Customer service team lead jobs in , LondonCreate job alerts

Department: Retention Location: London, Leeds, Manchester or Birmingham (On-site) Our Vision: Changing lives through education. Salary: £35,000 - £38,000 Per Annum What We Do: This is a hands-on, customer-focused leadership role where you will lead and motivate a team of Student Retention Officers dedicated to supporting students to succeed. You’ll oversee day-to-day operations while working collaboratively with your team to proactively identify and remove barriers to learning, ensuring every student feels supported, engaged, and able to progress. About the Role: • Ensure strong and effective operational processes are in place, identifying and improving them where necessary, • Coaching and mentoring staff, including supporting their communication style and problem solving ability, including providing support on phone manner, • Be an effective team leader, working to ensure your team deliver on their KPIs, • Be their first point of contact for the operational activities, managing the workload of your team and directing workflow to ensure high levels of operational delivery, • Educated to degree level or equivalent experience in an operational or customer service focused role, • Excellent written and oral communication skills, • Relevant experience and the ability to demonstrate the impact in an operational/customer service focused role, • High levels of computer literacy and proficiency in Excel and an ability to learn quickly, • Experience working with and learning new IT platforms, • The ability to develop and lead high performing teams, and experience managing these teams, • Coaching and mentoring skills, • The ability to demonstrate process mapping or continuous improvement skills, • 25 days annual leave, plus 8 public holidays, • 1 day extra leave per year of service, up to a maximum of 5 days, • Workplace pension scheme, • Tuition reimbursement for career development courses, • Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more, • Perks@Work discounts platform, wellbeing centre and much more, • Reward and recognition programme, • £500 award employee referral scheme "What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference." (Steffi Korsah - Non-Academic Staff) GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed. Please note: This role is not eligible for sponsorship!

The Bread Factory is London’s leading Artisan Bakery, known for award-winning breads, pastries, and cakes, supplying top-quality products across e –commerce, grocery, foodservices, and retailers such as our GAIL’s Bakeries nationwide. As our Hendon Factory continues to grow, we are looking for a Technical Manager to join our team. We Care about a Job Well Done: Since 1993, we have been champions in traditional baking with the finest ingredients and techniques. We always do things the right way, not the easy way. We Care about Baking: At The Bread Factory, all our teams take pride in crafting beautiful, freshly baked loaves, pastries, and cakes. We are all passionate about our products and share knowledge among us all. We Care about Each Other: We always act with respect, empathy, and support to our employees, neighbours and customers. We Care about Community: We believe in minimising unsustainable practices and reducing waste. While ensuring we continue to provide everyone with nutritious high-quality food. We Care about Nature: We’re committed to sustainability across our supply chain—from reducing waste and reusing surplus to supporting regenerative farming that helps restore the planet. Every day is different at The Bread Factory, but here are some of the things you will be doing: • Own and implement site QA/QC strategies in alignment with wider business goals., • Monitor and report on quality KPIs in collaboration with production teams., • Lead quality investigations, customer complaint analysis, and corrective action planning., • Maintain HACCP programs and ensure all staff receive appropriate training., • Manage core quality protocols (e.g., Metal Detection, PQC, Quality Reports)., • Drive reduction in non-conformances and ensure specification adherence., • Coordinate internal and external audits, achieving AA/Green status across all., • Promote best practices in food safety, hygiene, and risk management., • Support hygiene improvement plans and cross-functional innovation efforts. Our team tells us you will be a great addition if you: • BSc in Food Safety or related field (required), • 5+ years' experience in Food Manufacturing, ideally in a technical role, • Level 3 HACCP Certification or higher, • Lead Auditor qualification (preferred), • Strong knowledge of Retailer Codes of Practice, • Experience with high care environments and bakery/ambient products, • Proven track record in leading BRCGS and regulatory audits, • Expertise in root cause analysis, microbiological data interpretation, and non-conformance management, • Effective at influencing senior stakeholders and driving change, • Strong Microsoft Office skills, especially Excel What’s in it for you? • Fresh bread daily to take home to enjoy with family and friends., • 50% discount at GAIL’s and 40% off at The Bread Factory & The Flour Station Markets., • 25 days holiday, • Discounts and Savings from high-street retailers and restaurants, • 24-hour GP service, • Cycle to work scheme

The Bread Factory is London’s leading Artisan Bakery, known for award-winning breads, pastries, and cakes, supplying top-quality products across e –commerce, grocery, foodservices, and retailers such as our GAIL’s Bakeries nationwide. As our Hendon Factory continues to grow, we are looking for a Technical Manager to join our team. We Care about a Job Well Done: Since 1993, we have been champions in traditional baking with the finest ingredients and techniques. We always do things the right way, not the easy way. We Care about Baking: At The Bread Factory, all our teams take pride in crafting beautiful, freshly baked loaves, pastries, and cakes. We are all passionate about our products and share knowledge among us all. We Care about Each Other: We always act with respect, empathy, and support to our employees, neighbours and customers. We Care about Community: We believe in minimising unsustainable practices and reducing waste. While ensuring we continue to provide everyone with nutritious high-quality food. We Care about Nature: We’re committed to sustainability across our supply chain—from reducing waste and reusing surplus to supporting regenerative farming that helps restore the planet. Every day is different at The Bread Factory, but here are some of the things you will be doing: • Own and implement site QA/QC strategies in alignment with wider business goals., • Monitor and report on quality KPIs in collaboration with production teams., • Lead quality investigations, customer complaint analysis, and corrective action planning., • Maintain HACCP programs and ensure all staff receive appropriate training., • Manage core quality protocols (e.g., Metal Detection, PQC, Quality Reports)., • Drive reduction in non-conformances and ensure specification adherence., • Coordinate internal and external audits, achieving AA/Green status across all., • Promote best practices in food safety, hygiene, and risk management., • Support hygiene improvement plans and cross-functional innovation efforts. Our team tells us you will be a great addition if you: • BSc in Food Safety or related field (required), • 5+ years' experience in Food Manufacturing, ideally in a technical role, • Level 3 HACCP Certification or higher, • Lead Auditor qualification (preferred), • Strong knowledge of Retailer Codes of Practice, • Experience with high care environments and bakery/ambient products, • Proven track record in leading BRCGS and regulatory audits, • Expertise in root cause analysis, microbiological data interpretation, and non-conformance management, • Effective at influencing senior stakeholders and driving change, • Strong Microsoft Office skills, especially Excel What’s in it for you? • Fresh bread daily to take home to enjoy with family and friends., • 50% discount at GAIL’s and 40% off at The Bread Factory & The Flour Station Markets., • 25 days holiday, • Discounts and Savings from high-street retailers and restaurants, • 24-hour GP service, • Cycle to work scheme

The Bread Factory is London’s leading Artisan Bakery, known for award-winning breads, pastries, and cakes, supplying top-quality products across e –commerce, grocery, foodservices, and retailers such as our GAIL’s Bakeries nationwide. As our Hendon Factory continues to grow, we are looking for a Technical Manager to join our team. We Care about a Job Well Done: Since 1993, we have been champions in traditional baking with the finest ingredients and techniques. We always do things the right way, not the easy way. We Care about Baking: At The Bread Factory, all our teams take pride in crafting beautiful, freshly baked loaves, pastries, and cakes. We are all passionate about our products and share knowledge among us all. We Care about Each Other: We always act with respect, empathy, and support to our employees, neighbours and customers. We Care about Community: We believe in minimising unsustainable practices and reducing waste. While ensuring we continue to provide everyone with nutritious high-quality food. We Care about Nature: We’re committed to sustainability across our supply chain—from reducing waste and reusing surplus to supporting regenerative farming that helps restore the planet. Every day is different at The Bread Factory, but here are some of the things you will be doing: • Own and implement site QA/QC strategies in alignment with wider business goals., • Monitor and report on quality KPIs in collaboration with production teams., • Lead quality investigations, customer complaint analysis, and corrective action planning., • Maintain HACCP programs and ensure all staff receive appropriate training., • Manage core quality protocols (e.g., Metal Detection, PQC, Quality Reports)., • Drive reduction in non-conformances and ensure specification adherence., • Coordinate internal and external audits, achieving AA/Green status across all., • Promote best practices in food safety, hygiene, and risk management., • Support hygiene improvement plans and cross-functional innovation efforts. Our team tells us you will be a great addition if you: • BSc in Food Safety or related field (required), • 5+ years' experience in Food Manufacturing, ideally in a technical role, • Level 3 HACCP Certification or higher, • Lead Auditor qualification (preferred), • Strong knowledge of Retailer Codes of Practice, • Experience with high care environments and bakery/ambient products, • Proven track record in leading BRCGS and regulatory audits, • Expertise in root cause analysis, microbiological data interpretation, and non-conformance management, • Effective at influencing senior stakeholders and driving change, • Strong Microsoft Office skills, especially Excel What’s in it for you? • Fresh bread daily to take home to enjoy with family and friends., • 50% discount at GAIL’s and 40% off at The Bread Factory & The Flour Station Markets., • 25 days holiday, • Discounts and Savings from high-street retailers and restaurants, • 24-hour GP service, • Cycle to work scheme

The Bread Factory is London’s leading Artisan Bakery, known for award-winning breads, pastries, and cakes, supplying top-quality products across e-commerce, grocery, food services, and retailers such as our GAIL’s Bakeries nationwide. As our teams grow, we seek our next Supply Chain Manager to join our team. We Care about a Job Well Done: Since 1993, we have been champions in traditional baking with the finest ingredients and techniques. We always do things the right way, not the easy way. We Care about Baking: At The Bread Factory, all our teams take pride in crafting beautiful, freshly baked loaves, pastries, and cakes. We are all passionate about our products and share knowledge among us all. We Care about Each Other: We always act with respect, empathy, and support to our employees, neighbours and customers. We Care about Community: We believe in minimising unsustainable practices and reducing waste. While ensuring we continue to provide everyone with nutritious high-quality food. We Care about Nature: We’re committed to sustainability across our supply chain—from reducing waste and reusing surplus to supporting regenerative farming that helps restore the planet. Every day is different at The Bread Factory, but here are some of the things you will be doing: • Manage end-to-end supply chain operations, ensuring goods are ordered, delivered, and stocked efficiently to meet operational and production requirements., • Build and maintain strong supplier relationships, manage purchase orders, monitor deliveries, and resolve issues promptly. Maintain optimal stock levels, track shelf life, and conduct monthly stock takes to ensure accuracy and reduce waste., • Forecast stock requirements, oversee the introduction of new ingredients and packaging, and manage the phase-out of delisted products. Drive continuous improvement initiatives and lead process changes aligned with company values., • Lead, coach, and develop the supply chain team to ensure capability, engagement, and a culture of accountability., • Provide training opportunities to build skills and support professional growth., • Monitor key metrics such as customer complaints, shortages, and stock write-offs., • Ensure accurate month-end reconciliations and productivity improvements through regular reporting and analysis. Our team tells us you will be a great addition if you have: • Experience in supply chain or operations management, ideally within food production, manufacturing, or other fast-paced environments., • Proven leadership and team management skills, with experience coaching and developing staff., • Strong Microsoft Office proficiency, particularly Excel for data management and reporting., • Excellent communication, organisation, and problem-solving abilities, with strong attention to detail., • Ability to manage multiple priorities, drive efficiency, and maintain accuracy under pressure., • A proactive mindset focused on continuous improvement and operational excellence. What’s in it for you: • Fresh bread daily to take home to enjoy with family and friends., • 50% discount at GAIL’s and 40% off at The Bread Factory & The Flour Station Markets., • 25 days holiday + bank holidays, • Discounts and Savings from high-street retailers and restaurants, • 24-hour GP service, • Cycle to work scheme

Educational Institution are hiring for a Senior Facilities Manager Your new company You will be joining a prestigious, high‑profile educational and cultural institution based in central London. The organisation operates in a vibrant, public‑facing environment with multiple buildings, busy footfall, and a year‑round schedule of events, performances, and community activity. With a strong commitment to excellence, safety, and an exceptional user experience, the organisation places its Estates team at the heart of its operations. You’ll be part of a dedicated professional community that supports students, staff, and thousands of visitors each year. Your new role As Senior Facilities Manager, you will be responsible for the smooth day‑to‑day running of all operational estates services across several sites. Reporting into the Director of Finance, you will manage a broad remit including building maintenance, security, soft services, health & safety, and contractor management.You will lead operational teams, set clear priorities, and ensure exceptional service delivery across the estate. Key responsibilities include: • Delivering the Estates strategy and overseeing all operational activity., • Managing hard and soft service providers, ensuring SLA and KPI performance and driving continuous improvement., • Overseeing all security operations—including access control, key management, CCTV, and out‑of‑hours incident response., • Working closely with the Health & Safety Manager to ensure compliance and robust risk management., • Managing contracts across mechanical, electrical, fire services and other critical building systems., • Maintaining asset registers and operational documentation., • Leading and monitoring project work within the Estates remit., • Significant experience in Estates or Facilities Management, ideally in a public‑facing environment., • Strong leadership skills with proven experience managing large, multi‑disciplinary teams., • Excellent communication, organisation, and the ability to remain calm under pressure., • Experience managing contractors, suppliers, and outsourced teams., • Ability to prioritise, make quick decisions, and take ownership of issues from start to finish., • Good Microsoft Office skills, particularly Excel., • Strong technical understanding of building operations and maintenance., • A customer‑focused approach with the ability to work effectively with people at all levels., • A good general education, including GCSE Maths and English (A–C or equivalent)., • Health & Safety knowledge (IOSH/NEBOSH desirable)., • IWFM or degree‑level FM qualification (desirable).Desirable:, • Listed building knowledge, • Maintenance experience, • Experience in Higher Education or performing arts venues, • Procurement and change management experience, • AutoCAD LT skills, • A collaborative, supportive working culture, • Opportunities for professional development, • Exposure to unique and dynamic estates challenges, • The chance to work in a vibrant environment that hosts hundreds of public events each yearThis is an excellent opportunity for an experienced facilities professional looking to make a real impact in a high‑profile London setting. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4765746

Manager needed with experience in resales and staircasing Resales and Staircasing ManagerTemporary 3 months initially with potential to be extendedCompetitive RatesHybrid – 3 days a week in the office in Central London Manage resales, staircasing and ad hoc disposals of empty properties, leading the team, and ensuring provision of a high quality, customer focused service to our clients homeowners and prospective homeowners. You will manage a team of 7 staff, 5 officer level and 2 administrators. As the successful candidate you will be responsible for the below: • Lead the Resales and Staircasing Team to deliver a high quality, customer focused resales service to existing homeowners and prospective homeowners., • Ensure all enquiries and transactions are efficiently managed within agreed SLAs., • Develop and maintain excellent working relationships with external and internal stakeholders, ensuring compliance with all legal, regulatory, financial and policy requirements., • Develop and maintain expert knowledge of all relevant processes relating to staircasing, resales, legislative and regulatory changes impacting the team and Guinness, recommending process/procedural changes as necessary., • Lead on a portfolio of cases, as well as providing support to the team on more complex transactions. 4769288

We are recruiting a permanent Learning & Development Partner to join the People Team at the Royal Horticultural Society. This is an exciting opportunity for someone passionate about learning, inclusion and personal growth to help shape a culture where every colleague can thrive. As part of the Learning & Organisational Development team, you will play a central role in building behavioural, technical and leadership capability across the RHS, delivering high‑quality development opportunities to colleagues at all levels and across all seven RHS sites. In this varied role, you will design and deliver inclusive workshops, webinars and team development sessions, including the use of Strengthscope to support greater self‑awareness and team effectiveness. You will lead the coordination of our mandatory learning portfolio, ensuring all employees and volunteers complete essential topics such as safeguarding, bullying and harassment, diversity and incl usion and inclusive language. Working closely with the Diversity, Inclusion & Engagement Lead, you will create and facilitate development that embeds inclusive behaviours and supports our Behavioural Framework. You will build strong relationships with stakeholders across the organisation to understand development needs and design tailored solutions that strengthen professional skills and organisational effectiveness. You will also create engaging learning content on our LMS, Tool Shed, and support improvements in customer service capability through targeted development activities. Evaluating impact will be an important part of your work, gathering feedback and preparing clear reports that inform continuous improvement. To succeed in this role, you will bring strong facilitation skills, foundational knowledge of diversity and inclusion, excellent relationship‑building skills and the ability to manage a busy and varied workload independently. Experience using psychometrics, knowledge of HR processes, strong writing skills and charity‑sector experience would be an advantage but are not essential. If you are energised by supporting colleague development and championing inclusive learning across a diverse and inspiring organisation, we would love to hear from you. Offices are at RHS Wisley, Surrey or London - some travel to other RHS sites required.

£27,040 - £37,333 per annum | 30 days holiday (pro rata) | 10% in store discount \n Everyone at Lidl brings something different to the table — but we also have a whole lot in common. Our Degree Apprentices are passionate, ambitious, and love a challenge. \n Just like you. \n Please apply to this opening for roles in the following areas: London \n This isn’t just an apprenticeship, it’s a launchpad for your career in retail leadership. Our Degree Apprenticeship is designed to do more than just teach you the ropes. We’ll equip you with the skills and knowledge you need to build a successful career in retail. Imagine yourself running your own Lidl store in four years - that's the kind of potential we see in our apprentices. \n We'll provide you with dedicated off-the-job training, delivered in partnership with Kingston University. Within four years, you’ll have developed a deep understanding of the retail industry and our operations, alongside your hard-earned Retail Leadership BSc (Hons) degree qualification. \n And don’t forget, you’ll earn while you learn and be well rewarded for your hard work. Your salary will grow with your experience, starting as a Customer Assistant and working your way through our store roles until you are a Store Manager-in-Training. \n \n\n\n\n\nWhat you'll do\n\n\n Here’s a brief breakdown of your Lidl journey. More detail can be found on our Retail Leadership Degree Apprenticeship home page at \n Year 1: You’ll hit the ground running, starting with Customer Assistant training, before joining the store leadership team as a Shift Manager. \n Alongside your role you’ll complete university modules in Retail Business Environment, Retail Culture & Mindset, and Digital Retail. \n Year 2: You’ll build on your leadership experience as you develop your responsibilities from Shift Manager to Deputy Store Manager level. \n Alongside your role, you’ll complete modules in Retail Operations, Retail Marketing Strategy, and Retail Insights & Customer Information. \n Year 3: Continuing your Deputy Store Manager role, you’ll build on your experience and skill set to take even more of an active role in your store’s success. \n Alongside your role, you’ll complete modules in Managing Retail Finance & Value, Responsible & Sustainable Management, and Retail Leadership & transformation. \n Year 4: Here’s where you take on your official title of Store Manager-in-Training. \n \n Alongside your role, you’ll complete a module in Building Retail Strategy, and preparing for your End Point Assessment. \n Once you’ve successfully completed year four, you’ll be awarded with your Retail Leadership Degree Apprenticeship, with BSc (hons) qualification. Having proven yourself in your store, you’ll also be fully equipped to lead a store team of your own. \n\n\n\n\nWhat you'll need\n\n\n\n \n In addition to the above, Kingston University uses a range of entry requirements to assess your suitability. Most course requirements are based on UCAS Tariff points, and they may also use interview, portfolio and practical evidence to assess your suitability for the course. \n We recognise that every person’s journey to Higher Education is different and unique, and in some cases, we may consider work experience and other non-standard pathways onto university level study. \n\n\n\n\nWhat you'll receive\n\n\n\n

Job Title: Standards Lead Reporting to: Head of Certification & Standards Contract: Permanent and Full time Closing date: 23:59pm, Sunday 2026 Interview date: [ ] 2026 Whitechapel, London with hybrid working (1-2 days per week in office) In order to lead by example and empower others to join us in our mission, B Lab UK’s standards programmes and products must be underpinned by the latest, most expert knowledge, guidance and vision for the future. That’s where you come in as our Standards Lead. This is an opportunity to challenge what you know about sustainability standards and frameworks and to build on your achievements in standards development, certification and/or quality management. We believe in bringing trust, inclusiveness, integrity, balance – and a passion for contributing to the long-term wellbeing of people and the planet. We believe you’ll bring your own unique take on that. B Lab UK is part of the global B Corp movement, with the mission to inspire and enable people to use business as a force for good. Certified B Corps seek to redefine success in business by putting social and environmental impact on a par with profit. There are now over 10,000 B Corps spanning 102 countries and 160+ sectors, with many well-known brands including Patagonia, The Guardian, Giff Gaff and Divine Chocolate. 2,500 of those businesses are in the UK. Find out more on our website. As Standards Lead, you’ll play a pivotal role within our Growth & Product Team, delivering the certification process to aspiring B Corps. · Ensure that our standards programmes and products are informed by up-to-date standards knowledge and supported by excellent knowledge management. · Serve as an expert on corporate sustainability and impact management policies/regulations and standards. · Provide clear and credible expertise on B Lab’s standards, including upskilling and training for internal and external stakeholders to inform and influence the work of B Lab UK. Please refer to the job description for full requirements for this role HERE. The kind of things we’re looking for… · Strong understanding of how sustainability standards and frameworks can raise the bar. · Experience in standards development, certification or quality management. · Excellent project management and organisational skills, to bring out the best in everyone. · Strong communication and interpersonal skills, including the ability to influence effectively. · An eye for detail with ability to distil complex information and use data for decision making. · Ability to get to grips with new systems and processes – ideally with previous experience of Salesforce or similar CRMs, plus G Suite, Slack, Asana, Zoom or comparable. · Potential to identify opportunities for growing impact through new products. · Potential to work collaboratively across functions in a fast-paced global stakeholder/customer service environment, in order to go further together. · A proactive and flexible approach, with the ability to manage multiple priorities, roll up your sleeves and choose courage over comfort. · Commitment to the principles of justice, equity, diversity and inclusion. · Passion about sustainability – especially how business can be a force for good. Candidates must be able to demonstrate their eligibility to work in the UK (we are not able to provide visa sponsorship). Visit our career site to learn about the application journey you can expect and for full guidance and support on making your application. You can also read about the great colleague benefits available if you join our team. B Lab believes an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission. We’re not looking for candidates who are “culture fits.” We’re looking for candidates who can expand our culture and challenge business as usual. We strive to foster an environment where all staff can bring themselves to work by their own definition, and we strive to provide all candidates with an equitable and accessible recruitment process.

We are looking for a Cloud and Infrastructure Solutions Consultant to join CACI in London. We aim to be a trusted advisor to our customers at all engaged levels, giving a clear-eyed, data-driven view of the challenge at hand. A technical background is required for this role; key activities include team leadership and stakeholder engagement, assisting with bids, pre-sales experience. Solution design, strategic planning, and service development skills will be called upon occasionally. Key Responsibilities • Technical Leadership: Direct the efforts of multi-disciplinary teams to deliver customer projects. Provide deep knowledge of public cloud, VMware virtualisation, domain services, and infrastructure architecture. Maintain awareness of industry trends., • Stakeholder Engagement: Synthesise information from a variety of sources into a clear high-level management overview. Communicate technical concepts clearly to stakeholders at all levels, enabling them to make informed decisions., • Technology Consultancy: Engage with business stakeholders and end users to identify issues and present high-level solutions with recommendations to management. Clear and professional written communication pitched appropriately to business or technical stakeholders is essential. Once a solution has been selected, produce or oversee the creation of high- and low-level designs to support delivery., • Service Development: Help to define and develop CACI's cloud services, detailing the offering, approach, benefits, and capability requirements as they evolve within the market., • Strong written and presentational skills., • Technical background focusing on virtualisation, cloud, and DevOps/IaC principles., • Logical approach to technical challenges., • Supporting bid work in pre-sales involves providing technical expertise, strategic, and administrative support to win new business, often acting as a trusted advisor to clients. Key activities include qualifying opportunities, developing tailored solutions, crafting proposals, conducting demos, and analysing competition. Pre-sales enhances sales by bridging technical needs with commercial goals., • Capable management of skilled engineering teams (direction, not line management)., • Strong relationship building skills, able to both lead projects to successful conclusions and navigate struggling projects through troubled times., • Cloud Solution Consulting, • Cloud Service Definition and Design This role would suit a candidate with exposure to a broad range of technologies. They might have (or have had) these certifications: • VMware vSphere or Operations certifications, • VCP - VMware Cloud Foundation Administrator 2V0-17.25, • VCP - vSphere Foundation Administrator 2V0-16.25, • VCP - VMware Cloud Foundation Architect 2V0-13.25, • VCAP - Cloud Foundation 9.0 Operations 3V0-22.25, • Azure Solutions Architect, Network Engineer, or Security Engineer, • Microsoft Certified: Azure Solutions Architect Expert (AZ-305), • Microsoft Certified: DevOps Engineer Expert (AZ-400), • AWS Architect, Engineer (AWS-SAA, AWS-SOA), • Solutions Architect - Associate C03, • Solutions Architect - Professional C02, • CloudOps Engineer - Associate, • Terraform, Git, or other DevOps tool certifications., • Windows and/or Linux Operations certifications (eg, MCSE, RHCSA, LPIC) The key to our success is our teamwork and collaboration. We take a hybrid approach - working remotely and coming into the office depending on the business demand and collaboration required as part of the delivery process. Benefits • Competitive salary, • Target based commission package, • Matched pension contributions up to 5%, • Life Insurance, • Personal Accident Insurance, • Private Health Insurance from 2nd anniversary, • Sickness & Disability income protection from 3rd anniversary CACI is proud to be an equal employer. Embracing the diversity of our people, we are on a journey to build a truly inclusive work environment where no one is treated less favourably due to ethnic origin, age, gender, veteran status, religion or belief, sexual orientation, marital status, and disability or health condition, actively working to prevent discrimination. As a Disability Confident employer, we will: • Provide reasonable adjustments in the recruitment process where requested (contact a member of the recruitment team on to discuss individual requirements further)., • Offer people with health conditions and disabilities, meeting the minimum criteria for a role, an interview., • Our people are unique, and we encourage, and support them, to be confident in contributing to our inclusion journey.

Kirtana consulting is looking for Guidewire CC Developer for 6months rolling contract in London. Job description: Role: Guidewire CC Developer Work in Implementation, Upgrade and support project with on-prem, GWCP and private Cloud hosted version of for Guidewire xCenters (version 10.x & cloud versions) Manage client co-ordination and deep functional or insurance (P&C) industry expertise especially on Personal and/or commercial lines. Lead L2/L3/L4 support teams working across India, US & UK. Lead distributed teams working across 3 different time zones effectively handle production defects, arresting defect inflow and maintaining a healthy trend in issues management Ensure near 24/7 environment availability for production and non-production environments, exceeding customer service level agreements Perform Root Cause Analysis (RCA) and identify identify systemic defect patterns, areas of opportunities to improve and control flow of defects. Define & Socialize plan of action to eliminate and control defects Enhance application logging standards across Guidewire services to achieve faster MTTR through proactive alerting & anomaly detection. Manage centralized monitoring & observability dashboards for Real Time health tracking. Experience Requisite Total Guidewire Experience: 8+ years ClaimCenter Experience: 5+ years Must be Guidewire Certified Developer - preferably ACE certified Must have Skills Domain Expertise: o Good experience in Property and Casualty insurance domain o Strong understanding of Policy, claim and Billing life cycles and transactions in Guidewire systems Guidewire Skills: o Strong understanding of Guidewire xCenters (version 10.x & cloud versions) o Working Experience across other Guidewire centers and integration gateway o Strong working experience of implementing GUnit automation framework for business rule validation o Mastery at execution of Guidewire recommended best practices and Surepath methodology Configuration Expertise: Hands-on experience with Guidewire xCenters (version 10.x & cloud versions) configuration including: o Workflows o Data Model o Rules o Entity Creation/Modification o Benefit Management o PCFs customization o Validations o Widgets and their attributes o Integration Mechanisms o Guidewire Data Model Customization & Integration: o Sound knowledge of Guidewire xCenters (version 10.x & Cloud) customization and integration (Intra and Inter system integration) using REST and SOAP APIs Technical Skills: o Experience with batch processes, Guidewire Messaging framework, and OOTB plugins o Familiarity with Infra concepts and deployment architecture (WMB, WAS, and Apache) o Strong knowledge on Software architecture and design in Guidewire Ecosystem o Enforcing the Testing Pyramid with Unit Tests (GUnit), API & Integration Testing and UI Regression (targeted) o Implementing automated regression tests to reduce release risk and cycle time o Strong expertise in Gosu, Core Java, SQL o Ability to work with different databases write SQL queries for data analysis SDLC/Project Management: o Implementing structured SDLC with CI/CD controls. o Working experience in implementation and AMS programs o Experience with defect triaging, estimation, stakeholder management, and application enhancements. o Ability to lead Team and manage client stakeholders o Experience with Git repository, Jira and ServiceNow Additional Skills: o Informatics experience (working with information technology systems) is a plus Soft Skills: o Excellent communication skills o Adaptability in client implementation environments o Eagerness to learn and apply new technologies for application improvement.

Salary: £26,436.90 per annum plus £5023.71 London weighting Location: Greenwich Contract: Permanent Hours: Full time 35 hours Closing date: Wednesday the 25th of February at 11:30pm This role is being advertised as a Shop Manager but on appointment your job title will be Community Shop Manager. Are you a passionate person who wants to shape the future of our Greenwich Shelter shop? If that sounds like you, we’re looking for a confident and influential person who is community-driven and ready to take the lead as a shop manager. This role is a chance to bring bold ideas to life as well as being a manager giving you the chance to take creative control of visual merchandising within the shop. If you have experience of leading a team whilst empowering and motivating individuals this could be the role for you! About you You will need to be an active team player and be able to demonstrate how you’ve managed and motivated a team previously beyond expectations and experience of providing excellent customer service in a face-to-face role. Have a good knowledge of recruiting and developing a diverse team and how you have supported and motivated teams to progress and how you would bring these skills into this position. You will need to have good communication skills to engage with the local community to seek out new opportunities to increase the shops contribution to help further Shelter’s cause. You will develop your own and your teams’ interests in merchandising the shop attracting customers and continually develop yours and your team’s knowledge of Shelter, who we are and what we do. How to Apply Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses: About Shelter Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Director of Healthcare Operations & Income When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Director of Healthcare Operations & Income Hybrid Full Time/Permanent Our offer to you We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive: • Competitive salary and pension scheme, • 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years, • Hybrid, Flexible working, • Cycle to work scheme Electric Vehicle Scheme, • Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme, • Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping About Us This is a fantastic opportunity to join a team of over 1,300 employees and over 28,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future. St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services including our Ambulance Operations and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them such as SJA Volunteers, and our Young Responders programmes. There is also a buoyant social enterprise network which delivers first aid training and supplies medical consumables to businesses and consumers. And now with a new strategy and after a review of our current structures were recruiting to a new National Head of Ambulance Operations to help take our delivery to the next level and build our services. Job Summary In a newly refreshed role, were looking for an outstanding individual, someone that will bring robust experience in aligned fields, is used to working in a challenging but rewarding environment, enjoys leadership and is genuinely driven by the cause of St John. We have huge ambition at St John to increase our income, reach and impact and as lead Director, you will hold overall responsibility and accountability for the Healthcare Operations Directorate encompassing Event Healthcare, Ambulance Operations and Community Healthcare delivery. You will drive the commercial ambition of your portfolio, shaping strategy, setting direction, and delivering against stretching targets. You’ll work closely with volunteer leaders across the organisation, forging strong partnerships that strengthen our impact and help us build new community centred healthcare provision. You will take the lead on our engagement with the Care Quality Commission (CQC) and key external partners, regulators, stakeholders and commissioners, including Event Customers, ICBs, Trusts and the wider NHS. Central to the role is championing innovative, high quality, patient centred services that are reliable, financially viable, effective and continuously improving. You will provide visible, motivational leadership across your directorate, embedding our HEART values and positioning our services as an employer of choice beyond the NHS. Alongside fellow leaders, you will share collective responsibility for delivering the charity’s strategic objectives, while confidently managing a significant P&L of approximately £20m+. About You You will be degree‑educated (with a relevant master’s desirable), ideally hold a clinical qualification such as Registered Paramedic. You’ll bring substantial senior leadership experience in large, complex organisations, with a strong track record in delivering ambulance or health service strategies, leading in CQC‑regulated environments, and managing a commercial operation of £20m+ with full P&L accountability. You’ll have experience shaping effective policies and processes, leading large staff and volunteer teams, and delivering complex change programmes. Exceptional interpersonal, influencing and people‑centred leadership skills, underpinned by emotional intelligence and collaboration, are essential. About the Role • To lead and hold overall responsibility and accountability for our major services including Event Healthcare, Ambulance Operations and Community Healthcare delivery., • To hold overall accountability for a significant P&L and ensure adherence to plan, • To ensure that our services are patient focused, responsive, safe, effective, well led, and sustainable, and hold overall accountability for CQC leadership and the highest standards of delivery., • To role model, empower and enable your people. To champion and exemplify compassionate, ethical and accountable leadership and St John HEART values., • Inspire excellence, compassion and commitment in your leadership team, • In collaboration with key colleagues, lead on the development of effective business and commercial development and marketing strategies that drive revenue surplus, enhance market share, and strengthen brand value., • Establish and drive continuous improvement of KPIs and dashboards to measure and drive effectiveness across the various teams, including Events and Ambulance Operations, and the business and to ensure we meet compliance of all Healthcare Operations contracts, continually measuring and acting on customer/stakeholder feedback If you are a current St John Ambulance employee, please apply here: Click here For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity and inclusion. 'St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role'. Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.

Financial Controller Rate - £500 (a day) Duration - 6 months (Initially) Location - London (Hybrid) Ir35 - Inside (Must use an umbrella company) Job Purpose As a key member of the University's financial leadership team, you will lead on financial accounting, services, tax, treasury, and financial controls. This role ensures regulatory compliance, maintains financial integrity, and supports strategic financial management through expert guidance and strong operational leadership. Key Responsibilities Leadership & Business Partnering • Build strong working relationships across departments., • Promote a culture of customer-focused service delivery., • Lead the annual audit process and prepare financial statements in line with UK GAAP, IFRS, and SORP., • Maintain and implement the University's financial control framework., • Manage cash flow, investments, and performance reporting., • Lead the Financial Services Unit (Revenue and Payments Units)., • Ensure accurate processing of invoices, tuition fees, staff/student expenses, and supplier payments., • Oversee financial systems development and accounting structures., • Develop financial literacy and training programmes for non-finance staff., • Contribute to the effective running of the Finance Division. Qualifications • Degree-level education, • Experience in complex professional services - Essential, • Higher Education sector experience - Desirable, • Advanced financial planning, budgeting, and forecasting, • Strong technical skills across financial and management accounting, • Expertise in costing, pricing, and risk, • Excellent problem-solving and communication skills, • Ability to manage both I&E and balance sheet - Essential

Location: London Job Type: Hybrid (Tuesday – Thursday in office) About FunnelFuel Who are we? FunnelFuel helps B2B marketers reach the right buyers at the right time through audience insights, omni-channel digital activation & actionable analytics supported by expert customer service every step of the way. Since launching, FunnelFuel has experienced continuous high growth & is now expanding its team across all business functions in the UK. Our B2B advertising technology is causing positive disruption across our main markets, Europe, North America & now APAC. The offering includes a first-party business database, full ad tech stack & deep analytics platform that enables a transparent data-led marketing solution. Entrepreneurship sits at the heart of our business, so we look for an agile individual with solutions based on their thinking and a very strong sales record with a very strong book of B2B business out of UK & or European agencies. The role: To be a leader within the EMEA agency team driving forward our continued strong growth out of the UK agencies. This is a fantastic opportunity to accelerate your career in a high-growth, profitable business in which the company & senior management invest. The role reports into the Chief Revenue Officer EMEA What you’ll do: Drive Revenue: Develop & execute sales strategies to grow revenue by selling FunnelFuel’s solutions to B2B marketing teams & holding company media agencies. Utilise your existing book of business to build a solid pipeline of revenue & deliver significant revenue. Track and Optimise: Manage the sales pipeline, forecast revenue & continuously improve the sales process to maximise results. Win Big Deals: Identify, pitch & close high-value opportunities with key agency & B2B marketing individuals. Expand Partnerships: Build & grow relationships with senior decision-makers at agencies, ensuring they adopt & expand their use of FunnelFuel’s solutions. Understand Client Needs: Position FunnelFuel as a trusted partner by tailoring solutions to meet B2B advertisers’ & agencies’ campaign & business objectives. • Use trends & market insights to develop valuable recommendations What We’re Looking For: • Strong understanding of programmatic advertising, media buying & data-driven marketing strategies, • Established relationships with senior stakeholders at B2B media agencies, • Track record of closing complex, high-value deals & driving consistent revenue growth, • Proactive hunter mentality who can hit the ground running in prospecting for new business, • Someone who can take the lead, is confident in organising meetings & events & can represent the business, • Problem-solving mindset with an eye for detail & precision, • At least 8 years of sales experience, • Strong organisation, time-management skills with the ability to prioritise workload & ensure that the biggest opportunities receive the most focus, • Competitive base salary plus significant performance-based bonuses, • High-impact role with a direct path to influencing company growth, • Opportunity to work with cutting-edge advertising technology, • A collaborative, fast-paced & innovative work environment, • 25 days annual leave + your birthday off, • Pension, • Private medical, • Life Assurance, • Macbook Pro or Windows Machine, • Critical illness cover, • Maternity, Paternity & Adoption leave, • Opportunity to build a Data & Insights function, working closely with the senior team., • Cycle to work scheme, • Company mobile phone We’re committed to hiring people regardless of race, religion, colour, national origin, sexual orientation, gender identity, age, neurodiversity status, disability status, or otherwise. \n#J-18808-Ljbffr

Join Dexata as a CRO & Experience Optimisation Manager – lead A/B testing, personalisation, and digital experience optimisation for global brands. Hybrid London/remote role for strategic, hands-on professionals passionate about driving measurable impact and scaling CRO frameworks. Job Title: CRO and Experience Optimisation Manager Experience: 3+ Years Location: Hybrid – London (1 day per week) / Remote Type: Contract-to-Hire Salary: Up to £50,000 Role Overview We are a London-based MarTech and experience optimisation agency working with global brands. We are looking for a CRO Manager to lead A/B testing, personalisation, and digital experience optimisation across both client projects and internal initiatives. In this role, you’ll have dual focus: • Strategic enablement – helping define and evolve the personalisation and optimisation strategy, ensuring it is scalable, governed, and future-ready., • Define and evolve personalisation and CRO strategies to support long-term client and business goals, enabling best-in-class customer experiences., • Act as Product Owner for testing and personalisation capabilities, ensuring roadmaps support scalability, governance, and innovation., • Collaborate with CMS product owners to enable seamless internal workflows that accelerate delivery and reduce operational overhead., • Align personalisation and CRO initiatives with broader MarTech, data, and content strategies.Capability Development, • Lead personalisation and optimisation workstreams during rollout of new journeys and capabilities across web and app platforms., • Drive integration of tools such as Adobe Target and CMS platforms (e.g. Contentful, Optimizely CMS) to support dynamic content delivery and behavioural targeting., • Create and maintain documentation to support onboarding, knowledge sharing, and operational consistency across client and internal teams., • Mentor junior team members, fostering skills and ensuring continuity of best practices.End-to-End CRO Execution, • Lead the full CRO and personalisation cycle: ideation > hypothesis generation > design & wireframing > build > QA > launch > analysis & insights., • Develop and maintain experimentation, personalisation, and optimisation frameworks that can scale across multiple clients and projects., • Collaborate with product owners, designers, marketers, and developers to generate and prioritise test ideas aligned with strategic goals., • Build, deploy, troubleshoot, and optimise experiments using Adobe Target, Optimizely or similar platforms., • Analyse test results using GA4, Adobe Analytics, and other analytics tools, providing clear, actionable insights to stakeholders., • Establish governance and reporting frameworks to ensure accurate tracking, tagging, and measurement.Cross-Functional Collaboration, • Partner with product, engineering, analytics, and content teams to embed personalisation into the digital delivery lifecycle., • Collaborate with clients, external vendors and internal stakeholders to deliver scalable, compliant, high-impact solutions., • Represent personalisation and CRO strategy in forums, workshops, and planning sessions.Tools & Skills, • Essential: Proven experience with CRO methodologies and tools like Adobe Target, Optimizely, GA4 and Adobe Analytics., • Familiarity with CMS platforms, particularly headless CMS (e.g. Contentful, Optimizely CMS)., • Experience with session replay and behaviour analytics tools (HotJar, Decibel, FullStory) is highly regarded., • Familiarity with GTM and tag management is also highly regarded but not essential., • Strong analytical skills and ability to translate data into actionable insights., • Excellent communication skills and experience working in cross-functional, multi-client or multi-market environments.Qualifications, • 3+ years’ experience in CRO, digital optimisation, or personalisation roles, ideally within an agency or client-service environment., • Demonstrated success in delivering both strategic enablement and hands-on optimisation., • Proven track record of running successful A/B tests, personalisation campaigns, and building scalable experimentation frameworks., • Experience working on large-scale or enterprise-level digital transformation programmes is a plus., • Comfortable managing multiple projects for high-profile clients while contributing to the growth of an agency practice.What We Offer, • The opportunity to shape and grow our Experience Optimisation practice within a fast-moving MarTech agency., • Work with global brands across multiple sectors, delivering measurable impact at scale., • A collaborative, insight-driven culture where your ideas directly influence client strategy., • Hybrid working: 1 day per week in our London office, with the flexibility to work remotely the rest of the time., • Ongoing training and development, including access to AI, automation, and experimentation frameworks to stay ahead in the field.

Enterprise Sales, New Business Account Director Position: Enterprise Sales, New Business Account Director Location: London Job Type: Hybrid (Tuesday–Thursday in office) About FunnelFuel Who are we? FunnelFuel helps B2B marketers reach the right buyers at the right time through audience insights, omnichannel digital activation & actionable analytics, supported by expert customer service every step of the way. Since its launch, FunnelFuel has experienced continuous growth & is now expanding its team across all business functions in the UK. Our B2B advertising technology is causing positive disruption across our main markets, Europe, North America & now APAC. The offering includes a first-party business database, full ad tech stack & deep analytics platform that enables a transparent data-led marketing solution. Entrepreneurship sits at the heart of our business, so we seek an agile individual with solution-oriented thinking & a robust sales record, along with a strong book of B2B business from UK & European marketing teams. The role: To be a leader within the EMEA Commercial team, driving our continued strong growth among EMEA-based clients. This is a fantastic opportunity to accelerate your career in a high-growth, profitable business that the company & senior management invest in. The role reports to the Chief Revenue Officer EMEA What We’re Looking For: • Proven experience selling to business marketing teams within UK and or EMEA, • Strong understanding of B2B marketing & advertising, • Established relationships with senior stakeholders at Enterprise & Mid-tier client accounts, • Track record of closing complex, high-value deals & driving consistent revenue growth, • Proactive hunter mentality who can hit the ground running in prospecting for new business, • Identify & target high-value accounts, presenting them with tailored solutions that meet their business needs, • Implement sales strategies to meet or exceed sales targets, including cross-selling & upselling additional products or services, • Stay updated on industry trends, market changes & competitors, ensuring the sales strategy is adaptable & clients are well-served, • Prepare customised proposals, presentations & contracts for clients, effectively communicating the value of the products or services, • Lead negotiations to close deals that benefit both the client & the company, ensuring all terms & agreements are clearly defined, • Work closely with marketing, product development & customer success teams to align sales efforts & provide feedback on client needs or industry trends, • Competitive base salary plus significant performance-based bonuses, • High-impact role with a direct path to influencing company growth, • Opportunity to work with cutting-edge advertising technology, • A collaborative, fast-paced & innovative work environment, • 25 days annual leave + your birthday off, • Pension, • Private medical, • Life Assurance, • Macbook Pro or Windows Machine, • Critical illness cover, • Maternity, Paternity & Adoption leave, • Opportunity to build a Data & Insights function, working closely with the senior team., • Cycle to work scheme, • Company mobile phone We’re committed to hiring people regardless of race, religion, colour, national origin, sexual orientation, gender identity, age, neurodiversity status, disability status or otherwise. \n#J-18808-Ljbffr

Entity: Supply, Trading & Shipping Job Family Group: Supply & Trading Group Job Description: Role Synopsis The Marine Technical Specialist acts as a central technical authority supporting bp Marine’s global product quality and quantity management activities. The role is accountable for minimizing commercial and operational exposure to the bp Marine business through strong technical governance, subject matter expertise and effective resolution of quality, quantity and demurrage related issues. The position carries a global remit, including technical input into the suitability, development and assurance of existing and new marine fuels, and supports bp Marine’s strategic growth agenda, including alternative and lower carbon fuels. Based in London or Rotterdam, the role reports to the Cargo Assurance & Marine Technical Team Lead and primarily supports bp Marine activities across Europe, Africa and the Americas. The role also provides cross-regional support and leave coverage for the Asia Pacific Marine Technical function as required. Key Accountabilities • Lead the investigation, management, resolution and closure of marine fuel quality, quantity and demurrage claims, including oversight of related accruals and settlement payments., • Provide timely, accurate and commercially sound technical advice to bp Marine sales, supply, trading and shipping partners on marine fuel related matters., • Develop, maintain and continuously improve bp Marine bunker inspection standards, quality guidelines and technical assurance practices., • Provide technical input into the qualification, development and deployment of existing and new marine fuel products, including biofuels and future fuel pathways., • Contribute to internal governance forums, including the Global Bio Marine Compliance Forum, and maintain oversight of relevant compliance and tracking tools., • Act as subject matter expert on regional bunkering regulations, with particular focus on Europe and South Africa, monitoring regulatory developments and interpreting their operational and commercial impact., • Represent bp Marine in approved industry forums, working groups and regulatory engagements, as required., • Deliver technical, regulatory and quality related training to internal stakeholders and, where appropriate, external partners., • Support commercial optimization initiatives through technical risk assessment and advisory input., • Conduct and/or govern assurance activities for bunker delivery chain participants (surveyors, laboratories, barge operators) using risk-based prioritization and documented closeout., • Maintain an independent technical view on material marine fuel risks; intervene and call out where controls are inadequate., • Lead structured investigations (including evidence preservation, sampling integrity, lab/test interpretation and root cause analysis) to support defensible technical and commercial outcomes., • Deliver structured technical training for new starters across Sales, Supply and Technical teams., • Review new and existing marine fuel sales contracts to ensure technical accuracy, clarity and compliance with applicable standards., • Provide technical support, guidance and assurance for bp owned bunker barges., • Offer technical input and support to bp Shipping on bunker related enquiries and issues., • Collaborate closely with regional Marine Technical counterparts and provide cross-regional leave cover as required., • Ensure full compliance with bp policies, ST&S governance requirements, HSSE standards and the bp Code of Conduct. A degree or equivalent experience or equivalent professional qualification in marine engineering, chemistry, chemical engineering or a related technical subject area is preferred. • Tried hands-on experience in oil [or fuel] analysis, laboratory testing and marine fuel quality evaluation., • Significant industry experience across the technical, operational and commercial aspects of marine fuels and bunker supply., • Strong commercial awareness, with demonstrated ability to balance technical risk, operational practicality and business outcomes., • Experience leading quality, quantity and/or demurrage claims within a marine fuels, shipping or trading environment., • Demonstrated ability to interpret technical standards, contracts and specifications and apply them in operational and claims contexts., • Excellent communication, presentation and partner engagement skills, with the ability to influence internal and external parties, including customers, suppliers, surveyors and service providers., • Sustained experience working effectively across multiple geographies, cultures and time zones., • Strong problem-solving capability, with the ability to apply sound technical judgement in complex or time-critical situations., • Ability to operate effectively within a small, specialist technical team covering multiple subject areas., • Experience in, or strong exposure to, an oil trading or marine fuels trading environment (preferable)., • Marine Fuels Quality & Laboratory Results Interpretation, • Quantity Determination and Measurement, • Claims and Contract Interpretation, • Bunker Inspection and Assurance systems, • Marine bunker trading & operations, • Regulatory and Standards, • Biofuels/Alternative fuels assurance, • Shipping operations, • Refinery processes and Operation Why join us? At bp, we support our people to grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, among others! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation! Travel Requirement Up to 25% travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Ancillary cost management, Commercial Acumen, Communication, Competitor intelligence, Customer service delivery excellence, Demurrage, Developing and implementing strategy, Influencing, Inventory Management, Listening, Marine assurance, Mentoring, Negotiating, Problem Solving, Sentiment and Trends, Shipping/transport, Supply chain management, Trade discipline and compliance, Trading and scheduling operations, Trading Fundamentals, Trading knowledge, Troubleshooting, Voyage operations Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please ___. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

As a Service Charge Manager, you will lead, develop, and manage a team of service charge professionals, driving sector-leading performance whilst ensuring compliance with all legislative and regulatory requirements. This is a high-impact role for a professional who thrives on outstanding customer se

Would you like the opportunity to lead a complex and high-performing customer service team during a period of strategic transformation, shaping how L&Q responds to customer enquiries and transforms its approach to complaints? At L&Q, we passionately believe that a great customer experience, built on

Team Leader - Tills & Grocery - Full Time. As a Team Leader in the Tills & Grocery department at Planet Organic, you play a vital role in delivering our mission to promote health and sustainability to our community. You will lead your team in providing exceptional service and ensuring every customer

Are you an experienced retail manager looking for your next challenge? We're hiring a Store Manager to:. As a Store Manager, you'll lead that team. Help the store reach its goals while giving great customer service.

You will also lead and develop a team of procurement professionals, creating a high-performing, customer-focused service that is trusted across the organisation. At Notting Hill Genesis, procurement plays a vital role in improving the lives of our residents and strengthening the communities we serve

As a Customer Service Team Leader, you'll lead and motivate a large team of up to 17 people, driving performance and ensuring first-class service for our residents. Join our award-winning Customer Service Centre at L&Q!. That's why we're looking for a dynamic leader to join us and make a real impact

Job Description Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. Manager needed with experience in resales and staircasing Resales and Staircasing ManagerTemporary 3 months initially with potential to be extendedCompetitive RatesHybrid – 3 days a week in the office in Central LondonManage resales, staircasing and ad hoc disposals of empty properties, leading the team, and ensuring provision of a high quality, customer focused service to our clients homeowners and prospective homeowners. You will manage a team of 7 staff, 5 officer level and 2 administrators.As the successful candidate you will be responsible for the below: • Lead the Resales and Staircasing Team to deliver a high quality, customer focused resales service to existing homeowners and prospective homeowners., • Ensure all enquiries and transactions are efficiently managed within agreed SLAs., • Develop and maintain excellent working relationships with external and internal stakeholders, ensuring compliance with all legal, regulatory, financial and policy requirements., • Develop and maintain expert knowledge of all relevant processes relating to staircasing, resales, legislative and regulatory changes impacting the team and Guinness, recommending process/procedural changes as necessary., • Lead on a portfolio of cases, as well as providing support to the team on more complex transactions. 4769288

Job Description Educational Institution are hiring for a Senior Facilities Manager Your new company You will be joining a prestigious, high‑profile educational and cultural institution based in central London. The organisation operates in a vibrant, public‑facing environment with multiple buildings, busy footfall, and a year‑round schedule of events, performances, and community activity. With a strong commitment to excellence, safety, and an exceptional user experience, the organisation places its Estates team at the heart of its operations. You’ll be part of a dedicated professional community that supports students, staff, and thousands of visitors each year. Your new role As Senior Facilities Manager, you will be responsible for the smooth day‑to‑day running of all operational estates services across several sites. Reporting into the Director of Finance, you will manage a broad remit including building maintenance, security, soft services, health & safety, and contractor management.You will lead operational teams, set clear priorities, and ensure exceptional service delivery across the estate. Key responsibilities include: • Delivering the Estates strategy and overseeing all operational activity., • Managing hard and soft service providers, ensuring SLA and KPI performance and driving continuous improvement., • Overseeing all security operations—including access control, key management, CCTV, and out‑of‑hours incident response., • Working closely with the Health & Safety Manager to ensure compliance and robust risk management., • Managing contracts across mechanical, electrical, fire services and other critical building systems., • Maintaining asset registers and operational documentation., • Leading and monitoring project work within the Estates remit., • Significant experience in Estates or Facilities Management, ideally in a public‑facing environment., • Strong leadership skills with proven experience managing large, multi‑disciplinary teams., • Excellent communication, organisation, and the ability to remain calm under pressure., • Experience managing contractors, suppliers, and outsourced teams., • Ability to prioritise, make quick decisions, and take ownership of issues from start to finish., • Good Microsoft Office skills, particularly Excel., • Strong technical understanding of building operations and maintenance., • A customer‑focused approach with the ability to work effectively with people at all levels., • A good general education, including GCSE Maths and English (A–C or equivalent)., • Health & Safety knowledge (IOSH/NEBOSH desirable)., • Listed building knowledge, • Maintenance experience, • Experience in Higher Education or performing arts venues, • Procurement and change management experience, • AutoCAD LT skills, • A collaborative, supportive working culture, • Opportunities for professional development, • Exposure to unique and dynamic estates challenges Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4765746

We are looking for a Retail Store Manager who can inspire and lead with passion in a large or high-profile store. As our Retail Store Manager, you'll lead by example with exceptional customer service and creating memorable experiences. Join Our Team as a Retail Store Manager! At EE, we believe techn

Lead, motivate, and manage the store team to achieve sales targets and deliver outstanding customer service Oversee daily store operations, including opening/closing procedures, inventory management, merchandising, and cash handling Recruit, train, schedule, and develop team members to maximize perf

We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. As

Reporting to the IT Hub Lead, you will be assisting the delivery of functions within the IT team and the wider BDO business by working on the IT Service Desk. You’ll be someone with: - Customer Service Experience - Proven experience of working with Tier 1 Microsoft applications (O365) Essential

A popular food chain in the UK is looking for a Front of House Leader who will inspire and lead their team to deliver exceptional customer service. This position offers an hourly rate of £14. You will play a key role in maintaining high standards, coaching team members, and ensuring a vibrant shop

A leading health and beauty retailer in Westminster is seeking a full-time Supervisor for their Regent Street Hub. Ideal candidates should have at least one year of supervisory experience in retail and a genuine interest in health and well-being.

The role involves managing operations of ticketing services, resolving guest enquiries, and ensuring compliance with ticketing policies. A renowned sports club in the UK is seeking a Ticketing Guest Services Supervisor to lead a team and deliver outstanding customer service during events.

A leading grocery retailer in London is seeking a Deputy Manager to enhance store performance and lead the team. The role requires proven retail management experience, strong leadership qualities, and a passion for customer service. You will work closely with the Store Manager to achieve key perform

A vibrant retail company in Camden Town is seeking a dedicated Manager to lead the store team and provide exemplary customer service.

A popular restaurant chain in London is seeking a Restaurant Supervisor to lead the team and ensure amazing customer service. The ideal candidate should possess strong leadership skills and have experience in a supervisory role within the hospitality sector. Join our team and take the next step in y

A fast-growing healthy food chain in London is seeking a Store Manager to lead a team of 30-40 staff.The role involves improving service processes, maintaining hygiene standards, and ensuring excellent customer service.Ideal candidates will have at least 2 years of team management experience in a ho

A fashion retail firm in Highgate is looking for a part-time store supervisor to enhance customer service and motivate the team.You'll lead efforts to provide an exceptional in-store experience while ensuring the success of the store.Ideal candidates are passionate about fashion, possess strong team

A retail cosmetics company seeks a motivated Assistant Store Manager to lead a team and ensure exceptional customer service at their Oxford Street East store.

A leading early-years education provider in Brixton is seeking a Nursery Manager to lead a team in delivering exceptional education and customer service. Qualified candidates should have significant nursery management experience and a Level 3 Early Years qualification.

This role involves overseeing the sales floor, driving the team towards achieving sales and KPI targets, and providing exceptional customer service. A leading cosmetics brand in Wales is seeking an experienced Senior Sales Consultant to lead the team at their Bridgend Store. The ideal candidate shou

A leading retail opticians is seeking an Assistant Manager in Eltham to lead a team and deliver outstanding customer experiences.In this role, you will manage both customer service and operations while supporting team development through training programs.Ideal candidates will have customer service

A leading retail company in Woolwich is seeking a Store Manager to deliver outstanding customer service and lead an engaged team.The ideal candidate will have a proven track record in retail management, focusing on team development and sales growth.Responsibilities include managing daily operations,

A leading wholesale company in the UK seeks a Store Manager to lead a team and ensure efficient and compliant branch operations. Candidates should have solid retail or wholesale experience, an understanding of operational procedures, and a passion for customer service.

A leading home improvement retailer based in Tottenham is seeking a Shift Lead to ensure smooth store operations and provide exceptional customer service. The successful candidate will lead and motivate the team, handle customer interactions, and ensure safety standards are met.

A city centre bar is seeking a Shift Supervisor to lead a team and provide excellent customer service. The role offers flexible shifts and various perks, including dining discounts and financial tools.

A luxury retail staffing agency is seeking an experienced Supervisor to lead a team in Central London. Responsibilities include driving sales, managing daily operations, and providing exceptional customer service in a luxury retail environment.