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Italian Speaking Help Desk Analyst| 6 Month Contract | (Inside IR35) | Hybrid, Livingston | Starting ASAP Day Rate: DOE About the Role: The Group Service Desk provides first, second, and third-line support to colleagues across the business. You'll take responsibility for providing effective 1st- and 2nd-level support to users via the Service Desk, including support for systems, servers, and networks. The existing infrastructure primarily consists of Windows 11, Mac OS & mobile devices, as well as several largely bespoke applications, and Citrix-based desktops and applications. Main Duties: • Answering Service Desk chat promptly and providing 1st- and 2nd-Line technical support. In some cases, during a disaster recovery, calls might need to be answered., • Dealing with queries in a calm, timely and customer focussed manner, • Logging, recording, and prioritising all incidents received into the Service Desk, • Supply warm transfers to Service Desk Technical Specialists with appropriate professionalism, • User administration and general support, • Contributing to the effective service provision of the Service Desk Team, adhering to processes and guidelines, • Ensuring online requests and incidents are assigned and handled in line with SLAs., • Advising and assisting team members with service provision, • Fluent Italian speaker (spoken and written) to support colleagues, • Proven 1st / 2nd line Service Desk experience (chat-first support + incident handling), • Strong customer service skills: calm, professional, clear and empathetic communicator, • Solid ITSM/ticketing discipline: accurate logging, prioritisation, categorisation and working to SLAs, • Confident supporting Windows 11 end users (everyday troubleshooting and fixes), • Working knowledge of MacOS and mobile devices (iOS/Android) for user support, • Exposure to Citrix desktops/applications (access, session and performance basics), • User administration experience (account access issues, password/MFA guidance, basic provisioning), • Structured troubleshooting mindset with excellent notes, handover and escalation quality, • Microsoft 365 support experience (Outlook, Teams, OneDrive, SharePoint common issues), • Basic network troubleshooting (Wi-Fi/VPN, DNS, connectivity checks), • Familiarity with Active Directory / Azure AD (users, groups, access basics), • Experience with remote support tools and assisting users securely, • Confidence supporting bespoke/internal applications and learning new tools quickly, • Knowledge base/runbook mindset follows process, spots gaps, helps improve documentation, • Experience working closely with 3rd line/support specialists, including warm transfers and clear escalation summaries This role has been deemed Inside IR35 by the client. Applicants must hold, or be happy to apply for, a valid Basic Disclosure Scotland. Please click the link to apply. To From Record Yes No Always use these settings

Senior Business Travel Consultant - French Speaking - Edinburgh About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit to learn more. About the Role We are seeking an outstanding Executive / VIP Business Travel Consultant to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional it is highly personalised, time-critical, and relationship-driven. The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service, paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries, and making confident decisions on behalf of discerning clients. While GDS experience is a strong advantage, it is not a barrier. We are happy to provide full GDS training for candidates who demonstrate the right service mindset, judgement, and attention to detail. What Success Looks Like • Delivering a seamless, proactive, and anticipatory experience for Executive and VIP travellers, • Acting as a trusted advisor, not just a booking agent, • Managing highly complex, often last-minute travel changes with calm professionalism, • Consistently achieving strong CSAT while meeting productivity and efficiency expectations, • Demonstrating excellent ownership, judgement, and accountability in every interaction What You'll Do • End-to-end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests, • Providing expert recommendations aligned to traveller preferences, company policy, and duty of care, • Handling urgent and high-impact travel disruptions with speed, empathy, and precision, • Managing multiple channels (phone, chat, email) in a fast-paced Executive Care environment, • Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence, • Building long-term relationships with Executive travellers through consistent, high-quality service, • Collaborating closely with peers to maintain a high-performance, elite service culture What We're Looking For Essential: • Proven experience delivering high-touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar), • Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT, • Exceptional communication skills with a polished, confident, and discreet style, • Ability to remain calm, decisive, and solutions-focused in high-pressure situations, • Strong organisational skills and attention to detail Desirable: • GDS experience (Amadeus, Sabre, Galileo or similar), • Experience supporting senior stakeholders, C-suite, or high-net-worth individuals, • Exposure to out-of-hours, follow-the-sun, or on-call travel support models Personal Attributes • Naturally service-oriented with a strong hospitality mindset, • High emotional intelligence and sound judgement, • Comfortable working autonomously and taking full ownership, • Resilient, adaptable, and confident handling ambiguity, • Commercially aware and performance-driven without compromising service quality What we offer • Receive competitive compensation and equity ownership in Perk, • Rest and recharge with our generous allocation of vacation days plus public holidays, • Take control of your physical health with your choice of private healthcare or a gym allowance, • Know that your loved ones are protected financially through your Life Insurance if the worst were to happen, • Join our unforgettable Perk events, including our spectacular annual summer party, • Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones, • Make your money go further with our flexible compensation plan, • Focus on your family with 17 weeks' paid parental leave during your child's first year, • Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes, • Broaden your horizons with up to 20 "Work from Anywhere" days per year, • Nurture your language skills with in real-life English, Spanish and Catalan lessons, • Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years, • Let us help you move to one of our hubs with relocation support How We Work At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We're an equal opportunity employer, which means you're welcome at Perk regardless of how you look, where you're from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.

Senior Business Travel Consultant - German speaking - Edinburgh About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit to learn more. ber die Rolle Wir suchen eine herausragende Pers nlichkeit im Executive / VIP Business Travel Consulting, die unseren F hrungskr ften und High-Value-Kund:innen ein echtes Seven-Star-Serviceerlebnis bietet. In dieser Rolle geht es nicht einfach um Buchungen - Executive Travel ist hochgradig personalisiert, zeitkritisch und basiert auf Vertrauen und Beziehungen. Du bringst idealerweise Erfahrung aus Hospitality, Premium Travel oder Luxury Customer Service mit und verstehst gleichzeitig, wie Contact-Center-Operations funktionieren: Produktivit t, Effizienz und Kundenzufriedenheit m ssen im Gleichgewicht sein. Du arbeitest souver n in einem schnellen Umfeld, managst komplexe Reiserouten und triffst selbstbewusst Entscheidungen im Sinne anspruchsvoller Kund:innen. GDS-Erfahrung ist ein Plus - aber kein Muss. Wenn dein Service-Mindset, Urteilsverm gen und deine Detailgenauigkeit stimmen, bernehmen wir das Training. So sieht Erfolg in der Rolle aus • Du lieferst eine nahtlose, proaktive und vorausschauende Betreuung f r Executive- und VIP-Reisende, • Du agierst als vertrauensvolle:r Berater:in - nicht nur als Buchungsstelle, • Du meisterst komplexe und kurzfristige nderungen ruhig und professionell, • Du erreichst konstant starke CSAT-Werte und erf llst gleichzeitig Produktivit tsziele, • Du zeigst Ownership, gutes Urteilsverm gen und Verantwortung in jeder Interaktion Deine Aufgaben • End-to-end Betreuung von Executive- und VIP-Gesch ftsreisen (Flug, Hotel, Transfers, Sonderw nsche), • Expertenempfehlungen unter Ber cksichtigung von Pr ferenzen, Reiserichtlinien und Duty of Care, • Schnelle, empathische und pr zise L sungen bei Reiseunterbrechungen oder Notf llen, • Betreuung ber mehrere Kan le (Telefon, Chat, E-Mail) in einem dynamischen Executive-Care-Umfeld, • Premium-Service liefern und gleichzeitig KPIs wie Produktivit t, Handle Time und SLA einhalten, • Aufbau langfristiger Beziehungen durch konstant exzellenten Service, • Enge Zusammenarbeit im Team, um eine Elite-Servicekultur aufrechtzuerhalten Das bringst du mit Must-have • Nachweisbare Erfahrung im High-Touch Premium Customer Service (Executive Travel, Hospitality, Aviation, Luxury Brands o. .), • Verst ndnis f r Contact-Center-Kennzahlen wie Produktivit t, Effizienz und CSAT, • Herausragende Kommunikationsf higkeiten mit souver nem, professionellem Auftreten, • Ruhe, Entscheidungsst rke und L sungsorientierung unter Druck, • Sehr gute Organisation und hohe Detailgenauigkeit Nice-to-have • GDS-Erfahrung (Amadeus, Sabre, Galileo o. .), • Erfahrung im Umgang mit Senior Stakeholdern, C-Level oder High-Net-Worth-Kund:innen, • Erfahrung mit Out-of-hours-, Follow-the-sun- oder On-call-Reisesupport Deine Pers nlichkeit • Du bist von Natur aus serviceorientiert und denkst wie jemand aus der Hospitality, • Hohe emotionale Intelligenz und sicheres Urteilsverm gen, • Du arbeitest gerne eigenst ndig und bernimmst Verantwortung, • Resilient, anpassungsf hig und souver n im Umgang mit Unsicherheit, • Leistungsorientiert und wirtschaftlich denkend - ohne Kompromisse bei der Servicequalit t Was wir dir bieten • Wettbewerbsf higes Gehalt plus Beteiligung an Perk, • Gro z gige Urlaubstage zus tzlich zu gesetzlichen Feiertagen, • Wahl zwischen privater Krankenversicherung oder Gym-Zuschuss, • Lebensversicherung f r finanzielle Absicherung deiner Angeh rigen, • Legend re Perk-Events, inklusive unserer j hrlichen Sommerparty, • Zugang zu Spring Health mit 12 Therapie- und 12 Coaching-Sessions f r dich und deine Liebsten, • Flexibler Verg tungsplan, • 17 Wochen bezahlte Elternzeit im ersten Jahr deines Kindes, • 16 bezahlte Stunden pro Jahr f r ehrenamtliches Engagement, • Bis zu 20 "Work from Anywhere"-Tage j hrlich, • Sprachkurse in Englisch, Spanisch und Katalanisch, • Vierw chiges bezahltes Sabbatical nach 5 Jahren, • Relocation-Support f r einen Umzug in einen unserer Hubs How We Work At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We're an equal opportunity employer, which means you're welcome at Perk regardless of how you look, where you're from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.

Senior Business Travel Consultant - Spanish speaking - Edinburgh About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit to learn more. About the Role We are seeking an outstanding Executive / VIP Business Travel Consultant to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional it is highly personalised, time-critical, and relationship-driven. The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service, paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries, and making confident decisions on behalf of discerning clients. While GDS experience is a strong advantage, it is not a barrier. We are happy to provide full GDS training for candidates who demonstrate the right service mindset, judgement, and attention to detail. What Success Looks Like • Delivering a seamless, proactive, and anticipatory experience for Executive and VIP travellers, • Acting as a trusted advisor, not just a booking agent, • Managing highly complex, often last-minute travel changes with calm professionalism, • Consistently achieving strong CSAT while meeting productivity and efficiency expectations, • Demonstrating excellent ownership, judgement, and accountability in every interaction What You'll Do • End-to-end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests, • Providing expert recommendations aligned to traveller preferences, company policy, and duty of care, • Handling urgent and high-impact travel disruptions with speed, empathy, and precision, • Managing multiple channels (phone, chat, email) in a fast-paced Executive Care environment, • Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence, • Building long-term relationships with Executive travellers through consistent, high-quality service, • Collaborating closely with peers to maintain a high-performance, elite service culture What We're Looking For Essential: • Proven experience delivering high-touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar), • Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT, • Exceptional communication skills with a polished, confident, and discreet style, • Ability to remain calm, decisive, and solutions-focused in high-pressure situations, • Strong organisational skills and attention to detail Desirable: • GDS experience (Amadeus, Sabre, Galileo or similar), • Experience supporting senior stakeholders, C-suite, or high-net-worth individuals, • Exposure to out-of-hours, follow-the-sun, or on-call travel support models Personal Attributes • Naturally service-oriented with a strong hospitality mindset, • High emotional intelligence and sound judgement, • Comfortable working autonomously and taking full ownership, • Resilient, adaptable, and confident handling ambiguity, • Commercially aware and performance-driven without compromising service quality What we offer • Receive competitive compensation and equity ownership in Perk, • Rest and recharge with our generous allocation of vacation days plus public holidays, • Take control of your physical health with your choice of private healthcare or a gym allowance, • Know that your loved ones are protected financially through your Life Insurance if the worst were to happen, • Join our unforgettable Perk events, including our spectacular annual summer party, • Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones, • Make your money go further with our flexible compensation plan, • Focus on your family with 17 weeks' paid parental leave during your child's first year, • Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes, • Broaden your horizons with up to 20 "Work from Anywhere" days per year, • Nurture your language skills with in real-life English, Spanish and Catalan lessons, • Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years, • Let us help you move to one of our hubs with relocation support How We Work At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We're an equal opportunity employer, which means you're welcome at Perk regardless of how you look, where you're from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.

Catering Engineer - Gas OR Electrical Location: Wiltshire Package: Competitive salary + excellent work-life balance We're looking for Catering Engineer to join a well-established and highly respected company providing service, maintenance, and support to commercial catering clients across Wiltshire. This role is ideal for an experienced commercial catering engineer who takes pride in delivering high-quality workmanship and customer service. Full manufacturer training and ongoing development opportunities are available to support your continued growth within the role. What's on offer: • Competitive salary, • Bonus scheme, • Door-to-door pay, • Company van, • Excellent training and development, • Supportive, engineer-focused team culture For an informal chat about this role please call Jo or email your CV to apply. Start Monday is acting as a recruitment service in relation to this role. JBRP1_UKTJ

Distributor (Self-Employed) - Automotive Aftermarket This is an exciting opportunity for an experienced automotive aftermarket salesperson exploring possibilities to run their own business or an established self-employed distributor looking to add to their portfolio. You will take over an established area with around 120 spending customers. Our client is a leading supplier of automotive consumables / chemical products. They have a strong reputation for quality products and technical expertise. They offer their distributors unparalleled support including set up, product training and on-going marketing. Typical Earnings on this area: Around £40-50k per year - with potential to earn more Location: Covering DH, NE and SR postcodes - ideal locations include Newcastle upon Tyne, Sunderland, Durham, Gateshead, South Shields, North Shields, Washington, Peterlee, Consett, Chester-Le-Street What We Offer • A proven, established customer base with consistent repeat business, • Full Technical, Sales, and Field Support training, • Ongoing marketing and brand support from a respected industry leader, • A high-quality, demonstrable product range with strong customer loyalty, • Unlimited earning potential based on your drive and performance, • A passion for sales and relationship building, • The ambition to grow a territory year on year, • Experience in the automotive aftermarket is advantageous, allied sector experience will also be considered, • Confidence in communication and customer engagement The Role • Service and support an existing customer base of 100+ garages and workshops, • Promote and sell our market leading range of automotive, trade-only consumables, • Increase product penetration within current accounts, • Grow the territory by developing new business opportunities, • Work alongside a national network of 50 experienced professionals Register Your Interest If this sounds like your kind of role, we'd love to hear from you. Send your CV to Kayleigh Bradley, Senior Recruiter at Glen Callum Associates Ltd, or call Kayleigh for a confidential chat on 07908 893621. Job Reference: 4337KB - Self Employed Distributor - Automotive Aftermarket Consumables Glen Callum Associates specialises in automotive recruitment, connecting exceptional talent with leading organisations worldwide. Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know-we're here to support you. Applicants must be eligible to work in the UK. We are unable to offer sponsorship. JBRP1_UKTJ

Commercial Catering and Refrigeration Engineer Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below. Basic £49,000 / Private healthcare / Door to door pay / Monday – Friday / Overtime rates We are currently looking to recruit an experienced Commercial Catering Engineer and Refrigeration Engineer to work within our specialist commercial catering department. Due to continuing growth, we are seeking a motivated and experienced Commercial Catering Engineer to join our growing team within the North of Scotland! You will be field based visiting customer sites such as Restaurants/Hotels, Hospitals, Schools, Nursing Homes, Colleges, & Universities. As a Commercial Catering Engineer and Refrigeration Engineer, your key responsibilities will include service, maintenance, repair and fault finding of gas and electric kitchen equipment. This role is field based and will require you to be customer facing as well as meeting clients. Previous Experience Required COMCAT 1,3,5 (Essential) Full Drivers License (Essential) Relevant experience working on commercial catering equipment Electrical experience (not required but an advantage) Package Overview • Basic salary £49,000pa, • 40 hour working week, • Paid door to door, • 20 Days holiday + 8 bank holidays, • Birthday day off, • 3 discretionary extra days off at Christmas, • Private healthcare, • Van and fuel card, • Personal use of van, • Smart Phone, • Branded uniform and PPE, • Company pension, • Annual company bonus #eng1

CRM Marketing Automation Manager (Salesforce) Term: 12-month contract - with the team having at least a 3 year roadmap ahead of it Salary: £45k to £55k plus bonus, 25 days leave, good pension, healthcare, life assurance, etc. Location: Hybrid, two days a week in office - based out of Kent, not far from Tunbridge Wells The team youll be joining is mid-transformation of CRM journeys for this financial services giant. Youll join an existing team who are growing, handling the technical build and execution of new customer journeys and CRM workflows being built in Salesforce Marketing Cloud. With this role, you'll be leaning into the technical side, handling the build and creation journeys, with a decent emphasis on implementing dynamic content within complex customer communications across both promotional and operational comms. Because this sits within financial services, theres naturally a heavy emphasis on regulations within the dynamic content being served. Think things like policy pricing, exclusions, underwriting terms which need to be applied all at an individual level, and how that's able to be delivered at scale through automation. This team are building a whole new next generation of CRM capability for the business. Looking to level up the sophistication of CRM journeys as well as automation. Which will include testing AI capabilities within Salesforce. With all this comes the need for testing both through logic specs, considering what should appear and why on communications, as well as whether dynamic content is pulling through correctly into the final communications. So having a solid understanding in how to create and implement effective test and learn strategies will be important. What youll be involved in Creating, testing and improving digital customer journeys across the Salesforce Marketing Cloud ecosystem Working with BA and tech teams to align workflows, architecture and product requirements Translating commercial objectives into clear, usable CRM objectives and comms Shaping propositions for new capabilities and guiding them from idea to launch Using insight from customer behaviour, brokers and performance data to refine CRM journeys, customer comms and enhance CRM journeys Spotting friction points and recommending changes that will lift engagement and enhance the customer experience Keeping delivery on track across product, digital, engineering and operational teams What helps you succeed here Experience within a marketing environment, having delivered CRM Operations/CRM Automation working with Salesforce/SFMC Confidence turning data, research and customer behaviour into sophisticated CRM journeys Experience of the above within a regulated environment financial service, utilities, insurance, healthcare, telecoms, etc. Good understanding of creating, testing and optimising sophisticated customer journey comms which utilise dynamic content The ability to simplify technical detail for stakeholders and keep teams aligned Curiosity, structure and a habit of nudging things forward even when the detail is evolving Want to Apply? Heres how: Applicants must have the right to live and work in the UK. You can share yourLinked-in profileoremail me a CV it doesnt have to be up to date, we can work on that once you decide you want to take this forward. Or, for a chat and more information please contact me on: Colin Doree Recruiter | Blue Pelican 01892 507122 JBRP1_UKTJ

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.About UsPerk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem.Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.Visit to learn more.Über die RolleWir suchen eine herausragende Persönlichkeit im Executive / VIP Business Travel Consulting, die unseren Führungskräften und High-Value-Kund:innen ein echtes Seven-Star-Serviceerlebnis bietet. In dieser Rolle geht es nicht einfach um Buchungen - Executive Travel ist hochgradig personalisiert, zeitkritisch und basiert auf Vertrauen und Beziehungen.Du bringst idealerweise Erfahrung aus Hospitality, Premium Travel oder Luxury Customer Service mit und verstehst gleichzeitig, wie Contact-Center-Operations funktionieren: Produktivität, Effizienz und Kundenzufriedenheit müssen im Gleichgewicht sein. Du arbeitest souverän in einem schnellen Umfeld, managst komplexe Reiserouten und triffst selbstbewusst Entscheidungen im Sinne anspruchsvoller Kund:innen.GDS-Erfahrung ist ein Plus - aber kein Muss. Wenn dein Service-Mindset, Urteilsvermögen und deine Detailgenauigkeit stimmen, übernehmen wir das Training.So sieht Erfolg in der Rolle ausDu lieferst eine nahtlose, proaktive und vorausschauende Betreuung für Executive- und VIP-ReisendeDu agierst als vertrauensvolle:r Berater:in - nicht nur als BuchungsstelleDu meisterst komplexe und kurzfristige Änderungen ruhig und professionellDu erreichst konstant starke CSAT-Werte und erfüllst gleichzeitig ProduktivitätszieleDu zeigst Ownership, gutes Urteilsvermögen und Verantwortung in jeder InteraktionDeine AufgabenEnd-to-end Betreuung von Executive- und VIP-Geschäftsreisen (Flug, Hotel, Transfers, Sonderwünsche)Expertenempfehlungen unter Berücksichtigung von Präferenzen, Reiserichtlinien und Duty of CareSchnelle, empathische und präzise Lösungen bei Reiseunterbrechungen oder NotfällenBetreuung über mehrere Kanäle (Telefon, Chat, E-Mail) in einem dynamischen Executive-Care-UmfeldPremium-Service liefern und gleichzeitig KPIs wie Produktivität, Handle Time und SLA einhaltenAufbau langfristiger Beziehungen durch konstant exzellenten ServiceEnge Zusammenarbeit im Team, um eine Elite-Servicekultur aufrechtzuerhaltenDas bringst du mitMust-haveNachweisbare Erfahrung im High-Touch Premium Customer Service (Executive Travel, Hospitality, Aviation, Luxury Brands o. ä.)Verständnis für Contact-Center-Kennzahlen wie Produktivität, Effizienz und CSATHerausragende Kommunikationsfähigkeiten mit souveränem, professionellem AuftretenRuhe, Entscheidungsstärke und Lösungsorientierung unter DruckSehr gute Organisation und hohe DetailgenauigkeitNice-to-haveGDS-Erfahrung (Amadeus, Sabre, Galileo o. ä.)Erfahrung im Umgang mit Senior Stakeholdern, C-Level oder High-Net-Worth-Kund:innenErfahrung mit Out-of-hours-, Follow-the-sun- oder On-call-ReisesupportDeine PersönlichkeitDu bist von Natur aus serviceorientiert und denkst wie jemand aus der HospitalityHohe emotionale Intelligenz und sicheres UrteilsvermögenDu arbeitest gerne eigenständig und übernimmst VerantwortungResilient, anpassungsfähig und souverän im Umgang mit UnsicherheitLeistungsorientiert und wirtschaftlich denkend - ohne Kompromisse bei der ServicequalitätWas wir dir bietenWettbewerbsfähiges Gehalt plus Beteiligung an PerkGroßzügige Urlaubstage zusätzlich zu gesetzlichen FeiertagenWahl zwischen privater Krankenversicherung oder Gym-ZuschussLebensversicherung für finanzielle Absicherung deiner AngehörigenLegendäre Perk-Events, inklusive unserer jährlichen SommerpartyZugang zu Spring Health mit 12 Therapie- und 12 Coaching-Sessions für dich und deine LiebstenFlexibler Vergütungsplan17 Wochen bezahlte Elternzeit im ersten Jahr deines Kindes16 bezahlte Stunden pro Jahr für ehrenamtliches EngagementBis zu 20 "Work from Anywhere"-Tage jährlichSprachkurse in Englisch, Spanisch und KatalanischVierwöchiges bezahltes Sabbatical nach 5 JahrenRelocation-Support für einen Umzug in einen unserer HubsHow We WorkAt Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We're an equal opportunity employer, which means you're welcome at Perk regardless of how you look, where you're from, or anything else that makes you, well, you.Protect Yourself from Recruitment ScamsAll official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate. #J-18808-Ljbffr

Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across French and English lines. Fluent in English and French (written and verbal).

A virtual customer service company is seeking Online Customer Support Representatives to communicate with customers via phone, email, and chat.

About Us Since 2014, Trip.com 's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price. Core Role Info - READ BEFORE YOU APPLY Location: 1 Lochrin Square, Edinburgh. This is NOT a remote role so you should be within commutable distance to the office. Salary: £26,800 Hours: Full time, 37.5 hours a week. Hybrid: Our hybrid model is 3 days in office, 2 days from home. Language: This role requires spoken and written fluency in English and German. RTW: You will need the right to work in the UK without sponsorship (now or in the future) as we are unable to offer sponsorship at this time. What You'll Do: * Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across German and English lines. * Take ownership of customer concerns, resolving travel-related issues end-to-end. * Communicate clearly and confidently across multiple channels. * Collaborate within a supportive team to achieve KPIs and service targets. * Share ideas to improve customer experience and internal processes. * Represent and represent the Trip.com culture in every interaction. What You'll Bring: * Previous customer service experience, ideally in a contact centre environment. * Fluent in English and German (written and verbal). * Strong communication and problem-solving skills, with resilience under pressure. * Ability to handle multiple web chats with fast, accurate typing. * Confident working towards and achieving KPIs / Targets. * Motivated, adaptable, with eagerness to learn and grow. * Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast-paced environment. * Travel & Tourism industry experience - desirable but not essential Why You'll Love Working Here: * 33 days annual leave (including bank holidays) * 3 extra days for parents/guardians, plus long service leave after 10+ years * $600 USD in Trip Coins annually to spend on your next adventure * Monthly bonuses & $450 USD refer-a-friend scheme * Health cash back plan for dental, optical, physiotherapy, massages & more * Employee Assistance Program, wellbeing support & enhanced sick pay * Enhanced family policies (maternity, paternity & adoption) * Life insurance worth 4x your annual salary * Hybrid working options (based on performance) * Free on-site gym or discounted memberships at Nuffield Health & PureGym * Continuous learning & genuine career development opportunities * Birthday & service anniversary celebrations with gift cards and cake * Regular team events, social activities, and recognition programmes. * Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats! Culture At Trip.com, our culture is all about people, we're a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make impact. With a real commitment to internal progression and promotion, your Trip.com journey could take you anywhere, many of our senior leaders started with us in this very role! Find out more job opportunities our our official Trip.Com Careers Page! Have a good trip, and see you soon

About Us Since 2014, Trip.com 's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price. Core Role Info - READ BEFORE YOU APPLY Location: 1 Lochrin Square, Edinburgh. This is NOT a remote role so you should be within commutable distance to the office. Salary: £26,800 Hours: Full time, 37.5 hours a week. Hybrid: Our hybrid model is 3 days in office, 2 days from home. Language: This role requires spoken and written fluency in English and Portuguese RTW: You will need the right to work in the UK without sponsorship (now or in the future) as we are unable to offer sponsorship at this time. What You'll Do: * Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Portuguese and English lines. * Take ownership of customer concerns, resolving travel-related issues end-to-end. * Communicate clearly and confidently across multiple channels. * Collaborate within a supportive team to achieve KPIs and service targets. * Share ideas to improve customer experience and internal processes. * Represent and represent the Trip.com culture in every interaction. What You'll Bring: * Previous customer service experience, ideally in a contact centre environment. * Fluent in English and Portuguese (written and verbal). * Strong communication and problem-solving skills, with resilience under pressure. * Ability to handle multiple web chats with fast, accurate typing. * Confident working towards and achieving KPIs / Targets. * Motivated, adaptable, with eagerness to learn and grow. * Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast-paced environment. * Travel & Tourism industry experience - desirable but not essential Why You'll Love Working Here: * 33 days annual leave (including bank holidays) * 3 extra days for parents/guardians, plus long service leave after 10+ years * $600 USD in Trip Coins annually to spend on your next adventure * Monthly bonuses & $450 USD refer-a-friend scheme * Health cash back plan for dental, optical, physiotherapy, massages & more * Employee Assistance Program, wellbeing support & enhanced sick pay * Enhanced family policies (maternity, paternity & adoption) * Life insurance worth 4x your annual salary * Hybrid working options (based on performance) * Free on-site gym or discounted memberships at Nuffield Health & PureGym * Continuous learning & genuine career development opportunities * Birthday & service anniversary celebrations with gift cards and cake * Regular team events, social activities, and recognition programmes. * Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats! Culture At Trip.com, our culture is all about people, we're a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make impact. With a real commitment to internal progression and promotion, your Trip.com journey could take you anywhere, many of our senior leaders started with us in this very role! Find out more job opportunities our our official Trip.Com Careers Page! Have a good trip, and see you soon

Dutch Speaking Customer Service Advisor Location: Edinburgh Days/Hours: Monday to Friday (8am-16:30) Our client is currently recruiting for a Dutch Speaking Customer Service Advisor to join their growing team in Edinburgh. This is an exciting opportunity to build a career within a fast-paced travel environment, delivering outstanding support to customers across multiple channels. The Role As a Dutch Speaking Customer Service Advisor, you will manage a high volume of customer contacts across phone, live chat, and email. Working within a call centre and customer service environment, you'll take full ownership of travel-related queries, resolving issues end-to-end while ensuring every interaction reflects professionalism, accuracy, and care. Key Responsibilities Accurately manage a high volume of customer contacts across phone, live chat, and email in line with policies and compliance standards. Take full ownership of customer concerns, resolving travel-related issues from start to finish. Work collaboratively within a high-performing team to achieve shared goals. Meet and exceed service and performance targets including CSAT, QA scores, and AHT. Stay up to date with company policies and travel product updates. Identify opportunities for process improvement and proactively share feedback. Represent our client's professionalism, culture, and values in every interaction. Maintain strong attendance, professionalism, and schedule adherence. About You You are customer-centric, passionate about travel, and thrive on solving problems while creating positive experiences for every traveller. You build rapport quickly, remain calm under pressure, and take pride in delivering exceptional service across all communication channels. As a successful Dutch Speaking Customer Service Advisor, you are motivated by clear goals and take ownership of your performance, consistently achieving quality, efficiency, and customer satisfaction targets. You excel in fast-paced, metrics-driven environments, confidently managing multiple systems and conversations simultaneously. You value teamwork, reliability, and continuous improvement - actively engaging in feedback and coaching to refine your skills and grow your career as a Dutch Speaking Customer Service Advisor. Skills & Experience Previous customer service experience, ideally within a contact centre or call centre customer services environment. Fluent in English and Dutch (written and verbal). Strong communication, problem-solving, and multitasking skills. Ability to manage dual web chats with excellent typing speed and accuracy. Confident using computer systems and able to learn new platforms quickly. Calm, logical approach when handling challenging situations. Proven track record of achieving KPIs and performance targets. Adaptable, motivated, and eager to learn in a dynamic environment. Travel & Tourism industry experience (desirable but not essential). Benefits Our client offers a competitive package designed to reward performance and support wellbeing: 33 days annual leave (including bank holidays). 3 additional days for parents/guardians plus extra long-service leave after 10+ years. $600 USD annually in travel credits to use on your next adventure. Monthly performance-based bonuses and $450 USD refer-a-friend scheme. Health cashback plan (dental, optical, physiotherapy, and more). Employee Assistance Programme and enhanced sick pay. Enhanced maternity, paternity, and adoption policies. Life insurance (4x annual salary). Hybrid working options (based on performance). Free on-site gym or discounted memberships. Continuous learning and genuine career progression opportunities. Birthday and service anniversary celebrations. Regular team events, social activities, and recognition programmes. If you're a driven, bilingual professional looking to join a thriving travel business in Edinburgh, this Dutch Speaking Customer Service Advisor opportunity could be your next career move. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

Position: Dutch Speaking Customer Service Advisor Operating hours: Monday Friday 8am 5pm Location: Fountainbridge, Edinburgh Salary: £26,800 Joining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment which includes: 33 days annual leave Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more Employee well-being program, Employee Assistance Program and enhanced sick pay Monthly performance-based bonuses Extensive learning opportunities and resources to further your career Enhanced family policies (maternity/paternity/adoption) Life and health insurance Free on-site gym Hybrid working (after 6 months) Frequent employee engagement events Refer a friend bonus scheme What youll be doing Providing exceptional service to our customers, being the ?rst point of contact responding to various travel queries. Providing resolutions to our customers via Call, Chat and Email. Handling customer queries with empathy, patience and compassion. Attending regular team huddles. Keeping up to date with the latest promotions, initiatives and company policies/procedures. Assisting in ad hoc assigned projects. What youll need Customer service experience Must be Fluent in Dutch and English Effective communication skills Good knowledge of Microsoft Office suite & Proficient typing abilities Ability to remain calm and logical in challenging situations Excellent problem-solving skills Enthusiastic approach with the desire to hit your goals and passionate about continuous development Our Client A leading global travel service provider with four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages. Employing more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand their global markets and aiming to be the worlds leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. Who we are looking for. We are seeking a passionate and enthusiastic Dutch speaking Customer Service Advisor to join our team in our Edinburgh office. You will be customer-centric, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem solve. These aspects will come through in all your interactions whilst delivering the best possible customer service through our range of communication channels. Dutch Customer Service Advisor Dutch Customer Service Advisor TPBN1_UKTJ

Are you skilled in speaking a different language? Do you enjoy helping customers solve problems whilst giving the best service? If you answered yes to those, this could be a great fit! Customer Service Advisor - Languages needed - Dutch, German, Portuguese, French or Polish. If you speak one of these languages, get in touch. Looking to build your career in a fast-paced, global environment? We're hiring a Customer Service Advisor - Special Language Speakers to join a thriving call centre team in Edinburgh, delivering exceptional support to customers across multiple channels. This is a fantastic opportunity for someone with a passion for customer service who enjoys problem-solving, working with people, and being part of a high-performing team in a modern call centre environment. The Role As Customer Service Advisor - Special Language Speakers you will be supporting customers with travel-related queries including bookings, changes, and general enquiries. You'll deliver outstanding customer service across phone, chat, and email, ensuring every interaction is handled with professionalism and care. Location: Edinburgh (1 Lochrin Square) Hours: Full-time, 37.5 hours per week Salary: £26,800 + monthly incentives Key Responsibilities Deliver high-quality customer service via phone, chat, and email in both German and English Handle customer queries and resolve issues from start to finish Work in a fast-paced call centre environment, managing multiple interactions at once Communicate clearly and confidently across all channels Meet and exceed KPIs and performance targets Collaborate with team members to improve service delivery and processesWhat We're Looking For Previous experience in customer service, ideally within a call centre Fluent in German and English (written and spoken) - essential Strong communication and problem-solving skills Ability to multitask and manage multiple chats efficiently Comfortable working towards targets in a customer service environment Positive, adaptable, and eager to learnWhat's on Offer 33 days annual leave including bank holidays Monthly performance bonus and referral incentives Health cash plan and wellbeing support Enhanced family policies and life insurance Hybrid working options (performance-based) On-site gym and discounted fitness memberships Ongoing training and clear career progression opportunities Regular team events, incentives, and recognition programmes#call centre and customer service Customer Service Advisor - Special Language Speakers Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

Salary: £26,800 + commission Hours: 37.5 hours a week, Mon-Sun, shifts between 8am - 4.30pm Location: Edinburgh - Onsite Start Date: April 2026We are working with one of the world's biggest and most respected travel brands, who are looking to bring onboard a Russian Speaking Customer Service Expert. This is an amazing opportunity to join a business with over 30,000 employees in 30 countries, and Customer Service Centres in the UK, The Philippines, Korea and Japan, whilst providing 24/7 support across 19 languages. You will be supporting travellers across telephone, webchat and email enquiries, assisting them with flight and hotel bookings/queries. We require you to be fluent in Russian and English, both written and verbal. You will have a solid customer service background and be comfortable working with web chats and our in-house CRM. What You'll Do: Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Russian and English lines. Take ownership of customer concerns, resolving travel-related issues end-to-end. Communicate clearly and confidently across multiple channels. Collaborate within a supportive team to achieve KPIs and service targets. Share ideas to improve customer experience and internal processes. What You'll Bring: Fluent in English and Russian (written and verbal). Strong communication and problem-solving skills Ability to handle multiple web chats with fast, accurate typing. Confident working towards and achieving KPIs / Targets. Motivated, adaptable, with eagerness to learn and grow. Why You'll Love Working Here: 33 days annual leave (including bank holidays) Employee Assistance Program, wellbeing support & enhanced sick pay Enhanced family policies (maternity, paternity & adoption) Life insurance worth 4x your annual salary Hybrid working options (based on performance) Free on-site gym or discounted memberships at Nuffield Health & PureGym Continuous learning & genuine career development opportunities Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database

About Us Since 2014, Trip.com 's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price. Core Role Info - READ BEFORE YOU APPLY Location: 1 Lochrin Square, Edinburgh. This is NOT a remote role so you should be within commutable distance to the office. Salary: £26,800 Hours: Full time, 37.5 hours a week. Hybrid: Our hybrid model is 3 days in office, 2 days from home. Language: This role requires spoken and written fluency in English and Turkish. RTW: You will need the right to work in the UK without sponsorship (now or in the future) as we are unable to offer sponsorship at this time. What You'll Do: * Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Turkish and English lines. * Take ownership of customer concerns, resolving travel-related issues end-to-end. * Communicate clearly and confidently across multiple channels. * Collaborate within a supportive team to achieve KPIs and service targets. * Share ideas to improve customer experience and internal processes. * Represent and represent the Trip.com culture in every interaction. What You'll Bring: * Previous customer service experience, ideally in a contact centre environment. * Fluent in English and Turkish (written and verbal). * Strong communication and problem-solving skills, with resilience under pressure. * Ability to handle multiple web chats with fast, accurate typing. * Confident working towards and achieving KPIs / Targets. * Motivated, adaptable, with eagerness to learn and grow. * Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast-paced environment. * Travel & Tourism industry experience - desirable but not essential Why You'll Love Working Here: * 33 days annual leave (including bank holidays) * 3 extra days for parents/guardians, plus long service leave after 10+ years * $600 USD in Trip Coins annually to spend on your next adventure * Monthly bonuses & $450 USD refer-a-friend scheme * Health cash back plan for dental, optical, physiotherapy, massages & more * Employee Assistance Program, wellbeing support & enhanced sick pay * Enhanced family policies (maternity, paternity & adoption) * Life insurance worth 4x your annual salary * Hybrid working options (based on performance) * Free on-site gym or discounted memberships at Nuffield Health & PureGym * Continuous learning & genuine career development opportunities * Birthday & service anniversary celebrations with gift cards and cake * Regular team events, social activities, and recognition programmes. * Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats! Culture At Trip.com, our culture is all about people, we're a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make impact. With a real commitment to internal progression and promotion, your Trip.com journey could take you anywhere, many of our senior leaders started with us in this very role! Find out more job opportunities our our official Trip.Com Careers Page! Have a good trip, and see you soon

About Us Since 2014, Trip.com 's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price. Core Role Info - READ BEFORE YOU APPLY Location: 1 Lochrin Square, Edinburgh. This is NOT a remote role so you should be within commutable distance to the office. Salary: £26,800 Hours: Full time, 37.5 hours a week. Hybrid: Our hybrid model is 3 days in office, 2 days from home. Language: This role requires spoken and written fluency in English and Polish. RTW: You will need the right to work in the UK without sponsorship (now or in the future) as we are unable to offer sponsorship at this time. What You'll Do: * Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Polish and English lines. * Take ownership of customer concerns, resolving travel-related issues end-to-end. * Communicate clearly and confidently across multiple channels. * Collaborate within a supportive team to achieve KPIs and service targets. * Share ideas to improve customer experience and internal processes. * Represent and represent the Trip.com culture in every interaction. What You'll Bring: * Previous customer service experience, ideally in a contact centre environment. * Fluent in English and Polish (written and verbal). * Strong communication and problem-solving skills, with resilience under pressure. * Ability to handle multiple web chats with fast, accurate typing. * Confident working towards and achieving KPIs / Targets. * Motivated, adaptable, with eagerness to learn and grow. * Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast-paced environment. * Travel & Tourism industry experience - desirable but not essential Why You'll Love Working Here: * 33 days annual leave (including bank holidays) * 3 extra days for parents/guardians, plus long service leave after 10+ years * $600 USD in Trip Coins annually to spend on your next adventure * Monthly bonuses & $450 USD refer-a-friend scheme * Health cash back plan for dental, optical, physiotherapy, massages & more * Employee Assistance Program, wellbeing support & enhanced sick pay * Enhanced family policies (maternity, paternity & adoption) * Life insurance worth 4x your annual salary * Hybrid working options (based on performance) * Free on-site gym or discounted memberships at Nuffield Health & PureGym * Continuous learning & genuine career development opportunities * Birthday & service anniversary celebrations with gift cards and cake * Regular team events, social activities, and recognition programmes. * Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats! Culture At Trip.com, our culture is all about people, we're a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make impact. With a real commitment to internal progression and promotion, your Trip.com journey could take you anywhere, many of our senior leaders started with us in this very role! Find out more job opportunities our our official Trip.Com Careers Page! Have a good trip, and see you soon

About Us Since 2014, Trip.com 's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price. Core Role Info - READ BEFORE YOU APPLY Location: 1 Lochrin Square, Edinburgh. This is NOT a remote role so you should be within commutable distance to the office. Salary: £26,800 Hours: Full time, 37.5 hours a week. Hybrid: Our hybrid model is 3 days in office, 2 days from home. Language: This role requires spoken and written fluency in English and Italian. RTW: You will need the right to work in the UK without sponsorship (now or in the future) as we are unable to offer sponsorship at this time. What You'll Do: * Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Italian and English lines. * Take ownership of customer concerns, resolving travel-related issues end-to-end. * Communicate clearly and confidently across multiple channels. * Collaborate within a supportive team to achieve KPIs and service targets. * Share ideas to improve customer experience and internal processes. * Represent and represent the Trip.com culture in every interaction. What You'll Bring: * Previous customer service experience, ideally in a contact centre environment. * Fluent in English and Italian (written and verbal). * Strong communication and problem-solving skills, with resilience under pressure. * Ability to handle multiple web chats with fast, accurate typing. * Confident working towards and achieving KPIs / Targets. * Motivated, adaptable, with eagerness to learn and grow. * Comfortable navigating systems and CRM tools to resolve queries efficiently in a fast-paced environment. * Travel & Tourism industry experience - desirable but not essential Why You'll Love Working Here * 33 days annual leave (including bank holidays) * 3 extra days for parents/guardians, plus long service leave after 10+ years * $600 USD in Trip Coins annually to spend on your next adventure * Monthly bonuses & $450 USD refer-a-friend scheme * Health cash back plan for dental, optical, physiotherapy, massages & more * Employee Assistance Program, wellbeing support & enhanced sick pay * Enhanced family policies (maternity, paternity & adoption) * Life insurance worth 4x your annual salary * Hybrid working options (based on performance) * Free on-site gym or discounted memberships at Nuffield Health & PureGym * Continuous learning & genuine career development opportunities * Birthday & service anniversary celebrations with gift cards and cake * Regular team events, social activities, and recognition programmes. * Fun team days with seasonal and cultural celebrations, work anniversaries, games, prizes, awards, free lunches and sweet treats! Culture At Trip.com, our culture is all about people, we're a truly global and multicultural workforce with team members from over 30 countries. We strive to foster a workplace where everyone feels valued, supported, and inspired to grow. We enable you to unleash your full potential and make impact. With a real commitment to internal progression and promotion, your Trip.com journey could take you anywhere, many of our senior leaders started with us in this very role! Find out more job opportunities our our official Trip.Com Careers Page! Have a good trip, and see you soon

Portuguese Speaking Customer Service Advisor Salary: £26,800 + monthly incentive based on KPI's Contract: Full time, permanent Shifts: Shifts rotate, usually Monday - Friday 8am - 5pm (contract hours are Mon - Sun 7am - 11pm, shifts are usually Mon - Fr 8am - 5pm, however, this may change during peak season). Training: 12 weeks Location: Full based on site in Edinburgh We are working with one of the world's biggest and most respected travel brands, who are looking to bring onboard a Portuguese Speaking Customer Service Expert. This is an amazing opportunity to join a business with over 30,000 employees in 30 countries, and Customer Service Centres in the UK, The Philippines, Korea and Japan, whilst providing 24/7 support across 19 languages. You will be supporting travellers across telephone, webchat and email enquiries, assisting them with flight and hotel bookings/queries. We require you to be fluent in Portuguese and English, both written and verbal. You will have a solid customer service background and be comfortable working with web chats and our in-house CRM. What You'll Do: - Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across Portuguese and English lines. Take ownership of customer concerns, resolving travel-related issues end-to-end. Communicate clearly and confidently across multiple channels. Collaborate within a supportive team to achieve KPIs and service targets. Share ideas to improve customer experience and internal processes. What You'll Bring:- Fluent in English and Portuguese (written and verbal). Strong communication and problem-solving skills Ability to handle multiple web chats with fast, accurate typing. Confident working towards and achieving KPIs / Targets. Motivated, adaptable, with eagerness to learn and grow. Why You'll Love Working Here:- 33 days annual leave (including bank holidays) Employee Assistance Program, wellbeing support & enhanced sick pay Enhanced family policies (maternity, paternity & adoption) Life insurance worth 4x your annual salary Hybrid working options (based on performance) Free on-site gym or discounted memberships at Nuffield Health & PureGym Continuous learning & genuine career development opportunities Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database

French Speaking Customer Service Advisor Salary: £26,800 + monthly incentive based on KPI's Contract: Full time, permanent Shifts: Shifts rotate, usually Monday - Sunday 8am - 4.30pm Training: 12 weeks Location: Full based on site in Edinburgh We are working with one of the world's biggest and most respected travel brands, who are looking to bring onboard a French Speaking Customer Service Expert. This is an amazing opportunity to join a business with over 30,000 employees in 30 countries, and Customer Service Centres in the UK, The Philippines, Korea and Japan, whilst providing 24/7 support across 19 languages. You will be supporting travellers across telephone, webchat and email enquiries, assisting them with flight and hotel bookings/queries. We require you to be fluent in French and English, both written and verbal. You will have a solid customer service background and be comfortable working with web chats and our in-house CRM. What You'll Do: - Deliver outstanding customer service with empathy and professionalism via phone, chat, and email, across French and English lines. Take ownership of customer concerns, resolving travel-related issues end-to-end. Communicate clearly and confidently across multiple channels. Collaborate within a supportive team to achieve KPIs and service targets. Share ideas to improve customer experience and internal processes. What You'll Bring:- Fluent in English and French (written and verbal). Strong communication and problem-solving skills Ability to handle multiple web chats with fast, accurate typing. Confident working towards and achieving KPIs / Targets. Motivated, adaptable, with eagerness to learn and grow. Why You'll Love Working Here:- 33 days annual leave (including bank holidays) Employee Assistance Program, wellbeing support & enhanced sick pay Enhanced family policies (maternity, paternity & adoption) Life insurance worth 4x your annual salary Hybrid working options (based on performance) Free on-site gym or discounted memberships at Nuffield Health & PureGym Continuous learning & genuine career development opportunities Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database

Commercial Catering and Refrigeration Engineer Basic £49,000 / Private healthcare / Door to door pay / Monday – Friday / Overtime rates We are currently looking to recruit an experienced Commercial Catering Engineer and Refrigeration Engineer to work within our specialist commercial catering department. Due to continuing growth, we are seeking a motivated and experienced Commercial Catering Engineer to join our growing team within the North of Scotland! You will be field based visiting customer sites such as Restaurants/Hotels, Hospitals, Schools, Nursing Homes, Colleges, & Universities. As a Commercial Catering Engineer and Refrigeration Engineer, your key responsibilities will include service, maintenance, repair and fault finding of gas and electric kitchen equipment. This role is field based and will require you to be customer facing as well as meeting clients. Previous Experience Required COMCAT 1,3,5 (Essential) Full Drivers License (Essential) Relevant experience working on commercial catering equipment Electrical experience (not required but an advantage) Package Overview Basic salary £49,000pa 40 hour working week Paid door to door 20 Days holiday + 8 bank holidays Birthday day off 3 discretionary extra days off at Christmas Private healthcare Van and fuel card Personal use of van Smart Phone Branded uniform and PPE Company pension Annual company bonus Overtime paid at time ½ Monday – Saturday, double time on Sunday’s & Bank Holidays On going training and development. If you are interested in this position, please send us your CV and we can give you a call for a confidential chat. Alternatively, please feel free to give us a call on (phone number removed) or email (url removed) #eng1

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