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Here at Woods Foodservice, we are known as market leaders in the premium quality sector of the restaurant, catering industry. We are at an exciting point of growth in the company, at present, most of our customers are London-based, but we have already begun the expansion process into other major UK cities such as Manchester, Brighton and Bristol. The future is very promising! To support our business growth, innovation and supplier relationship management, our Commercial Procurement Category Managers cover the following categories: Ambient/Dry, Chilled, Chocolate, Eggs, Frozen, Patisserie, Molecular Ingredients and Fresh Produce. We’ve also recently introduced some meat products. The Commercial Procurement Category Managers report into the Commercial function, to the Commercial Manager/ Director. Responsible for developing and executing procurement and sourcing strategies for your specific category /categories including pricing lists to optimise cost savings and maximise profit for the business whilst ensuring quality, innovation and managing supply risk and supplier performance. This involves building strong supplier relationships, analysing data including market trends and pricing information and collaborating with internal teams to achieve company KPIs and objectives. • Demand Planning - forecast levels of demand for products and sales, with cashflow in mind in quieter months. Ensure security in the range and have awareness of current and potential factors contributing to the disruption of supply. Create a 12 calendar month plan, taking into account seasonality, sales trends, external factors, bank holidays, new customers, new products, promotions., • Supplier Approval - ensure all suppliers are approved (including food safety, health & safety and environmental risks) via the company Compliance approval process., • Supplier & Procurement Policy – ensure the Supplier & Procurement policy, SOPs are followed., • Product Range – source new products and ensure the product range is on brand/ aligned to Woods core values and conduct research to source the best products and suppliers that align with this whilst keeping in mind: quality, value, sustainability credentials, terms, security of supplier/disruption of supply. Determine which products are ‘story-line’ high quality products, standards products, KVPs. Ensure all Key Value Products (KVPs) are bought at the lowest possible price., • Sourcing – of products directly from manufacturers / growers., • Innovation – keep up to date with food/customer/consumer trends, innovations and new technology that can impact the business., • Tenders - run tenders, evaluate bids, and make range recommendations, based on commercial and technical factors., • Pricing Lists – create pricing lists to maximise profit for your Category (approved by Commercial Director), forecast price trends and their impact on the business, ensuring the company remains profitable. Quarterly Pricing Lists for most Categories and Monthly Pricing list for Fresh Produce. Ensure Group Buying promotions are leveraged/optimised., • Supplier Contracts & Service Level Agreements – negotiate terms and agree contracts including value, delivery schedules, quality, security of supply/range., • Set up new suppliers and set up new products in online systems - SWORDs/ERUDUS/ASSIST etc. including ensuring the product specifications are up to date specifications as required by Compliance., • Underperforming Lines - review underperforming lines and either try to upsell or remove from the range accordingly., • Liaise with Finance to resolve supplier invoice queries and payments., • Buying Group - ensure maximum benefit from the buying group, taking advantage of terms and promotions. Engage with the buying group and provide feedback to them on what suppliers and terms could be more beneficial to us as a business., • Supplier Relationship Management - build and maintain good relationships with new and existing suppliers, making sure they are aware of business objectives and that risks are being managed. Attend supplier and networking meetings and trade conferences., • Reports and Communication – regularly report and communication with the rest of the Commercial Team and others internal teams (e.g. Operations, Finance, Customer Service) so that customer service excellence and company wide objectives are achieved., • Reports to include: financial performance of products (profitability), peak-seasons, Buying Group promotions, supplier management, product innovations, customer buying behaviour and trends., • Collaboration and Teamwork – work closely with Operations (including Stock Replenishment), Finance, Customer Service teams to achieve company-wide objectives and KPIs.Help facilitate communication between suppliers, manufacturers and Woods internal teams., • Fresh Produce Commercial Procurement Category Manager will also work closely with the Nights - Market Fresh Produce Buyer. Role Requirements • Post-Secondary relevant qualification - preferred e.g. University degree in Supply Chain Management, Logistics, Business Administration., • Chartered Institute of Purchasing & Supply (CIPS) qualification or training towards obtaining a CIPs qualification preferred., • Experience in procurement category management, sourcing and purchasing food products within the foodservice or food fmcg industry preferred., • Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and trust with suppliers and colleagues., • Strong Commercial acumen including identifying business opportunities, understanding and executing company approved supplier management plans, keeping up to date with and monitoring competitors, the market and industry information and trends., • Financial acumen and analytical skills, thinks in terms of profit and loss, costs, savings, pricing., • Develop and execute pricing and supplier management plans to achieve revenue and other KPI targets., • Ensures Compliance requirements (legal, company, BRC, food safety, health & safety, environment) policies, procedures and standards are followed., • Strong analytical and problem-solving skills and a pro-active approach to address customer needs, • Very good organization, prioritisation and planning skills with a keen attention to detail., • Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively., • Proficiency in Microsoft Office Suite and CRM software, with the ability to generate reports, analyse data and manipulate data in Excel to inform decision-making., • Must have the Right to Work in the UK and hold a valid UK Driving License Working at Woods Foodservice means you’ll be working alongside a real team-spirited group of people. We value honesty, integrity and big ideas and ensure that work-life balance is enjoyed by all. We are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all staff. We provide the tools and support necessary to ensure our teams remain passionate about their work and deliver excellence throughout their career with us. We are big on learning & development and consistently strive to identify upcoming talent in-house. If you’re willing to work hard and looking for a long-term career opportunity, this could be the role for you! We always aim to live Wood Foodservice company values of Innovation, Adaptability, Positivity and Sustainability. You’ll be a joining a family business where hard work and dedication is highly rewarded. Not only do we pride ourselves on being an official Living Wage Employer that offers a highly competitive salary and access to a number of generous benefits which include company pension, YuLife health & wellbeing benefits, EAP, discounts, 25 days holiday plus bank holidays. Benefits: • Company car/Car Allowance, • 25 days holiday, • Annual 10% Bonus, • Company events, • Company pension, • Free parking, • Health & wellbeing programme, • Life insurance, • On-site parking, • Sick pay, • Work from home (1 day per week) Hours of Work: 08.00am - 17.00pm What are you waiting for, come Join Us! Strictly No Agencies

It means you’ll be more than prepared to step into the Store Manager’s shoes in their absence. Our Assistant Store Managers are passionate about doing well; motivating and developing their teams to deliver excellent customer service. One day could find you supporting the Store Manager with sorti

Role: As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for a truly iconic global brand. You are fully supported by your Service Delivery Manager, and of course, your colleagues in every aspect of your work with the client. You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service – leaving each ticket not only resolved, but with a smile on the user’s face – a job well done. Your role is a varied, and will typically include the following: • Walk-Up Tech bar support, • Participation in the On-Call Support, • Break/Fix activities, • IMACD, • IT Asset Management, • Out of hours support (on call / call out) may be required on some occasions Requirements: • Previous experience within a regulated environment desirable but not essential, • Experience resolving problems sitting with the user, • Strong Customer-centric levels of service., • Comfortable in a number of deskside technologies., • Due to the varied nature of the role, it may be subject to enhanced referencing or vetting Benefits: • Buddy program, • Internal career development program, • International job opportunities, • Medical cash plan, • Onboarding program, • Staff discounts Be part of Us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

As a Trainee Hot Tub Engineer you will be client facing, dealing day to day with our client's elite customer base to clean, service, maintain and install hot tubs and their respective equipment. You will be given a company vehicle to carry out your duties, as directed by the Service Manager to inclu

Reporting to the Store Manager we will need you to stay up to speed on latest styles and be the driving force behind service in store, making the customer experience sparkle with your passionate, customer-facing perspective.

We’re looking for an experienced Ecommerce Customer Service Manager to lead our online customer experience and support team — making sure every customer interaction reflects our commitment to quality, trust, and satisfaction. You’ll take ownership of our ecommerce customer service function —

A fashion retail brand is looking for a Store Manager in Uxbridge. The ideal candidate will lead and inspire a team to deliver exceptional customer service and achieve sales targets.

46,000 - 62,000 per annum | 30-35 days holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. Were confident, inspiring and always ready to get hands-on. Just like you. As a Lidl Store Manager, youre ready to embrace our unique culture and play a key part in building our global business. From taking ownership of your store and keeping customers happy to developing and inspiring your team, youll lead from the front and guide us toward success. Youll find plenty of challenges and with them, the thrill of seeing your hard work pay off; hitting targets, solving problems and championing your team to reach their full potential. In return, well give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl. Were proud to be supportive teams with big ambitions too, so therell be plenty of ways for you to progress. With the right training, well help you thrive in your role and champion you to succeed in your career here. • Motivate and support your team, learning from our Company Values, • Confidently create an environment where every colleague can achieve their best work, • Be responsible for managing and improving the day-to-day operations and performance of your stores KPIs, • Optimise processes and solving problems to keep your store running like clockwork and your team focused on their tasks, • Make sure that excellent Customer Service is given to everyone who shops with us, • Experience leading and developing a team in an exciting, fast-paced environment, • Excellent time-management, delegation, and problem-solving skills, • A pride in offering unmatched support to your customers and your team through every shift, • Strong communication skills to tackle even the trickiest conversations, • The confidence to monitor, manage and improve your stores key performance indicators, • 30-35 days holiday (pro rata), • A fully expensed company car or car allowance, • 10% in-store discount, • Contributory pension scheme, • Enhanced family leave Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.

A leading storage solutions company in Ruislip is seeking an experienced Store Manager to lead and motivate a team while ensuring exceptional customer service and achieving sales targets.

A prestigious golf club near Beaconsfield is seeking an experienced Retail Manager to oversee operations in their pro shop.The role includes managing merchandising, inventory, and providing exceptional customer service to members and guests.Candidates must have prior retail management experience, pr

A fitness company based in Uxbridge is seeking a manager to oversee gym operations, maintain high standards of service, and drive membership growth. The ideal candidate is a Level 2 Gym Instructor with strong leadership skills and a passion for customer service.

This full-time role requires overseeing daily shop operations, managing inventory, and ensuring exceptional customer service. A prestigious golf club is seeking an experienced Retail Manager for their pro shop in Beaconsfield.

A growing consumer goods company based in the UK is seeking an experienced Ecommerce Customer Service Manager. Candidates should have 5–7 years of experience in customer service management within FMCG or ecommerce and possess strong leadership skills. In this role, you will lead a dynamic team to

A growing cinema brand in Gerrards Cross is seeking a Duty Manager to oversee venue operations and enhance guest experiences.The role requires strong leadership and customer service skills, along with a passion for hospitality.You will be working closely with the management team to ensure a high-qua

Are you an experienced customer service professional ready to take the next step in your career? We’re working with a. Process-driven with a passion for improving efficiency and customer experience.

B2B Customer Query and Service Manager. B2B Customer Query and Service Manager. Acting as the first point of contact for B2B customers, you’ll ensure queries are acknowledged, prioritized, and resolved promptly—either directly or by coordinating with internal teams.

Are you an experienced customer service professional ready to take the next step in your career? We’re working with a.

Customer Service Manager – B2B Drinks Platform – London – Up to £50,000 plus package. Customer Service Manager responsibilities include:. Own the customer service strategy, setting clear standards, processes and service levels that align with business goals.

A leading customer service firm in the UK is looking for a dynamic Customer Service Manager to oversee the support team, ensuring high customer satisfaction. You will lead initiatives to enhance service quality, manage staff training, and analyze feedback for continuous improvement.

With a natural flair for motivating and inspiring a world‑class team you’ll use your exceptional communication and relationship‑building skills to ensure your team delivers only gold star customer service to our franchisees national account customers and consumers while your expertise in custo

The successful candidate will be motivated, organised, high calibre and dedicated to delivering a great service on behalf of their customers - If you have previous team manager experience, get in touch!. Lead a team to meet and exceed business objectives, service targets corporate goals including op

To oversee our customer support team, we are looking for a dynamic and seasoned customer service manager. Job Title: Customer Service Manager. Overview of the Job: Customer Service Manager.

European Operations Manager (Customer Service focus) – Electronics Manufacturer. They are seeking a new Operations Manager to manage the customer services across all European entities. You will be responsible for producing customer services operation reports on a weekly basis for different busines

The role of Customer Services Manager will lead a team across multiple skills, including key relationships with Finance, HR and Distribution teams, to provide / support exceptional customer delivery in a service-orientated environment. Job Title: Customer Services Manager - Pensions. Strong people a

We're hiring a Customer Service Manager role for a direct to consumer subscription start-up company in London, with hybrid working. Proven experience in a customer service leadership role, preferably in a fast-paced start-up or consumer-focused company. Consumer Services, Food and Beverage Services,

Operations Manager (E-Commerce & Customer Service). We are seeking a highly competent, organised and proactive Operations Manager to take ownership of day‑to‑day business operations and lead our customer service function as the business continues to scale. British Essentials is an award‑winnin

A leading provider of factory automation in Coventry is looking for a Spare Parts Manager to oversee the team and manage spare parts quotations, ensure customer satisfaction, and drive performance.

Following rapid growth, our customer service volume has expanded significantly, impacting both customer satisfaction and Trustpilot performance. E-Commerce Customer Service Manager. You will take full ownership of the Customer Service department, lead a large team, and build the systems that ensure

The Service Manager will act as the customer’s advocate, engage with operational teams, and ensure high levels of service delivery, fulfilling customer needs effectively. A leading networking services provider in the UK is seeking a Service Manager to oversee the end-to-end customer experience. Th

With an online rating of just under 5 stars from almost 10,000 customer reviews, their focus is very firmly on maintaining the best possible customer service levels to their B2C customers. As the leader of the customer service function, you will guide process improvements, monitor ticket trends, and

Reporting to the Watchman, the Customer Service Manage will be responsible for the management and processing of all client lead 3rd party enquiries and red claims (A Red Claim is where a third party seeks to claim financial compensation for damage or injury incurred whilst on our strategic road netw

The Customer Service Manager will be responsible for delivery day‑to‑day service operations, providing support to suppliers and buyers, drive overall satisfaction and manage the platform functionality at head office level. Customer Service Manager responsibilities include:. The Ideal Customer se

A British manufacturer is seeking a multilingual Customer Service Manager to lead a world-class team and enhance customer service strategies. Join a supportive environment focused on inspiring customer experiences and achieving KPIs.

In addition, this role will serve as the after‑sales manager, fault‑finding both remote and onsite problems with simulators and working closely with technical managers at various venues to ensure simulators are kept operational, and the customer is happy. Serve as the primary, high‑level techn

A great opportunity to become part of the team launching our brand-new student housing in Wembley as Night shift Customer Service Manager. Provides a decisive and effective response to customer complaints requiring action in a timely manner, assisting in and resolving customer disputes and escalatin

Demonstrable experience in customer service or operations management, ideally within a training, service, or manufacturing environment. W Talent are working in partnership with a global manufacturing organisation to appoint a Training and Customer Excellence Manager based from their facility in Derb

A leading automotive retailer in the UK is seeking a Service Manager to lead their Teesside Volkswagen service team. The successful candidate will develop customer relationships, manage departmental operations, and ensure high standards of service delivery. Ideal for an experienced manager looking t

A local governmental body is seeking a Customer Services Manager to lead a dynamic team in Liverpool. You will oversee a busy contact center and develop strategies to enhance customer experience. The ideal candidate should have experience in managing multi-channel contact services and knowledge of d

A leading service company in Greater London seeks an Area Service Manager to lead a team of Service Engineers. The role involves enhancing customer satisfaction, managing service delivery, and ensuring operational excellence. Ideal candidates will exhibit strong leadership, effective communication s

As the Customer Service Manager, you’ll own the full performance of Feel’s Customer Service function - driving measurable results across response quality, speed, automation, AI and customer satisfaction. You know customer service inside out - from data, dashboards, and automation to tone, escala

The successful candidate will be motivated, organised, high calibre and dedicated to delivering a great service on behalf of their customers – if you have previous team manager experience, get in touch!. Lead a team to meet and exceed business objectives, service targets, corporate goals, includin

The Global Order to Cash (O2C) Customer Service Manager will lead the worldwide O2C Customer Service team, overseeing end-to-end order processing, invoicing, fulfilment support, and customer escalations across all regions. Serve as the global O2C representative with Sales, Customer Service, Finance,

Commercial Customer Success Manager (Self Service). Cloudinary is seeking a Self‑Service Customer Success Manager. This role combines customer relationship management, commercial conversations, and data‑driven insights to ensure our self‑service customers receive meaningful, scalable touchpoin

A leading retail company in the United Kingdom is looking for an experienced Duty Manager to support the Store Manager at their Tenbury Wells SPAR store. The role includes overseeing store operations, managing a team, and ensuring excellent customer service. Candidates should have previous managemen

This is a newly created opportunity for a Customer Service Manager to join, a fantastic, fast-growing online builders merchant company who pride themselves on being Customer-centric, putting customers at the heart of everything. We are hiring: Customer Service Manager. Customer Experience: Oversee c

The successful candidate will be motivated, organised, high calibre and dedicated to delivering a great service on behalf of their customers - If you have previous team manager experience, get in touch!. Lead a team to meet and exceed business objectives, service targets corporate goals including op

A leading global consulting and engineering firm is seeking a Customer Service Manager to manage client enquiries and operations within their Network Control Centre in High Wycombe.

Work closely with Global Quality Manager working on both Customer Service and Technical Support procedures for ISO9001 both internal and annual audits. Working as a critical part of the OK International European Internal Sales team you will have a varied role including customer relationship manageme