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Job Title: Complaints Agent Location: Chandlers Ford/ Remote (Hybrid after 8 weeks onsite training) Salary: £29,904 plus earning up to a 5% bonus. Hours: Monday - Friday (08:00 - 17:00 or 09:00 - 18:00) Sponsorship: Unfortunately, we are unable to offer sponsorship for this role. Founded in 2003, Utilita Energy was created to improve the way people experience energy, putting customers at the centre of every decision. Challenging the Big 6, we built our business around delivering a fairer, more flexible service that supports customers to feel informed, in control, and confident about their energy us age and costs. Listening to our customers is fundamental to how we work , which is why fairness isn't just a value us; It's how we resolve issues, learn from feedback, and continuously improve. As pioneers of Britain's smart meter revolution, we've empowered customers with clearer insight and smarter technology . As a Complaints Handler, you'll be the trusted voice our customers rely on through listening with empathy, restoring confidence, and ensuring fair outcomes when things haven't gone as expected. What does this role involve? Working to Ofgem regulations and Utilita's internal standards, you'll manage complex complaints . Your focus will be on delivering fair, compliant resolutions that put customers first , while meeting all regulatory and quality expectations . Your focus will always be on putting the customer first, delivering a supportive and high-quality service across a range of channels including phone, email, letters and WhatsApp. You'll take full ownership of each case, listening to our customers and carefully exploring their concerns to find meaningful resolutions. By understanding what's gone wrong and why, you won't just help put things right for the individual, but you'll also help us learn, improve our processes, and reduce the chance of the same issues happening again. W ho are we looking for? You'll be customer focused , empathetic, and confident communicating through multiple methods of interacting with customers. Therefore, previous experience in a phone based or complaints handling role would be desirable. You will bring a thoughtful approach, strong attention to detail, and a resilient mindset, along with a genuine commitment to continually enhancing the customer experience What we can offer you Bonus Scheme • we offer a structured bonus scheme which is made up of personal and business elements. Career progression • we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK's top 40 'Best Workplace for Development' 2024 awards. Win tickets! • we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl! Time off • we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays. On site gym - Our Chandlers Ford office offers access to a free, fully equipped onsite gym, along with showers and changing facilities. Wellbeing • your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing. Health care scheme • this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis! Employee Assistance Programme • giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year. Exclusive packages • we have access to a range of discounted offers for home Sky TV and broadband packages. Giving back • we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities. Death in service • we pay three times your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service. Pension • we contribute 4% of your salary when you contribute 5%. About us Founded in 2003, Utilita Energy was created to challenge the Big 6 energy suppliers by empowering everyone with a fair and flexible service that's good for the pocket and planet. Since then, we've made it our mission to put fairness first - supporting those who need it most and treating everyone equally by listening to what our customers and staff need. Plus, as the first supplier to kick start Britain's smart meter revolution, our belief in smart technology means that we're always evolving and looking for ways to improve our services through innovation. Utilita are also striving for sustainability, having committed to an ambitious target to become a Net Zero business by 2030, we'll continue to drive transformational changes while educating everyone that we can all have a big impact by making small changes . Our core values are powerful, yet simple: Fairness, Smart and Sustainability! Our employees, just like our customers come from all walks of life , and we're fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self. We value work-life balance and aim to support our team wherever possible. If you're looking for part-time hours or flexible working arrangements, we're happy to discuss options. If you have the skills and experience we need, we'd love to hear from you. The Luxion Group comprises of the following companies - Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd. #LI-TW1 #LI-Hybrid

Start a career with one of the best beauty brands around?World famous beauty and cosmetics brand Avon is looking for full and part time representatives in the UK right now as business expands.See the TV Ad campaignThis is your chance to work with a premier international brand with 130 years of prove

A sports analytics company is seeking a Cricket Trader to make accurate interpretations of live cricket events. Applicants should have strong numerical skills, a passion for cricket, and preferably a degree in a quantitative subject.

Start a career with one of the best beauty brands around?World famous beauty and cosmetics brand Avon is looking for full and part time representatives in the UK right now as business expands.See the TV Ad campaignThis is your chance to work with a premier international brand with 130 years of prove

A prominent sports club in London is seeking a Supporter Services Executive to join their Ticketing, Membership and Supporter Services Team during the 2026 cricket season.

Start a career with one of the best beauty brands around?World famous beauty and cosmetics brand Avon is looking for full and part time representatives in the UK right now as business expands.See the TV Ad campaignThis is your chance to work with a premier international brand with 130 years of prove

You'll interpret live cricket data, work with experts to enhance trading systems, and must be flexible with hours. A quantitative degree is preferred alongside an understanding of cricket dynamics. A sports analytics company is seeking an individual with strong numerical skills and a passion for cri

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A leading cricket club and stadium in the United Kingdom is seeking a Lead Graphic Designer to drive its visual identity. Join a dynamic team that values creativity and collaboration, contributing to a top cricket brand's connection with its fans and stakeholders.

Making fast, accurate interpretations of live cricket, including both factual and opinion based readings. Working variable hours (including evenings, nights, and weekends) in accordance with the global cricket calendar. Followed the world of cricket closely over the last few years leading to a deep.

We are looking for a highly motivated individual with a strong knowledge of cricket and golf, as well as an interest in other sports. While the successful candidate will mainly trade cricket and golf, they will also be expected to trade other sports at times. The candidate will work from our London

The Lancashire Cricket Foundation (LCF) is the charitable arm of Lancashire Cricket, dedicated to using the power of cricket to make a positive difference across communities in Lancashire. Deliver engaging, high-quality girls’ cricket sessions across schools, clubs and community settings, includin

A leading sports club is seeking an Events Coordinator.This role involves planning and managing non-match day events while ensuring excellent customer service.Candidates should have strong skills in planning and communication, and experience with MS Office and CRM software is advantageous.The positi

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Surrey County Cricket Club is committed to making sure cricket is a game for everyone. We believe that cricket should be based on the concepts of fair play, teamwork, and meritocracy and we know that there is work to do to make cricket truly accessible. Surrey County Cricket Club is committed to mak

A prominent cricket organization in the UK is seeking a Cricket Programmes Coordinator to manage and deliver community cricket initiatives. The role requires strong organizational skills and a passion for cricket, along with relevant safeguarding certifications.

Surrey County Cricket Club is committed to making cricket a game for everyone. Working as part of a twelve‑person team, you will handle enquiries, problem‑solve, and ensure every interaction reflects the high standards of Surrey County Cricket Club. During the cricket season (April–September),

A prominent sports organization in Trafford is seeking a proactive Girls Cricket Project Officer to enhance girls' participation in cricket.

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Opportunities to be a part of and be involved in our Employee Resource groups: Women in Cricket Employee Network, Race in Cricket Employee Network, Social Equality in Cricket Employee Network, Cricketability Employee Network (formerly called the Disability in Cricket Employee Network) and LGBTQ+ Com

Warwickshire Cricket Foundation (WCF) is looking for a Cricket Programmes Coordinator to inspire and grow cricket across the community. Warwickshire Cricket is proud to be at the forefront of safeguarding in cricket. You will manage the delivery and administration of the Chance to Shine programme an

You will receive on the job training in the art of trading, with a view to having a very hands‑on management of our strategies across domestic, franchise and international cricket. Making fast, accurate interpretations of live cricket, including both factual and opinion based readings. Working var

A leading telecommunications firm is seeking an Analyst in Quality Engineering to enhance automation processes.The ideal candidate should have around 4 years of experience in test automation, strong skills in Python, and familiarity with tools like Selenium and Appium.Responsibilities include implem

A leading sports betting company based in London is seeking a highly motivated trader with expertise in cricket and golf.

Cricket St Thomas, TA20 4DD, United Kingdom. Join our team at Cricket St Thomas 天天中彩票qq part of the Warner Hotels Group.

A leading sports technology company in the UK seeks a Senior Computer Vision Engineer to enhance cutting-edge cricket tracking systems.

This role involves developing models to extract valuable data from cricket footage.

A sports analytics firm in Greater London is seeking a Senior Computer Vision Engineer to develop video extraction systems for cricket analytics.

In this role, you will join our current team of cricket quant analysts in developing statistical models primarily for cricket, while also supporting research into other sports, as well as investigating how our predictions can be leveraged to improve profitability and the overall commercial performan

In this role, you will join our current team of cricket quant analysts developing statistical models primarily for cricket, while also supporting research into other sports, as well as investigating how our predictions can be leveraged to improve profitability and the overall commercial performance.

A leading sports analytics company in North London seeks a Cricket Quantitative Analyst to develop statistical models and provide predictions for various sports.

A sports analytics company in North London seeks a Cricket Quantitative Analyst to develop predictive models, especially for cricket, while enhancing the overall commercial success of our sports analysis.

A well-known sports club in Greater London is seeking a full-time Events Coordinator to join their team.This role involves planning and coordinating non-match day events, ensuring excellent customer service, and collaborating with various teams for successful event delivery.The ideal candidate will

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