Trabajos Customer Service en Hemel Hempstead - Page 2Crear alertas

A leading medical communications consultancy is looking for an Account Manager to lead client accounts and ensure the successful delivery of projects. This hybrid role requires a proactive individual with 2-3 years of experience in medical communications and a degree in Life Sciences.

A leading water delivery service provider is seeking a motivated 7. The role involves delivering water containers, engaging with customers, and performing vehicle checks.

Responsibilities include greeting customers, issuing courtesy cars, liaising with the workshop and updating customers. Deliver exceptional customer service. Co‑ordinate and manage the logistics of a collection/delivery service based on a large fleet of courtesy cars.

This role requires a candidate who will be based in Czech Republic or Slovakia.The successful candidate will work remotely from Czech Republic or Slovakia and travel to client sites within Czech Republic and Slovakia.You will be responsible for the development of the sales channel by providing knowl

A global aviation services company is seeking an experienced Parts Sales & Purchasing Account Manager to join their UK Sales Office in Hemel Hempstead.

A leading retail company in Sandridge is seeking a Customer Assistant for their Food section. This role demands individuals who can deliver exceptional customer service while thriving in a fast-paced environment.

Join M&S as a Customer Assistant in our Food section, where you'll become be at the frontline of the UK’s fastest growing retailer. To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our

A specialist recruitment consultancy is seeking a Technical Account Manager in St Albans. This role involves conducting site inspections and providing technical support for epoxy products.

UK Product Testers is a consulting firm that specializes in product testing and product development work. Read and strictly follow the In-Home Usage Test Daily Schedule provided with each product testing project (may include tasks such as unpacking, reading instructions, journal entries, online or m

Role: Customer Service Team Leader Location: Hemel Hempstead - Hybrid working Salary: £32,500 (increasing after sucessfully completing prpbationary period) + Benefits Contract: Full-time, Permanent About the Role We're looking for an enthusiastic and experienced contact centre Customer Service Team Leader to join a clients growing team based in Hemel Hempstead. In this role, you'll be responsible for leading a group of Customer Service Advisors, ensuring they deliver outstanding support to our customers every day. You'll act as a mentor, motivator, and problem-solver, helping the team achieve targets while maintaining a positive and collaborative environment. Key Responsibilities of this Customer Service Team Leader Lead and inspire a team of customer service advisors to deliver exceptional service. Monitor performance, provide coaching, and conduct regular one-to-one reviews. Handle escalated queries, ensuring swift resolution and customer satisfaction. Implement best practices to improve efficiency and service quality. Collaborate with other departments to streamline processes and enhance customer experience. Report on KPIs and contribute ideas for continuous improvement.About You We're looking for a Customer Service Team Leader who is: Experienced in customer service leadership, ideally within a fast-paced environment. Passionate about people development and skilled in coaching and motivating teams. Organised and proactive, with strong problem-solving abilities. Excellent communicator with a customer-first mindset. Adaptable and able to thrive under pressure.What We Offer for this Customer Service Team Leader role Competitive salary and performance-related bonus. Comprehensive training and career development opportunities. Supportive team culture with recognition for achievements. Generous holiday allowance and flexible working options.Please follow the link to apply for this Customer Service Manager role based in Hemel Hempstead. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail

Technical Account Manager – Painting & Decorating Products Job Title: Technical Account Manager – Painting & Decorating Products Job reference Number: (phone number removed) Industry Sector: Epoxy, Resins, Fillers, Grouts, Windows, Timber, Architectural Paint, Remedial Work, Adhesives, Local Authorities, Architects, Main Contractors, Social Housing, Housing Associations, Joinery Sub-Contractors, Painting & Decorating Merchants, General Builders Merchants, Painter, Decorator, Carpenter, Sales Area to be covered: London North (up to Norwich and Oxford) Ideally located: Watford or Wycombe Remuneration: £40,000 - £45,000neg + £5,000 London weighting + 2 further bonuses based on company profit & sales targets Benefits: Company vehicle, 6% matched pension, AXA health care, 4x death in service, 32 days annual leave + bank holidays The role of the Technical Account Manager – Painting & Decorating Products will involve: • Field base Technical position, responsible for conducting site/ property inspections, surveys and training, • Promoting a range of epoxy resins and fillers for wood repair, • Providing the technical/ practical knowledge to contractors (painting companies, joiners, carpentry and construction companies, etc.) as well as clients or consultants (housing corporations, property managers, local authorities, distribution, etc.), • Reporting all inspection findings on in-house CRM system, • Training of new employees, • Will be targeted to achieve circa £1.5m, • Working in close partnership with the London Specification Account Manager, Merchandiser and Internal Sales Executive The ideal applicant will be a Technical Account Manager – Painting & Decorating Products with: • Ideally will have teaching, training or demonstrations experience within the construction industry, • Must have experience in any of the following positions: Sales, Carpenter, Joiner, Painter, Decorator or other installation roles dealing with epoxy, resin or paints, • Physically fit, comfortable working on scaffolding, • Strong CRM and presentation skills, • Specialist practical and commercial knowledge in respect of the repair of timber/ joinery products, • Excellent communication skills both written or verbal, • Ideally with some knowledge of paint systems applied to the timber market, • Flexible approach, • Service-orientated, enthusiastic and inspiring Mitchell Maguire is a specialist construction field sales recruitment consultancy, dealing exclusively with construction field sales jobs, construction field sales vacancies and specification field sales positions within: Epoxy, Resins, Fillers, Grouts, Windows, Timber, Architectural Paint, Remedial Work, Adhesives, Local Authorities, Architects, Main Contractors, Social Housing, Housing Associations, Joinery Sub-Contractors, Painting & Decorating Merchants, General Builders Merchants, Painter, Decorator, Carpenter, Sales

Customer Interaction & Compliance Executive Location: St Albans (Office-based during probation, hybrid working available after successful completion) Salary: £26,000 – £30,000 per annum Job Type: Full-time, Permanent Working Hours This role operates on a shift rota: 11:00am – 7:00pm or 12:00pm – 8:00pm One weekend shift every two weeks (either Saturday or Sunday) Smart10 are recruiting on behalf of a well-established and growing organisation within the online services sector. This is an excellent opportunity for candidates with a strong customer service background who enjoy working with people and have a keen eye for detail. Graduates will also be considered. The Role This position sits within a customer interaction and compliance-focused team, supporting customers via phone, email, and live chat. You will be responsible for handling customer queries, reviewing information, and identifying any potential risks, ensuring all interactions are accurately documented and handled professionally. This role would suit someone confident communicating with customers, comfortable asking questions, and able to manage sensitive conversations calmly and professionally. Key Responsibilities Handling customer interactions via telephone, email, and live chat Reviewing and documenting customer conversations accurately Identifying potential risk indicators and escalating where appropriate Assessing customer information and supporting internal checks Maintaining a high standard of customer service at all times Working closely with internal teams to ensure processes are followed correctly Ensuring strong attention to detail when reviewing customer data and documentation The Ideal Candidate Comes from a strong customer service background Comfortable speaking with customers over the phone, email, and live chat Excellent verbal and written communication skills High level of attention to detail Professional, calm, and confident when dealing with customers Able to manage multiple tasks and prioritise effectively Graduates are welcome to apply Previous experience in regulated or compliance-based environments is beneficial but not essential Benefits Competitive salary of £26,000 – £30,000 Hybrid working available after probation Supportive team environment Ongoing training and development Excellent opportunity for career progression Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10’s Privacy Policy as to how we hold your data

Join the team of a respected national company that supplies specialist equipment to the construction industry. Our client has a great reputation in the industry and is seeking an enthusiastic, experienced, and flexible all-rounder to work as part of a busy hire desk team within a supportive and friendly company. About the job Hire Desk Controller Harpenden £28-32k Depot Based What You’ll Get * £28-32k salary * Excellent additional benefits * 25 days holiday + Bank Holiday * Career progression & professional development opportunities Role & Responsibilities * First point of contact for customer enquiries * Responsible for receiving orders and collections of equipment. * Calculating and supply of quotes * Planning transport for deliveries and collections * To proactively work with all departments * Dealing with damages and calculating costs. * Full training on product range will be given. Skills & Experience Required * Hire desk experience is desirable but not essential * Strong organisational and problem-solving skills * Excellent written and verbal communication skills * Office based customer service and admin experience

Think Specialist Recruitment are pleased to be working with a leading organisation based on the outskirts of St Albans. This company have an exciting opportunity for a candidate with previous experience within customer service to join their business working within a team of 4. This opportunity would suit someone with previous office based customer service experience, as well as someone who is a good team player. Salary - £27,000 - £30,000 depending on experience Monday - Friday 9:00am - 5:30pm - Office based Some of the duties will include: Handling customer enquiries through tickets and emails within a timely manner Processing customer returns and sales orders Resolving customer issues professionally through to resolution Working with other departments to enhance customer service Working with suppliers to deal with product returns, tracking the status of returns and exchanges Ensuring prompt ordering of replacement stock through internal system Prepare and maintain documentation for returns including shipping labels Working with internal teams to find suitable replacement for products Monitor department inbox to ensure timely response to customer enquiries The suitable candidate: Previous experience within customer service Familiar with supplier returns procedures Great written and verbal communication skills High level of attention to detail Great team player with the ability to work independently Strong organisational skills Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support

Murphy is recruiting for a Hire Coordinator to work with Murphy Plant at our Hemel Hempstead Plant. Murphy Plant is committed to delivering a plant hire service that is simple, safe, efficient and reliable. We manage and maintain more than £100 million worth of innovative, best in-class plant, transport and specialist equipment and our work spans multiple sectors. Our inventory includes over 15,000 assets, ranging from small tools to piling rigs, alongside our award-winning vehicle fleet which includes one of the UK’s most comprehensive collection of crawler cranes. Our broad range of equipment also includes specialist assets for ground engineering, pipeline testing, tunnelling, rail and more. You will be responsible for sourcing internal plant equipment on behalf of all projects, or procurement of externally sourced plant and equipment delivering best in class for quality and value. Ensuring maximum utilisation of Murphy Plant and equipment by monitoring externally hired items and exchanging for internal items when they become available. Liaise with external supply chain, maintenance teams and depot managers, build and keep positive relationships and ensure Performance, Quality and Delivery is achieved As Hire Coordinator you will manage the hire of Murphy Plant Equipment. Delivering equipment across the UK, you will be responsible for accurate management and documentation of the hire process. The logistical management of this equipment spread across 6 depots and up to 40 different sites is a challenge! You will be responsible for sourcing internal plant equipment on behalf of all projects, or procurement of externally sourced plant and equipment delivering best in class for quality and value. Ensuring maximum utilisation of Murphy Plant and equipment by monitoring externally hired items and exchanging for internal items when they become available. Liaise with external supply chain, maintenance teams and depot managers, build and keep positive relationships and ensure Performance, Quality and Delivery is achieved As Hire Coordinator you will manage the hire of Murphy Plant Equipment. Delivering equipment across the UK, you will be responsible for accurate management and documentation of the hire process. The logistical management of this equipment spread across 6 depots and up to 40 different sites is a challenge! A day in the life of a Murphy Hire Coordinator Ensure that best endeavours are made to deliver the right equipment, true to specification requirements, at the right quality on the date that the customer requires. Responsible for Procurement of externally sourced plant and equipment, delivering best in class for quality and value Ensuring maximum utilisation of Murphy plant & equipment by monitoring and off hiring externally hired items when murphy plant items become available Liaise regularly with external supply chain, build and keep positive relationships and ensure best Quality, Performance and Delivery is achieved Provide high quality customer service in all communications with internal and external clients. Maintain accurate paper and computer-based records. Produce correspondence, documents and presentations to specification using a variety of media. Maintain established paper and computer-based filing systems. Conduct financial duties, for example, processing invoices or tracking costs. Work in accordance with established processes and provide feedback on their effectiveness. Maintain a world-class standard of customer service ensuring that the customer is always at the forefront of the teams’ actions. Mirror the Murphy Values of Safety, Leadership, Integrity and Respect in all behaviours. Actively promote and embed Equality, Diversity and Inclusion (EDI) in all your work and support and comply with all organisational initiatives, policies and procedures on EDI. Still interested, does this sound like you? Experience in a Hire Desk role would be desirable Experience using Syrinx is preferred Previous experience working in an office environment with some experience working in a customer facing role Extensive experience working through telephone communications with a clear and concise phone manner. Good IT skills, knowledge of Microsoft packages ie. Word, Excel, PowerPoint Previous experience in plant would be beneficial but not essential Previous experience managing and processing invoices would be beneficial

Complaints Resolution Officer / Complaints Handler (Housing / Repairs) Hemel Hempstead, Hertfordshire (Hybrid Working) £35,916.24 per annum Fixed Term Contract until the end of March 2026 (with potential extension until 1 June 2026) Full Time, 37 hours per week Thrive Homes are seeking for a Complaints Handler to be responsible for investigating and resolving customer complaints in accordance with Thrive’s Complaints Policy, the Housing Ombudsman’s Complaint Handling Code, and all other applicable regulatory standards. Its purpose is to ensure complaints are handled fairly, that issues are appropriately addressed when service has fallen short, and that first‑time resolution is achieved wherever possible. While this role is hybrid, you will be required to attend our office to gain a thorough understanding of our Repairs department and how it operates. This will include spending time with colleagues, observing key processes, and building the knowledge needed to handle related complaints confidently and effectively. Other Responsibilities: • Manage and prioritise a caseload of complaints, planning work effectively to meet response timescales and achieve fair, timely and first-time resolution wherever possible., • Produce clear, high‑quality complaint responses, including speaking with customers where needed to fully understand the issues, and identify when escalation is required., • Manage a high volume of complaints correspondence, including contributing to the monitoring of the complaints inbox and ensuring new complaints, additional points and escalations are identified, logged and triaged accurately and promptly., • Work collaboratively with colleagues and service areas to gather information, agree actions and realistic timescales, and monitor progress until complaints are fully resolved and agreed actions have been completed., • Facilitate case discussions with service areas to progress new complaints and resolve outstanding actions on existing and closed cases., • Recognise complex or sensitive complaints and escalate appropriately, contributing to case discussions or review meetings to support resolution and ensure appropriate oversight. Requirements: • Good experience investigating and responding to formal complaints in housing, repairs or a regulated environment., • Handling complaints end-to-end, including investigation, liaison with services or contractors and issuing written responses., • Working knowledge of complaints procedures and Housing Ombudsman Code., • Experience working in line with a complaints policy, service standards or regulatory framework, ideally including awareness of the Housing Ombudsman Complaint Handling Code., • Direct customer contact and handling challenging conversations., • Experience speaking with customers to understand concerns, explain outcomes and manage difficult or sensitive situations professionally and fairly., • Managing a personal caseload of complaints and meeting response deadlines., • Prioritising work, managing multiple cases and working to service standards or response timescales., • Working collaboratively with internal teams or contractors to resolve complaints., • Evidence of working with multiple stakeholders to gather information, agree actions and progress issues to resolution., • Using case management or CRM systems and Microsoft Office (Word and Excel) to manage cases and maintain records., • Experience updating systems, maintaining records and using spreadsheets or documents to track or manage work. Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: Monday 2nd March 2026 Interviews: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Thrive Homes and Watford Community Housing are exploring a potential merger that would create a stronger organisation built on shared values and geography. For our people, this means new opportunities to grow, develop, and make an even bigger impact. By combining resources and expertise, we aim to invest more in homes, deliver excellent customer service, and expand affordable housing for local communities, all while offering our staff greater scope to shape their careers in housing

Senior Complaints Handler / Team Lead (Housing / Repairs) Hemel Hempstead, Hertfordshire (Hybrid Working) £38,325.00 per annum Permanent, Full Time (37 hours per week) Thrive Homes are seeking a Senior Complaints Handler / Team Lead to oversee the daily operation of the complaints service, managing the team and ensuring all complaints are logged, assigned, and progressed in accordance with the Housing Ombudsman’s Complaint Handling Code, relevant regulatory requirements, and Thrive’s internal policies and procedures. This key role will provide daily supervision, coaching and performance management for a team of eight, ensuring wellbeing and development in line with organisational policies. While this role is hybrid, you will be required to attend our office to gain a thorough understanding of our Repairs department and how it operates. This will include spending time with colleagues, observing key processes, and building the knowledge needed to handle related complaints confidently and effectively. Other Responsibilities: * Oversee a high volume of complaints correspondence, ensuring complaints and service requests are correctly identified, logged, prioritised and allocated. * Allocate and monitor caseloads, records and response deadlines to ensure complaints are progressed in line with policy and agreed timescales, taking action where cases are at risk of delay and escalating high-risk matters where appropriate. * Act as the first point of support for complaint handling queries from the team and wider business, providing advice in line with policy and regulatory requirements. * Assist with audits, compliance activity and Ombudsman enquiries, ensuring case information and evidence is provided where required. * Work collaboratively with the Complaints Resolution Manager to maintain continuity of service, providing cover or deputising where required. * Line management. Requirements: * Supervising or line managing staff, including allocating work, monitoring performance, supporting development and managing day-to-day operational issues. * Complaints handling in social housing or a regulated environment. * Working in a complaints role and applying complaint handling procedures in line with the Housing Ombudsman Complaint Handling Code or equivalent regulatory standards. * Workload planning, case allocation and deadline management in a high-volume environment. Organising team workloads, allocating cases or tasks, prioritising work and ensuring responses are delivered within policy or regulatory timescales. * Use of case management systems and Microsoft Excel (intermediate level or above). * Using systems and spreadsheets to track cases, manage workflows or produce operational information. * Providing operational guidance and supporting complex or sensitive cases. * Acting as a first point of contact for colleagues, advising on complaint handling or customer cases and escalating risks appropriately. Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: 2nd March 2026 Interviews: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Thrive Homes and Watford Community Housing are exploring a potential merger that would create a stronger organisation built on shared values and geography. For our people, this means new opportunities to grow, develop, and make an even bigger impact. By combining resources and expertise, we aim to invest more in homes, deliver excellent customer service, and expand affordable housing for local communities, all while offering our staff greater scope to shape their careers in housing

IT Account Manager Location: St Albans Salary: £45,000 + OTE Aztrum is currently hiring for an Account Manager to join a leading Managed Service Provider in the St Albans region. Our client offers services including cybersecurity, hardware, IT support, IT consultancy & many more on an international basis. Candidates with demonstrable account management & new logo business experience within the IT Channel are urged to apply to this competitive role, where you can contribute to the development of industry leading solutions. Requirements: Several years’ experience working as an Account Manager within a UK based MSP/VAR. Excellent communication skills, both written and verbal. Track record of winning work & maintaining client relationships.Duties: Responsible for looking after major accounts. Development of new and existing client relationships. Mentoring of Account Managers. Effectively close deals to ensure consistency in meeting sales targets. Collaborate with both pre-sales & technical teams to meet client requirements.Benefits: Competitive Salary: We offer a competitive salary package with performance-based bonuses. Professional Growth: Access to ongoing training and development opportunities to enhance your skills and career progression. Flexible Work Environment: Enjoy a healthy work-life balance with flexible working hours and the option for remote work. Vibrant Team Culture: Join a supportive and creative team that values collaboration and innovation. Industry Leading Commission Scheme!Interested in hearing more about this role? Please contact Charlotte Lavender at Aztrum to find out more

We're working with a long-established and highly respected leadership and management training consultancy, currently seeking a Home-Based Part-Time Account Manager to join their close-knit, remote-first team. This is a values-led, consultative business with over 50 years' heritage, known for delivering tailored development programmes that genuinely impact performance. Their client base spans a wide range of sectors, with an excellent reputation for quality, professionalism and long-term relationships. This is a part-time permanent opportunity, ideally around 3 days per week (22.5 hours). The hours can be worked as three full days or spread across five days to accommodate school hours or other commitments. The role is remote-first, with approximately one day per month spent with the team in a Central London coworking space. The Role This is a relationship-led, consultative Account Manager position - not a hard sell. The role is split approximately 50% existing account management and 50% re-engaging lapsed clients and developing new opportunities. The commercial element is educational and insight-driven, focused on understanding client challenges and shaping tailored training solutions rather than pushing products. You'll act as the main point of contact for your client base, managing the journey from initial enquiry through to programme coordination and follow-up, ensuring a high-touch, professional experience at every stage. You will be responsible for: Nurturing and growing relationships with existing client accounts Re-engaging previous clients and identifying new business opportunities in a thoughtful, consultative way Leading discovery calls to understand organisational challenges and development needs Collaborating with senior consultants to shape tailored proposals and solutions Managing incoming enquiries and advising on appropriate programmes Coordinating virtual and in-person training delivery, including logistics and scheduling Maintaining accurate CRM records and overseeing bookings and invoicingYou'll work closely with an experienced Account Manager and senior consultants, receiving comprehensive training and ongoing development. About You This role would suit an experienced, articulate and professional Account Manager or consultative Sales professional who enjoys building meaningful relationships. You'll likely: Have experience in account management, consultative sales or a relationship-led B2B environment Be confident leading conversations with decision-makers Be naturally curious, thoughtful and solutions-focused Be highly organised and comfortable managing your own workload remotelyExperience within training, professional services or a people-focused environment would be beneficial but is not essential. Attitude, communication skills and a genuine interest in supporting clients are key. Zero Surplus is one of the UK's premier recruitment agencies, based just outside Cambridge our recruiters source staff for small and international businesses across the South of England. For registration purposes, please let us know where you are currently based or which locations you are considering as well as your required salary and notice period. Please upload a Microsoft Word version of your CV where possible, excluding text boxes or images. Any data we collect from you will be stored and processed in accordance with Zero Surplus' Privacy Policy

Complaints Resolution Manager (Housing / Repairs) Hemel Hempstead, Hertfordshire (Hybrid Working) £41,725 per annum Permanent, Full Time 37 hours per week Thrive Homes is recruiting a Complaints Resolution Manager to lead the effective delivery of its complaints service. This role will take responsibility for managing complex and escalated cases, coordinating engagement with the Housing Ombudsman, producing reports and insight, and ensuring that learning and service improvements are embedded across the organisation. We are looking for an individual with strong complaints and regulatory expertise, proven experience handling complex cases, and confidence working with data, reporting, and senior stakeholders. Other Responsibilities: • Provide line management and professional support as required, ensuring the complaints service operates effectively and colleagues are supported in line with organisational policies., • Investigate, respond to and resolve complaints, including complex or escalated cases, and provide operational cover within the complaints service as needed to maintain continuity., • Act as Thrive’s lead operational contact for Housing Ombudsman investigations and engagement, coordinating responses, evidence, case reviews, overseeing follow-up actions, and briefing colleagues on outcomes and emerging themes., • Carry out quality assurance of complaint responses to ensure accuracy, fairness, tone and compliance, identifying areas for improvement and supporting consistent standards., • Produce compliance, performance and insight reports, including caseload, workload and resource forecasting, and coordinate statutory and regulatory returns., • Review trends, recurring issues and post-investigation learning, working with colleagues to monitor actions and reduce repeat complaints and escalation., • Prepare for and participate in audits, self-assessments and compliance reviews, ensuring evidence is available and actions are progressed., • Support the Head of Customer Insight & Experience in evidencing how feedback drives improvement, including contributing to workshops or learning activity where required., • Facilitate customer involvement in complaints assurance or feedback activity where required. Requirements: • Substantial experience in complaints handling within social housing or a regulated environment Including knowledge of the Housing Ombudsman Complaint Handling Code and wider regulation (e.g. RSH, TSMs)., • Experience managing complex or escalated complaints., • Evidence of personally handling or leading complex cases and working across teams to reach resolution., • Experience responding to or coordinating Housing Ombudsman investigations or enquiries Including preparing evidence, reviewing cases or managing follow-up actions., • Producing complaints reports and working with data., • Evidence of analysing complaints data, producing reports, using spreadsheets or manual data handling to identify trends or risks., • Leading or coordinating service improvements from complaints or audits, • Evidence of identifying learning and managing or monitoring actions to deliver improvements., • Evidence of responsibility for outcomes, performance, delivery of standards or supporting colleagues in a senior or lead role. Specific roles within Thrive are subject to a basic DBS check, the successful applicant(s) will be contacted by our People Team if this applies to their role. Closing date: Monday 2nd March 2026 Interviews: To be confirmed We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Thrive Homes and Watford Community Housing are exploring a potential merger that would create a stronger organisation built on shared values and geography. For our people, this means new opportunities to grow, develop, and make an even bigger impact. By combining resources and expertise, we aim to invest more in homes, deliver excellent customer service, and expand affordable housing for local communities, all while offering our staff greater scope to shape their careers in housing

Customer Service Advisor Location: Hemel Hempstead Salary: £26,000 - £30,000 Hours: Monday to Friday, 9:00am - 5:30pm Full-time office based | Permanent We are recruiting on behalf of a fast-growing, innovative British SME that is scaling rapidly. This is an exciting opportunity to join at a key stage of growth and play an important role in helping establish and shape the company's customer service function. This is not a "sit and answer emails" role. We are looking for someone with a solid customer service background, proven longevity in previous roles, and the confidence to take initiative in a growing business. The Role You will be one of the key points of contact for customers and retail partners, supporting enquiries across phone, email and live chat. As the company continues to grow, you will help build and improve customer service processes, ensuring a high standard of care and professionalism at all times. In a small but expanding team, everyone supports each other - so you must be comfortable stepping outside of strict job descriptions and helping where needed. Key Responsibilities Respond professionally and confidently to customer enquiries across multiple channels Resolve queries efficiently and with a solutions-focused approach Process returns, replacements and warranty claims Liaise with warehouse and logistics teams regarding deliveries and stock Support B2B and trade partner enquiries Maintain accurate CRM records Provide feedback to improve processes and customer experience Assist with general office support duties when required What We're Looking For Strong and proven customer service experience (minimum 5+ years) Demonstrated stability and longevity in previous roles Confident communicator with a professional telephone manner Proactive, forward-thinking and comfortable taking ownership A "go-getter" mindset who enjoys being part of building something Able to adapt in a fast-paced SME environment Comfortable using CRM systems and Microsoft Office This role will suit someone who enjoys variety, thrives in a growing business, and wants to be part of shaping a department rather than simply following established processes. Benefits Competitive salary Staff discount Career development opportunities within a rapidly growing company Supportive and collaborative team culture If you are organised, confident and ready to contribute to a business that is scaling quickly, we would love to hear from you. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support

Based in Hemel Hempstead, Hertfordshire Full time: 37.5 Hours per week Salary: £24,784- £30,420 (depending on experience) Our JV Price division are seeking a Helpdesk Advisor to join the team. We pride ourselves on delivering exceptional customer service - approachable, solution‑focused, and committed to getting things right the first time. Every interaction matters, and we work hard to ensure our customers receive fast, accurate and supportive service, every single day. As a Helpdesk Advisor, you’ll need strong organisation and communication skills, the ability to prioritise a busy workload, and the confidence to work to tight deadlines while maintaining a high standard of service. As a Helpdesk Advisor, you’ll: • Deliver an excellent customer service experience, providing clear information, quotes, and support across phone and email., • Log and update all customer enquiries in internal systems, ensuring accurate notes from first contact through to resolution., • Raise invoices for completed works and support internal processes including billing, purchasing, invoicing, and electronic filing., • Assist the Operations team daily, ensuring smooth workflow and timely updates., • Manage complaints professionally - identifying escalations, resolving disputes, and prioritising urgent issues., • Achieve client and internal KPIs while maintaining high levels of quality and compliance. As a Helpdesk Advisor, you’ll have: • Strong customer service skills, including confident call handling with excellent written communication, • A positive, solutions‑focused attitude, able to multi‑task and problem‑solve effectively, • Confident using Microsoft Office (Word, Excel, Outlook) and comfortable working across multiple systems, • Strong organisation and time‑management skills, with the ability to work to tight deadlines and maintain high attention to detail, • Flexible and adaptable, able to respond quickly to changing priorities in a fast‑paced, growing organisation What’s in it for you? We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get: • Employee Ownership – You are part of our success!, • 28 days holiday (including bank holidays), • Company sick pay, • Maternity and paternity leave support, • Life assurance cover, • 24/7 GP access, plus mental health, wellness, financial, and legal support, • Two paid volunteering days per year – Give back to a cause that matters to you, • Ongoing training and development – From apprenticeships to leadership programs, • Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way, • Recognition and rewards – Celebrating our shining stars all year round Our Commitment to Inclusion We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Please note: Security and vetting clearance (DBS) is required for this role

Een algemene passie voor klantenservice. Samen met het managementteam leid en begeleid je het receptieteam om uitmuntende service te bieden aan al onze leden, of dit nu face-to-face is of via telefonische vragen. Heeft eerdere ervaring met het managen van een team onder leiding van een klantenservic

To provide outstanding customer service, information and guidance over several different contact facilities, including face to face, telephone, email and web chat that represents the Luminate brand. About YouRelevant Customer Service qualification/training/experience. Job Title: Customer Experience

What makes this role excitingEvery call is different, giving you the chance to problem solve and make a real impactYou will support customers at a key moment, helping turn a stressful experience into a positive oneFor non-fault or partial-fault claims, you will identify opportunities to offer a thir

Customer Service Advisor - Leeds/HybridDo you excel at analysing financial information and turning it into clear, practical guidance for clients? Can you balance empathy with objectivity while helping people navigate challenging financial situations? Are you confident communicating with clients and

When we bring our collective skills together, we make amazing things happen - for ourselves, for each other and for our customers. Based in the Business Unit’s reception area to greet all customers/suppliers/visitors. Receive goods/services into reception, notifying individuals of delivery – kee

To provide outstanding customer service, information and guidance over several different contact facilities, including face to face, telephone, email and web chat that represents the Luminate brand. Work to flexible and diverse workflows and shift patterns in line with business needs including the o

Customer Service Assistant - Platform (EBN) - Eastbourne Key InfoRole: Platform Assistant Location: Eastbourne Contract: Full Time, averaging 35 hours per week + rostered Sundays

The ideal candidate will provide exceptional customer service and support to clients while using their strong commercial acumen to identify opportunities to enhance customer satisfaction and drive revenue. Proven track record of providing exceptional customer service and meeting sales targets. Minim

Our client is currently searching for a Customer Service Coordinator to join their team at their Pollards Wood office in Chalfont St. Administer service contracts and manage non-contract service activities. Support transformation projects that enhance operational efficiency and customer satisfaction

We actively encourage applications from retail, hospitality, customer service, events and communications backgrounds. Representing top UK brand partners in face-to-face customer engagement campaigns. Engaging directly with customers to drive brand awareness and sales performance.

Prior experience in a customer service role is advantageous. German speaking Customer Service Advisor. Are you a fluent German speaker with a passion for providing excellent customer service? We are seeking a.

Confident, polished, and service-focused approach. High standards of presentation and personalised service. Deliver polished, personalised luxury customer experiences.

We’re a family-run, trusted marketplace for pre-owned and ex-display luxury kitchens — combining transparency, care and sustainability with a genuinely personal service. Sales & Customer Success Executive. Family-run culture with real care for customers and colleagues.

Fixed term contract until March 2027.Local Authority role? Join a supportive team in Essex and make a real difference in children’s lives!.Produce high-quality, legally compliant plans in line with.Proven experience delivering EHC plans that meet statutory requirements.Local Authority experience i

CCP are delighted to be working with a well-established and growing brand based in Romsey (Southampton), who are looking to recruit a Fluent German Speaking Customer Service Advisor to support their rapidly expanding business. German Customer Service Advisor - 6-Month FTC Salary: £26,500 - £30,000

This is a pivotal, office-based position within their Service Team, working closely with the Service Manager, Parts Co-ordi. Position: Service CoordinatorLocation: Newtown area, PowysSalary: £27,000 - £32,000 DOE - Potential for more for the right candidateOur client, an established engineering fi

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.

Job description:Metered Customer Service Advisor - 24 Month SecondmentHello! Thanks for stopping by.

If so, you have the transferrable skills to succeed in a Customer Service Billing role with EE.

We pride ourselves in putting our people and customers at the heart of everything we do and best of all, provide opportunities to develop skills and build careers through our award-winni.

Hybrid for Ringwood, Hampshire office*Main Purpose of Customer Service Advisor role: Responding to English and German emails, answering English and German calls,Dealing with customer quires on our system and translating replies from English to German and German to English. We are recruiting for a p

Our client is looking for a highly organised Service Coordinator / Engineer Scheduler to support their UK service operations. This role is ideal for someone who thrives in a fast-paced environment, enjoys coordinating multiple priorities, and has experience scheduling engineers and managing service

A good understanding of written English GrammarAbility to touch-typeMore about the Customer Service Coordinator role…To deal with customer service matters received be email or phone, and address customer issues in a prompt and organised way and in line with SLA’s to ensure a positive customer jo

We're looking for an organised and enthusiastic Summer Rental Customer Advisor for our Edinburgh Airport Car & Van Rental branch.

Our client, a global learning and development organisation, is recruiting a personable and confident Sales Agent to support their professional sales team based in Banbury.As a Sales Agent you'll play a pivotal role in supporting the Sales Team across the UK and Ireland.You'll be responsible for iden

Internal job title for this role is a Purchasing Executive.Salary: £25,000 + OTE £40KLocation: MacclesfieldEmployment Type: Permanent, Full timeWho We AreSuperBike Factory is Europes largest used motorcycle retailer, with over 3,000 bikes in stock over six locations across the UK and has recently