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AWS Engineer Salary: £60k + Expenses Tech: AWS, Terraform, Python About the role: We're currently recruiting an experienced AWS Engineer, working in the talented cloud services team for a leading MSP in York. You’ll be working alongside a team of experienced AWS Engineers to deliver, support, and evolve client platforms. All applicants must also be eligible for security clearance, having lived in the UK for at least 5 years. Key responsibilities: • Collaborate with internal teams to deliver, operate, and secure AWS platforms with high reliability and efficiency., • Engage directly with clients to understand, manage, migrate, and evolve their AWS environments., • Own the delivery and support of production and non-production systems across the AWS ecosystem., • Support or contribute to implementation teams on AWS migration projects and managed service onboarding., • Provide technical guidance to clients during AWS migrations and Managed Service opportunities., • Maintain service continuity by supporting customer infrastructure and resolving issues promptly. Key requirements: • A strong background in cloud engineering within enterprise-scale environments (MSP experience is desirable)., • Hands-on experience with AWS landing zones and modern cloud architecture practices., • High proficiency in scripting & IaC tooling, particularly with Python & Terraform (and CloudFormation where required)., • Direct client-facing experience, with the ability to build trusted relationships and engage confidently with stakeholders at all levels., • The ability to translate complex technical topics into business-friendly language and present effectively in both technical and commercial contexts., • Eligible for SC security clearance. Please apply for an initial chat, more information on the role and a full job description. Please note, visa sponsorship is not available for this position and you must be eligible for SC clearance to be considered. I’d love to speak with everyone, but due to the high volume of applications we’re receiving, I can’t guarantee everyone a response.

Internal Sales & Commercial Coordinator Rotherham - Wath Upon Dearne £30k Fully office based (onsite parking) Attention to detail your superpower? If you’re someone who loves keeping things organised, takes pride in accuracy, and enjoys being the go-to person that keeps everything running smoothly - this could be the perfect next step for you. We’re working with a leading manufacturing company who are looking for an Internal Sales & Commercial Coordinator to join their supportive, friendly, and forward-thinking team. There’s no sales or cold calling involved - instead, you’ll play a key role behind the scenes, supporting existing customer accounts, processing orders, managing details through internal systems, and helping things flow seamlessly between departments. What you’ll be doing • Acting as the link between customers, account managers, and internal teams - making sure everything runs on time and to a high standard, • Processing orders, checking details, and keeping accurate records in company systems, • Managing stock, prices, and logistics to ensure smooth delivery and strong customer service, • Supporting Account Managers with quotes, costings, and customer information, • Working closely with planning, design, and accounts to keep projects on track, • Taking ownership of your workload and supporting your teammates when needed. What we’re looking for • Someone with exceptional attention to detail - you notice the small things that others might miss, • Confident using systems and spreadsheets (Microsoft Excel, Word, Outlook), • Organised, proactive, and able to manage your own time and priorities, • A great communicator who enjoys being part of a collaborative team, • Self-motivated, accountable, and able to work well under pressure in a fast-paced environment What’s on offer • A supportive, close-knit team who look out for each other, • A solid training plan to get you up to speed with systems and processes, • A chance to be part of a company that values growth, innovation, and long-term partnerships, • Competitive package and opportunities to develop your career within a well-established business. If this sounds like you - or someone you know - get in touch for a confidential chat, or apply directly today.

Experienced Travel Consultant (Commission-Based Uncapped earning potential., Remote Working) The Future of Cruising My Kind of Cruise is transforming how people plan and book their holidays at sea. As the world’s first mobile app to let travellers search, compare and book cruises in under 90 seconds, we are redefining what cruising means for a new generation. Since launching our first version in January 2022, we have secured investment from Hays Travel, the UK’s largest independent travel agent, which shares our vision of a more accessible, modern cruise experience. Described by Forbes as “the Airbnb of cruises,” we are building a loyal community of customers who value ease, transparency and great value. Exciting Times Ahead My Kind of Cruise is now an established online business, growing quickly with ambitious plans to expand our reach, our technology and our team. Every campaign we launch, every channel we optimise and every insight we uncover will shape an industry-first experience, and we’d like you to join us on our journey. The Role Are you passionate about travel and eager to help clients plan their dream cruise holidays? As a Cruise Sales Consultant, you'll work from home, providing exceptional customer service and expert advice on a wide range of cruise options. You'll have access to extensive resources to help you succeed. Your Responsibilities • Engage with clients via phone, email, social media, and live chat to understand their cruise preferences., • Provide tailored cruise recommendations, including ancillary products like insurance., • Participate in promotional activities to increase your client base., • Utilise social media platforms to convert enquiries into bookings About You • Minimum of 3 years' experience in travel agency sales, with a strong sales record., • Excellent knowledge of cruise products and operator reservation systems., • Exceptional customer service and communication skills., • Proficient in Microsoft Office, Outlook, and/or the Google Suite of products including Chrome, Gmail and Sheets etc., • Self-motivated, organised, and capable of managing your own business. Why My Kind of Cruise Start-ups can be a refreshing environment to work in, and we are no different. Our founder’s outlook means you are trusted to manage your own time with core hours to stay connected. Work-life balance is real here, and so are the perks: • 100% remote working, • Flexible working hours to suit your lifestyle., • Educational opportunities and travel partner discounts., • Marketing material., • Social media support., • Discounts for you, friends and family on all cruises, • Quarterly team get-togethers Ready to Make Waves? If you are excited to take our user growth to the next level and help redefine what cruising means for the next generation, we would love to hear from you.

Enrolment Advisor Based: Home based, with occasional visits to our London campus Salary: Up to £30,000 per annum Hours: 37.5 hours per week, Monday - Friday Are you ready to inspire students and help them achieve their educational goals? Do you have exceptional communication and interpersonal skills? Have you got a proactive approach to student engagement and problem-solving? Then apply for our Enrolment Advisor role, home-based. Role Overview: The Enrolment Advisor will work closely with the Head of Enrolments to provide sales-oriented guidance and recruitment of students for Walbrook Institute London. Key Responsibilities: • Lead the study guidance and recruitment of students, from initial contact to contract signing and beyond., • Support students throughout the entire enrolment process via telephone, email, chat, and WhatsApp, by understanding their educational goals and aspirations., • Provide consultative support that helps students select Walbrook programs aligning with their career objectives., • Assist current students by collaborating with student support teams to enhance their experience., • Develop and maintain deep knowledge of Walbrook's offerings to effectively communicate their benefits to prospective students., • Update and maintain accurate records in the CRM system to track interactions, progress, and follow-up actions with prospective students., • Work collaboratively with the admissions team to ensure a seamless enrolment process., • Achieve both individual and team enrolment targets while maintaining a high level of customer satisfaction., • Showcase excellent verbal and written communication skills to build rapport with students and address their inquiries. Skills and Qualification: • A dynamic individual with a consultative sales background and passion for education., • Experience in customer service is desirable., • Exceptional communication and interpersonal skills., • Attention to detail., • A proactive approach to student engagement and problem-solving. We support our staff to create work-life balance which works for them and welcome candidates looking for career flexibility. We are open to discussing flexible working at interview stage. Before applying for any role please read our Recruitment Privacy Policy found on our website. You will find the link by clicking about us and selecting Work with us. To apply please submit your CV with a covering letter explaining your suitability for the role. Please note that CVs without a covering letter will not be considered. Please note that depending on number of CVs we receive; we may close the advert early. Due to the high volumes we receive, it may not be possible to respond to all applicants who are unsuccessful. As part of your salary and benefits package, you’ll receive: Financial / Lifestyle Benefits • Enhanced pension plan, • Occupational sick pay (enhanced above SSP), • Private medical insurance (dependent on job family), • Buying of annual leave (discretionary), • Cycle to work scheme, • Free eyesight tests and vouchers towards the purchase of glasses, • Life insurance (8x basic salary), • Perkbox membership (retail, lifestyle and entertainment discounts), • Season ticket and health club interest-free loans, • Business membership with The Marlowe Theatre, Canterbury Time-off / Leave Benefits • Generous holiday entitlements, increasing with length of service, • Employee volunteering scheme (one paid day per year), • Exceptional absence days (paid discretionary time off), • Work your way Wellbeing & Support • Employee Assistance Programme (EAP), • Wellbeing Group programmes Development & Engagement • Buddy scheme, • Mentor scheme, • Training and development opportunities, • Service recognition Closing date: 22 December 2025 Interviews: TBC

URGENT HIRE — 3-MONTH FTC (Dutch & German Speakers) Customer Service Associates — Immediate Start (1st December) Fully Remote (Equipment Collection Required Before Start Date) We are urgently recruiting Dutch and German-speaking Customer Service Associates for a 3-month fixed-term contract, supporting an important vehicle safety recall project. This role involves assisting customers with recall-related queries via phone, email, live chat and general administration tasks. Start Date: 1st December (candidates must be available immediately) Location: Fully remote, but you must be able to collect equipment from our local office prior to starting. What You’ll Be Doing • Handling inbound and outbound customer contact relating to vehicle recall communications, • Responding to queries via calls, email, and chat, • Processing information accurately and completing associated administration, • Providing clear, calm and supportive customer guidance, • Ensuring all interactions are logged correctly in internal systems What We’re Looking For • Fluent Dutch or German (written and spoken), • Experience in Customer Service, contact centre or helpdesk environments, • Strong communication and problem-solving skills, • Confident using multiple systems and managing administrative tasks, • Ability to start immediately and commit for the full 3-month contract, • Must be able to collect IT equipment from our office before the start date What’s on Offer • Competitive salary, • Fully remote role after equipment collection, • Fast-paced, supportive team environment, • Opportunity to contribute to a high-profile safety initiative 📨 Apply now for immediate consideration — interviews are happening right away.

Salary up to £50,000 | Full-time | Hybrid working (2-3 days in office) Introduction We’re seeking a Complaints Manager to join our growing compliance team. The Complaints Manager is responsible for overseeing the end-to-end complaints handling process within the organisation, ensuring all customer complaints are managed promptly, fairly, and in compliance with regulatory requirements. This role plays a critical part in maintaining customer trust, improving service quality, and reducing operational and regulatory risk. Why Saltus? Our mission is to improve everyone’s relationship with their wealth: to make it a positive force for their future and at the same time to prevent it from being a source of anxiety. We want everyone who works at Saltus to be proud to work here, and to find fulfilment and meaning in the work that they do. We are incredibly proud of our culture and work really hard to ensure that Saltus is a great place to work for our people, where they can have fun and grow in their careers, with a passion for excellence and customer service. We're proud that we've been recognised as a winner by the Sunday Times in the Best Places to Work 2024 awards, as well as a winner in the Professional Adviser awards 2024 for the Best Financial Advisers to Work For. These accolades reflect our commitment to creating an exceptional work environment and our dedication to excellence in the financial industry. Join our award-winning team and be a part of our continued success! Saltus is a privately owned financial planning and discretionary investment management house. We provide a high-quality service for private clients, trusts, and smaller institutions. Saltus Partners was founded in 2004 and has grown organically and through a small number of carefully integrated acquisitions. Originally, the business started out as an investment manager and has now developed the financial planning side of the offering, putting this at the forefront of the client relationship. Today Saltus manages and advises on over £10 billion of client assets, acquired through a combination of organic business growth and corporate acquisitions. What does this role look like? You’ll have responsibility for a range of duties within the Compliance Division, including the following: Complaint Handling & Resolution • Manage and resolve customer complaints and internal errors efficiently and professionally, ensuring fair outcomes., • Oversee investigations into complaints and provide guidance to complaint handlers., • Lead investigations into complex complaints., • Ensure adherence to FCA rules and other relevant regulations., • Analyse complaint data to identify trends, root causes, and areas for improvement., • Recommend and implement process enhancements to reduce complaint volumes and improve customer experience., • Liaise with internal teams to resolve issues and share feedback., • Produce regular MI reports for senior management on complaint volumes, trends, and performance against SLAs., • Provide training and guidance to staff on complaint handling best practices., • Promote a culture of customer fairness and continuous improvement. What sort of person are we looking for? We think that the best candidate for this role will have: • Energy and a passion for helping Saltus remain compliant and to continue to provide the best possible outcomes for our clients., • Minimum 2 years of Complaints management experience., • Clear evidence of managing a team, prioritising their development and fostering a collaborative culture., • Qualifications in Financial Services, either as an adviser or in Compliance, Complaints Risk, or Supervision., • Ability to analyse data and produce actionable insights., • The desire to take on a variety of tasks, adapting to changing business needs., • Excellent interpersonal, verbal, and written communication skills with strong attention to detail., • Outstanding communication and problem-solving skills, able to communicate with departments across the business at all levels., • The ability to take ownership and responsibility for tasks and projects, working autonomously and collaborating as needed with key stakeholders., • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, SharePoint and Excel)., • A willingness and flexibility to travel to office sites as required. If you are able to drive and have your own transport, that would be highly advantageous. Where will I be working? We’re incredibly flexible about where, when, and how you work: we don’t want anyone to be prevented from coming to work for Saltus as a result of the working pattern that they’re looking for. Ideally, you’d be able to be based out of either our Bath, London or Whiteley office for two to three days each week, working the remainder of the week from home. We are passionate about championing flexible working for our people, so if there’s a slightly different working pattern that you’re looking for, then please come and have a chat to us about it. What benefits do I get when working for Saltus? The role is 40 hours per week to be worked between the hours of 8:30-5.30pm with a salary up to £50,000 per year, depending on experience. Alongside this, you get fantastic benefits including 28 days’ holiday (plus bank holidays + your birthday off!), study assistance, life assurance, income protection and a pension, alongside access to our flexible benefits platform. Just as importantly, you’ll get to experience our culture, which we really do live and breathe ensuring that Saltus is a fantastic place to work for every single one of our 400+ people. We work hard, but we have an awful lot of fun along the way. If you think you’d like to come and join us, then please do get in touch… we’d love to hear from you!

Now boarding: Your career in travel is ready for take-off. Corporate Travel Management (CTM) is undergoing an exciting period of growth as worldwide travel returns. If you’re ready to embark on a career with a global leader in business travel, we want to hear from you. At CTM, our people are at the heart of everything we do. We know that our diverse team is the reason CTM is the award-winning TMC we are today, which is why recruiting like-minded travel enthusiasts is an important part of our business’ success and growth. About CTM CTM is an award-winning provider of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand. About the Role In your role as Senior Business Travel Consultant, with specialisation in Italian language, you will conduct business in an efficient and professional manner, working closely with the Team Manager to support business objectives and deliver exceptional service to clients. Key Responsibilities · Deliver high-quality customer service to all internal and external clients, consistently meeting SLAs and KPIs. · Manage end-to-end travel bookings using SABRE (Red360) GDS, including UK, European and worldwide flights, rail, hotels, and ground transport. · Book net, published, and consolidated fares with strong knowledge of fare structures. · Ensure compliance with client travel policies while identifying cost-effective solutions and leveraging CTM’s preferred suppliers. · Provide timely responses to client enquiries via email and telephone. · Build and maintain effective working relationships with colleagues, offering support and collaboration where required. · Identify cost savings and commissionable rate opportunities to maximize value for clients. · Meet and exceed individual and team performance targets set by management. · Remain flexible with working hours, including supporting clients across different time zones. · Undertake any additional tasks or reasonable duties as required by management. Skills & Experience · Proven experience as a Business Travel Consultant, ideally working with corporate clients. · Strong SABRE GDS skills (booking, fare construction, reissues, and multiple PCC management). · Advanced knowledge of fares, ticketing, and reissues. · Highly organised with exceptional attention to detail, able to prioritise and multi-task in a fast-paced environment. · Strong communication skills in Italian are essential, together with excellent interpersonal and written skills, and a proactive, business-level approach to client servicing. · Resilient, adaptable, and collaborative team player with the ability to remain calm under pressure. · Proficient in Microsoft Office 365 (including Copilot) and quick to learn new systems and processes. · Working knowledge of Freshdesk or similar support platforms. · Advanced industry knowledge in all areas of travel management operations. · Formal qualifications (e.g., VA1 & VA2 or equivalent) preferred. · Demonstrated ability to deliver exceptional customer service while managing complex travel requirements. Join our crew and help CTM take flight. Apply now and pack your skills for a business travel journey that promises growth, discovery and plenty of first-class moments. What to expect from the recruitment process • Every hire starts with a chat with our Talent Acquisition team, if your profile is selected you will be contacted by phone or email (please check your spam folder);, • Then, if you are progressing, the hiring manager will invite you to an interview, usually on Teams;, • If you are successful we will invite you to our office for a final stage interview. Wherever possible we will provide you with feedback, however we are a small team and often we won't be able to do so until after we fill the vacancy. CTM is a Disability Confident Employer. Do not hesitate to connect with our Talent Acquisition team if you need to discuss arrangements. CTM is a responsible employer and is dedicated to conduct thorough right to work checks in the interests of both parties, candidates and the company. Candidates selected and invited to an interview will be invited to a mandatory 15 min call with the TA lead to produce their RTW documents. This call is a mandatory step for all candidates regardless of their RTW status. This call is confidential and conducted by HR professionals only. Reward & Recognition Our learning platform CTM Learning, our annual conference the All Stars, our High-Performance programme and a global leadership programme. Employee Wellbeing and Flexibility Our wellbeing platform Vitality, our Employee Assistance Programme (EAP), our new private healthcare Medicash + our mental health first aiders. Most of our roles offer a hybrid working pattern, with 3 days per week in the office. Where permitted and depending on the role, we can offer flexible start and finish times to suit your other commitments and support a healthy work-life balance. We are committed to finding a setup that works for you and the business. Sustainability Focus Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled. All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at

🚀 Senior AWS Engineer 💷 £60,000 🌍 Remote – UK Wide Are you an experienced AWS Engineer looking for a fully remote role where you can work on real, production-scale cloud environments — not just theory? This is an opportunity to join a leading UK cloud and managed services provider known for delivering secure, resilient AWS platforms for enterprise customers. You’ll sit within a highly skilled AWS Cloud Services team, helping design, migrate, and evolve customer environments while driving best-practice DevOps and automation. You’ll be trusted to make an impact, influence technical decisions, and work on meaningful AWS projects that go live and stay live. What’s in it for you? ✅ UK-wide fully remote role ✅ Work on large-scale AWS platforms and migrations ✅ Strong DevOps & automation focus (Terraform, pipelines, Python) ✅ Support for AWS certifications and ongoing development ✅ A collaborative, engineering-led cloud team ✅ Long-term stability with a clear cloud strategy What you’ll be doing • Designing, deploying, and supporting AWS environments, • Supporting AWS migrations and managed service onboarding, • Ensuring platform security, reliability, efficiency, and governance, • Automating infrastructure using Terraform and CI/CD pipelines, • Working closely with delivery and customer-facing teams What they’re looking for • Strong hands-on AWS engineering experience, • AWS DevOps skills (Terraform, pipelines, Python), • Experience with AWS design and deployments, • AWS certifications (or actively working towards them) If you’re looking for a remote AWS role with real ownership, modern tooling, and long-term progression, this is one worth exploring. 📩 Interested? Drop me a message or apply now for a confidential chat to discuss further!

Location • Remote, but requirement to meet up once a month for in-person collaboration day, • UK based About Akixi Akixi is a leading provider of SaaS analytics solutions for cloud-based communication platforms, helping service providers and enterprises gain actionable insights from their telephony and collaboration data. Our solutions span Microsoft Teams, Cisco BroadWorks, Webex Calling, and CRM integrations — delivering real-time and historical analytics that improve customer experience and business performance. We are expanding our platform to include advanced AI capabilities — voice and chat assistants, intelligent analytics, and predictive insights — and are seeking an AI Engineering Lead to define and deliver this vision. Job Summary & Purpose Own and drive Akixi’s AI and ML strategy — from concept and architecture through hands-on prototyping and deployment — to embed intelligence into Akixi’s products and analytics platforms. As the AI Engineering Lead, you will define and execute Akixi’s AI roadmap, combining leadership of architecture and engineering practice with hands-on development of prototypes and production features. You’ll partner with Product, Data, and Platform Engineering to design and integrate AI-driven capabilities such as voice/chatbots, natural-language analytics, and predictive models. This role balances strategic technical direction with hands-on implementation, ensuring Akixi’s AI initiatives deliver tangible business and customer outcomes. Key Responsibilities • Lead the definition and delivery of Akixi’s AI strategy and technology roadmap., • Architect scalable AI solutions integrated into Akixi’s SaaS analytics platform., • Prototype, develop, and integrate AI-driven components such as chatbots, voice assistants, ML models, and LLM-based analytics., • Apply prompt engineering and model-tuning techniques to optimize chatbot and LLM behaviour., • Conduct research, proof-of-concepts, and feasibility studies for emerging AI technologies., • Collaborate with Product Management to scope AI features and align them with business goals., • Partner with Data Engineering to operationalize models, manage training data, and implement monitoring and retraining pipelines., • Work closely with Development, DevOps, and QA teams to ensure smooth CI/CD integration and deployment of AI components., • Establish standards for AI code quality, ethics, and data governance., • Mentor engineers working on AI-related projects, fostering technical excellence and innovation., • Evaluate external AI vendors, tools, and frameworks for adoption or integration., • Stay ahead of developments in AI/ML, LLMs, and applied analytics, translating trends into practical opportunities for Akixi. Required Skills & Experience • 7+ years in software engineering, with at least 3+ years focused on AI/ML or data-driven product development., • Proven expertise in developing and integrating AI solutions such as chatbots, voicebots, ML models, or LLM-based analytics., • Strong proficiency in Python (preferred) and/or JavaScript/TypeScript., • Hands-on experience with AI frameworks (TensorFlow, PyTorch, LangChain) and LLM APIs (Azure OpenAI, OpenAI API, Anthropic, AWS Bedrock)., • Experience with Microsoft Bot Framework, Dialogflow, or similar conversational-AI platforms., • Deep understanding of prompt engineering and fine-tuning of large language models., • Strong grounding in ML concepts — supervised, unsupervised, and reinforcement learning., • Familiarity with cloud AI/ML services (Azure Cognitive Services, AWS SageMaker, GCP Vertex AI)., • Experience deploying and monitoring AI workloads in CI/CD environments (Jenkins, Docker, Kubernetes, AWS)., • Ability to design data pipelines, APIs, and microservice integrations supporting AI features., • Excellent problem-solving, communication, and cross-team collaboration skills., • Proven ability to lead technically while remaining hands-on in design and coding. Desirable Skills & Experience • Experience with call/contact-centre analytics, Microsoft Teams Graph API, or telephony platforms (BroadWorks, Webex Calling)., • Knowledge of data governance, model ethics, and MLOps practices., • Exposure to data visualization and predictive analytics for customer-experience metrics., • Advanced degree in AI, ML, Data Science, or related discipline., • ISTQB AI Testing or equivalent certification. Why Akixi At Akixi, you’ll play a pivotal role in transforming how businesses understand and act on communication data. You’ll define and deliver the intelligence layer of a platform used by thousands worldwide — in an environment that values innovation, experimentation, and technical depth. We offer a collaborative culture, hybrid flexibility, and the opportunity to lead meaningful, high-impact AI initiatives from vision to production.

Director of Customer Services The Company: • National provider of full fibre networks and connectivity solutions, • One of the fastest growing infrastructure businesses in the UK, • Approaching unicorn status £1bn+ valuation, • UK based, owned and founder led, • Enterprise B2B and wholesale specialists The Role: The Customer Services Director is a strategic leadership role responsible for championing customer services and service delivery across the organisation. They will manage the service delivery, customer service, and support teams, overseeing onboarding, escalations, and renewals. They will also manage customer-side projects including offnet and multisite installations. The Customer Services Director will set and deliver the overall customer service strategy, drive continuous improvement, and ensure that all client interactions reflect company values and goals. Key Responsibilities: • Delivering a world-class customer experience, driving customer satisfaction, retention, and advocacy, • Provide a seamless customer journey, from onboarding to renewal and everything inbetween, optimising for quality of service, • Lead customer success, managing contract negotiations, upsell and cross-sell, monitoring and measuring customer success standards across all teams, • Monitor and analyse customer satisfaction metrics, including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and identify areas for improvement, • Oversee customer support, service management, and escalations, taking a lead role in the effective delivery of our fibre products into business customers, • Lead customer-side project management, including offnet connections and multi-site or large programme management delivery, • Manage the technical support and service desk platform to ensure delivery goals are met and surpassed, • Work with field delivery and planning teams to allocate workflow and manage prioritisation, contribute to business planning and delivery goals The Candidate: • Proven success in a senior customer service role, ideally within telecoms, IT managed services or similar, previous start-up or scale-up experience would be a bonus, • Previous experience of wholesale or B2B connectivity services would be important, ideally in a telco, mobile or utility provider, • Extensive experience with service delivery metrics, customer satisfaction analytics, and continuous improvement programmes, • Hands-on, "customer first" attitude, able to develop innovative ways to improve service delivery, driving higher satisfaction and faster ticket resolution, • Comfortable working within a heavily automated service desk supporting multiple support channels – phone, chat, SMS, WhatsApp, social media etc., • Strong leadership skills, clear communication style, excellent problem-solving abilities under pressure, able to inspire and motivate hybrid teams, • Analytical and data-driven, with the ability to define and track key metrics and use data to inform decision-making, • Previous experience in a start-up or hypergrowth environment, growing high-performance teams, and adapting to a constant growth scenario

🌟 Customer Service Representative – Fully Remote (UK) 💰 £28,000 – £34,000 per year 🕒 Monday–Friday | Early Finish Every Friday 🏡 100% Remote | Full Training | Fast-Growing Tech Company 🚀 About the Role We’re a rapidly scaling UK tech company on a mission to deliver exceptional customer experience. As we grow, we’re looking for a friendly, proactive, and motivated Customer Service Representative to join our remote team. If you enjoy helping people, solving problems, and working from the comfort of your home, this is an incredible opportunity. No rigid scripts. No micromanagement. Just a supportive team, great training, and a company that invests in your growth. 🌍 Why You’ll Love Working With Us ✨ Fully Remote Forever – Work from anywhere in the UK 💰 Above-Market Salary – £28k–£34k depending on experience 🎉 Friday Early Finish – Start your weekend early every single week 📚 Full Training Provided – No prior experience required 💻 Modern Tools & Tech – We use the newest systems, no outdated software 📈 Clear Progression Path – Move into senior support, QA, training, team lead, or operations 🤝 Positive Team Culture – Friendly, supportive, and modern work environment 🌴 Generous Holiday Allowance – Plus bank holidays 💼 What You’ll Be Doing • Helping customers via email, live chat, and occasional phone calls, • Resolving queries with clarity, accuracy, and a positive attitude, • Troubleshooting account or product issues using internal tools, • Logging interactions and following up where needed, • Collaborating with other teams to improve customer experience, • Representing the brand with professionalism and warmth 🧠 Who We’re Looking For You don’t need previous customer service experience — we’ll train you. But you should be: • A strong communicator (written + verbal), • Calm, patient, and good with people, • Confident using computers and learning new systems, • Reliable, organised, and detail-oriented, • Motivated to grow your career in a modern tech company 🚀 Ready to Start Your Remote Career? If you want a stable, well-paid, fully remote position with genuine work–life balance, this role is for you. Apply now and start your new career from anywhere in the UK.

Join our Warrington Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. If you’re someone who puts customers at the heart of every d

Veterans & Service leavers are guaranteed an interview who meet the essential criteria of the person specification job description.

Join our Warrington Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. If you’re someone who puts customers at the heart of every d

Community & Enterprise Resources provide catering and cleaning services in many locations and buildings across South Lanarkshire including schools, council offices and police stations. Veterans & Service leavers are guaranteed an interview who meet the essential criteria of the person specification

Join our Warrington Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. If you’re someone who puts customers at the heart of every d

Community and Enterprise Resources provide cleaning services in many locations and buildings across South Lanarkshire including, schools, council offices and police stations. Veterans & Service leavers are guaranteed an interview who meet the essential criteria of the person specification job descri

Join our Warrington Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. If you’re someone who puts customers at the heart of every d

Join Our Facilities Team – School Cleaner.Are you someone who takes pride in creating safe, welcoming spaces for others? Do you want to be part of a supportive, professional team that helps schools thrive? If so, we’d love to hear from you.We’re looking for a motivated and reliable Cleaner to

Join our Warrington Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. If you’re someone who puts customers at the heart of every d

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job descript

Assist with the delivery of a clean and safe user environment within various premises across East Ayrshire in order to assist with the promotion, delivery and integration of the Council’s key objectives; specifically in relation to the Community Plan, Shared Commitments, Single Outcome Agreement a

No Customer Service Representative Agent experience needed. Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists. Customer service representative agent experience is not necessary.

Due to the rural location of our services public transport would not be a viable option Hold Residential Childcare/Families Practitioner Diploma/Children and Young People's Workforce/NVQ Level 3 in Health & Social Care or equivalent - or be willing to work towards a required qualification You would

Specific Hours : 39 hours per week- shift pattern At Dove Adolescent Services we support young people within our care to develop emotional resilience to achieve their full potential in all areas of their lives. We are currently looking for Senior Residential Child Care Workers to join our services i

Our young people here may have experienced adverse childhood experiences and so the aim of the service is to provide them with a stable comfortable home.

Specific Hours : 39 hours per week- shift pattern At Dove Adolescent Services we support young people within our care to develop emotional resilience to achieve their full potential in all areas of their lives. We are currently looking for Senior Residential Child Care Workers to join our services i

We are looking for someone with strong customer service skills in sales, marketing and delivery with strong accounts and administration ability. In addition to providing on-site services, the clinic also offers virtual and remote services to support patients worldwide. Patient Services & Communicati

High standard of customer service with a patient-first mindset. With advanced facilities, modern technology and a multidisciplinary team of leading healthcare professionals, the clinic offers comprehensive services including maternity, gynaecology, pelvic health physiotherapy, menopause care and gen

Provide a polished, tailored luxury service to every client. Join client-focused teams that deliver elevated, personalised service.

Provide outstanding customer service and support throughout the sales journey. You will ensure the development is presented to the highest standard and deliver exceptional customer service at all times. We pride ourselves on the service and experience we provide, working with the best candidates and

Join our Swansea Sales Team, and you’ll be right at the heart of it – speaking with customers over the phone, learning what matters most to them, building relationships, and matching them with the perfect EE products and services. You’ll use your energy and ambition from similar roles where

This is an exciting project to enable a young man to leave a learning disability assessment and treatment inpatient service, to lead a fulfilling life in his own home. After a short transition, you’ll be part of a 24/7 support service.

An NVQ Level 2 in Customer Service following the completion of the apprenticeship (15 months). You’ll speak with customers over the phone, getting to know what matters most to them, building strong relationships, and recommending the right EE products and services to suit their needs. As part of y

Volunteer Receptionists/Administrators are really important and provide a warm welcome to the people coming into our services. Covering reception duties, answering the telephone and welcoming people into the service. Supporting the collection and inputting of service data.

In our customer service team we help people get to grips with everything from their bill and their contract, to a particular feature on their new smartphone. Apprenticeship scheme and you’ll use your charm, enthusiasm and belief to ensure our customers experience the best of EE every time they tal

Her twin is lively, chatty and full of creative energy. Our service operates 24 hours a day over a five day period, and shift patterns can vary, including waking night shifts. The service is located in Allington with free parking there is also bus stops nearby and it is just a 30 minute walk from Ma

If a need arises, deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the

Cost of fuel to travel between services is paid at 45p per mile. You may also be required to travel to different areas for different services in the same working day.

Positive attitude with the natural ability to provide excellent service in a team environment, dealing with people from many cultures.

We are looking to appoint a Family Support Worker to deliver a high-quality family support service as part of our Thames Valley Care Team.

Positive attitude with the natural ability to provide excellent service in a team environment, dealing with people from many cultures.

This service is situated in Hastings town centre.

You will be joining a respected homelessness service in Southend that supports individuals to sustain tenancies, improve wellbeing and build brighter futures. This is an opportunity to join a multi-disciplinary homelessness service delivering trauma-informed, strengths-based tenancy sustainment supp

Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check, along with a reference and background check carried out by a third-party service provider. Situated just of the seafront, the service has strong links with and contributes t

Our residential services provide accommodation and support for autistic adults 52 weeks a year, 24 hours a day in urban and rural settings. We also provide supported living services for autistic adults who need extra help to live in their own homes or within our accommodation, whether as tenants

Support Worker at Plus Services. You will need to be comfortable spending large amounts of your day one-to-one with the Service Users, there is no leaping from client to client here with 15 minute blocks. Be physically fit and able to move freely and physically and to support service users who may b

Our client is an Equal Opportunities employer, and they are committed to safeguarding and protecting the welfare of their service users. Therefore, this post is subject to appropriate references and an enhanced DBS check with the Disclosure and Barring Service.