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Job Title: Head of Resident Experience Location: Perceval House, Ealing Directorate: Housing & Environment Department: Landlord Services Contract Details: * Type: Temporary * Pay: £450 per hour day Umbrella * Location: Perceval House, Ealing * Working Arrangements: Hybrid - 2 days per week from home * Hours: Full time, 35 hours per week (Monday to Friday) Adecco are recruiting on behalf of Ealing Council for a Head of Resident Experience to join their Housing & Environment Directorate. This is a senior leadership role responsible for driving a customer-focused housing service, improving resident satisfaction, and leading high-performing teams across resident engagement and complaint resolution. About the Role The Head of Resident Experience will lead strategic and operational delivery across resident engagement and complaints, ensuring services are responsive, compliant, and continuously improving. You will play a key role in shaping the customer journey, enhancing service delivery, and ensuring high levels of tenant satisfaction. Key Responsibilities * Lead and manage Resident Engagement and Complaint Resolution teams to deliver a customer-centric service * Ensure complaints are resolved within agreed timeframes, driving service improvements based on feedback and insights * Monitor and analyse service performance data, identifying trends and implementing improvements * Provide strategic leadership, fostering a culture of continuous improvement and excellence * Lead on resident engagement initiatives, ensuring inclusivity and meaningful participation * Develop and implement strategies to enhance customer experience and meet regulatory standards * Oversee Tenant Satisfaction Measures and deliver associated improvement plans * Manage budgets, ensuring financial compliance and value for money * Build strong relationships with internal teams, stakeholders, and community partners * Ensure compliance with legislation, policies, and safeguarding requirements * Prepare reports, briefings, and presentations for senior leadership and stakeholders * Lead on risk management, business continuity, and service resilience planning Key Requirements * Extensive experience in resident engagement, customer experience, or housing services * Proven leadership experience managing and motivating teams * Strong understanding of performance management, data analysis, and service improvement * Excellent communication and stakeholder management skills * Experience working within a regulatory or compliance-driven environment * Ability to drive cultural change and continuous improvement * Knowledge of housing legislation, consumer standards, and best practice * Degree-level education or equivalent experience * Housing qualification (Level 5 CIH or equivalent) or willingness to work towards Additional Information * This role is subject to a Disclosure and Barring Service (DBS) check * Ealing Council is committed to safeguarding and promoting the welfare of children and vulnerable adults * The role requires collaboration with a wide range of internal and external stakeholders, including residents, community groups, and regulatory bodies Apply Now: If you have the skills and experience required for this role, we encourage you to apply. Should your CV be shortlisted, an Adecco Consultant will contact you to discuss progressing your application to the client. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Are you passionate about delivering exceptional dining experiences in a luxurious setting? Do you thrive in fast-paced environments where attention to detail and outstanding service are paramount? If so, we have an exciting opportunity for you to become part of our highly successful team at Number Sixteen Hotel. As a Food and Beverage Supervisor, you will play a pivotal role in ensuring the seamless operation of our restaurant and bar. Working closely with senior management and team members, you will uphold our commitment to delivering the highest level of customer service, consistently exceeding the expectations of our discerning guests. Responsibilities: Oversee the day-to-day management and running of the restaurant and bar, ensuring smooth operations and adherence to high-quality standards. Establish strong and professional relationships with our guests, anticipating their needs and surpassing their expectations with personalised service. Handle guest complaints promptly and effectively, ensuring resolution and satisfaction. Communicate feedback to the Management team for continuous improvement. Ensure compliance with all relevant regulations and standards, maintaining a safe and hygienic environment for guests and team members alike. Work alongside the Management team to maintain a smooth and efficient service, contributing ideas for improvement and innovation. Lead by example, motivating and developing a team of dedicated staff members to deliver exceptional service with passion and professionalism. Conduct daily briefings with the team to communicate priorities, address any issues, and foster a cohesive work environment. Implement strategies to maintain high staff retention rates, recognising and rewarding excellence to foster a positive and supportive workplace culture. What you Need: Prior experience as a Restaurant or Food & Beverage supervisor in a fast-paced, luxury venue. Demonstrated passion for Food and Beverage, with extensive knowledge of quality products and ingredients. Understanding of the current market and awareness of potential competitors. Proven experience in managing, leading, and developing a team. Strong communication skills and excellent attention to detail. What We Offer: Competitive hourly rate of £18.00 to £19.50, inclusive of service charge. Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan(including contributions towards dental, optical, alternative and complementary therapies) Discounted cinema tickets, gym membership, travel, retailers and restaurants Complimentary meals on shift Referral bonus scheme for recommending top talent Flexible scheduling without split shifts Dry cleaning service for work attire and discounted personal dry cleaning Enhanced holiday allowance based on length of service Season ticket loan for convenient commuting Ongoing training, professional development, and fully funded English lessons Regular social events, team activities, and fitness sessions Benefits like cycle to work scheme and annual long service awards One allocated paid day per year for volunteering work Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks And much more!! Why join Firmdale Hotels? Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design. We are delighted to have been recognised by the hospitalityand travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades: Proud winners of The Times Best Places to Work for both 2024 and 2025 The Kings Award for Enterprise 2024 for outstanding contribution to International Trade Manager of the Year Helle Jensen Cateys 2024 Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024 Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024 Haymarket Hotel & The Soho Hotel One AA Rosette for Culinary Excellence and AA Breakfast Award 2025 Covent Garden Hotel One AA Rosette for Culinary Excellence 2025 Dorset Square Hotel AA Breakfast Award 2025 Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel Two Michelin Keys 2024 Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel One Michelin Key 2024 Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award Dorset Square Hotel One AA Rosette for Culinary Excellence, The Potting Shed, 2024 Warren Street Hotel - Travel & Leisure IT List best hotels in the world Whitby Hotel, Crosby Street and Warren Street - Michelin keys Number Sixteen - Best Boutique Hotels in London, The Times, 2024. You can see a full list of our awards and accolades on our website. Join us at Number Sixteen Hotel and become part of a team that celebrates diversity, creativity, and a shared commitment to excellence. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage. TPBN1_UKCT

We are hiring Full Time METER READERS in West London, ideally based Acton area! Role: Meter Reader (gas and electricity only) - working close to home, no experience is required. Do you like working in an active outdoor role? Do you want to take control of your schedule and work flexibly? If the answer is yes, then this could be the role for you. As a Meter Reader you will be responsible for collecting data from gas, electricity meters for both commercial and residential properties. You will update meter reads accurately throughout the day on your handheld device, also entering the details on a handheld device at each location and providing excellent customer service. What we offer: · £14.80 - per hour basic pay (weekly payment) · Weekly Hours 37.5 hours a week with flexible start and finish times Monday - Friday between 8am - 8pm. · £29,000 to £31,000 average annual earnings. · Progression and promotion opportunities for higher earnings -( 360 technical Meter Reader, Auditor, Gas and Electric Engineer, Field Assistant manager, Field Manager. · Weekly bonus scheme with earnings up to £250 weekly. · Overtime rates at manager's discretion. · Travel expenses reimbursed · Company pension enrolment. · No previous experience required. · Up to 28 days holiday per year. · Full uniform and PPE provided. · Full training will be provided. · Double pay on Bank Holidays What you will need to apply Essential requirements for the role: Physically fit and have no issues with bending in tight spaces, lifting or kneeling, climbing stairs, crouching, and walking on average 3-5 miles a day. Happy to work in all weather conditions. Clear DBS check (no unspent criminal convictions) Previous Customer Service experience (preferred not essential) Duties: Retrieving data from domestic, commercial, and industrial sites for Gas and Electric Meters, full training will be given. Carry out visual inspections of associated metering equipment. Charge Point Surveys. Drive and motivation to work in an independent role. Friendly personality with a professional approach to work. Adhering to Health and Safety guidelines at all times.Training: Training is 1 week and will be both classroom-based and field-based with an experienced meter reader, so you get to see the job through a professional's eyes. If interested, please click apply to get started. Should you require any support or assistance, please contact your local Gi Group office. Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, corperate members for Neurodiversity in business, Disability Confident committed members, Gold status for the Armed Forces Covenant, Bronze trail blazers for Racial Equality matters and Age Freindly Employer pledge members. Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website

Working as a Customer Service Assistant for an exciting startup company launching a new business to business (B2B) marketplace / supply chain technology platform to its industry and looking to scale up swiftly. A fantastic opportunity to grow with the organisation! Available immediately, working Monday to Friday with no evenings / weekends needed. Possible opportunity to move to a permanent position if launch goes well and your performance is excellent. Hours & Shifts: Monday to Friday 9am-5pm (35 hours per week) Pay Rate: £17.03 per hour As a Customer Services Assistant you will be working in their offices based near Imperial Wharf station (SW6 area). You will be the first point of contact for buyers and suppliers, ensuring they receive timely, accurate, and helpful support. You will be assisting with day-to-day enquiries, troubleshooting issues, and guiding users through the platform to ensure a smooth and satisfying experience. You will be responsible for: Dealing with customers via email, phone, webchat, WhatsApp and other communication channels Assisting buyers and suppliers with platform navigation, order placement, payment questions, and account issues Ensuring issues are resolved efficiently and accurately Working with other teams to provide successful resolutions Providing feedback from customers to help improve platform features and service processes Supporting onboarding activities for new buyers and suppliers, ensuring they have a positive first experience Maintaining up-to-date knowledge of platform functionality, policies, and promotions Contributing to the development of FAQs, guides, and self-service resources for customers We are really keen to hear from applicants with the following: Previous experience working as a Customer Service Assistant in an office-based setting, ideally with B2B experience Friendly, patient, and detail-oriented communicator who enjoys helping people Ability to thrive in fast-paced environments Comfortable using digital platforms, and excited to play a key role in supporting a growing B2B marketplace APPLY NOW FOR THIS CUSTOMER SERVICE ASSISTANT ROLE! Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancy

Prime Jobs Recruitment is looking for a reliable and professional Driver to join our team on a temp-to-perm basis. This is a fantastic opportunity to become part of a growing company, covering a wide range of services including: * Corporate Contracts * Home to School Services * Rail Replacement * Private Hire Shift Pattern: You will be required to work any 5 days a week Monday to Friday weekend work available. Pay: £19 per hour At the 12-week mark, you will be required to sign over to us on a permanent basis. Requirements: * Full Cat D Licence with Manual Entitlement * Valid Tacho Card with proven experience * Enhanced DBS (Up to Date & Clear) * Must live local to Barnet * Reliable means of commuting at any time of day What we're looking for: * Professional and punctual individuals * Flexibility to cover a variety of services * Strong commitment to safety and customer service If you meet the requirements and are looking for a rewarding role with excellent pay, apply today with Prime Jobs Recruitment to join our team. Job Type: Full-time Licence/Certification: * PCV Licence (required) * CPC Licence? (required) * Digital Tachograph ( Tacho)? (required) * Enhanced DBS? (dated with in the last year) (required) TPBN1_UKTJ

HGV CLASS 2 DRIVER / PARK ROYAL, LONDON (NW10) We are recruiting experienced HGV Class 2 (Category C) Drivers for a well-established logistics company based in Park Royal (NW10). This role involves multi-drop deliveries to pubs, restaurants and commercial premises, supported by a drivers mate. This is an ongoing opportunity offering consistent weekday work and long-term stability. Immediate starts available. Role: HGV Class 2 Driver (Category C) Contract Type: Temporary / Ongoing Shift Pattern: Monday to Friday Start Time: Between 06:00 08:00 AM PAY Standard Rate Monday to Friday Basic Hourly Rate: £17.25 Holiday Pay (Rolled Up): £2.40 Total Hourly Pay (Inclusive): £19.65 Overtime: Not applicable Weekend Work: Not required Pay Frequency: Weekly RESPONSIBILITIES / DUTIES Completing approximately 20 multi-drop deliveries per day Delivering to pubs, restaurants and commercial businesses Assisting with unloading using a sack barrow (with drivers mate support) Ensuring deliveries match stock manifests Conducting daily vehicle safety checks Complying with UK Road Laws and Working Time Regulations Maintaining high standards of customer service EXPERIENCE / QUALIFICATIONS REQUIRED Valid HGV Class 2 (Category C) Licence (maximum 6 penalty points) Valid CPC Card Digital Tachograph Card Minimum 1 year multi-drop delivery experience Physically fit and comfortable with manual handling Professional, reliable and customer-focused APPLY TODAY Send us your CV or text your full name and HGV2 PARK ROYAL to 07485 442 284 , and one of our team will call you back to arrange your start. TPBN1_UKTJ

Marketing Manager / Digital, SEO, Paid Media Specialist A fantastic opportunity for a data-driven Marketing Manager with expertise in SEO, PPC, Google Ads and paid social media to drive lead generation, optimise campaigns and maximise ROI across digital marketing channels. If you’ve also worked in the following roles, we’d also like to hear from you: Digital Marketing Manager, SEO Specialist, PPC Executive, Performance Marketing Manager, Paid Media Manager, Digital Marketing Executive, PPC Manager, SEO Manager SALARY: up to £35,000 per annum (depending on experience), rising up to £38,000 per annum upon successfully completing the 6 month probation period. LOCATION: Brentford, West London (100% Office Based) JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Marketing Manager with strong experience in SEO, PPC and paid media campaign management. As a Marketing Manager you will be responsible for developing and executing digital marketing strategies focused on lead generation, customer acquisition and revenue growth across multiple channels including Google Ads and Meta platforms. Working as a Marketing Manager you will analyse performance data, optimise campaigns and collaborate with internal teams to improve conversion rates and maximise return on ad spend. This role is ideal for someone with a strong analytical mindset, experience in campaign optimisation and a passion for delivering measurable results through digital marketing strategies. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Marketing Manager (SEO, Paid Media Specialist) include: • Digital Strategy Development: Plan and deliver comprehensive digital marketing strategies focused on lead generation and revenue growth, • SEO Management: Implement on-page, off-page and technical SEO strategies to improve organic traffic and search rankings, • Campaign Management: Plan, manage and optimise Google Ads campaigns across Search, Display and YouTube, • Paid Social Advertising: Oversee Meta Ads campaigns across Facebook and Instagram platforms, • Performance Optimisation: Analyse campaign data to improve ROI, CPA and conversion rates, • Budget Management: Allocate and manage budgets across multiple paid media channels effectively, • Creative Testing: Develop and test ad creatives, landing pages and funnels to enhance performance, • Analytics & Reporting: Use tools such as Google Analytics and Tag Manager to track performance and generate insights, • Collaboration: Work with content, design and development teams to improve campaign effectiveness, • Market Awareness: Stay up to date with industry trends, algorithm updates and emerging marketing tools CANDIDATE REQUIREMENTS ESSENTIAL: • Proven experience in digital marketing, performance marketing or campaign management, • Strong hands-on experience with Google Ads and Meta Ads Manager, • Experience using SEO tools such as SEMrush, Ahrefs or Moz, • Demonstrated ability to drive revenue growth through digital campaigns, • Solid understanding of analytics, conversion tracking and attribution models, • Experience with A/B testing, funnel optimisation and campaign performance improvement, • Strong analytical skills with the ability to interpret data and make informed decisions, • Excellent communication and project management skills DESIRABLE: • Experience within healthcare or e-commerce sectors, • Knowledge of email marketing and CRM systems, • Familiarity with marketing automation platforms, • Basic understanding of HTML, CSS or landing page builders, • Experience supporting or mentoring junior team members HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-P14590 Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Brentford, West London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. awd online | AWD-IN-SPJ

We are looking for a hands-on Property Manager to oversee the day-to-day management of a diverse property portfolio across multiple sites in South West London. This role focuses on property inspections, resident communication, maintenance coordination, compliance, and reporting, while working closely with the Lettings Manager and wider Operations team. Regular site visits and strong organisational skills are essential. Key Responsibilities Property & Portfolio Management Manage the day-to-day operations of residential and commercial properties within the portfolio Conduct regular property inspections and prepare detailed reports with recommendations Ensure properties are maintained to a high standard and align with asset management objectives Monitor vacancies, tenancies, and upcoming lease events in collaboration with the Lettings ManagerResident & Stakeholder Communication Act as the main point of contact for residents, responding to queries and issues in a professional and timely manner Build positive working relationships with tenants, landlords, and internal stakeholders Handle complaints and escalations effectively, ensuring timely and fair resolution Issue relevant notices and communicate clearly regarding tenancy and property mattersMaintenance & Repairs Instruct, coordinate, and manage maintenance requests for reactive and planned works Obtain quotations and oversee works through to completion Ensure all maintenance works comply with health & safety and statutory requirements Monitor contractor performance and maintain accurate maintenance recordsOperations & Compliance Oversee day-to-day operations to ensure efficiency and consistency Ensure full compliance with all relevant legislation and regulations, including health & safety, gas and electrical safety, fire safety, and HMO requirements Implement and maintain best-practice property management processes and systems Manage risk and resolve complex issues or escalated matters Report upwards on the status and performance of the portfolio, including inspections, maintenance, vacancies, arrears, and compliance matters Manage utility transitions and landlord utility readingsReporting & Administration Prepare regular management reports on inspections, maintenance activity, arrears, vacancies, and property performance Maintain accurate property records, compliance documentation, and tenancy files Assist with budgeting, forecasting, and cost control for maintenance and operational expenditureSupport to Lettings & Operations Work closely with the Lettings Manager to support new lettings, renewals, and tenancy handovers Assist with coordination of move-ins and move-outs Provide operational input into asset management decisions and portfolio strategy Support wider Operations and Business Development initiatives as requiredMarketing & Portfolio Support Assist with marketing properties across portals and internal channels Provide market feedback from viewings to inform pricing and strategy Support portfolio growth by delivering a high standard of serviceSkills & Experience Essential Experience in residential lettings or a customer-facing property role Strong communication and interpersonal skills Well-organised with good attention to detail Confident conducting viewings and dealing with the public Basic knowledge of UK lettings legislation Full UK driving licence and willingness to travelDesirable ARLA / Propertymark qualification or working towards Experience with property management or inspections Familiarity with multi-property or portfolio environmentsPackage & Benefits Competitive salary commensurate with experience Company vehicle or travel allowance Performance-based bonuses Professional development opportunitiesLocation This role covers multiple sites across South West London. The successful candidate must be comfortable with regular travel between locations

Class 2 HGV Driver Sainsburys Local Deliveries Location: Greenford (UB6) Employer: Wincanton Dedicated Grocery (on behalf of Sainsburys) Pay: £17.93 per hour + overtime + full benefits Contract: Full-time, Permanent Shifts: Days Start times between 06:0007:30 | Any 5 days from 7 About the Role Were recruiting Class 2 (Category C) Drivers to support Sainsburys convenience store network. Youll play a key role in ensuring stores are stocked on time, delivering safely, efficiently, and with a high level of service. This is a stable, long-term opportunity with one of the UKs leading logistics providers, working on a well-established grocery contract. What Youll Be Doing Completing multi-drop deliveries to Sainsburys local stores and RDCs Delivering caged and palletised goods using tail lift and kerbside methods Ensuring all delivery paperwork is accurate and completed correctly Collecting empties, returns and agreed waste materials Carrying out vehicle checks and reporting any defects Providing excellent customer service as a representative of Wincanton & Sainsburys Staying compliant with tachograph, driver hours and transport regulations What Were Looking For Valid HGV Class 2 (Category C) licence Driver CPC and Digital Tachograph card Minimum 12 months Class 2 driving experience No more than 6 penalty points (no major endorsements) Physically fit and comfortable with manual handling Reliable, professional and able to work independently Flexibility to work weekends and bank holidays Please note: A Drug & Alcohol test will be conducted at interview stage. What Youll Get in Return Competitive hourly rate with overtime opportunities Guaranteed, consistent day shifts Permanent contract with job security Full training and onboarding support Opportunities to grow within Wincanton Why Join Us? At Wincanton, youll be part of a trusted partnership supporting one of the UKs most recognised retail brands. We value our drivers and provide a safe, supportive, and professional working environment. TPBN1_UKTJ

About Lampton Leisure Lampton Leisure is community with health and wellbeing at our core. We understand everyone's health journey is unique and personal to them, so we're proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London. Why Join Lampton Leisure? We are LLW employer, offering annual pay reviews 22 days holiday allowance, plus bank holidays Free GOLD gym membership? Enhanced Maternity and Paternity leave?and Pension Scheme Exclusive Discounts - save with Lampton Rewards and EE mobile offers Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and e ye care vouchers Sustainability Perks - cycle to work and e lectric car salary sacrifice scheme Career Growth – CPD training, structured development, and leadership opportunities About the Job As Aquatics Manager, you will be responsible for proactively managing the Lifeguarding teams' performance, health and safety on poolside, coordinating wet side timetables, events and rotas and setting team targets. As a Duty Manager you will also be responsible for the day-to-day running of our Leisure Centre, ensuring a safe, enjoyable and quality customer experience. Ultimately, you will ensure all operations flow smoothly and help us meet our company goals. You will also be a key holder for the building and therefore, will be responsible for opening and closing the site whilst on shift. Our sites are open from 6am - 10pm so flexibility with working hours is required. Key Responsibilities Line management responsibilities for recruitment, induction, delivering company training, appraisal, development, and performance management of staff, including one-to-ones Ensuring staff attend NPLQ CPD's, whilst ensuring record-keeping, and verification requirements are complied with at the Centre Deliver a comprehensive aquatics programme, inclusive of; swimming timetables and school holiday activities designed to meet the needs of the local communities. Coordination of events and activities like gala's and holiday camps. Oversee the organisation of the pool timetable. Responsible for the daily, weekly and monthly pool plant operations, tasks and checks. Deal with any H&S incidents, accidents, safeguarding concerns & report on the management system. Provide first class customer service to all users of the facility. Supervise and coordinate regular maintenance and cleaning of the facility. Drive and achieve centre financial targets and KPIs, including customer service targets, occupancy targets, revenue targets, payroll costs and participation levels. Track, measure and report on the effectiveness of aquatic programmes, including membership indicators and business plan objectives, in line with Lampton's reporting procedures. Experience and Qualifications Required First Aid at Work Qualification National Pool Lifeguard Qualification (NPLQ) Ideally hold or be able to work towards a Pool Plant Operator Qualification RLSS Trainer Assessor required, but full training can be provided Previous experience of managing operations within the leisure sector, with experience of wet side operations Previous supervisory experience The ability to communicate clearly, influence and motivate staff. Experience of working within a Health & Safety critical environment with the ability to understand and implement legislation in the operational environment is essential. Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process. Important information: This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA). TPBN1_UKTJ

Freightserve recruitment are looking for a Freight Coordinator for a busy well-established niche Freight Forwarder based in the Feltham, Middlesex area. The position is to provide the effective delivery of valuable cargo consignments for clients and provide excellent customer service. The role will be dealing with all Export and Import shipments from start to finish within Airfreight, Roadfreight, Seafreight and Courier. Y Duties:- • Coordinating worldwide multimodal exports and imports (Air, Road, Sea and Courier), • Managing bookings, collections, transport, and liaising with overseas agents/customers, • Preparing and processing shipping documentation, • Submitting import & export customs entries, • Building strong relationships with customers, suppliers, and partners to deliver excellent service, • Providing quotations, pricing jobs, and raising invoices accurately, • Handling multiple shipments simultaneously and communicating effectively at all times Experience Needed:- • Imports or exports (or both) within the freight forwarding industry, • Excellent customer service skills with a professional telephone manner, • Highly organised, detail-oriented, and able to work to strict deadlines, • Ability to thrive in a fast-paced, time-critical environment Benefits:- • Annual and Performance bonuses, • Additional payments (on call once trained), • Career progression opportunities within a growing business Hours are Monday to Friday 9am - 5.30pm, once fully trained there will be an on call rota 1 in 5 / 6 weekends (from home) - paid as overtime and also have the Monday off As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry

Sales Consultant Safestyle, a trusted household brand in the UK for over 30 years, is now seeking ambitious and results-driven self employed sales professionals to join our dynamic and friendly team. As a field sales consultant you will start your Safestyle journey with a fantastic market leading sales induction that will equip you with extensive knowledge of our business and products, ensuring you provide our customers with the best-in-class experience. Additionally, we offer pre-qualified leads and a first-class sales training course with ongoing support to help you continuously improve and achieve success. We understand the importance of work-life balance, which is why this role offers flexibility and the opportunity to manage your own schedule. We are certain, if you have exceptional communication skills, confidence, enthusiasm and the wow factor you’ll have what it takes to succeed in this self-employed role with uncapped earning potential! We require all candidates to have a valid UK driving licence and their own vehicle, as this is a field-based role that involves travel to customer appointments. Apply Now! Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees

Join Assist Security Group -recent winner of four OSPA awards including Outstanding Security Company. We offer a professional working environment, structured training and real support for our officers, with clear pathways for development within the business. Location: Kingston Upon Thames Salary: £14.80 per hour Hospital Security can be physically touch, mentally challenging and extremely rewarding! Position Overview: Are you ready to join our hospital security team? Assist Security Group is seeking experienced security professionals with exceptional customer service skills and a background in fast paced environments, ideally, within NHS Hospitals. As a Security Officer, you will receive comprehensive training to handle various situations, including conflict management and physical intervention. Responsibilities & Duties: • Collaborate with the in-house security management team, following instructions from Hospital Security Managers., • Manage queues, entrances, lobbies, wards, and car parks around the hospital premises., • Provide assistance to the public, offering directions and information about the hospital and local area., • Maintain a safe environment for patients, staff, and contractors, ensuring a visible and vigilant security presence., • Offer support to NHS staff and respond promptly to any incidents or emergencies., • Utilize conflict management skills to de-escalate situations and minimize the need for physical intervention., • Maintain effective communication via twoway radios and accurately report activities and incidents. Requirements: • Valid Door Supervisor licence., • Able to commute to Kingston Upon Thames, • Right to Work in the UK., • 5-year employment/educational history., • Able to work in a fast paced, challenging environment., • Able to keep cool under pressure., • Proficiency in using two-way radios., • Excellent written and verbal communication skills., • Professional appearance and demeanor. Preferred (but not essential) Requirements: • Previous experience in NHS environments., • Security experience with conflict management., • Additional training in Emergency First Aid, ACT, Safeguarding, Fire Marshall, Manual Handling, Conflict Management. Benefits: • London Living Wage, • Onsite training provided, • Perkbox Benefits Hospital Security can be physically touch, mentally challenging and extremely rewarding! Equality, Diversity & Inclusion Assist Security Group is an equal opportunities employer. We are committed to eliminating discrimination and welcome applications from all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation. All recruitment decisions are based on skills, experience and suitability for the role. Reasonable adjustments will be considered throughout the recruitment process where required

Role: Import Gateway Specialist – Airfreight Location: Hounslow (TW4) Contract: Ongoing Temporary Hours: Monday to Friday, 9:00am – 6:00pm (40 hours per week) Pay Rate: £13.80 per hour About the Role Centric Talent is currently recruiting for a skilled Air Import Gateway Operator to join our client’s team at their busy air operations centre in Hounslow. This is a fantastic opportunity to work within a fast-paced, global logistics environment. Our client is a leading provider of supply chain solutions, operating in over 170 countries with more than 110,000 employees across 1,300 locations worldwide. They are committed to becoming a Top 5 global 3PL and place great value on empowering their people to deliver outstanding service. Role Purpose As an Import Gateway Specialist, you will manage all aspects of airfreight import operations, ensuring shipments are handled efficiently, compliantly, and cost-effectively. You will work closely with airlines, customs authorities, and internal teams to deliver a high standard of service to customers. Key Responsibilities Import Documentation & Compliance Review and process import documentation, including Air Waybills, invoices, packing lists, and permits Prepare and create ETSF records using the Descartes systemShipment Coordination Monitor inbound shipments and arrange transfers Ensure timely delivery and update shipment statuses accurately in internal systemsStakeholder Communication Liaise with airlines, ground handlers, customs brokers, and internal departments Provide proactive updates to customers and resolve any operational issues efficientlyCost & Data Management Record shipment costs and verify invoices for accuracy Maintain accurate records using systems such as CargoWiseQuality & Continuous Improvement Carry out checks on cargo labelling and documentation Identify opportunities to improve processes, efficiency, and complianceSkills & Experience Required Previous experience in air imports/exports or a similar logistics role (preferred) Strong administrative and organisational skills Excellent communication skills Proficiency in Microsoft Office applications Ability to work effectively in a fast-paced environment Strong customer service focus

About The Role Salary and Financial Benefits £12.96 per hour, plus a bonus (with an average quarterly team bonus of around 10–12%) and benefits package. This includes an annual salary review, a generous pension scheme, a Sharesave scheme, free on-site parking and vouchers to celebrate milestone birthdays and long service achievements. Sociable Working Hours This is a 20-hour per week role, worked across any 3 out of 7 days. The ideal candidate will be available on Saturday and Sunday, however we do support individual needs through fair and advanced rota planning, providing the consistency and predictability to plan personal commitments. Work Life Balance Alongside flexible and predictable working hours, we recognise the importance of time away from work. Our full time employees receive 28 days’ holiday (increasing with length of service) which is pro-rated for part time employees, plus an extra day off to celebrate your birthday. Additional benefits include regular social events, enhanced parental and adoption packages, discounted gym memberships and a paid day off for volunteering. Personal and Professional Development Development starts from day one with a comprehensive induction programme, designed to build knowledge and confidence in the role. After successfully completing probation, there will be access to further development opportunities through the e-learning platform and face-to-face training courses. We offer clear, structured career progression pathways for those looking to advance, along with mentorship from the experienced management team to support career progression. Our Culture We are committed to delivering outstanding customer service while sustaining a positive and supportive workplace for all colleagues. This is achieved by encouraging teamwork, keeping the customer at the heart of every decision and continually investing in employees. Our approach is helpful, empathetic and flexible, with a strong commitment to doing the right thing for customers, colleagues and local communities. What the role involves With full training and support from day one, this role plays a key part in helping customers during important moments in their lives. It is a varied, people-focused position — not a warehousing role — combining customer service with day-to-day store operations. Key responsibilities: • Deliver friendly, professional service in person, by phone and via email. • Understand customer needs and recommend suitable storage solutions. • Work collaboratively to maintain a positive team environment. • Support daily store operations, including cleaning, restocking and presentation standards. • Follow health, safety and security procedures. • Manage customer accounts accurately using established systems. Some light physical tasks are involved, with full training and equipment provided. About The Organisation Here at Big Yellow, people are at the heart of our business. When customers visit one of our stores, their journey begins with you. That’s why it’s essential you showcase your personality including integrity, empathy and a genuine passion to help others. We are a small but close-knit company, where each individual person matters. Despite our rapid growth over the past 25 years, we’ve maintained a strong family feel, and our success has come from great people, delivering an outstanding customer experience. We take a can-do attitude, combined with always doing the right thing – whatever the challenge. We take great pride in the culture we’ve created—a fun, supportive, and positive place to work. Our store teams are small, allowing colleagues to work closely together, build trust, and form strong relationships. The role itself is highly varied, making it ideal for those who enjoy a job where no two days are the same. But it’s not just about work—we also encourage our teams to socialise, connect, and celebrate their successes together. So, if you’re excited about this role but your experience doesn’t align perfectly with everything in the job description, we would encourage you to apply. It’s not just your skills we are looking for, it’s your personality. If you have a warm and friendly manner, great listening skills, a genuine desire to help others, a positive attitude and are not afraid of a challenge, please get in touch. We are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical / mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know. Find out more about life at Big Yellow

Daley Recruitment are seeking a 7.5 Tonne Delivery Driver to work on a full time basis for our client based in Acton, West London. 7.5 Tonne Delivery Driver Permanent Hours: 40 hours per week Monday to Friday start times 7am Location: Acton, West London Package: Basic salary £17.00 per hour 7.5 Tonne Delivery Driver - Key Duties 4-5 pallet collections per day Drive Company vehicles and operate company equipment in a safe and professional manner in accordance with company policies, procedures & legislation (includes pallet and pump truck) Provide an exceptional customer experience Carry out daily vehicle checks (reporting defects) prior to the operation of vehicle Report any delivery issues or exceptions in a timely manner 7.5 Tonne Deliver Driver - Minimum Requirements: Hold a full UK licence category C1 for at least 12 months No more than 6 points for minor offences over 25 years old for insurance purposes Skills Required C1, 7.5 Tonne Delivery Driver, Keywords C1, 7.5 Tonne Delivery Driver

Our client is expanding their friendly and professional sales team, and they are seeking a highly motivated individual to manage and assist in the management of client portfolios, fostering existing customer relationships and building new opportunities whilst reflecting the company’s culture and passion for their wonderful, sustainable product. You will be responsible for maintaining an excellent knowledge of product ranges, customers, competitors, and any activity that is happening within the industry. You will manage and update company CRM system, support the sales team in administrative duties assist in maximising the sales opportunities for the business. You will research and assist opening new account opportunities, monitor and report on account performance in weekly reviews and proactively contribute and support B2B communications, product launches and promotions. You will also be happy to attend/host trade fairs and exhibitions. Ideally you will have a working knowledge and exposure to the retail sector and have Account Management experience. You will assist the company Sales Representatives with their administration and ensure that the CRM database is up to date and ensure that their activities are recorded. You will have previous experience as a Key or National Account Manager and have B2B experience, ideally working with retailers. CAR OWNER/DRIVER ESSENTIAL FOR CLIENT VISITS AND TRADE FAIRS. Monday - Friday, 9am - 5.30pm, OFFICE BASED, NOT HYBRID £35 - 50K,depending on experience level Hampton

Hayley Dexis has an opportunity for an Onsite Stores Support to join our Rail Division working onsite one of our top rail clients based in Acton, North London. Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK. With a commitment to innovation and excellence, we provide cutting-edge solutions to our clients across various industries. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service. About the Onsite Stores Support role: This onsite position is a unique and varied position that looks after VMI stock for the customer. Part of your day will also be making your way across to the office to follow up on administrative tasks required for the customer account. Your typical day include collaboratively working with the customers engineering team, attending meetings, keeping the site clean and tide, stock control, managing deliveries, putting stock away, utilising systems along the way for inventory control. Working in the office where you might be requesting or chasing any part orders and dealing with ad hoc parts requests, providing updates to the project manager You’ll need to be a confident communicator in dealing and managing the customer, being the face of Hayley on-site. The ideal candidate with have a good mix of warehouse and / or stores experience with stock checking experience, coupled with excellent computer skills. You’ll need to be happy changing from hands on to being in the office in the afternoon. This is great role for someone who is looking for a wide variety of duties. An engineering background or manufacturing sector background is preferable. Key responsibilities as our Onsite Stores Support: Receive the morning delivery and put this into the required VMI production areas. Acting as a point of contact onsite, liaising with the customer to address requirements, queries, or concerns. After the VMI has been replenished, order all the parts needed for the day days replenishment Carry out daily/weekly stock checks to reflect the requirements of the Contract. Manage stores consumables. Manage order books Label products and stores racking to suit. Requesting new parts and chasing parts orders. Maintaining a clean, organised, and safe working environment across all onsite VMI and storage areas. What we're looking for in our Onsite Stores Support: Engineering or manufacturing sector experience preferable Warehouse / Stores background with stock checking experience Full driving licence is preferable. Customer-focused, driven to provide consistently high levels of service. Good level of computer skills, including Microsoft Office. Good level of communication and numerical skills. Ability to prioritise workload and time management. What you’ll get in return: From 23 days annual leave (plus public/bank holidays) increased with length of service. Training provided through our own Hayley Academy. Company pension. Life Assurance cover (x2 salary). Invitation to healthcare schemes. Wellness programmes. Uniform and PPE provided. Excellent opportunities and career prospects available. The recruitment process: Adverts will close on Sunday 3rd May 2026 The advert will be closed should a suitable person be identified during the advertising window, so please submit applications or notes of interest ASAP! Our process; Shortlisting throughout the advertising window Teams interview with our Talent Acquisition Partner. Face to face interview in branch location Candidates selected for final interview will be asked to prepare a for an interview lasting 1 hour focused on skills, knowledge, experience and motivations. Finally... We know sometimes you might feel that you don't meet the criteria or have a question you’d like to ask - we're here to help so please ask us! You can contact us here; (url removed) We aim to get back to everyone that applies and are super keen to speak to talented people for upcoming positions. Please inform our careers team if you require any adjustments throughout the recruitment process. Don’t miss out on this fantastic opportunity to join the team at Hayley Group – please click ‘apply’ now to become our Onsite Stores Support – Acton we’d love to hear from you

HGV Class 2 Driver (Cat C) – Urgently Needed! | £17–£20 per hour | Flexible Work Available Location: Twickenham & Heathrow Area (TW Postcodes) Pay: £17 – £20 per hour Job Type: Full-Time, Part-Time, Flexible, Ongoing Driver Hire Twickenham and Heathrow is urgently seeking experienced and reliable HGV Class 2 (Cat C) Drivers for immediate starts across the Twickenham and Heathrow (TW) areas. We currently have a huge variety of work available with multiple well-established clients. Whether you’re looking for full-time, part-time, or ad-hoc driving work, we have consistent, flexible options to suit your lifestyle. Why Join Us? * £17–£20 per hour (PAYE Advanced) * Flexible working hours to fit around your schedule * Choose from a wide range of driving jobs – general haulage, multi-drop, pallet network, and more * Regular, local work – all based around the TW and Heathrow areas * Start immediately – fast registration process * Weekly pay & holiday accrual We’re perfect for drivers who are: * Looking for full-time HGV Class 2 work * Wanting part-time hours or extra shifts * Newly qualified or semi-retired * In between jobs or working through another agency and not getting enough shifts What You’ll Need: * Valid HGV Class 2 (Category C) licence * Current CPC qualification * Digital Tachograph card * A professional attitude and good customer service skills Whether you’re topping up hours, getting back into driving, or looking for a fresh agency that keeps you busy – we’re here to help. We also have many other unadvertised roles that may suit your experience. HGV Driver, Class 2 Driver, LGV2, Cat C, HGV Jobs Heathrow, Driver Jobs TW, Lorry Driver, Truck Driver, HGV2, Delivery Driver, Driving Jobs, Agency Driver, Immediate Start, Pallet Delivery

Air and Ocean Internal Sales Executive - Hybrid Location: Heathrow Salary: Up to £45,000 + Strong Bonus Job Type: Full-time, Permanent Working Hours: Hybrid working policy available We are recruiting for an experienced Air and Ocean Internal Sales Executive to join a global freight forwarding company based near Heathrow. This is a fantastic opportunity for someone with freight forwarding sales experience who is looking to join a growing international logistics business with a strong reputation, modern offices, a strong bonus structure and excellent room to progress. The company is a well-established global freight forwarder with a large UK and international presence, offering air freight, ocean freight, customs, warehousing and wider logistics solutions. The Role As Air and Ocean Internal Sales Executive, you will be responsible for supporting business growth by managing inbound sales enquiries, preparing quotations and developing relationships with new and existing customers. You will work closely with the external sales team, operations departments, overseas offices and customers to provide competitive freight solutions across air and ocean freight. Duties and Responsibilities Handle air and ocean freight sales enquiries from new and existing customers Prepare and follow up on quotations for air freight and ocean freight shipments Support the external sales team with pricing, customer communication and sales activity Develop and maintain strong relationships with customers Identify opportunities to grow accounts and win new business Liaise with airlines, shipping lines, overseas agents and internal operations teams Provide customers with accurate freight solutions and service information Maintain CRM records, sales activity and customer updates Work closely with operations to ensure a smooth handover of new business Support wider commercial activity and business development plans Requirements Previous freight forwarding sales experience is essential Experience within air freight and/or ocean freight Internal sales, sales support or freight forwarding commercial experience Strong understanding of freight forwarding processes Confident preparing and following up on quotations Excellent communication and customer service skills Commercially aware with a proactive approach to sales Able to build strong relationships with customers and internal teams Organised, professional and able to work in a fast-paced logistics environment Package Salary up to £45,000 Strong bonus scheme Hybrid working policy Full-time, permanent position Global freight forwarding company Large, modern office environment Heathrow location Excellent room to progress Supportive commercial and operations teams Opportunity to work across both air and ocean freightWR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit in the UK & USA for permanent jobs. WR is acting as an Employment Agency in relation to this vacancy

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? Aviation - Our Rail & Aviation team works across a wide range of specialist civil, mechanical and electrical engineering works including major international airports, regional airports and RAF airfields. Want to come and be a part of it? What will you be doing? Key Responsibilities Determine pricing requirements from client documentation. Build knowledge of contract requirements and their operational impact. Take responsibility, under minimum supervision, for bid preparation, completion, and submission for both the private and public sector. Take off quantities and prepare formal BOQ in associated estimating software, preferably Causeway. Prepare accurate sustainable estimates/tenders and target costs. Assist and challenge operational solution and programme. Build up formal cost estimates through a mixture of first principles people, equipment, materials and subcontract costs in accordance with project and client requirements. Prepare and manage supply chain enquiries, compare and resolve quotations. Collaborate with designated teams to cost project risks and opportunities. Understand current market prices and conditions, and benchmark our solutions to minimise risk and increase success. Prepare summary papers for governance review. Adherence to M Group policies and procedures. Provide formal project handover to commercial and operational teams. Attend site visits as and when required for tender preparation. Collaborate with designated teams to prepare accurate cost estimates for temporary works. Review project and Client specifications, identify inconsistencies and communicate with Client to clarify requirements. Develop prices for preliminaries. Take ownership of any post tender clarifications, and assist designated teams in post tender negotiations (pricing submission only). Assist with operational projects when required. What youll bring Demonstrable Civil MEP experience, preferably in Buildings. Civils Engineering (Buildings) experience is a plus. Previous relevant estimating experience. Demonstrable take off and BOQ production experience. Degree/HNC qualified in MEP, Construction, Quantity Surveying or similar. Fair understanding of the NEC suite of contracts. Ability to work efficiently with other members of the team. Particular attention to detail with good project management skills. Ability to hit tight deadlines under pressure. Ability to communicate at all levels, both verbally and written. Experience of using estimating software (preferably Causeway), and strong Excel / general IT skills. Ability to travel as and when required. Whats in it for you? We offer a range of benefits designed to support your life in and outside of work, some of which include; Matched or contributorypension scheme Employee Assistance Programme Access to Mental Health First Aiders My Rewards portal, access to 1000s retail discounts Life Assurance Cycle to work scheme Enhanced maternity or paternity leave Reward and recognition scheme Online GP Service, 24 hours a day, 365 days a year In addition, this role offers; Discretionary bonus scheme Recommend a friend get rewarded for introducing people to us! Please note: Occasionally, we may close job adverts before the stated closing date. Wedencourage you to apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3 rd party background checks as part of our hiring process.Some of our roles require drug and alcohol testing as part of our induction. #MGroupR&A INDSTA TPBN1_UKTJ

Senior Repairs Manager Salary: £60-75K Location: North West London We are seeking an experienced and driven Senior Operations Manager to lead the delivery of responsive repairs and gas services within a high-performing housing or property services environment. This is a pivotal leadership role, responsible for ensuring operational excellence, regulatory compliance, and continuous service improvement. Key Responsibilities: Lead the end-to-end management of responsive repairs, including planning and scheduling functions, ensuring efficient and customer-focused service delivery. Oversee both Direct Labour Organisation (DLO) teams and external contractors, ensuring high standards of performance, productivity, and accountability. Ensure full compliance with all gas safety regulations and relevant legislation, maintaining a strong compliance culture across the organisation. Manage and monitor key performance indicators (KPIs), using data-driven insights to identify trends, address underperformance, and drive continuous improvement. Provide strategic leadership to managers and operational teams, fostering a culture of high performance, collaboration, and accountability. Develop and maintain effective contractor relationships, challenging performance where necessary and ensuring adherence to contractual obligations. Lead on service improvement initiatives, proactively identifying risks and implementing solutions to enhance efficiency and customer satisfaction. Oversee complex complaints handling, ensuring timely resolution and a customer-centric approach. Manage budgets effectively, working collaboratively to deliver value for money and identify cost-saving opportunities. Produce clear, insightful performance reports and present findings to senior stakeholders. Chair meetings and deliver presentations to a range of audiences, both internal and external.Key Skills & Experience: Extensive experience in managing responsive repairs and gas services within a housing or property services setting. Strong knowledge of gas compliance and associated legislation. Proven track record in managing both in-house (DLO) and contracted service delivery models. Highly analytical, with the ability to interpret performance data and translate insights into actionable improvements. Strong leadership capability, with experience managing managers and leading large operational teams. Skilled in contract management, performance management, and service optimisation. Excellent communication and presentation skills. Commercially aware, with experience in budget and productivity management. Demonstrated ability to improve processes, enhance service delivery, and achieve measurable outcomes

Are you a graduate or early in your career and want a role where you can genuinely make a difference? Join one of the UK’s largest charities and support people with mental health or physical health challenges back into work. The role: You’ll train as an IPS Employment Specialist, supporting people in the community to find and sustain employment. Manage a caseload of ~25 participants Deliver 1:1 support (CVs, job search, interview prep, in-work support) Work alongside NHS teams, Jobcentres, and local partners Engage employers to create job opportunities There are vacancies in Ealing, Brent and HillingdonThis is a community-based role (no office or home working). You’ll work across partner sites such as Job Centres, council offices, and NHS services. Important to know: You’ll be working with vulnerable individuals, many of whom have experienced significant challenges. The charity classifies this as a high-risk environment, and safeguarding is a key part of the role—you may encounter safeguarding concerns in your day-to-day work. It’s a challenging role where you’ll manage your own diary, work to targets, and juggle multiple priorities. There is a high level of lone working, but check-in systems are in place to support your safety. Being organised, resilient, and able to manage your own wellbeing is essential. Training & development: Full IPS training is provided, including online learning, shadowing, and ongoing support from your Team Leader. This is a practical, real-world role where you’ll gain hands-on experience supporting people with mental health needs, and build a career in the employment support sector. What we’re looking for: You don’t need direct experience, but you should have one of the following: Experience supporting vulnerable people (paid or voluntary), or 12+ months in a target-driven role (e.g. sales, recruitment, customer service)You’ll also need strong communication skills, empathy, and confidence working independently. Details: Full-time, permanent (Mon–Fri, 9am–5pm) Community-based (no home working) Interviews: 18th May (in person) Start: 2–6 weeks from offer (not suitable for September starts)

To play a pivotal role in gathering and delivering tuition centre class materials each week to ensure the smooth running of lessons; to fulfil customer orders; and to fulfil the day-to-day needs of the warehouse. Main Responsibilities Internet Order Fulfilment • Pick, pack and despatch customer orders generated from the AE Publications (AEP) website, • Alert AEP customer service team/marketing team to any issues re: orders or website function Driving • Load and deliver tuition centres’ weekly/monthly class requirements (essentially boxes of books and printed materials) and sort class materials upon delivery at the tuition centres, • Unlock and unset alarms at tuition centres when delivering/collecting during non-operational hours, • Load and return Admin boxes and recycling materials, etc. between Head Office and tuition centres, • Deliver books to wholesalers, tutors and pupils as required and deliver marketing materials for occasional exhibitions, shows and sponsorship requirements, • Keep vans clean and tidy including washing by hand regularly and ensure vans have sufficient fuel at all times as well as take vans for services and MOTs as required, • Report any van and equipment performance issues to Publications Operations Manager Warehouse • Jointly responsible for gathering and packing pupil book packs (currently approximately 1,100 monthly packs and 1,500 weekly packs, plus approximately 400 packs for summer courses) and label test packs with test score stickers, • Prepare remote courses pupil book packs (currently approximately 350) for despatch by Royal Mail or courier, • Take delivery of goods and supplies including materials returned from the tuition centres, • Frank post for HQ and take to franking post box, • Load stock by hand or stacker, • Keep book stock levels replenished and pallets of books dressed forward and ensure packing materials are well-stocked, • Keep warehouse, work areas and yard clean and tidy, • Assist with AET/AEP stocktake and assist with recycling and shredding procedures, • General warehouse duties General • Jointly responsible for warehouse health and safety, • Any other duties as reasonably requested by Publications Operations Manager Skills and Competencies Personal Qualities and Attributes: • Excellent verbal communication and attention to detail and safety, • Good organisational and time management skills, • Ability to multi-task and work under pressure in a fast-paced environment, • Compliance with company procedures, rules and regulations and uphold reputation of the company, • Demonstrate a responsible and committed work ethic, engaging with the aims of the business with enthusiasm and personal energy Essential Requirements: • Experience of working as a delivery driver and in a warehouse environment, • Computer literacy and admin experience, • Full, clean driving licence Physical Demands: • Loading and unloading of goods from vehicle, • Physically fit and able to lift objects (within H&S safety limits) including stacking of goods in correct storage bays and empty pallets, • Climbing stairs to deliver books Education and Experience: • Basic numeracy, literacy and computer skills For over 25 years, we have been dedicated to supporting parents, teachers, and tutors in their mission to inspire and empower learners of all ages. Our resources are carefully designed to meet the diverse needs of students while providing educators with effective tools to enhance teaching and learning experiences

Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our suite of

No customer service representative experience required.

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adob

You would be working within a busy and diverse Quality Team and support our Customer Experience Manager to deal with some of the more complex complaints and customer feedback. We are looking for a proactive and caring individual who is flexible and interested in carrying out a diverse and rewarding

Duration: 6 months with possible extension Hybrid: 3 days per week driving to visit UK based clinicians and 2 days working from home Join Our Mission to Transform Ear and Hearing Health! Are you passionate about making a difference in people's lives? Do you thrive in a dynamic healthcare envi

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One of the UK's leading operators of challenge Travel / Events (UK & Abroad) are looking for an experience Operations and Customer Experience Manager to join their team!. This entails overseeing the pre-departure experience of participants as well as the management and booking of supplier servic

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Duration: 6 months with possible extension Hybrid: 3 days per week driving to visit UK based clinicians and 2 days working from home Join Our Mission to Transform Ear and Hearing Health! Are you passionate about making a difference in people's lives? Do you thrive in a dynamic healthcare envi

Connect the dots between different customer-facing and backend teams to enhance the end-to-end customer experience. Lead the development and implementation of a customer-focused retail strategy, ensuring partners, dealers, and agents align with the brand’s customer experience standards. Drive proc

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