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Customer Service Manager \n Location: Cannock, Staffordshire Salary: Up to £50,000 per annum + Pension Contract: Permanent Hours: 39 hours per week Working Arrangement: Site-based \n Macildowie are working with this client based in Cannock, Staffordshire, a well-established manufacturing business operating within a fast-paced, quality-driven environment. \n We are looking for an experienced and commercially aware Customer Service Manager to lead and develop their Customer Service and Despatch functions, ensuring exceptional customer service, operational efficiency and consistently high levels of on-time delivery. \n This is an excellent opportunity for a hands-on leader who enjoys building strong customer relationships, developing teams and working collaboratively across manufacturing, production and supply chain operations. \n The Role \n Reporting into the senior management team, you will take responsibility for ensuring customer requirements are effectively managed, communicated and delivered across the business. \n You will act as the key link between customers and internal operational teams, driving service improvements and ensuring customer orders are fulfilled on time and in full. \n Key responsibilities include: \n\n • \n Lead, motivate and develop the Customer Service and Despatch teams, creating a high-performance culture. \n • \n Build and maintain strong customer relationships, acting as the main escalation point for complex customer enquiries and service issues. \n • \n Oversee customer orders, demand schedules and forecasting requirements through MRP systems. \n • \n Ensure customer portal requirements, including EDI and ASN communications, are accurately maintained. \n • \n Collaborate closely with production, purchasing and logistics teams to ensure delivery commitments are achieved. \n • \n Monitor and improve customer service KPIs, particularly OTIF performance and emergency freight costs. \n • \n Oversee despatch operations, transport coordination and customer packaging requirements. \n • \n Identify opportunities for continuous improvement across customer service, planning and logistics. \n • \n Support customer account performance reviews and proactively resolve potential supply issues. \n\n About You \n We are looking for a confident, resilient and proactive manager who understands the demands of a fast-moving manufacturing environment. \n You will ideally have: \n\n • \n Proven experience managing a Customer Service, Customer Operations or Customer Supply Chain function. \n • \n Previous experience within manufacturing, ideally automotive, plastics or a Tier 1 supplier environment. \n • \n Strong knowledge of customer scheduling, MRP systems and demand management. \n • \n Experience managing customer relationships and resolving operational service challenges. \n • \n A good understanding of despatch, logistics and supply chain processes. \n • \n Experience working with EDI, ASN and customer portals. \n • \n Strong Excel skills and a data-driven approach to performance management. \n • \n Excellent leadership, communication and stakeholder management skills. \n • \n The ability to remain calm, organised and solutions-focused under pressure. \n\n What's on Offer? \n\n • \n Competitive salary of up to £50,000, dependent on experience. \n • \n Company pension. \n • \n Permanent opportunity within an established manufacturing environment. \n • \n A varied leadership role with responsibility across customer service and despatch. \n • \n The opportunity to influence customer satisfaction, operational performance and continuous improvement. \n\n Interested? \n If you're an experienced Customer Service Manager looking for your next challenge within manufacturing, we'd love to hear from you. \n Apply today or contact Macildowie for a confidential discussion. \n Macildowie is committed to supporting diversity and inclusion in recruitment. We welcome applications from candidates with relevant experience and transferable skills.

You are responsible for managing and controlling costs throughout the lifecycle of construction projects. You will ensure projects stay within budget, resources are effectively utilised, and all parties comply with contractual obligations. You are critical to the success of all projects, serving as the financial guardian and ensuring that costs are well-managed without sacrificing quality. • Maintaining good relations with clients and their representatives., • Representing the Company's interest at meetings held relating to the work under their control., • Supporting staff to perform commercial/contractual duties as necessary., • Liaising with other departments to provide information to improve the service provided and received by the Commercial / Financial Departments, • Preparation of monthly, interim and final valuations, applications for payment, reconciliations of valuations and costs, and certification of amounts for contract, sub-contractors, specialists and suppliers., • Providing the necessary information to enable an accurate and regular review of cash flow and position on contracts to be maintained., • Recovery of all monies to which the Company is entitled in return for all work undertaken., • In conjunction with the Procurement Manager, placing of supplier agreements and sub-contracts on work under the Quantity Surveyor's control., • Providing support, guidance, training and mentorship to develop the commercial team., • Other related tasks as required, • A relevant degree in Quantity Surveying/Engineering (or similar) from a UK University to support your competency in the role., • 3-5 years relevant experience required., • Must have experience in supporting civil infrastructure projects., • Strong Commercial Focus., • Experience in NEC Contracts in UK is essential., • Full Clean UK Driving License, • Previous experience working on water projects - wastewater/clean water, • A member of the relevant Professional Institution Coffey is a water infrastructure and civil engineering specialist operating in every major construction sector throughout Ireland and the UK. Passionate about quality and efficiency, this passion drives our belief in delivering projects with the best workforce. The hallmarks of our work are innovative solutions, engineering ingenuity, professional construction management and the highest level of safety and quality. We pride ourselves in nurturing an environment that empowers critical thinking, creative problem-solving, customer focus, efficiency and flexibility. Coffey values are at the heart of everything we do - Do the right thing, Do it better, Do it together. #J-18808-Ljbffr

Company: Finning (UK) Ltd Number of Openings: 2 Worker Type: Permanent Position Finning delivers reliable electric power solutions with CAT diesel and gas generators, renewable options, and integrated support services. With global expertise and proven innovation, our Power Systems team helps industries achieve dependable, efficient, and sustainable energy for every application. The Project Manager will ensure all projects meet agreed standards for cost, quality, safety and compliance, while driving performance through effective resource management, risk control and cross-functional collaboration. You will be accountable for the successful execution of complex project programmes, working closely with customers, engineering teams, sales, procurement and senior leadership. • Lead end-to-end project delivery, ensuring compliance with governance, SHEQ standards and contract requirements., • Manage resources, schedules, risks and budgets across multiple engineering projects., • Collaborate with sales, customers, engineering and procurement to align project expectations and delivery plans., • Support bid development, proof-of-concept designs and commercial forecasting., • Drive continuous improvement and provide leadership, coaching and feedback to project teams., • Engineering degree (or equivalent) with 5+ years' relevant project management experience., • Background in electric power, oil & gas, mechanical/electrical systems or process control equipment., • Experience managing engineering teams and subcontractors., • Strong understanding of CDM, HSE and QA systems., • Skilled in MS Project and Microsoft Office., • Commercially aware, analytical, customer-focused and detail-driven., • Project management qualifications desirable (PRINCE2, PMP). In addition to a competitive salary, bonus, 25 days holiday, life insurance, up to 7% pension, and access to the company's share scheme, you will benefit from: • A comprehensive benefits package, • A supportive and collaborative work environment, • Opportunities for professional growth and development At Finning, you will work on industry-leading projects, collaborate with outstanding technical teams and help deliver solutions that power critical operations for customers across the Electric Power market. We invest in our people, support career growth and champion a culture built on safety, integrity and innovation. At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly. Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 80 years. The company sells, rents and provides parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Finning employs approximately 14,500 people world-wide and operates in three geographies, with the head office in Vancouver, BC, Canada. Finning International Inc. is the corporate head office of the publicly traded corporation, which is listed on the Toronto Stock Exchange under the symbol: FTT. Finning Canada is the authorized dealer for Caterpillar products in British Columbia, Alberta, Saskatchewan, the Northwest Territories, and a portion of Nunavut. Finning South America is the authorized dealer for Caterpillar products in Chile, Argentina, and Bolivia. Finning UK and Ireland is the authorized dealer for Caterpillar products in the United Kingdom and Ireland. Rental of equipment is facilitated through the dealership locations as well as The Cat Rental Store locations in Finning Canada and Finning South America. OEM Remanufacturing - OEM, a Finning enterprise, is one of North America's most advanced engine and powertrain component remanufacturing providers and is located in Edmonton, Alberta. #J-18808-Ljbffr

Wernick Modular Hire is a leading provider of temporary and permanent modular building solutions across the UK. As part of the Wernick Group, Britain's largest independent manufacturer and hirer of portable and modular accommodation, we have been delivering innovative, high-quality space solutions since 1934. Combining decades of expertise with modern construction methods, we design, manufacture and deliver sustainable modular buildings for a wide range of sectors. Our reputation is built on quality, reliability and exceptional customer service. Due to continued growth, we are looking for an experienced and driven Contracts Manager to join our team. This is an exciting opportunity to take ownership of multiple projects, ensuring they are delivered safely, on time, within budget and to the highest standards. As Contracts Manager, you will take overall responsibility for the successful delivery of modular building projects from project handover through to completion. Working closely with clients, subcontractors, site teams and internal departments, you will oversee all aspects of project delivery, ensuring exceptional customer satisfaction whilst maintaining compliance with health and safety, quality and commercial requirements. This role requires a proactive and organised individual with strong leadership skills, excellent commercial awareness and a thorough understanding of construction project delivery. • Manage multiple modular building projects simultaneously from commencement through to completion., • Coordinate and supervise site personnel, including Wernick employees, subcontractors and suppliers., • Ensure all projects are delivered safely, efficiently, on programme and within budget., • Attend and lead project meetings with clients, contractors and key stakeholders., • Monitor project performance, identifying risks and implementing effective solutions where required., • Be actively involved during critical stages of project delivery, including mobilisation, installation and handover., • Carry out site surveys and assessments to support project planning and future business opportunities., • Manage project costs and support the commercial team with monthly valuations, variations and final accounts., • Ensure subcontractor orders are issued and managed in accordance with company procedures., • Provide accurate and timely project information to support financial reporting and forecasting., • Assist in maintaining project programmes and ensuring contractual obligations are met., • Support the preparation and negotiation of project-related documentation where required., • Prepare and review Construction Phase Plans, Risk Assessments and Method Statements (RAMS)., • Ensure compliance with relevant legislation, Building Regulations, company policies and industry standards., • Maintain accurate project records and site documentation throughout the project lifecycle., • Compile and complete project handover and maintenance documentation., • Promote and uphold Wernick's quality, environmental and health and safety standards at all times., • Build and maintain strong working relationships with clients, consultants and subcontractors., • Work collaboratively with Production, Design, Commercial and Administrative teams to ensure successful project outcomes., • Act as the key point of contact for clients throughout project delivery., • Proven experience managing construction projects, ideally involving modular buildings, offsite construction or temporary accommodation., • Demonstrable experience delivering projects in compliance with Building Regulations., • Strong understanding of construction processes, including groundworks and associated site trades., • Full UK driving licence., • Valid SMSTS qualification., • Valid CSCS card (Black Card preferred)., • Proficient in Microsoft Office and Microsoft Project., • Ability to manage multiple projects and competing priorities effectively., • Excellent organisational, communication and leadership skills., • Willingness to travel and stay away from home when required., • Formal qualification in Construction Management, Project Management or a related discipline., • Working knowledge of JCT and NEC contracts., • Appointed Person qualification., • Experience within the modular construction, temporary accommodation or offsite manufacturing sectors., • Competitive salary and bonus scheme, • Company car, • Generous holiday allowance (rising with service), • Option to buy extra holidays, • Option to sell or carry over up to 5 days holiday, • Christmas Shutdown, • Early finish Friday, • Cycle to work scheme, • Group pension, • Annual salary review (each January), • Life Assurance (2x annual salary), • Personal Accident Insurance, • Free onsite parking, • Employee assistance program, • Training and progression opportunities, • Family-run and well-established, secure company (trading over 90 years), • Employee Referral scheme, • Benefits scheme (discounted retailers scheme), • Corporate Eyecare Scheme through Specsavers, • Direct communication with MD/CEO and staff satisfaction surveys We are an equal opportunities employer and welcome applications from all sections of the community. We thank you in advance for your interest in this role and our company. The company is unable to sponsor employment of international workers in this role. You will be required to provide evidence of your right to work in the UK • Full UK drivers license, • SMSTS, • Must be prepared to work away from home when required, • IT Literate including Microsoft Project, • Formal qualification in Construction Management, Project Management or a related discipline., • Working knowledge of JCT and NEC contracts, • Experience within the modular construction, temporary accommodation or offsite manufacturing sectors. As a family-owned and operated business since our inception, we blend traditional values with a forward-looking approach. This unique combination ensures a work environment that respects legacy while embracing the future. Our expansive operations, with 40 centres across 36 UK locations, offer a vast array of roles and career paths in the public and private sectors. From modular building solutions to off-grid power, your professional journey can be as dynamic and varied as our services. At Wernick, excellence isn’t just a goal; it's our way of life. We pride ourselves on providing outstanding product quality and service, creating an environment where your work directly contributes to customer satisfaction and business success. We believe in nurturing talent from within. Through ongoing training and development opportunities, we invest in your future, ensuring that your career at Wernick is not just a job, but a journey of growth and learning. Our business model is streamlined to reduce bureaucracy, enabling you to work in an environment that values decisiveness and efficiency. This approach allows you to focus on what you do best, without unnecessary complications. We're committed to reducing our carbon footprint and ensuring a safe, positive working environment. Working with us means being part of a team that cares for the planet and its people. We believe everyone should have a clear path on how they can progress. That’s why we have developed the Wernick Way Forward, a personal development plan catered to each employee. With the Wernick Way Forward, we provide a roadmap that outlines clear and achievable steps for employees to follow in order to reach their career goals. Start your career with one of our trainee programmes. These are designed to help you develop and grow in our business and offer an advance career progression. The Trainee Yard Operative Programme offers individuals the opportunity to develop their skills and work as a Yard Operative at one of our Hire depots. Engage in hands‑on experience as you become a member of our team. The Graduate Training Programme opens doors to explore every aspect of the company. Gain valuable insights, mentorship and the tools needed to excel as a leader within our company. Feel confident in your role and enjoy what you do. We recognise the need to invest in training and development. By offering a range of training days/courses for our team we want to create an environment where you can move towards your career goals. We make sure that everyone who works with us has the resources they need to learn and develop their roles. We value mentoring and offer clear routes for career progression. At Wernick, you're more than an employee; you're a vital part of a team that’s building the future of construction. Join us in our journey of continuous innovation and commitment to quality, and let's be 'Altogether Stronger'. Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Free parking, Cycle to work, Referral bonus, Competitive salary, Life insurance, Long service recognition, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Shopping Cashback, Work With Charities, Social Opportunities, Annual Rise, Profit Share, Employee of the Month, Employee Recognition Scheme, Culture of recognition, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Long service awards, Service recognition increases to annual leave, Staff celebration events Not disclosed #J-18808-Ljbffr

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