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Job Advert\nOverview of role \nThe Senior IBMi (RPG) Engineer provides technical leadership and support for the IBMi platform, supporting applications and services for both customers and colleagues of Love2shop, developing fit for purpose solutions and maintaining availability and performance of current production systems. \nThe Senior Engineer is the expert in their technology area. They have responsibility for technical delivery (detailed design and build) both as well as providing second line support for the iSeries/IBMi application services.\n\nKey responsibilities \n• Be the technical expert in RPG application delivery on the IBMi platform. \n• Lead other developers and technicians \n• Identifying new opportunities and accurately analysing and estimating new developments, quickly assessing feasibility.\n• Ensuring high quality, value for money solutions by delivering build/unit test to Love2shop standards.\n• Provide second line support and incident fix expertise, following ITIL principles and maintaining effective change control process, including providing out of hours support on a rota basis. \n• Lead and resolve problem solving issues that arise in the day to day running of Systems within span of control, providing timely responses and solutions as required. Provide clear plans of actions for their resolutions and the ability to clearly articulate impacts to Senior Stakeholders\n• Create and document test procedures and scenarios for the unit test phase of change delivery.\n• Lead the resolution of technical issues during the SIT, UAT and rollout phases of assigned changes. \n• Be Strong communicator who feels at ease to actively challenge estimates and solutions and where applicable, offer alternatives.\n• Provide clear and concise escalation to Project Managers and Service Leads when required.\n• Ability to identify project risks and present options and recommendations to mitigate those risks. \n• You will be part of an on call rota (1 in 5)\n\nWhat we would like from you \n• A minimum of 5 years RPG delivery experience\n• Strong experience in the timely delivery of quality software change.\n• Excellent problem solving and prioritisation skills.\n• Understanding of iSeries platforms, integration with other technologies and systems (IBM Websphere knowledge essential).\n• The ability to both read technical code and to conceptualise and document it as an overall process.\n• Experience and knowledge of system analysis in a structured environment.\n\nOur benefits if you decide to join us:\n• 25 days’ holiday per year, plus bank holidays\n• Company pension scheme\n• UK health care cover\n• Staff Everyday Benefits card offering discounts with multiple retailers (10%)\n• Corporate travel scheme with Merseyrail, Northern rail, Arriva & Transport for Wales\n• Fabulous kitchen space which offers free tea and coffee\n• Faith room open to all denominations along with dedicated kitchen space for Halal and Kosher food preparation\n• Family friendly leave\n• Community volunteering policy which allows you 2 days per year to support the community with charitable events\n• EV car sheme \n• Company share options \n\nAs a disability-confident committed company, we have a passion for championing equality. We welcome all colleagues into a work environment where success is attainable for everyone, regardless of disability, age, race, religion, gender identity, or sexual orientation. We are committed to ensuring that everyone has equal access to growth and opportunities in our workplace.\n\nContract type\nPermanent\nHours\n35\nSalary\nCompetitive\nBenefits\nCompetitive\n\nREF-(Apply online only)

Course Developer & Skills Coach – Corporate Responsibility & Sustainability Practitioner (Level 4 Apprenticeship). Course Developer & Skills Coach. Course Developer & Skills Coach - Key Responsibilities.

About ValGenesis ValGenesis is a leading digital validation platform provider for life sciences companies. ValGenesis suite of products are used by 30 of the top 50 global pharmaceutical and biotech companies to achieve digital transformation, total compliance and manufacturing excellence/intelligence across their product lifecycle. Learn more about working for ValGenesis, the de facto standard for paperless validation in Life Sciences: https://www.valgenesis.com/about About the Role: Respond via phone call to inbound inquiries about ValGenesis products and solutions quickly and enthusiastically. Answer questions and determine the prospect’s interest and ability in moving forward with a sales engagement. Achieve or exceed defined KPI Goals based on qualifying prospects according to established guidelines. Proactively reach out via phone call to marketing leads that have self-qualified through a determined set of cumulative activities. Proactively engage high-interest individuals on LinkedIn and other channels to introduce ValGenesis products and solutions. This includes cold-calling select lists of high-potential individuals. After a lead is qualified, schedule a pre-demo meeting with appropriate regional sales person. Occasionally attend virtual or in-person events (when safe and as able) as a ValGenesis representative. Update marketing and sales systems with details of phone calls and lead outreach. Ensure data is accurate for use by sales team. Collaborate with marketing and sales teams to provide candid, clear feedback on lead quality, marketing channel quality, and process effectiveness. Your insight is unique and valuable. Contribute to regular reporting as necessary. Participate in ongoing training to stay up to date with products and solutions. 2 – 5 years’ experience in a call center or other role where the majority of work was spent speaking with customers, prospects or partners over the phone. This is a phone-centric role. Previous experience working in the Life Science industry desirable. Enthusiasm talking to people and helping them identify solutions that improve their daily professional lives (ie: helping to digitize and streamline efforts). Comfort with a blended base-plus-commission salary and desire to hit targets. Excellent verbal and written communication skills Operate proactively and is a self-starter Possess a strong work ethic including but not limited to staying organized, following process, having strong time management abilities Ability to travel 5 – 15% of the time for conferences to manage company exhibit / booth ValGenesis provides a total reward compensation package. We are searching for talent that is driven to execute results to help us accomplish our goals, while remaining committed to customer success, collaborating cross-functionally, openly communicating, and operating with responsibility. ValGenesis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, age, national origin, religion, marital status, sexual orientation, ancestry, color, gender identity / expression, family / medical care leave, genetic information, medical condition, physical / mental disability, political affiliation, status as a protected veteran, status as a person with a disability, or other characteristics protected by laws or regulations. We’re on a MissionIn 2005, we disrupted the life sciences industry by introducing the world’s first digital validation lifecycle management system. ValGenesis VLMS® revolutionized compliance-based corporate validation activities and has remained the industry standard.Today, we continue to push the boundaries of innovation ― enhancing and expanding our portfolio beyond validation with an end-to-end digital transformation platform. We combine our purpose-built systems with world-class consulting services to help every facet of GxP meet evolving regulations and quality expectations. The Team You’ll JoinOur customers’ success is our success. We keep the customer experience centered in our decisions, from product to marketing to sales to services to support. Life sciences companies exist to improve humanity’s quality of life, and we honor that mission.We work together. We communicate openly, support each other without reservation, and never hesitate to wear multiple hats to get the job done.We think big. Innovation is the heart of ValGenesis. That spirit drives product development as well as personal growth. We never stop aiming upward.We’re in it to win it. We’re on a path to becoming the number one intelligent validation platform in the market, and we won’t settle for anything less than being a market leader. How We Work ValGenesis is an equal-opportunity employer that makes employment decisions on the basis of merit. Our goal is to have the best-qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristics protected by local law.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Position Summary The Principal Customer Success Manager (CSM) plays a mission-critical role in empowering Seeq’s most strategic customers to transform how they work and realize the full value of their investment in Seeq. Our focus within Customer Success is to retain and grow, delight, and deliver measurable value across the customer lifecycle. Seeq is in scale-up mode with rapid growth. The ideal candidate has experience building customer success motions in fast-growing environments and working with advanced analytics or industrial intelligence platforms sold and implemented in manufacturing. Seeq sells into O&G, Chemicals, Pharma, Power, MMM, and other process manufacturing industries, partnering with customer personas such as manufacturing leaders (COO, CMO), IT/OT leaders (CDO, CIO, CTO), and manufacturing SMEs (process engineers, production managers, digital transformation leaders) Strategic Customer Leadership • Own a portfolio of Seeq’s largest, most complex, and highest-potential customers, typically spanning multiple geographies, sites, and business units, with multi-million dollar ARR responsibility., • Develop, socialize, and execute strategic success plans that align Seeq’s capabilities to customers’ enterprise-level initiatives (e.g., digital transformation, operational excellence, sustainability), including clear value hypotheses, milestones, and executive-level success metrics., • Lead quarterly and executive business reviews (EBRs/QBRs) that highlight measurable outcomes, tell the value story, surface risks/opportunities, and reset priorities to continue driving value and expansion., • Serve as the primary executive-facing point of contact and trusted advisor, shaping long-term collaboration and ensuring alignment between Seeq’s roadmap and the customer’s strategic direction. Adoption, Value Realization, and Expansion • Drive deep and broad adoption across the customer’s organization by orchestrating programs such as structured onboarding, advanced enablement, communities of practice, user forums, and champion networks, in partnership with Training and Services., • Identify, prioritize, and quantify high-impact use cases; ensure successful deployment, measurement of outcomes, and storytelling of value that leads to advocacy and reference ability., • Own the renewal and commercial strategy for your portfolio, including early and proactive risk identification, mitigation plans, and expansion strategies (upsell, cross-sell, and land-and-expand to new sites, business units, or partner companies)., • Collaborate closely with the account team (Sales, Services, Partners) to build and execute comprehensive account plans, including whitespace analysis, multi-year expansion roadmaps, and executive sponsorship alignment. Customer Advocacy, Escalations, and Internal Leadership • Act as the senior escalation point for high-risk and high-visibility situations, driving coordinated response plans, communicating effectively with executives, and ensuring we emerge stronger in the relationship., • Translate customer feedback and emerging needs into prioritized requirements and feature enhancement recommendations for Product and Engineering, with clear business justification and expected impact., • Champion the “voice of the customer” within Seeq by contributing to roadmap discussions, beta programs, advisory boards, and strategic initiatives focused on the manufacturing and industrial analytics domain., • Mentor and coach other CSMs and cross-functional teammates, sharing best practices in strategic account management, value realization, executive communication, and risk management. Operational Excellence and Data-Driven Management • Use customer health indicators, product usage data, and leading/lagging metrics to continuously assess account performance, identify patterns, and adjust strategy and engagement models as needed., • Systematically document account strategies, risks, and opportunities in our internal systems to ensure transparency, continuity, and alignment across teams., • Contribute to the design and continuous improvement of Customer Success processes, playbooks, and tooling to increase scalability and consistency across the organization., • 8+ years in customer-facing roles for B2B SaaS or industrial intelligence platforms serving multinational or industrial/manufacturing organizations, with a strong track record managing complex enterprise accounts; prior Senior/Strategic CSM or equivalent experience strongly preferred., • Deep experience in process manufacturing industries (O&G, Chemicals, Pharma, Power, MMM) and industrial/manufacturing environments, including time-series/advanced analytics and close collaboration with IT/OT stakeholders., • Proven success owning a multi-million-dollar enterprise SaaS book of business with high renewal rates and consistent expansion across sites, business units, and/or regions., • Significant experience presenting to and influencing Senior Director+, VP, and C-level executives in global industrial organizations, including executive storytelling around value realization and transformation journeys., • Highly data-driven, with demonstrated ability to interpret customer health signals, usage patterns, and business metrics to inform strategy, prioritize actions, and communicate impact., • Adept at translating corporate objectives (e.g., annual reports, strategic plans) into concrete account strategies and success plans, and at gaining alignment from diverse stakeholders around those plans., • Demonstrated experience collaborating with Sales, Services, Product, Training, and Support to build and execute joint account plans that lead to advocacy, expansion, and long-term partnerships., • Strong facilitation, communication, and storytelling skills; able to simplify complex technical and analytical concepts for non-technical stakeholders while maintaining credibility with expert users., • Comfortable operating with high autonomy in ambiguous, fast-changing environments, setting direction for your portfolio and influencing internal priorities without formal authority., • Willingness to travel as needed to support strategic customer relationships and key account milestones., • Bi-lingual or multi lingual strongly preferred: English, French, Spanish. Seeq is a remote-first (only) company founded by serial entrepreneurs. Our executive team and board of directors have extensive experience with successful startup ventures in high-growth environments. We are founded on the idea that companies need better solutions for quickly and easily getting business insight from their industrial process data. Our mission is to provide software and services that convert that data into meaningful information that the business can use to improve profitability. We have a wonderful, kind-hearted, talented team that loves to collaborate, lead by example, and exceed our customers’ expectations. We are certified as a great place to work, an emerging startup, the Technology Fast 500, and Inc. Magazine's Best Places to Work. The Perks of Working at Seeq • Competitive salary plus bonus incentives, • $172,000 USD base salary plus variable, • Approximately £127,000 or €146,000, • Benefits:, • 12-week paid Seeq family leave, • Unlimited PTO, • Internet and mobile phone reimbursements, • Medical benefits, • Group term life insurance, • Short-term and long-term disability insurance pre-tax benefits, • Voluntary vision and dental (ortho), • Vacation bonus program, • Employee Assistance Program, • Generous home office allowance, • The best co-workers (we've analyzed the data, so we know it's true.), • Pet-friendly workspace (your dog will be so happy to have you home), • You love your job! Seeq provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. You must be authorized to work in the country in which you reside. Seeq does not sponsor US F1 or H-1B work visas

Mobile Technical Operative - Mechanical Bias Greater Manchester - City of Manchester £37,000 plus Van + Fuel card Brief Mobile Technical Operative needed for a well-known, large Facilities Management organisation based in Manchester who are looking to employ an experienced and well-rounded Mobile Technical Operative that takes pride in their work with an in-depth knowledge of planned and reactive maintenance on a wide variety of Mechanical and Electrical building services. The successful candidate would desirably have a relevant qualification - i.e. City & Guilds Mechanical Engineering Services NVQ Level 2 or Higher etc. - and have a keen interest in Technical Operations. If you have commercial experience in Mechanical Engineering that would be a plus! Benefits • Salary: £37,000 per annum plus Van + Fuel Card, • 24 days' holiday, • Life Cover equivalent to 1.5 times annual salary, • Employee discount shopping schemes for major brands and retailers, • Gym membership discounts, • Cycle to work scheme, • Holiday purchase scheme, • 2 corporate social responsibility days per year, • Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes, • Attractive Employee Referral Rewards Scheme, • 24/7 Employee Assistance Program and access to mental wellbeing app What the role entails: Some of the main duties of the Mobile Technical Operative will include: • Ensure that routine PPM is carried out to all mechanical and electrical plant in accordance with Site task schedules and CAFM., • Ensure that reactive tasks throughout the sites are completed and be proactive in highlighting areas where improvements can be made., • Ensure that plant faults and defects are always swiftly remedied to maintain plant in serviceable order., • Ensure that suitable spares are available to carry out both maintenance and reactive works., • To provide parts lists and estimated timescales to carry out remedial works., • Carry out Mechanical Engineering tasks., • Fault finding, minor repairs and installation alongside general maintenance services. The position will require you to provide engineering support in emergency situations to ensure business and operational continuity. What experience you need to be the successful Mobile Technical Operative: • Desired Circa 5 years relevant experience working as a Mechanical Engineer within a FM environment, • City and Guilds - Mechanical Engineering Services NVQ Level 2 or higher., • Excellent communication skills and the ability to deal with all levels of staff., • Proactive in achieving the highest standard of operation., • Have good IT and report writing skills. This really is a fantastic opportunity for a Mobile Technical Operative to progress their career. If you are interested, please apply as soon as possible as this position will be filled quickly so don't miss out! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website. JBRP1_UKTJ

Corporate Tax Senior • Professional Accounting Practice., • Corporate Tax compliance and advisory role., • ATT, ACA, ACCA or CTA qualified, or qualified by experience., • Strong technical tax knowledge and client-facing capability. About the Role As Corporate Tax Senior, you will play a key role in managing a varied portfolio of clients ranging from owner-managed businesses to larger corporate groups. You will take responsibility for delivering high-quality corporation tax compliance work, identifying tax planning opportunities and supporting on a range of advisory assignments. Working closely with the Corporate Tax Manager and Partners, you will also contribute to technical research, process improvement and the delivery of a responsive, commercially focused client service. Key Responsibilities • Prepare and review corporation tax computations and returns for a varied client portfolio, ensuring compliance with deadlines and regulatory requirements., • Identify tax planning opportunities and provide practical support on corporate tax advisory matters., • Work closely with the Corporate Tax Manager on specialist assignments, including R&D claims, transactional support and bespoke advisory projects., • Undertake detailed technical research and translate complex tax matters into clear, commercially relevant advice for clients., • Act as a key point of contact for HMRC correspondence and help resolve technical queries efficiently., • Support the ongoing development of internal processes, systems and ways of working to improve efficiency across the tax team., • Build and maintain strong client relationships by delivering a high standard of service and responding proactively to client needs. Candidate Profile You will ideally be ATT, ACA, ACCA or CTA qualified, although qualified by experience candidates with strong corporate tax expertise gained in professional practice will also be considered. You will bring a solid grounding in corporation tax compliance together with the confidence to support on more complex advisory matters. This role would suit an ambitious tax professional who enjoys technical work, values client interaction and is keen to develop further within a progressive practice environment. Key Attributes • Strong technical knowledge of UK corporation tax, gained within an accountancy practice or tax advisory environment., • Experience in preparing and reviewing corporation tax computations and returns for a range of business clients., • Ability to communicate technical matters clearly to both clients and colleagues., • A proactive, organised and detail-focused approach with the ability to manage competing deadlines., • A collaborative mindset and a genuine commitment to delivering high-quality client service. JBRP1_UKTJ

Live Events Project Manager (Electrical / Permanent) £50,000 - £60,000 + Healthcare + Progression + Company Benefits + Training Manchester Are you an Electrical Project Manager with a live events/Audio Visual background looking to work on large-scale productions, major venues and high-profile events? Are you looking for a long- term stable role within an established business at the forefront of the industry, offering complete autonomy? This company is one of the UK's leading technical event production companies, in the last 5 years they have more than doubled their headcount, looking for a new project manager to support the team as they expand more. They are proud to combine cutting edge technology with innovative creation, split across the whole spectrum of live event sectors including corporate, private, public, sporting and live music. This is an exciting time to join them and progress your career. In this role, you will manage electrical power requirements for live events from initial planning through to onsite delivery and post-event reconciliation. You'll oversee quoting, power distribution planning, onsite teams, venue collaboration and compliance while ensuring projects are delivered safely, efficiently and to the highest professional standard. This role would suit an Electrical Project Manager from a AV/live events background who is looking for a long term stable career within a company offering a role with compete autonomy. The Role: • Managing electrical and power requirements for large live events, • Producing accurate quotations including labour, generators, equipment and distribution, • Full P&L responsibility across project lifecycle, • Leading onsite electrical teams and subcontractors, • Preparing power distribution plans, risk assessments and technical documentation The Person: • Electrical Project Manager or similar with a background in live events., • Commutable to Manchester Reference Number: BBBH25286b Electrical Project Manager, Live Events Power, Temporary Power Distribution, Event Production Electrical, BS7909, Arena Events, Electrical Installation Manager, Audio Visual, AV Manager, AV supervisor, Festival, Production Manager If you're looking to join a practice that actively supports your professional growth and creative input, click 'apply now' to submit your latest CV. We are an equal opportunities employer and welcome applications from all suitably qualified candidates. The advertised salary is indicative and will be dependent on experience, qualifications, and skill set. Ernest Gordon Recruitment Limited operates as an employment agency for permanent roles and an employment business for contract positions. By applying, you accept our Terms & Conditions, Privacy Policy, and Disclaimers, available on our website. JBRP1_UKTJ

Senior Insolvency Administrator Manchester Corporate Insolvency | Restructuring Advisory | Career Development A well-established and growing restructuring practice is looking to appoint a Senior Insolvency Administrator to join its Manchester team. This is an ideal opportunity for someone who has already built a strong foundation in corporate insolvency and now wants a role with more responsibility, better exposure, and clearer long-term progression. The firm has a strong reputation in the restructuring market and continues to win quality corporate insolvency work across the North West. As a result, they are looking for a capable Senior Administrator who can take ownership of cases, support more complex assignments, and become a key part of the team as the practice continues to expand. This role would suit someone who enjoys technical case work but also wants to be involved in a more commercial, forward-thinking environment where they can work closely with experienced Managers, Senior Managers, and Insolvency Practitioners. The Role You will be responsible for progressing a varied caseload of corporate insolvency assignments, with a particular focus on delivering work to a high technical standard while maintaining strong communication with stakeholders. Your responsibilities will include: • Handling a portfolio of corporate insolvency cases, including CVLs, MVLs, Administrations, and other formal insolvency appointments, • Taking responsibility for case progression from appointment through to closure, • Preparing reports, statutory documentation, creditor correspondence, and case updates, • Liaising with directors, creditors, employees, HMRC, agents, solicitors, and other professional advisers, • Assisting with investigations, asset realisations, creditor claims, and distributions, • Monitoring deadlines and ensuring compliance with statutory and internal requirements, • Supporting junior administrators and helping them develop their technical knowledge, • Working with senior colleagues on more complex restructuring and insolvency matters Why This Role Stands Out This is not just a standard case administration role. The firm is looking for someone who wants to develop with the business and take on more responsibility over time. You will be joining a team that offers genuine access to senior decision-makers, a strong quality of work, and a clear route to progression. For the right person, there is the opportunity to move towards Assistant Manager or Manager level as the team grows. The firm offers a professional but down-to-earth working environment, with a strong focus on quality, development, and long-term career growth. The Person The ideal candidate will have: • Experience working in corporate insolvency, • A good working knowledge of CVLs, MVLs, Administrations, or similar insolvency procedures, • The ability to manage a varied caseload and work to deadlines, • Strong attention to detail and technical accuracy, • Confidence dealing with directors, creditors, and professional contacts, • A proactive attitude and willingness to support junior team members, • CPI, ACA, ACCA, or JIEB study interest would be useful, but is not essential This could be a great move for an Insolvency Administrator ready to step up, or an existing Senior Administrator who wants to join a more ambitious Manchester practice with better progression. Whats on Offer • Competitive salary, dependent on experience, • Manchester-based role, • High-quality corporate insolvency work, • Supportive senior leadership team, • Genuine progression towards Assistant Manager / Manager level, • Exposure to a growing and ambitious restructuring practice, • Opportunity to become an important part of the team rather than just another fee earner Apply Now If you are an experienced insolvency professional looking for a new Senior Administrator opportunity in Manchester, this is a strong chance to join a growing restructuring practice where you can develop, progress, and make a genuine impact. Apply today for a confidential discussion. JBRP1_UKTJ

Leadership. Drive. Accountability. These are the traits our client is seeking for a Deputy Manager role at their Extra Care Service. The organisation we are supporting is one of the largest, and most prominent Housing Associations in the UK. With nearly 100,000 sites across the country, they are on a mission to provide the highest standard of person-centred care and make a lasting impact on the industry and the lives of their residents. This is an excellent opportunity to elevate your career and position yourself as a superstar, all while learning from some of the most influential leaders in the industry. As the Deputy Manager at this site, you will be expected to: Lead and engage a team Line manage a team and create a safe environment where colleagues can talk openly and honestly. Work together to set expectations and performance targets. Hold regular one-to-one sessions to reflect on achievements, performance and support individual personal wellbeing. Undertake six-monthly performance reviews to support and guide colleagues to fulfil their potential. Facilitate regular team meetings to update and empower your team to share ideas and best practice. Embrace reflective practice techniques so that the team can learn from their experiences. Recognise, praise and acknowledge the achievements of your colleagues and team. Build effective partnerships with regional and other colleagues across the company, participating in wider initiatives. Lead a service Manage and plan the delivery of care in the service as per CQC and contractual requirements. Assist in reviewing contract performance annually, to ensure excellent outcomes are delivered for customers. Promote and implement care policies and procedures to ensure your team are effective and delivering a safe service at all times. Advise all relevant stakeholders of any changes to policies and procedures. Participate in the setting and management of service budgets. Monitor spend by accessing the finance system and report any budget variances to the budget holder. Meet performance targets. Resource, plan and deliver a colleague rota that ensures all shifts are covered effectively. Recruit great people for your team, sourcing and engaging relief or agency workers as and when required. Devise, plan and deliver comprehensive induction and continuous development plans for your team. Implement and manage a robust medication procedure in line with national Safe Handling of Medication guidelines. This will include overseeing the safe and effective administration, storage and prompting of prescribed medication to customers. Be responsible for cash handling, ordering goods, administration of monthly timesheets and raising and approving invoices, ensuring accurate record keeping. Produce reports and other written documentation as required to support contract delivery. Ensure compliance with Health & Safety legislation and other regulatory obligations, assessing and reporting risks and putting in control measures. Work with customers and colleagues to deliver the objectives within the corporate plan. Actively build positive relationships with all key stakeholders by attending forums, task groups and networking events to promote and position the company as the preferred provider in the area. Assist with housing and income Assisting with repairs and liaise with contractors when required. Monitoring any welfare checks of customers rooms are being carried out, if required. Assisting with the re-letting of properties Assisting with the rental income service in co-ordination of the Income and Administration Officers to minimise losses. Support customers Lead your team to provide a person-centred service for customers in line with CQC and internal standards. Assess customers and potential customers care and support needs in consultation with relevant agencies. Monitor and evaluate customers welfare needs, maintain regular contact with customers as and when required and respond to emergency situations. Handle complaints, ensuring customers or their representatives are kept up-to-date with progress and encourage a culture of continuous improvement. Involve and engage customers and take their views into account in the design and delivery of all aspects of the service, including encouraging participation in internal audits. Work with your team to continuously identify and engage with community partners, promoting multi-disciplinary working to enhance the service for customers. Other Information You will be required to work flexibly to meet customer and business needs, which may include out-of-hours working and participating in an on-call and weekend rota. Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely. Ensure customers are safe at all times - carrying out all of your duties within Company Policy & Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR, cash handling, etc. Deliver your role in line with company values Participate in team meetings and attend regular supervisions and reflective practice sessions. From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager. Person specification Knowledge, Skills and Experience Essential Experience of working within a CQC registered supported living or extra care services environment. Experience of leading a team, working in challenging environments with the ability to plan and prioritise tasks to achieve results. Be a resilient team player with a caring, empathic, supportive and flexible can-do attitude. Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and deliver improvements. Experience of reviewing, monitoring and evaluating outcomes in the delivery of a CQC registered service. Competent IT skills, Experience producing reports, statutory submissions and other communications and analysing key outcomes data to understand and drive service improvements. Desirable Health & Social Care qualification or accredited equivalent and evidence of continuing professional development. Financial experience or previous budgetary responsibility. Previous experience of managing contracts, achieving KPIs, managing compliance. JBRP1_UKTJ