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Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Analyst/Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands-on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Analyst/Manager, you will: • Own and lead Problem Management & Known Error activities within SLA and KPI timeframes., • Act as a 2nd/3rd-line escalation point for technical service issues whilst adhering to change and configuration management processes., • Troubleshoot application specific, hardware, and endpoint problems., • Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities., • Design automation to improve processes and reduce recurring incidents., • Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds., • Experience in IT support/problem management in a professional office environment., • Strong troubleshooting and analytical skills with excellent attention to detail., • Genuine passion for root-cause analysis and long-term issue eradication., • Customer-centric mindset with great communication skills (in-person, phone, email, chat)., • Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments., • Ability to prioritise effectively and take full ownership of tasks., • Collaborative team player who supports others and champions continuous improvement. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

NO AGENCIES Customer Experience Executive Job Type: Permanent - Office based, Manchester Salary: £35,000 + performance Related Bonus About us We are a passionate, purpose-driven organisation specialising in upskilling and supporting those who work directly with vulnerable children and adults in the children looked after and care sectors. Our mission is to empower care professionals with the skills, confidence, and knowledge to provide the highest quality of care—ultimately transforming the lives of those they support. By joining us, you will not only make a tangible impact within our business but also help improve the lives of vulnerable individuals who rely on skilled, compassionate care. The Role We are seeking a proactive, professional, and detail-oriented individual to join our Customer Experience team as a Customer Experience Officer. In this role, you will act as the first point of contact for clients and learners, ensuring their journey with us is seamless, supportive, and of the highest standard. You will handle client and learner queries, provide tailored training proposals, and support both online and face-to-face training administration. You will also play a key role in delivering demonstrations via zoom, updating stakeholders on product and service developments, escalating issues and suggestions, and maintaining the accuracy of our data systems. Additionally, you will identify opportunities to cross-sell and up-sell relevant training services and products to clients, enhancing the overall customer experience and contributing to business growth. Strong communication skills, excellent phone etiquette, and a solutions-focused mindset are essential. Key Responsibilities: Client & Learner Support • Respond promptly and professionally to client and learner issues via telephone, email & CRM tickets., • Provide clear, accurate information on training, services, and updates during all calls., • Prepare and deliver proposals tailored to client needs., • Develop and present proposals for face-to-face training sessions., • Act as a consistent point of contact for allocated client accounts, ensuring regular engagement and support., • Build and maintain strong, long-term relationships with clients to drive satisfaction, retention, and loyalty., • Monitor client activity, renewal dates, and contract performance, ensuring all commitments are fulfilled., • Identify opportunities to expand relationships through proactive communication, training insights, and solution recommendations., • Collaborate with internal teams to ensure a seamless client experience and timely delivery of agreed services., • Provide management with regular feedback and updates on client health, risks, and potential growth opportunities. Administration & Data Management • Support the smooth administration of face-to-face training, including scheduling, documentation, and coordination., • Maintain and cleanse databases to ensure accurate, up-to-date information., • Ensure all communications are professional, courteous, and solution-focused., • Keep stakeholders informed of updates during all interactions., • Identify opportunities to cross-sell and up-sell additional training or services., • Escalate issues, feedback, and ideas to management promptly and constructively. About You We’re looking for someone who: • Proven experience in customer service, client relations, or learner support roles., • Excellent listening, verbal, and written communication skills., • Strong phone etiquette with the ability to build rapport quickly., • Confident in delivering demonstrations and explaining proposals clearly., • Highly organised, detail-oriented, and accurate in record-keeping., • Ability to manage multiple tasks and priorities simultaneously., • Proactive, solution-focused, and confident in escalating issues and suggestions., • A collaborative team player with strong stakeholder engagement skills., • Commercial awareness with experience in cross-selling or up-selling., • Experienced and confident using CRM systems, email systems and live chat tools. Desirable Experience • Background in training, education, or care sectors., • Experience preparing and delivering proposals., • Familiarity with CRM or LMS systems for managing client and learner interactions., • Knowledge of regulatory and safeguarding requirements. What we offer • Supportive Team: Join a mission-driven, collaborative workplace where compassion and excellence are core values., • Meaningful Work: Play a vital role in supporting care professionals and enhancing learner and client experiences., • Central Location: Work in a comfortable, accessible city-centre office., • Competitive Package: £35,000 base salary, 33 days of paid holiday, plus Performance Related bonus., • Growth Opportunities: The chance to grow your skills in sales, client engagement, and customer experience.

We're Hiring – E-Commerce Executive | Stockport We're looking for an E-Commerce Executive to join the team at Asset Technology and help grow our online retail operations across platforms such as eBay, Amazon, Shopify and Back Market. This role is perfect for someone with experience in online marketplaces, product listings, customer service and digital retail who wants to develop their career in e-commerce and technology resale. You'll be involved in: ✔ Managing marketplace product listings ✔ Optimising online sales performance ✔ Supporting customer enquiries and order management ✔ Identifying products to sell across our platforms ✔ Helping grow our online retail presence A strong interest or knowledge in IT / technology would be a big advantage. About the Role Asset Technology is looking for a motivated and detail-oriented E-Commerce Executive to support and grow our online retail and marketplace sales operations. This role will focus on managing product listings, optimising online sales performance, improving conversion rates and delivering an excellent customer experience across multiple digital sales channels. You will play a key role in supporting the day-to-day running of our e-commerce platforms and online marketplaces, ensuring products are accurately listed, orders are processed efficiently and opportunities to grow online revenue are identified. Our E-Commerce Retail Platforms Our e-commerce retail department operates across a number of platforms including: • eBay, • Amazon, • Shopify, • Back Market, • OnBuy, • TikTok, • Social Media Marketplaces, • Other online sales platforms Key Responsibilities • Manage and optimise product listings across all e-commerce platforms, ensuring product titles, descriptions, pricing and images are accurate and optimised for search visibility and sales performance, • Monitor online sales data, platform analytics and marketplace performance to identify trends and opportunities to improve conversion rates and revenue, • Assist with inventory management and stock control, ensuring product availability across multiple platforms, • Respond to customer enquiries via phone, email, chat or social media regarding products, orders, shipping and returns, • Support order management and fulfilment, including order tracking, cancellations and modifications, • Resolve customer issues efficiently, working with warehouse, logistics and internal teams to ensure a positive customer experience, • Maintain strong product knowledge to provide accurate information and recommendations, • Provide support for customers experiencing issues with online ordering, payments or marketplace platforms, • Capture and analyse customer feedback and product reviews to identify improvements, • Identify opportunities for upselling and cross-selling products to increase order value, • Ensure compliance with company policies, e-commerce best practices, data protection and marketplace policies, • Maintain accurate documentation of customer interactions and order records, • Contribute to continuous improvement of product listings, online sales performance and marketplace operations, • Assist in identifying high-demand or profitable IT products suitable for sale across our online marketplaces What We're Looking For • Must have experience working with the following e-commerce platforms and online marketplaces - eBay, Amazon, Back Market and Shopify, • Strong customer service and communication skills, • Good understanding of online retail operations, product listings and marketplace management, • Ability to analyse sales performance data and identify growth opportunities, • Highly organised with strong attention to detail, • Ability to manage multiple platforms and priorities, • A strong understanding or knowledge of IT / technology would be highly beneficial Why Join Asset Technology Asset Technology specialises in IT asset recovery, refurbishment and technology resale, helping organisations extend the life of technology while delivering value through our online retail platforms. You will be joining a growing team where you can develop your career in e-commerce, online marketplaces and digital retail. Apply via LinkedIn to find out more.

Mobile Train Presentation Operative (Night Shifts)\n Northern Railway\n £13.57 per hour\n 6–9 Month Temporary Contract\n\nNight Shift Opportunity. Help Keep Northern’s Trains Clean, Safe, and Ready for Service\n\nThe Role and About You\n As a Mobile Train Presentation Operative, you will play a key role in maintaining the cleanliness and presentation standards of Northern Railway’s fleet across multiple locations. This is a mobile position, requiring travel between sites, where you will primarily carry out deep interior cleaning of train carriages, with occasional exterior cleaning duties as required.\n\nYou will ensure trains are thoroughly cleaned and prepared for daily passenger service. This role is essential in delivering a safe, comfortable, and hygienic environment for customers.\n\nThis position offers a structured work pattern of 5 days on, 3 days off, operating on a Sunday to Saturday rota, with working hours from 9:45pm to 6:00am. This post is scheduled to begin from the 20th of April 2026.\n\nYou will be working across key locations including:\n\nManchester Piccadilly Station\nManchester Victoria\nRochdale Train Station\nManchester Airport\nYou should be reliable, self-motivated, and take pride in delivering high standards. You should be comfortable working night shifts, able to handle physical tasks, and capable of working both independently and as part of a team.\n\nEssential Requirements:\n\nFull, valid UK driving licence (held for a minimum of 2 years)\nFlexibility to travel between multiple work locations\nAbility to work night shifts on a rotating schedule\nStrong attention to detail and commitment to safety and cleanliness\nThe Company\n You will be working with Northern Railway, a major UK train operating company providing vital rail services across the North of England. With a strong focus on customer experience, safety, and operational excellence, Northern plays a crucial role in keeping communities connected.\n\nAs part of this team, your work will directly contribute to ensuring trains are presented to the highest standards, ready for passengers each day.\n\nReady to Take the Next Step?\n If you are interested in this Mobile Train Presentation Operative position, please do one of the following:\n\nHit the apply button\nOr email to express your interest and arrange an informal chat regarding the position\nOnce your application is received, it will be reviewed promptly, and you will be contacted to discuss the role further.\n\nGanymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation

About Us: Our client is a Manchester-headquartered provider of essential services to small and medium-sized businesses across the UK. Backed by private equity investors, it is focused on disciplined, sustainable growth and continued operational improvement. The Role: This is a Senior Legal Counsel position reporting directly to the General Counsel. The role offers broad exposure across commercial contracts and general in-house advisory matters, alongside management responsibility for a Legal Counsel. The successful candidate will work closely with stakeholders across the organisation, providing pragmatic, risk-based legal advice within a fast-paced, commercially focused environment. This is a highly visible role with regular interaction with senior leadership. Key Responsibilities: • Drafting, reviewing and negotiating a wide range of commercial contracts across multiple service lines, • Leading end-to-end negotiation of SaaS and other technology agreements, including supplier and customer-facing arrangements, • Advising on risk allocation and contractual exposure within bundled and multi-service offerings, • Drafting and negotiating Data Processing Agreements (DPAs) and associated data protection documentation, • Advising on and implementing regulatory contract addenda, including those relating to DORA and broader EU regulatory frameworks, • Supporting product and operational teams on regulatory and compliance matters, • Providing data protection advice and oversight, • Partnering closely with senior leadership, including Finance, on strategic and commercial initiatives, • Managing and mentoring a Legal Counsel About You: • 5+ years’ PQE (flexible depending on experience and calibre), • Ideally prior in-house experience, • Strong background in commercial contracts, • Practical understanding of data protection frameworks, • Confident in identifying and articulating legal and commercial risk, • Comfortable operating within a fast-moving, private equity-backed growth environment, • Collaborative and pragmatic approach when working with non-legal stakeholders, • Previous management experience What’s in it for you: • Competitive Salary, • Annual bonus of 10%-25% (depending on seniority), • Pension contributions, • Healthcare cash plan plus optional dental cover, • 25 days’ holiday plus bank holidays (increasing with service), • Hybrid working (3 days in the Manchester office), • The opportunity to play a key role in a business entering its next phase of growth How to Apply: For a confidential chat, contact Andelize at or 07441 908514

Company Description Sculpt Activewear combines fashion-forward designs with functional, high-performance activewear, specializing in sweat and squat-proof tie leggings. Our mission is to empower individuals by blending strength and femininity through our innovative pieces. We strive to revolutionize activewear, offering products that are as stylish as they are supportive. Role Description We’re looking for a proactive and detail-oriented CX & Operations Co-ordinator to support our growing retail and ecommerce business. This role combines customer service, ecommerce operations, import logistics, merchandising, and wholesale support. You will help deliver an excellent experience for both online and in-store customers while supporting key operational areas that keep our ecommerce and wholesale channels running smoothly. Customer Service (Online & In-Store) • Respond to customer enquiries via email, phone, live chat, and social media in a timely and professional manner • Assist customers in-store, providing product advice and delivering a welcoming retail experience, • Support fulfilment of online and Click & Collect orders ensuring accurate picking, packing, and preparation • Resolve customer issues including delivery delays, refunds, exchanges, and product enquiries, • Maintain high customer satisfaction and help improve support processes, • Track recurring customer issues to improve the overall customer experience. Import & Inventory Coordination • Assist with coordinating imports from international suppliers, • Track shipments and liaise with freight forwarders and suppliers, • Maintain records of incoming inventory and delivery timelines, • Support stock management and inventory updates Wholesale Support • Proactively source and develop new retail and wholesale leads, identifying partnership opportunities to support business growth and market expansion, • Process wholesale orders and ensure accurate fulfilment, • Assist with wholesale catalogues and pricing updates, • Support onboarding and relationship management with wholesale partners Requirements • 5 years experience in customer service, ecommerce operations, or retail, • Strong understanding of the Sculpt Activewear brand and community, • Excellent written and verbal communication skills, • Enthusiasm for proactive problem-solving and improving customer experiences • Comfortable interacting with online and in-store customers • Highly organised with strong attention to detail, • Ability to manage multiple responsibilities across customer service and operations Desirable • Familiarity with wholesale sales or B2B order management, • Experience with import logisitics or international suppliers What we offer • Opportunity to work in a fast growing retail and ecommerce brand, • Employee discount and monthly uniform allowance, • Collaborative and supportive team environment, • Competitive salary and career growth opportunites, • Performance based bonuses

Customer Service Advisor\nCertain Advantage is hiring for a Customer Service Advisor for a fantastic client based in Manchester city centre. The role is on a permanent basis, with excellent benefits.\n£27,300\nStart date Monday 30th March 2026\n \nThe Role:\nWe’re looking for enthusiastic Customer Service Advisors to join a leading Financial Services client in Manchester city centre.This is a great opportunity for someone with a passion for customer service and enjoys building relationships with new customers every day.\n\nKey Responsibilities:\n\nHandling a high volume of inbound calls\nDealing with complex queries and complaints\nBuilding relationships with customers every day\nTaking ownership of each personal call or query\nManaging multiple tasks\nAble to provide the exceptional customer service to customers via phone, email, live chat, and social media\n\nOffice based in Leeds city centre for first 6 months and then (2 days a week at home and 3 days in the office) hybrid model.once probation is passed. The role is 37.5 hours per week Monday to Friday. Shift patterns include 7.45am-4.15pm; 8.30am-5.00pm, 9.00am-5.30pm, 9.15am-5.45pm on a rotational basis. Successful applicants will be required to undergo a DBS and credit check.\n\nThe individual\nWe’re looking for people who have:\n\nStrong ability to build rapport with customers across multiple communication channels.\nConfident IT user, comfortable navigating a variety of internal systems.\nCapable of working independently, making sound decisions, and escalating issues appropriately when required.\nSkilled at multitasking, managing several systems and processing information efficiently while engaging with customers.\nEager to learn, develop, and continuously enhance skills.\nCommitted to delivering an outstanding customer experience via telephone, written communication, and social media platforms.\nAble to provide accurate customer information, manage account access, respond to enquiries, and resolve complaints effectively.\nBe customer- focused\nExcellent listening and communication skills\nExperience of working in a regulated environment ideally Financial Services but not essential.\nExcellent attention to detail\nResilience\nAbility to work in a fast-paced environment\n\nWorking with Certain Advantage\nWe go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it.\nWe work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

Job Title: Customer Service Specialist / Contact Centre Advisor – Panda Waste\n\nRole Purpose\nAct as the first point of contact for customers contacting Panda Waste via telephone, email and Live Chat delivering high-quality service, resolving queries, and supporting customers with their waste needs while upholding brand values and compliance.\n\nKey Responsibilities\n\nHandle inbound customer contacts via calls on PANDA’s contact centre numbers\nProvide accurate information, resolve service queries, and guide customers through digital tools and processes\nManage customer complaints with empathy, ownership, and professionalism\nMaintain and update customer account records in line with procedures and actions taken\nIdentify service improvement opportunities and provide feedback to enhance the customer experience\nAdvocate and educate customers on digital tools and services\nAdhere to regulatory waste requirements \nPerson Specification / Skills & Competencies\nEssential:\n\nExcellent communication and active listening skills\nStrong customer focus with passion for helping and problem-solving\nComfortable using digital systems and tools with ability to learn new technology\nResilient and adaptable with a positive attitude\nDesirable:\n\nAbility to handle challenging calls with empathy and professionalism\nGood organisational and multitasking skills\nExperience with CRM or contact centre environments (beneficial but not mandatory)\nWorking Conditions\n\nOffice based\nContact centre hours typically 08:30–17:00, 5 days a week, Saturdays may be a requirement\nWe are Panda. We value waste.\nWe’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste.\n\nOver the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve.\n\nAt Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together.\n\nWe expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward.\n\nWe own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make.\n\nAnd above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing.\n\nOur journey depends on talented, committed people who want to make an impact.\n\nTake the first step and join us on the journey.\n\nPanda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.\n(DE&I Policy Statement)

We’re recruiting Remote Customer Service Advisors earning £12.71 per hour. You will be supporting customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service.\n\nRemote Customer Service Advisor benefits:\n\n * 30 days paid annual leave (pro‑rata), rising with length of service\n\n * Pension scheme\n\n * Perkbox retail and online discounts\n\n * Employee Assistance Programme (24/7 support line)\n\n * No commute and reduced environmental impact\n\n * Real‑time support while working remotely\n\n * Flexible working patterns to support work‑life\n\n * Training is included to prepare you for this role\n\nRemote Customer Service Advisor role:\n\nAs a Remote Customer Service Advisor, you will support customers across phone, email, live chat and other virtual platforms, ensuring every interaction reflects the client’s values and provides clear, accurate and empathetic service. You will be fully trained, professionally supported and employed on a permanent contract with guaranteed hours\n\nKey Responsibilities\n\n• Respond to customer enquiries across phone, email, chat and multi‑channel platforms\n\n• Provide accurate information, resolve queries and deliver high‑quality customer service\n\n• Navigate multiple online systems to update customer records and manage cases\n\n• Follow all call handling, data protection and quality assurance guidelines\n\n• Demonstrate a “customer‑first” approach, ensuring positive engagement in all interactions\n\n• Escalate issues appropriately and follow required processes for complaints or safeguarding\n\n• Work autonomously in a remote setting, maintaining productivity and service levels\n\n• Attend mandatory training, coaching and performance feedback sessions\n\n• Being professional when supporting client brands and customer communities Provide officers with continuous updates to support situational awareness and operational safety.\n\nRemote Customer Service Advisor pay:\n\n£12.71 per hour

Romanian Speaking Customer Service Advisor – Temporary 6-month contract. Full time hours, Manchester based Salary Full time – £23,660 + bonus scheme, 30 days holiday plus bank holidays. 8-hour shifts between 9am and 8pm. We have an exciting opportunity available for a keen and enthusiastic individual to join us as an Advisor within our multi-lingual Customer Care Team. You will be working as part of a fast paced and busy company, based in Manchester. As a growing business, this is an exciting chance to work in a thriving environment, supporting our customers day-to-day over the phone, by email and live chat. Full training provided. Duties and responsibilities: • Answering email enquiries via Zendesk, • Answering phone calls and dealing with phone enquiries, • Responding to live chat enquiries Skills and experience required: • Excellent written and verbal communication skills (Romanian and English), • A friendly, patient, and positive approach to our customers and work, • Previous experience in customer service, • Computer literate & learns quickly., • Proficient in Microsoft Excel and Word, • Flexible can-do attitude About Suits Me Suits Me is a leading fintech company providing inclusive banking solutions to over 300k UK-based customers. We are passionate about Consumer Duty, delivering exceptional service and making a positive impact in the lives of our customers which is why all our customer service team members are based in the UK and we offer support in multiple languages. We are currently experiencing strong growth and as such are looking to hire more exceptional customer service advisors.

Social Media Sales Team Manager\n Join A Top Performing Virtual Sales Teams\n\nReady to take ownership, drive results and be part of a high-energy sales team that wins?\n\nMy client is an award-winning virtual team handling high volumes of holiday enquiries every day - turning conversations into bookings and delivering exceptional customer experiences from start to finish.\n\nThe Role as a Social Media Sales Team Manager\n\nManage a team of 12 agents dealing with customer enquiries across Facebook, Live Chat & WhatsApp\nSupport your team while they convert inbound conversations into bookings\nDeliver fast, responsive service - speed matters\nCreate and promote your own social media offers alongside your team\nSpot trends, track performance and stay ahead of competitors \n\nWhy Join Us\n\nFully remote, high-performing team of 12\nStrong culture of performance, support and accountability\nReal ownership of your team, customers, and results\nA growing, evolving business where your ideas count \n\nIf you have managed a retail, call centre or virtual team and are……\n\nSales-driven and target-focused\nThrive in a fast-paced environment\nConfident communicator who builds rapport quickly\nSelf-motivated and comfortable working remotely\nConfident manager/assistant manager \n\nIf you love sales, pace and performance - this is your team!\n\nPlease click the link to apply or send your CV to / call Nichola on (phone number removed)

Location • Remote, but requirement to meet up once a month for in-person collaboration day, • UK based About Akixi Akixi is a leading provider of SaaS analytics solutions for cloud-based communication platforms, helping service providers and enterprises gain actionable insights from their telephony and collaboration data. Our solutions span Microsoft Teams, Cisco BroadWorks, Webex Calling, and CRM integrations — delivering real-time and historical analytics that improve customer experience and business performance. We are expanding our platform to include advanced AI capabilities — voice and chat assistants, intelligent analytics, and predictive insights — and are seeking an AI Engineer to define and deliver this vision. Job Summary & Purpose Own and drive Akixi’s AI and ML strategy — from concept and architecture through hands-on prototyping and deployment — to embed intelligence into Akixi’s products and analytics platforms. As the AI Engineer, you will define and execute Akixi’s AI roadmap, combining leadership of architecture and engineering practice with hands-on development of prototypes and production features. You’ll partner with Product, Data, and Platform Engineering to design and integrate AI-driven capabilities such as voice/chatbots, natural-language analytics, and predictive models. This role balances strategic technical direction with hands-on implementation, ensuring Akixi’s AI initiatives deliver tangible business and customer outcomes. Key Responsibilities • Lead the definition and delivery of Akixi’s AI strategy and technology roadmap., • Architect scalable AI solutions integrated into Akixi’s SaaS analytics platform., • Prototype, develop, and integrate AI-driven components such as chatbots, voice assistants, ML models, and LLM-based analytics., • Apply prompt engineering and model-tuning techniques to optimize chatbot and LLM behaviour., • Conduct research, proof-of-concepts, and feasibility studies for emerging AI technologies., • Collaborate with Product Management to scope AI features and align them with business goals., • Partner with Data Engineering to operationalize models, manage training data, and implement monitoring and retraining pipelines., • Work closely with Development, DevOps, and QA teams to ensure smooth CI/CD integration and deployment of AI components., • Establish standards for AI code quality, ethics, and data governance., • Mentor engineers working on AI-related projects, fostering technical excellence and innovation., • Evaluate external AI vendors, tools, and frameworks for adoption or integration., • Stay ahead of developments in AI/ML, LLMs, and applied analytics, translating trends into practical opportunities for Akixi. Required Skills & Experience • 4+ years in software engineering, with at least 2+ years focused on AI/ML or data-driven product development., • Proven expertise in developing and integrating AI solutions such as chatbots, voicebots, ML models, or LLM-based analytics., • Strong proficiency in Python (preferred) and/or JavaScript/TypeScript., • Hands-on experience with AI frameworks (e.g. TensorFlow, PyTorch and/or LangChain) and LLM APIs (e.g. Azure OpenAI, OpenAI API, Anthropic and/or AWS Bedrock)., • Experience with Microsoft Bot Framework, Dialogflow, or similar conversational-AI platforms., • Deep understanding of prompt engineering and fine-tuning of large language models., • Strong grounding in ML concepts — supervised, unsupervised, and reinforcement learning., • Familiarity with cloud AI/ML services (e.g. Azure Cognitive Services, AWS SageMaker, and/or GCP Vertex AI)., • Experience deploying and monitoring AI workloads in CI/CD environments (e.g. Jenkins, Docker, Kubernetes, and/or AWS)., • Ability to design data pipelines, APIs, and microservice integrations supporting AI features., • Excellent problem-solving, communication, and cross-team collaboration skills., • Proven ability to lead technically while remaining hands-on in design and coding. Advantageous Skills & Experience • Experience with call/contact-centre analytics, Microsoft Teams Graph API, or telephony platforms (e.g. BroadWorks, Webex Calling)., • Knowledge of data governance, model ethics, and MLOps practices., • Exposure to data visualization and predictive analytics for customer-experience metrics., • Advanced degree in AI, ML, Data Science, or related discipline. Why Akixi At Akixi, you’ll play a pivotal role in transforming how businesses understand and act on communication data. You’ll define and deliver the intelligence layer of a platform used by thousands worldwide — in an environment that values innovation, experimentation, and technical depth. We offer a collaborative culture, hybrid flexibility, and the opportunity to lead meaningful, high-impact AI initiatives from vision to production.

Plumber / Gas Engineer Do you have the skills to fill this role Read the complete details below, and make your application today. Location: North West Job Type: Permanent (subject to successful completion of probation) Salary: £37,000 per year Hours: 40 hours per week About the Role We are looking to recruit an experienced Plumber / Gas Engineer to join our team delivering works within the Social Housing sector. The role will involve working across tenanted properties throughout the North West, carrying out mainly plumbing works alongside some gas-related duties. This position will be approximately 80% plumbing and 20% gas work, making it ideal for a qualified plumber who also holds gas certifications and is comfortable carrying out gas-related works when required. The successful candidate will be working within occupied properties, so a professional approach, good communication skills and strong customer service are essential. Key Responsibilities * Carrying out general plumbing repairs and installations in tenanted properties * Completing gas-related works when required * Diagnosing and repairing faults in domestic plumbing systems * Working safely and efficiently within occupied social housing properties * Ensuring all work is completed in line with health & safety and compliance regulations * Providing a professional service while working in residents' homes Requirements To be considered for this role, candidates must have: * NVQ Level 2 or 3 in Plumbing (or equivalent) * Valid Gas Safe / Gas qualifications * Full UK Driving Licence * Previous experience working within the Social Housing sector * Experience working within tenanted / occupied properties * Strong fault-finding and problem-solving skills To Apply: Please call Lucy from Building Careers on / . This position may not be for you, but feel free to call in for a quick chat so that we can find you more relevant work with some of our colleagues. Building Careers UK specialises in Construction and Property recruitment and serves as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. By applying for this job, you accept the Terms and Conditions, Privacy Policy, and Disclaimers which can be found on our website. We welcome applications from individuals of all backgrounds, experiences, and identities. xrnqpay Our recruitment process is designed to ensure equal opportunities for all candidates, regardless of age, gender, race, ethnicity, religion, disability, sexual orientation, or any other characteristic. INDC

Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Analyst/Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands-on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Analyst/Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd-line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot application specific, hardware, and endpoint problems. Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities. Design automation to improve processes and reduce recurring incidents. Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds. Support end-user computing (EU devices, mobile, printers) as part of problem investigations. Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you! Experience in IT support/problem management in a professional office environment. Strong troubleshooting and analytical skills with excellent attention to detail. Genuine passion for root-cause analysis and long-term issue eradication. Customer-centric mindset with great communication skills (in-person, phone, email, chat). Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments. Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential. Apply today and become the force behind our long-term IT reliability and performance. In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk TPBN1_UKTJ

Job Opportunity: Polish-Speaking Customer Service Representative. Deliver outstanding customer service in. Youll assist customers via phone, email, or chat resolving their inquiries efficiently and ensuring their satisfaction.

As a Customer Service Agent, you will play a crucial role within our dedicated team working hard to provide great customer service to all our customers across the world, holidaymakers and business travellers alike from over 40 countries! Your job will be to help customers get their questions answere

A leading service provider in Manchester is seeking a Customer Service Agent focused on email and chat interactions. In this role, you will provide exceptional support to holidaymakers and business travelers across various platforms.

A modern banking company in Manchester seeks a Customer Support Specialist to ensure high-quality service and address customer concerns. Responsibilities include support via live chat, email, and phone, with a focus on fair treatment and proactive problem-solving.

A leading airport services provider is seeking a detail-oriented Customer Service Agent for a hybrid role focused on email and chat support. The successful candidate will assist customers globally with inquiries and problems, demonstrating empathy and professionalism. Requirements include strong cus

An international recruiting agency is looking for a Polish-Speaking Customer Service Representative to join their team. This role involves providing exceptional customer support, assisting clients via phone, email, or chat in both Polish and English. Candidates should possess excellent communication

Are you the kind of IT professional who loves getting to the root cause rather than putting out the same fires every week?We're looking for a Lead Problem Analyst/Manager to take ownership of major incidents, known errors, recurring issues and system wide problems driving stability, performance, and continuous improvement across a modern, cloud centric IT environment. This is a hands‑on, high impact role within a forward-thinking organisation that invests heavily in technology, automation and service excellence. As our Lead Problem Analyst/Manager, you will: Own and lead Problem Management & Known Error activities within SLA and KPI timeframes. Act as a 2nd/3rd‑line escalation point for technical service issues whilst adhering to change and configuration management processes. Troubleshoot application specific, hardware, and endpoint problems. Provide support across Windows, Azure Virtual Desktop, Office 365, Active Directory/AAD, as part of problem management activities. Design automation to improve processes and reduce recurring incidents. Maintain and update the internal Knowledge Base for Problems, Known Errors and Workarounds. Support end‑user computing (EU devices, mobile, printers) as part of problem investigations. Working closely with the Head of Technical Services and wider IT teams to drive operational excellence. If you're driven by solving complex issues, improving systems, creating lasting stability, and possess a combination of the following skills, we want to hear from you! Experience in IT support/problem management in a professional office environment. Strong troubleshooting and analytical skills with excellent attention to detail. Genuine passion for root‑cause analysis and long‑term issue eradication. Customer‑centric mindset with great communication skills (in‑person, phone, email, chat). Knowledge of Windows Server, Active Directory/AAD, Azure/O365 environments. Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential.Apply today and become the force behind our long‑term IT reliability and performance. In return, you will be rewarded with ongoing career development and training in addition to an enviable benefits package. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Taylor Shaw - Great Food, Bright Futures At Manchester Academy High School, part of Taylor Shaw , we believe healthy food fuels young minds , and we're passionate about serving delicious, nutritious meals in schools and colleges across the UK. Every meal is fresh, sustainable, and packed with goodness - because we know young people deserve the best. Elior is committed to safeguarding children and colleagues. Candidates that are shortlisted for this role, will be required to have an Enhanced Disclosure and Barring Service (DBS) check, including Children's Barred List, and two suitable references. What you'll be doing... As our Catering Manager you'll take full responsibility for the delivery of our Catering Operation- delivering great food, leading your team and creating a positive dining experience for students every day. Manage day-to-day kitchen operations and service Lead, develop and motivate your team Maintain high standards of food quality, safety and compliance Accountable for ensuring ongoing team communications, including building internal and external relationships, management reporting and client liaison to enable operational excellence Working Pattern: Monday - Friday | 40 Hours Per Week | Term Time Only Salary: £17.94 Per Hour | £32,000 Per Annum Job ID: 6213 What can you bring? Catering or kitchen management experience Strong leadership and organisational skills A passion for food and customer service Good knowledge of food safety and compliance Brilliant Work Deserves Brilliant Perks! At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you: Free, tasty meals • Enjoy tasty, nutritious food on us while you work! Flexible working, • including part time roles, because life doesn't run on a 9-5 schedule. Plenty of Time to Unwind, • Flexibility around family life with holidays that match the school calendar. Leave for life's important moments, • whether family, personal or unexpected. Give back time, • paid volunteering days for the causes you care about. Room to grow, • career development and learning opportunities for all stages of your career. Wellbeing first, • mental health support and wellbeing perks. Financial security, • pension schemes and life assurance. Exclusive discounts, • save on entertainment, leisure, and even travel! One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage. Why You'll Love Working Here We're a people-first business with over 10,000 colleagues across the UK , serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued. Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you! We Celebrate You! At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed. Need any support or adjustments during the application process? Just let us know - we're happy to help! Ready to join us? Hit 'Apply Now' and let's chat! TPBN1_UKCT

Customer Experience Sales Agent Certain Advantage is hiring for a Customer Experience Sales Agent based in Stockport. This is an immediate temp role for approximately 2 months could be longer. The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity, The Role: We’re looking for an enthusiastic and proactive Customer Service Experience Sales Agent to join their existing customer experience team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Blended contact centre role Sales through servic Making a high volume of outbound calls to new customers following up on daily sales leads Handle a large volume of telephone and email sales enquiries Dealing with inbound bookings Appointment Booking Schedule Sales appointments efficiently for both inbound and outbound enquiries, Ensuring a smooth handover to the sales team. Arranging renewals with existing customers Maximise all opportunities to sell Live Chat Management: Proactively engage with customers via live chat, Responding to sales enquiries with speed accuracy and professionalism. Conduct Follow up calls and communications to ensure customer satisfaction post sale. £12.24 an hour. Shifts are working 8.00am-5.00pm and 9.00am-6.00pm on a rotational basis (40 hours a week) Start date Monday 9th February 2026 for 2 months, but could go into Quarter 2 for the right candidate with a possibility of permanent. The Individual Previous experience in customer service ideally within a contact centre environment. Excellent communications Skills – verbal and written. Customer first approach. Motivation and desire to succeed Excellent sales skills – objection handling with the ability to work to targets PC literate Problem solving abilities The drive to build customer rapport Ability to handle pressure working in a busy call centre environment. Results-oriented with a proven history of meeting or exceeding sales targets. Experience handling objections and turning dissatisfied customers into loyal ones Empathetic Persuasive and results driven, Conflict resolution/negotiation, Attention to detail. Capable of working independently as well as collaboratively within a team Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

Customer Service Advisor Certain Advantage is hiring for a Customer Service Advisor for a fantastic client based in Manchester city centre. The role is on a permanent basis, with excellent benefits. £27,300 Start date Monday 30th March 2026 The Role: We’re looking for enthusiastic Customer Service Advisors to join a leading Financial Services client in Manchester city centre.This is a great opportunity for someone with a passion for customer service and enjoys building relationships with new customers every day. Key Responsibilities: Handling a high volume of inbound calls Dealing with complex queries and complaints Building relationships with customers every day Taking ownership of each personal call or query Managing multiple tasks Able to provide the exceptional customer service to customers via phone, email, live chat, and social media Office based in Leeds city centre for first 6 months and then (2 days a week at home and 3 days in the office) hybrid model.once probation is passed. The role is 37.5 hours per week Monday to Friday. Shift patterns include 7.45am-4.15pm; 8.30am-5.00pm, 9.00am-5.30pm, 9.15am-5.45pm on a rotational basis. Successful applicants will be required to undergo a DBS and credit check. The individual We’re looking for people who have: Strong ability to build rapport with customers across multiple communication channels. Confident IT user, comfortable navigating a variety of internal systems. Capable of working independently, making sound decisions, and escalating issues appropriately when required. Skilled at multitasking, managing several systems and processing information efficiently while engaging with customers. Eager to learn, develop, and continuously enhance skills. Committed to delivering an outstanding customer experience via telephone, written communication, and social media platforms. Able to provide accurate customer information, manage account access, respond to enquiries, and resolve complaints effectively. Be customer- focused Excellent listening and communication skills Experience of working in a regulated environment ideally Financial Services but not essential. Excellent attention to detail Resilience Ability to work in a fast-paced environment Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

Are You a Conveyancer Looking for an Exciting New Opportunity? Join a fast-growing Conveyancing Department at one of the leading providers of legal services in the residential property and remortgage markets! The Role: Following private equity investment, our client is expanding their Conveyancing Team in Stockport to meet the demands of their flourishing business. You will act for buyers in property purchases and related sales, managing files from instruction to completion. (Hybrid working available after the initial training period) Key Responsibilities: Process sale/purchase transactions from instruction through to completion, liaising with mortgage brokers, estate agents, solicitors, and clients. Manage a diverse caseload, including freehold, leasehold, new build, and shared ownership transactions. Build strong relationships with clients and third parties, providing regular updates. Deliver exceptional service to clients, introducers, and third parties. Identify and resolve potential risks to protect clients and the business. Maintain files in compliance with Service Level Agreements (SLAs) and regulatory requirements. Prepare and issue contract papers for related sales. Analyse search results. Liaise with Help to Buy and mortgage lenders to draw down client funds. Prepare completion statements and invoices. Handle exchange of contracts and legal completion. The Person: Around 2+ years' experience in file handling. Enthusiastic team-player and self-starter, able to work on own initiative. Ability to deliver high-quality customer service. Strong attention to detail and excellent verbal and numerical skills. In Return, You Can Expect: Salary Range: £25,000 to £53,000 dependent on experience. Bonus Scheme: Monthly exchange bonus, quarterly quality bonus, and annual billings bonus, with an estimated additional £5k - £6k annually once you have an established caseload. Holidays: 25 days (including 2 for religious/cultural leave) + bank holidays + your birthday off. Hybrid Working: Minimum 2 days in the office after an initial 8-week training period. To apply for this Property Lawyer role, please forward your CV to (url removed) or call Tracy Carlisle on (phone number removed) for a chat about the role. Clayton Legal recruits for law firms and in-house departments across the UK. Based in the North West, our pedigree and service levels offer a refreshingly different recruitment experience. Work with experienced professionals dedicated to your success. Visit (url removed) for our latest blogs, legal news, and current vacancies

Customer Service Retention Specialist (Sales) Certain Advantage is hiring for a Customer Service Specialist (Sales) based in Stockport. The role is a temp to perm role. The Company We’re working with a business that’s a leading Automotive business in Stockport. If you’re looking to be part of a forward-thinking and supportive client that values its people, then this is a great temp to perm opportunity, The Role: We’re looking for an enthusiastic and proactive Customer Service Retention Specialist to join their existing sales team. If you thrive in a fast-paced environment, have strong organisational and communication skills this is the perfect temp to perm role for you! Key Responsibilities Customer Retention: Contact existing customers to discuss their renewals, Offering retention solutions Identify opportunities to maintain long-term relationships. Appointment Booking Schedule Sales appointments efficiently for both inbound and outbound enquiries, Ensuring a smooth handover to the sales team. Arranging renewals with existing customers Live Chat Management: Proactively engage with customers via live chat, Responding to sales enquiries with speed accuracy and professionalism. Conduct Follow up calls and communications to ensure customer satisfaction post sale. £12.24 an hour, plus bonus (£25,467, OTE £35,000) Shifts are working 8.00am-5.00pm and 9.00am-6.00pm on a rotational basis and 1 in 5 Saturdays 9am-1.00pm (40 hours a week) Immediate and March 2026 starts available The Individual Previous experience in customer service or sales ideally within a contact centre environment Excellent communications Skills – verbal and written Customer first approach Highly organised with ability to manage multiple priorities, Comfortable working in a fast-paced environment Results-oriented with a proven history of meeting or exceeding sales targets. Experience handling objections and turning dissatisfied customers into loyal ones Empathetic Persuasive and results driven, Objection handling Conflict resolution/negotiation, Attention to detail. Capable of working independently as well as collaboratively within a team. Proficient in using CRM software Working with Certain Advantage We go the extra mile to find the best people for the job. If you’re hunting for a role where you can make an impact and grow your career, we’ll work with you to find it. We work with businesses across the UK to find the best people in Business Support, Legal, Finance, Marketing, HR, IT and Engineering. If this job isn’t for you, head to (url removed) and register for job alerts and career guidance tips

Taylor Shaw - Great Food, Bright Futures At Briscoe Lane's Academy, part of Taylor Shaw , we believe healthy food fuels young minds , and we're passionate about serving delicious, nutritious meals in schools and colleges across the UK. Every meal is fresh, sustainable, and packed with goodness - because we know young people deserve the best. Elior is committed to safeguarding children and colleagues. Candidates that are shortlisted for this role, will be required to have an Enhanced Disclosure and Barring Service (DBS) check, including Children's Barred List, and two suitable references. What you'll be doing: As a Catering Manager with Taylor Shaw, you'll take full responsibility for running an Education site - delivering great food, leading your team and creating a positive dining experience for students every day. Manage day-to-day kitchen operations and service for 450 covers per day Lead, develop and motivate your team of 7 Maintain high standards of food quality, safety and compliance Controlling and managing a budget, stocktaking and ordering Working Pattern: Monday - Friday | 7:00am - 2:00pm | 32.5 Hours Per Week | Term Time Only Salary: £14.10 Per Hour | £20,437.95 Per Annum Job ID: 4926 What can you bring? Catering or kitchen management experience Strong Chef Skills Strong leadership and organisational skills A passion for food and customer service Good knowledge of food safety and compliance Previous experience within Contract Catering within an Education setting is essential What the role brings to you: Full ownership of your kitchen Opportunity to grow and develop your team A stable, structured role in education catering Great work-life balance Brilliant Work Deserves Brilliant Perks! At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you: Free, tasty meals • Enjoy tasty, nutritious food on us while you work! Flexible working, • including part time roles, because life doesn't run on a 9-5 schedule. Plenty of Time to Unwind, • Flexibility around family life with holidays that match the school calendar. Leave for life's important moments, • whether family, personal or unexpected. Give back time, • paid volunteering days for the causes you care about. Room to grow, • career development and learning opportunities for all stages of your career. Wellbeing first, • mental health support and wellbeing perks. Financial security, • pension schemes and life assurance. Exclusive discounts, • save on entertainment, leisure, and even travel! One small thing - we welcome you to apply using the name you feel most comfortable with! No need for legal names at this stage. Why You'll Love Working Here We're a people-first business with over 10,000 colleagues across the UK , serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day. And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued. Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you! We Celebrate You! At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed. Need any support or adjustments during the application process? Just let us know - we're happy to help! Ready to join us? Hit 'Apply Now' and let's chat! TPBN1_UKCT