Volunteer Experience Manager
3 days ago
Cardiff
Volunteer Experience Manager Team: People and Culture Location: Hybrid (split between home-working and either London, Cardiff or Edinburgh) *This role sits within a pay grade with a pay range of £43,495 to £65,242. The salary on appointment will be set at the lower end of the pay range, to a maximum of £47,845 depending on the candidate's skills and experience. If you are on the same grade then the salary will be as reflected in our pay policy. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role. The Volunteer Experience Project aims to create a volunteering journey that is inclusive, engaging, and impactful, one where every volunteer feels welcomed, valued, and supported. A key focus is ensuring our volunteer community better reflects the diversity of the communities we seek to serve. Our ambition is to grow our volunteer community by 10,000 people over the lifetime of our ten-year strategy, with a particular focus on engaging underrepresented groups: • People living in communities ranked 1–5 on the Indices of Multiple Deprivation (the 50% most deprived communities), • People from Global Majority backgrounds, • Women in leadership roles Context and purpose of role The Volunteer Experience Manager is responsible for overseeing and enhancing the volunteer program within the Ramblers. This role involves recruiting, training, managing, and retaining volunteers, ensuring they have a meaningful and impactful experience. The Volunteer Experience Manager works closely with various departments to align volunteer efforts with the organisation’s mission and goals. The role will report directly to the Head of People Experience. Key responsibilities Volunteer Recruitment and Onboarding • Develop and implement strategies to attract and recruit a diverse pool of volunteers., • Create and facilitate ongoing training programs to enhance volunteer skills and knowledge., • Provide resources and support to ensure volunteers are equipped to perform their roles effectively., • Ensure accurate records of volunteer hours, roles, and performance are maintained., • Design and execute recognition programs to acknowledge and celebrate volunteer contributions., • Organise events and activities to keep volunteers engaged and motivated., • Monitor and evaluate the effectiveness of the volunteer program., • Conduct surveys and assessments to gather feedback from volunteers and identify areas for improvement., • Work closely with teams to identify volunteer needs and opportunities., • Utilise technology track and manage volunteer information., • Maintain up-to-date records and generate reports on volunteer activities and program outcomes. Other • Undertake such other duties as may be reasonably required of the post This section specifies the theoretical understanding or specific expertise needed for the role: • Knowledge of the value volunteers add, and the impact they bring to organisations., • Expert and up-to-date knowledge of the law relating to volunteering and volunteering best practice principles, and procedures, particularly around recruitment and retention. This section details the specific abilities and competencies required to perform the job Effectively: • Strategic Thinking: Ability to develop and implement strategic initiatives, • Communication Skills: Excellent verbal and written communication skills, • Interpersonal Skills: Strong relationship-building and influencing skills, • Analytical Skills: Ability to analyse data and use insights to drive decision-making This section specifies the practical, hands-on experience required for the role: • Active Listener: Listens attentively to others and values their input, • Collaborative: Values and leverages diverse perspectives and skills within the team, • Adaptable: Able to adjust to new situations and challenges with ease, • Problem Solver: Proactively identifies issues and works towards effective solutions, • Analytical Thinker: Analyses information thoroughly and makes sound decisions., • Detail-Oriented: Pays attention to detail, ensuring accuracy and thoroughness in work, • Mentoring: Willing to mentor and support the development of team members, • Innovative: Embraces new ideas and technologies to improve processes, • Ethical: Upholds ethical standards and integrity in all actions Values and Behaviours Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people. Inclusive We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission. Inspiring We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission. Empowering We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action. Responsible We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.