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Russell Publishing is recruiting a Customer Success Account Manager to join our team, to manage a portfolio of high-value accounts, building deep trust and loyalty with key clients to strengthen their commitment to our brands and solutions. To succeed in the role, you will be commercially minded, require strong communication, customer service and relationship building skills along with the ability to manage multiple accounts and projects simultaneously. The successful applicant should have a minimum of 3 years’ experience working in account management, or a customer service role within a B2B environment. Key Responsibilities: • Steer customer satisfaction through proactive management of performance metrics, service quality, and delivered value., • Drive high levels of retention and foster growth through strategic relationship management and value delivery., • Identify and nurture opportunities for account growth, working in collaboration with internal stakeholders to enable upselling, cross-selling, and service expansion., • Coordinate centralized account management across key functions—including Sales, Marketing, Content, Client Services, and Finance—to ensure seamless communication, alignment, and delivery of campaigns and projects., • Prepare and maintains account health reports, highlighting performance, opportunities, and areas for improvement., • Conducts regular account health checks to monitor performance, satisfaction, and alignment with customer objectives. Key skills and experience: • 3 years’ experience working in account management, or a customer service role within a B2B environment., • Demonstrated success managing high-value or strategic customer accounts, • Strong understanding of marketing services, ROI measurement, and client success metrics., • Excellent interpersonal skills- clear and confident communicator at all levels., • Exceptional organisational and planning skills with flexibility to adapt to changes., • Strong Excel skills including the ability to produce reports., • Excellent communications skills., • Develop and maintain strong working relationships., • IT skills in Microsoft Office, including Word and Excel., • Understanding of CRM systems. Company Benefits: We are committed to ensuring everyone feels included, valued and appreciated and we offer a supportive, flexible working environment, amazing opportunities for personal and professional development. Other benefits also include: • Hybrid working (2 days in the office), • Pension contribution, • Free car parking, • Benefits platform with discounts, wellness and engagement tools, • Christmas closure, • Company events, • Learning & development Russell Publishing operates a hybrid working policy, with the ability to work from home up to 3 days per week. Our office is located in Brasted, Kent. About Us: Russell Publishing is a leading multimedia company delivering business content, insights and events worldwide across 5 brands: New Food Magazine, European Pharmaceutical Review, Drug Target Review, Global Railway Review and International Airport Review. We pride our business on putting our people first, enabling innovation within our service & product and continuous improvement – personally, professionally and across our services. Russell Publishing believes in equal opportunities, and we encourage inclusion and diversity. #marketingservices #publishing #media #customersuccess #hiring #accountmanagement #russellpublishing #rpl

Job Purpose: As UK Contracts Manager, you'll oversee the full lifecycle of contracts related to our clients airport shuttle services in the UK. This includes supplier agreements (e.g., bus operators, depots, maintenance), client/partnership contracts (e.g., airport authorities, corporate clients), and regulatory/compliance frameworks. You'll ensure all contracts align with company standards for safety, punctuality, sustainability, and customer satisfaction while driving cost efficiencies and supporting route expansions. Key Responsibilities • Manage and negotiate UK-specific contracts with bus operators, subcontractors, depots, fuel/maintenance providers, and airport stakeholders to secure reliable service delivery, • Monitor contract performance, KPIs (e.g., on-time performance, vehicle utilisation, compliance with PSV regulations), and SLAs; identify risks and implement corrective actions, • Handle contract renewals, variations, terminations, and dispute resolution in line with UK transport laws (e.g., Traffic Commissioners, DVSA, PSVAR compliance), • Collaborate with the UK Operations team to align contracts with daily scheduling, network planning, and real-time adjustments (e.g., flight delays), • Support tender processes and new route bids, including preparing commercial proposals and ensuring competitive pricing, • Maintain strong relationships with key partners to facilitate smooth operations and future growth, • Ensure full compliance with UK regulations (Traffic Commissioners, data protection/GDPR, health & safety, environmental standards) and internal company policies, • Report on contract performance metrics, cost savings, and risks to senior management; contribute to budgeting and forecasting, • Work cross-functionally with marketing, sales, finance, and IT teams to integrate contract terms into booking systems and customer communications Requirements & Qualificatio • Proven experience (3–7+ years) as a Contracts Manager, Commercial Manager, or similar in the UK bus/coach/transport sector (airport transfers, passenger transport, or public service vehicles preferred, • Strong knowledge of UK transport regulations (PSV Operator Licensing, Traffic Commissioners, DVSA standards, PSVAR accessibility, tachograph/compliance rules, • Experience negotiating and managing B2B contracts, subcontractors, and supplier agreements in a dynamic operational environmen, • Excellent commercial acumen with the ability to balance cost control, risk management, and service qualit, • Strong negotiation, analytical, and problem-solving skills; detail-oriented with a proactive mindset, • Proficiency in Microsoft Office (Excel for data analysis, contracts tracking); familiarity with transport management software an advantag, • Full UK driving licence preferred but not essentia, • Right to work in the UK; fluent English (additional languages a plus)

Repairs Manager – Kent based Housing Association £54,305 (Permanent) Full Time, Permanent We are working with a Kent based Housing Association who are seeking an experienced Repairs Manager to lead a team of engineers delivering responsive repairs and installations across West Kent and surrounding areas. This is a key operational role, responsible for driving performance, compliance, customer satisfaction and continuous service improvement. You will manage a field-based workforce, oversee day-to-day delivery, and deputise for the Operations Manager when required. Responsibilities • Line manage a team of engineers, including performance reviews, training and absence management, • Lead delivery of responsive repairs and installations, ensuring work is completed on time, within budget and to quality standards, • Oversee planned replacement and upgrade of heating and hot water systems, • Manage workforce capacity and scheduling to maximise productivity, • Improve first-time fix rates through van stock control, coaching and root cause analysis, • Carry out quality checks and safety audits to ensure full compliance with H&S, gas safety and industry regulations, • Work closely with planners, schedulers and subcontractors to resolve issues, • Support engineers with toolbox talks and ongoing skills development, • Respond to resident feedback and complaints, including face-to-face meetings where required, • Maintain accurate compliance records, cost controls and reporting, • Prepare service reports and contribute to service development and innovationRequirements, • Strong experience in responsive repairs / housing maintenance, • Proven management experience of field-based teams, • Contract and KPI management experience, • Up-to-date knowledge of gas safety, asbestos and H&S legislation, • Relevant trade qualification (NVQ Level 3 or equivalent experience), • IOSH Managing Safely (or similar), • Full UK driving licenceDesirable:, • Gas Safe / NICEIC (or equivalent), • Formal management qualification (ILM / CMI), • Knowledge of housing legislation and Decent Homes Standards, • Experience using housing or repairs scheduling systemsAdditional information, • Permanent position, • Office base: Sevenoaks, Kent (with travel across West Kent), • 42 hours per week (Mon–Thu 8am–5.30pm, Fri 8am–5pm), • On-call rota and occasional evening/weekend working

Job Description As Payroll Manager, you will lead the delivery of an accurate, compliant and customer-focused payroll service. Payroll Manager Location: Rectory Lodge, High Street, Brasted. You will provide clear payroll advice, support People Coordinators, and help improve and automate payroll pr

As Payroll Manager, you will lead the delivery of an accurate, compliant and customer-focused payroll service. You will provide clear payroll advice, support People Coordinators, and help improve and automate payroll processes. Strong knowledge of payroll regulations, legislation and procedures.

As Payroll Manager, you will lead the delivery of an accurate, compliant and customer‑focused payroll service. You will provide clear payroll advice, support People Coordinators, and help improve and automate payroll processes. Overall responsibility for the organisation’s payroll and pension sc

Neighbourhood Housing Officer (£38,037 per annum, full-time, 12 months maternity cover) Job Role We are looking for a proactive, people-focused Neighbourhood Housing Officer to support residents and ensure our shared ownership homes and neighbourhoods remain well managed and welcoming. You will help customers understand their shared ownership rights and responsibilities, supporting them with their journey with us. By offering clear guidance and building strong, positive relationships, you will help residents get the most from their homes and local area.This is a hands-on role involving estate visits, resolving issues, responding to concerns and ensuring our neighbourhoods are safe, attractive and well maintained. The successful candidate will have knowledge of housing, estate, leasehold or shared ownership management. You will have excellent customer service skills including the ability to build effective relationships, and confidence managing challenging conversations. This role provides the opportunity to make a real difference to shared owners, influence how neighbourhoods develop and contribute to a supportive, forward-thinking organisation focused on community wellbeing. If you are passionate about people, problem solving and positive communities, we'd welcome your application. About Us At West Kent we're passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special. Our vision is to deliver places to live and space to grow for our current and future residents. Our values guide us to how we do this from delivering on our promises , working with honesty, integrity and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun. Benefits We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Please see our website for more details about our benefits package. Location Details The role will have an office base of either our Sevenoaks or Swanley Office. We offer a flexible approach to hybrid working,with full-time colleagues basing themselves in the office twice a week. The successful candidate will need to have a full UK driving licence and access to a car as you will need to work flexibly across homes, offices and in the community. Application Information We will only consider applications submitted with a full CV and completed application form. Please read the job description for more information about the role. This can be found on our website. For an informal discussion, please contact Sean Richards, Community Safety Manager . (Please note if you cannot see an email address above, it will be available on this advert on our website). Advert Closing Date : 9am on 2 March 2026 Interview Date: 13 March 2026 TPBN1_UKTJ

Internal Sales Engineer Company Overview: For over 75 years, WIKA has been a renowned partner and competent specialist for any task in the field of measurement technology. With steadily growing efficiency, innovative technologies are applied when developing new products and system solutions. The reliability of the products and the readiness to face all challenges of the market have been the key factors for WIKA achieving a leading position in the global market. Within the WIKA Group, currently 11,200 employees are dedicated to maintain and improve technology in pressure, temperature, force and level measurement, and also in the fields of flow measurement, calibration and SF 6 gas solutions. WIKA Instruments in Sevenoaks provide pressure, temperature, level, flow, force and related calibration instruments. Our facility includes an engineering services department with repair, modification and calibration capability as well as incorporating the TC Fluid Control, level manufacturing capability and our ATEX approved electrical temperature manufacturing line. We are now looking for an accounts payable to join our team. Your Activities: Technical sales and support for WIKA's entire product range. Qualify new enquiries via telephone or email as required, working with the Area Sales Managers as necessary Respond in a professional and technically competent manner to customer enquiries within the time frame expected by the enquirer and in accordance to the WIKA Sales Charter. Responsible for quoting nominated key accounts accurately and professionally within an agreed time frame. Generation of quotes and supporting documents as required using the Company ERP/CRM system. Management of Activities, Opportunities and all customer touch points via the Company CRM system. Ensure robust quotation follow-ups are carried out according to Area, Division and Company Dashboard targets and log details of the follow ups in the Activity fields in the Company CRM System. Work with the Internal Sales Team Leader, Internal Sales Manager; Area Sales Manager and Product Sales Specialists to maximise opportunities, be effective and operate in the most efficient way to retain all current business and to win new business. Demonstrate proactive communication to our customers to capitalise on all opportunities. Demonstrate a proactive process to develop business within your sales area. Take complete ownership of the sales process from opportunity through to delivery of the goods. Negotiate suitable purchase pricing and delivery times to maximise margin and meet customer expectations to win new business. Keep all negotiation records on our ERP/CRM and ensure these are communicated to the team members. Be aware of both individual and departmental expected standards, objectives, targets and commitments of the WIKA Sales Charter and ensure they are maintained at all times. Liaise with Customer Service Team to make sure orders are processed correctly, within the agreed time frame and in accordance with the Company's procedures, WIKA Sales Charter and work instructions. Work with the Quality Team providing technical expertise to Investigate and provide professional and responsive query resolution to customer claims, complaints and facilitate satisfactory resolution. Actively contribute to the continuous improvement process, including Kaizen activities and commitment to the WIKA Sales Charter. Travel to any of the WIKA UK offices as and when required for meetings, training and/or any other business related topics that require your attendance. Work with the Internal Sales Manager & Management Team on other projects and assignments where appropriate. Your Profile: Strong understanding of technical products, ideally within instrumentation, measurement, engineering, or industrial equipment. Ability to interpret technical enquiries and provide accurate, competent responses. Experience in technical sales, inside sales, or customer-facing engineering roles. Demonstrates ownership of the full sales cycle from enquiry through to delivery. Works well within a team environment, across sales, customer service, quality, and management. Experience using CRM systems to manage activities, opportunities, and customer touchpoints. Strong organisational skills with the ability to manage multiple enquiries, quotes, and follow-ups simultaneously with the ability to work to targets, KPIs, and deadlines. Professional, proactive communication style across phone, email, and written channels. Displays a continuous improvement mindset and willingness to contribute to team and process enhancements Internal Sales Engineer TPBN1_UKTJ

The duties of the Account Manager role will incl.

Act as an escalation point for Customer Service Advisors, guiding them in resolving issues and ensuring customer satisfaction. Customer Service Manager Location: Tunbridge Wells Salary: Circa £37,000 per annum DOE + Quarterly bonus + 25 days holiday + BH, Healthshare, Pension, Parking. Are you

Service Delivery / Customer Support Manager. Service Delivery / Customer Support Manager. When ERP software sits at the heart of a business, customer service isn’t a function – it’s a promise.

Keywords: Account Manager, Account Executive, Customer Service, Sales, Sales Executive, Telesales. Account Manager – Customer Service. We specialize in offering exceptional express delivery services, a wide product range, and outstanding customer support.

Job Title: Customer Service Manager Salary: £40,000 - £45,000 Location: Southampton Working Pattern: Fully on-site Contract: 6-month fixed-term contract

Job Description Customer Service Coordinator Derbyshire £26-£27k Min 3 months poses Perm Your new company Working at our client's modern office in Derby, you will report to the Customer Service Manager/Head of Customer Service. Ensure customers experience a smooth transition Work closely wit

A great opportunity for someone naturally organised, curious and good with people who wants to build a long-term career in account management, customer experience or brand development. This role sits at the centre of the team, supporting customers, helping a key product range grow, and learning how

As our Service Delivery / Customer Support Manager, you’ll lead the team that customers rely on when it matters most. An experienced customer service or service operations leader. Now, as we continue to scale our award-winning ERP SaaS platform, we’re looking for aService Delivery / Customer Sup

In this pivotal role, you'll drive profitability through effective sales activities and exceptional customer service. A leading retail company is seeking a Store Manager for their Derby branch.

Provide a customer facing contact point to support the delivery and project management of the Penetration testing service by executing daily customer penetration testing request and oversee requests. Drive regional customer feedback loops to inform service value propositions. Partner with developmen

Help your customers achieve their business goals and outcomes on the Salesforce platform by:* Coordinating the completion of the Signature Success catalog of services as required for your customer* Providing timely, proactive Salesforce feature guidance based on the areas of interest for your custom

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A leading fibre connectivity provider in the UK seeks a Service Manager to oversee partnerships with customers and suppliers, ensuring service delivery meets standards and business value. The role involves managing performance, driving continuous service improvement, and maintaining customer satisfa

The Customer Success team within Signature Success is looking for a driven and customer-focused Customer Success Manager (CSM) to serve as a primary contact point for Salesforce's largest and highest-profile customers. The Customer Success Manager maintains awareness of the customer's key events, ne

As our Service Delivery / Customer Support Manager, you ll lead the team that customers rely on when it matters most. Service Delivery / Customer Support Manager. An experienced customer service or service operations leader.

Provide friendly, helpful customer and product support. Build positive relationships with customers and spot opportunities to add value. Interested in developing a career in account management, customer experience or brand management.

We are seeking an enthusiastic and experienced Sales Manager to lead and energise our Telesales, Customer Service, and Sales Administration teams. Lead, coach, and motivate the Telesales, Customer Service, and Sales Admin teams to achieve sales and service excellence. Customer Satisfaction: Improvem

A leading automotive service provider in the UK is seeking an Assistant Manager to work alongside the Centre Manager. Candidates should have strong technical knowledge, experience in customer satisfaction management, and the ability to train and motivate staff. This position is critical for ensuring

You will be responsible for managing teams of parts, vehicle technicians, and service advisors, while ensuring outstanding customer service. A leading automotive retailer in England is seeking an Aftersales Manager for their aftersales department.

The Senior Customer Success Manager (CSM) – Service owns the strategic technical relationship with Sprinklr’s enterprise customers in customer service, CX, and contact center operations. Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified‑CXM), em

The Senior Customer Experience Manager is responsible for leading a team that ensures exceptional service delivery to customers through effective order management, proactive communication, and data-driven decision-making. Lead, coach, and develop a high-performing Customer Experience and Customer Se

The candidate will assist in overseeing daily operations, ensuring high standards of customer service and team performance. A global luggage brand is seeking an Assistant Store Manager for their LIPAULT store in London.

Key services include frontline customer service, service user welfare, data input, procurement and financial management, ICT and administration support for the delivery of the Planning and Building Standards Service. Educated to SVQ Level 3 in Business Administration or equivalent, or experience at

Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application.Plenty of ups, downs and curveballs.With a career as a Team Leader at Sage Care every day will be different to the next.Each will offer you the opportunity to do meaningful and

Workshop Team Leader - Fabrication.Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.Yolk Recruitment are supporting the recruitment of Fabrication Team Leaders to manage welding and fabrication teams within a busy manufacturin

Managerial and technical leadership of an electronics design team.

Are you a dedicated Quality Team Leader with a strong commitment to excellence and continuous improvement in automotive manufacturing?.Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.Shift allowance of 25% payrate

Leading a small team of engineers, you will ensure efficient maintenance, service and xwzovoh repair of a variety of Material Handling Equipment (MHE), while upholding high standards of performanc.

Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.Working in our Childrens Homes means being a part of a young persons day to day life.This means being there for the highest highs and lowest lows.Our team leaders ena

Are you looking for a rewarding career where you can really make a difference? Are you an experienced care professional looking for a change?.You may be looking for a new challenge within a different setting.Come and join the Agincare family as a Care Team Leader!.Click here to view the care xwzovoh

Hire & Sales Account Manager (Construction Equipment).

We're looking for a relationship expert, ideally with a technical background and some exposure to a distribution network.You will be looking to progress your career with a growing business and want to move into a role that can offer a broader remit.Maximise your chances of a successful application t

Infrastructure Electrical & Mechanical Team Leader.Wednesbury Depot, Potters Lane, WS10 0AR.Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.MML Pension, 25 days holiday plus Bank Holidays & Free travel on Tram & NX Bus for you an

Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.We are a leading manufacturer of high-quality.As demand continues to grow, we are expanding our commercial team and looking for a driven.

This role is responsible for managing strategic customer accounts, driving xwzovoh sales and margin performance, and ensuring service levels consistently exceed. An established and fast-growing food and fresh produce business is seeking an experienced Account Manager to lead and develop key customer

We're recruiting for a highly successful, design-led supplier that's doubling down on the UK market and looking for a Senior Account Manager.

WATER TREATMENT ACCOUNT MANAGER | SCOTLAND. Were looking for a water treatment account manager to join a leading global business.