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1st/2nd Line Support Analyst - £180 - £200 per day – Initial 3 Month contract (Inside IR35) – 5 days onsite (Based in London) - Government Organisation We are seeking an experienced 1st/2nd Line Support Analyst to join our dynamic IT team. This role is ideal for someone with a strong technical background and a passion for delivering exceptional customer service. You will be the first point of contact for IT issues, providing support both remotely and in person. Role and Responsibilities • Deliver outstanding customer service via phone, email, and face-to-face interactions., • Diagnose and resolve technical issues efficiently, escalating when necessary., • Support Windows 10/11 environments and Microsoft Office 365 applications., • Assist with AOVPN, Autopilot, and Azure configurations (preferred)., • Provide remote support using VPN and other remote tools., • Manage Active Directory tasks, including user account administration., • Support iOS and Android mobile devices., • Perform basic hardware diagnostics and troubleshooting for laptops and related equipment., • Utilize IT Service Management (ITSM) and Asset Management tools., • Adhere to ITIL best practices and contribute to process improvements. Essential Skills & Experience • Minimum 3+ years in IT support roles., • Strong problem-solving skills and ability to work under pressure., • Excellent communication and interpersonal skills., • Windows 10/11 and Office 365, • VPN and remote support tools, • Active Directory, • Mobile device support (iOS & Android), • Familiarity with ITIL principles and ITSM tools. Rate & Details • Competitive rate: £180 - £200 per day (Inside IR35), • 3 Month Contract, • Full-time, 5 days per week on-site (London) 1st/2nd Line Support Analyst - £180 - £200 per day – Initial 3 Month contract (Inside IR35) – 5 days onsite (Based in London) - Government Organisation

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Role: Software Engineer Location: Dundee Grade: G11 Salary: £48,000 - 55,000 p/a You will join the Services Engineering department within the COO’s organization, as part of the Smart Services team. Our mission is to deliver intelligent, automated solutions that transform how NCR Atleos supports its global customer base. Smart Services leverages cutting-edge technologies to enable predictive maintenance, remote diagnostics, and proactive service delivery, helping customers reduce downtime and optimize operations. This is an opportunity to work on high-impact projects that combine software engineering excellence with innovation in service automation. You’ll collaborate with talented engineers and product experts to build scalable, containerized applications that power NCR Atleos' next-generation service ecosystem. We are seeking a Software Engineer with strong expertise in Python development, containerization technologies, and SQL to join our dynamic team. This role involves designing, developing, and maintaining scalable software solutions that power mission-critical applications. Key Areas of Responsibility • Design, develop, and maintain software applications using Python., • Implement and manage containerized environments (Docker, Kubernetes) for deployment and scalability., • Write and maintain unit tests to ensure code quality and reliability., • Develop and optimize SQL queries and database schemas for high-performance data operations., • Collaborate with cross-functional teams to deliver robust and secure solutions., • Participate in code reviews, troubleshooting, and performance tuning., • Bachelor’s degree in Computer Science, Software Engineering, or related field (or equivalent experience)., • 3-5 years' experience in Python programming and related frameworks., • Hands-on experience with containerization tools (Docker, Kubernetes)., • Strong understanding of unit testing frameworks (e.g., pytest, unittest)., • Solid knowledge of SQL and relational database design., • Experience with cloud platforms (AWS, Azure, or GCP)., • Knowledge of microservices architecture.

Are you passionate about education and customer success? Join Tribal as a Customer Advisory and Professional Services Consultant to support our current and new Customers unlock the full potential of our EBS system. About Tribal Tribal is a leading EdTech business providing market leading software solutions to the global education market. We strive to research, develop and deliver the products, services and solutions needed by education institutes worldwide to support their primary goals of educating students, providing optimum learning experiences and ultimately delivering successful outcomes. Tribal EBS is a modular student information system (SIS) designed for further education, Higher Education and vocational training organisations to manage and streamline student data, operations, and engagement. It provides a single, cohesive view of an institution’s learners, staff, and processes, with real-time reporting and customisable functionality due to the modular-based design. The Role: We’re looking for a dynamic professional to support customers in successful implementation of our EBS software and encourage strategic customer engagement. This role combines, project delivery, ongoing consultancy and customer advise and support, to ensure customers achieve maximum value from our solutions. We are looking for people who can demonstrate the following skills and experience: • Project Management with the ability to plan, manage, and deliver projects within scope, time, and budget., • Providing software training, consultancy and advisory and services with the goal of empowering customer to optimise their software usage., • Ability to drive effective engagement with stakeholders at various levels and build collaborative relationships, with a focus on strategic product adoption and expansion., • Influencing internal product development and service improvements., • Supporting business development in pre-sales activities, including demonstrations and tender responses., • Managing customer incidents and escalations, ensuring timely resolution and clear communication., • Confident working independently and in a remote environment. It would be great if you had: Working knowledge of our EBS software, OR Experience working with another student information system. What can Tribal offer you? We offer a range of exceptional benefits to support your wellbeing and work-life balance, including a comprehensive Health Cash Plan, Private Medical Insurance and Employee Assistance Programme, along with a generous parental leave package and the ability to buy or sell holiday each year. We also offer the option of working overseas for up to 8 weeks per year. You'll also have access to E-Learning opportunities to enhance your skills, Volunteer Days to give back to your community and access to Achievers, our reward and recognition platform, to ensure you can thrive both personally and professionally in a supportive and rewarding environment. We’re committed to creating an environment that enables employees to balance their responsibilities inside and outside of work and encourage and support a range of flexible working patterns for all colleagues. If you need flexibility, apply and discuss your needs with us. As an equal opportunity employer, Tribal celebrate diversity and are committed to creating an inclusive environment for all employees. We make sure that our recruitment and selection processes never discriminate based upon any protected characteristics and actively welcome applications from all groups, not least those underrepresented in the tech sector. Note to all applicants - Tribal reserve the right to close an advertisement to applications ahead of the advertised closure date. For this reason, shortlisting may take place prior to the closing date on some occasions. With this in mind, please do not hesitate to apply early.

This role is part of our Remote Monitoring Solutions product line. For more information about our product line: As an Aftersales administrator, you will be working closely in handling requests & sales opportunities provided by the Customer Support Team, the Business Development Team and the Aftersales Manager. You will work from our Milton Keynes office with the flexibility to work from home. Be a part of something bigger. At Eddyfi Technologies, we’re proud to push the boundaries of innovation to support the industries the world depends on every day. From energy and transportation to infrastructure and beyond, our technologies help protect critical assets, safeguard the environment, and ultimately, save lives. As a world-renowned company, we’re behind some of the most advanced systems in the world—delivering cutting-edge solutions through ET & UT, Remote Monitoring, Nuclear Steam Generators, Automated Vision Systems, and Robotics. And we’re just getting started. If you’re passionate about technology and want your work to make a real impact, we’d love to hear from you. Our values • We are customer-centric, • We innovate with a purpose, • We are results-oriented, • Collaborating with experts dedicated to innovation and excellence in a dynamic environment., • Becoming part of an organization that values commitment, initiative, and collaboration to help achieve common goals., • Joining a rapidly expanding company offering long-term development and success opportunities., • Responsible for service subscription renewals globally. Involves validating order and service details, keeping record of the service subscription, checking the status of the equipment and preparing the invoice for finance to send to the customer., • Actively manage and support various departments in reducing sim costs by concluding with customers that a project has ended and they no longer require equipment., • Co-ordinate refurbishments from the point a customer requests for equipment to be assessed to the point it is returned. Additionally issue and process replacement equipment requests raised by the customer support team., • Assist in day-to-day commercial aspects of aftersales activities including additional orders, site visits, remote support tasks, upgrades and training., • Maintaining good communication with customers and the teams within Senceive to prepare quotations, process sales orders in line with the company commercial guidelines., • Keeping track and following through on quotations and sales orders, chasing customers and Senceive teams, escalating enquiries where needed., • Coordinating the returns process through all departments., • A flexible, well organised approach with the ability to react quickly, multi-task and work to varying priorities and deadlines to meet the needs of the business., • Strong analytical skills and close attention to detail with good initiative and decision making., • A positive, professional attitude and a desire to complete tasks to the highest standard., • A strong, pleasant, professional communicator at all levels, with excellent interpersonal, verbal, and written communication skills., • Self-motivated with a proven ability to perform under pressure., • Essential, • Experience in providing quality customer service, • Experience in admin / process coordination, • Strong analytical skills, • Able to work with Excel, Word, and other Office apps, • Fluent in English, • Desirable, • Experience working in a B2B or corporate environment, • Experience Rail, Infrastructure and construction markets, • Experience using Salesforce & SAP

PURPOSE OF THE ROLE You will play a vital role in D365 F&O or CE Support, taking responsibility for providing prompt and professional 2nd Level Support to the HSO Customer base according to SLA and Customer Contractual requirements. REPORTING LINE As part of the Support Team, you will report to a Support Team Lead. JOB FUNCTION • Ensure all support tickets are effectively managed with minimum disruption to the client., • Support issues are responded to and resolved/plan established within agreed timescales., • Provide regular feedback to customers regarding the progress of support ticket status., • Test own allocated developments/fixes before delivering to customers., • Take responsibility for the successful Support Delivery to a number of your owned ‘key accounts’., • Build great relationships and become a Trusted Advisor to your owned customers., • Work as part of a the wider Managed Services team., • Participate and engage in cross team knowledge transfer to ensure best use of staff resources and inter-departmental growth and development across various Industry teams and Service Lines., • Dynamics AX or D365 Finance & Operations configuration experience., • One or more specialist Microsoft Dynamics 365 competency would be a distinct advantage, • Manufacturing/Production knowledge, • Retail/Commerce, • Finance /Projects, • Supply Chain Management, • Service Management, • Asset Management, • Professional Services, • Technical knowledge including SQL Server, Performance investigation, SSRS reports, Logic Apps, Azure, BI Services., • Excellent communication and customer interaction skills., • Ability to work under pressure and meet agreed targets., • Learn and keep up to date with industry-specific functionalities within D365 F&O or D365 CE relevant to customer engagements., • Demonstrate a collaborative, supportive, and inclusive attitude on Support Projects.

Senior Account Manager - Sizewell C; EDF Account Team Job Title: Senior Account Manager Reporting to: Client Services Manager Salary: up to £41,000 + Managed Solutions commission scheme Role Objective: To manage and develop client relationships ensuring the delivery of our managed solutions offering and identifying new opportunities. You will act as a key point of contact for the client, ensuring effective recruitment strategies. You will take a proactive role in identifying market trends, providing insights and positioning Rullion's services in a way that drives the client's long-term goals. You're Good At / You Are: • Communicating effectively. You can articulate ideas, actively listen to customers' needs and convey information in a compelling manner., • Translating client needs into measurable outcomes that deliver value, • Understanding IR35 compliance and the different engagement routes for non-permanent resource i.e. PAYE, Umbrella and Statement of work., • Spotting opportunities, presenting propositions and negotiating contracts., • Being able to understand the emotions of others so you can adapt your approach accordingly., • Building strong and lasting relationships with clients by establishing rapport, gaining trust and nurturing partnerships with key stakeholders., • Client Centric, understanding client needs deeply and providing workforce solutions, including Statement of work engagements and Train to Deploy solutions., • Great at problem solving. You can analyse situations, identify issues and develop innovate solutions to address challenges., • Delivering results and taking personal responsibility for achieving positive outcomes., • Bouncing back when something doesn't quite go to plan and keeping a positive outlook., • Commercially minded and have strong business acumen., • A strategic thinker, you understand business goals and develop long-term plans., • Someone who has a thirst for knowledge and are committed to continuous learning. What You'll Do: • Actively seeks new business and identifies cross-selling and up-selling opportunities to grow the account., • Provide assistance to the hiring managers on workforce solutions., • Define outcomes that align to the client expectations and ensure they are measurable, • Work with clients and associates to develop Statement of work engagements ensuring that they are compliant and limit any IR35 risk, • Build and nurture strong customer relationships, fostering connections and engaging with senior stakeholders., • Understand the needs of your stakeholders and provide tailored support and maintain open lines of communication to establish yourself as a trusted partner., • Proactively develop existing client relationships while forging new ones, expanding our network and creating opportunities for growth., • In conjunction with the client service manager, to enhance the existing service to accounts through bespoke, innovative resourcing exercises., • Provide a dedicated customer service, contributing to maintaining high satisfaction levels., • Enhance the client relationship by consistently adding value. Identify areas for improvement, act on feedback and provide market insights and benchmarking information., • Efficiently deliver against active requirements, managing niche roles when required. Your ability to navigate diverse recruitment needs ensures timely and successful outcomes for both clients and candidates., • Take the initiative to proactively grow relevant candidate talent pools, ensuring we have a robust pipeline to meet evolving requirements. By staying ahead of the curve, you position us to attract and secure top talent., • Provide on-site support and guidance to clients and candidates, establishing a strong presence and offering expert advice., • Identify areas of leakage, investigating sources of lost revenue or missed opportunities., • Monitor the NPS satisfaction survey, working with the client service manager on action planning and enhancements., • Produce MI to monitor productivity, identify current base line and recommend improvements., • Ensure strict compliance with all legislation and company and client-specific policies and procedures. What We Expect of You: • Deliver against budget of NFI and contribution for all shared service allocated MSP / RPO account., • Achieve Statement of work delivery targets and ensure outcomes are met., • Achieve the agreed Account specific SLAs and KPIs., • Ensure the Team achieves agreed KPIs and targets., • Achieve the agreed company minimum target NPS score., • Grow new service opportunities., • Achieve 100% compliance metrics., • Showcase a commitment to Rullion's values and bring our company and leadership competencies to life., • Unlock your full potential. What You Bring to the Role: • Proven track record in recruitment account management., • Previous experience within recruitment, either as a 360 consultant or from an internal MSP / RPO background. Ideally within the Energy / Infrastructure sector., • A great personality., • Commercial insight., • Understanding of Rullion products and services to identify new opportunities and help clients get work done., • Significant exposure of working collaboratively with external senior stakeholders. Working in the nuclear new build team, this role is focused on the Sizewell C project. This is a remote role but with regular site presence required in Suffolk, and site offices in Ipswich and London. Reporting to Alan Waugh, Client Services Manager; please contact to directly for any further information

Company Description/ Business Unit Location: London (hybrid working 3 office days per week) Employment Type: 12-Month Fixed Term Contract Think the AA is just about roadside assistance? Think again. For over a century, we've been evolving and adapting. Today, as the nation's leading motoring organisation, we offer a wide range of products and services to millions of customers. From roadside assistance to home and motor insurance, and the latest driving technologies, we have it all. As we continue to expand, diversify, and modernise, joining us as a Senior Digital Business Analyst means you'll play a crucial role in our success and be part of this exciting motoring journey. Our Chief Operating Office (COO) are the backbone of The AA, providing both stability and structure to support growth and innovation. We are the drivers of change. This is the job We’re looking for a highly capable Senior Digital Business Analyst to join our growing Digital team on a 12-month fixed term contract. Working as part of an Agile Scrum team, you’ll drive the end-to-end requirements lifecycle, from initial discovery and stakeholder engagement through to high-quality user stories ready for development. You’ll bring structure, clarity, and analytical rigour to complex digital initiatives, helping us deliver customer-centric journeys and internal efficiencies. You’ll also act as a trusted partner to Product Owners and a mentor to other BAs in the team. What will I be doing? • Owning the intake and analysis of digital requirements, translating them into clear, testable user stories and epics., • Collaborating closely with stakeholders to define, refine and prioritise a well-organised product backlog., • Leading workshops, mapping “As-Is” and “To-Be” processes and identifying opportunities for improvement across digital journeys., • Working day-to-day with developers and QA to ensure stories meet the Definition of Ready and support smooth delivery through each sprint., • Conducting impact assessments, evaluating proposed solutions, and contributing to MVP definition and user experience reviews., • Proven experience as a Business Analyst within an Agile digital environment, including story writing, mapping and prioritisation., • Strong skills in requirements elicitation, process modelling, data analysis and backlog management., • Excellent communication skills with the ability to engage professionally with stakeholders at all levels, including senior leadership., • Good working knowledge of Agile software development, Jira, and collaborative tools such as Miro., • Strong technical awareness with architecture fundamentals, data flows, development and testing approaches., • 25 days annual leave plus bank holidays + holiday buying scheme, • Worksave pension scheme with up to 7% employer contribution, • Free AA breakdown membership from Day 1 plus 50% discount for family and friends, • Discounts on AA products including car and home insurance, • Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more, • Company funded life assurance, • Diverse learning and development opportunities to support you to progress in your career

Razorblue Role We are looking for an Account Manager to join our growing team of like-minded tech people - based in either our Manchester or Stockton-on-Tees office. Should you choose to accept, your responsibilities will encompass: • Operate as the lead point of contact for your portfolio of clients., • Build and maintain strong, long-lasting customer relationships., • Hold regular reviews with clients in accordance with Account Management Procedure, • Ensure the timely and successful delivery of our solutions according to customer needs and objectives., • Liaise with technical teams to design and develop tailored IT solutions that meet the client’s needs, • Strong communication, presentation, and relationship-building skills, • Excellent time management and attention to detail, • Adaptable and proactive approach to evolving client needs, • Proficiency with Microsoft Office suite, • Must hold full clean UK Driving Licence, • Must be able to deal with technical product information, • Excellent proven IT background, ideally for a Microsoft Partner/Managed Service Provider, • Ability to persuade, influence and negotiate effectively at all levels within and outside the organisation., • Well versed in managing a busy workload and adhering to deadlines., • Base salary of £30,000-£35,000 per annum depending on skills and knowledge + commission, • Hybrid working - After probation, split time evenly between office and home, • Flexible working to suit your work life fit, • 25 days holidays per annum + public holidays + the ability to purchase 10 more, • Your birthday off (Obviously!), • £2000 Referral Scheme Bonus – if you know any other techies that want to join us, • Enhanced maternity, paternity, adoption + Baby bonus (Family is important to us), • Fully funded training and accreditations to expand your skillset, • Two paid charity volunteering days per year, • Discounted Broadband (Necessity), • Life insurance, • Private Health Insurance with Vitality Health, • Quarterly team social fund, • Cycle to Work scheme, • Gear up with the latest tech toys through our partnership with Currys

Adnodd is a Welsh Government arm’s length body that leads and coordinates the provision of educational resources in both Welsh and English to support and inspire the teaching and learning of the Curriculum for Wales. Our vision is that all learners and practitioners, whatever their backgrounds, have the right to high quality educational resources that will spark their imagination, support their well-being, and encourage a life-long love of learning. Our work involves exploring future trends and identifying gaps in the current provision through research and engagement. We address evidenced needs by commissioning high-quality adaptable and accessible resources which will enrich cross-curricular learning. We work collaboratively with a range of stakeholders, including practitioners, learners, educational bodies, Welsh Government, suppliers, and national and grass-roots organisations. Using evaluation and evidence, we demonstrate how our work supports the needs of learners and practitioners. From 2025 to 2028, our work will be guided by three strategic focus areas: literacy, equity and anti-racism, and wellbeing. These priorities reflect urgent national challenges and aim to address resource gaps and inequalities affecting learners and educators. Every commissioned resource will support one or more of these areas, ensuring meaningful impact across the Curriculum for Wales. By fostering collaboration and drawing on best practices, we will empower schools to create inclusive, confident, and resilient learning environments. Job Overview: As the Commissioning and Quality Officer, you will provide operational and administrative support to the commissioning and quality assurance team, supporting the implementation of strategies and plan to ensure the timely delivery of high-quality, bilingual, inclusive resources that support the teaching and learning of the Curriculum for Wales. You will work within a cross-functional team to support the planning and monitoring of commissioning and quality assurance projects, building and developing effective relationships with stakeholders. You will use your initiative to drive continuous improvement and ensure the smooth delivery of commissioning and quality assurance projects. Responsibilities: Commissioning and Quality Assurance • Support the delivery of multiple commissioning projects from planning through to execution and evaluation to secure timely, high-quality, bilingual resources and value for money., • Create and implement plans for commissioning and quality assurance workstreams, effectively managing and reporting on progress, costs and risks., • Help to implement and apply a rigorous quality assurance and approvals process to maintain high standards in all commissioned resources., • Ensure that commissioning documentation is up-to-date and of a high standard in terms of format and style. Stakeholder Engagement • Collaborate effectively with practitioners, content creators, and stakeholders to achieve Adnodd’s operational and strategic goals., • Respond to and resolve enquiries from suppliers, schools, learners, and parents providing high-quality customer service and engagement., • Plan and arrange meetings and workshops with a range of stakeholders to support the delivery of objectives. Operational support • Prepare reports, meeting notes and briefing papers for dissemination among internal and external stakeholders., • Ensure that accurate and current records are maintained in line with Adnodd’s systems and policies, • Suggest and develop ideas for improvement to Adnodd’s commissioning systems and processes, • Plan, organise and run regular meetings for internal stakeholders to discuss projects and objectives, • Identify, manage and report on operational risks associated with commissioning and quality assurance projects and processes, • Analyse data to support decision-making processes and to identify and prioritise needs, gaps, and opportunities based on operational and strategic goals., • Contribute to evidence-based decision-making and evaluation activities. Meeting the needs of current and future learners • Champion bilingualism, diversity, inclusion, accessibility, and sustainability in all areas of work Person Specification: The ideal candidate for this role possesses the following qualifications and attributes: Experience: • Proven experience in administration, procurement, or related roles., • Ability to maintain and coordinate relationships with stakeholders., • Familiarity with the Curriculum for Wales and educational resource development, • Experience in project management is desirable Skills: • Excellent interpersonal, communication, and stakeholder relationship skills, capable of working effectively in a team and with a diverse range of stakeholders., • Strong planning and organisational skills and ability to manage multiple, competing priorities and tasks., • Proficient in Microsoft 365 and other related software Attributes: • Passion for education and commitment to bilingualism., • A good team player able to see and do what’s needed to achieve positive overall outcomes., • Highly motivated and able to work undirected, • Strong attention detail. Language Proficiency: • This role requires strong written and communication skills., • At least an intermediate level of Cymraeg (Welsh) is required for this role., • Adnodd is committed to support staff to further develop their Cymraeg skills and confidence. Education: • A relevant degree or equivalent qualification is desirable Why Join Us: At Adnodd, you will be at the forefront of influencing and shaping how bilingual educational resources are developed and used in in Wales. This role offers the opportunity to significantly impact how content is created, shared and delivered, ensuring it meets the diverse needs of all learners across the system. Join us in our mission to create a legacy of rich, inclusive learning experiences that support and inspire practitioners and learners alike. The Commissioning and Quality Officer will play a crucial role in ensuring that learners and practitioners in Wales have fair and equal access to high quality bilingual educational resources that will spark their imagination, support their well-being, and encourage a life-long love of learning. At Adnodd, we are committed to building a diverse, inclusive, and empowering workplace where everyone belongs. We welcome applications from people of all backgrounds and identities, especially those from underrepresented communities, including disabled people and individuals from global majority backgrounds. We are committed to equity and inclusion in our recruitment process and across our organisation. If you require any adjustments during the application process, please let us know. We believe that diverse experiences and perspectives enhance our ability to serve the public and create a more inclusive Wales. Overview of main Terms and Conditions Salary: £34,011 (4 point salary scale to £36,182) Location: Remote/Home-working Working Hours: 37.5 hours a week (full time equivalent) Start Date: As soon as possible Pension: Civil Service Pension Scheme Annual Leave: 30 days & 8 Bank Holidays Additional Leave: St David’s Day Other benefits: Empowering Environment, Flexible Working, Occupational Sick Pay, Enhanced occupational maternity/adoption/shared parental leave/paternity/bereavement pay. Probation: 6 months Application and interviews Applicants are invited to submit a CV and a statement of suitability for the role by 12 midday on Thursday 8th January 2026. The statement should be no more than 2 sides of A4 font Arial size 12. Interview & Assessment Date: 15th January 2026 Interview & Assessment Location: Tramshed Tech, Pendyris Street, Cardiff

🌟 National Account Manager - Catering & Non-Food Supplies | Remote • Remote National Account Position, • Global player with a strong UK presence, • Outstanding training & career progression Location: England (Flexible) About the Company A well-established UK distributor of non-food consumables is expanding its national accounts team following sustained growth across key sectors. They supply a range of businesses with paper products, hygiene and cleaning supplies, medical disposables, and food packaging. With a strong national network and an excellent reputation for service and reliability, the company offers comprehensive training, ongoing development, and strong progression opportunities. The Role We are seeking a commercially focused National Account Manager to support and develop a mixed portfolio of existing national accounts across pub groups, QSR, leisure, and travel sectors. Alongside account development, you will play a key part in identifying and onboarding new customer groups to support wider business growth. Key responsibilities: • Manage, retain, and develop a portfolio of national accounts., • Identify new opportunities within aligned customer groups including:, • Pub groups, • Leisure (bowling centres, garden centres, casinos, service stations), • QSR and high-street food brands, • Travel & transport (e.g., ferry operators), • Deliver account plans that drive long-term growth and profitability., • Manage tenders, pricing proposals, and commercial negotiations at senior level., • Work collaboratively with internal teams to ensure service excellence., • Weekly structure includes:, • 1 office day (7 regional options available in England), • 1 day working from home, • 3 days meeting customers across the UK, • Overnight stays will be required; full autonomy over diary and territory planning. About You • Experience managing national or large multi-site accounts., • A background selling into similar customer channels (pub groups, QSR, leisure, travel)., • Strong commercial and analytical skills, with experience negotiating at procurement level., • The ability to manage complex pipelines and long-term customer programmes., • A full UK driving licence. What's on Offer • Competitive base salary of £45k-£50k, • OTE £54k-£60k, • Fully expensed company car, • Share scheme & employee assistance programme, • Pension, healthcare, laptop, mobile, fuel card, • 25 days holiday, • Home office support Ready to take the next step? Apply today!

Eque2 is one of the most innovative providers of construction-specific software solutions to the UK and Irish Marketplace, leading the way in delivering specialist software and services across multiple sectors and industries. Eque2 has developed industry-leading applications across estimating, job costing, and service & maintenance, bringing value to every business and user we work with. We have a range of solutions that enable us to target all sizes of construction companies from c£1m t/o to c£1.5Bn t/o. All of the products are relatively complex, with implementation ranging from 5 days to 100 days. We’re proud to have been certified as a “Great Place to Work” for three consecutive years, reflecting our commitment to employee wellbeing, comprehensive benefits, and ongoing personal development opportunities. Now that our continued growth has surpassed £30m turnover, we are looking to strengthen our Technical Support team with the addition of a Technical Support Specialist. Role Summary We are seeking a motivated Technical Support Specialist to join our growing Support team, delivering high-quality assistance to customers and partners across our Small to Medium Business product range. You'll be part of a collaborative team, providing expert support via phone and email, helping to ensure our clients get the most from their Eque2 solutions. Based in our Newburn (Newcastle) office, this hybrid role offers the opportunity to work from home up to 3 days per week following successful completion of probation. About you You'll be a proactive and customer-focused individual with a passion for technology and problem-solving. With strong communication skills and a logical approach, you thrive in a support environment where every day brings a new challenge. You enjoy working as part of a team but are equally confident taking ownership of issues and seeing them through to resolution. Ideally, you will have previous experience in a technical support or service desk role, and you're comfortable working with business software and troubleshooting technical issues. You're keen to grow your skills in a dynamic company and are motivated by the opportunity to make a real impact with the support you provide. You're organised, adaptable, and always ready to learn, committed to delivering a great experience for every customer, every time. Key Responsibilities Customer Support Operations • Provide prompt and courteous assistance to customers via various channels such as phone, email, or ticketing system., • Diagnose and resolve software issues reported by customers by gathering relevant information, asking probing questions, and utilising troubleshooting techniques., • Log customer support requests in a ticketing system, ensuring accurate and up-to-date information is recorded. Prioritise and manage your own outstanding ticket queue., • Support configuration, and usage of software products, addressing questions and clarifying procedures., • Document and report software defects or inconsistencies to the appropriate development teams, providing detailed steps to reproduce the issues and update customers accordingly., • Identify and raise complex or critical issues to management, senior support or developers, ensuring timely and effective resolution., • Specific tasks as requested by Line Manager, • Troubleshoot, diagnose and resolve software issues reported by customers., • Gather all relevant information required to fully understand a reported issue. This can include live video calls with the end user(s)., • Logging customer Support Requests in our ITSM Ticketing system; ensuring accurate and up-to-date information is recorded., • Replicate, test and report software defects or inconsistencies to the appropriate Engineering team; providing detailed steps to reproduce the issue., • Ensure Service Level Agreements (SLAs) and key performance indicators (KPIs) are met or exceeded., • Identify and escalate complex and/or critical issues to higher-level Support/Engineering teams, ensuring timely and effective resolution., • Aiding the leadership team or other internal teams when required to do so, to meet the needs of the business. Customer Experience • Consistently strive to deliver first-class Customer Service., • Document useful notes around fixes/system information that can be included in our internal Knowledge Base, to aid the team., • Bring your ideas forward around initiatives that improve customer satisfaction and loyalty. Cross-Functional Collaboration • Work closely with Product, Engineering, and any other internal Eque2 teams, where required, to resolve a support request., • Work closely with Product around the existing customer base and any requirements within the solution., • Champion the voice of the customer with regard to new features in the application, to ensure customer requirements are captured for development., • Liaise with third parties and our partners, where required, to resolve a Support Request., • Follow all team and department policies and procedures. Essential Skills and Experience • Minimum 2 years’ experience within a similar Technical Support role., • Excellent communication skills, concise and effective in both written and verbal formats; adept at tailoring information for technical and non-technical audiences., • Strong analytical skills with the ability to troubleshoot effectively., • A high degree of self-motivation., • Ability to work in a fast-paced environment; manage shifting priorities and implement changes quickly., • A strong Customer Service ethic with a drive to constantly improve the customer experience., • Experience using ITSM ticketing systems (e.g., Halo, Zendesk, ServiceNow)., • Experience supporting complex software products., • Ability to manage and prioritise workload and demonstrate a proactive approach., • A proven team player who builds strong relationships with teammates and rapport with aligned teams., • An understanding of accounting fundamentals and principles, and business reporting requirements. Essential core technical skills • Experience using remote access tools., • Broad understanding of I.T environments, operating systems, networking, or relevant technical areas within the organisations domain., • Proficient in Microsoft 365 apps. Advantageous Skills • Sage 50 Accounts knowledge (50/200/Intacct) or similar., • SQL/MySQL experience, • Knowledge of the construction industry., • Experience working within a SaaS environment., • Experience in a fast growing, preferably PE backed software business with turnover between £15m and £50m. Apply now and build your career with Eque2!

Welcome to the video first world! From your everyday PowerPoint presentations to Hollywood movies, AI will transform the way we create and consume content. Today, people want to watch and listen, not read — both at home and at work. If you’re reading this and nodding, check out our brand video . Despite the clear preference for video, communication and knowledge sharing in the business environment are still dominated by text, largely because high-quality video production remains complex and challenging to scale—until now…. Meet Synthesia We're on a mission to make video easy for everyone. Born in an AI lab, our AI video communications platform simplifies the entire video production process, making it easy for everyone, regardless of skill level, to create, collaborate, and share high-quality videos. Whether it's for delivering essential training to employees and customers or marketing products and services, Synthesia enables large organizations to communicate and share knowledge through video quickly and efficiently. We’re trusted by leading brands such as Heineken, Zoom, Xerox, McDonald’s and more. Read stories from happy customers, what 1,200+ people say on G2 and being named as one of the "Top Startups to Bet Your Career On" in 2025! In 2023, we were one of 7 European companies to reach unicorn status. In February 2024, G2 named us as the fastest growing company in the world. In 2025 we announced our series D funding. In total we’ve raised over $330M in funding from top-tier investors, including NEA, Atlassian Ventures, WiL, PSP Growth, and existing investors such as Accel, Nvidia, Kleiner Perkins, GV and top founders and operators including Stripe, Datadog, Miro, Webflow, and Facebook. The role... • Reporting to the Customer Success Team Lead - you are energetic, driven, and care deeply about the success of our customers, • As a Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users, • You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users, • You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite, • Ideal for an individual who wants to expand their career with a fast-growing software company, • Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS, • Experience in managing a Book of Business along with KPIs, • A track record in managing risk, forecasting, and identifying growth opportunities, • Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services, • Successfully onboarding new clients and building key relationships in the first critical months and beyond, • Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance, • Light video editing using the Synthesia platform, • Retention and growth of our enterprise clients, • Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities, • Put the Customer First, • Own it & Go Direct, • Be Fast & Experimental, • A competitive salary + stock options in our fast-growing Series D start-up., • Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay, • 25 days of annual leave + public holidays in the country where you are based., • Cycle to work scheme (London)., • Regular socials., • Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK), • A generous referral scheme., • Pension contribution/salary sacrifice., • Work from home set up., • A huge opportunity for career growth as you’ll help shape a market-defining product.

About Synergi: Synergi is an award-winning UK technology partner, empowering organisations to thrive with technology. Recently Synergi had joined Brightsolid (a DC Thomson brand). Our practice areas Sentri, Agiliti and Unifi deliver unrivalled product and customer experience. We’re perfectly positioned as an expert partner for businesses who want positive change. About the Role: This is an excellent opportunity to be a key team player in a very successful business providing first-class technology services to customers in a wide range of sectors. With the opportunity to learn and develop in a fast-paced organisation and help continually develop the services. The business has a culture of team work, strong ethics and always going the extra mile for clients, whilst providing a highly positive working environment for the team. Joining our team of experienced consultants, you will take a proactive approach in the delivery of projects, whilst also assisting in the delivery of proactive and reactive support. You will provide high-quality networking, server and cloud platform support and be responsible for the planning and delivery of projects, including Cloud and Hybrid migrations. We offer a hybrid approach to working although occasional travel to customers sites and providing some 24/7 on call cover may be necessary. Responsibilities: • A varied role that combines the delivery of project migrations with proactive and reactive support, • Planning and delivery of projects including Cloud and Hybrid migration projects within the Microsoft 365 and Azure space, • Show analytical approach to problem solving, responding to incidents and returning services to an operational state, • Lead critical incident resolution including full system outages, • Provide high-quality networking, server and cloud platform support, • Demonstrate the ability to troubleshoot and understand complex environments, • Provide clear advice and guidance via pre-sales to clients for improving their environments, • Be seen as a trusted advisor and be able to communicate to every level within an organisation, • Communicate with 3rd-party providers including hardware, service and application vendors to resolve complex multi-party issues, • Ensure workload is managed to deliver the service within clearly defined project time scales/SLAs, • Ensure accuracy and completion of data entry based on projects, incidents and problems, • Some 24/7 on call cover maybe required Skills Required: • Possess a well-rounded skillset including implementation and remote support, • Must have a proven track record of providing project implementations for at least 3 years prior, • Strong written and excellent verbal communication skills, • Ability to migrate and support Windows Server Operating Systems and associated services (e.g., Active Directory, Group Policies and Files Services), • Strong knowledge and practical skills within security best practices across cloud and traditional platforms, • In-depth understanding of the Microsoft 365 platform and security services, • Strong hands-on knowledge of Azure Landing Zones, VMs, Firewall, Backup, vNETs and associated configuration/support, • Knowledge of and ability to monitor and troubleshoot cloud backup technologies, • Good understanding of networking technologies with the ability to troubleshoot end to end through VLAN, LAN, WAN, DNS, DHCP, VPN and hosted services, • Good understanding of commercial aspects of project delivery, • Knowledge of and ability to troubleshoot Disaster Recovery (DR) technology, • Experience of Windows 365, Azure Virtual Desktop and virtualised applications or similar, • Experience implementing virtual firewall appliances (e.g., Sophos or Meraki), • Basic SQL skills including backup, maintenance schedules and high-level troubleshooting Education/Training: • MS-102 - Microsoft 365 Certified: Administrator Expert, • AZ-104 - Microsoft Certified: Azure Administrator Associate, • Other industry recognised accreditations are beneficial (e.g., Microsoft, AWS, Cisco, CompTia), • Degree or equivalent experience in a technology-related area, • Be able to show clear evidence of continual learning in your career to date Package & Benefits: • Competitive salary + car allowance, • Pension, • Private healthcare, • Enhanced holiday allowance plus your birthday off, • Flexible working hours and location, • One day per month immersive CPD allocationStaff referral scheme (earn £500 for successful placements), • Charity Days to support causes important to you, • Free on-site parking, • Free fresh fruit - get your 5 a day on us, • Regular social and fundraising events At Synergi, we’re building value and results driven technology for our customers - we’re building a workplace where every voice matters and every perspective drives progress. In an industry that's constantly evolving, we understand the power of collaboration across cultures, experiences, and ways of thinking. That’s why we invest in inclusive hiring practices, continuous education, and open conversations. Tech should be for everyone. And so should the opportunity to shape it. This is a full-time, permanent position, working 37.5 hours per week. The role is a hybrid, Synergi Office in Gateshead, United Kingdom. We are an equal-opportunity employer and encourage applications from everyone and do not discriminate on the basis of race, religion, gender, sexual orientation, age, marital status, disability or any other protected characteristics. For further information, please visit dcthomson.co.uk/vacancies Closing date for applications: Wednesday, 31st December 2025 at 16:00hrs Due to the festive period, the review of applications will take place in January 2026, and we anticipate that shortlisted candidates will be contacted by mid-January. Please note that we reserve the right to close the vacancy early once we have received suitable applications. Therefore, please ensure you submit your application as early as possible to avoid disappointment.

Level 3 Technician - Rail - SISS - North East region Reporting to the Team Leader the Level 3 Technician will carry out reactive and planned preventative maintenance activities on SISS (Station Information and Security Systems) across our Train Operating Companies contracts. You will be covering mainly the North East region. SISS is essential to ensuring the travelling public are correctly informed and safe as they commute across our customer's rail networks, our maintenance service is critical to functioning of these systems What you’ll do: • Daily reactive maintenance activities across SISS and Telephony systems (CCTV systems, IP Networks, Help Points, Screens, Public Address, CIS, PAVA and Wi-Fi), • Daily, weekly, monthly and annual planned maintenance activities as defined by the Team Leader, • Remote monitoring of all systems to identify issues and implement fixes;, • Testing and fault finding on equipment, systems and associated infrastructure cabling (copper / fibre), • Knowledge of Communications systems and their applications; Ideally previous SISS, • Proven fault-finding skills and experience including the use of suitable test equipment;, • Proven IT skills (laptop, Office 365);, • Experience of working with SLA driven maintenance contracts., • Good organisational skills, including multitasking and time management, • 34 days holiday, including public holidays, plus the option to buy or sell five days each year, • Commercial Vehicle, • Company pension scheme, • A range of family friendly policies, • Occupational health support and wellbeing Portal

Product Testers are wanted to work from home in the UK to fulfill upcoming contracts with local and international companies.We guarantee 15-25 hours per week with an hourly pay of between £18 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You don't ha

Are you passionate about helping people? This is your chance to work in a dynamic and digital-first environment where you’ll be ensuring smooth, reliable, and satisfying customer service experiences for the end-users. Join the customer experts’ team and become part of a ‘Great Place to Work’

Job Title: Customer Service Representative Agent Work From Home - Remote Panelists Part-Time Focus Group Participants - Remote Work From Home (Up To £700/Week) Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. We need participants on the following topics: • Child Related (individuals with children 18 yrs or younger), • Cell Phones (Apple, Android, or Windows...Prepaid or Contract), • Entertainment (TV shows, movies, and video games), • Food (If you buy fast food, casual dining, or upscale dining), • Sports (Casual viewers and die-hard fans), • Electronics (Tell us which devices you prefer and why), • Pets (Animal lovers needed! Dogs, cats, and other pets), • Automobiles (Do you own, make payments, or lease your vehicle?), • Show up at least 10 minutes prior to discussion start time., • Participate by completing written and oral instructions., • Complete written survey provided for each panel., • MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date., • Must have either a smart phone with working camera or webcam on desktop/laptop., • Must have access to a reliable internet connection, • Desire to fully participate in one or several of the above topics, • Ability to read, understand, and follow oral and written instructions., • Customer Service Representative Agent experience is not necessary, • Flexibility to take part in discussions online or in-person., • No commute needed if you choose to work from home remotely., • No minimum hours. You can do this part-time or full-time, • Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products., • You get to review and use new products or services before they are launched to the public., • £55-£120 (per 1 hour session) This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is needed. If you are a customer service representative agent or someone just looking for a flexible part time remote work at home job, this is a great way to supplement your income.