Customer service chat jobs in RotherhamCreate job alerts

£66,000 - £94,000 per annum | 35 days’ holiday (pro rata) | Full & Part Time Opportunities | Ongoing training | 10% in-store discount Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re resilient, confident and willing to take on a challenge. Just like you. As a Lidl Area Manager, you’ll be one of our future leaders, helping us move into our next stage of growth. You’ll begin your journey by learning our business from the inside out, to best equip you before you embark on your new role. From stacking shelves as a Customer Assistant to leading from the shop floor as a Store Manager, we’ll make sure you’re fully immersed in all things Lidl. From leading your team to leading your life, our full and part time roles give you the flexibility to balance it all. Before you know it, you'll be coordinating multiple stores, supporting your Store Managers to guide their teams, hitting KPIs, and delivering your best work. In return, we’ll give you a competitive salary based on equal opportunity and pay structures, as well as a generous benefits package designed to support your well-being and life outside of Lidl. • Regularly visit your stores to make sure things are running like clockwork, paying particular attention to efficiency, productivity and operational compliance, • Mentor and support your Store Managers in recruiting, training and developing their teams, while improving their store performance, • Empower your teams to achieve their KPIs and maintain our high standards, • Confidently create an environment where your teams can do their best work, shift after shift, in accordance with our Leadership & Company Values, • Experience motivating and leading teams across multiple sites to achieve outstanding results, • The ability to understand complex reports, how to put next steps in place and oversee the effectiveness of new initiatives, • Drive to learn and keep up to date with the ever-changing aspects of our business, • Effective communication skills to support your teams with new launches, concepts and processes, • A full UK Driving License, • 35 days holiday (pro rata), • Ongoing training, • 10% in-store discount, • A fully expensed company car, • Contributory pension scheme, • Enhanced family leave, • Plus, more of the perks you deserve Thinking of using AI to help with your application? AI tools (e.g. Chat GPT, Gemini) can help you get started and prepared for your interview but remember that our team can easily spot AI-generated responses. The applications that stand out most are the ones that feel genuine and reflect your unique self. We value diversity, equity, and inclusion, welcoming applicants from all backgrounds. Join us to celebrate individuality and grow in a fair, respectful, and inclusive environment. If you’re ready to get stuck in, want to get more out of your career and make a real difference, find your place at Lidl and apply now. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check.

Provide top-quality customer service to Dutch/Flemish speaking customers via phone, email, and chat. Mercier Consultancy MD is excited to offer a wonderful opportunity for a Dutch/Flemish Speaking Customer Service Representative to join the Booking. In this role, you will provide exceptional custome

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week? Join Ocado Logistics where there are bags of possibilities. It's our mission to provide an outstanding customer experience. Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner. You’ll be out on the road whatever the weather, but you’ll never have to fight over the radio station, and you can sing along as loud as you like! In return, we use our automated technology to pre plan your route and pre-load your van! Everyone likes their groceries at different times, so our working patterns will involve evenings and weekends in addition to weekdays - so on top of your base pay you will receive premiums that will increase your average hourly earnings to £13.34 per hour. You can also stack your earnings further with enhanced overtime to fund those special occasions! All your breaks are paid, meaning for every minute at work you get paid. That’s a great deal! (Everyone’s shifts will vary but more information is included at the bottom of this advert to help you understand what that might look like.) Whilst a safe working environment goes without saying, we offer a shopping list of perks that you can tailor to suit your lifestyle, including: • Company pension of up to 7% matched contributions after just 3 months, • An enhanced digital health and wellbeing service, including virtual GP appointments, for you and your dependents, • Hundreds of high street shopping, entertainment and restaurant discounts, • Life insurance coverage from day one of employment, • 15% off your weekly shop with Ocado.com, • Loads more voluntary benefits such as dental and travel insurance at a discounted price, • Career progression – if you suddenly decide that being a driver isn’t for you, there’s plenty of opportunity for progression, as 87% of our salaried roles are filled by internal colleagues! So what do we need from you? You don’t need any previous experience to join our good-natured team, just bring yourself and a positive attitude, and our amazing training team will do the rest! But you will need the following Driving Licence Requirements: • Full UK or EU driving licence., • Minimum of 12 months driving experience, • Maximum of 6 penalty points., • No driving disqualifications in the past 5 years. Some deliveries involve the handling of alcohol products, so you must be over 18 to apply. As this is a customer facing role, good communication skills are also essential. How to apply: • Fill in an online application - there is no CV needed!, • Our friendly recruitment team will get in touch to conduct an Online Licence Check and Right to Work Checks., • You will be invited to take a tour of the site, giving you the opportunity to meet the team for a question-and-answer session, and have a relaxed chat as part of a light touch interview, • We will run a Disclosure Barring System check (DBS)., • Once all checks are completed, you will be offered the role and your career with Ocado Logistics will start! Contract Type: Permanent Contract: Your contracted hours will be 37.5 hours (5 x 7.5 hours). Shifts: AM & PM. You may start as early as 05:30 in the morning, and can finish as late as 12:00 (midnight). Please check your commute time prior to applying. You will receive your shift rota up to 13 weeks in advance. Pay Structure: This position is lunar paid. This means you will be paid every 4 weeks according to a monthly schedule. Please take this into consideration when applying. Hourly Pay Rates: Monday to Saturday (Basic Rate) £12.75 Evening Premium (from 6pm) £1.12 Sunday Day Premium £1.28 Sunday Evening Premium £2.51 Overtime rate Monday to Saturday (Day Shift) £15.94 Overtime rate Monday to Saturday (Evening Shift) £17.06 We are proud to prioritise inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you’ll find a home at Ocado Logistics.

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week? Join Ocado Logistics where there are bags of possibilities. It's our mission to provide an outstanding customer experience. Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner. You’ll be out on the road whatever the weather, but you’ll never have to fight over the radio station, and you can sing along as loud as you like! In return, we use our automated technology to pre plan your route and pre-load your van! Everyone likes their groceries at different times, so our working patterns will involve evenings and weekends in addition to weekdays - so on top of your base pay you will receive premiums that will increase your average hourly earnings to £13.34 per hour. You can also stack your earnings further with enhanced overtime to fund those special occasions! All your breaks are paid, meaning for every minute at work you get paid. That’s a great deal! (Everyone’s shifts will vary but more information is included at the bottom of this advert to help you understand what that might look like.) Whilst a safe working environment goes without saying, we offer a shopping list of perks that you can tailor to suit your lifestyle, including: • Company pension of up to 7% matched contributions after just 3 months, • An enhanced digital health and wellbeing service, including virtual GP appointments, for you and your dependents, • Hundreds of high street shopping, entertainment and restaurant discounts, • Life insurance coverage from day one of employment, • 15% off your weekly shop with Ocado.com, • Loads more voluntary benefits such as dental and travel insurance at a discounted price, • Career progression – if you suddenly decide that being a driver isn’t for you, there’s plenty of opportunity for progression, as 87% of our salaried roles are filled by internal colleagues! So what do we need from you? You don’t need any previous experience to join our good-natured team, just bring yourself and a positive attitude, and our amazing training team will do the rest! But you will need the following Driving Licence Requirements: • Full UK or EU driving licence., • Minimum of 12 months driving experience, • Maximum of 6 penalty points., • No driving disqualifications in the past 5 years. Some deliveries involve the handling of alcohol products, so you must be over 18 to apply. As this is a customer facing role, good communication skills are also essential. How to apply: • Fill in an online application - there is no CV needed!, • Our friendly recruitment team will get in touch to conduct an Online Licence Check and Right to Work Checks., • You will be invited to take a tour of the site, giving you the opportunity to meet the team for a question-and-answer session, and have a relaxed chat as part of a light touch interview, • We will run a Disclosure Barring System check (DBS)., • Once all checks are completed, you will be offered the role and your career with Ocado Logistics will start! Contract Type: Permanent Contract: Your contracted hours will be 37.5 hours (5 x 7.5 hours). Shifts: AM & PM. You may start as early as 05:30 in the morning, and can finish as late as 12:00 (midnight). Please check your commute time prior to applying. You will receive your shift rota up to 13 weeks in advance. Pay Structure: This position is lunar paid. This means you will be paid every 4 weeks according to a monthly schedule. Please take this into consideration when applying. Hourly Pay Rates: Monday to Saturday (Basic Rate) £12.75 Evening Premium (from 6pm) £1.12 Sunday Day Premium £1.28 Sunday Evening Premium £2.51 Overtime rate Monday to Saturday (Day Shift) £15.94 Overtime rate Monday to Saturday (Evening Shift) £17.06 We are proud to prioritise inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you’ll find a home at Ocado Logistics.

We're looking for a Sales Person to join the team at our Mexborough branch. Our sales people thrive on great conversations, building lasting relationships, and driving branch success. What you'll be doing: Building connections - with customers in person, over the phone, and in the branch or yard, providing expert advice Creating tailored solutions - preparing quotes, following up on enquiries, and developing leads Keeping things running smoothly - managing essential admin efficiently Offering guidance - with up-to-date product knowledge to help customers find the best materials Enhancing the shopping experience - maintaining well-stocked, inviting displays Collaborating - across the branch with your colleagues, including yard and counter sales, to support the team We're happy to explore flexible working options. Feel free to chat with us about it during the interview. While we might not be able to meet every request, we'll always listen with an open mind-and there's no judgment in asking. What you'll bring: We celebrate individuality and know your personality and strengths matter just as much as your experience. You'll bring some previous customer service experience, and while sales experience or knowledge of building materials would be a bonus, it isn't essential. If you enjoy helping customers, have an interest in building materials and are keen to learn, we'll give you all the training and support you need to grow and succeed in the role. The right person will also bring strong time keeping, natural organisation and clear communication skills. You'll listen well, show genuine enthusiasm and maintain sharp attention to detail. Driven, passionate and customer focused, you'll adapt your approach to suit each individual and deliver a positive, personalised experience every time. What's in it for you: We believe great work should be recognised and rewarded. Here's what you can expect: • A strong annual leave allowance, alongside your bank holidays Sales Person - Huws Gray Mexborough - Connect with Customers. Share Your Know-How. Help Build Something Great. • Be Part of Something Bigger at Huws Gray. Whether you're in the trade or simply love a good home improvement project, chances are you've heard of us. We're the Huws Gray Group - home to a family of trusted brands including Huws Gray, Huws Gray Plant & Tool Hire, Civils & Lintels, The Timber Group, PDM, NDI, and Anglia Tool Centre. Across the UK, our branches support local communities with everything they need for building, improving, and creating - we couldn't do it without our people and that's where you come in!, At Huws Gray, we believe that a diverse and inclusive workforce makes us stronger, smarter and better at serving our customers. We're proud to be an equal opportunities employer and we are committed to creating a respectful and inclusive workplace, whether you're based in one of our branches, on the road or in one of our offices. If you need any adjustments to support you through the application or interview process, please let us know. INDSAL, • Company bonus scheme, based on performance, • Contributory pension and life assurance, • Discounts on high street retailers, supermarkets, restaurants, gyms and cinemas, • Colleague discount across our group brands, • Attraction and travel discounts, • Training and development programmes to support your growth #J-18808-Ljbffr

JOB TITLE: Employee Relations Advisor REPORTING TO: HR Manager HOURS: 40 Hours per week SALARY: Competitive The Employee Relations function exists to create a positive,inclusiveand high-performing workplace by enabling managers at all levels to make confident people decisions while ensuring specialist Employee Relationsexpertiseis available where organisational complexity, contractual requirements or workforce risk require intervention. Supporting the delivery of the People Strategy, Employee Relationsoperatesas a single specialist team through a tiered service model with the flexible deployment of dedicated and shared specialist resources. This enables ABM to deliver consistent Employee Relations support across the UK & Ireland while recognising the unique operational and contractual requirements of client-funded and strategically significant accounts. The function is built on four core principles: Manager Enablement– equipping managers through self-service, guidance,toolkitsand coaching. Flexible Deployment–providingspecialist capability through dedicated and shared Employee Relations resources. Governance & Standards– ensuring one governance framework, onemethodologyand consistent service standards across all Employee Relations activity. Strategic Partnership– working collaboratively with Industrial Relations, HR Business Partners, Centres of Excellence and operational leaders to proactively improve organisational performance, employeeexperienceand workforce capability. Through proactive intervention, organisational insight and continuous improvement, the Employee Relations function supports business growth, strengthens organisationalcapabilityand creates a positive employee experience across the UK & Ireland. Reporting to the Senior Employee Relations Manager, the Employee Relations Advisor provides specialist Employee Relations advice and operational case management across the UK & Ireland, enabling managers at all levels to manage people matters fairly, consistently and in line with Company policies, employmentlegislationand organisational values. Operating as part of a single specialist Employee Relations team, the role delivers Employee Relations services through a tiered service model with the flexible deployment of dedicated and shared specialist resources. The Employee Relations Advisor may support dedicated client contracts or shared business areas depending on organisational priorities, whileoperatingwithin one governance framework, consistentmethodologyand service standards. The roleis responsible for an managing a broad range of Employee Relations cases, providing practical guidance and coaching to managers, conductinginvestigationsand supporting the early resolution of workplace issues. Through proactive intervention, effective case management and collaborative working with HR Business Partners and wider People teams, the Employee Relations Advisor contributes to a positive employee experience, organisationalperformanceand the successful delivery of the People Strategy. All Employee Relations roles are expected to work flexibly across dedicated client teams and shared specialist resources in line with business priorities, contractualrequirementsand the Employee Relations Operating Framework. Delivertimely, commerciallyfocusedand legally compliant Employee Relations advice and case management that enables managers to confidently resolve people matters whilemaintaininga positive employee experience. Responsibilities Manage a portfolio of Employee Relations cases, including performance, conduct, attendance,grievanceand capabilitymatters. Provide practical Employee Relations advice and guidance to managers at all levels. Conduct investigations and prepare clear, evidence-based investigation reports. Support managers through formal Employee Relations processes, ensuring consistency and compliance. Identifyopportunities for early intervention and informal resolution whereappropriate. Escalate complex or high-risk matters in line with the agreed operating framework. Build manager capability by providing practical coaching and guidance that improves confidence and consistency in managing people matters. Responsibilities Coach managers through Employee Relations processes and conversations. Support managers in the effective use of Employee Relations toolkits,templatesand guidance. Promote self-service and encourage consistent application of policies and procedures. Identifyrecurring manager capability gaps and share insights with the wider Employee Relations team. Deliver a high-quality Employee Relations service through flexible deployment across dedicated client teams and shared specialist resources. Responsibilities Deliver Employee Relations support across dedicated or shared resources, depending on business demand and contractual requirements. Maintain consistent service delivery regardless of deployment model. Collaborate with Employee Relations Case Co-ordinators to ensure smooth case progression. Support effective allocation and prioritisation of cases. Contribute to service performance and operational excellence. Ensure Employee Relations activity is delivered consistently, fairly andin accordance withgovernance standards, Companypoliciesand employment legislation. Responsibilities Apply Employee Relations policies,proceduresand governance standards consistently. Maintainaccurateandtimelycase records. Produce high-quality documentation and correspondence. Support case reviews and quality assurance activities. Identifypotential organisational or legal risks and escalation appropriately. Ensure confidentiality and professionalism at all times. Improve organisational outcomes through proactive Employee Relations support,insightand continuous improvement. Responsibilities Promote early resolution of workplace issues. Contribute to a positive employee experience through fair and consistent case management. Identifytrends and recurring Employee Relations issues. Contribute ideas to improve Employee Relations processes,documentationand manager resources. Support continuous improvement initiatives across the Employee Relations function. Develop effective working relationships that support integrated people solutions and successful business outcomes. Responsibilities Build strong working relationships with HR Business Partners, Centres of Excellence and operational leaders. Work collaboratively with the Industrial Relations & Policy Manager whereappropriate. Support organisational change initiatives and wider People projects. Contribute to a collaborative, customer-focused Employee Relations function. CIPD Level 5 qualification (or equivalent professional experience). Degree or equivalent professional experience in Human Resources or a related discipline. Experience supporting Employee Relations within a large,complexor outsourced organisation. Working knowledge of Irish employment legislation. 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM’s benefits, visit our ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. For more information, visit. ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme. #J-18808-Ljbffr

Bluetree Group in the Rotherham area is seeking a proactive Customer Service Advisor to blend service with technical understanding of print-ready files. You will handle calls, emails and live chat, resolving queries and ensuring artwork meets production standards. Based at our Manvers office, you’ll use Adobe Creative Suite to troubleshoot files, support clients, and maintain high accuracy under deadlines, with training provided and real opportunities for growth within Bluetree Group. #J-18808-Ljbffr

ASK4 connects students, residents and businesses across the UK and Europe to fast, reliable internet. Behind every smooth connection is a support team that knows its stuff and we're looking for a First Line Support Engineer to join that team in Sheffield. In this role, you'll be the first point of contact for customers across our student, residential and business product lines. You'll diagnose and resolve technical issues, manage incoming contacts across phone, chat and SMS, and escalate where needed. It's a varied, shift-based role that suits someone who enjoys solving problems and working as part of a close-knit team. • Answering and managing inbound technical support calls, • Handling live chat and SMS contacts from customers, • Logging, tracking and resolving first-line technical faults, • Escalating issues in line with company policy where required, • Administering customer accounts and supporting the sign-up process, • Monitoring third-party SLA compliance and processing relevant actions, • Managing service abuse cases, • Contributing to a safe, environmentally responsible working environment We're looking for someone with a practical, curious approach to technology and a genuine interest in helping customers. You'll need: • Working knowledge of Windows, Mac and Linux operating systems, • A basic understanding of networking, • Experience in a customer service environment, • Clear, professional written and verbal communication, • A logical approach to diagnosing and solving problems, • The ability to work well as part of a team, • Familiarity with TCP/IP We're always interested to hear from candidates with additional language skills: Spanish, Italian, French, German, Portuguese or Polish are particularly useful given our work across Europe. The role is based at our Sheffield city centre office and involves shift-based cover between 08:00–22:00 Monday to Friday and 08:00–20:00 at weekends. We are committed to fostering an inclusive workplace where diversity is valued. We welcome applications from people of all backgrounds and identities and ensure fair treatment for all, regardless of protected characteristics under the Equality Act 2010. We are happy to make reasonable adjustments throughout the recruitment process and beyond, to ensure it is accessible and fair for everyone. If you require any adjustments or would like to discuss your needs, please contact us at . Our team delivers connectivity and technology solutions to hundreds of thousands of users in multi-tenant buildings in three sectors, in multiple languages across twelve countries. The service we deliver empowers people to live life and work productively, and we strive to create an environment that allows our team to do the same. #J-18808-Ljbffr

Housing Officer - Cambridge As a Housing Officer, you will manage tenancies across a defined Cambridge neighbourhood. You will help residents sustain their tenancies, resolve problems and make their neighbourhoods safer and better places to live. You will: Take ownership of a varied caseload, including tenancy disputes, complaints, tenancy audits and anti-social behaviour. You will work with residents to resolve issues and take enforcement or legal action where appropriate. Identify safeguarding concerns and work with colleagues and partner agencies to support residents and manage risk. Build relationships with residents and Residents’ Groups, and help deliver projects that improve neighbourhoods. Manage and develop an Assistant Housing Officer, providing day-to-day support, supervision and clear direction. You will have experience of delivering customer-focused services and achieving results in tenancy management or a similar enforcement or community development role. You can manage a busy workload, take ownership of complex cases and make sound decisions. You will communicate clearly and sensitively, build trust with residents and colleagues, and work confidently with partner organisations. You will also have experience of first-line management or coaching others, and be able to support someone’s development and address performance concerns. You will need a good standard of education and confidence using common IT applications, including Microsoft 365. A relevant housing qualification and experience working within housing is desirable. Additional Information The contractual work base is Mandela House. The role involves visits and meetings at sites across Cambridge, so you must be able to travel between them. Cambridge City Council is committed to safeguarding children, young people and adults, and expects all staff to share this commitment. An Enhanced DBS will be required as part of the role. Why join us? As well as being part of a supportive team delivering meaningful work that directly impacts our communities, we offer a supportive and rewarding working environment along with a wide range of benefits , including: Excellent learning and development opportunities supported via a range of sources and methods and, where applicable, recognised through Digital Badges Access to the Local Government Pension Scheme (LGPS) and Additional Voluntary Contribution (Shared AVC) Scheme Agile and Flexible working options Generous annual leave starting at 25 days, rising to 30 days after five years’ service, plus 8 days public holidays (pro rata for part time), with the option to purchase additional leave Family friendly policies and Flexible Bank Holidays Confidential wellbeing support through our Employee Assistance Programme and Your Care wellbeing platform Staff reward and recognition framework, including an annual staff awards ceremony Professional Membership Fees paid for, dependent on role Salary sacrifice schemes including Cycle to Work, Gym Membership and Home & Electronics Lifestyle Savings with over 750 discounts from the UK’s leading retailers, restaurants, supermarkets, attractions and more Free swimming at CCC swimming pools Subsidy for public transport Relocation Assistance may be payable in approved cases Annually negotiated pay and award progression Hours: This is a full-time role, for 37 hours per week. Although the role is advertised as full time, if you believe you have the skills and experience to join us and would like to discuss different working patterns, please do get in touch. Working Pattern: Monday to Friday, supporting customer services from 9 – 5:15pm Contract: Permanent X2 Salary: £43,150 - £48,738 per annum (Band 6) pro rata for part time. Location: This is flexible – working in Cambridge on site or at one of our offices or working from home. You will be able to balance your work location accordingly. More Information: You can click on the links here to find out more information about Staff Pay and Benefits , Working for the Council , our Values & Behaviours , Equality & Diversity in Recruitment or Our People & Culture Strategy . If you would like an informal chat, please contact Faye Turner on or email Application Process: To be considered for this role, please click ‘Apply Online’ and submit an application. If you are an internal candidate you can apply by logging in to your Employee Self-Serve (ESS ) and access the ‘Useful Links’ (top right of the dashboard, under the person icon ) and click on ‘CCC Job Opportunities’. Cambridge City Council recognises the value of digital badges in evidencing skills, knowledge and competencies, and welcomes their inclusion within job applications as verifiable indicators of achievement and capability. Cambridge City Council is an Equal Opportunity employer and embraces diversity, creating an inclusive environment for all employees.

£58,165 - £62,094 (Pay award pending) 25/10/2026 Rotherham, South Yorkshire Full Time You will lead the operational management of the Council's corporate estate, ensuring assets are effectively managed, occupied and maintained to support service delivery. You will drive performance, customer service and compliance across a varied portfolio of operational and commercial assets. Key responsibilities include: • Leading estate management functions across the Council's portfolio., • Managing landlord and tenant matters, rent reviews and lease compliance., • Supporting asset optimisation and income generation initiatives., • Providing professional estate management advice to Council services. We are looking for experienced and forward-thinking leaders who can demonstrate: • Significant experience in a property, estates or asset management environment., • Strong leadership and people management skills., • A proven track record of delivering successful property outcomes and service improvements., • Excellent stakeholder management and communication skills., • Commercial awareness combined with a strong public service ethos., • The ability to manage competing priorities within a complex organisation. Membership of the Royal Institution of Chartered Surveyors (MRICS/FRICS) or an equivalent professional body is essential. At Rotherham Council, our vision is to create a borough where everyone can thrive. Our Property Services team plays a critical role in achieving this by ensuring our assets support high-quality public services, regeneration and economic growth. • A generous Local Government Pension Scheme., • Flexible and hybrid working arrangements., • Excellent annual leave entitlement., • Access to a supportive and collaborative leadership team., • The opportunity to lead services that have a direct impact on the borough's future. Interviews: Week Commencing: 2 nd November For further information or an informal chat please contact: Tim Hartley, Head of Property - or These posts will have access to the Public Services Network, if successful you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions). Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website. These posts are classed as 'politically restricted' under the Local Government and Housing Act 1989 (as amended). The full details of the restrictions are set out in the Statutory Instrument, but broadly the restrictions prohibit candidature from public elected office; holding office in a political party; as well as involvement in political activities such as canvassing or public speaking/writing. Closing date: 25 October 2026. Company: Rotherham Metropolitan Borough Council Salary: £58,165 - £62,094 (Pay award pending) Location: Rotherham, South Yorkshire Sector: Corporate Services Sector: Corporate Management Team Sector: Housing Job Role: Manager #J-18808-Ljbffr

Pine Media is a Sheffield-based alternative Internet Service Provider (ISP), delivering Fibre to the Premises (FTTP) connectivity to businesses and residential customers across urban and rural areas. We are constructing our own fibre optic network, utilising a combination of Openreach ducts and poles, as well as our own infrastructure. Our Service Delivery team owns the customer's journey from order to working service, alongside our Fibre Network Delivery (FND) team, who build the network itself. The Service Delivery Coordinator is the primary point of contact for customers into Pine Media, and the person who keeps their orders moving. That covers the whole journey: enquiries before an order is placed, questions while it progresses, and — once a service is live — trouble reports raised off the back of a customer telling us their connection isn't performing how they expected. You work across phone, email and web chat, sitting between customers, suppliers and other internal teams, and you're usually the person who spots an order going wrong before the customer does. It suits someone organised and calm who can juggle a busy queue across several channels, likes solving other people's problems, and takes pride in orders that complete on time. • Reports to: Customer Experience Manager, • Works with: the FND Manager, Field Engineers, Office Manager / Admin Assistant and our Network Operations Centre (NOC), • Base: Office-based, Sheffield S3 The role holds five Areas of Responsibility. • Own orders from acceptance through to completion, driving each to its committed date., • Spot stalled orders early and chase the internal, supplier or customer action that unblocks them., • Keep order records, tasks and dates accurate in our systems so the pipeline reflects reality., • Answer pre-order enquiries about coverage, packages and timescales, and assist customers placing orders online., • Set expectations with the customer at each stage: confirmed appointments, realistic dates, no surprises., • Update customers proactively when dates move, so they hear it from us first., • Handle inbound order queries across phone, email and web chat, escalating complaints to the Customer Experience Manager., • See services through to activation and confirm the customer is genuinely working before closing the order., • Check completion evidence and job quality, raising failed or substandard work for rework., • Feed repeat causes of failed activations back into process improvement., • Process returned routers and CPE: chase returns, test, log and restock., • Keep CPE stock records accurate and flag shortfalls before they affect installs., • Manage faulty unit returns to suppliers., • Take first line faults from customers by phone, email and web chat, capture the symptoms and confirm who and what is affected., • Check for known outages, incidents and planned work before treating a fault as isolated., • Run first line diagnostics: ONT and router status, line and speed checks, Wi-Fi and in-home setup., • Fix what can be fixed at first line — reboots, reconfiguration, CPE swaps — and record the cause and the fix., • Raise trouble reports when a customer reports a performance issue that first line testing can't resolve, with the diagnostics and test results attached., • Hand off to the NOC or the FND team when the fault sits in the network or needs an engineer visit, with the diagnostics already done., • Keep the customer updated until the fault is closed, escalating complaints to the Customer Experience Manager. We want someone who follows through: jobs closed properly, promises to customers kept, and problems raised early rather than hidden. You'll have a weekly one-to-one with your manager and a full appraisal every twelve months, and you'll get honest feedback and support to develop. • By 3 months — progressing live orders unaided, handling customer calls end to end, and keeping order records accurate day to day., • By 6 months — trusted to unblock stalled orders without escalation, owning supplier chases, and running CPE returns and stock without prompting., • By 12 months — spotting the patterns behind failed activations and missed dates, proposing fixes, and helping keep our processes current., • Integrity — we foster transparency and honesty with our customers and within our team., • Passion — we are enthusiastic about what we do., • Development — we invest in each individual's growth., • Continual improvement — we advocate working smarter, not harder., • Proactivity — we encourage taking responsibility., • Teamwork — we value support and collaboration., • Quality — we strive for excellence in all we do., • Job Type: Full-time, permanent, • Salary: £28,000.00 - £33,000.00 per year, • Hours: 37.5 hours per week, Monday to Friday, • Location: office-based at our Sheffield S3 office, • Work remotely: No, • Experience in an order progression, coordination or customer service role in a job-based business (telecoms, utilities, field service, logistics or trades)., • Confident with customers across phone, email and web chat, and with colleagues in other teams, including when the news is bad., • Strong organisation: able to hold many open orders at once and know which one needs attention now., • Accurate with detail — addresses, appointment times, job notes and records., • Comfortable with everyday systems: order management and CRM tools, supplier portals., • Keeps a level head under pressure and stays polite when others don't., • Works well without close supervision once trained., • Knowledge of broadband, FTTP or network installation work., • Experience troubleshooting broadband or connectivity faults with customers., • Experience working with Openreach or similar third-party providers., • Experience producing simple operational reports., • Full UK driving licence. For this role: • 28 days paid holiday, rising to 32 days after six months' service #J-18808-Ljbffr

You will lead the operational management of the Council’s corporate estate, ensuring assets are effectively managed, occupied and maintained to support service delivery. You will drive performance, customer service and compliance across a varied portfolio of operational and commercial assets. Key responsibilities include: • Leading estate management functions across the Council’s portfolio., • Managing landlord and tenant matters, rent reviews and lease compliance., • Supporting asset optimisation and income generation initiatives., • Providing professional estate management advice to Council services. We are looking for experienced and forward-thinking leaders who can demonstrate: • Significant experience in a property, estates or asset management environment., • Strong leadership and people management skills., • A proven track record of delivering successful property outcomes and service improvements., • Excellent stakeholder management and communication skills., • Commercial awareness combined with a strong public service ethos., • The ability to manage competing priorities within a complex organisation. Membership of the Royal Institution of Chartered Surveyors (MRICS/FRICS) or an equivalent professional body is essential. At Rotherham Council, our vision is to create a borough where everyone can thrive. Our Property Services team plays a critical role in achieving this by ensuring our assets support high-quality public services, regeneration and economic growth. • A generous Local Government Pension Scheme., • Flexible and hybrid working arrangements., • Excellent annual leave entitlement., • Access to a supportive and collaborative leadership team., • The opportunity to lead services that have a direct impact on the borough’s future. Interviews: Week Commencing: 2nd November For further information or an informal chat please contact: Tim Hartley, Head of Property – or These posts will have access to the Public Services Network, if successful you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions). Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website. These posts are classed as ‘politically restricted’ under the Local Government and Housing Act 1989 (as amended). The full details of the restrictions are set out in the Statutory Instrument, but broadly the restrictions prohibit candidature from public elected office; holding office in a political party; as well as involvement in political activities such as canvassing or public speaking/writing. Closing date: 25 October 2026. Company: Rotherham Metropolitan Borough Council Salary: £58,165 – £62,094 (Pay award pending) Location: Rotherham, South Yorkshire Sector: Corporate Services Sector: Corporate Management Team Sector: Housing Job Role: Manager #J-18808-Ljbffr

• Location: Dinnington, South Yorkshire, United Kingdom Join Safetykleen’s Technical Support team in Dinnington and play a key role in delivering expert fault-finding and technical support to our customers. As the first point of contact for technical queries, you’ll diagnose issues, provide effective solutions, and ensure an outstanding customer experience. Working closely with engineers, managers, and other internal teams, you’ll help keep our customers’ operations running smoothly through your problem-solving skills and technical expertise. This exciting opportunity has arisen due to an internal promotion, highlighting the career development opportunities available at Safetykleen. If you enjoy solving technical challenges and making a real difference for customers, we’d love to hear from you. • Salary £26,130 per annum., • Worklife balance:Monday to Friday, no weekends, day shifts only, • Healthcare from day 1 + 5% pension + 3x life assurance, • Events, celebrations & prizes; employee recognition and referral schemes, • Enhanced maternity & paternity pay; enhanced sick pay, • Wellbeing perks:EAP 24/7 helpline, corporate discounts, Virgin Active & Gymflex offers, Tastecard, retailer discounts, cycle to work, • Free parking, • Real growth:access to internal and external courses; clear progression based on performance, • We provide support and access to a range of internal and external courses to help and progress your career with us., • Handle all customer breakdown communications via phone, email, and chat., • Log interactions and updates in the CRM system., • Troubleshoot issues and resolve them over the phone where possible., • Escalate complex cases for on-site engineer visits., • Work with internal teams to ensure timely and effective resolutions., • Follow up post-repair to confirm customer satisfaction., • Maintain accurate and up-to-date customer records., • Use systems for data entry, work orders, and analysis., • Ensure high service standards and customer satisfaction., • Coordinate with internal stakeholders for smooth service delivery., • Perform general admin tasks and other duties as needed., • Enjoys putting the customer first and delivering a superior service., • Excellent oral and written communication skills., • Interest in technology, engineering or related fields., • Fault finding background., • Diligent and must be able to work under pressure whilst managing multiple tasks., • To be a team player, self-motivated and able to work on own initiative., • Can following a process / way of working. At Safetykleen, we provide essential parts cleaning, waste collection and environmental advisory services that help customers reduce their environmental footprint and boost operational performance. With operations in 15 countries and over 1 million services delivered each year, you’ll be joining a stable, growing business with a fast-paced, high-impact and agile environment, where sustainability and long-term customer partnerships are at the heart of what we do. #J-18808-Ljbffr

You will lead the operational management of the Council’s corporate estate, ensuring assets are effectively managed, occupied and maintained to support service delivery. You will drive performance, customer service and compliance across a varied portfolio of operational and commercial assets. Key responsibilities include: • Leading estate management functions across the Council’s portfolio., • Managing landlord and tenant matters, rent reviews and lease compliance., • Supporting asset optimisation and income generation initiatives., • Providing professional estate management advice to Council services. We are looking for experienced and forward-thinking leaders who can demonstrate: • Significant experience in a property, estates or asset management environment., • Strong leadership and people management skills., • A proven track record of delivering successful property outcomes and service improvements., • Excellent stakeholder management and communication skills., • Commercial awareness combined with a strong public service ethos., • The ability to manage competing priorities within a complex organisation. At Rotherham Council, our vision is to create a borough where everyone can thrive. Our Property Services team plays a critical role in achieving this by ensuring our assets support high-quality public services, regeneration and economic growth. • A generous Local Government Pension Scheme., • Flexible and hybrid working arrangements., • Excellent annual leave entitlement., • Access to a supportive and collaborative leadership team., • The opportunity to lead services that have a direct impact on the borough’s future. Interviews: Week Commencing: 2nd November For further information or an informal chat please contact: Tim Hartley, Head of Property – or These posts will have access to the Public Services Network, if successful you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions). Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website. These posts are classed as ‘politically restricted’ under the Local Government and Housing Act 1989 (as amended). The full details of the restrictions are set out in the Statutory Instrument, but broadly the restrictions prohibit candidature from public elected office; holding office in a political party; as well as involvement in political activities such as canvassing or public speaking/writing. #J-18808-Ljbffr