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This role is focused on building strong client relationships, driving customer engagement and ensuring long-term account success across a portfolio of software customers. You will act as the main point of contact for clients, helping them maximise value from the platform, supporting onboarding and a

Experience in a customer-facing role within a service industry. We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings. You’ll play a key role in developing our already ex

Customer Success Manager – UK & Ireland (Remote + Ability to Travel). You will manage end-to-end customer relationships across the UK and Ireland, with the ability to travel to partnership sites when needed. Manage the end-to-end customer lifecycle, including project-managing new site installation

Customer Sales Manager / Customer Relations Manager required at our Cranmer Court Care Home inWarlingham!Care Home Based (37.

The Shared Success Customer Success Management (CSM) team is part of the broader Customer Experience organization, which includes Renewals, Customer Education, and Support. As a Customer Success Manager on the Shared Success team, you will help execute and evolve a modern approach to Customer Succes

A leading technology firm is seeking a Customer Success Manager II to build and maintain strong relationships with customers across the EMEA region. This role involves ensuring customers successfully adopt and optimize the firm's solutions, such as Donesafe, HandsHQ, and Skillko. Applicants should h

Fast-growing measurement company looking for a Customer Success Manager to oversee client relationships, ensuring a seamless experience and a strong partnership. This position reports to the Customer Success Team Lead; it is responsible for managing and nurturing relationships with key clients, ensu

W Talent are working in partnership with a global manufacturing organisation to appoint a Training and Customer Excellence Manager based from their facility in Derbyshire. If you're an experienced Training and Customer Excellence Manager looking for a role with impact, influence, and the chance to d

A global analytics leader is seeking a results-driven Customer Growth Marketing Manager for a fixed-term role in Greater London. The ideal candidate will have over 6 years of B2B marketing experience, focusing on customer retention and event-driven growth strategies. You will be responsible for exec

We are looking for a Customer Success Manager to join our team and play a central role in the experience our clients have with Etainabl. Analyse customer health metrics (portal usage, engagement, service requests, renewal rates) to drive data‑led decisions. Use our support and ticketing systems to

We are looking for a Commercial Customer Success Manager to join our London team, helping drive customer onboarding, retention, and growth across a portfolio of SaaS customers in the construction industry. This role is focused on owning customer outcomes end-to-end, ensuring customers realise value

B2B SaaS customer success, strategic account management, or a similar enterprise customer‑facing role. You meet every key stakeholder at your accounts, take ownership of priority relationships, and conduct a full audit of current CS processes — delivering a proposed operating model for how we sh

A leading AI video platform in Greater London is seeking a Customer Success Manager to oversee revenue retention and drive expansion across enterprise accounts. This strategic role requires building strong relationships with key stakeholders, ensuring customer success, and collaborating closely with

A well-known consumer-focused organization in Greater London is seeking an Engineering Manager (Web) to lead web engineering teams responsible for high-quality customer-facing platforms.

Lottie is looking for a Customer Success Manager to lead and nurture relationships with a growing portfolio of care operators across our product suite. You have proven experience in a customer success or account management role with a track record of successfully managing client relationships and hi

Account Management: Oversee customer accounts and work with the Business Development Managers to ensure timely renewal of contracts, upselling and cross‑selling as appropriate to meet customer needs. Performance Monitoring: Track customer satisfaction and engagement metrics; proactively address an

Speaking with builders, subcontractors, project managers, and similar practical customer groups. BRCKS is looking for a part‑time Outreach & Customer Success person to help us win and keep customers. SaaS outreach and customer success experience required.

A leading travel management platform is seeking a Senior Customer Marketing Manager in London. Responsibilities include developing advocacy strategies, managing testimonial programs, and collaborating across teams to improve customer relationships. Candidates should have extensive experience in cust

As EZRA continues to grow, so does our mission to be in front of more organizations worldwide! To accomplish this, we are looking for an Enterprise Customer Success Manager reporting directly to the regional Enterprise Customer Success Lead. Experienced project manager with proven experience in a cu

A customer service company in Hemel Hempstead is seeking a Customer Experience Account Manager to manage the experience of 150-200 business customers. You will support customers, identify growth opportunities, and maintain a high retention rate of 99. Ideal candidates should have experience in custo

As a Customer Success Manager at Send, you’ll play a pivotal role in helping our customers realise measurable value from our platform while driving long-term growth and retention. The Skills and Experience Needed for the Customer Success Manager Role. Reporting to the Head of Customer Support & Su

Customer Success Manager - Ecommerce, Logistics, SaaS - London - £55K. We are looking for a Customer Success Manager who will partner with our client in the SaaS Ecommerce space and ensure the long-term success of our clients in the UK. The Customer Success Manager will be responsible for developin

A renewable energy company in the UK is seeking a Customer Success Manager to enhance relationships with their generator community. The role involves strategizing customer journeys, building proactive relationships, and improving overall customer satisfaction. Candidates should have proven experienc

A fast-growing AI AdTech Retail Media platform seeks an experienced Customer Success Manager.

Act as the primary point of contact for a portfolio of high‑value enterprise customers, handling escalations and complaints to deliver strong outcomes for both the customer and Sonovate. We are looking for an Enterprise Customer Success Manager to join our Enterprise Business Unit. Proven experien

Proactively identifies potential customers and builds a healthy pipeline; converts pipeline focusing on tailored customer need; nurtures relationships and builds value to develop and grow customer accounts. Building strong customer relationships and delivering customer‑centric solutions. You’ll

A leading software company is seeking a Customer Success Manager for Document Cloud in London. This full-time position focuses on driving business value and supporting customer engagement with Adobe's portfolios. The role involves building customer relationships and ensuring product adoption.

You can view our cookie policyCustomer Success Manager page is loaded## Customer Success Managerremote type: Hybridlocations: UK - London: UK - Cambridge (PQ)time type: Full timeposted on: Posted Todayjob requisition id: JREQ135211We are looking for an experienced ***Customer Success Man

Intervene through proactive customer engagement to prevent support issues, foster customer loyalty, and promote good business relationships. Do you enjoy finding solutions aimed at improving customers' life? Are you detail-oriented yet able to communicate at a high level? Do you have the personality

Customer Experience, Customer Insights, VoC, or customer‑led analytical roles. As our Customer Experience Manager for Europe, you will own how we measure, understand, and articulate our end‑to‑end customer experience. Partner closely with the Customer Improvements Manager to ensure insight dri

Customer Success Manager - Accounting. You can break down complex workflows into actionable steps for our customers. Support the full customer journey from onboarding to renewal and expansion.

A leading technology firm in Greater London seeks a Customer Success Manager to onboard and enable customers, drive adoption of legal products, and build strong relationships. This position emphasizes relationship building, technical acumen, and proactive customer engagement while offering a hybrid

A leading global digital infrastructure company is seeking a Senior Manager for Customer Success & Service Management in Greater London. This role requires proven experience in managing teams to enhance post-sales customer experiences and operational excellence. You'll lead a team to ensure customer

Our success is defined by the success of our customers — we’re looking to bring on founding members of our Customer Success team to help our customers successfully embark on their climate journeys. Our Strategic Customer Success Managers (CSMs) own the relationship with our largest customers, he

Graduate Customer Success Manager. You’ll be responsible for building strong relationships with customers to ensure they achieve their desired outcomes while using a company’s product or service.

A global retailer is seeking a dedicated Floor Manager in central London. You will oversee store operations, ensuring staff maintain high standards of product knowledge and customer service excellence. Join the team to create exceptional experiences for customers.

As a Majors Customer Success Manager, you’ll play a critical role in guiding our largest customers through their journey with Harvey and defining the future of work at elite law firms, Fortune 500 companies and premier asset managers. Client Relationship Management: Serve as the primary contact fo

A leading technology recruitment agency is seeking a Customer Success Manager to foster strong relationships with clients in a hybrid work setup. The role involves collaborating with both SMEs and enterprise customers to deliver maximum value from the SaaS platform.

We are currently looking for a Customer Success Manager. It is your job to make it easy for customers to love GoodTime! You will make our customers feel heard and taken care of!. This role will partner directly with our Small Business and Mid-Market customers to support their recruiting operations.

Greater London is seeking a Customer Success Manager to drive relationships with enterprise clients across Europe. Responsibilities include ensuring customer success, gathering feedback, and driving renewals.

Customer Success Managers (CSMs) will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. Develop and nurture lasting relationships with customers, serving as a truste

A leading SaaS company in the East Midlands is looking for a Customer Success Manager. This role focuses on managing the end-to-end customer lifecycle, ensuring a seamless onboarding experience, and driving product adoption. The successful candidate will build relationships with customers, monitor t

As a Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week on, give consultative advice, scope and drive successful product trials and drive customer engagement. Collaborate with customers, Smartly Customer Success Managers and product development team

This full-time, hybrid position requires customer support experience, strong communication skills, and fluency in English.

Drive adoption of tools that support and enable Customer Success Managers to be more effective (i. Strong empathy for customers and passion for revenue growth. The Team: Customer Success Management is a dynamic global team where the work changes daily.

As the Customer Marketing Manager – with a focus on our Health & Wellness and Luxury portfolios, you will lead the delivery of engaging, multi-channel campaigns that grow audiences, generate leads and strengthen brand connection across iconic titles including Men’s Health, Women’s Health, Runn

A leading SaaS solutions firm in Greater London is looking for a Customer Success Manager to strengthen customer relationships and ensure clients maximize value from their pricing solutions. Ideal candidates should have 3-5 years in customer success with experience in enterprise-level accounts and s

Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan. As a Customer Account Manager you wil