manager is expected to provide engaging leadership so that their team delivers best‑in‑class customer service and has a continuous improvement mind‑set, while working alongside the Customer Director to promote “Voice of the Customer” across their Business Unit.

We are seeking an experienced Continuous Improvement Manager to lead an aerospace engineering workshop. The ContinuousImprovement Manager will design and implement projects to improve process, communication and customer delivery.

Provide technical direction, conduct performance reviews, and foster continuous improvement. Demonstrated experience leading Security Operations Centre (SOC) teams in a 24×7 environment, driving operational excellence and continuous improvement. You will oversee and mentor a skilled team of analyst

Job Title: Quality and Compliance ManagerSalary: £35,200 - £45,700Location: Cambridge, Hybrid (2 days per week in the office)Contract: Permanent, Full time (35 hours per week) A chance to develop a career within a leader in the educational sector, actively making a difference to our learners arou

Load vans and deliver packages, by driving, stepping in and out of the vehicle safely.Adhere to all safety regulations on the road.Operate an electronic device for GPS route guidance.Greet and interact with customers with a professional and positive attitude.Many logistics service providers pay an i

Bannatyne is renowned for providing exceptional fitness and wellness experiences across the UK.We are committed to maintaining the highest standards of cleanliness and hygiene to ensure our members have a safe and welcoming environment.We are currently looking for a dedicated and detail-oriented Mem

Load vans and deliver packages, by driving, stepping in and out of the vehicle safely.Adhere to all safety regulations on the road.Operate an electronic device for GPS route guidance.Greet and interact with customers with a professional and positive attitude.Many logistics service providers pay an i

Bannatyne is renowned for providing exceptional fitness and wellness experiences across the UK.We are committed to maintaining the highest standards of cleanliness and hygiene to ensure our members have a safe and welcoming environment.We are currently looking for a dedicated and detail-oriented Mem

Load vans and deliver packages, by driving, stepping in and out of the vehicle safely.Adhere to all safety regulations on the road.Operate an electronic device for GPS route guidance.Greet and interact with customers with a professional and positive attitude.Many logistics service providers pay an i

Load vans and deliver packages, by driving, stepping in and out of the vehicle safely.Adhere to all safety regulations on the road.Operate an electronic device for GPS route guidance.Greet and interact with customers with a professional and positive attitude.Many logistics service providers pay an i

Load vans and deliver packages, by driving, stepping in and out of the vehicle safely.Adhere to all safety regulations on the road.Operate an electronic device for GPS route guidance.Greet and interact with customers with a professional and positive attitude.Many logistics service providers pay an i

Load vans and deliver packages, by driving, stepping in and out of the vehicle safely.Adhere to all safety regulations on the road.Operate an electronic device for GPS route guidance.Greet and interact with customers with a professional and positive attitude.Many logistics service providers pay an i

Monitor staff food on a regular basis and make suggested improvements to the resort manager. Would you like the opportunity to combine work with travelling? Mark Warner invites you to join our team as Operations Manager, where your workplace becomes one of our beautiful Mediterranean resorts!. Opera

Load vans and deliver packages, by driving, stepping in and out of the vehicle safely.Adhere to all safety regulations on the road.Operate an electronic device for GPS route guidance.Greet and interact with customers with a professional and positive attitude.Many logistics service providers pay an i

Born in New Orleans in 1972, Popeyes began with one small restaurant and a bold idea — to serve legendary Louisiana-style chicken like no one else.Now we’re bringing that same flavour, energy, and southern spirit to Ireland — building a community of passionate food lovers and future leaders.We

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Delivery Driver (Self Employed) Many logistics service providers pay an increased rate during peak season.You can check this with the specific provider prior to contracting.We’re seeking reliable, hard-working, and motivated Delivery Drivers to join one of our logistics service providers.This is a

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Project Manager - Regulated Water Joining Jacobs is more than just a career. We are seeking highly skilled Project Managers to lead the delivery of detailed design and Design & Build projects in the water and wastewater sector to join our offices across the UK to reinforce our existing teams and fur

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Project Manager – Conventional Island (Electrical) - London, EC4M 7HP, United KingdomJob DescriptionProject Manager – Conventional Island (Electrical)Location: London or Bristol or Suffolk (Hybrid working - minimum 3 days on in the office) with frequent travel requiredSalary: £70,000-£80,000

What you'll do Motivate and support your team, learning from our Leadership and Company Principles Swiftly solve problems and delegate tasks Create an environment where your colleagues can succeed alongside you Manage operations within your Store and colleagues in the absence of the Store Manager an

Project Manager (Turbines) - London, EC2R 7BP, United KingdomJob DescriptionSizewell C. We have a fantastic opportunity for a Project Manager to join the Sizewell C Conventional Island sub-programme related to the Turbine Building. DestinationNuclear #SZCjobs #SizewellCProjectManagerJobs Sizewe

Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. The Project Manager (PM) is responsible for the performance of work and oversight of all contract matters relating to daily operations of this contract

Key ResponsibilitiesDefine and manage the scope of work and its interfaces within the wider programmeSecure and manage resources, ensuring Suitably Qualified and Experienced Personnel (SQEP) standards are upheldDevelop and implement delivery strategies aligned with the Project Execution Plan (PEP)Ma

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

If you possess experience in managing projects within a manufacturing or FMCG setting, this opportunity might be the perfect fit for you! In your role as an IT Project Manager, you'll have the opportunity to oversee a variety of projects with budgets ranging from £250k to over £1 million. The Reci

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Project Manager - London, EC2R 7BP, United KingdomJob DescriptionProject Manager – Sizewell C (FTC until Feb 2027)Location: London or Manchester or Bristol- minimum 3 days a week in the officeSalary: £64,232 + bonus + excellent benefits including up to 5% bonus, contributory pension employee up t

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Senior Project Manager - Broad Street, Sheffield, EnglandCompany DescriptionAt SBS, we’re more than just a technology company – we’re a global fintech partner helping banks and financial institutions transform, innovate, and grow. We are seeking an experienced Senior Project Manager who thrive