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Customer Relations Manager/CRM.

As a company, our track record in supporting early careers is exceptional, and our Graduate scheme represents a fantastic opportunity for you to unlock your full potential. Our comprehensive two-year development program is designed to provide a diverse range of job experiences, on-the-job learning, and a personalised learning journey supported by your mentor, coach, and line manager. Within our business, you'll not only find the chance to advance and expand your career but also to cultivate a professional network with some of the industry's finest individuals. You'll have the opportunity to make a significant impact on the business through a project in your first six months, participate in volunteering events, and contribute to a social value project. The scheme encompasses a well-structured array of activities, development modules, work-based projects, and rotational placements across key business areas. These elements are strategically crafted to challenge and inspire participants, propelling them toward realizing their full potential. Graduate Quantity Surveyor - Freedom London Join our 2-year Group Graduate development scheme. Closing date: 21st November 2025 Responsibilities: • Work under the guidance of an experienced Surveyor or Commercial Manager to assist in implementing best commercial practices throughout all project phases — from tender preparation to completion and final account settlement., • Support the delivery of improved commercial and financial performance across assigned projects., • Health & Safety – comply with the company’s Health & Safety standards ensuring that the safety first and foremost message is visible and alive throughout all work activities., • Risk Management – Review contract terms and conditions to identify any specific risk and opportunities this may place upon Freedom; assist with the agreed mitigation and enhancement., • Financial Management – Liaise with the Project team and assist with the preparation of applications for payment with appropriate substantiation of both the level of contract works complete and variations. Ensure cash is received by Freedom in accordance with the contract. Assist with Cost Value Reconciliations, manage supply chain costs and measurement of works on site., • Subcontract Management – assist with the negotiation, production and administration of subcontract agreements including, but not limited to, assisting with payment notice procedures, reviewing potential and instructing change and final account processes., • Contract Administration – review and understand the obligations of Freedom under the contract. Assist with the production of a commercial plan and monitoring our compliance with any such obligations, especially any that could cause a loss of entitlement when not complied with. Follow procedures for client work approval. Commercial and administrative involvement with Works Management System and other IT software. Involvement with PQQ and tender submissions. Produce quotations and pre-estimates., • Record Keeping – assist in the production and maintenance of all necessary records to maximise Freedom’s contractual entitlements and justify our position. Follow procedures for client work approval., • Cost and Value Forecasting – assist with the monitoring and forecasting of cost and revenue throughout the project/programme lifecycle. Assist with the production and distribution of accurate internal project reports; such as, Major Project Reviews, CVR files, Risk and Opportunity Registers. Value completed works in line with contractual mechanism, e.g. schedule of rates (SOR), Defined Cost etc. Assist in the creation of and monitoring of cash-flow forecasts to ensure the Project/Programme remains cash positive., • Final Account Settlement – assist the project team with the preparation of both Freedom’s final account with our customer and preparation/review of supply chain final accounts. Including any substantiation required to improve the commercial or financial performance of the project. Post-audit of works commercially., • Change Management – understand the contract change management procedures and assist with the identification and quantification of any changes to Freedom’s contractual obligations; both upstream with our customer and downstream with our supply chain., • Stakeholder Relations – maintain positive relationships with the project customer(s) through efficient delivery of objectives, with a view to optimising future opportunities. Effective communication with various levels of personnel on the framework, both internal and external., • Develop your professional network to support you in your role and to support your development., • Build positive relationships with internal and external customers as required., • Identify and drive improvements where possible., • Keep a log of your activities and learning within each business area, positively feeding into your development, to ensure that each new rotation can be effectively developed and tailored to meet your individual development needs., • You will be responsible for managing your career and working towards professional accreditation. 2.2 or above in a Commercial Related Degree We are unable to provide visa sponsorship under either the Dependent or Skilled Worker visa routes. Therefore, applicants must have the automatic right to work in the UK indefinitely, without the need for future sponsorship. We encourage all applicants to review their eligibility before applying to ensure alignment with these requirements.

HR & Talent Specialist - UK Industry: Designer toys and collectible pieces Location: Canary Wharf, London Job type: Full time Permanent About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art toy industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art toy expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit ___ and our ___ page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: • Contribute to a fast-growing European business that combines retail, art, and creative storytelling, • Work with passionate teams across different countries, all connected by a shared love for designer toys and unique customer experiences, • Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas Benefits POP MART offers our employees: • Monthly appreciation gifts featuring our latest POP MART designs, • A structured bonus scheme linked to company and individual performance, • Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support, • Training and development programmes that build both professional skills and creative thinking, • Regular team events that bring our people together to share ideas and celebrate our work The Role and Candidate POP MART is seeking a hands-on and driven HR & Talent Specialist to support our rapid retail expansion across the UK. The role is heavily focused on recruitment for new store openings and employee relations case management, while also strengthening day-to-day HR operations. The successful candidate will play a central role in building our retail teams, ensuring smooth hiring processes, and supporting managers with people issues. This is an excellent opportunity for someone who enjoys a fast-paced environment, balancing high-volume recruitment with frontline HR casework. Responsibilities Talent Acquisition & Store Expansion • Lead end-to-end recruitment for retail teams, including planning, sourcing, interviewing, and onboarding, • Manage high-volume recruitment for new store openings, including recruitment days, assessment centres, and seasonal ramp-ups, • Partner with retail managers to define headcount needs and deliver talent pipelines on time, • Build talent pools and maintain relationships with candidates to support future growth, • Promote POP MART’s employer brand to attract strong retail talent in a competitive market Employee Relations & Case Management • Act as the first point of contact for employee queries and workplace issues within retail teams., • Support the HR Manager in handling ER cases, including performance management, absence, grievances, and disciplinary procedures, • Ensure ER cases are managed fairly, consistently, and in compliance with UK employment law, • Coach and guide store managers on people management practices to reduce ER risks HR Operations & Compliance • Maintain accurate employee records and ensure compliance with UK employment law and GDPR, • Support HR processes such as contracts, policy reviews, and audits, • Prepare reports on recruitment activity, turnover, and ER trends to support decision-making Onboarding & Engagement • Deliver onboarding programmes to ensure smooth integration of new retail hires, • Support employee engagement initiatives and assist with follow-up action planning, • Contribute to building a positive workplace culture across retail and office teams Required Qualifications • Degree in Human Resources, Business Administration, or a related field, • 3+ years of experience in HR or recruitment, ideally with exposure to both retail hiring and ER case management, • Proven ability to deliver high-volume recruitment within tight deadlines, • Solid understanding of UK employment law, particularly in relation to ER cases, • Strong communication and interpersonal skills, with the ability to influence and build trust, • Highly organised, with the ability to manage multiple priorities in a fast-paced environment, • Professional, discreet, and confident in handling sensitive information, • Fluent in English, both spoken and written Desirable but Not Essential • Previous experience in retail, hospitality, or another high-volume, customer-facing industry, • Experience supporting store openings or multi-site operations, • Familiarity with HRIS, ATS, and recruitment platforms If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

GOAT Interactive is the online division of the Editec Group. The objective of GOAT Interactive is to use our vast knowledge of Africa, combined with digital excellence, to ensure that all of our brands occupy the podium positions in the countries we operate in. With a growing presence in 18 countries, GOAT represents the largest group of gaming brands on the continent. The SEO manager role will play a pivotal part in the new customer growth of all our brands. With strong knowledge of SEO methodologies, ranking strategies, some technical understanding, and a passion to stay on top of trends in SEO. The ideal candidate is data driven, a clear communicator who can translate data into insight seamlessly. What you’ll be doing day to day • Applying best in class SEO practices to all our websites to achieve organic acquisition objectives, • Work with the Department Head to develop and execute comprehensive SEO strategies per country to improve site performance and organic search rankings., • Conduct in-depth technical audits of websites, identifying issues such as crawlability, indexation, site structure, and Core Web Vitals, and implement solutions., • Work closely with developers to ensure SEO best practices are integrated into website architecture, platform migrations, and new site builds., • Collaborate with the content team to optimise on-page elements, including metadata, internal linking, and keyword targeting., • Analysing, sourcing and checking links for our link building strategy., • Keyword research, search intent modelling and keyword mapping to achieve high rankings., • Stay updated with the latest Google algorithm updates, technical SEO trends, and industry best practices. What your background looks like • 3+ years’ experience in an SEO role, • Ideally having worked in online gambling before, • Is well-rounded in all pillars of SEO including technical, content, and off-site link acquisition, • Has great experience in the typical SEO toolset i.e. Ahrefs, SEMRush, Google AnalyticsGoogle Search Console, or similar., • Has experience or a desire to innovate and elevate SEO and the wider organic earned and owned product offering including integrated search, • Organisational commitment and performance excellence skills, • Good public relations/relationship building, management report writing, and communication skills, • A strategic thinker with strong analytical, visionary, and problem-solving skills, • French speaking would be advantageous but not a must * We operate with a hybrid working model of 3 days per week at our office on Fenchurch Street, and 2 days working from home. Please ensure this works for you before applying! *

Job Role Drive the growth of the Bank’s retail business by sourcing and promoting retail products—primarily Buy-to-Let (BTL) mortgages—while ensuring a seamless end-to-end customer experience. Identify and pursue new business opportunities through networking and enhancing awareness of the Bank’s offerings. Key Responsibilities • Deliver excellent service to brokers/customers to encourage business placement with the bank., • Proactively generate new business in the target market., • Achieve individual and Bank sales targets in collaboration with the Head of Intermediary Relations., • Build and maintain strong relationships with brokers, clearly communicating product features and lending criteria., • Attend business meetings and events to promote brand visibility and identify sales opportunities., • Network with brokers, networks, and stakeholders to expand business reach., • Act as key account manager for selected brokers/networks., • Ensure compliance with Bank policies and regulatory guidelines., • Manage the sales pipeline effectively with timely follow-ups., • Handle administration, reporting, and communication efficiently., • Set and manage broker/customer expectations to encourage repeat business., • Support brokers in case submission and ensure quality applications., • Onboard new brokers and networks to increase market share., • Perform additional tasks as assigned by line managers.

Job description: Working for NRG is game changing, if you are ambitious, driven with a strong work ethic, we want to hear from you. We are recruiting for a strong Gym Manager to join our growing team. Description: The Gym Manager position is a high-profile leadership position that is responsible for the gyms overall direction, coordination, operation, and success. The Gym Manager will ensure the Gym exceeds financial goals, while providing remarkable leadership in areas of customer service, sales, in-gym business performance, and member retention. The Gym Manager will provide daily support to a team of staff and offer on-going leadership, motivation, and development. They are responsible for casting, coaching, communication, alignment, and holding staff accountable to the NRG gym expectations. The Gym Manager will also act as the club ambassador to provide each member an unforgettable experience. Manage membership acquisition and retention, revenue and expenses on a daily basis. Manage financial budgets with planning, forecasting, and revenue generation from various club needs Review monthly reports for club revenue reconciliation, non-revenue. Calculate rotas to payroll monthly. Member & Team Member Relations Act as "The ambassador of your Gym" by greeting members, cultivating relationships, and encouraging connectivity by promoting an engaging and welcoming environment. Manage a team of Personal trainers and staff Provide exceptional customer service by assisting members with their suggestions and concerns. Perform a daily walkthrough to ensure that all areas of the club are clean, tidy and safe. Demonstrate a positive attitude and ensure staff and team members are providing the highest level of customer service, cleanliness, and performance at all times Authorise all employee status changes, new hires and terminations. Develop appropriate succession plans. Attend weekly calls and live meetings monthly. Qualifications & Experience: Proven & successful management experience within the Leisure Industry, with a focus on fitness operations Reps Level Three Personal trainer qualification. 3+ years’ experience in fitness, Leisure hospitality, or retail industries. Experience providing customer service and dealing with customer concerns Sales or fitness management experience highly preferred. Track record of success in a performance-driven work and sales culture Have broad oversight over all elements of the Gym events and promotions that drive revenue and contribution performance. Knowledge, Skills and Abilities • Experience interviewing and hiring department managers and front line team members, • Excellent supervisory, interpersonal communication, and time management skills, • Decision making, problem solving, strategic planning, and data analysis skills Proven conflict management skills, • Knowledge of standard office procedures and computer software Excellent customer service skills, • Ability to build relationships with members Excellent verbal and written communication skills, • Ability to effectively multi-task with tight deadlines both independently and within a team environment Ability to define problems, collect and analyse data, establish facts, draw valid conclusions and recommend solutions, • Ability to effectively build teams, • Ability to make decisions easily and quickly, • Excellent supervisory, presentation, and time management skills, • Knowledge and passion for the health and fitness industry Job Type: Full-time Additional pay: • Gym membership, • Health Hero cover

POSITION SUMMARY In conjunction with the Casino Manager, leads and manages the Casino operations including the core functions: day to day operational activities, guest relations, maintaining compliance in all gaming rules as per SQM, and directing the performance management of the Casino Staff. Hiring Requirements: • Minimum one-year experience internally as a Senior Casino Supervisor with consistently high performance ratings. (shipboard experience preferred), • One to two years progressive supervisory experience in a casino function with resorts, cruise lines, and hotels., • Ability to make decisions based on sound judgment regarding rules and regulations., • Ability to observe and recognize payout accuracy, dealer behavior and associated activities., • Satisfactory completion of Gaming Board/Commission approved dealer school., • Ability to manage the financial aspects of a casino operation, including the successful identification of expense reduction through cost efficiencies and revenue growth through promotional and up-selling activities. Ability to manage headcount within area as it relates to and supports the business needs of the vessel., • Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems and customer satisfaction evaluation techniques., • Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment., • Through working knowledge of computers, Internet access and the ability to navigate within a variety software packages such as Excel, Word, or related programs., • Bachelor’s degree in hospitality management, business administration or related filed from an accredited college or university or the international equivalent preferred

The Resident Associate is responsible for supporting the Resident Manager in ensuring the smooth operation of the buildings and providing an optimal customer experience from move-in, all the way through to move-out. This will involve managing the resolution of all reported issues from residents. This role involves working front of house and will include a lot of resident interaction to enhance resident experience. Key Accountabilities: Customer Service and Team • Ensure full knowledge of apartment and communal area systems and operation in order to deliver customer service in line with company living standards, • Assist the Events team when needed, to set up and present customer social events & activities, • Work closely with 3rd party suppliers/in-house departments (i.e. Night concierge, Leasing) supporting the Resident Manager deal with resident requests in line with departmental deadlines escalating more complex customer issues to the Resident Manager as necessary, • Work closely with the Defects Resolution Team to ensure customer work orders are validated prior to reporting as defects during contractor warranty period, arranging contractor access as required, • Delivering great customer service while adapting to customer/resident feedback to ensure we consistently strive to deliver on company living resident engagement targets Commercial • Drive and promote ancillary revenue in line with company Living Targets (i.e. storage pods, lounge hires etc.), • Network and regularly interact with customers to build customer relations and confidence in order to aid customer renewals and generate referrals, • Continually work with your Resident Manager to implement cost and time efficiencies to deliver on your P&L targets Operational/Compliance • Ensure cases received are acknowledged, actioned and closed out within agreed SLA, • Support Resident Manager to collate data for weekly/monthly reports as required by the Operations Manager, • Carry out daily inspections of development to ensure they are to standard and support the Development Manager with required health and safety compliance, • Ensure that all move in's & move out's are co-ordinated with the relevant living function and third parties, • Enable all specialist contractor/3rd party company access to buildings as required in line with departmental procedures, • Carry out daily and weekly checks keeping records to ensure apartments are always lease ready, • Attend and carry out all required apartment inspections to deliver the required living expectations, • Ensure post-PC snagging items are kept to a minimum and are dealt with in a timely manner, • Complete all salesforce activity related to the customer/resident journey in line with the operational SOP's, • Support the Resident Manager in the maintenance and admin of the development assets H&S • Ensure all matters relating to H&S compliance are adhered to and reported where required, including statutory checks as directed by the Resident Manager General Accountabilities: • Undertake additional relevant duties which fall under the general scope of the role, as directed by your Manager, raising any issues with capacity so they can be properly managed, • Participate in the full year and half year Performance Development Review process as reviewer and reviewee, meeting the standards and timescales required by the Company, • At all times ensure that your understanding and skill level regarding the Company's IT systems are up to date, as applicable to your role. Undertake IT training as required to ensure full and proper use of the available technology, • Demonstrate commitment to and align actions with the Company's values: Creative, People-First, Pioneering, Sustainable and Proud, • Work within the Company's policies and procedures, governance framework and standards, as detailed on the Company's intranet, • Remain knowledgeable about Group activities, benefiting from all forms of internal communication provided and acting as a positive ambassador for the Company at all times, • Use materials and resources effectively and efficiently to minimise waste and always consider the impact of potential actions alongside our Sustainability policies and goals before taking business decisions Qualifications/Experience/Skills: • ARLA/AIRPM qualifications or similar - desirable but not essential, • IT literate with CRM software and Excel experience, • Excellent communication and people skills Please note that working hours may vary due to business demands and availability to assist in resolving problems with customers outside of normal working hours may be required, especially by telephone. This role may involve an element of lone working or working alone which will be discussed between you and your line manager. Training will be provided, where required.

Job Title: Sales and Tailoring Assistant Location: Norton & Sons, Savile Row, London Position Type: Full-time, 5 days a week (including Saturdays) About Us: Established in 1821, Norton & Sons is one of Savile Row’s most storied tailors, known for our uncompromised craftsmanship and commitment to contemporary bespoke tailoring. As our business continues to grow, we are looking for a dedicated Sales and Tailoring Assistant to join our dynamic team on Savile Row. Role Overview: We are seeking a personable, highly motivated Sales and Tailoring Assistant who can help drive sales across our Bespoke, Made to Measure, and Ready to Wear offerings. As well as sales, this role offers the opportunity to help out with the smooth running of the behind the scenes process - helping to ensure that the workshop is working efficiently alongside our head cutter and undercutter and that customer deadlines are being met. This role is central to the client experience at Norton & Sons and will involve building lasting relationships with new and existing customers while maintaining the exceptional client experience we are known for. Key Responsibilities: Sales & Client Relations • Actively pursue and achieve monthly sales targets across all our available service offerings., • Deliver a personalised client service, offering expert guidance across Bespoke, Made to Measure, and Ready to Wear., • Follow through on all sales with detailed clientelling, proactive communication (including email outreach) and a positive sales attitude, highlighting the signature Norton & Sons bespoke style., • Maintain regular communication with clients, including outreach about seasonal collections, cloth options, trunk shows and appointments., • Work with our head of marketing to create newsletters and marketing ideas for successful future campaigns., • Build long-term relationships with clients through thoughtful follow-ups and a genuine understanding of their preferences and history with Norton & Sons., • Maintain detailed client records using our online system to support ongoing service and re-engagement. In-Store Operations • Support day-to-day operations on the shop floor including fittings, consultations, answering phone enquiries and undertaking general administrative duties., • Reporting to the store manager and working closely with the team, supporting across a variety of tasks as needed to ensure smooth daily operations., • Assist with merchandising, stock management, and general upkeep of the showroom., • Provide feedback on product performance and customer preferences to inform future product development. Trunk Shows & Outreach • Undertake our U.S. trunk shows when needed, representing the brand and securing sales opportunities for our large clientele in the states as well as growing business. Qualifications & Experience • Strong experience in sales with a track record of building excellent client relationships and driving business., • Excellent interpersonal and communication skills, both written and verbal., • Confidence in managing client relationships with discretion, warmth, and professionalism., • Comfortable working as part of a close-knit team in a fast-paced, client-facing environment., • Willingness to occasionally travel to the US as part of our trunk Shows., • Availability to work Saturdays as part of the regular weekly schedule., • Any experience within the tailoring industry, whether that be sewing, cutting or taking client measurements is preferred but not mandatory. Attributes • Warm, approachable, and professional with clients., • A strong interest in menswear, craftsmanship, and heritage brands., • A team player who thrives in a collaborative environment., • A willingness to adapt and take on a variety of roles within a small company., • Passionate about heritage, tailoring and craftsmanship but open to the ideas of innovation in a fast growing name on Savile Row., • Strong organisational skills with attention to detail and deadlines. What We Offer • The opportunity to be part of a respected, growing house on Savile Row., • Exposure to high-end menswear and craftsmanship at the highest level., • A supportive team environment with room for development. For any further enquiries, please contact us at

About Us London Fields Design School Based in East London’s creative heart, we offer flexible, career-focused digital design training delivered by industry professionals. Our students graduate with up to 20 software certifications, strong portfolios, mentoring, and hands-on placements within the creative community. London Software Training Established in 2012, we provide practical, hands-on training in industry-standard design software, both in-person and online. We support learners with live sessions, portfolio guidance, free refreshers, and tailored support to help them succeed in creative careers. The Role We’re seeking a capable and driven Project Manager to work closely with the Founder across two dynamic and fast-growing education brands: London Fields Design School and London Software Training. This role blends project management and strategic execution. You’ll be responsible for leading initiatives across departments while acting as a trusted right hand to the Founder—helping turn vision into actionable plans, managing key relationships and keeping operations aligned with company goals. It’s a perfect opportunity for someone who thrives in a creative, high-growth environment and wants to make a tangible impact every day. Your Role as a Strategic Project Manager • Act as the Founder’s key partner in executing business vision across both brands, • Lead projects in all areas of the business (operations, marketing, sales, creative, academic, partnerships), • Own and drive high-level projects with minimal supervision, • Pre-empt roadblocks and solve problems proactively across departments, • Communicate confidently and professionally on behalf of the Founder when required, • Bring structure, accountability and clarity to fast-moving initiatives, • Help develop and implement new ideas, services, systems and partnerships Key Responsibilities Project and Operations Management • Oversee day-to-day operations across both businesses, • Manage timelines of employees and delivery across multiple teams and initiatives, • Ensure each employee is thriving and working to their best potential, • Scope includes: Marketing, Sales, Branding & Communications, Customer Service & Experience, Academic & Course Development, Partnerships & External Relations, People & Culture Project Initiation • Analyse existing projects to identify areas for improvement and opportunities for upgrades, • Consult with the Founder and develop and implement new projects designed to enhance functional performance and income, • Engage with and utilise staff members to achieve agreed project outcomes Hands-on Work in Partnerships • Identify potential partners and create a target list, • Initiate contact with identified partners to arrange meetings, • Finalise mutually beneficial partnerships that contribute to business growth, • Operate autonomously, offering contributions beyond the scope of the sales team Independent Leadership • Take full ownership of your projects and operate autonomously without needing direct guidance from the Founder, • Ensure smooth execution of all operations, stepping in to cover tasks during the Founder’s absence What We’re Looking For • Proven experience in project management or operations — ideally in sales, marketing, education, or creative industries, • Excellent organisational and people management skills, • A calm, solutions-focused mindset with the ability to juggle multiple priorities, • Comfortable leading initiatives independently while working closely with the Founder, • Based in/near London, with the ability to be in our Hackney studio 4-5 days per week Desirable Experience • Creative Industries – Understanding of design, media, creative workflows, or tools like Adobe, AutoCAD or SketchUp, • Education and Training – Experience running programs, managing tutors, or supporting student engagement, • Sales and Business Development – Background in business growth, partnerships, or B2B engagement, • Marketing and Communications – Strong grasp of content strategy, brand storytelling and digital marketing Package • Location: East London (Hackney) – 4 Days in Office / 1 Day Remote Option, • A central leadership role in two exciting and growing education businesses, • Salary: Competitive, based on experience, • Performance bonus, • Annual performance-related pay review, • 30 days annual leave + bank holidays, • 1-year contract with potential for renewal or expansion, • The chance to work alongside the Founder on meaningful, high-impact projects, • An opportunity to help shape the future of design education

dnata Catering UK is the world’s largest inflight caterer. Now spanning more than 60 global locations, we continue to invest in growing our business through technology, new facilities and acquisitions. We’re growing where our customers want us to. Our Shift Manger will pro-actively manage the daily operation, with responsibility for the delivery of safety cost, quality, compliance and people KPIs – in line with company, legal and airline standards. To be actively involved and maintain an effective and productive team which focuses achievement on results and develops and sustains effective customer relationships. Key Responsibilities of a Shit Manager: • Highly motivated and driven in maintaining the highest standards in quality, food safety, HACCP and Health & Safety., • Pro-actively investigating all accidents/incidents/delays to determine the root cause and put in place the appropriate solutions to eradicate further reoccurrences., • To ensure work is completed according to daily work schedule and all costs are within agreed targets and any issues escalated to Operations Manager when necessary., • Work in collaboration with Shift Supervisor to ensure that rosters, work schedules and teams are managed effectively and in a fair and transparent method., • Ensure all material and product and related costs are allocated and effectively managed within budget and to deadlines., • Able to manage targets and ability to demonstrate their impact on business performance. Championing change initiatives and improvements with OPS Ex, • Ensure standards of external and internal customer service are met and use of effective pro-active commutation with all internal and external key stakeholders is maintained., • Adhering to all Legislation, Company Policy and Compliance standards are met., • Providing Leadership, coaching and training to the team and dealing with any employee relations issues according to Company policy. What do we need from you? • Problem solving skills., • Experience within the transport sector or logistics., • Stakeholder management., • Computer literate - Microsoft Outlook, Word and Excel, • Evidenced people management experience e.g. dealing with performance issues, holidays, rosters and absence management, • An understanding of cost and control management, • Attention to detail and accuracy, • Good organisation skills and flexibility Finally, what's in it for you? • An opportunity to be part of a global family., • Free breakfast, lunch and dinner on site, • Free tea and coffee whilst on shift, • £60 towards both, dental and optical cover through our Simply health Cash Plan, • £150 if you Refer a Friend, • Discounted gym membership at over 2000 gyms nationwide, • Cycle to Work Scheme, • Opportunity to enhance your learning through our inhouse apprenticeship programme, • Access to our Employee Assistance Programme (EAP) which offers counselling If you believe your skills and experience align with what we're looking for, we encourage you to apply — we’d love to hear from you!

Are you a passionate and driven sales and events professional with experience managing social and corporate events? Do you thrive in a fast-paced, customer-focused environment? If so, Compass Group UK&I has the perfect opportunity for you! We’re looking for an Event Sales and Marketing Manager to work with us! Location: London - Zone 1 Salary: £40,000 - £45,000 per annum depending on experience plus performance based bonus Working Pattern: 40 hours per week, Monday – Friday Job Purpose: To develop and execute strategic plans to drive sales, and achieve company objectives by managing both sales and marketing teams, conducting market research, creating campaigns, building customer relationships, and analysing performance data. Key Responsibilities: Required Skills and Experience: • Have 2+ years’ experience managing a sales team in events, venues or hospitality, • Be commercially minded and target-driven, with a strong track record of closing business, • Demonstrate proactive sales and new business success, • Be highly organised with strong negotiation and communication skills, • Lead with warmth, positivity and motivation, inspiring your team and building client trust, • Be proficient in MS Office and CRM systems, • Be flexible to host client visits, showcases and events including some occasional evenings and weekends Why join Compass Group? • Be part of the market leader in contract catering, • Work in a supportive, inclusive environment that values innovation and collaboration, • Excellent career progression opportunities across our diverse business sectors, • Access to a range of employee benefits including bonus schemes, car allowance, pension and Learning & Development programs Perks & Benefits • Primarily Monday to Friday, daytime schedule – enjoy your evenings and weekends!, • Free meals on duty made by your own team., • Pension scheme, life assurance, and financial wellbeing resources., • Discounts on travel, shopping, entertainment & more via our Perks at Work platform., • Recognition schemes – from Be a Star Awards to Long Service milestones., • Training, development, and career pathways across Compass Group UK&I., • A culture where you’re valued, supported, and free to be yourself.

Why Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling. You will manage Own Brand product development, quality and supplier base across various assigned categories by working closely with commercial, design and supply chain colleagues. Deliver the agreed NPD plans by providing technical expertise throughout the new product development process and ensure pre and post launch product compliance and supplier compliance with both ASW Guidelines and existing regulatory requirements. Here's the exciting bit…a great day includes Develop Own Brand product ranges across all of our categories with the commercial team; setting out the technical and corporate social responsibility requirements. Ensure all suppliers comply with and maintain compliance with ASW requirements. Deliver the technical elements of the New Product Development process and ensure ongoing product and supplier compliance with ASW guidelines and relevant legal requirements. Deliver the technical aspects of all critical paths to budget/cost and within set timescales. Technical Expert – be an expert source of technical information, standards and legal requirements across all of our categories Develop build and maintain effective working relationships with both internal and external stakeholders. Continually keep up to date with technical innovation to ensure we develop exciting market leading products Undertake store and supplier visits As a Senior Quality Control Manager you will be managing a small team and will be involved in the development and growth of the Superdrug technical team . Key Stakeholders Internal Own Brand team, Commercial team, Store operations, Customer relations, Legal, ASW Group Technical External Suppliers, Test houses, Industry Experts, Fragrance houses, Raw material suppliers. What you’ll need to succeed Must have a degree or equivalent in Cosmetic Science 8 years plus in Cosmetics & Toiletries. Healthcare experience would be an advantage. Managing and coaching experience of junior team members would be an advantage Proven experience working in fast paced commercial environment Commercial acumen Excellent communication skills and attention to detail Ability to work to deadline and prioritise workload Able to work on own initiative and problem solve Team player Resilient This role requires a strong mix of technical knowledge, organisational skills, and the ability to work with a wide range of stakeholders. Also required, is the ability to balance the need for compliance and diligence with the commercial need for development at pace. Here's what's in it for you • 33 days holiday rising to 38 days with length of service (inclusive of bank holidays), • 2 staff discount codes for yourself and a family member or friend, • 30% discount on Superdrug Own Brand Products both in store and online, • Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station, • Company pension matching and bonus, • We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it, • Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK, • We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!, • Unrivalled Learning and Development programmes Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station. For information on how we manage and store your data please go to

JDL Recruitment is excited to partner with a rapidly expanding data center developer who is seeking to hire an Infrastructure Manager based in London. This is a hybrid opportunity offering a local package which includes a basic salary, annual bonus, long term share incentive, pension and healthcare. Summary The Infrastructure Manager has a day-to-day reporting relationship to the Commercial Director and will play a key role in the successful delivery of high voltage substation and connection projects across all data centre developments. The role will require strong HV technical understanding, demonstrated experience understanding and operating within policy frameworks with power authorities and regulators, manage procurement of large-scale projects from design through to commissioning and responsible for developing and managing strong relationships with Utility stakeholders and technical consultants. Responsibilities • Project Delivery: Lead and manage the end-to-end delivery of high voltage substation, fibre connections, and grid connection projects, ensuring all components are completed on schedule, within budget, and meet the highest quality and technical standards, • Build and manage strong relationships with utilities, technical consultants and other energy, • stakeholders, • Develop strong relations and interface with utility and energy partners as the key contact, • Accountable for reviewing the related disciplines in the design process, providing instruction to RFIs and review/approve technical submittals, • Provide management, technical direction, decision-making and leadership for data centre HV procurement, • Develop renewable energy sourcing options and other sustainability initiatives in alignment with ESD mandates and customer requirements, • Communicate effectively with internal and external stakeholders, including clients, regulatory bodies, and contractors. Provide regular updates on project progress and key milestones., • Use technical knowledge in ensuring the successful delivery of projects within budget, scope, and timeline, • Establish and strengthen relationships and understanding of preferred vendor solutions to ensure efficient, cost effective and effective design solutions for technical requirements and integration, • Lead Project Management resource/s in managing the preparation of project documentation, • Scope, tender and engage consultancy services required for each project, • Manage the projects design requirements including peer reviews, presentations, internal stakeholder review and coordination, • Provide feedback on project, contractor and consultant performance to Commercial Director, • Identify potential risks in the project and develop mitigation plans to reduce or eliminate risks., • Ensure all works are carried out in compliance with industry regulations, safety standards, and environmental guidelines., • Contribute to the feasibility phase by undertaking due diligence activities to validate technical solutions in site selection Requirements • Bachelor’s degree in electrical engineering, plus minimum ten (10) years’ of relevant experience within utility network planning, procurement, project delivery and commissioning., • Strong project management or project lead experience including RFQ/RFP process, selecting relevant, • engineering teams, developing budgets, coordinating multiple consultant teams and facilitating meetings, • Demonstrate a high level of proficiency in commercial, business and energy markets, • Demonstrate understanding of hyperscale and co-location data centre operator’s technical requirements, • Demonstrate strong technical understanding of high voltage systems, including substations, transmission lines, electrical equipment, and network connections., • Strong proven experience in managing complex engineering projects with a focus on delivery, including experience with project management methodologies, risk management, and quality control, • Detailed knowledge of HV infrastructure and construction, and cost pricing

£70K - £85k plus £6k car allowance 10 % bonus and 10% Pension An exciting opportunity has arisen for an experienced Plant / Production Manager to lead operations at a Chemical industrial manufacturing site. You will play a key leadership role within a site team of around 60 ( 3 Shift managers) , responsible for delivering safe, efficient, and compliant operations while driving continuous improvement and fostering a high-performing culture. Our client is a recognised name within the industrial manufacturing sector, known for their strong values and commitment to staff retention and employee development. What You'll Be Doing • Lead day-to-day production and maintenance operations on site, ensuring safety, environmental and performance standards are met or exceeded., • Champion HSE culture, leading by example and ensuring compliance with relevant regulations and internal systems (ISO standards, risk assessments, audits)., • Manage relationships with key internal and external stakeholders, including direct negotiation and engagement with trade unions., • Oversee plant performance, resource planning, and infrastructure reliability to ensure consistent delivery to customer and business expectations., • Drive team development, motivation, and succession planning across a diverse, skilled workforce., • Lead site safety committees, emergency preparedness, and continuous improvement projects across production and site management., • Manage budgets, KPIs and ensure reporting, compliance and plant standards align with wider business goals. What You'll Bring • Proven experience as a Plant or Production Manager within a COMAH, chemical, process, heavy industry, paper&pulp, Renewables or other industrial manufacturing sites., • Strong Health, Safety, and Environmental (HSE) focus, with a track record of driving a safety-first culture., • Experience in managing trade union negotiations and fostering positive industrial relations., • Excellent leadership and interpersonal skills with a track record of engaging and developing teams., • Strong operational, strategic and analytical thinking – able to balance technical and people leadership. This role is 70 % People management, • HNC / HND or equivalent in Engineering or a related technical field is preferred, but equivalent experience will be considered.

Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place. Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security. Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security. This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day. This role can be based in either London, Schiphol (Amsterdam) or Wiesbaden (Germany) - unfortunately, we are unable to sponsor. Job Description The Digital Product Manager - Cyber Security is a senior position in the business and the respective Industry verticals. This is a global key role in the Aviation, Ports & Borders, Urban Security & Defense industry sectors functions. The role will report into the Global Director Digital Portfolio Director and is responsible for one or more of the company's digital product offerings, in this instance, Cyber Security. This role is about developing cybersecurity roadmap of all our products, not about the lifecycle of our Digital products, establishing the right supply chain behaviours when it comes to components that contain software and need regular updating. This would require chasing different parts of the organization to provide those parts and then define the proper 3rd party assessment and requirements we would like to see in our suppliers in line with the cyber laws (NIST, ISO 27001 etc) The role of Digital Product Manager - Cyber Security is to manage the life cycle (aligned to the PLP) of their digital products in order to generate maximum repeatable income, increase market share, increase profit, ensure return on investment and improve customer satisfaction/experience while responding and aligning to the Division and Group's overall portfolio strategy. The role’s workstreams/packages are validated by the Industry Director and their responsibility goes beyond the industry or site where they are located, to apply globally and across all industries within the division. Duties & Responsibilities: • Manage the resources necessary to deliver the Product/s that they are accountable for efficiently and effectively between the relevant site (Centre of Excellence (CoE / manufacturing facility) and the Regions, Markets, contract/client, affiliates and partners where applicable., • For their allocated portfolio own, create and be responsible for the outward-looking Market Requirements Documents (MRD) and the inward-looking Product Requirements Documents (PRD)., • Design, implement and drive cross functional activity to ensure the PRD meets the market demand and is fit for purpose aligned to the Product roadmap and business strategy., • Develop, release, and manage plans necessary to deliver the Product/s project / program that they are accountable for efficiently and effectively between the site (CoE / manufacturing facility) and the Regions, Markets, contract/client, affiliates and partners where applicable to ensure acceptable customer deliveries and business financial objectives are fit for purpose., • Manage the relevant PLP Gate process and associated milestones for their Product range in a timely and proactive manner., • Act as a liaison between Technology, Sales, Programs, Marketing and Service to assist in the creation of product technical specifications. Provide input from all departments to the R&D design team/s, coordinate design review meetings such that New Product Introductions (NPI) meet sales and business objectives., • Support Central, Regional and Market Sales and Pursuit team personnel in key situations for Bids & Proposals, providing the technical support and Product Compliance input when necessary., • Through periodic review maintain relevant technical content of sales support and sales/distributor training materials., • Prioritize proposed enhancements to their Product range and calculate the cost/benefit inputs to the return on investment discussion based upon the customer's strategy aligned to the MRD and PRD., • Drive Cost of Ownership (CoO) initiatives and VAVE activity throughout the business pertinent to their product line to maximize contribution margin while increasing market share., • Drive accountability toward achieving schedule, revenue and contribution margin commitments., • Analyse market information to develop and enhance product sales plans, including market segmentation, targeting and positioning., • Analyse Product (Functional, performance and Technology) Related customer complaints and lead action teams to resolve., • Lead individual projects for new product development and product rationalization initiatives in line with PLP milestone requirements., • Implement product launches, sales support and product promotions in line with PLP milestone requirement., • Identify and communicate voice of the customer (VOC) and critical customer requirements to the business build relationships with key decision makers within customers / regulators, • Deliver Product and/or Solution specific proposals, presentations, concepts and solutions to identified decision makers (internal and external)., • Work with Government Relations to leverage the governmental processes aligned to MRD and PRD.Interface with Production and Sales team for effective sales forecasts for their product line., • Work independently or with Industry segment managers to analyse competitors’ strengths, weaknesses and pricing to ensure optimized price setting and ad-hoc opportunities for accreting margin, • Conduct annual pricing reviews of all products and spare parts within area of responsibility., • Formulate service concept in close alliance with service commercial team and aligned to the PLP Process., • Accountable for ensuring platforming principles are applied across the full product range aligned with the rest of the Division. Qualifications • Excellent communication skills particularly in English (fluently spoken and written) in addition to any local language spoken at the place of work., • Currently working on Cyber Security related projects (NIST, ISO 27001), • The ability and motivation to persistently pursue and achieve / drive effective results which drive the business forward., • Collaboration and Influencing with a Global mindset, cultural awareness., • Proven matrix and stakeholder management skills/experience working virtually in diverse teams., • Overall, exceptional programme, project and time management skills – highly organised and detailed orientated, • The ability to make effective, timely decisions in a complex, global market by sourcing and analysing critical information., • The understanding and recognition of the organisation’s commercial environment and positioning themselves, their role and their actions in order to support the organisation’s commercial success., • The ability to engage, challenge and work effectively with others., • The ability to build an effective network of relationships both internally and externally, understanding their customers’ needs., • Willing and able to identify and support change and continuous improvement in own and wider business environment., • Ability to interact and produce results, to influence and lead cross functional teams in a matrix environment and to motivate teams without hierarchical link with functional responsibilities., • Ability to work in an international and multi-cultural environment. Additional Information We offer… Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective. Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place. We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity. At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (___)

Working with JOSEPH We are looking for talented individuals for our concession store at Selfridges London. As a Store Manager, you will lead, support, coach, challenge and empower your team to achieve the Company’s objectives through example setting, clear targets, training, excellent customer service expertise and effective merchandise presentation skills. You will work to ensure that the Company’s Values and objectives are embodied to ensure a seamless shopping experience for the client. The ideal candidate will have a positive and proactive approach to store administration and operations while ensuring that store and the team are engaged and motivated to consistently meet the Company’s standards and expectations. Key Responsibilities and Duties: This will include but is not limited to: Sales & Commerciality: • Drive sales in-store, exceeding Company's expectations., • Develop strong clienteling initiatives., • Manage budgets and suggest commercial solutions., • Ensure team understands commercial objectives. Customer Service: • Lead by example with brand knowledge and service., • Maintain high sales and service standards., • Handle customer concerns effectively., • Embody luxury service and Company Values. Leadership: • Set and manage team KPIs., • Develop succession plans., • Coach and mentor employees., • Manage employee relations effectively., • Promote a professional environment and positive mental health., • Own recruitment, training, and development. Store Operations: • Maintain Model Store Framework standards., • Conduct stock take and manage stock effectively., • Ensure health & safety is maintained in store., • Manage store administration and asset security., • Maintain housekeeping and safety standards. Key Skills & Experience: • Extensive luxury retail experience., • Strategy development and commercial knowledge., • Collaboration with key stakeholders., • Strong clienteling and sales track record., • Proficiency in POS and store systems., • Exceptional organizational and managerial skills., • Performance and employee relations management., • Relationship building and effective communication., • Training and development expertise., • Resilience, positivity, and innovation., • Initiative, problem-solving, and accountability., • Excellent time management and attention to detail. JOSEPH Company values Uncompromising We are driven by our ambitious expectations — good enough isn’t good enough. We understand that in order to compete and win in this category we must put our best foot forward, each and every time. Integrity How we treat our staff, make our product and the role we play in the industry and the world is underpinned by an unwavering integrity. We do the right thing, even when it’s not the easy thing. We never cut corners or sacrifice on our quality or our principles. Attention to detail. Thought, care and a great attention to detail goes into everything we do. It’s the only way we will consistently delight our customers. Restless Born from the mind and spirit of a pioneer, we are curious, entrepreneurial and always looking for new ways to push our brand, our business and our customer experience forward. At JOSEPH, we are committed to achieving a culture of diversity, inclusivity and gender balance. We value talent, regardless of age, gender, ethnicity, sex or any other factor. By applying via this platform for this position you agree to JOSEPH retaining your application and any other documentation as submitted by you in accordance with your application until such time that our recruitment and on boarding process is complete. In connection with your application, we must process your personal data, although this will be used for recruitment purposes only. Please refer to our Applicant Privacy Notice located on the JOSEPH Website for further details.

We are very excited to present this new role, it's perfect for an ambitious leader looking to steer an experienced team to new heights utilising their commercial marketing experience. As a Commercial and Marketing Manager, you’ll play hands-on role to support and lead the commercial strategy across marketing and product functions. Reporting directly to the Director, this position is responsible for executing commercial and marketing plans to build brand visibility, revenue growth, customer acquisition and retention. This role brings together practical execution, data-driven insight, and leadership to achieve commercial success. Key Commercial Responsibilities Strategic Ownership: • Execute marketing and product strategies aligned with company goals., • Support the product portfolio performance, ensuring profitability & market relevance across all product lines., • Assist in forecasting and managing revenue targets across marketing and product lines., • Manage the marketing budget to ensure efficient allocation and strong ROI., • Identify and support delivery of new or expanded revenue opportunities., • Present key performance data to the Senior Management Team (SMT), including lead volumes and campaign metrics, to support strategic decision-making and business planning ensuring marketing activity is delivered on time, within budget, and with clear ROI. Brand and Market Positioning: • Plan and deliver multi-channel marketing activity to drive customer acquisition, conversion, and loyalty., • Oversee paid media, SEO, email, organic social, partnerships, and offline marketing., • Create and manage PR initiatives including media relations, press releases, and press trips., • Contribute to pricing strategies and revenue models for products and campaigns., • Monitor competitor activity and market trends to inform commercial strategy. Partnerships & External Relations: • Build and manage Coop Partnership strategies with tourist boards, cruise lines, and other strategic partners., • Support commercial negotiations with suppliers and external partners., • Manage agencies and retainer partners to ensure commercial value and alignment. Performance & Data-Driven Decision Making: • Use customer and campaign data to refine messaging, product positioning, and performance., • Track and report on campaign and product performance, optimising strategies based on insights., • Conduct strategic marketing and product analysis to guide commercial decisions. Team Leadership & Development: • Lead, mentor, and support a small cross-functional team across the marketing and product departments, • Set clear objectives, provide support, and promote a culture of creativity, innovation, and commercial focus., • Align team objectives with business goals and ensure high performance across all commercial functions. About You You’re the perfect fit if you: o Proven experience in a commercial, product, or marketing management role within the travel industry. o Hands-on marketing experience across digital and offline channels, with a focus on performance and ROI. o Excellent communication and negotiation skills, with confidence in representing the business externally. o Experience leading and developing small teams. o Strong analytical skills, with the ability to interpret data and make commercially sound decisions. o Understanding of product development, contracting, and supplier negotiation. o Bring experience or a strong understanding of the Latin American tourism sector. o Have excellent communication skills and enjoy collaborating across departments. About Us Latin Routes is no ordinary tour operator. What started in a tiny office above a pizza shop has grown into a thriving company with two brands Latin Routes is an award-winning and leading UK tour operator specialising in holidays to Latin America. We have a passionate team of knowledgeable Travel Specialists ready to help clients plan the trip of a lifetime, designing their own Truly Individual Holiday. Polar Routes is the polar expedition cruise specialist, and we partner with over 22 operators to bring clients a huge range of expedition cruises to the Arctic, Antarctica and beyond. We take great pride in our unrivalled knowledge of the ships, itineraries and these wonderful destinations. We’re on-course to become the UK’s biggest wholesaler of expedition cruises to the polar regions. The Details The role is offered on a hybrid basis, working from the office in Kingston Upon Thames on Tuesdays and Thursdays. This enables the team to be together for collaboration and support; there is a bright and vibrant atmosphere in our office and the team regularly socialise both at company events and informally. For the other days you are welcome to choose whether you work from the office or at home, currently the majority of the team choose to work from home on those days. The hours are 38.75 per week, predominantly Monday-Friday. Shifts during the week will be 9am – 5:30pm, with 45 minutes for lunch. There may be the occasional requirement to flex the working times in order to manage workload or responses from overseas partners. In return you will receive a competitive basic salary and employees will also receive holiday and a generous company discount for personal trips. Our Vision & Mission ‘To be recognised as the best in what we do, by all those involved – our customers, our employees, and our partners’ We understand that true success comes from nurturing the people and environments behind the business, as well as those in front of it. It's for this reason that we have clear company values that underpin everything that we do as a business, and how we act as an employer. Each of our five core values has its own team, made up of employees from across the company, and led by an appointed Value Ambassador. These teams are responsible for ensuring their value is consistently upheld and interwoven into everything we do: through actions, activities, policies and other efforts, which are regularly monitored, changed and adapted according to our ever-evolving needs

An exciting opportunity has arisen for a Senior Supporter Care Manager to join a well-respected charity based in London. This is a full-time, permanent role leading the Supporter Care team to deliver exceptional donor stewardship and first-class supporter experiences, ensuring every supporter feels valued and connected to the charity’s mission. Key responsibilities of the role: • Lead and develop the Supporter Care team to deliver outstanding service and supporter communications, • Oversee donation processing, Gift Aid, and thanking procedures, ensuring accuracy and compliance, • Develop and implement strategies to enhance supporter satisfaction, retention, and engagement, • Use data and insight to improve processes and inform supporter journey development, • Manage and resolve complaints and sensitive enquiries effectively and professionally, • Collaborate with fundraising and communications teams to ensure a consistent, high-quality supporter experience, • Produce regular reports on performance, supporter feedback, and key metrics Ideal candidate profile: • Strong experience in supporter care, customer service, or donor relations, ideally within a charity environment, • Proven people management skills, with the ability to motivate and develop a team, • Excellent communication, organisation, and problem-solving abilities, • Confident working with CRM systems such as Raiser’s Edge or Salesforce, • Knowledge of data protection and fundraising compliance, • Passionate about delivering excellent supporter experiences and continuous improvement Location: Central London Salary: £51,000 per annum Working hours: Full-time, 35 hours per week Working pattern: Hybrid (2 days per week on-site) Contract: Permanent This vacancy is being actively shortlisted, so early applications are encouraged. We are an equal opportunities employer and welcome applications from all backgrounds.

Mode Search has partnered with a globally recognised Italian fashion house in their search for a Concession Manager, operating within one of London's most prestigious department locations, Harrods. This role oversees a team of seven people and is responsible for the overall running of the store. They are looking for a Manager who is a strong business leader and has experience driving sales performance. This brand is known for their extraordinary client experience and they are looking for someone who has proven skills in clienteling as well as the ability to train and guide the rest of the team to achieve targets. The Role • Analyse the business, propose action plans to reach qualitative and quantitative objectives, improve results, support key business strategies, • Partner with the Area Manager to maximise sales and margin goals, • Responsible for the sales and KPIs performance of the store, • Partner with the Area Manager to prepare periodical reporting on competitors, products, potential opportunities, • Analyse sell-through and liaise regularly with the different divisions on product availability and market trends to maximise productivity, • Develop business strategies, set achievable goals and targets and implement incentives to help boost sales team management, • Set personalised objectives for the year for every team member and follow-ups throughout the year to develop behaviour, performance and capabilities, • Create and foster a dynamic environment, motivate employees to maximise team spirit, promote teamwork and maintain harmonious staff relations, • Set achievable goals and targets, and ensure the staff follows company guidelines and is held accountable for achieving set goals, • Effectively manage all HR functions to support the team, • Attract, develop and lead a high-performance team through effective training, coaching and/or motivational activities, • Motivate the team to drive results through effective training, accountability and celebrating successes, • Ensure the in-store follow-up after training delivered on the brand, products, operations and soft skills, • Plan and conduct daily and weekly in-store briefings to motivate the team, set objectives and show how to reach them, • Support with informative and inspiring participation in the new staff onboarding experience, • Assure staff is groomed, inviting, professional, and knowledgeable on product and related company information Client Management, • Ensure superior customer service standards through constant follow-up with the team to deliver the brand experience, • Be a brand ambassador and build relationships with brand clients. Be an example for the team by engaging in customer interactions, • Develop and expand customer base by capitalising on high-profile clientele and sales Requirements • 3-5 years of experience in retail management – luxury experience preferred, • Bachelor’s degree in Fashion or Business preferred, • Full understanding of speciality retail, including business development, visual merchandising and store operations, • Strong relationship skills and ability to maintain long-term with clients and understand the needs and changes of the market, • Strong team management skills, with the potential to develop people personally and professionally. Please note that due to the high number of applications we are currently receiving, we are unfortunately not able to provide individual feedback to every candidate at this stage of the process. If your application is successful, you will be contacted by us in due course. You can also email your resume directly to us at if you would like to apply

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Construction Project Manager & Customer Relations Specialist. Excellent customer relations skills with the ability to handle inquiries and concerns professionally. Maintain strong relationships with clients, ensuring satisfaction and repeat business.

Manager, Customer Trust External Relations, Customer Trust External Relations. We are the safest place for customers to shop online, and the customer-obsessed tools our teams build help ensure customers have a trustworthy shopping experience in our store every time with every product, whether purcha

The business is now seeking to appoint a New Customer Relations Manager. As and when considered necessary or appropriate, the post-holder must be prepared to transfer to or undertake other duties to meet fluctuations or priorities in work demands at their immediate Manager’s discretion within reas

Team Leader vacancy at GAIL's Pimlico!.If leading a team to success makes you smile and puts a spring in your step, then please read on!.We are looking for Team Leaders who have a passion to join the GAIL’s family and for supporting and.With no day being the same, you must be organised and.As appr

We have an exciting opportunity for an experienced Account Manager to join our Facilities Services division at NG Bailey, taking full ownership for the delivery and performance of several key client accounts across London. As the lead point of contact for your clients, you’ll be at the heart of re

Team Leader vacancy at GAIL's Clapham Old Town!.If leading a team to success makes you smile and puts a spring in your step, then please read on!.We are looking for Team Leaders who have a passion to join the GAIL’s family and for supporting and.With no day being the same, you must be organised an

We always act with respect, empathy, and support to our employees, neighbours and customers. Own and manage the end-to-end product development process from concept to launch, following both Gail’s and customer NPD guidelines. Act as the main point of contact for customers, keeping Food, Commercial

Join Us as a Care Team Leader – Inspire the Next Generation of Support Workers.Monday to Sunday – working alternate weekends.At Lifeways, we believe in creating a workplace where you feel valued, supported, and empowered to make a real impact.As a Care Team Leader at John Wilson House service, y

Full-time Team Leader vacancy at GAIL's - Kings Road.If leading a team to success makes you smile and puts a spring in your step, then please read on!.We are looking for Team Leaders who have a passion to join the GAIL’s family and for supporting and.With no day being the same, you must be organis

Infrastructure Project Manager. The Project Manager will be responsible for delivering infrastructure projects within the financial services sector, ensuring solutions are cost-effective, supportable, and aligned with business needs. The role involves managing the full project lifecycle, coordinati

We always act with respect, empathy, and support to our employees, neighbours and customers. Own and manage the end-to-end product development process from concept to launch, following both Gail’s and customer NPD guidelines. Act as the main point of contact for customers, keeping Food, Commercial

As a Project Manager, you will have a role that is out of the ordinary and will be responsible for the delivery of high-value projects to our customers within our Systems Integration and Assurance portfolio. Project Manager - DV cleared, DefenceProject Manager - DV cleared, Defence. Development and

Bank Support Worker - London Whetstone Days and nights .Pro rata on hours worked .Flexible Additional Holiday Purchase Scheme.DBS check paid by Caretech prior to starting with us.Full induction programme to Care Certificate Standards.Free Employee Assistance Programme.We offer Appren

Team Leader vacancy at GAIL's Pimlico!.If leading a team to success makes you smile and puts a spring in your step, then please read on!.We are looking for Team Leaders who have a passion to join the GAIL’s family and for supporting and.With no day being the same, you must be organised and.As appr

Our high-end London based clients are seeking a motivated Team Leader with garden maintenance experience to join the existing teams.A driving licence is essential for this role, as is a proven experience of supervising a small team.Excellent communication skills are necessary as you will be expected

Customer Service Advisor in Oldbury, full-time on-site, ASAP start. Training typically lasts one to two weeks and will prepare you to handle a variety of customer interactions confidently. You’ll be dealing with complaints and complex queries, so previous customer service experience is essential.

To supervise and work as part of the team with the aim of ensuring productive working relationships within the team, with other site employees, managers, clients, members of the public and end users. Ensuring that all routine maintenance is carried out and escalate any major technical problems to th

Project Manager – CivilLocation: Suffolk - Hybrid (Possible travel to London). OverviewA leading engineering consultancy is hiring a Project Manager – Civil to support major nuclear infrastructure projects.