Customer representative jobs in United Kingdom - Page 2

A Shop Supervisor in a retail business plays a critical role in ensuring the smooth operation of the store, maintaining high levels of customer satisfaction, and managing the team effectively. The duties and responsibilities are tailored to the fast-paced and customer-focused nature of the grocery industry. Here’s a detailed breakdown of duties which we required for the job. 1. Team Management - Supervise and lead store staff, including cashiers, stock clerks, and customer service representatives. - Assign tasks, set schedules, and ensure adequate staffing during peak hours. - Train new employees on store policies, procedures, and customer service standards. - Monitor employee performance and provide feedback or coaching as needed. - Foster a positive and productive work environment. 2. Customer Service - Ensure customers receive prompt, friendly, and efficient service. - Address customer complaints, inquiries, and issues in a professional manner. - Monitor customer feedback and implement improvements to enhance the shopping experience. - Maintain a clean, organized, and welcoming store environment. 3. Inventory Management - Oversee stock levels and ensure shelves are well-stocked and organized. - Coordinate with suppliers and vendors for timely delivery of groceries. - Conduct regular inventory checks to prevent overstocking or stockouts. - Manage perishable items (e.g., fruits, vegetables, dairy) to minimize waste and ensure freshness. - Implement inventory control systems to track stock accurately. 4. Store Operations - Ensure the store operates efficiently and complies with company policies and procedures. - Oversee the opening and closing procedures of the store. - Monitor cash registers, handle cash discrepancies, and ensure accurate transactions. - Maintain store cleanliness, including aisles, checkout areas, and storage spaces. - Ensure compliance with health and safety regulations (e.g., food safety standards. 5. Sales and Promotions - Implement promotional campaigns and ensure displays are attractive and well-stocked. - Monitor the effectiveness of promotions and provide feedback to management. - Upsell products and encourage customers to take advantage of deals. - Analyze sales data to identify trends and opportunities for growth. 6. Quality Control - Inspect incoming goods to ensure they meet quality and freshness standards. - Remove expired or damaged products from shelves promptly. - Ensure proper storage of perishable and non-perishable items to maintain quality. 7. Financial Management - Monitor daily sales and cash flow. - Prepare and submit sales reports to management. - Identify opportunities to reduce costs and improve profitability. - Manage budgets for staffing, inventory, and store operations. 8. Health and Safety Compliance - Ensure the store complies with food safety regulations and hygiene standards. - Train staff on proper handling and storage of groceries. - Conduct regular safety inspections and address potential hazards. - Maintain proper documentation for health and safety audits. 9. Vendor and Supplier Coordination - Build and maintain strong relationships with suppliers and vendors. - Negotiate pricing and terms to ensure cost-effectiveness. - Resolve any issues related to deliveries, quality, or pricing. 10. Problem-Solving - Address operational challenges, such as equipment malfunctions or staffing shortages. - Handle customer complaints and resolve conflicts effectively. - Develop contingency plans for unexpected situations (e.g., power outages, supply chain disruptions 11. Reporting and Analysis - Generate reports on sales, inventory levels, and customer feedback. - Analyze data to identify trends, inefficiencies, and areas for improvement. - Provide recommendations to management for optimizing store performance. 12. Communication and Collaboration - Act as a liaison between staff and upper management. - Communicate store goals, policies, and updates to the team. - Collaborate with other departments (e.g., marketing, logistics) to ensure alignment. Key Skills and Qualities - Strong leadership and team management skills. - Excellent communication and interpersonal abilities. - Attention to detail and organizational skills. - Knowledge of grocery products, inventory management, and food safety standards. - Ability to work in a fast-paced environment and handle multiple tasks. - Customer-focused mindset with a problem-solving attitude.

A Shop Supervisor in a retail business plays a critical role in ensuring the smooth operation of the store, maintaining high levels of customer satisfaction, and managing the team effectively. The duties and responsibilities are tailored to the fast-paced and customer-focused nature of the grocery industry. Here’s a detailed breakdown of duties which we required for the job.: ** 1. Team Management** Supervise and lead store staff, including cashiers, stock clerks, and customer service representatives. Assign tasks, set schedules, and ensure adequate staffing during peak hours. Train new employees on store policies, procedures, and customer service standards. Monitor employee performance and provide feedback or coaching as needed. Foster a positive and productive work environment. ** 2. Customer Service** Ensure customers receive prompt, friendly, and efficient service. Address customer complaints, inquiries, and issues in a professional manner. Monitor customer feedback and implement improvements to enhance the shopping experience. Maintain a clean, organized, and welcoming store environment. ** 3. Inventory Management** Oversee stock levels and ensure shelves are well-stocked and organized. Coordinate with suppliers and vendors for timely delivery of groceries. Conduct regular inventory checks to prevent overstocking or stockouts. Manage perishable items (e.g., fruits, vegetables, dairy) to minimize waste and ensure freshness. Implement inventory control systems to track stock accurately. ** 4. Store Operations** Ensure the store operates efficiently and complies with company policies and procedures. Oversee the opening and closing procedures of the store. Monitor cash registers, handle cash discrepancies, and ensure accurate transactions. Maintain store cleanliness, including aisles, checkout areas, and storage spaces. Ensure compliance with health and safety regulations (e.g., food safety standards). ** 5. Sales and Promotions** Implement promotional campaigns and ensure displays are attractive and well-stocked. Monitor the effectiveness of promotions and provide feedback to management. Upsell products and encourage customers to take advantage of deals. Analyze sales data to identify trends and opportunities for growth. ** 6. Quality Control** Inspect incoming goods to ensure they meet quality and freshness standards. Remove expired or damaged products from shelves promptly. Ensure proper storage of perishable and non-perishable items to maintain quality. ** 7. Financial Management** Monitor daily sales and cash flow. Prepare and submit sales reports to management. Identify opportunities to reduce costs and improve profitability. Manage budgets for staffing, inventory, and store operations. ** 8. Health and Safety Compliance** Ensure the store complies with food safety regulations and hygiene standards. Train staff on proper handling and storage of groceries. Conduct regular safety inspections and address potential hazards. Maintain proper documentation for health and safety audits. ** 9. Vendor and Supplier Coordination** Build and maintain strong relationships with suppliers and vendors. Negotiate pricing and terms to ensure cost-effectiveness. Resolve any issues related to deliveries, quality, or pricing. ** 10. Problem-Solving** Address operational challenges, such as equipment malfunctions or staffing shortages. Handle customer complaints and resolve conflicts effectively. Develop contingency plans for unexpected situations (e.g., power outages, supply chain disruptions). ** 11. Reporting and Analysis** Generate reports on sales, inventory levels, and customer feedback. Analyze data to identify trends, inefficiencies, and areas for improvement. Provide recommendations to management for optimizing store performance. ** 12. Communication and Collaboration** Act as a liaison between staff and upper management. Communicate store goals, policies, and updates to the team. Collaborate with other departments (e.g., marketing, logistics) to ensure alignment. ** Key Skills and Qualities** Strong leadership and team management skills. Excellent communication and interpersonal abilities. Attention to detail and organizational skills. Knowledge of grocery products, inventory management, and food safety standards. Ability to work in a fast-paced environment and handle multiple tasks. Customer-focused mindset with a problem-solving attitude. By effectively managing these responsibilities, a Shop Supervisor ensures the grocery store operates efficiently, delivers exceptional customer service, and achieves its sales and operational goals.

A Shop Supervisor in an online retail e-commerce business plays a crucial role in ensuring smooth operations, customer satisfaction, and efficient team management. Below are the key duties and responsibilities: 1. Team Management Supervise Staff: Oversee the performance of customer service representatives, warehouse staff, and other team members. Training: Train new employees on company policies, product knowledge, and customer service standards. Scheduling: Create and manage work schedules to ensure adequate coverage during peak hours. Performance Reviews: Conduct regular performance evaluations and provide feedback to team members. 2. Customer Service Issue Resolution: Handle escalated customer complaints and ensure timely resolution. Quality Assurance: Monitor customer interactions to ensure high service standards are maintained. Feedback Collection: Gather customer feedback to identify areas for improvement. 3. Operations Management Order Fulfillment: Oversee the order processing, packaging, and shipping to ensure timely delivery. Inventory Management: Monitor stock levels and coordinate with suppliers to replenish inventory as needed. Quality Control: Ensure products meet quality standards before they are shipped to customers. 4. Sales and Marketing Support Promotions: Assist in implementing online sales promotions and marketing campaigns. Product Listings: Ensure accurate and appealing product descriptions and images on the e-commerce platform. Sales Analysis: Analyze sales data to identify trends and recommend strategies to boost sales. 5. Technology and Systems Platform Management: Oversee the functionality of the e-commerce platform, ensuring it is user-friendly and up-to-date. Data Security: Ensure customer data is handled securely and in compliance with data protection regulations. System Troubleshooting: Address technical issues related to the e-commerce platform and coordinate with IT support if necessary. 6. Reporting and Analytics Performance Metrics: Track key performance indicators (KPIs) such as order accuracy, delivery times, and customer satisfaction. Reporting: Prepare regular reports on sales, customer service performance, and operational efficiency. Data Analysis: Use analytics tools to gain insights into customer behavior and sales trends. 7. Compliance and Policies Policy Enforcement: Ensure all team members adhere to company policies and procedures. Regulatory Compliance: Stay updated on e-commerce regulations and ensure the business complies with legal requirements. 8. Vendor and Supplier Coordination Supplier Relations: Maintain good relationships with suppliers and negotiate terms to ensure cost-effectiveness. Vendor Management: Oversee the performance of third-party vendors, such as logistics partners. 9. Continuous Improvement Process Optimization: Identify inefficiencies in operations and implement improvements. Innovation: Stay updated on industry trends and recommend new technologies or strategies to enhance the business. 10. Communication Internal Communication: Facilitate clear communication between different departments (e.g., marketing, warehouse, customer service). External Communication: Serve as a point of contact for external stakeholders, such as suppliers and logistics partners. Key Skills and Qualifications: Strong leadership and team management skills. Excellent communication and customer service skills. Proficiency in e-commerce platforms and tools. Analytical skills to interpret sales data and performance metrics. Problem-solving abilities to address operational challenges. Knowledge of inventory management and order fulfillment processes. By effectively managing these duties and responsibilities, a Shop Supervisor can significantly contribute to the success and growth of an online retail e-commerce business.

SELF- EMPLOYED POSITION [ If you are currently pursuing your undergraduate studies and hold a student visa, we kindly ask that you refrain from applying, as visa restrictions unfortunately do not permit self-employed status. Thank you for your understanding.] Job Summary We are seeking an enthusiastic and dynamic Brand Ambassador to represent our brand and engage with customers in a positive and impactful manner. The ideal candidate will be passionate about our products, possess excellent communication skills, and have a strong ability to market our brand effectively. As a Brand Ambassador, you will play a crucial role in enhancing brand awareness and driving customer loyalty. Duties - Actively promote the brand through various channels, including events, social media, and direct customer interactions. - Engage with customers to provide information about products and services, ensuring a high level of customer service. - Conduct market research to gather insights on customer preferences and competitor activities. - Collaborate with the marketing team to develop promotional strategies that align with brand objectives. - Represent the brand at events, trade shows, and community activities to increase visibility. - Collect feedback from customers to improve product offerings and overall customer experience. Requirements - Proven experience in a customer service or sales role is preferred. - Strong communication skills with the ability to engage effectively with diverse audiences. - Bilingual abilities are a plus, enabling effective communication with a broader customer base. - Demonstrated ability to market products and services creatively and persuasively. - A proactive approach to problem-solving and the ability to work independently as well as part of a team. - A genuine passion for the brand and its values, along with a desire to learn more about the industry. Why Join Us? - Competitive Earnings: The more effort you put in, the greater your income potential. - Transparent Process: Clear guidance on your earning potential and expectations provided during the interview. - Professional Development: Gain valuable experience in the financial services industry. How to Apply Ready to take the next step in your career? Send your CV along with a short cover letter detailing your experience and interest in the position. Important: Ensure you fully understand and agree to the commission-based nature of this role before applying. Take charge of your career today and join a company that values growth, innovation, and success!

Want to be part of building the digital future? As a Cable Operative, you'll be on the front lines, constructing and maintaining cutting-edge telecommunications networks. This isn't just about pulling cables – you'll be a key player in connecting homes and businesses to the world. Your work will involve everything from heavy cable pulling (using specialised equipment and good old-fashioned muscle) and precision jointing in diverse locations, to identifying and working with specific cable components. If you're a hands-on problem-solver who enjoys working independently and as part of a team, this could be the perfect opportunity for you. Freelance and contract positions are available. What You'll Do: - Install the Connections: Use state-of-the-art telecoms equipment to install fibre, copper, and CATV cables, meeting precise client specifications. - Track Your Progress: Keep detailed records of your work using our internal database. - Be a Network Ambassador: Represent our company professionally and courteously when interacting with service providers, customers, the public, and Virgin Media employees. - Maintain Top-Notch Quality: Adhere to Virgin Media's high standards (training and resources - Close the Loop: Document all changes and updates, ensuring Virgin Media is informed of completed tasks. - Work Safe, Work Smart: Follow all safety regulations, including the National Roads & Street Works Act. - Maintain Your Gear: Ensure all equipment is in excellent and safe working condition. Requirements - Communication Skills: You're a great communicator, able to explain technical details clearly and concisely. - Independence: You're comfortable working autonomously. - Organisational Skills: You can prioritise, organise, and manage your workload effectively. - Tech Savvy: You're comfortable with technology and eager to learn about telecommunications infrastructure. - Attention to Detail: You're observant, analytical, and have a keen eye for detail. - Professionalism: You're well-presented and possess strong communication skills. - Computer Skills: You're proficient in Microsoft Excel and Word. - Driving License: You hold a full, clean, and valid UK driving license (minimum 1 year). - Security Clearance: DBS/necessary security checks will be carried out.

No experience needed- full training provided Choice Marketing is a young, dynamic direct sales and marketing company who are rapidly expanding We are currently looking to grow our sales team here in Colchester with bright, talented individuals with bounds of ambition, who are looking to start a rewarding career within Sales What does it mean to be a Trainee Sales Assistant? Our Sales Assistants represent some of the biggest brands in the UK with their impeccable face to face customer service. This is an interactive role, working within a team and representing well claimed global brands to ensure customer acquisitions. it encourages you to constantly learn new skills, push your potential and break comfort zones. Whats in it for you? Career progression and Business Development pathways. Opportunities to Travel: European Rest and Retreats like Ibiza and Marbella, skiing trips, and Australia for top performers, as well as UK business trips for networking and career advancement trips. Training and Development with one on one coaching: Customer Service training, Marketing information, Team Leadership and building. With some huge expansion occurring within our organisation, we also have exciting opportunities to help support the growth of the business into Manchester in the next quarter. The role itself is performance based, with an excellent weekly pay structure OTE tend to average between £400-500 per week for those in training positions Job Type: Full-time Schedule: - Monday to Friday - Supplemental pay types: - Performance bonus - Work Location: - In person - Colchester

Assist in-store customers by discussing their requirements and advising on product selection, capabilities, and limitations. Provide quotes on pricing, credit details, delivery timelines, and payment arrangements. Identify and engage potential new business clients, including local businesses, restaurants, and organizations, to expand our customer base and foster long-term partnerships. Represent Kent Quality Fish at local events and outreach initiatives to enhance brand awareness and secure new clients locally and regionally. Maintain accurate records of sales, manage accounts, and handle customer complaints effectively. Collaborate with the management team and staff to ensure smooth in-store operations and maximize cross-selling opportunities.

This is an great opportunity to represent one of the six biggest energy companies in the UK, Scottish Power. As a Sales Consultant you will be talking to customers face to face in a retail environment in order to help them find the best solution for their home energy needs and be rewarded highly for your effort. This role is not commission only and offers an hourly rate along with a generous uncapped commission structure which gives you an OTE of £60,000 a year! The hours of work offer flexibility with some evening and weekend work coming with the role. The benefits include: · Unlimited earning potential · Scottish Power Incentives · Blue Chip company · Uniform/iPad provided · Ongoing training In terms of location you will be based solely in Leicester, working in locations such as shopping centres, supermarkets and other busy retail spots. This is full time self employed position with a weekly pay structure. We would love to work with people who are great communicators and driven to produce the best result for our customers. So if that sounds like you, simply apply and we will be in touch to discuss the role in more detail and your suitability. Thank you from the Blue Supply Ltd team.

About Us: Asus Energy is a startup provider on solar energy solutions, dedicated to helping homeowners and businesses reduce their energy costs while promoting sustainable living. We specialize in high-quality solar panel installations, battery storage, and energy efficiency solutions. Job Summary: We are seeking a motivated and results-driven Solar Sales Representative to join our dynamic team. The ideal candidate will be responsible for generating leads, educating customers on the benefits of solar energy, and closing sales. This role is perfect for individuals passionate about renewable energy and eager to grow in a fast-paced industry. Key Responsibilities: Identify and generate leads through various channels, including referrals, cold calling, door-to-door sales, and networking. Educate potential customers on the benefits of solar energy and how it can reduce electricity costs. Conduct site evaluations and assess customers’ energy needs. Prepare and present customized solar solutions tailored to each client's property and budget. Manage the entire sales cycle, from initial contact to closing the deal. Collaborate with the installation team to ensure seamless project execution. Stay up-to-date with industry trends, government incentives, and financing options. Meet or exceed monthly and quarterly sales targets. Qualifications & Skills: Sales Experience: 1-3 years of experience in sales, preferably in solar, real estate, home improvement, or related industries. Communication Skills: Strong ability to engage, persuade, and build relationships with potential clients. Self-Motivated & Goal-Oriented: A proactive attitude with a drive to succeed. Technical Understanding: Basic knowledge of solar energy systems Problem-Solving Skills: Ability to address customer concerns and provide customized solutions. Valid Driver’s License: Reliable transportation for in-person client visits . Why Join Us? Competitive Compensation: Base salary + Uncapped commission opportunities. Growth Opportunities: Career advancement in the rapidly growing renewable energy industry and as a startup, management opportunities will arise quickly Impactful Work: Help homeowners and businesses save money while promoting a greener planet.

Sales Representative Sales and Customer Service Do you have great customer service good work ethic and would like to build your own business? Our client is a fast-paced Sales and Marketing Company who are expanding fast across the UK. We represent some of the most well-known brands in the country and current expansion means that we are looking to develop their team of customer service and sales representatives. Successful applicants can enjoy: An Immediate Start in a fun and social environment Uncapped commission only earnings paid weekly Great progression opportunities for ambitious candidates National and International Travel Opportunities Great uncapped weekly-earned commissions and fantastic incentives. If you have a great attitude and exceptional customer service skills and are looking for a career in sales, customer service and marketing, this is the opportunity for you to represent these brands in an Residential environment.

Job Responsibilities As a Sales Executive, you’ll drive revenue growth by building relationships, managing accounts, and closing deals. Key responsibilities include: Identifying new sales opportunities through lead generation, cold calling, and networking. Conducting product or service presentations tailored to the needs of clients and prospective customers. Negotiating contracts and agreements, ensuring mutual satisfaction and alignment with company goals. Overseeing a portfolio of existing accounts, strengthening client relationships, and identifying upselling opportunities. Collaborating with internal teams, including marketing and customer support, to ensure a seamless client experience. Meeting and exceeding sales quotas, tracking progress using CRM software, and generating regular performance reports. Staying informed about industry trends, competitors, and emerging market opportunities to maintain a competitive edge. Representing the company at industry events, conferences, and trade shows to enhance brand visibility and generate leads.

NOTE - Short-term six month contract initially, with potential to make permanent. We are looking for a confident and motivated Outbound Sales Representative to join our team. In this role, you will be reaching out to garages to introduce and offer our services. Initially on a short-term six month contract with specific responsibility for working directly with the Managing Director on launching a new project. Your goal is to build relationships, explain the benefits of our solutions, and generate sales. If you enjoy speaking with people, have a persuasive nature, and thrive in a target-driven environment, we want to hear from you! Key Responsibilities · Make outbound calls to garages to promote our services. · Identify customer needs and offer tailored solutions. · Build and maintain strong relationships with garage owners and managers. · Overcome objections and close deals effectively. · Keep accurate records of calls, conversations and sales. · Meet and exceed sales targets. Requirements · A knowledge of vehicle mechanics and/or an interest in cars would be advantageous. You will have previous experience of communicating with customers and suppliers over the telephone. You will possess key skills in building a trusting rapport with suppliers via the telephone. You will be confident talking to customers and suppliers in a professional manner on the telephone. You will have good IT skills and be happy to support with administration duties. You will be a self-starter, speedy worker, organised and someone who takes pride in what they do.