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Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Our Team As Warner Bros. Discovery (WBD) portfolio continues to grow – around the world and across platforms – the Technology & Operations team is building media technology and IT systems that meet world class standards for which WBD is known. T&O builds, implements and maintains the business systems and technology that are critical for delivering WBD’s products, while articulating the long-term technology strategy that will enable WBD’s growing pay-tv, digital terrestrial, free-to-air and online services to reach more audiences on more platforms. Your New Role... With a focus on networking, international satellite & fibre methodology and compression & distribution technologies reporting to the Senior Director of Distribution Engineering, this position is critical in monitoring and supporting WBD’s Global television distribution infrastructure and supporting our Live Events output. You will be a part of our Tier 1 behind-the-scenes operations support team expected to have a versatile skill set both technically and personally with the ability to stay focused and continually develop as an experienced and skilled technician. Operations Engineer’s in this role will have experience in leading difficult situations, staying calm, reacting quickly under pressure and being able to execute on the key responsibilities noted below. Your Role Accountabilities… • Monitoring all of WB Discovery’s channels, • Manage the necessary switching of transmission systems during normal or emergency conditions to ensure that all services remain on the air., • Respond to all affiliate enquiries and maintain on-going communication with customers, keeping them up-to-date with the progress of their tickets, • Serve as a liaison between other support teams and the customer as required by working collaboratively across all leadership levels, • Outage vetting – initiating of critical outage situations, • Manage incident and planned work tickets: uphold professional ticket management from the get-go for the benefit of the rest of the global support teams by ensuring all ticket types are logged, work logs comprehensively updated and then carefully manage routing to ensure resolution, • Liaise with third party fibre, uplink and playout providers during fault investigations., • Provide input and issue written reports to various factions of the Technology & Operations groups about transmission system reliability., • Routinely check the health of Distribution equipment., • Proactively identify and address potential risks and vulnerabilities in our distribution infrastructure, recommending mitigation strategies, • Develop corporate oversight/participation in Distribution Technologies, • Assist with training and development of Distribution Staff Members as needed., • Create and update documentation and procedures, • Implement, or assist with implementation of, changes to distribution infrastructure, • Identify, adjust, and help establish new monitors and metrics needs Qualifications & Experience… • Experience in a broadcast, media, or telecommunications environment., • In-depth knowledge of television distribution systems, platforms, and standards., • Working knowledge of digital baseband signals, SDI, HD-SDI and ASI for video and PCM, Dolby D and E and its variants for audio signals as well as awareness of TCP/IP Network concepts including multicast traffic, • Knowledge of and experience with SMPTE 2110, • Working experience with Television Distribution Systems – fibre and satellite based encoding, as well as Telemetry Monitoring and Control Systems, • Is able to operate associated test and analysis equipment including but not limited to video waveform monitor, vector scope and transport stream analyzer, • Specific experience and expertise in troubleshooting and correcting signal quality issues, signal routing, systems integration and maintenance, • Candidate should have working knowledge of MPEG-2/4 encoding technology, encryption/ authorization technology and TVRO receive systems., • Able to work without supervision, combining initiative with discretion, • Computer literacy, excellent oral and written communication abilities and close attention to details are required., • Overnight, weekend, holidays, and rotating shifts are required as this is a 365/24/7 mission critical position to support the distribution reliability of WBD services., • This position is considered an essential position. This means that during times of inclement weather, emergencies, or when access to the workplace may be impeded, that employees in this position are expected to report to work to support business continuance, unless otherwise instructed by their direct manager, • Able to communicate technical matters to technical and non-technical audiences, • Understand and be able to work with monitoring systems and related technologies, • Must be able to independently research, troubleshoot, and resolve trouble tickets within established Service Level Agreements, • Ability to provide Total Call Ownership to include handling irate customers, escalating issues as appropriate and providing the necessary follow up before incidents are closed #Tech Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at ___ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our ___ for instructions to submit your request.

We're looking for a Building Services Manager to join our Build Team based in our London Region. \n Location: London - remote working available, with occasional travel to the office required. Hours: Full Time, Permanent - some flexibility on hours available if desired, just let us know when you speak to us. \n We are unable to offer certificates of sponsorship to any candidates in this role. \n As a Building Services Manager, you'll play a vital role in our team, providing expert technical guidance throughout the project lifecycle. Working collaboratively with our build teams, you'll ensure high-quality service delivery while nurturing positive relationships with stakeholders and suppliers. \n What will you be responsible for? As a Building Services Manager, you'll be working within the Operational Team, supporting them in delivering excellence across all building services aspects. Your day to day will include: \n • Managing the selection process for specialist sub-contractors from our trusted supply chain, • Overseeing the commissioning process and ensuring compliance of as-built and maintenance documentation, • Compiling and presenting summary reports to the Technical Director on team project supervision, • Reviewing technical submittals from sub-contractors with attention to detail, • You have experience in a similar building services management position, • You're familiar with main contracting environments and managing specialist sub-contract partners including experience working on projects for the Department for Education, • You have a track record in delivering large Building Services packages valued £5M+, • You're a collaborative team player with excellent communication skills

A fantastic opportunity has emerged for a Head of Resident Experience to join the housing department at one of Adecco's key public sector clients in a full time (36 hours per week, Monday to Friday) interim assignment. Working hybridly (3 days each week) our client's West London office, this role reports into the Assistant Director of Landlord Services and will line manage a Resident Engagement Manager and the Complaint Resolution Manager. The role has been moved from Asset Management into Landlord Services and re-profiled and is critical to delivering the organisation's Regulator of Social Housing improvement plan. The aim is to improve performance and progress towards a C1 rating. Key Responsibilities: • Lead Resident Engagement and Complaints, • Act as lead for two regulator-linked improvement projects:, • Resident engagement, • Customer access, • Drive delivery of the improvement plan with tight deadlines., • Establish a culture of continuous improvement and innovation by developing and implementing key changes., • Engage with community stakeholders and partners, ensuring collaboration and co-creation on joint initiatives and integrating community and partnership working into service planning and delivery., • Being responsible and accountable for managing the budget, involving finance teams early, ensuring compliance with financial and procurement procedure rules, policies and processes, and proactively managing risks and overspends, and maximising income, funding opportunities and efficiencies., • Foster effective communication with all service staff, ensuring they are well-informed., • Draft comprehensive reports, briefing notes, and presentations, support audits and committee meetings with detailed information and analysis and collaborate with the Assistant Director to ensure all documentation meets organisational standards and aids decision-making., • Build strong relationships across the organisation (e.g. IT, performance teams)., • Provide strategic leadership to a small resident engagement team and strengthen its direction., • Support recruitment within the team., • Strong experience in social housing, particularly resident engagement and customer experience., • Proven head-of-service or senior leadership experience., • Able to operate at pace, bring structure, and add value quickly., • Extensive knowledge and in-depth understanding of resident engagement, driving customer excellence, performance management, and delivering high-quality resident services., • Proven ability to lead, manage, and motivate teams, ensuring high performance and effective service delivery., • Demonstrable commitment to improving customer satisfaction for residents., • Excellent verbal and written communication skills for effective interaction with internal and external stakeholders., • Strong data management, analytical, and problem-solving skills to address complex operational issues, with experience of using data analytics and reporting tools., • Experience of undertaking detailed performance monitoring on key compliance metrics, analysing data to identify trends, strengths, and areas for improvement, and contributing to long-term planning and strategy., • Understanding of how to support strong and compliant procurement delivery and commercial management., • Ability to provide thorough culture change, training, and ongoing support to staff to ensure they understand and adhere to strong customer and compliance-focused behaviours, developing a culture of accountability.

Company: Live Nation Department: International Data and Audience Location: Farringdon, London Reports to: Director, BI & Analytics, International Working Hours: Full time Job Type: Permanent Role Description We’re looking for an Analytics Engineer to play a critical role in enabling data access, platform operations, and analytical data modelling across Live Nation's international data ecosystem. You will work with rich datasets and manage data workflows in large-scale data environments, ensuring reliable and performant data access in Databricks, BigQuery, Tableau and Data Studio. You will lead the design and development of scalable data models and transformation layers that enable self-service analytics, while supporting high-impact BI outputs where needed. Working closely with Data Engineering, analysts, and business stakeholders, you will drive data migration, integration, and platform improvements, while contributing to the delivery of high-quality dashboards and analytical outputs. What we can offer you Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent. Who you are Competencies / Skills / Knowledge / Experience • Proven experience in Analytics Engineering or data modelling / BI engineering roles, with ownership of data platforms and enablement of analyst teams, • Experience designing and owning robust data pipelines, modular data models, and scalable analytical datasets in large-scale, cloud-based environments, • Strong hands-on expertise with Databricks, BigQuery, and advanced SQL, building performant transformation layers (Python a plus), • Comfortable working across multiple stages of the data lifecycle, from ingestion and transformation through to modelling and visualisation, • Ability to deliver production-grade BI outputs (Tableau, Looker Studio) and translate data models into performant semantic layers, • Experience enabling self-service analytics through well-structured datasets, testing, version control, and documentation, • Strong understanding of platform administration (e.g. service accounts), performance optimisation, data quality, and governance within modern data platforms, • Strong stakeholder collaboration skills, partnering cross-functionally with Data Engineering, Analytics, and regional teams Behaviours • Analytical, proactive mindset with strong problem-solving ability and business acumen, • Comfortable working in fast-paced, cross-functional environments, with a continuous learning mindset What the role includes • Lead and evolve the Databricks analytics platform, ensuring scalable, governed, and high-quality data for analytics and BI use cases, • Manage and optimise data workflows across Databricks and BigQuery, including migration and consolidation to improve performance, efficiency, and reliability, • Design and implement scalable, reusable data models and transformation layers using SQL and Python, • Develop and maintain core analytical datasets (e.g. customer, behavioural, reporting layers) aligned to best practices in modelling and performance optimisation, • Support and Enhance BI solutions (Tableau / Google Data Studio), ensuring performant data connections and high-impact dashboard delivery where needed, • Enable analysts through data access, query optimisation, and best practices for working with centralised data models, • Manage service accounts and platform configurations, ensuring secure and reliable data access, • Partner with local stakeholders to standardise metrics, data definitions, and transformation logic across regions Equal Opportunities We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities. The Company Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. APPLICATION DEADLINE: Sunday 17th May 2026. We reserve the right to close applications at any time so encourage early application where possible. #LI-SL1 Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Cloud Support Engineer & Team Coordinator Keywords - IT Support, Support Engineer, Helpdesk Support, Cloud Support, 2 Line Support London | Circa £40k | Office-based (with occasional travel) This is a hands-on role within a small, technically focused MSP where you'll have real involvement in how things are run not just picking up tickets, but improving systems, supporting clients, and helping keep everything moving behind the scenes. You'll be working closely with the Managing Director and a team of experienced engineers, supporting a range of client environments across cloud, infrastructure, and security. It's a varied position with a mix of technical delivery, customer interaction, and internal coordination. The role Day to day, you'll be supporting and developing client cloud environments, with a strong focus on the Microsoft stack. That might mean improving deployments through scripting, keeping infrastructure and security information accurate, or rolling out updates across firewalls and network devices. You'll also act as a reliable escalation point for more technical issues particularly around networking and firewalls while working closely with the support team to make sure service quality stays high. Alongside the technical side, there's an element of coordination. You'll help keep things organised across the engineering team, making sure people have what they need, tracking changes in services or pricing, and supporting the general day-to-day running of a busy MSP environment. Client interaction is a key part of the role as well. You'll build relationships over time, understand how different businesses operate, and help ensure the service being delivered actually meets their needs. What they're looking for They're open on background, but you'll need a solid foundation across infrastructure and cloud, and be comfortable working independently. Experience with firewalls (FortiGate would be ideal), Windows environments, and Microsoft 365 (including Conditional Access and SharePoint) is important. Any exposure to MDM or Power BI would be useful, but not essential. More than anything, they're looking for someone who takes ownership someone who can manage their own workload, communicate clearly, and work with others to get things done without needing constant direction. Previous MSP or helpdesk experience would definitely help, given the pace and variety of the work. Why it's worth a look You'll get exposure to a wide range of technologies and client environments, which keeps things interesting and gives you the chance to keep building your skillset. Because of the size of the team, you'll also have more visibility and influence than you would in a larger organisation. If you improve something, you'll actually see the impact. There's also a clear opportunity to grow with the business over time as it continues to evolve. The package is flexible too, with options to tailor elements of your salary towards things like childcare or medical cover. For further details and to apply, please get in touch with jon.brass @ Circlerecruitment .com Cloud Support Engineer & Team Coordinator - IT Support, Support Engineer, Helpdesk Support, Cloud Support, 2 Line Support Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

Maintenance Team LeaderLocation: East LondonContract Type: PermanentSalary: £50,000 - £55,000 per annumWorking Pattern: Full Time (35 hours per week, Monday to Friday) Are you ready to lead a dynamic maintenance team while making a real difference in public services? If you're passionate about asset management, health and safety, and delivering exceptional customer service, we want to hear from you! About the Role: As the Maintenance Team Leader at one of Adecco's key public sector clients, you will play a pivotal role in ensuring the smooth operation of maintenance operations and asset management. Reporting directly to the Director of Housing, you'll lead a team of two Maintenance Officers and work closely with external contractors to uphold the highest standards of safety and quality. You will be dealing with day-to-day maintenance issues and undertaking routine inspections, liaising with tenants and contractors to ensure works are completed to specified time frames, so a willingness to be "out and about" in the East London community is essential! Key Responsibilities: • Lead Maintenance Operations: Oversee all aspects of maintenance operations and asset management., • Team Management: Supervise and support two Maintenance Officers to deliver outstanding service., • Safety Compliance: Ensure adherence to Gas, Fire, Electrical, Legionella, Asbestos, and Lift safety regulations., • Conduct Inspections: Carry out Stock Condition surveys and post inspections of works over £1,500 and voids., • Manage Disrepair Claims: Handle disrepair claims efficiently and ensure all complaints and member inquiries are addressed on time., • Capital Works Projects: Take the lead on refurbishment projects for domestic properties, managing external contractors effectively., • Cyclical Works Management: Oversee the cyclical and major works programme to ensure timely execution., • Procurement Assistance: Assist in procuring new contracts as necessary., • Health & Safety Adherence: Ensure compliance with health and safety legislation applicable to social housing., • Emergency Service Management: Be the first point of contact for maintenance emergencies outside regular hours., • Budget Oversight: Collaborate with senior management to plan and monitor the Asset Management and Maintenance budget., • Customer Service Excellence: Provide outstanding service and proactively address issues., • KPI Reporting: Produce regular KPI reports for the Board and senior management., • Proven experience in maintenance operations and asset management, ideally from the public sector (but not essential), • Strong leadership skills with the ability to motivate and manage a team., • In-depth knowledge of safety regulations and compliance., • Excellent communication and customer service skills., • Ability to manage multiple projects and priorities effectively., • Impactful Work: Contribute to the safety and satisfaction of residents in our community., • Supportive Environment: Work in a friendly and collaborative atmosphere where your ideas and initiatives are valued.

Join Our Team at Busy Bees – Leading Nursery Group in the UK \n Are you a passionate leader with a background in early childhood education and management? As an Assistant Centre Director at Busy Bees, you will support the Centre Director in overseeing the day-to-day operations of the centre. This is a fantastic opportunity for someone who thrives in a dynamic, fast-paced environment and wants to make a difference in the lives of children while leading a team towards educational excellence. \n About Us Busy Bees is the UK's leading nursery group, with nearly 400 nurseries across the UK and more overseas. We are dedicated to giving every child the best start in life and are proud to have won awards for our workplace culture. At Busy Bees, we ensure that every member of our team feels heard, valued, and nurtured. \n Why Work at Busy Bees? We offer a supportive environment that empowers you to create engaging, educational spaces where children can thrive. As part of our team, you’ll be introduced to our unique Bee Curious curriculum, designed to foster curiosity and confidence in young learners. \n Our Charitable Commitment Through our partnership with BBC Children in Need, we offer fantastic opportunities for community involvement and fundraising to support children's lives. About our Nursery Busy Bees Ealing 2A/2B The Grove, rated Good by Ofsted, has a capacity of 50 children and features warm and welcoming rooms thoughtfully designed to create a nurturing and inviting atmosphere where children can flourish and thrive. Our tailored approach caters to each child's unique needs and interests, encouraging them to learn, explore, and unleash their full potential. Thanks to our dedicated team, no two days are the same, as they carefully curate a variety of fun-filled activities that continuously stimulate young minds. The adventurous outdoor garden provides ample space for exploration, play, and imagination. Conveniently nestled in the heart of Ealing, our nursery offers a central and accessible location for families seeking early years education. With excellent transportation links nearby, parents can easily drop off and pick up their children; the M4 is just a five-minute drive away, Ealing Broadway Station is an eight-minute walk, and bus stops on Grange Road and Bond Street are just a short stroll away. We also provide complimentary lunches for our children, ensuring they are well-fed and ready to enjoy all the engaging experiences we offer. At Busy Bees Ealing 2A and 2B The Grove, there is never a dull day, with endless opportunities for fun and learning! Busy Bees Benefits \n\n • Competitive salary \n, • Ongoing professional development and career progression \n, • Our ‘Hive’ benefits and wellbeing hub, with discounts across a huge range of retailers \n, • Up to 28 days holiday per year (including bank holidays)\n, • Your birthday off – it’s our gift to you!\n, • 50% childcare discount \n, • Enhanced family leave and return to work bonus\n, • Menopause support through Peppy \n, • Financial support through Salary Finance \n, • Employee Assistance Programme and Mental Health First Aiders\n, • Cycle to Work scheme \n, • Easy access to your workplace pension through Cushon\n, • Discounted Private Medical Insurance (PMI)\n Key Responsibilities \n\n • Support the Centre Director in overseeing the daily operations and maintaining educational standards.\n, • Assist in developing and delivering an engaging, high-quality curriculum tailored to the needs of children.\n, • Ensure the centre complies with all relevant regulatory requirements and maintains high safety and health standards.\n, • Provide leadership and mentorship to staff, ensuring a cohesive and motivated team.\n, • Lead efforts to enhance customer satisfaction by delivering exceptional service and promoting a positive centre experience for families.\n, • Assist with administrative tasks, including scheduling, payroll, and recruitment.\n, • Manage operational records and support financial planning to ensure sustainability.\nIdeal Candidate:, • An approved Level 3 qualification or above in early years education., • Experience within an early years setting, with leadership or supervisory experience ideally as either a Assistant Nursery Manager or Deputy Nursery Manager., • Proven track record of ensuring educational excellence and curriculum development., • Strong communication and organisational skills, with a focus on teamwork., • Experience in maintaining compliance with regulatory standards and health and safety protocols.Lead with passion and help create a nurturing learning environment—apply now!

Morgan Hunt currently requires a Group Head of Maintenance for FE College based in East London on a 6 Month Fixed Term BasisSalary From £57,000pa to £66,000pa Depending on experience Hours: 35 Hours: 09:00 to 17:00 Monday to Friday with a requirement to work up to three Saturday open days and two open evenings per year.Location: East London Job PurposeTo lead and develop the college's maintenance and engineering functions, ensuring a safe, compliant and well-maintained estate. The post holder will manage the day-to-day maintenance team and contractors, oversee planned and reactive works. They will ensure statutory compliance, provide technical leadership, drive continuous improvement, and support a positive health and safety culture across all campuses. Leadership & Management · Lead and manage the maintenance team, ensuring high performance, clear priorities, and effective resource planning. · Set standards for service delivery, safety, compliance and customer service.· Foster a collaborative, solution-focused culture within the team. Operational Maintenance · Oversee reactive and planned preventative maintenance across the estate, ensuring compliance with statutory requirements and best practice. · Manage workflows through the CAFM system, ensuring accurate records, timely updates and efficient scheduling. · Ensure safe working practices, risk awareness and adherence to H&S legislation across all activities. Strategic Head of Maintenance Candidate Requirements The role is focused on a new fixed-term role created to support the Acting Director during a director's phased return from sick leave. The role, which involves managing the Estates Department's maintenance and security functions across multiple London campuses, requires someone with M&E trade qualifications, people management skills, and contractor management experience. The position is based on-site at various campuses across inner and outer London, with a 35-hour work week requirement and emergency planning across the college group. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

Ready to fast-track your career in SaaS product management? Cloud Contracts 365 is scaling fast - and we're looking for a driven, ambitious Junior Product Owner to join us on our journey to becoming a global leader in legal tech. This isn't just another junior role. This is your chance to work directly with a Product Director, gain hands-on experience across the full product lifecycle, and accelerate your path to Product Manager. Why This Role Stands Out • Cloud Contracts 365 is one of the UK's fastest-growing legal tech platforms: • 140% YoY growth in 2025 • Expanded globally into the US and Netherlands in 2025 • Winner - "Innovation in Legal Services" (British Legal Technology Awards) • Multi-award-winning across AI, cloud, and legal innovation We're building something genuinely disruptive. If you come from a SaaS or product background and are ready to take the next step, with strong project experience, excellent attention to detail, and the ability to translate customer needs into clear direction for developers, we'd love to hear from you. ------------------------- The Role at a Glance: Junior Product Owner Location. UK Remote £30,000 - £35,000 Our Values: • Driven to Be the Best: Demonstrating a commitment to excellence in all tasks. • To Be the Experts: Continuously improving skills and knowledge to become industry leaders. • To Solve Problems in Innovative Ways: Using creativity and ingenuity to overcome challenges. • To Play as a Team: Collaborating effectively with colleagues to achieve shared goals. • To Be Agile: Adapting quickly and efficiently to changes in the market and industry. Awards & Recognition Cloud Contracts 365 has rapidly established itself as a leading innovator in legal tech, earning recognition across both the technology and legal sectors. Winner: UK Business Awards 2024 - Information Technology Awards: Best IT Project Management Finalist: UK Business Awards 2024 - Best AI Implementation UK Business Awards 2024 - Outstanding Cloud Computing Service. Legal Innovation & Technology Awards 2024 - Future of Legal Services Innovation Legal Innovation & Technology Awards 2024 - AI Innovation Tech Nation Rising Star Award 2024 SME News IT Awards Leadership Recognition Kim Simmonds - Best CEO & Founder of the Year (UK) Most Influential Woman in Technology Law 2022 - Kent Lawyer of the Year - Commercial Law / IT Our Story Cloud Contracts 365 was founded by Kim Simmonds, an award-winning lawyer and entrepreneur, and the driving force behind Law 365, a pioneering law firm specialising in legal services for technology businesses. Built on years of hands-on experience supporting the tech sector, Cloud Contracts 365 was created to solve a clear problem: access to fast, reliable, and affordable legal support. The result is a powerful AI-driven SaaS platform that enables businesses to create, review, and manage commercial contracts efficiently and at scale. Since launch, the platform has gained strong traction, with a growing customer base and industry recognition for its innovative approach to contract lifecycle management. Operating in a fast-paced, high-growth environment, Cloud Contracts 365 is redefining how legal services are delivered - bringing consistency, speed, and accessibility to businesses globally. The Opportunity You'll be at the heart of the product engine, bridging the gap between customers and developers, ensuring delivery is sharp, support is exceptional, and the roadmap becomes reality. If you're someone who thrives on ownership, loves solving problems, and wants real exposure to how SaaS products scale globally, this is it. What You'll Be Doing • Sprint Management: Own day-to-day sprint execution and user stories • Roadmap Delivery: Translate product vision into a clear, prioritised backlog • Bug Triage and QA: Assess, prioritise, and resolve issues quickly • First-Line Support: Turn customer queries into great experiences and insights • Customer Success: Support onboarding and gather actionable feedback • Global Growth: Assist with localisation and scaling into international markets What We're Looking For • Driven and proactive, with a self-starter mindset • Tech-savvy, with understanding of SDLC and tools like Azure DevOps • Strong communicator, able to translate between technical and non-technical audiences • Analytical and detail-oriented, particularly around bugs and user behaviour • Ambitious and excited by scaling a product globally Your Background • 1-2 years' experience in a SaaS environment (Support, Customer Success, or Junior Product role) • Familiarity with Agile/Scrum methodologies • Strong problem-solving skills and ability to manage multiple priorities • Degree preferred (Business, Computer Science, or related field), but not essential Why Join Cloud Contracts 365? This is not a support or admin role. This is a career-launching opportunity where you will: • Work directly with an experienced Product Director • Gain end-to-end product exposure • Play a key role in scaling a SaaS platform globally • Be part of a high-growth, ambitious environment If you're ready to step up, take ownership, and accelerate your career in product, we would love to hear from you. Application notice... We take your privacy seriously.

Deputy Head of Service - Access & Duty Adult Social Care - Adults, Health & Integration£450 per day (Umbrella) Hackney Council is seeking an experienced and forward-thinking Deputy Head of Service - Access & Duty to play a pivotal leadership role at the front door of Adult Social Care. This is a high-impact interim opportunity, combining operational oversight with innovation, system-wide collaboration and strong people leadership. About the Role As Deputy Head of Service, you will provide senior leadership across the Access & Duty service, supporting safe, timely and person-centred responses for adults contacting Adult Social Care. You will work closely with the Head of Service, Assistant Director and wider system partners to drive quality, performance and continuous improvement. A key focus of the role is transforming how residents access support, ensuring services are preventative, strengths-based and responsive to need. Key Priorities & Responsibilities You will: • Lead the expansion of digital access, increasing the availability of information and self-assessments through Hackney's digital programme., • Work in partnership with Customer Services and internal teams to strengthen entry points into Adult Social Care and improve customer experience., • Support and embed a reablement-first approach, aligned with new models of delivery launching in January 2026., • Drive the increased use of Occupational Therapists as a preventative intervention for new Adult Social Care referrals., • Provide operational and strategic oversight, ensuring statutory duties, quality standards and KPIs are met., • Manage resources effectively, contributing to budget control, efficiencies and value for money., • Lead service improvement, change management and new ways of working., • A relevant professional qualification (e.g. Social Work, Nursing, Allied Health Profession, Public Health) with appropriate registration., • Proven leadership experience in complex, fast-paced environments., • Strong background in service transformation, performance management and partnership working., • Sound knowledge of adult social care legislation, safeguarding duties and national policy., • Excellent communication and stakeholder management skills. Get in contact with QSW Talent Partner, Commercial Services Trading Ltd is acting as an Employment Business in relation to this vacancy.

Regional Leadership. Operational Performance. Customer Excellence. Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry?Liftec Express - a leading independent provider of lift maintenance, repair and modernisation services - is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio. You'll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business.The Role at a Glance Head of Service Operations (Service & Repairs) Dartford, Kent - covering London & Southeast Competitive Base Salary Plus Extensive Benefits Package inc Car Allowance, Bonus, Generous Pension Full TimeCompany: Pioneer of the British lift industry. Formerly part of global brand Otis - now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation.Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities.Culture: Safety, Ethics & Quality FocusedThe Opportunity This is a pivotal role leading Liftec Express' service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction and profitability. Working closely with the Managing Director and leadership team, you will lead a large operational team and play a key role in developing a high-performance, customer-focused culture.ResponsibilitiesOperational Leadership & Delivery • Lead the safe delivery of lift maintenance and repair services across the region • Ensure service delivery meets contractual commitments and customer expectations • Drive operational efficiency through planning, scheduling and resource allocation • Implement and monitor service processes and KPIs including productivity and response timesCommercial & P&L Ownership • Take full responsibility for regional P&L performance • Deliver revenue, margin, profitability and cash targets • Identify opportunities to grow the service portfolio and expand customer relationshipsCustomer & Stakeholder Management • Build strong relationships with key customers, consultants and stakeholders • Act as escalation point for operational and service-related issues • Ensure high levels of customer satisfaction and long-term retentionLeadership & Team Development • Lead, coach and develop Service Delivery Managers, Repair Managers and engineers • Build and maintain a high-performing, accountable culture • Drive engagement, performance and continuous improvement across teamsCompliance, Safety & Governance • Maintain the highest EH&S standards across all operations • Ensure compliance with regulations, industry standards and company policies • Support cross-functional and regional initiatives across the businessAbout You You are an experienced operational leader with a strong track record in engineering services, lift, construction or a related technical industry.You will likely have • Proven experience in a senior operational leadership role • Strong track record of improving operational performance and profitability • Experience managing P&L and delivering commercial targets • Ability to build relationships with major clients and senior stakeholders • Experience leading and developing high-performing teams • Strong organisational skills with high levels of ownership and accountability • Excellent communication skills across technical and non-technical audiences • Confidence handling escalations and complex operational challenges • Commercial awareness with the ability to identify growth opportunities • Experience within a transforming, scaling or turnaround business environment would be highly beneficial.Behaviours & Values • Open-minded and inquisitive - embraces continuous improvement • Extreme ownership - takes accountability for results and solutions • Customer centric - prioritises long-term relationships and service excellence • Honesty and integrity - acts with transparency and professionalism • Doing the basics brilliantly - focuses on safety, discipline and consistent executionBenefits • Pension - Aviva • Car allowance • Holiday - 25 days plus bank holidays • Employee Assistance Programme • Death in Service - 3 x Salary • Employee Referral Scheme • Discounts Platform • Enhanced family policiesWhy Join Liftec Express? • Senior leadership role with full operational and commercial ownership • Opportunity to lead a key region within a growing PE-backed business • Strong focus on operational excellence, safety and customer sat

Assistant Director of Housing (Income & Investigations) Salary: £81,568 per annum plus opportunity to earn up to 5% performance related bonus Contract: Full time, fixed-term contract until March 2027 Location: Hale Village, London, N17 Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. We have an opportunity for a highly experienced professional to contribute to our corporate goals and play a lead role across the Income and Investigations teams. With responsibility for the overall running of the Income Team, Service Charge Team, Investigation Team and Financial Inclusion Team, you will ensure that each service is delivered to the highest possible standard and that resident expectations and needs are met. Our aim is to be a partner of choice because we build quality homes and environments, deliver exceptional services and can be trusted by all stakeholders, and you will play a role in helping to achieve this. With substantial experience in a senior management service delivery role and proven leadership skills, you will have experience in debt recovery and services charges, overseeing budgets, making financial decisions, working with performance data to drive improvements and the ability to manage hybrid teams. First class customer service and communication skills are essential as you will be delivering a service to meet the diverse needs of our residents, along with a broad knowledge of welfare benefits and regulatory and ombudsman requirements. In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You’ll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes’ walk from the major transport interchange at Tottenham Hale. For further information and details of how to apply, please visit our website. Closing date: 23:59 on Monday 18 May 2026 Interviews will be held in person at our offices in Hale Village on Wednesday 27 May 2026 Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK. No agencies please.

Pre-Sales Network Engineer – Remote - £90k - 120k + 20% bonus + car allowance + extensive benefits package (SC cleared) Our client is at the forefront of digital transformation, supporting the world’s most essential organisations through their most complex digital challenges. By providing visibility and insight at an unparalleled scale they help clients solve problems faster, secure what matters, and drive continuous innovation across their digital ecosystems. We are now seeking a Pre-Sales Network Engineer to support the growth of UK public sector accounts. This is a remote, client-facing role for a highly technical and experienced presales professional with a strong Government/Public Sector background and current SC clearance. As Sales Engineer, you will play a vital role in driving revenue by delivering technical presales support, demonstrating product value, and shaping best-fit solutions. Reporting to the Regional Sales Director, you will act as a trusted advisor for public sector clients and internal stakeholders. Responsibilities include: • Leading technical discovery and supporting the full sales cycle, • Differentiating solutions from competitors using compelling value stories, • Acting as a technical expert across integrators, service providers, and Government, • Partnering with product and engineering to influence roadmaps and relay market feedback, • Contributing to technical documentation, RFPs, and whitepapers, • Building strong customer relationships and identifying upsell opportunities, • Representing customer needs internally and advocating for technical alignment, • Participating in industry events, speaking engagements, and strategic initiatives, • 5+ years’ experience in IT, with at least 2 years in presales, network engineering, or technical support, • Demonstrable success supporting UK Government or public sector clients, • Ability to translate technical challenges into clear commercial value, • Confident at C-Suite Level and able to hold customer meetings onsite, • Cisco routing, switching, gateways, and applications, • TCP/IP, SNMP, Netflow, VoIP, • LAN/WAN topologies (MPLS, Frame Relay, ATM), • Security concepts and network infrastructure design, • Network performance and fault/alert management, • Operating systems – Linux, Windows, • Cloud and virtualisation technologies – SDN/NFV, Public/Private Cloud, • Performance tools – HP/OV, Tivoli, EMC SMARTS, ArcSight, • Relevant certifications – CCNA, CCNP, CCIE, • Formal presales training (e.g. Sandler, Siebel, Afterburner), • Exposure to packet analysis, troubleshooting., • Degree in Computer Science, Software Engineering, or equivalent technical military training, • MBA or relevant business/leadership qualification, • Knowledge of products such as Arbor, Radwhere, Riverbed, A10, ExtraHop, • Experience authoring whitepapers, contributing to product strategy, • Familiarity with security audits, RFP/RFI responses, • Exposure to security analytics tools and techniques, such as log analysis, anomaly detection, or traffic monitoring, with an interest in developing stronger skills., • Understanding of full packet capture and analysis concepts, or hands-on experience with tools like Wireshark, Zeek, or similar platforms., • Awareness of cybersecurity frameworks and best practices (e.g., NIST, ISO 27001) and how they apply to network assurance. Keywords – network, networking, network engineer, principle engineer, principle network engineer, cybersecurity, software engineer, Wireshark, Zeek, RFP/RFI, Arbor, Radwhere, Riverbed, A10, ExtraHop, TCP/IP, SNMP, Netflow, VoIP, CCNA, CCNP, CCIE, SC clearance, security clearance, pre-sales, presales, sales engineer, network sales engineer, remote, homebased

Our client, one of the Big 4, is looking to engage with an experienced Immigration Manager for a 6 month assignment, starting ASAP. Successful individuals must have strong UK corporate immigration experience in advising external clients and be available to start a new role immediately or at short notice, spending 3 days per week in their London office. Ideally individuals will have upwards of 2 years' experience in an Immigration Manager position and have experience in workload delegation and supervision of Consultants and Analysts. Experience in the following is highly desirable: • Knowledge of UK corporate immigration rules, laws and systems and keeping up to date with changes in immigration policies and wider global immigration trends., • Preparing detailed strategic and compliance advice to provide clients looking to manage a range of factors in their international business/lifestyle., • Knowledge of the different working visas (i. skilled worker, ILR and Global business mobility)., • Leading and establishing the case strategy on a full range of UK visa applications to enable international moves., • Overseeing a team delivering large volumes of individual cases. Prior management experience is desirable. This opportunity will be well suited to individuals who have advised external clients on their corporate immigration matters within a private practice or consultancy environment. The successful individual will join a team of 5 and will report into an Associate Director within the business. A competitive daily rate is on offer (inside IR35). Please apply with your CV to Jennifer Pike in confidence. Please note that where a level of preferred experience or qualification is indicated, this is a guideline only and does not preclude applications from candidates with more or less experience.Jameson Legal acts as an employment business for temporary recruitment and as an employment agency for fixed term contract and permanent recruitment.

Key Account Director Salary: £80,000 – £85,000 basic | £135,000 – £145,000 OTE + Car Allowance + Benefits Location: Hybrid London & South Lead Strategic Growth. Shape Major Client Partnerships. Drive Real Impact. Are you a high-performing sales leader with a proven track record in soft FM services? Do you thrive on building strategic relationships, winning major contracts, and influencing at senior stakeholder level? We’re an award-winning international provider of commercial cleaning, security and integrated soft services, trusted by some of the world’s largest FM organisations. Following our recognition as “Best Company to Work For” at the European Cleaning & Hygiene Awards 2025, we’re continuing to invest in ambitious people who want to make a genuine impact. This is a standout opportunity for an experienced Key Account Director to join a high-growth, values-driven business and play a pivotal role in expanding and strengthening our Key Account portfolio across London and the South. Why Join Us? Our success is built on five core pillars: • Employee Investment, • Customer Engagement, • ESG Commitment, • Service Excellence The Opportunity As Key Account Director, you’ll take ownership of a strategic portfolio of high-value accounts, developing long-term partnerships while identifying and securing new business opportunities within and beyond your client base. You’ll work closely with senior decision-makers, lead complex sales cycles, and collaborate across bids, operations and marketing teams to deliver tailored, high-impact solutions. This is a hybrid role with regular presence at client offices across London (typically 1–2 days per week). What You’ll Be Doing Driving Revenue & Growth • Deliver and exceed an annual sales target of £3m+ while maintaining strong profitability, • Build and manage a qualified pipeline exceeding £9m on a rolling three-month basis, • Identify, develop and secure new opportunities across cleaning, security and soft FM services, • Develop trusted partnerships with stakeholders at every level, • Attend industry networking events, conferences and customer engagement activities, • Support and mentor members of the wider sales team, • Contribute to bids, proposals and sales strategy presentations, • Ensure all opportunities and activity are accurately maintained within Salesforce CRM, • Collaborate closely with bids, proposals and marketing functions to maximise conversion, • Uphold company standards across compliance, H&S, quality and environmental management What We’re Looking For Essential Experience • 3–5+ years’ experience selling soft FM or integrated facilities solutions, • Strong background in new business acquisition at Key Account Manager or Director level, • Proven ability to influence and build relationships with senior stakeholders, • Commercially driven with a strong track record of achieving growth targets, • Excellent communication, presentation and negotiation skills, • Experience writing or contributing to winning bids and proposals, • Creative and solution-focused approach to sales strategy The Package • £80,000 – £85,000 basic salary, • £135,000 – £145,000 OTE, • Car or car allowance, • 35 days holiday including bank holidays, • Travel expenses covered, • Flexible and hybrid working, • Career progression within a growing international business Ready to Make Your Mark? This is more than a sales role — it’s an opportunity to shape strategic partnerships, influence business growth, and join a company where your contribution is genuinely valued. If you’re an ambitious, relationship-led sales professional ready for your next challenge, we’d love to hear from you.

Purpose: The Head of Residential Sales is responsible for leading and accelerating sales growth across Kinetico UK’s residential business. This role drives performance across multiple sales channels - including Direct-to-Consumer (D2C), Dealer Network, Trade, Retail, and E-Commerce - ensuring strong revenue delivery, sustainable market expansion, and customer accessibility. As a key member of the UK leadership team, the Head of Residential Sales will define and execute channel-specific strategies, lead a team of channel owners, and work collaboratively with the Head of Commercial Sales to maximise overall business performance. The role also plays a central part in developing new initiatives, expanding distribution opportunities, and strengthening Kinetico’s market presence within the UK residential water treatment sector. Key Areas of Responsibility: Sales Strategy & Leadership • Develop and deliver the UK residential sales strategy in alignment with overall business objectives., • Lead, coach, and inspire a team of channel heads across D2C, Dealer, Trade, Retail, and E-Commerce., • Set clear targets, KPIs, and performance expectations for each sales channel., • Identify and pursue new opportunities for growth, partnerships, and market expansion., • Collaborate closely with the Head of Commercial Sales to ensure cohesive national sales planning and execution. Channel Management & Growth • Oversee and drive performance within each residential channel, ensuring strong alignment with market potential., • Develop tailored strategies to optimise sales effectiveness across D2C, Dealer, Trade, Retail, and Online platforms., • Build strong relationships with key dealers, retail partners, and trade customers to strengthen engagement and loyalty., • Evaluate channel performance data to identify growth opportunities, underperforming areas, and strategic adjustments. New Business Development & Market Expansion • Lead the exploration and development of new channels and initiatives to expand product accessibility to UK consumers., • Identify and implement innovative sales approaches, partnerships, and routes to market., • Support the introduction of new products, services, and promotional models to drive demand and differentiation., • Collaborate with the Marketing team to align sales initiatives with brand positioning and customer engagement strategies. Sales Operations & Process Excellence • Ensure consistent use of CRM (Salesforce) for sales tracking, forecasting, and pipeline management., • Monitor sales performance metrics and deliver regular reports to the Managing Director and leadership team., • Drive operational efficiency and standardisation across all residential channels., • Contribute to pricing, promotions, and product accessibility strategies to optimise competitiveness. Team Development & Collaboration • Foster a high-performance culture focused on accountability, results, and customer satisfaction., • Support the professional growth and development of individual channel owners and sales team members., • Encourage cross-functional collaboration with Marketing, Finance, Operations, and Customer Service., • Partner with Global Sales and Marketing teams to align on corporate initiatives and best practices. Customer Focus & Market Insight • Maintain an in-depth understanding of customer needs, buying behaviours, and market trends., • Use insights to inform strategic decisions, enhance the customer journey, and improve conversion rates., • Ensure that customer experience remains at the heart of all residential sales activities. Key Competencies: · Strategic Leadership – Ability to define, communicate, and deliver a multi-channel sales growth strategy. · Commercial Acumen – Deep understanding of market drivers, pricing dynamics, and consumer behaviour. · Channel Expertise – Experience managing diverse routes to market (D2C, Dealer, Retail, Trade, E-Commerce). · Performance Management – Skilled in setting goals, driving accountability, and achieving measurable outcomes. · Innovation & Growth Mindset – Strong ability to identify new opportunities and develop creative market approaches. · Customer Orientation – Commitment to enhancing accessibility, engagement, and satisfaction across all touchpoints. · Collaboration & Influence – Effective at working cross-functionally and inspiring high-performing teams. · Analytical Thinking – Data-driven approach to decision-making and continuous improvement. · Adaptability – Comfortable operating in a fast-paced, evolving market environment. · Communication & Relationship Building – Strong interpersonal and presentation skills, with the ability to represent Kinetico with professionalism and credibility. Qualifications and Experience: Education • Degree (or equivalent) in Business, Sales, Marketing, or a related discipline (essential)., • Additional leadership or management qualifications (desirable). Professional Experience • Proven track record (7+ years) in sales leadership, ideally within consumer products, home improvement, or technical sectors., • Experience managing multiple sales channels, including D2C, dealer/distributor networks, trade, and retail., • Demonstrated success in driving revenue growth, team leadership, and market expansion., • Experience developing and executing channel-specific and integrated sales strategies., • Strong collaboration background with marketing and commercial counterparts to drive business alignment., • Solid experience using CRM systems (e.g., Salesforce) and data-driven sales reporting. Technical Skills • Proficiency in CRM and sales management systems (Salesforce preferred)., • Strong analytical and forecasting capabilities., • Familiarity with digital sales and e-commerce platforms., • Competence in Microsoft Office Suite (Excel, PowerPoint, Outlook). Additional Assets • Experience in the water treatment, plumbing, home appliance, or related industries (advantageous)., • Established network within trade, retail, or dealer environments., • Full UK driving licence and willingness to travel regularly within the UK. Organisational Context: The Head of Residential Sales is a key leadership position within Kinetico UK, accountable for delivering growth across all residential sales channels and ensuring the brand remains competitive and accessible in the UK market. The role works closely with the Managing Director, Marketing, and Commercial teams to align sales and business development strategies. Through effective leadership, innovation, and cross-channel collaboration, the Head of Residential Sales ensures Kinetico continues to expand its presence, strengthen dealer partnerships, and reach new customers across all consumer touchpoints.

Purpose: The Head of Commercial Sales is responsible for leading and driving Kinetico UK’s commercial sales performance across key market sectors including coffee, quick service restaurants (QSR), HORECA (Hotels, Restaurants, and Catering), facilities management, and commercial office environments. This role is pivotal in expanding Kinetico’s footprint within the UK’s commercial water treatment sector, delivering sustainable growth through technical excellence, superior service delivery, and customer-focused solutions. The Head of Commercial Sales will lead a team of channel and account owners, ensuring alignment between business development, project specification, and aftersales service. A key area of focus will be developing Kinetico’s presence in “Water as an Ingredient” applications—supporting industries where water quality directly impacts product taste, performance, or consistency—as well as expanding into commercial office opportunities through subscription-based water solutions and other innovative service models. Working in close collaboration with the Head of Residential Sales, this position plays a critical role in shaping and executing strategies that collectively drive the overall growth of the UK business. Key Areas of Responsibility: Commercial Strategy & Leadership • Develop and execute the UK commercial sales strategy, ensuring alignment with corporate goals and market opportunities., • Lead, mentor, and motivate a high-performing team of sales and account managers across commercial channels., • Define and deliver channel-specific growth plans for Coffee, QSR, HORECA, Facilities, and Commercial Office sectors., • Identify and develop new market opportunities, partnerships, and service models to increase Kinetico’s market share., • Collaborate closely with the Head of Residential Sales to ensure cohesive sales planning and unified brand positioning across the UK market. Business Development & Market Expansion • Drive the acquisition of new customers and strategic accounts within target commercial sectors., • Develop relationships with key decision-makers, specifiers, and distributors to position Kinetico as a preferred supplier., • Lead engagement with OEMs, consultants, and facilities management companies to secure specification within new and retrofit projects., • Champion Kinetico’s “Water as an Ingredient” initiative, positioning water quality as a core enabler of performance and taste across coffee, beverage, and food production sectors., • Explore and establish new opportunities within the commercial office environment, including subscription water solutions, hydration systems, and partnerships to promote workplace sustainability., • Identify and develop additional commercial channels and partnerships to broaden Kinetico’s reach and relevance in the UK marketplace. Service Delivery & Customer Retention • Ensure seamless integration between sales and service functions to deliver exceptional customer experiences., • Collaborate with operations and service teams to maintain high standards of installation quality, maintenance, and technical support., • Implement performance frameworks to measure customer satisfaction, retention, and service outcomes., • Support continuous improvement in service delivery processes to enhance operational efficiency and reliability. Technical Sales & Specification • Oversee technical sales support for water treatment solutions across commercial and industrial applications., • Ensure team members possess strong technical understanding and product knowledge to support customer requirements., • Drive the development of bespoke solutions and specifications to meet diverse customer needs., • Provide technical input into bids, proposals, and tenders to ensure accurate and competitive offerings. Collaboration & Cross-Functional Alignment • Partner with the Head of Residential Sales to identify shared opportunities and coordinate sales strategies across sectors., • Work closely with Marketing to align campaigns, collateral, and events with commercial growth objectives., • Liaise with Finance and Operations to ensure accurate forecasting, efficient delivery, and margin optimisation., • Contribute UK market insights to global and regional commercial strategies. Reporting & Performance Management • Oversee commercial sales forecasting, pipeline management, and performance tracking., • Implement the use of CRM (Salesforce) to maintain visibility of opportunities, customer interactions, and conversion rates., • Provide regular reports and insights to the UK Managing Director and leadership team., • Monitor key KPIs and ensure continuous improvement across all aspects of sales and service operations. Key Competencies: · Strategic Leadership – Ability to shape and execute a commercial growth strategy aligned with business priorities. · Technical & Industry Expertise – Strong understanding of water treatment technologies and commercial applications. · Customer & Service Focus – Commitment to delivering exceptional service and long-term customer partnerships. · Commercial Acumen – Deep knowledge of market dynamics, competitive positioning, and channel development. · Innovation & Market Development – Capable of pioneering new segments such as “Water as an Ingredient” and subscription water solutions for offices. · Relationship Building – Skilled in developing strong relationships with OEMs, distributors, specifiers, and key accounts. · Performance Management – Proven ability to lead, motivate, and develop a results-driven sales team. · Collaboration & Influence – Effective partnership with cross-functional teams, peers, and leadership. · Analytical Thinking – Ability to interpret data, assess performance trends, and make informed strategic decisions. · Adaptability & Resilience – Comfortable navigating change and managing complex, multi-stakeholder environments. Qualifications and Experience: Education • Degree (or equivalent) in Business, Engineering, or a related technical discipline (essential)., • Additional leadership or management qualifications (desirable). Professional Experience • Proven track record (7+ years) in commercial sales leadership within technical, industrial, or service-led sectors., • Experience selling engineered or water treatment solutions to commercial clients., • Demonstrated success in managing multiple sales channels and large-scale B2B partnerships., • Strong background in service-based sales models and specification-led selling., • Experience developing and executing growth strategies for both traditional and emerging markets, including “Water as an Ingredient” and commercial office environments., • Prior collaboration with residential or consumer-facing divisions to align overall brand and market strategies. Technical Skills • Proficiency in CRM systems (Salesforce preferred) and sales analytics tools., • Strong technical understanding of water treatment systems or similar engineered products., • Competence in Microsoft Office Suite (Excel, PowerPoint, Outlook)., • Strong commercial forecasting and financial acumen. Additional Assets • Experience in water treatment, beverage systems, catering, or facilities management industries (advantageous)., • Established network within the Coffee, QSR, HORECA, or corporate workplace sectors., • Full UK driving licence and willingness to travel extensively across the UK. Organisational Context: The Head of Commercial Sales plays a strategic role within Kinetico UK’s leadership structure, driving growth, profitability, and customer satisfaction across all commercial markets. The role expands Kinetico’s reach into new sectors, including Water as an Ingredient, commercial office water solutions, and subscription-based hydration services, supporting the company’s mission to make high-quality water more accessible, sustainable, and essential to everyday business operations. Working closely with the Head of Residential Sales and the wider UK leadership team, this position ensures that sales strategies, service delivery, and customer engagement are aligned to achieve the company’s overall business objectives. Through technical expertise, market development, and strong commercial leadership, the Head of Commercial Sales will strengthen Kinetico’s position as the leading provider of water treatment solutions in the UK’s commercial landscape.

Flagship Retail Manager / Deputy Store Director – West London An exceptional opportunity to join a thriving global brand as they continue their expansion across the UK. This high‑profile flagship location is seeking a strong, commercially minded operator to support the General Manager in leading a large team, driving outstanding service, and maintaining impeccable store standards. To be considered, you will be: • A high‑calibre Retail Manager confident operating in a flagship or high‑profile environment, • Experienced in recruitment, ER, coaching, motivating, and developing a high‑performing team, • Deeply knowledgeable in retail operations, commercial routines, and delivering KPIs, • Customer‑experience obsessed, with a passion for elevating brand standards, • Ambitious and ready to develop your career with a growing, globally recognised brand This role offers a competitive salary and excellent benefits.

· Rare global strategic account role within veterinary imaging · Market-leading, innovative organisation with a truly global footprint · High-profile corporate customers and executive-level engagement · Strong career progression, autonomy and earning potential THE ROLE: Reporting to the Managing Director, you will own a portfolio of multinational veterinary corporate groups across key regions including UK, Belgium, Netherlands and Sweden. You will define and execute global account strategies, drive multi-country revenue growth, and ensure consistent service delivery worldwide. You'll partner with senior stakeholders, leading global tenders, negotiations and renewals, while coordinating cross-functional teams internationally. Highly strategic, commercially driven role with real visibility and influence. THE COMPANY: A leading global provider of veterinary imaging equipment and services, known for innovation, quality and long-term customer partnerships, with continued investment in people and products. REQUIREMENTS: • 5+ years Key/Corporate Account Management within large corporate veterinary chains (essential), • Strong commercial & financial acumen, • International experience will enhance your application but is not essential, • Executive stakeholder management THE PACKAGE: £65,000-£80,000 + 15% bonus Fully expensed car | Private healthcare | Pension | Laptop & mobile | Lunch allowance 25 days holiday + bank holidays

About the Company The Role: Reporting to the Commercial Operations Associate Director. Your goal will be to provide outstanding service to our clients and work closely with colleagues internally. You will be a confident communicator both on the telephone and via any written communication. You will be required to work well under pressure to ensure all account openings and new enquiries are dealt with in a timely manner. You will have a keen eye for detail maintaining our CRM system and producing reports on a daily and weekly basis. This is an office-based role, primarily on the phone and email, so you will need to be confident, enthusiastic and willing to learn in order to develop yourself as an individual. About the Role Key responsibilities of the role are: • Responsible for issuing account forms, obtaining references and the account opening process before it is passed to our CFO and Credit Control Team, • Completing reports for the daily KPI dashboards, • Monitoring the Info and New Accounts inbox, • Assisting Customer Service and the Sales Team with any pricing exercises and updating our internal systems as necessary, • Liaising with Transport and Customer Services on a daily basis to ensure wasted journeys are dealt with in a timely manner, • Producing end of month reports for specific customers as and when required, • Maintaining the CRM and ensuring a new sites listing is issues to the relevant people on a weekly basis, • Setting clients up with access to our online portal, • Managing a WhatsApp group and passing on relevant information to various departments/ personnel within the business, • Completing Outstanding Tickets on daily basis, • Answering any Sales calls and overflow lines, • Assisting with obtaining skip permits from the local councils, • Learn and complete the SMARTWaste setup, • Completing new supplier questionnaires as and when required, • Ad-Hoc duties as set by your Line Manager Qualifications Qualifications/Experience: • Intermediate level of Microsoft Office skills, • Ideally have previous exposure to the Waste Management and Recycling industry, • Experience of working in a fast-paced environment Required Skills • Be self-motivated with an analytical mind and a keen eye for detail, • Ambitious dynamic go getter with a real can-do attitude, • Confident communicator, both verbal and written, • Good team player as you will be required to work with a range of personnel internally and externally, • Work well under pressure and to set timelines in a professional manner Equal Opportunity Statement We are committed to diversity and inclusivity.

Educational Institution are hiring for a Senior Facilities Manager Your new company You will be joining a prestigious, high-profile educational and cultural institution based in central London. The organisation operates in a vibrant, public-facing environment with multiple buildings, busy footfall, and a year-round schedule of events, performances, and community activity. With a strong commitment to excellence, safety, and an exceptional user experience, the organisation places its Estates team at the heart of its operations. You’ll be part of a dedicated professional community that supports students, staff, and thousands of visitors each year. Your new role As Senior Facilities Manager, you will be responsible for the smooth day-to-day running of all operational estates services across several sites. Reporting into the Director of Finance, you will manage a broad remit including building maintenance, security, soft services, health & safety, and contractor management.You will lead operational teams, set clear priorities, and ensure exceptional service delivery across the estate. Key responsibilities include: • Delivering the Estates strategy and overseeing all operational activity., • Managing hard and soft service providers, ensuring SLA and KPI performance and driving continuous improvement., • Overseeing all security operations-including access control, key management, CCTV, and out-of-hours incident response., • Working closely with the Health & Safety Manager to ensure compliance and robust risk management., • Managing contracts across mechanical, electrical, fire services and other critical building systems., • Maintaining asset registers and operational documentation., • Leading and monitoring project work within the Estates remit., • Significant experience in Estates or Facilities Management, ideally in a public-facing environment., • Strong leadership skills with proven experience managing large, multi-disciplinary teams., • Excellent communication, organisation, and the ability to remain calm under pressure., • Experience managing contractors, suppliers, and outsourced teams., • Ability to prioritise, make quick decisions, and take ownership of issues from start to finish., • Good Microsoft Office skills, particularly Excel., • Strong technical understanding of building operations and maintenance., • A customer-focused approach with the ability to work effectively with people at all levels., • A good general education, including GCSE Maths and English (A-C or equivalent)., • Health & Safety knowledge (IOSH/NEBOSH desirable)., • IWFM or degree-level FM qualification (desirable).Desirable:, • Listed building knowledge, • Maintenance experience, • Experience in Higher Education or performing arts venues, • Procurement and change management experience, • AutoCAD LT skills, • A collaborative, supportive working culture, • Opportunities for professional development, • Exposure to unique and dynamic estates challenges, • The chance to work in a vibrant environment that hosts hundreds of public events each yearThis is an excellent opportunity for an experienced facilities professional looking to make a real impact in a high-profile London setting. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4765746

Role – Data & Analytics Practice Sales Director Technology – Sales and Client Relationship Management Location – UK, Germany Compensation – Competitive (including bonus) If you are interested in being part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued, take a moment and explore the below job opportunity. Key Responsibilities: • Develop sales opportunities targeted to all industries, selling Data and Analytics solutions and service offerings., • Manage the full sales cycle, including prospecting for new business opportunities, design solution proposal, manage opportunity pipeline, negotiate commercials, and closing business / transactions., • Design and Execute Lead generation campaigns and respond to marketing needs to grow new business., • Maintain and manage existing client relationships., • Create, Maintain and Support Annual and Quarterly business planning process. Manage and maintain Portfolio on a weekly, monthly basis., • Meet and ability to exceed revenue goal targets and operational KPIs for the Data, Analytics and AI practice., • Assist in solution development efforts by delivering feedback on market needs and opportunities., • Manage strategic relationships with Analyst, Advisors, Alliance partners., • Work with the Data, Analytics and AI delivery organization to convert opportunities, manage client relationships and fulfil client objectives and support business outcomes. Key Technology Skills: • Solid understanding and technology appreciation of:, • Hyperscalers, Services, and their operating model, • Technologies involved across Data Life Cycle (ingestion, curation, harmonization, visualization) and associated Data Management / MDM capabilities, • ETL Tools, Technologies, Visualization Tools, Technologies, Advanced Analytics and Data Science techniques, • Agile delivery model Key Core Skills we are looking for: • Strength in Communication, • Agility and Entrepreneurship, • Zeal, Responsiveness, Resilience, • Professionalism and People Person, • Well-rounded Consultant (who has been Go-To-Person for clients historically in terms of managing relationship, managing engagement) Wanted: Global Innovators to Help Us Build Tomorrow’s Enterprise. About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.

The Company This is a high-growth, profitable business operating at the heart of global financial services. With 250+ people across offices in the UK, Toronto, and Dubai, they deliver cross-border payment solutions, Virtual IBAN, and FX risk management capabilities to a diverse client base. With APAC expansion on the horizon and an active M&A strategy, the business is entering an exciting new phase of scale. The Opportunity This is a senior operational leadership role with a broad, global remit. As Group Operations Director, you will own and drive the performance of the operational function - spanning KYC/onboarding, customer support, treasury/safeguarding, and payments - as the business continues to grow in complexity and geographic reach. This is a high-impact position for an operationally minded leader who understands how a best-in-class operations function should be structured, and who can bring the rigour, process, and people leadership to make it a reality. Key Responsibilities Operational Leadership • Own the end-to-end operational function, setting the strategy and standards across all teams, • Act as the senior point of accountability for operational performance, risk, and continuous improvement, • Directly manage a team of 6 reports across Onboarding, Customer Support, Treasury/Safeguarding, and Payments, • Build a high-performance culture: clear goals, strong accountability, and a genuine commitment to developing talent, • Own first-line KYC and client onboarding processes, ensuring a frictionless yet compliant experience, • Continuously refine onboarding workflows to improve speed, quality, and scalability, • Oversee payment operations and treasury/safeguarding functions, ensuring accuracy, efficiency, and regulatory compliance, • Manage and develop key banking relationships, ensuring operational continuity and the ability to scale, • Lead the implementation and ongoing development of the customer support function, • Set and monitor service standards, driving a client-first culture across the team, • Use client feedback and data to identify recurring issues and drive structural improvements What We're Looking For Experience • Significant experience in an operational leadership role within FX, payments, or broader financial services, • Proven track record managing multi-disciplinary teams across complex, regulated environments, • A clear understanding of how a modern, scalable operations function should be structured and run, • Strong process orientation - able to introduce structure and rigour without creating unnecessary bureaucracy, • Commercially astute, with the ability to connect operational excellence to business outcomes, • Exceptional stakeholder management and communication skills at all levels, • A hands-on leader who leads by example and is comfortable rolling up their sleeves when needed

Head of Customer Experience £89,876 South East London | Hybrid Hexagon is an innovative and responsive housing association working in partnership with a range of local authorities to meet housing needs across Southeast London. With a turnover of £40m and 120 staff, Hexagon is continually improving the quality and range of our affordable homes and services. As an organisation we are concerned with people, their homes, and communities. We make good quality, affordable housing, and services available to people in the local areas we serve, and work to extend opportunities and improve the neighbourhoods they live in. Reporting to the Operations Director, the new role of Head of Customer Experience will be a key member of our Operations Directorate and Leadership Team. You will lead the development and strategic direction of our Complaints and Customer Services functions ensuring high quality customer-focused services. Championing a culture of accountability, continuous improvement and customer centered service delivery, you will also shape how customers interact with our services. You will bring a successful track record of managing customer experience services (including a customer contact centre) in social housing or a regulated environment. You will also have experience of transforming poor performing services and using data to identify, implement and measure service improvements. a strong track record of developing and delivering financial reporting information and analysis to a range of stakeholders. This role presents a brilliant opportunity to further your career with a dynamic company that values its staff and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that you possibly can. If you have a relevant professional or degree level qualification, are driven by great customer service, want to work with a fantastic team, and feel proud of the contribution that you make each day, then we very much want to hear from you. You will be joining a Great Place to Work accredited organisation with IIP Gold. We will offer you training and supervision to help you achieve your full potential, with an excellent package including private medical insurance, pension scheme with 3 x salary life assurance, flexible hybrid working – 2 days per week office based, and 26 days annual leave rising one day per year to 31 days. If you think you have the skills to do all this and more, we want to hear from you. For further details about the role please visit our website Closing Date for applications – Monday 25th May 2026 Stakeholder Panel (online) – Thursday 4th June 2026 Interviews will be held in person on Tuesday 9th June 2026 We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout the recruitment process to ensure inclusivity. If you have any specific requirements, please contact

Job Title: Technical Sales Manager Salary: £50-75k+ (base, depending on experience), plus performance-based bonus + share options (reward long-term performance and contribution to business growth) Location: Leeds or London (Hybrid), Travel across UK & EMEA required Reports to: Managing Director About Anstar: Founded in 2018, Anstar is a rapidly growing speciality chemicals distributor headquartered in Leeds, UK. We act as a commercial and technical bridge between Eastern manufacturers and global markets. We are market leaders in UV-curing materials (particularly photoinitiators) and are now expanding into nutraceutical, food, and speciality ingredients, leveraging our supply chain strength and technical expertise. Our culture is lean, ambitious, and execution-focused — combining startup agility with deep technical credibility. Highlights: • We are committed to sustainable business practices, including the supply of bio-sourced raw materials, aiming for long-term success while minimising environmental impact, • Technical excellence is a priority; all our sales personnel possess a strong technical (Chemistry) background, enabling us to offer full-breadth service, • We embrace a 'Technology First' approach, utilising cutting-edge software and automation to drive efficiency and scalable growth The Opportunity: We have established a strong supplier of speciality materials used across food, animal feed, cosmetics, and pharmaceuticals. These chemicals include Propyl Gallate, Tannic acid, Gallic acid and other antioxidants, supplements and additives. To steer and expand this exciting new venture, we seek an accomplished and ambitious individual with a demonstrated aptitude for business development, strong chemistry background, sharp commercial acumen and adept critical thinking abilities. This role will offer an invigorating blend of challenges, a dynamic work environment and the opportunity to foster an entrepreneurial spirit. You will be responsible for driving a new business unit and continuing our company’s upward trajectory. Key responsibilities include but are not limited to: • Drive business development and growth of the new speciality raw materials business unit, • Develop and nurture a sales team as required and provide effective leadership, setting clear goals, providing guidance and support, and fostering a high-performance culture, • Proactively identify and pursue new business opportunities, cultivate relationships with potential clients, and negotiate contracts to secure new accounts in the UK and EU, • Maintain strong relationships with key customers, understanding their needs, addressing inquiries, and providing exceptional customer service, • Stay ahead of industry trends, market dynamics, and competitor activities. Conduct market research and analysis to identify potential growth areas, customer demands, and emerging opportunities, • Track sales performance, analyse key metrics, and prepare regular reports on sales activities and revenue forecasts, • Produce product/ company presentations and present to potential and current customers, • Produce technical presentations with the support of formulation and research teams, • Oversee the financial performance (P&L) of the business unit, monitor expenses, manage budgets, and optimise profitability in line with the company's financial objectives, • Act as a brand ambassador at industry events, trade shows, and conferences, representing the company professionally, networking with key stakeholders, and promoting the company's products and services, • Continuously evaluate and improve sales processes, tools, and methodologies to enhance efficiency, productivity, and customer satisfaction, • Visit customers, distributors and suppliers as required Essential requirements for the role: • Experience in food/nutraceutical/ingredient markets (minimum 3+ years), • Ability to remain hands-on in business development (not overly senior/purely strategic), • Understanding of raw materials and ingredient applications, • Proven experience (3-5+ years) in B2B technical sales, with a proven track record and technical background in (speciality) chemical industries, • A strong background in Chemistry (e.g., BSc/MSc degree, 1st or 2:1 equivalent from a reputable university) with technical proficiency, • Ability to conduct market analysis and contribute to sales planning, • You have demonstrated exceptional managerial prowess, with the capacity to inspire and motivate others, • Excellent verbal and written communication skills and have high interpersonal competence and negotiation abilities, • You are able to work independently under remote management (e.g., WFH), • Proficient in creating and delivering client-ready presentations, • Experience using CRM and ERP software, • Highly proficient with standard business technology (laptops, phones) and Microsoft Office Suite (Excel, PowerPoint, Word, Teams), • Full driving licence and willingness to travel across UK and EMEA when required Advantageous/desirable section: • Training in Management (online/ in-person courses, MBAs etc.), • PhD in Chemistry The interview process will consist of an initial phone call, followed by 2-3 interview rounds. Equal Opportunity: Anstar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Website: HQ: Airedale House, 423 Kirkstall Rd, Leeds, LS4 2EW, UK Founder & Managing Director: Dr Liangyu Hawkes We look forward to welcoming talented individuals into our dynamic team. The Anstar Team

Who we are: ALTEN, an engineering and technology consultancy, We are a leading Engineering and IT consultancy operating across 30 countries, making waves in all sectors: Aeronautics, Space, Defence, Security and naval, Automotive, Rail and mobility, Energy and environment, Life Sciences and health, Industrial Equipment and electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government. With a team of passionate, diligent, and agile engineers, we are united by a common purpose: building tomorrow’s world today. Day by day, we support our customers' development strategies as well as their technological and sustainability transformation ALTEN Ltd is looking for a Senior Project Manager to join our IT Business in London, UK - hybrid set up, mix of office/client site/remote. The position to be considered for a solution of the group (Methods) The role: Within the Technical Direction, the Senior Project Manager will manage a team of engineers responsible for the execution and delivery of packages of work ranging from single resources in Time and Materials to large (teams of 50+ consultants) outcomes-based scopes of work. This includes responsibility for ensuring project activities are undertaken in accordance with the agreed quality, cost and delivery thresholds, and that they comply with customer requirements. Main Duties and responsibilities: Customer Management • Acts as the primary point of contact for the customer at work‑package level, • Prepares and leads Project Review, Technical Review, and other required customer meetings under delegation from the Project Director, • Ensures clear, effective communication with customers and internal stakeholders Team management • Proactively monitors progress, workload, and resource utilisation. Leads recovery plans where needed., • Contributes to team selection and validates resource adequacy (where delegated), • Identifies resource needs and collaborates with the Project Director to ensure appropriate capability and capacity, • Integrates new team members and ensures skills, training, and capability align with project needs, • Maintains an up‑to‑date skills matrix and training catalogue with relevant Competency Centres, • Contributes to career management process for consultants via the Competency Centres Project/Delivery Management • Delivers the work package in line with the ALTEN Delivery Framework, • Manages resources, performance, risks, issues, and service continuity, • Owns financial performance, including cost control, change management, billing accuracy, and performance tracking, • Ensures delivery meets schedule, quality, cost, and social value expectations (where applicable), • Maintains accurate project documentation, case studies, KPIs, and delivery evidence, • Identifies improvement opportunities and ensures timely escalation of issues, • Delegates tasks appropriately while retaining accountability for critical outcomes Internal • Reports delivery progress, forecasts, and project performance metrics, • Supports internal governance and monthly project reviews, • Ensures health, safety, security, and compliance requirements are understood and applied, • Identifies infrastructure, tooling, and working environment needs Note: Other duties may be assigned from time to time Experience required: • Bachelor's or master's degree in Engineering, • 6+ years of experience as Technical Lead, Project Manager, Delivery Manager or integrated project Leadin a relevant industry, • Technical Project Management background: estimation, project planning, risk management, and budget management, • Must have knowledge of IT in Public sector, • Demonstrable experience in coaching and leading teams globally, and managing autonomously relevant projects, being impactful in client meetings, • Experience working independently, being result oriented, having an entrepreneurial mindset, and strong communication and interpersonal skills in stakeholder management and natural leadership Any doubts? Studies have shown that some groups of people are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we are looking for. As an equal-opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone. We're inviting candidates with 6-13years of relevant experience to apply for this role. Please see our other openings for roles requiring 0-6 years and 13+ years experience.

YOUR NEW JOB: For our store in Oxford Street, we are looking for an Assistant Store Manager to join our team in Man Department. You will support the Store Director in the effective running of the store by delivering enhanced sales performance, ensuring excellent customer service delivery, and ensuring that daily duties are performed by the team in a positive atmosphere. 40 hours over 5 days per week Fully flexible required Monday to Sunday YOUR MAIN RESPONSIBILITIES: • To ensure an excellent level of customer service is provided in the store., • To plan, apply and monitor the required measures in order to reach and exceed sales targets., • To analyse and review management indicators and costs in order to improve them., • To ensure and collaborate in the implementation of merchandising standards and optimise selling space in order to obtain maximum profitability., • To be familiar with the collection, and control and manage the stock to maximise sales., • To act as a role model and promote effective communication within the team., • To recruit, train and ensure the seamless integration of the new employees., • To lead and motivate the team, ensuring the development of staff potential., • To plan, organise, prioritise and distribute tasks, optimising resources and minimising costs., • To ensure the optimal management of personnel administration duties. ABOUT YOU: We are looking for an individual with relevant experience managing a dynamic store within the fashion retail industry. You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results. You should have a proven ability to maximise profitability. Sales-oriented, organised, and tenacious, you are a problem solver, able to work well under pressure and adapt to changes.

Location: London Package: Competitive salary + car allowance We are seeking a Regional Director to join our specialist Portfolio Division—dedicated to clients who demand exceptional standards of care and presentation, where the quality of the environment directly reflects their brand and business values. Reporting directly to the Operations Director, the Regional Director will be responsible for leading and driving the performance of a £25M cleaning portfolio across London. This is a high-impact role, requiring a natural leader and motivator who can blend strategic insight with operational execution. With full P&L accountability, the Regional Director will analyse performance metrics, develop and implement operating strategies, and ensure full compliance to optimise service delivery and maximise profitability. As Regional Director you’ll be: • Attending Monthly and Quarterly meetings with all senior points of contact., • Reviewing monthly KPI/QA scores for all contracts, ensuring required scores are being consistently achieved., • Undertaking site visits as required to assess standards and quality audit scores., • Reviewing profit and loss monthly ensuring the contracts are running in the most profitable manner, highlight any losses., • Ensuring the Regional Management team are responding to all incidents of customer feedback and ensuring these are actioned within agreed timescales. As Regional Director you’ll have: • The ability to communicate with Director and MD level clients., • A proactive approach to identify possible drops in service at early stages, to eliminate major dips in service occurring., • The ability to implement solutions self sufficiently., • Proven experience of managing managers and the ability to coach and mentor managers, who are experiencing difficulties., • Commercial analysis and resolution proposing capability., • Financial experience for P&L, balance sheets and cashflow, • Exceptional ability to create relationships and communicate at all levels, whilst not letting this compromise ability to make and take necessary tough action. What we offer you We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get: • Employee Ownership – You are part of our success!, • Life assurance cover, • Enhanced Company sick pay, • 24/7 GP access, plus mental health, wellness, financial, and legal support, • Two paid volunteering days per year – Give back to a cause that matters to you, • Exclusive perks and discounts – More than 250 deals available, • Ongoing training and development – From apprenticeships to leadership programs, • Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way, • Recognition and rewards – Celebrating our shining stars all year round Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Reasonable adjustments Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help… Please note: A basic DBS check is required for this role

Job Title: Operations Manager Location: London Reporting to: Director of Operations Employment Type: Full time, permanent Salary: £65,000 - £70,000 per annum About AV Operations AV Operations is a specialist autonomous vehicle operations business, established to support the safe, compliant and scalable deployment of self-driving technology within the UK private hire ecosystem. Working in partnership with leading global innovators such as Uber, we sit at the operational edge of the future of mobility. Our focus is on translating cutting edge autonomous capability into real world, regulator ready operations. We operate with a safety first mindset, rigorous compliance standards and an uncompromising commitment to customer experience. At AV Operations, we build teams that take ownership, apply first principles thinking and deliver measurable outcomes in complex, fast moving environments. As the autonomous landscape evolves, we exist to ensure it scales responsibly, commercially and at pace. Role Summary Lead and own the end to end autonomous vehicle operations capability, driving fleet safety, availability, performance, compliance and commercial outcomes. This role builds and scales operational excellence across people, process, partners and technology to underpin strategic growth and deliver measurable business results. This is a hands on leadership role for someone who can both set strategy and dive into operational detail to solve complex, real-time problems. Key ResponsibilitiesOperational Strategy & Delivery • Own day to day operational delivery to maximise vehicle availability, uptime and service performance., • Define and drive operational KPIs, scorecards and performance frameworks that translate strategy into frontline execution., • Own and manage P&L accountability for your function with focus on cost efficiency, target delivery and operational scalability. Fleet & Asset Performance • Overall responsibility for fleet readiness, lifecycle management, infrastructure and depot operations., • Plan, process and execute vehicle deliveries, commissioning and de-mobilisation., • Lead continuous improvement in fleet performance, operational throughput, maintenance quality and safety outcomes. Safety, Quality & Compliance • Embed safety as the first principle: operationalise frameworks that assure regulatory compliance, audit readiness and risk management controls., • Custodian for vehicle compliance, including registrations, licensing, inspections and environmental standards compliance., • Drive a strong safety culture supported by data, learning loops and corrective action plans. Operational Frameworks & Playbooks • Lead development and implementation of core SOPs and playbooks aligned to best practice, including lean methodologies where appropriate., • Hold teams and partners accountable to defined operational standards and performance criteria. Partnerships & Stakeholder Management • Act as the operational owner for strategic technology and service partners, including negotiating SLAs and resolving escalations., • Represent operational interests in cross-functional, cross-partner governance forums., • Act as the primary escalation point across partners for critical operational issues. People Leadership & Capability • Build, develop and lead high performing operations teams across functions such as fleet readiness, incident response, depot operations and fleet development., • Design organisation structures and roles that optimise output and accountability., • Lead stand ups, reviews and forecasting forums that reinforce performance culture., • Oversee multi-layered, shift-based teams including field operations, control room / remote operations and incident response functions. Reporting & Insights • Establish mechanisms for rigorous reporting on key business metrics to inform executive decision making., • Own operational scorecards, tracking progress against targets and enabling data led improvements., • Track and optimise core metrics such as vehicle uptime, trip success rate, downtime, incident rates, response times and charging efficiency. Continuous Improvement & Innovation • Champion innovation across operations including adoption of AI and automation tools to improve efficiency and reduce manual workload where appropriate., • Work closely with AV technology partners to feed operational insights into product and system improvements, supporting continuous evolution of the AV stack. Success Measures • Fleet availability, uptime and operational readiness, • Safety incident rate and compliance performance, • Operational cost efficiency vs budget, • SLA adherence and partner performance, • Quality and robustness of operational playbooks, • Team engagement and capability uplift Skills & Experience Essential • Proven senior operations leadership experience in fleet, mobility, transport or regulated logistics environment, • Track record of managing P&L and driving cost efficiencies, • Strong analytical mindset with high proficiency in operational performance measurement, • Experience with lean operational frameworks and performance scorecards, • Experience with AI/automation tools in operational contexts, • Background in autonomous or advanced vehicle related operations, • Deep familiarity with UK transport safety and compliance regimesLeadership Profile, • Strategic but hands on operator, • Strong communicator able to simplify complexity and lead through influence, • Outcome and accountability driven, • Collaborative cross functional partner, • Comfortable operating in ambiguity and building new operating models in emerging industries, • Resilient and calm under pressure, with the ability to lead through high-stakes, real-time operational challenges

Role Summary At LSEG, we are reimagining the way in which our customers consume our data and services. The Group Director of Content Infrastructure & Tech Standards is key to the success of this vision. Reporting to the Group Head of Data Content, you will have a core team who are accountable for owning, operating, and transforming our content creation processes and tooling that produces our world leading and critical data sets underpinning our product offerings across LSEG. The role will work closely across the established businesses along with a strategic transformation focus working with the Microsoft Partnership and internal stakeholders leveraging the power of automation and AI for the highest quality data delivery for our customers. The role is ideally suited to someone from a strong engineering background who wants to make an impact in an engineering biased operational environment focused on extracting the best value from modern engineering practices to quickly realise value at the highest quality for our customers. Key responsibilities • Lead the end-to-end strategy to create a self-service, straight through processing organisation within Content Operations to drive greater agility, scale, data quality while reducing risk, • Support the modernisation and simplification of Content Ops Database estate through the Microsoft/LSEG partnership with responsibility for ensuring that the data product meets current and future customer and business needs, • Simplify Content Operations tooling by creating a small number self-service reusable enterprise tools that satisfy use cases across Content Ops for example for sourcing, extraction, quality control and workflow, • Operational management oversight of central sourcing & extraction operations, • Ensures data content is properly resourced with appropriate planning for growth, and all the delivery teams have been trained in appropriate methodologies and understand their role in the organisation, • Champions and delivers an agile delivery methodology and a continuous improvement framework to drive efficiency and enable business agility, • Innovates in partnership with product management function and engineering to deliver revenue growth, • Drives cost reduction of delivery and maintenance through technology and process innovation, • Implements a governance framework for technology delivery and to ensure appropriate reporting and remedial actions are being undertaken to keep programs on track, • Manages relationships with key suppliers, setting performance standards and managing the resolution of escalated service issues, • Manages and develops high performing and diverse teams, with clear succession plans, • Technical delivery of large data estates balancing feature development with operational excellence., • Transformation strategy and execution., • Optimise delivery performance across the teams and businesses., • Work across internal and external stakeholders and senior executives to ensure transparency and communication against agreed plans., • Risk Management - identify, coordinate and plan resolution of programme and portfolio risks., • Problem solving and decision making - sound judgment at a senior management level using assertiveness and influencing skills to demonstrate business benefits and to ensure the decision is fully understood and accepted., • Responsible for the data science and AI strategy within data content in partnership with engineering teams, • Responsible for the technical standards, and developer experience working with internal stakeholdersEssential Skills, • Deep technical level data experience across various technology stacks, passionate about transformation., • Experience of supporting large-scale transformation at a Financial Markets firm, both in influencing technical strategy and successful implementation in a hands-on capacity., • Experience in applying automation, ML and data science at scale in a data rich environment., • Excellent communication skills both written and verbal. Ability to tailor communication for facilitating discussion and decision making., • A real self-starter with the ability to make clear decisions and solve problems, generating solutions and ultimately getting the job done., • Proactively assess trend and risks to identify problem areas., • Creativity and innovation: Continuously maintain an innovative approach whist operating with a set of defined internal and external communication processesQualifications & Experience:, • Extensive experience in engineering product research, delivery, data science & ML, co-ordination and support, • Experience in generative AI, ideally around document parsing and extraction of semi and unstructured data, • Experience taking research into a full production environment, • Strong track record of developer experience, defining, evolving and governing technical standards for cross functional teams, • Extensive experience of Software Development, Business and Technical Analysis, Quality Assurance, and / or Emerging Technology and Governance, • Degree in related field or relevant qualificationBusiness and sector expertise, • Experience working with large data estates and data distribution methods., • Experience of machine learning, data science and generative AI focused on data sourcing and extraction., • Experience of working in highly regulated environments (e.g. banking)., • Broad understanding of the Data Intelligence domain within Financial Markets., • Strong financial and commercial competence with a customer driven approach., • Knowledge of current technological trends and concepts (e.g. data mesh and fabric)., • Expertise in understanding and leading internal and supplier teams to drive efficiency in the technology organisation., • Strong public cloud experience, • Strong lakehouse technologies experience., • Strong data quality, observability and automation experience.Leadership and management experience, • Experience in transformation of a global operational, engineering focused team., • Strong team building skills, • Encourage trust, handle expectations, and gain sponsorship with business, technology and senior leadership teams., • Works with vendors to understand technical and business opportunities performing overall due diligence on third parties as needed., • Skills in experimentation and failing fast with core measurement and metrics, • Strong influencing skillsPersonal skills and capabilities, • Provide leadership and driving pro-active and re-active mobilization of resources in a matrix environment., • Able to communicate confidently and concisely with people at all levels. Technologists and non technologists, senior managers and team members., • Proven track record to translate the vision/strategy into clear priorities and direction., • Strong collaborator with the ability to develop effective partnerships with diverse stakeholders., • Astute at dealing with ambiguity and resilient to changing business priorities and organisational goals., • Ability to develop talent through coaching and mentoring, with a passion for developing talent within wider team and beyond.ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. LSEG creates possibility across the financial markets, with a commitment to excellence in delivering the services customers expect, through dedicated, open-access partners. LSEG is a systemically important part of the global financial system. It is the UK's second largest financial services business by market capitalisation, and in the top 10 of the FTSE 100. A major financial information provider, with extensive experience, deep knowledge, and worldwide presence across financial markets, LSEG enables businesses and economies around the world to fund innovation, manage risk and create jobs. LSEG has contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and its open-access model - LSEG provides the flexibility, stability and trust that enable their customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in London, with significant operations in 70 countries across EMEA, North America, Latin America, and Asia Pacific. The Group employs 26,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG. The core values of the business are integrity, partnership, excellence, and change. OUR PURPOSE: LSEG is critical to the global economy and is a high growth company with a recognised track record in innovation and disruption. The company has demonstrated its successful strategy as shown in its strong financial performance. Post the Refinitiv acquisition, LSEG has shifted from a period of integration to transformation. The Group is a proven innovator with its market leading strategic partnership with Microsoft enabling next-gen data, analytics and cloud infrastructure solutions. It is uniquely positioned to capture growth opportunities stemming from four key market trends: digitalisation, sustainability, capital optimisation and operational resilience. LSEG operates across four divisions: Data & Analytics: delivering data-driven insights, indices, and products to customers simply and flexibly so they can make better-informed decisions. FTSE Russell: delivering category defining indices across asset classes and investment objectives to create new possibilities for the global investment community. Risk Intelligence: providing a comprehensive suite of screening, due diligence, verification and onboarding solutions, helping customers protect their businesses from a wide range of threats. Markets: supporting customers across the end-to-end capital markets workflow, providing them with access to liquidity across multiple asset classes and regions; supporting their clearing and reporting obligations; and providing risk and balance sheet solutions Career Stage: Group Director London Stock Exchange Group (LSEG) Information: Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

General Manager – Leisure Centre London Salary: circa £50,000 + benefits We are seeking an experienced and dynamic General Manager to lead a large, multi-faceted leisure centre in London. This is a fantastic opportunity to take the helm of a vibrant community hub, overseeing a diverse facility that includes a swimming pool, fitness gym, group exercise studios, and a wide-ranging programme of wellbeing activities. At the heart of our organisation is a strong commitment to health, wellbeing, and community engagement. We are looking for a leader who shares these values and can inspire both their team and the local community. The Role As General Manager, you will have full operational and commercial responsibility for the site. You will lead a large, multidisciplinary team, ensuring the highest standards of service delivery, health & safety, and customer experience. You will drive performance across all areas of the business, balancing financial sustainability with a genuine focus on community impact. Key Responsibilities • Provide strong leadership and direction to a large team across multiple departments, • Oversee day-to-day operations of the leisure centre, including pool, gym, and studios, • Drive commercial performance, membership growth, and retention, • Ensure exceptional customer experience and community engagement, • Maintain the highest standards of health, safety, and compliance, • Manage budgets, reporting, and overall site performance About You • Proven experience as a General Manager within a similar leisure, fitness, or multi-use facility, • Strong leadership skills with the ability to motivate and develop large teams, • Commercially astute with a track record of delivering results, • Passionate about health, wellbeing, and community-focused services, • Excellent organisational and communication skills, • A hands-on, proactive approach with the ability to manage a fast-paced environment What We Offer • Competitive salary of circa £50,000, • Comprehensive benefits package, • The opportunity to lead a flagship community-focused leisure facility, • A supportive organisation with wellbeing at its core, • Career development opportunities within a growing organisation If you are a driven and experienced leader ready to make a real impact in a community-focused environment, we would love to hear from you. Your recruiter for this role is Helen Horton, Account Director at Love Recruitment and can be contacted simply by applying for the role below. Helen and Love Recruitment specialise in recruitment for the whole fitness and leisure sector and work on a number of jobs across industry from entry level to senior management. If keen to be considered please ‘Apply Now’.

Facilities Manager Location: Greenwich (on-site) Contract: Temporary (8 weeks holiday cover) Reports to: Senior Property Manager / Operations Director Role Overview Responsible for the day-to-day management of a residential estate, ensuring high-quality services, strong customer experience, and compliance with KPIs and contractual standards. The role covers operations, contractors, health & safety, and support with budgets and service charges. Key Responsibilities Operations • Manage daily estate operations and service delivery, • Oversee cleaning, security, maintenance, grounds, and waste services, • Maintain high estate standards and appearance, • Deliver excellent service to residents and occupiers, • Handle feedback and resolve complaints quickly, • Communicate updates on works and disruptions, • Manage suppliers and contractors on site, • Ensure compliance with contracts, KPIs, and safety procedures, • Conduct reviews, audits, and performance meetings, • Ensure compliance with H&S, fire, and legal requirements, • Monitor risk assessments and safety actions, • Carry out site inspections and manage incidents, • Assist with budgets and cost control, • Support service charge management and reporting, • Maintain accurate records and systems, • Produce monthly reports, • Work closely with the Senior Property Manager, • Liaise with landlords, residents, and stakeholders, • Support continuous improvement initiatives Skills & Experience Essential • Experience in facilities or residential estate management, • Strong customer service and communication skills, • Experience managing contractors and services, • Knowledge of health & safety compliance, • Budget or service charge exposure, • IOSH / NEBOSH qualification, • Experience with reporting and KPIs, • Experience managing large estates, • Customer-focused and professional, • Organised and proactive, • Strong problem-solving skills, • Able to manage multiple priorities, • Smooth day-to-day estate operations, • High resident satisfaction, • Contractors deliver safely and effectively, • Costs are well managed, • Strong support to senior management, • KPIs and service standards consistently met

We’re Centrick — residential property experts with a clear mission: to make lives better, every day. Since 2005, we’ve grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, sales, and lettings to on-the-ground services like cleaning, caretaking, and maintenance — we deliver quality, end-to-end solutions. With our headquarters in central Birmingham and teams across the UK, we’re powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact — for our clients, customers, and communities. What you’ll be doing No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply. • Directly line manage any assigned staff which may include Property Managers, Property Coordinators and any onsite staff, • Responding to incoming client and resident enquiries quickly, and ensuring regular feedback of outstanding issues is provided, • Manage all aspects of health, safety and compliance, • Conduct regular site inspections, • Manage contractors to deliver a high quality of service that is value for money at our developments, • Set accurate budgets for the developments in your portfolio, • Attending resident meetings on site, sometimes outside of office hours at a time to suit our clients, • Taking ownership of client relationship management on each of the sites within their portfolio, • Deliver excellent customer service through professionalism and strong technical knowledge, • Be a contact point for property managers in the team to help with complex property issues, • Be actively involved in department projects and contribute to business improvements, • Deliver training session to the team, • Contribute to the strategic delivery targets for the business, • Respond to all enquiries in line with our Centrick Customer Service Charter, • To support with the day to day running of the department in line with Director guidance, • Able to proactively manage the team to success, spot issues and solve them, • Able to delegate effectively and coach team members to achieve their goals, • Proficient IT user, able to use MS packages as well as a range of internal systems, • Experience of working in a similar role is essential, • Time to Recharge: 25 days’ holiday plus bank holidays, • Future Security: Enhanced pension scheme based on role, • Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards, • Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support, • Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most, • Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most, • Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally, • Mental Health Support: 24/7 mental health services, • Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way, • Giving Back: One volunteer day annually to support a charity or cause close to your heart

Role : Associate Sales Director Technology : Sales and Client Relationship Management - Retail, Consumer Goods domain Location : London, UK Compensation : Competitive (including bonus) What will you do? • As an Associate Sales Director you are an expert at contributing to different phases of the Sales lifecycle and will be intensely involved in Client Relationship Management and business development., • Build sales plan, pursuit strategy , business pipeline and ensure in converting the pipeline with leadership to ensure target achievement, • Client relationship management – managing relationships with key client personnel and CXOs and CXO -1, within client organization and ability to understand the organizational culture of the client, • Selling concepts to the client and influencing the client to award business based on capability and track record in similar situations, • Conduct research as well as competitor analysis to define strategies that can help enable favorable outcomes, • Expert knowledge of MSA / Other contract process & standards and understand the nuances of MSAs and interdependencies to other business aspects, • Conduct client presentations, workshops, and drive pricing ( gain share models , alternate models for new sourcing ), • Provide necessary input for building alliances with relevant product / service vendors Qualifications: • Track-record of successfully farming business solutions and client management in Retail, Consumer Goods, Logistics domain., • Strong Business Development / Relationship management / Account management is required. (Ideal experience : 8-15 years), • Strong Account Management experience where you have grown existing accounts., • Track record of interacting and building relationship with C / C-1 level client contacts., • Reasonable understanding of Global Delivery Model and IT service industry., • Experience managing large multi-location consulting engagement teams’ desirable., • Hands-on experience with proposal creation and leading proposal presentations., • Strong leadership, interpersonal, communication and presentation skills., • Wide variety of IT and business consulting engagement experience. Why Infosys Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer. By applying via Easy Apply option you confirm you have read, and you accept Infosys Data Privacy notice for the country of the job posting. Please see the relevant Data Privacy Notice under the link: .

Client Manager – Insurance Brokerage Position Type: Full-Time Location: Office-Based – London Reports To: Broking Director Overview The Client Manager plays a vital role in delivering exceptional service within the brokerage by supporting the end-to-end client experience. This position ensures clients receive timely, accurate, and professional assistance while maintaining strong relationships that promote account growth and retention. Key Responsibilities Client Relationship Management • Serve as a primary support contact for clients and as a central communication point across the team., • Build trusted, long-term relationships by providing responsive and proactive service., • Process certificates of insurance, ID cards, binders, and other policy documentation., • Assist clients with billing inquiries, premium audits, and claims-related questions., • Work closely with Producers/Account Executives to support retention and account development., • Participate in team meetings and contribute to ongoing process improvements., • Support onboarding of new clients and assist with transitioning accounts. Qualifications Required • Experience in an insurance brokerage or agency (personal or commercial lines)., • Solid understanding of insurance terminology, coverage forms, and industry practices., • Excellent communication, customer service, and relationship-building abilities., • Strong attention to detail and organizational skills., • Insurance license (Property & Casualty and/or Life & Health)., • Experience managing a book of business., • Familiarity with underwriting guidelines and insurer appetites. Key Attributes • Client-focused mindset, • Strong problem-solving skills, • Ability to manage multiple priorities, • Professional, reliable, and proactive approach, • Team-oriented with a positive attitude

Qualifications: • Preferably 2-3 years Shipboard experience in a similar position and in an International 5 star and luxurious establishment., • Excellent fluent English (verbal and written). This includes the ability to give and receive instructions in verbal and written forms and to effectively and efficiently engage with guests and crew members. Conversational in an additional language (German, French, Spanish, Mandarin)., • Good working knowledge of Microsoft applications, Fidelio and hotel operating systems., • Proactive approach to problem solving., • Sensitivity to cultural differences and the ability to work in a wide variety of cultural contexts., • Strong interpersonal skills and ability to lead, motivate and develop a culturally diverse work force. Duties and Responsibilities: • Provides guests with the highest quality guest services, demonstrating genuine concern for guests wellbeing at all times--Personalized Customer Services., • Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction., • Maintains a high level of communication and feedback with the Hotel Director as well as other departments around the ship., • Coordinates, organizes and supervises the front office operation., • Displays a full and comprehensive knowledge of the ships facilities, ports of call and services., • Organizes and leads training sessions for all reception team members to continuously develop their knowledge, techniques, skills, guest focus and sense of service.

Job Title - Delivery Director – ServiceNow (Telco Transformation Program) Work Location - London – Weekly 3 Days Work from Office 1 year Employment Contract Experience - 18+ years of overall IT experience with 10+ years in program / delivery leadership roles managing large enterprise transformation programs. Job Summary We are looking for an experienced Portfolio/ Program Manager/Delivery Director - with ServiceNow and or Remedy service assurance to lead and manage a large-scale ServiceNow transformation program for a Telecom client. The role involves overseeing multiple workstreams, managing multi-vendor delivery teams, and ensuring successful program execution using Scaled Agile methodologies (SAFe / Agile at scale). The Program Manager will be responsible for strategic planning, governance, delivery management, stakeholder engagement, financial management, and risk mitigation while ensuring alignment with business objectives and technology roadmaps. Key Responsibilities Program Leadership • Lead end-to-end delivery of a large ServiceNow transformation program for telecom operations., • Manage multiple workstreams including ITSM, ITOM, CMDB, TSOM, TSM, CSM, and integrations., • Drive program execution aligned with business transformation goals., • Establish and maintain program governance frameworks. Scaled Agile Delivery Management • Lead program execution using Scaled Agile frameworks (SAFe / Large Scale Agile)., • Coordinate across multiple Agile Release Trains (ARTs) and Scrum teams., • Facilitate:, • Program Increment (PI) Planning, • Sprint Reviews, • Release Planning, • Retrospectives, • Ensure cross-team dependencies are managed effectively. Multi-Vendor Management • Manage delivery across multiple vendors, system integrators, and internal teams., • Ensure alignment across vendors on:, • Delivery timelines, • Quality standards, • Architecture guidelines, • Resolve vendor conflicts and manage collaboration frameworks. Stakeholder Management • Act as the primary interface between business leadership, IT leadership, and vendor teams., • Provide regular program updates to executive stakeholders., • Manage stakeholder expectations and drive alignment on priorities. Financial & Commercial Management • Manage program budgets, cost tracking, and financial forecasting., • Ensure program delivery within approved budgets and contractual agreements., • Track vendor deliverables, milestones, and payment milestones. Risk & Dependency Management • Identify and mitigate program-level risks and issues., • Manage cross-workstream dependencies., • Establish proactive risk management frameworks. Governance & Reporting • Establish strong program governance models including:, • Steering Committee meetings, • Program management office (PMO) reporting, • Delivery dashboards, • Track KPIs such as:, • Delivery milestones, • Velocity and throughput, • Program risks, • Budget utilization. ServiceNow Program Oversight Provide leadership for ServiceNow platform initiatives including: • IT Service Management (ITSM), • IT Operations Management (ITOM), • Configuration Management Database (CMDB), • Telecom Service Operations Management (TSOM), • Telecom Service Management (TSM), • Customer Service Management (CSM) Ensure alignment with enterprise architecture and telecom operational processes.

LONDON SALES MANAGER LOCATION: Nyetimber Group London Office REPORTS TO: Group Sales Director or anyone else that the company assigns. RESPONSIBLE FOR: Senior New Business Manager, London Account Manager, Prestige Account Manage, London Account Executive and Business Development Executive. COMMUNICATORS: Position works with team members, line managers and Head of Departments. MAIN PURPOSE: The London Sales Manager will be responsible for growing sales with our existing London on-trade Accounts as well as identifying and winning new business opportunities. In addition, they will develop and work closely with the Group Sales Director to develop a London Sales on-trade strategy. This role will be accountable for all aspects of this strategically important channel, including volume, value & margin improvement; category development, annual planning/management and brand activation. VALUES & MOTIVATORS: PIONEER Nyetimber is the pioneer of sparkling wine. and more. To be a pionneer means not to follow, and this spirit is central to how we all think and operate when setting out plans and direction for the brand. EXCEPTIONAL Exceptional goes beyond winemaking, it extends to every touchpoint of the brand. At every possible opportunity Nyetimber should difference itself with faultless execution and high quality service. JOIE DE VIVRE A feeling of joy, happiness, and sophisticated love of life that will give us an emotional connection to our customers around the world. RESPONSIBILITIES: Account Category & Team Management: • Personally manage Nyetimber’s key flagship on-trade accounts across London, ensuring exceptional brand representation and performance., • Develop and execute strategic plans to strengthen Nyetimber’s luxury positioning and drive sales growth within the London market., • Lead, manage, and coach a team of five direct reports, supporting their ongoing professional development and performance., • Collaborate with the events and trade marketing teams to design and deliver annual activation programs in strategically important London accounts., • Ensure optimal listing status, pricing, and premium menu visibility across key London venues., • Build strong relationships with distributor partners, working closely with their teams to motivate, educate, and drive sales performance., • Oversee London budgets and take accountability for achieving commercial, channel, team, and brand style targets., • Provide regular performance updates and strategic insights to the Group Sales Director, highlighting key achievements and initiatives., • Support wider Sales and Marketing teams through events, activations, and training initiatives., • Host and manage customer visits to the vineyard, delivering a premium and memorable brand experience., • Complete all required training programs to maintain product knowledge and professional standards., • Undertake additional duties as required, in line with the scope and seniority of the role. QUALIFICATIONS: • Extensive experience in a senior sales or commercial role within the wine & spirits industry, with a strong track record in premium or luxury portfolios., • Deep knowledge of and established network within the London on-trade, particularly across high-end and flagship accounts., • Proven ability to lead, manage, and develop high-performing sales teams, with a clear track record of driving performance and accountability., • Strong commercial acumen, including budget ownership and delivery against revenue targets., • Experience managing strategic key accounts, with strength in negotiation and long-term partnership development., • Ability to define and execute market-level commercial strategies aligned to brand and business objectives., • Credible and confident communicator, able to influence senior stakeholders and distributor partners., • Experience working cross-functionally with marketing, events, and brand teams to deliver impactful activations., • Strong understanding of the luxury hospitality landscape and premium customer experience., • Highly organised and adaptable, with the ability to operate effectively in a fast-paced, performance-driven environment.

Retail Area Manager Reports To: Sales Director / Sales Manager Location: Central London, UK Salary: £40,000-£45,000 The Retail Area Manager oversees performance, operations and growth of two premium brands across London’s luxury department stores. The role upholds brand standards, drives sales, and leads teams to deliver an excellent customer experience, while actively selling and supporting the team to achieve sales targets. Key Responsibilities • Drive sales, profitability, and KPI achievement, • Analyse trading data and implement strategies to improve performance, • Ensure consistent execution of company policies and procedures, • Maintain high standards in visual merchandising, stock control, and store presentation, • Support wider business initiatives and retail strategy, • Recruit, develop, and retain high-performing Sales Associates, • Provide coaching, feedback, and succession planning, • Experience in luxury fashion retail essential, • Ability to analyse date with a commercial mindset, • Strong commercial judgment with a track record of delivering results, • Excellent leadership and team development skills, • Strong organisational and time management skills

Introduction This is a senior leadership role within a large-scale consumer business, shaping how customer journeys and product experiences are designed and delivered. You’ll lead a high-performing function at the heart of transformation, driving both operational excellence and commercial impact. Role Overview: • Location: UK (hybrid), • Day Rate: Competitive day rate (inside IR35), • Industry: Consumer / Telecommunications What You’ll Be Doing: • Leading a large, embedded function of Business Analysts and Service Designers across multiple product areas, • Driving quality, consistency, and delivery across a complex, matrixed environment, • Owning and evolving Service Design practices, including journey mapping, service blueprinting, and end-to-end experience design, • Connecting design outputs to Product Management, ensuring alignment with broader business strategy, • Translating design and delivery decisions into commercial outcomes such as cost efficiency, customer retention, and service performance, • Building and scaling a Centre of Excellence model, including frameworks for capability, progression, and hiring, • Influencing senior stakeholders across the organisation, operating at Director and MD level without direct authority, • Embedding best practice and raising the bar across both Business Analysis and Service Design disciplines Main Skills Needed: • Proven experience leading large-scale, multi-disciplinary teams (80–150+ people) in complex organisations, • Strong background in both Business Analysis and Service Design, with hands-on understanding of end-to-end customer journeys, • Commercial awareness, with the ability to link delivery decisions to financial and operational outcomes, • Experience building or scaling capability frameworks, CoEs, or competency hubs, • Confident stakeholder management at senior leadership level, with strong influencing skills, • Background in consumer-focused industries such as telecoms, retail, or financial services, • Ability to step into senior roles quickly and establish credibility from day one, • Previous consulting or interim leadership experience is advantageous What’s in It for You: • Opportunity to lead at real scale within a high-impact environment, • A visible, business-critical role with direct influence on customer experience and commercial performance, • The chance to shape and mature a function spanning both Business Analysis and Service Design, • Collaborative, fast-paced environment with strong senior stakeholder exposure, • Flexibility through a hybrid working model, • A role suited to someone who thrives on challenge and delivering immediate impact Call to Action: Careers move fast. Let’s make sure yours is heading the right way. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

YOUR NEW JOB: For our flagship in Oxford Street , we are looking for a Floor Manager to join our team. Reporting to the Store Director, you will be responsible for the general running of the floor. You will ensure that sales targets are achieved, and customer service is at its highest level. You will be responsible for leading and motivating your team and maintaining an active and pleasant atmosphere in the store at all times. 40 hours over 5 days per week Fully flexibility required Monday to Sunday YOUR MAIN RESPONSIBILITIES: • To ensure and provide an excellent level of customer service in the store, • To ensure the team possesses good product knowledge and is aware of the key performance indicators., • To be familiar with and offer services according to the needs of customers in order to maximise sales., • To organise and distribute tasks and positions to each member of the team, • To ensure that sales targets are implemented, achieved and exceeded in store, • To prioritise customer service above all other tasks, • To communicate actively with the team and pass on any information that may affect sales., • To coach each employee in their training and development, leading by example ABOUT YOU: We are looking for a very dynamic and enthusiastic individual who is passionate about people and who thrives on dynamic environments. You are target-oriented, you know how to keep your team motivated and how to communicate at all levels. You have the ability to adapt to changes, prioritise and to motivate the team to work for the common goal of the store. If you like sharing responsibility, developing both professionally and personally, and wants to grow in a dynamic fashion retail company in full expansion, then this is your opportunity!

A highly regarded and fast-growing real estate investment manager is looking to hire an Asset Manager to support the expansion of their multi-let logistics portfolio. This is a fantastic opportunity to join a well-capitalised platform with an outstanding track record in UK logistics real estate, working within a collaborative, entrepreneurial team on a portfolio that is central to the business’s growth strategy. The Role You’ll work alongside the Asset Manager Director and collaborate closely with internal teams and external consultants to: • Deliver end-to-end asset management across a dynamic, multi-let industrial portfolio, • Build strong occupier relationships to understand and support their operational needs, • Lead lease events including rent reviews, renewals, new lettings, and break options, • Identify and deliver refurbishment and redevelopment projects, • Contribute to strategic business planning and performance enhancement, • Engage in ESG initiatives and sustainability improvements, • Review and approve service charge budgets in partnership with property management, • Prepare and present reports to the Investment Committee What We’re Looking For • We’re looking for an ambitious and proactive individual, • MRICS qualification, with approx. 1–3 years’ PQE, • Experience in asset management ideally in the industrial/logistics sector, • A customer-facing mindset and confidence in managing tenant relationships, • Commercial acumen with strong negotiation and communication skills, • Interest in ESG and placemaking within real estate, • A team-oriented approach and ability to thrive in a fast-paced environment, • Full UK driving licence Why This Opportunity? • Be part of a key strategic growth area within a highly respected investment platform, • Exposure to a broad, varied portfolio with hands-on responsibility from day one, • A flat, collaborative team structure with real opportunity for development, • A company culture described as supportive, entrepreneurial, and engaged, • Based in central London, with hybrid working and flexible policies This role is being handled exclusively and confidentially.

Falmouth Fairfax is delighted to be instructed by Dorrington to source an Investment Surveyor for the Living Sectors to join their growing team. The team is responsible for a significant portfolio of homes for rent, including traditional rented homes, fully serviced apartments and an expanding co-living offer. The properties are diverse spanning period mansion blocks to modern, purpose-built rental buildings, single houses, and an entire urban village. The Role Reporting directly to an Investment Director, this individual will hone in their asset management skills with exposure to the full life lifecycle in the living sector investment. Responsibilities will include: • Responsible for delivering property level annual business plans to achieve gross rent roll, deliver within operating cost budgets and enhance net income generation., • Provide client leadership to their management partners, ensuring high levels of customer service and operational excellence., • Develop asset management strategies for existing and future properties across the portfolio. The Candidate Dorrington are looking for a smart, curious and self-motivated candidate capable of delivering excellent asset management, with the ideal candidate having the following:. • Degree or equivalent professional qualification, • 5 years in real estate or relevant transferable experience, • Ability to balance the big picture with attention to detail, • A proactive approach with a strong work ethic and a desire to learn, • Be commercially astute with an ability to build and maintain a professional network This person will be part of a small, close-knit team that genuinely values collaboration and curiosity, providing real scope for career progression within a team that is growing and evolving.

Immigration Manager - 6 month assignment - Big 4 Our client, one of the Big 4, is looking to engage with an experienced Immigration Manager for a 6 month assignment, starting ASAP. Successful individuals must have strong UK corporate immigration experience in advising external clients and be available to start a new role immediately or at short notice, spending 3 days per week in their London office. Ideally individuals will have upwards of 2 years’ experience in an Immigration Manager position and have experience in workload delegation and supervision of Consultants and Analysts. Experience in the following is highly desirable: • Knowledge of UK corporate immigration rules, laws and systems and keeping up to date with changes in immigration policies and wider global immigration trends., • Preparing detailed strategic and compliance advice to provide clients looking to manage a range of factors in their international business/lifestyle., • Knowledge of the different working visas (i.e. skilled worker, ILR and Global business mobility)., • Leading and establishing the case strategy on a full range of UK visa applications to enable international moves., • Overseeing a team delivering large volumes of individual cases. Prior management experience is desirable., • Delivering a great client/customer service and building client relationships. Whilst this opportunity is for an initial 6 month contract, there is potential for further extension. This opportunity will be well suited to individuals who have advised external clients on their corporate immigration matters within a private practice or consultancy environment. The successful individual will join a team of 5 and will report into an Associate Director within the business. A competitive daily rate is on offer (inside IR35).

We are proud to be partnering with a leading property services organisation, who are looking to appoint a Residential Solutions Director on a permanent basis. This will be a full-time position with nationwide travel required, alongside attendance at their London office, with agile working available by agreement and a salary package between £130,000 - £200,000 dependent on experience. The ideal candidate will have extensive experience leading large-scale residential, housing or property services operations, ideally within the housing maintenance sector. Duties will include (but are not limited to): • Leading the strategic growth and evolution of the Residential Solutions business in line with wider organisational objectives, • Developing and executing a market-led strategy using sector, customer and competitor intelligence, • Driving business development activity across frameworks, partnerships, direct awards and competitive tenders, • Holding full accountability for operational delivery, including safety, compliance, quality and commercial performance, • Leading budgeting, forecasting, governance, cost control and commercial risk management across the business, • Standardising operational delivery models and embedding continuous improvement initiatives, • Driving digital innovation and modern delivery methods to improve productivity and customer outcomes, • Building and maintaining strong relationships with local authorities, housing associations and residential asset owners, • Representing the organisation across sector forums, partnerships and external stakeholder networks, • Leading and developing a geographically dispersed workforce, promoting a culture of accountability, inclusion and high performance Experience required: • Extensive experience leading a large-scale residential, housing or property services operation, • Proven track record of business growth, market engagement and successful work-winning activity, • Experience managing multi-site, multi-disciplinary operational teams within a regulated environment, • Demonstrable experience driving profitability, operational performance and strategic growth Skills, knowledge and expertise required: • Strong commercial acumen with the ability to deliver sustainable growth and profitability, • Excellent stakeholder management, negotiation and influencing skills, • Strong understanding of the housing maintenance and residential services sector, • Ability to identify market trends, policy changes and emerging opportunities, • Forward-thinking leadership style with the ability to lead teams through change and transformation, • Creative and innovative approach to service delivery and operational improvement Rewards and Benefits: • Agile working available by agreement, • Flexible working arrangements, • Opportunity to lead a nationally significant growth portfolio Working hours: • 37.5 hours per week, • Monday – Friday Please note that you require recent experience to apply for this role. James Andrews is acting as an employment agency and business in relation to this role. At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion. Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.

Join us as a Director of Communications & PR at The Dorchester, 45 Park Lane and Coworth Park. The Dorchester has been recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success. We care about your career and are known for having the absolute best people in the industry. When you join us as a Director of Communications & PR you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story. What you'll do As a Director of Communications & PR, you'll love what you do and take pride in taking care of our guests: • Our Director of Communications & PR will be the guardian of Dorchester Collection’s brand reputation across our three distinguished UK properties: The Dorchester, 45 Park Lane, and Coworth Park. This role shapes the public voice of the hotels, leading all communication, public relations, social media, and strategic partnership efforts that enhance visibility, protect brand integrity, and position each hotel as a leader in luxury hospitality., • You act as both a strategist and brand storyteller, the Director will develop and implement comprehensive communications strategies that resonate with the UHNWI audiences and align with the overarching vision of Dorchester Collection. This role demands a sophisticated understanding of luxury media landscapes, influencer relations, and brand collaborations, with the ability to navigate reputational challenges with grace and precision, • You will work In close collaboration with the Director of Marketing & Digital, and Global Communications teams, and will lead media relations, oversee social media strategy and content, and guide the positioning of each property across owned, earned, and shared channels. A confident and trusted voice, this individual will serve as a key spokesperson, thought leader, and brand ambassador for the UK hotels. The items shared are the essence of a day in the life of a Director of Communications & PR, but we'll make sure you are provided with specifics on how we care for our hotel. What you'll bring Essential Skills and Experience • A strong relationship across key media, agencies, influencer and luxury brand relations., • Proven track record of designing and executing successful national and international publicity campaigns., • Exceptional creative writing and editing skills., • Experience managing high profile social media channels and reputation management skills., • A dynamic communicator, strategic thinker with a deep knowledge of the luxury landscape., • Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a director of public relations you’ll have the opportunity to bring these to life and continue to create our legacy., • Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic. What you'll get • Personal Private medical Cover with BUPA, • Management Bonus, • Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year., • Discounts out hotels, Benefit from discounts at various high street and online shops, • Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); Benefit from Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye care vouchers., • Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers., • Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations., • Referral Bonus: Earn a £1000 bonus when you recommend a friend., • Well-being Support: Access immediate well-being advice because we care about our employees. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email so that we can discuss how we can support you through this process.

Head of Operations - Fintech -Payments Overview We are hiring a Head of Operations to help professionalise, scale and stabilise the operations function within a fast-growing global payments business. The payments business is performing strongly and is now ready to move into its next stage of maturity. The current leadership team has built momentum, but there is a need for a senior operational leader who can take ownership of day-to-day operational performance, improve processes, ensure customers are onboarded properly, and create a more structured operating environment. This role will suit someone who has worked in payments, acquiring, PSPs or high-risk merchant operations and understands the realities of serving gaming, gambling and other complex global merchants. Role Purpose The Head of Operations will take responsibility for the operational side of the payments business, excluding sales and finance. The successful candidate will work closely with the wider leadership team to reduce operational pressure on senior leaders, bring structure to the function, monitor day-to-day performance, and ensure the business can scale without relying on informal processes. The business is still young, and processes are not yet fully mature. This role is about helping the organisation grow up operationally while maintaining the flexibility and commercial edge that has driven its success. Key Responsibilities • Own and manage the operational function across the payments business., • Ensure customer onboarding, implementation and ongoing service delivery are managed effectively., • Monitor operational performance and intervene quickly when issues arise., • Create, improve and embed operational processes across the business., • Ensure existing processes are followed consistently., • Work closely with integration, customer service, product, compliance, commercial and partner teams., • Oversee operational delivery for complex merchants and payment routes., • Support customers and internal teams where payment flows, routing or settlement issues arise., • Help build a more mature, scalable and well-ordered operations function., • Work with teams across multiple locations, including India and Dubai., • Support senior leadership in moving into a more strategic role focused on new markets, acquisitions and growth., • Take ownership of the operational detail so senior leadership can focus on expansion. Ideal Background The ideal candidate will have worked in a similar payments environment and will understand high-risk, grey-market or complex merchant operations. Relevant backgrounds may include: • Payments operations., • PSP operations., • Acquiring operations., • Merchant onboarding and implementation., • High-risk or gaming payments., • Director of Implementation / Head of Implementation roles with broader operational scope., • Operational leadership within businesses serving gaming, gambling, adult or other complex verticals., • Strong experience in payments, acquiring, PSPs or merchant services., • Experience operating in high-risk, grey-market or complex merchant environments., • Understanding of gaming / gambling payments would be highly advantageous., • Strong operational leadership experience., • Experience managing implementations, onboarding and ongoing service performance., • Ability to create structure and process in a young, fast-growing business., • Strong problem-solving capability when payment routes, integrations or customer issues arise., • Comfortable working with global teams and partners., • Able to operate without significant hand-holding., • Strong stakeholder management across commercial, technical, customer service and finance teams., • Willingness to travel where required. Indicative salary: • Base salary: approximately £100-£140k

Regional Director (Early Years) Salary: £DOE plus car allowance Hours: Full Time / 40 hours per week Location: Field based with travel to our nurseries in North London and head offices in London and Northampton We are seeking an experienced and values‑led Regional Director with knowledge of the early years sector, to provide strong, visible leadership across a large portfolio of nursery settings. This role is key to driving performance, quality, safety, and sustainable growth while embedding a positive culture that delivers outstanding outcomes for children, families, and colleagues. Why Bright Horizons? We’ve been voted Great Place to Work every year since 2006, as well as being awarded the newly created Great Place for Wellbeing and Great Place for Women 2025. Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence – with 98% of our 300+ portfolio being rated Good or Outstanding by Ofsted. We’re on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing What We Can Offer You • Our benefits include but are not limited to, • Flexible working and holiday entitlements, • Discounted childcare in one of our nurseries, • Quarterly Employee Appreciation Weeks, • Annual gala award evening, • Fantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays and more, • Wide range of wellbeing resources, supporting our teams for the ups and downs of daily life Key Responsibilities • Lead and inspire Nursery Management Teams, embedding our HEART culture to drive engagement, retention, performance, and customer satisfaction across the region., • Deliver People and Growth strategies, ensuring alignment with business objectives across all nursery settings., • Champion Bright Horizons UK pedagogy, working closely with the Early Childhood Specialist to ensure consistent quality., • Lead Keeping Everyone Safe initiatives, modelling and reinforcing a strong safety and compliance culture., • Deliver People and Growth projects in partnership with HR, Finance, and Marketing, ensuring consistent and secure implementation of policies and practices across all sites. Key Skills & Experience • Leadership & People Management – Inspire and lead large multi‑site teams; build high‑performing managers through coaching and strong performance management, while championing company culture and values., • Strategic & Commercial Acumen – Translate strategy into action, delivering people and growth plans while balancing commercial performance with service excellence., • Operational & Project Delivery – Plan, manage, and deliver projects and agreed proposals efficiently across complex, fast‑paced environments., • Regulatory & Compliance Expertise – Strong knowledge of Ofsted, Local Authority, and legislative requirements within highly regulated sectors., • Data‑Driven Decision Making – Confident decision‑maker who uses data, analytics, and digital tools to solve problems and drive performance., • Stakeholder & Communication Skills – Collaborative influencer, building strong relationships across HR, Finance, Marketing, and wider stakeholders., • Change & Innovation – Lead and embed change, championing new ideas and continuous improvement., • Digital Capability – Comfortable using systems and technology to support reporting, insight, and operational efficiency. Key Competencies • Strategy & Commercial Focus – Strategic execution, budget management, cost control, and confident decision‑making., • Leadership & Change – Inspiring multi‑site teams, driving engagement, developing leaders, and delivering change., • Operations & Compliance – Strong regulatory and safety leadership, data‑driven performance management, and cross‑functional project delivery., • Digital & Risk – Data‑literate with strong risk management and compliance oversight. Essential Experience • Senior multi‑site leadership experience (15+ nursery/service sites) within a highly regulated, medium to large organisation., • Experience and knowledge of the early years sector, • Proven success delivering high‑quality customer, client, and employee outcomes, with sustained YOY growth., • Strong track record of leadership development, performance management, and impact measurement in partnership with HR., • Confident decision‑maker with experience leading change, innovation, and turnaround initiatives., • Demonstrable success building high‑performing teams, driving regulatory compliance, quality improvement, and service excellence., • Ability to translate strategy into action using data, systems, and digital tools to improve performance and commercial outcomes. Essential Qualifications • Relevant degree in Early Childhood Education or Leadership / Business Management., • Recognised Leadership & Management qualification., • Full UK driving licence (regular travel between sites required)., • Evidence of ongoing CPD and commitment to professional development. Bright Horizons are committed to creating inclusive environments where everyone has a sense of belonging and has the opportunity to contribute and thrive in meaningful and impactful ways. Bright Horizons is committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practice and pre-employment checks, including an enhanced DBS check, which will be undertaken before any appointment is confirmed. We are an inclusive employer and welcome people from all backgrounds to apply. We will consider reasonable adjustments required by applicants. If you share our passion, values, and have most of the skills listed, we encourage you to apply – as you may be just what we are looking for! Please note, due to our sector all roles are subject to a criminal record check. Some of our roles require specific qualifications by law, this will be highlighted as essential within the advert.