Customer Success Manager
2 days ago
Peterlee
We’re looking for an experienced Customer Success Manager to own the end‑to‑end customer journey for Noke - from contract handover through onboarding, go‑live, adoption, and long‑term success. In this role, you’ll be the primary customer advocate and escalation point, working cross‑functionally to ensure every Noke site delivers a consistent, high‑quality customer experience. What you’ll be responsible for: • Leading onboarding and go‑live execution, including configuration, readiness, and training (virtual & onsite), • Acting as the main escalation point and trusted customer partner, • Running regular check‑ins to drive adoption, manage risk, and ensure customer satisfaction, • Coordinating closely with Product, Support, Installation & Service teams to represent the customer voice internally, • Managing customer documentation and supporting finance‑related queries, • Improving processes, documentation, and training materials for scale and consistency What we’re looking for: • A collaborative, team‑minded professional who works seamlessly across Sales, Product, Support, and Delivery, • A relationship builder who earns trust at multiple customer levels, • Highly organised, operationally disciplined, and proactive, • Comfortable managing escalations, mitigating customer frustration, and driving resolution, • Commercially aware, with an eye for retention, upsell signals, and long‑term value What we offer: • Attractive starting salary, • 25 days’ annual leave (pro‑rata) plus bank holidays, • On‑site car parking, • Health Cash Plan, • Life insurance, • Paid volunteering leave, • Enhanced maternity and paternity pay, • Enhanced sick pay, • Bonus scheme linked to company performance, • Pension scheme via salary exchange, • Employee referral bonus scheme If you enjoy owning outcomes, advocating for customers, and building repeatable success at scale, this could be the perfect next step. Interested? Apply to learn more! #NowHiring #CustomerSuccess #CSM #CustomerExperience #TechJobs #Hiring #Noke