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Timezone: CET ±2 hours Reports to: CEO Works closely with: CX Team, Retention & E-commerce Manager Growth Path: CX Lead / Head of Customer Experience We are a fast-growing Direct-to-Consumer (DTC) golf brand dedicated to designing and delivering premium golf equipment and accessories to players across global markets. Built by golfers, for golfers, our product ecosystem includes high-performance trolleys, bags, and modular accessories engineered to elevate the on-course experience. With a strong reputation for quality, innovation, and customer satisfaction, we serve a passionate community of golfers who expect both exceptional products and world-class service. As we scale internationally and expand our product lines, we are looking for a Customer Experience Specialist who can represent the brand with authenticity, expertise, and care. This is not a traditional support role. As a Customer Experience Specialist, you will be the frontline voice of the brand — engaging with customers before and after purchase, guiding them through product decisions, and ensuring every interaction reflects the premium nature of our offering. You will combine deep product knowledge of golf equipment with strong customer service instincts to deliver a seamless, high-touch experience. You understand that in DTC, customer experience is brand experience. Beyond handling tickets, you will play a key role in improving processes, optimizing CX tools, and contributing insights that shape product, marketing, and retention strategies. • Manage customer interactions across email, live chat, social media, and WhatsApp, • Handle the full order lifecycle via Shopify:, • Order tracking and updates, • Shipping queries, • Returns, refunds, and exchanges, • Resolve issues with professionalism, empathy, and efficiency, • Maintain consistent, high-quality communication aligned with a premium brand voice, • Identify when to escalate or provide a more personalized experience (e.g., calls or tailored solutions), • Provide pre-sales guidance based on genuine knowledge of golf equipment and player needs, • Advise customers on:, • Trolleys, bags, and accessories, • Product compatibility and ecosystem benefits, • Identify natural upsell and cross-sell opportunities without being pushy, • Translate technical product features into clear customer benefits, • Engage credibly with golfers of varying skill levels, • Manage and optimize CX workflows using tools like Richpanel, Gorgias, or Zendesk, • Improve:, • Macros and templates, • Automation rules, • Ticket routing and prioritization, • Use AI tools to:, • Handle repetitive queries efficiently, • Maintain speed without compromising quality, • Document processes and maintain internal knowledge bases, • Capture and share customer feedback and trends:, • Common product questions, • Pain points and objections, • Positive feedback and testimonials, • Collaborate with marketing and e-commerce teams to improve:, • Product pages, • FAQs, • Retention strategies, • Contribute to improving overall customer journey and satisfaction, • Support onboarding and training of new CX team members, • Help define CX standards, tone of voice, and best practices, • Take ownership of CX performance metrics and reporting, • Grow into a leadership role as the team expands, • Fully remote, aligned with CET business hours, • Collaborative work environment with shared CX ownership, • Tools include:, • Shopify, • Richpanel / CX platform, • Slack, • Notion, • Active golfer with hands-on experience using golf equipment (trolleys, bags, accessories, etc.), • Strong understanding of the golfing ecosystem and player needs, • Proven experience in Customer Experience / Customer Support within a DTC or e-commerce environment, • Fluent in English (written and spoken), • Proficiency in at least one additional language (Dutch, German, or French preferred), • Experience with:, • Shopify (order management, refunds, customer data), • CX platforms (Richpanel, Zendesk, Gorgias, or similar), • Strong communication skills with the ability to balance service and sales, • Ability to remain calm and professional under pressure, • Detail-oriented with strong process discipline, • Comfortable adopting and using AI tools for workflow efficiency, • Experience in premium/luxury product environments, • Background in golf retail or equipment sales, • Familiarity with Klaviyo or retention marketing tools, • Experience building or optimizing CX processes, • Additional European language proficiency

Catapult is building the future of sports performance technology, with a mission to Unleash the Potential of every athlete and team on earth. We don't just work in the sporting industry; we are actively changing it. Since 2006, our solutions have been leading the way in sports performance software, science, and data, in a world where 1% can literally mean the difference between winning and losing. We work with over 5,000+ teams around the world, empowering coaches, managers and trainers in premier teams in the NFL, NBA, NHL, MLS, EPL, AFL, NRL, NCAA and more. We provide the information they need to optimize athletes’ health, game-day readiness, and performance, as well as in-game tactics. Catapult is a sports technology company that empowers professional teams to make data-driven decisions. We deliver health, performance, video, and AI insights from the locker room to competitive environments, ensuring every decision is an opportunity to gain an advantage, sharpen performance, and build lasting success. We are looking for a talented and enthusiastic Customer Success Specialist whose determination for continuous improvement aligns with our ambitious, fast-growing and transforming company. Based remotely in the UK, you will be a key player in the growth of the region by providing high quality training, education and support to a select customer base across Catapults’ entire range of athlete tracking hardware and software solutions. You will also be the voice of the customer and assist with the research and development of our technology stack and provide advanced data analysis for both internal staff and existing customers, and therefore need to be fluent in English. The role will work closely with our business development managers, partners and sport scientists throughout EMEA to provide administration documentation, product demonstrations and support new business opportunities for leagues and teams. WHAT YOU’LL DO • Account manage a select portfolio of teams within your dedicated territory, • Educate customers on best practice when utilizing Catapult technology and value proposition, • Drive new business success & contract extensions through various activities, including performing on-site and virtual product demonstrations. This includes cross selling and upselling across the product platform, • On-going remote support to our growing customer base on Catapult’s entire range of athlete monitoring hardware and software solutions, • Customer service initiatives, follow-up calls, visits, emails and communication central to creating a great customer experience, • Maintaining Client Health through active account management, • Product feedback and innovation internally, • Provide evidence based, scientific materials for marketing, internal and external purpose, • Maintain a large database of information, • Aid in the data analysis of our elite teams where required, • General representation of Catapult at domestic and international conferences where required, • Research and development of Catapult’s product stack WHAT YOU’LL NEED • 2+ years working in the elite sporting environment, • Fluent English, • Hands on experience with performance monitoring tools such as GPS, velocity based training; Video Analysis; Tactical applications, • Proficient in statistical analysis of large data sets, • Proficient with computers and Microsoft office, • Account management experience with a large customer base (desired), • Great communication skills to foster new relationships and build on existing relationships with a select customer portfolio, • Ability to analyse, and interpret data, • Effective communication to articulate findings to coaches, athletes, and other performance staff, • The desire to influence the performance management of elite sports, • Ability to work individually and with a larger regional team, • Communicate effectively with key stakeholders, particularly software and hardware engineers, • Bachelor’s degree in Exercise and Sport Science or related discipline required, • Sports science or strength and conditioning related experience in football (soccer) is desirable. In 6 months time… • You have built strong relationships with your customer portfolio and are a trusted, responsive point of contact, • You confidently deliver onboarding, training, and product demonstrations across Catapult’s core solutions, • You proactively support customers day-to-day, ensuring consistent and efficient usage, • You maintain clear visibility of account health, identifying risks and opportunities while collaborating effectively with internal teams In 12 months time… • You are a trusted performance partner, influencing how customers use Catapult solutions to drive decision-making and performance outcomes, • You independently manage your portfolio, driving high satisfaction, retention, and supporting renewals and growth opportunities, • You deliver advanced insights and analysis that provide measurable value and differentiate Catapult’s offering WHY CATAPULT? • We have amazing people. We promise you’ll work with some of the most ambitious, intelligent people in an exciting industry, and do some of the best work of your life., • We encourage our people to engage in constructive, open, and honest communication to make Catapult extraordinary., • We work in a collaborative yet challenging environment to consistently improve our performance, which in turn impacts our customers' performance., • Our workforce spans more than 20 countries. You'll have the opportunity to work with people from multiple nationalities and cultures, and to build your global awareness., • We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to improve. There is an unlimited opportunity to grow, do more, and do better. Whether you’re interested in sports or not, you’ll have the satisfaction of knowing your work is supporting some of the most successful teams and athletes on the planet! Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend only to apply when they check every box. So if you have what it takes, but don't meet every single point in our job ad, please still get in touch! We would love to have a chat and see if you could be a great addition to our team. We are building the future of sports performance. Our priority is to find the brightest talent who can add to our team culture, actively contribute, and be excited about what they do. All offers of employment are subject to Catapult's positive prehire check. To find out more, please contact the Talent Partner for this role.

Join Patrique Mercier Recruitment JP as a Japanese-speaking Customer Service Representative in the beautiful city of Athens, Greece! This exciting role offers the opportunity to work for a prestigious company while engaging with customers in a friendly and dynamic environment. As a key member of our customer service team, you will provide high-quality support to Japanese-speaking clients, addressing their inquiries and providing solutions to ensure their satisfaction. If you are passionate about customer service and enthusiastic about working in a multicultural setting, we encourage you to apply! • Deliver outstanding customer support to Japanese-speaking clients through various communication channels, including phone, email, and live chat., • Handle customer inquiries and troubleshoot issues effectively to provide swift resolutions., • Maintain a comprehensive understanding of the company's products and services to assist customers accurately., • Document customer interactions diligently in the company’s CRM system for record-keeping., • Collaborate with team members to identify areas for improved service and share best practices., • Participate in training sessions to enhance product knowledge and service skills., • Contribute feedback and insights to improve service delivery and customer satisfaction., • Fluent in Japanese, both written and spoken; proficiency in English is required., • Strong communication and interpersonal skills with a commitment to customer service., • Ability to work independently and manage multiple tasks effectively in a busy environment., • Strong analytical and problem-solving skills with attention to detail., • Previous experience in customer service or a similar role is preferred., • Familiarity with CRM systems and customer support tools., • A proactive attitude, ability to adapt, and eagerness to learn about new products and services., • Willingness to relocate to Greece., • Fully paid relocation package, including flights, transfers, and a comfortable hotel stay., • Professional growth & development opportunities., • Competitive performance bonuses., • Competitive monthly salary + 2 extra salaries per year., • Health care benefits and numerous other discounts., • Fully paid training by certified instructors., • State of the art premises, providing a great working environment with relaxing break areas., • Special events as well as community & social responsibility initiatives., • Referral Program: Bring your friends and receive great bonuses!, • Free Greek language courses., • Work for a Great Place to Work-Certified Company.

Set sail for an exciting new chapter in your career with Patrique Mercier Recruitment JP! We are searching for passionate Polish-speaking customer service representatives to join our vibrant team in sunny Greece, where you will enjoy fully paid relocation. This is a fantastic opportunity to enhance your professional skills while experiencing the stunning landscapes, rich history, and warm hospitality that Greece has to offer. In this role, you will engage with customers, providing exceptional support and resolving any inquiries or issues they may have. If you are enthusiastic about helping others and are ready to embrace a new adventure, we invite you to apply and take your career to new heights! • Deliver exceptional customer support to Polish-speaking clients through various channels including phone, email, and live chat., • Address customer inquiries and resolve issues efficiently to ensure a high level of customer satisfaction., • Maintain comprehensive knowledge of our products and services to assist customers effectively., • Document customer interactions accurately in the company’s CRM system for future reference., • Work collaboratively with team members to enhance service quality and customer experience., • Participate in training sessions to improve skills and stay updated on company policies., • Offer insights for process improvements and assist in developing innovative customer service strategies., • Fluent in Polish, both written and spoken; proficient in English is required., • Excellent communication skills with a strong commitment to customer satisfaction., • Able to thrive in a fast-paced environment and juggle multiple tasks effectively., • Strong analytical and problem-solving skills with attention to detail., • Previous experience in customer service or a related field is preferred., • Familiarity with CRM systems and customer support software is a plus., • A positive attitude, adaptability, and enthusiasm for experiencing a new culture., • Private Health Insurance, • Training & Development, • Performance Bonus, • 2 Extra Salaries Per Year, • Fully Paid Training, • Great Salary, • Fully Paid Relocation Package ( flight, transfer and hotel )

Are you fluent in Czech and looking for an exciting opportunity that allows you to work in Greece? At Mercier Consultancy MD, we are seeking a passionate and motivated Czech Speaking Customer Representative. This role comes with the unique opportunity of paid relocation to Greece, where you will become part of a vibrant community and gain hands-on experience in customer service. Your Role: • Provide exceptional customer service to Czech-speaking clients, ensuring all inquiries are handled with professionalism., • Manage communications through various channels including phone, email, and chat., • Embrace and learn our client systems to deliver the best support possible., • Work closely with team members to ensure timely resolution of customer issues., • Fluency in Czech (both written and spoken) is required to communicate effectively with clients., • Excellent communication skills and a strong customer-oriented mindset., • Ability to adapt to new technologies and tools for remote work., • Self-motivated, proactive, and ready to embrace new challenges., • Willingness to relocate to Greece for this exciting opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

Are you fluent in Italian and ready for a new adventure? At Mercier Consultancy MD, we are excited to welcome a dedicated and enthusiastic Italian Speaking Customer Representative. This position includes the fantastic benefit of paid relocation to Greece, offering you a chance to experience a vibrant culture while helping us provide excellent customer service. Your Role: • Deliver outstanding customer support to Italian-speaking clients, ensuring all inquiries are handled with professionalism and care., • Communicate effectively through various platforms including phone, email, and chat., • Become well-acquainted with our client systems to provide effective support., • Collaborate with your team to ensure prompt and thorough resolution of customer issues., • Fluency in Italian (both written and spoken) is essential for effective communication with clients., • Strong communication skills and a customer-oriented approach., • Willingness to learn new technologies and tools relevant to remote work., • Self-motivated, proactive, and able to thrive in a fast-paced environment., • Open to relocating to Greece for this wonderful opportunity!, • Competitive Monthly Salary, • Monthly Performance Bonus, • Fully Paid Relocation Package, • Fully Paid Training, • Health Insurance, • And Much More...

TECHNICAL CUSTOMER SUPPORT SPECIALIST Salary: £30,000 Location: Northwich - hybrid Contract: Permanent Hours: Mon-Fri (08:00-17:00) or (08:30-17:30) This role is perfect for someone who thrives on helping others and enjoys the challenge of providing expert technical advice across a diverse product range. You will be at the heart of customer interactions, supporting both clients and internal teams with your knowledge of the products. Job Spec: • Provide comprehensive technical support through telephone and ticketing systems, ensuring all queries are addressed promptly and accurately., • Deliver hotline and ticket-based assistance directly to customers, offering first-level qualification of complaints and processing goodwill requests up to specified limits., • Advise customers on technical and commercial matters via phone calls and live chat platforms, ensuring clear communication and effective solutions., • Support customers in selecting products, cross-referencing alternatives, especially during product releases or phase-outs, and identifying cross-selling opportunities., • Assist with service inquiries related to repairs, modifications, or replacement parts by providing detailed information and quotations for standard services., • Perform application tests as required, documenting results thoroughly to ensure transparency and knowledge sharing within the team., • Train new sales employees and trainees on technical aspects of products, fostering a culture of learning and collaboration across departments., • Document all customer contact data and activities accurately, • Initiate corrective actions when documentation errors are identified, contributing to continuous improvement in processes., • Feed the internal knowledge base with expert insights gained from daily interactions, supporting ongoing development for yourself and your colleagues. Person Spec: • A postgraduate with a qualification in Electrical Engineering is essential, • Experience or knowledge of Electrical Engineering experience, • Proficiency in using SAP or similar CRM systems Apply today by clicking on the link - take the first step towards joining a supportive team where your expertise truly matters. Keywords: customer support, technical expertise, electrical engineering, collaborative environment, problem-solving, training opportunities, flexible working opportunities, knowledge sharing Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates

We are looking for a Customer Support Executive who possesses a passion for customer care and will work with our team of talented Customer Support Executives & colleagues across the business to provide the best possible end to end customer experience. What you can expect to be doing: • Dealing with all queries that come in through live chat, email and through social media., • Troubleshooting technical issues and optimising user experience., • Reporting bugs and UX issues to other members of the team., • Active participation in app growth and development. What we’re looking for: • Flexibility to work between the hours of 8am to 10pm Monday - Sunday (Shift basis) 39 Hours a week, this may include working on either Saturday or Sunday.., • You can get your head around a complex system quickly., • You find it easy to juggle and prioritise different tasks., • You’re chilled under pressure., • You are friendly and naturally engaging with a positive can-do attitude to customer support., • Committed to providing excellent customer support, written and verbal. What we’re really looking for: ✍️ Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future. Although we’re in the financial space, and under the scrutiny that comes with it, the current customer support team works well together, and even sometimes with a smile. We’re sure you’ve got the technical skills, otherwise, you would have stopped reading by now, so let us be clear on what will make us want to work with you. We want a real person, with interests outside of work, to join our team. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. Doesn’t matter to us. At the interview stages, we will be looking for empathy, eq, fun stories, and the ability to smile even when things are tough. PERKS 🎁 • £24,762 per annum, • Discretionary Performance-Related Bi-Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary., • Workplace pension scheme - We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £24,762. Plan ahead with confidence while you grow your career! 🚀, • Private medical insurance (medical history disregarded), • Employee Assistance Programme, • Cycle to work scheme, • Season ticket loan, • Free ChipX subscription for UK-based employees, • We are an equal-opportunity employer and value diversity, • Flexible working arrangements, • 28 days holiday plus bank holidays, plus the days between Christmas and New Year ✈️, • Annual training budget for courses, workshops, or conferences to help you advance your career., • £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing, • Company laptop, • Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup 🚀 Our Interview Process: 📖 • Short take-home task, • Video interview with Head of Talent, • Video interview with the hiring manager & Team Lead, • Final interview with VP of Customer Support About Chip Our mission is to make our customers wealthy. We're building the wealth super app of the future. An app to build your long-term wealth across savings, investments and pensions. We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple place to manage, grow and protect their wealth. The Sunday Times listed Chip as the 6th fastest growing tech company in Britain… and we're not slowing down. Chip serves over 300,000 active customers and looks after over £6billion in assets. These customers trust us to build the most amazing product we can, so working at Chip comes with real purpose. Chip is being built by a fast-growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs. Our funding story though is a little different. Chip is one of the most crowd-funded businesses in Europe, having raised over £50m from 29,000 investors, over 9 years. Crowdfunding is in our DNA and only Brewdog has more investors than Chip. Our vision We know planning for your future can be a tedious, daunting task often avoided, so we want to change that. We're building the wealth app for our community, giving them one place for saving and investing. We're giving customers control and guidance to effortlessly build their long-term wealth using award-winning tech, while celebrating their achievements along the way. Who we are Chip has a creative and diverse team of 190, from all different backgrounds and industries. We’re driven and passionate people, but no one takes themselves too seriously. Don’t just take our word for it. We have a few awards under our belt, including Best Personal Finance App at the 2022, 2024 & 2025 British Bank Awards. Our Values Be ACCOUNTABLE Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible Be BOLD Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers Be COLLABORATIVE Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together Equal Opportunities We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Note to Agencies Chip does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page. Chip will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Chip explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Chip.

You’ll make sure every customer enjoys excellent service and feels valued in every interaction.Communicate with customers via phone, chat, and email.Track and manage cases to ensure timely resolution.Maintain high customer satisfaction and represent the brand with professionalism.Build strong, pos

Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs. Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals. Role Overview We are seeking a Customer Support Specialist (Mandarin Speaker) to deliver responsive and professional support to clients across global markets. This role will primarily support Chinese-speaking clients during UK coverage hours and requires availability to work evening shifts. Responsibilities • Respond to client queries across live chat, email, and phone promptly and professionally., • Provide support to Chinese-speaking clients across UK and Canada coverage hours., • Deliver high-quality support during evening shift operations, ensuring service-level agreements and response-time targets are met., • Support clients through account opening, verification, funding, and withdrawal processes., • Help clients navigate MT4, MT5, and the MultiBank-Plus platform., • Escalate complex or sensitive cases to the relevant internal team and follow through to resolution., • Keep accurate records of client interactions and contribute to knowledge-base improvements., • Follow all compliance, KYC, and data-protection requirements. Requirements • Strong written and verbal communication skills., • Fluency in Mandarin and English, both written and spoken. Cantonese is an advantage., • A client-first attitude with patience, professionalism, and the ability to remain calm under pressure., • Comfortable supporting clients across live chat, email, and phone., • Eligibility to work remotely from the relevant location. Preferred Qualifications • Experience in customer support within Forex, fintech, brokerage, online trading, or financial services., • Familiarity with MT4, MT5, CRM systems, and ticketing platforms., • Experience supporting Chinese-speaking clients in a regulated financial services environment. Why Join Us? Work with one of the world’s leading financial derivatives institutions. Competitive salary plus performance-based incentives. Access to a dynamic, international, and fast-growing environment. Strong opportunities for career progression within a global financial group. Be part of a business committed to innovation, excellence, and long-term growth. Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance. MultiBank Group is an equal opportunity employer. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of nationality, gender, age, religion, or disability.

Mercier Consultancy is excited to announce an opportunity for an Italian Speaking Customer Service Representative for our Client's Real Estate Platform. In this vital Junior role, you will provide exceptional service to our Italian-speaking customers, assisting them with inquiries related to property listings, buying, selling, and renting real estate. Your fluency in Italian will enable you to effectively communicate with clients, guiding them through the intricacies of the real estate process and providing valuable information about available properties and services. Your role will be essential in enhancing customer satisfaction and facilitating smooth transactions on our platform. • Deliver outstanding customer service in Italian through phone, email, and chat regarding real estate inquiries, • Assist customers with property searches, booking viewings, and understanding the buying or renting process, • Resolve customer issues and complaints efficiently and professionally, • Document customer interactions and maintain accurate records in our CRM system, • Collaborate with real estate agents and internal teams to ensure timely responses and effective resolution of inquiries, • Gather customer feedback to help enhance service offerings and platform usability, • Stay informed about real estate market trends and property listings, • Fluent in both Italian and English, with excellent communication skills, • Strong customer service orientation and problem-solving capabilities, • Previous experience in customer service, particularly in real estate, property management, or related fields, is preferred, • Able to manage multiple customer inquiries effectively, • Detail-oriented with strong organizational abilities, • Interest in real estate and helping customers achieve their housing goals, • Familiarity with customer support software and CRM systems is a plus, • Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel ), • Private Health Insurance, • 2 Extra Salaries Per Year, • Support In Finding Accommodation After Hotel, • Fully Paid Training, • Monthly Performance Bonus, • Free Greek Course, • And More...

This your chance to join a very successful and growing family business where changing peoples lives through the products that they design, manufacture and install is a daily occurrence. With 40 years experience under their belt, they are a leading provider in the UK, a market leader in Europe and have a presence in many other countries worldwide. You will be joining a business that continue to expand rapidly in the UK and internationally, a business that has doubled in size these last few years. Branch Manager Pay, Hours and Benefits £38,000 - £41,000 40 hours per week, Monday Friday Occasional overtime, 23 days holiday plus bank holidays, Life insurance cover, Profit Related Pay, Employee Assistance Programme This role is commutable from the following areas: Cardiff, Newport, Barry, Caerphilly, Chepstow Branch Manager Role Overview This is an excellent opportunity, leading and mentoring a small team of experienced and dedicated colleagues, you will coordinate the daily smooth running of the branch and drive it to even greater success, whilst ensuring the branch is compliant with policies and procedures. You will be fully accountable for the day-to-day operational and commercial performance of the branch. This role owns revenue delivery, P&L performance, workshop utilisation, diary control, and dealer development, ensuring the branch operates efficiently, profitably, and with a strong customer focus. Working closely with the Service & Installation Coordinator and Workshop Manager, you will take full control of resources, drive sales through retail channels, strengthen dealer relationships, and act as the primary point of contact for key customers. This is a hands-on leadership role, requiring commercial awareness, operational discipline, and proactive engagement with internal teams and external partners. Branch Manager Candidate Requirements Customer-focused, professional and empathetic approach Strong attention to detail with a consistent commitment to quality Calm under pressure with a practical, solutions-focused mindset Proven leadership with ability to develop teams and motivate others Clear, confident communicator across all levels Automotive sector experience with sound judgement and strong decision-making Well-organised and self-driven, with strong planning skills and high integrity Branch Manager Key Responsibilities The Branch Manager will take full ownership of day-to-day branch operations, ensuring efficient, compliant, and high-quality service delivery Maintain responsibility for branch financial performance, including P&L, revenue generation, cost control, and delivery of budgeted targets Ensure safe working practices and adherence to all operational and quality standards across all activities Work closely with the Workshop Manager to optimise utilisation of engineers, equipment, and workshop capacity through effective planning and scheduling Lead, support, and develop the branch team by providing clear direction, setting expectations, and driving performance improvement Maintain and grow key car dealer relationships within the territory, including regular engagement to support business development and revenue growth Deliver consistently high standards of customer service while aligning operational activity with wider commercial objectives Please Note: Candidates must have the right to live and work in the UK. Our aim is to help you secure the best possible future for yourself & this is a totally FREE service to all our Candidates. If you believe that your skills and experience match what we are looking for please call me or APPLY and I will be in touch. Should you want to learn more about any of our MANUFACTURING & PRODUCTION vacancies, or should you just want to discuss your particular needs, then please do not hesitate to contact meto have an informal, confidential chat. Probe Technical Recruitment, providing Manufacturing & Production Recruitment Support since 1994 TPBN1_UKTJ

Trainee Recruitment Consultant - Education Sector Cardiff £26,500 - £30,000 basic + uncapped commission Looking for your next step in recruitment? Or ready to switch sectors and find more purpose in your work? Join one of the UK's leading education recruitment agencies - and be part of something meaningful. We're expanding our Cardiff office and are looking for a driven, confident Trainee Recruitment Consultant to join our growing team. Whether you're already working in Education recruitment, or come from a sales, customer service or hospitality background, we'd love to hear from you - we offer full cross-sector training. Why join Academics? Every day, our nationwide teams provide teachers, teaching assistants, and support staff to over 1,000 Primary and Secondary schools. With demand for high-quality education staff growing rapidly, now is the perfect time to join our team. We've built one of the strongest brands in the sector, giving you a solid platform to succeed, backed by an experienced leadership team and a supportive culture. What you'll be doing: Developing strong relationships with new and existing schools Sourcing, interviewing, and placing education professionals Writing job adverts and managing candidate pipelines Arranging interviews and managing placements Negotiating contracts and delivering exceptional service to both clients and candidatesWhat we're looking for: Experience in sales, customer service or hospitality Great relationship-building skills and commercial awareness A proactive, driven, and resilient mindset Someone who thrives in a fast-paced, people-focused environmentWhat you'll get: A competitive base salary (£26.5k-£30k DOE) Uncapped commission Full training and career development support A friendly, supportive culture - no rigid KPIs or micromanagement A stable company with one of the lowest staff turnover rates in recruitmentWe pride ourselves on quality, transparency, and integrity - all schools and candidates are met face-to-face, and our safeguarding record is second to none. Ready to take the next step? Send your CV or get in touch with Craig Walker for a confidential chat - he's happy to tell you more about the role and what makes Academics a great place to work

In this role, youll support customers by answering their queries, shade matching their hair, and helping to fulfil their orders, playing a key part in ensuring our customers receive a smooth and positive experience from checkout to delivery. You may also find yourself wearing hair extensions and appearing in social media content as part of our brand activity! Key Responsibilities: Respond to customer enquiries via email, social media, and live chat Process returns, exchanges, and order updates Accurately pick and pack orders in a timely manner Maintain a friendly, brand-appropriate tone in all communications Ensure the workspace remains clean and organised Appear in social media content where required Provide product advice, troubleshoot issues, and ensure prompt, professional support The Ideal Candidate Will Have A strong understanding of the online hair and beauty industry Strong knowledge of hair extensions and/or personal or professional experience with them Minimum of 2 years in a customer care or customer service role, primarily involving written communication (e.g. email, ticketing systems, live chat). A proactive and positive attitude with excellent attention to detail Strong communication and organisational skills Confidence using computer systems The ability to work both independently and as part of a team A passion for beauty, hair, and delivering brilliant customer experiences If this feels like the opportunity for you, then be sure to email a cover letter with your C.V. At the top of your cover letter write the word 'observant' in capital letters. TPBN1_UKTJ

Kenny Recruit is working with a fast growing UK distribution business operating within convenience and vape sectors to find an ambitious Territory Account Manager to support continued national expansion. Our client partners with independent retailers and convenience stores, supplying a broad and evolving portfolio of high-demand consumer products, with a particular focus on vape products. Known for strong retail relationships, category expertise, and rapid growth, the business offers an agile, performance-driven sales environment. This opportunity is ideal for a commercially minded field sales professional who enjoys autonomy, relationship-building, and delivering measurable revenue growth across a defined territory. The ideal candidate will have experience selling into convenience stores; previous vape sales experience would be a strong advantage. Reporting directly to the Sales Team Leader, your key objective will be to deliver revenue growth across your geographic territory. In this exciting role, you will focus on establishing and activating vape accounts and convenience stores to accelerate and optimise category performance. Working hours: 9.00am to 5.30pm Location: Remote - 1 day working from home with 4 days on the road Salary: up to £34,000 per annum (dependent on experience) + uncapped commission + car allowance + benefits Key Responsibilities Strategic Growth • Develop and implement effective regional sales strategies to increase revenue and grow the customer base., • Ensure in-store product placement, visibility, and merchandising in line with brand guidelines., • Identify and pursue new business opportunities, guiding them through the sales cycle., • Set account-specific goals and devise strategies to achieve them. Client Relationships • Build and maintain strong, long-term relationships with clients., • Proactively retain and nurture client accounts through regular communication and support., • Plan, organise, and manage promotional activities to drive sales growth and enhance client engagement. Market Analysis • Monitor and report on market trends, competitor activity, and industry developments., • Provide feedback on potential new products and suggest adjustments to existing product ranges based on customer insights. Collaboration • Work cross-functionally with internal teams to ensure excellent client service and account support., • Collaborate with retailers on planograms, merchandising, and promotional displays to maximise in-store sales., • Execute initiatives in accordance with agreed plans. Reporting • Prepare and present detailed sales reports, forecasts, and market analyses to senior management. Requirements: • Retail Industry Knowledge: Strong understanding of the independent retail environment and the ability to influence decision-makers in a competitive market., • Communication: Excellent verbal and written communication skills, with the ability to engage clients from diverse backgrounds., • Organisation & Time Management: Capable of managing multiple accounts and deadlines, both on- and off-site., • Technical Skills: Proficient in spreadsheets and essential computer applications., • Sales Drive & Motivation: Target-driven, self-motivated, and able to maintain focus on goals., • Presentation Confidence: Ability to confidently present proposals, data, and ideas to retail owners and decision-makers., • Resilience & Continuous Improvement: Thrives in a dynamic environment, constantly seeking opportunities to improve processes and outcomes., • Collaborative Mindset: Builds productive relationships internally and externally., • Problem Solving: Able to think quickly and effectively resolve challenges. Next Steps: Shortlisted candidates will obviously be contacted for this specific role and if you haven’t heard from us within a week, please assume you have been unsuccessful on this occasion. We'd love to give feedback to every applicant but due to the sheer volume of applications we receive, unfortunately this just isn't possible. We will keep your CV on file to contact you with regards to future roles and any other advice to help you. Alternatively, feel free to contact us for a chat

Trainee Recruitment Consultant - Legal - Cardiff & South Wales Salary DOE + Commission Our specialist Legal team is made up of experienced recruitment professionals and legal market specialists who truly understand the sector and the people within it. We work with a wide range of reputable law firms, from high street practices to Legal 500 and national firms - across South Wales, Bristol, South West and beyond. Due to continued growth, we're looking for a motivated and ambitious Trainee Recruitment Consultant to join our established Legal desk. This is an exciting opportunity for someone looking to build a long-term career in recruitment, with full training, support, and development from an experienced team. You'll join a warm and well-established desk with access to existing clients, live roles, and a strong market reputation, giving you the perfect platform to learn, develop, and succeed. What You'll Be Doing Supporting experienced consultants with the full recruitment process. Sourcing and speaking with legal professionals across Cardiff and South Wales. Building relationships with candidates and understanding their career goals. Managing candidate interviews, feedback, and offer processes. Learning how to develop and maintain client relationships with law firms across the region. Writing adverts, headhunting talent, and using LinkedIn and recruitment tools to identify candidates. Developing your market knowledge within the Legal sector. Working towards becoming a fully-fledged 360 Recruitment Consultant. What We're Looking For Must have a legal degree or previous legal experience. Ambitious, driven, and eager to learn. Strong communication and relationship-building skills. Confident speaking with professionals over the phone and via Teams. Organised and able to manage multiple tasks in a fast-paced environment. Positive attitude with a genuine interest in building a career in recruitment. Previous sales, customer service, or office-based experience is beneficial but not essential. Why Join Us? At Yolk Recruitment, we don't just reshape recruitment, we create long-term career paths for our people. We champion the Brightest, Boldest, and Best standards of performance, ensuring every employee has the support and development needed to succeed. Culture of Excellence & Reward High achiever trips for individuals and teams. Regular team-building activities and incentives. Industry-leading salary and commission structure. Clear progression opportunities with structured development plans. Ongoing training and mentoring from experienced recruiters and leaders. Additional Benefits £1,000 annually in discounts and everyday savings. Paid employee referral scheme (£1,500 per successful referral). Access to professional health and wellbeing support. Annual company AGM and all-expenses-paid after party. Fully expensed Christmas party. Paid Christmas shutdown. Enhanced annual leave, including bank holidays. Your birthday off - on us. If you are in the legal sector and wondering if recruitment could be for you, contact Managing Consultant- Nicole Smith for a confidential chat

Work within the Councils estate of buildings undertaking cleaning duties as directed by line manager in accordance with the practices and procedures of the service.

Cleaner, Landfill Site Offices, Bennadrove (9226).Distant Islands Allowance per annum.Required for 3 hours per week on Saturdays, to carry out general cleaning duties including the maintenance of floors, cleaning and dusting of furniture and fittings in designated areas, cleaning and disinfecting of

To assist in the provision of a high quality cleaning service within Council buildings.

To be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach;. You will be responsible for greeting guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an eff

Provide friendly and professional customer service• Keep aisles clear and safe for easy shopping• Perform general cleaning tasks to support store safety and appearance. Your duties cover everything from clearing litter around the store to cleaning windows and ensuring trolleys are tidy and ready

Where: 3 Capital Quarter, Tyndall Street, Cardiff, CF10 4BZ.Competitive Salary: Starting at £26,116 rising to £26,738 after 8 months, plus an uncapped monthly commission scheme.Online GP: Access to a private GP 24/7 for you and your immediate family.Paid Carers Leave: Market-leading carers leave w

Steel Service South Wales (Newport/Neath based).

Senior Customer Service Advisor (Vulnerable Customer Specialist). To provide exceptional service compassionately and consistently to our customers, particularly those in vulnerable situations, earning their long-term loyalty to BUUK Infrastructure. At BUUK Infrastructure, our vision is to be the lea

Benefits of a Vehicle Service Advisor: Starting salary approximately £27,300 per annum, dependent on experience and brand accreditations Uncapped bonus potential, offering an OTE of £33,000 to £34,000 annually * Enhanced annual leave entitlement, including 23 days holiday

Managing stock levels through accurate picking and packing of orders to meet customer requirements.

Hours of Work: 6/6 4 on 4 off days and nights.Duration: Temporary (Temporary ongoing with a view to going permanent).Job Role: This role is split between forklift truck driving (loading and unloading finished goods onto HGVs) and handballing, which involves assembling storage boxes.Essential Skills,

Working on behalf of our client based in Wrexham.We are currently recruiting for an FLT Driver / Storesperson on a fixed term 12 month contract.Operation of an FLT counterbalance truck (Full Training Provided).Loading and unloading of deliveries.Moving stock within the warehouse and yard.Booking goo

Customer Relations Advisor Temporary - ongoing with potential to go permanent Do you see yourself as a problem solver? Are you someone who likes to get to the bottom of an issue? Can you make decisions based on facts and findings?Our client is expanding their internal customer relations department

Or making sure the trolleys are clean and free of rubbish, just the way our customers like them.

You'll be joining a Service team that prides itself on providing excellent customer care. Guiding customers through the process o. Service Advisor to join our busy dealership on Penarth Road, Cardiff (CF11 8UU).

As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. Minimum of 6 months customer service experience (mandatory). Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated

Strong customer service skills with a desire to deliver excellent experiences. Previous experience in customer service or claims handling is an advantage, but not essential. Dutch Speaking Customer Service Advisor.

Minimum of 6 months customer service experience. Do you have a passion for fashion and retail, paired with a love for online shopping? Concentrix is on the lookout for enthusiastic individuals to become part of our Primark team as Customer Support Advisors. In this role, you'll engage with customers

Development opportunities, including the chance to progress into our customer service team and beyond. Reporting to the shop manager you'll play a key role in keeping our shop clean, safe, and welcoming for customers and colleagues. Focus on keeping customer and staff toilets clean, stocked, and usa

As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. Minimum of 6 months customer service experience (mandatory). Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated

Previous experience in a receptionist, front-of-house, or customer service role, ideally in a health club, spa, or hospitality environment. Handle phone calls, emails, and in-person inquiries about health club services, classes, and facilities. Process payments for services, memberships, and retail

Have relevant experience within a contact centre customer services function dealing with customer after sales service queries, requests and correspondence by phone, e-mail, post and face-to-face. Have strong customer service skills and decision-making skills. Do you love working in customer service?

Your attention to detail, professionalism, and pride in your work ensure that the club always reflects our high standards of service, care, and presentation. Birthday Day Off after 1 years continuous service. A successful Cleaner for Soho House will ideally have up to 2 years’ experience in a busy

Have relevant experience within a contact centre customer services function dealing with customer after sales service queries, requests and correspondence by phone, e-mail, post and face-to-face. Have strong customer service skills and decision-making skills. Do you love working in customer service?

Birthday Day Off after 1 years continuous service. Assist management with new hires by training Soho Standards and steps of service expected daily.

Have relevant experience within a contact centre customer services function dealing with customer after sales service queries, requests and correspondence by phone, e-mail, post and face-to-face. Have strong customer service skills and decision-making skills. Do you love working in customer service?

As the first point of contact, you will set the tone for exceptional service and ensure that reception operations run smoothly and efficiently at all times. Birthday Day Off after 1 years continuous service. Supervise and support the reception team in delivering consistent, high-quality service.

The ability to access accommodation to deliver hands-on cleaning services, performing physical tasks including lifting, bending and standing for extended periods of time. Our parks create meaningful memories for our guests and know that great service is more than a smile - it’s understanding the v